Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint Smart Home App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Ping Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Element Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Door/window sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion sensor.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

Vivint offers security systems that are professionally installed by a technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint Smart Home App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

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User Reviews

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4.0
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3,831 Reviews

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Michael

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The equipment is really good. It works really well and hold together. I like that I can review the logs and look back to determine if something happened.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Linda

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It’s dependable. If the system goes down, they take care of it, even through they are not local. Every promise they’ve made, they’ve kept.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Linda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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David

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The equipment is simple to use. I go on my phone and I can see what is going on around my house. Any problem I have, they correct it.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback David! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Paul

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Good quality stuff. The people aren’t perfect but it is better than any other company we’ve had.

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Gregory

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We got the best deal and we like that it is easy to arm and disarm. We have never had a problem with the security system. The doorbell camera goes off every so often.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Gregory! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Verified Customer

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Anonymous

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The best thing is the app and the wireless mobile. They do a great job. Every time there is a problem, the problem is taken care of.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Dan

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Friend of mine had Vivint and we liked being able to lock and unlock the house from the phone. the cameras are little bit too sensitive.

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William

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It always works for me. It is a little more expensive but they have some new technology.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback William! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Larry

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We’ve never had any problems with, we’re impressed by the things they do and it is dependable. It works.

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Edgardo

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It's not expensive, it can help every budget. It is easy to manage. If I have questions, they are there for me. I don’t have to wait a long period of tie. I am happy to have this company. I feel safe.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Edgardo! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Gary

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Totally happy with the system. The security gives me peace of mind.

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Cathy

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The young man who came to our house and sold us on it was nice. The price is comparable to everybody else’s if not cheaper. We are satisfied with the equipment.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Cathy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Judy

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Vivint offers the latest technology and you can always call them and ask questions if you are not sure about something. I travel a lot with my husband, I know my house is secure. I hope to be a Vivint customer until they drag me kicking and screaming out of this house.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Judy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Ronald L McGuire

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Equipment works best. It works ninety nine percent of the time. I can always get a hold of customer service but sometimes the problem doesn’t get fixed and I have to call back. They are pleasant and helpful but they don’t know how to fix it the first time.

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Lori

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They’re always there to help use. We feel safe at night. They’re doing good.

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Sparkus

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I feel safe in the house. I can see when people are coming to my door. It is reliable equipment. I would highly recommend Vivint.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Sparkus! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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William

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The ease of using the tech and being able to monitor it on my cell phone is the best part of Vivint. I had ADT, I like Vivint more.

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Kayden

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Everything has been working great for us. I like the quality of the cameras and the technology with the system. I had one interaction with customer service and it was a positive experience. They were very helpful and courteous.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Kayden! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Joseph

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I feel secure at night. I live alone since my wife passed away. The quality is very good. They do a good job, I hope they lower their prices.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Joseph! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Kathy

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If I have a problem, I can call them and feel like I’ve talk to somebody knowledgeable enough to know everything. I had a problem with the lock on the back door that they never fixed and I can’t afford to upgrade my equipment.

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Lena

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Never had any issues. They always have what I need in a short period of time. I am satisfied with the results.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Lena! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Patricia

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The system seems to be adequate. I’ve had a lot of technical problems and customer service is great. It’s a good value.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Patricia. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

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Joel

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Everything is working fine and in good condition. The technician and salesperson were great. Everything is accurate. I like the doorbell camera.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Joel! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Anonymous

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Pretty good value for money. I have the latest everything. It’s pretty good quality. Their response are pretty prompt and the customer support online remotely is excellent.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Michael

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I don’t have any complaints. It works just fine and is reliable. The simplicity is good and anytime we need help, we get it.

