Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Call our recommended rep over at Vivint below.

1-(855) 866-8028

Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

User Reviews

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3.8
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5,757 Reviews

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Kelly & James Surmon

January 18th, 2021 North Highlands, CA DETAILS arrow_drop_down
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Several problems. Alarm going off when it wasn't set. Outside cameras doesn't work. Need someone to come to residence and no one comes.

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Mrs Jackson

January 18th, 2021 Laveen, AZ DETAILS arrow_drop_down
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Their customer sucks, they are not responsive to concerns related to their equipment. The offers they lure you in with, you never receive them and they continue to prolong you and string you along. We are very sorry we moved forward with this service and I will attempt to reach them again today to see what the outcome of this call will be this time around. The front camera continues to be foggy and cloudy.

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Amy Stewart

January 18th, 2021 Brooklyn, NY DETAILS arrow_drop_down
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Not as expected. The camera in my den detects items that I do not see when I review. Sometimes the doorbell camera drops items.

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Elsa Martinez

January 18th, 2021 Fresno, CA DETAILS arrow_drop_down
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Good. A bit of a mix up with some documents that almost cost us 800.00 but I'm glad I saved the emails

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Timothy Ramsey

January 18th, 2021 Indianapolis, IN DETAILS arrow_drop_down
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The equipment was not completely installed. I have one more sensor that needs to be installed but Customer Service says that I need to install it. I don't understand

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Carol Burrell

January 18th, 2021 Elk Grove, CA DETAILS arrow_drop_down
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We have a lot of trouble connecting and we need help with some issues to connect.

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Tameka

January 18th, 2021 Willingboro, NJ DETAILS arrow_drop_down
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It was a nice experience. From the sales person to the installation was a good experience.

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SILVIO CACERES

January 18th, 2021 Fontana, CA DETAILS arrow_drop_down
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I have some concerns, like since the lady update, I can no longer delete footage as a group. Another concern is that I cannot answer the door bell on my phone in real time. On the control panel, if I attempt to view the camera to see who's ringing the bell, there's always a lag before the screen comes on

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Brendon Guymon

January 18th, 2021 Spanish Fork, UT DETAILS arrow_drop_down
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Experience is good when the equipment decides to work, the cameras loose and regain connection very often even with 4 wifi bridges. Also the technicians seem to be drill happy and could run wires in a cleaner and professional manner.

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Jose

January 18th, 2021 Norwalk, CA DETAILS arrow_drop_down
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Ever since i signed up , service has been the worst . Cameras turn off out of no where . I have to be rebooting system all the time.

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Lisa

January 18th, 2021 New River, AZ DETAILS arrow_drop_down
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Vivant has been an ok service. I have 3 cameras and they go offline often and do not work! Very frustrating that I pay this amount of money for a system that does not work half the time.

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Michael Kemo

January 18th, 2021 Lexington, SC DETAILS arrow_drop_down
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I have re-contracted with Vivint in the 1st quarter of last year (2020) after trying another system. I was not completely happy. I like Vivint they are up front with details and service.

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Reply from Vivint

Jan 19, 2021

Thank you for your feedback, Michael! We are so glad to hear about your experience with Vivint and how you're loving your system.

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