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Kathleen

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It has never failed me. I can rely on Vivint. We are really happy.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Kathleen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Lisa

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Comparing prices for the monthly charge, is why I chose Vivint. It is peace of mind knowing the bases are covered. Sometimes with customer service, you have to wait on hold but the technician was wonderful. We’ve had the same one for the last 6 years.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Lisa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Tarik

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I like the features and the overall technology. It does what it supposed to. They take care of what I need.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Tarik! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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James

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Their monthly payment is less than what I was paying with my previous company and their equipment is far superior. The equipment is amazing. It does the job. When I leave mt house, I feel it is actually secure. It arms and disarms immediately from my cell phone.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback James! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Tracey

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They always answer any questions. The security equipment is pretty modern, I like that. It answers all my security needs. I like that I can work the program from my cell phone and from the keypad.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Tracey! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Theresa

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The app is easy and convenient. It’s up to date and the pictures are clear on all of their equipment.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Theresa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Lashonda

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My only suggestions is that they do a better job training their technicians. Everything else is phenomenal. It’s worked consistently and accurately. I think it is a good company. Customer service is phenomenal.

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Art

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Customer service has always been able to take care of my questions and problems. The equipment works fine.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Art! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Diane

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So far it works. I like the product choices, there is variety so that it meets my needs and being able to have notifications if something is on the camera.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Diane! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Jessica

July 16th, 2020 DETAILS arrow_drop_down
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Easy to use and convenient to control everything from your phone when you’re not home. Everything works and the cameras are good quality. They always and fix it right away if I have questions or concerns.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Jessica! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Robin

July 16th, 2020 DETAILS arrow_drop_down
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We love our door camera and other cameras and being able to set the thermostat and everything even when we are out of town. They are always very professional and the service techs are professional and knowledgeable.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Robin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Joyce

July 16th, 2020 DETAILS arrow_drop_down
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The prices are good and it seems like a good company. We haven’t had any problems or any breakdowns. It was nice on vacation to be able to let people come and work on the house. They are always there when the alarm goes off. We have burned stuff and the smoke detectors come on and they call within 30 minutes.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Joyce! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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lynn whitfield

July 16th, 2020 DETAILS arrow_drop_down
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Positive because of the fire alarm and the immediate response given.

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Monica

July 14th, 2020 DETAILS arrow_drop_down
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We were in the market for a home security and they came to the door. Everything they have to offer we were happy with. I can use the app on my phone when I'm not home. They're always pleasant and they get the problem solved immediately. We have 4 younger kids and the break sensors go off even if the kids are playing with toys in their room.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Monica! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Henry

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Came highly recommended in the area. I think it could be a little bit easier to maneuver on your phone. My only feedback is that they could make the log in on the phone for easier.

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Judith

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When I purchased my house, the former owner or already had it. I didn't have to wait on the phone long to talk to someone from Vivint. The system is easy to use.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Judith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Michele

July 14th, 2020 DETAILS arrow_drop_down
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I've been able to kind of navigate through the system with no problems. I can turn my security on and off wherever I am. I could be in Louisiana and I can arm my house or disarm it and I can also see who's at my house and can talk to whoever is at my front door when there's deliver. They are working with me on the camera equipment and I like the idea of being able to have it on my phone. I gave a customer service rep a hard time but they hung in there with me and they resolved all the issues I had.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Michele! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Jesus

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The camera is the best thing about Vivint. I've had a lot of problems with customer support and the equipment keeps messing up. They need to get better equipment because the equipment malfunctions a lot.

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Reply from Vivint

Jul 15, 2020

Thank you for your feedback Jesus. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

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Alice

July 14th, 2020 DETAILS arrow_drop_down
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They came along and did the installation and there was no charge. That plus all the equipment was free. I recently had a false alarm and they were right on it. I've had it for quite sometime and its still working very well.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Alice! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Jann

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Good customer service - they are always attentive to our needs. The home security system does everything we need it to.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Jann! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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James

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Convenience, easy to use. The technician was very knowledgeable and very helpful when he set it up.

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Anonymous

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We can use it remotely with our phone. We had some problems with power outages and they helped us get things corrected.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Jamie

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I like the doorbell camera. Vivint has been very good in helping me. I've got nothing but problem with the panel and the camera got going off line.

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Reply from Vivint

Jul 15, 2020

Thank you for your feedback, Jamie. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

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Marie

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This home security system keeps us safe and everything is automated. Customer service is there to help you.

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Reply from Vivint

Jul 16, 2020

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

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Karen

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There are a few things they could change, but the system is easy to use. I tried to find a phone number and I couldn't find it. We do have a few issues right now and I need to call them and find out what's wrong with the system ..it's not working properly but until now it was fine.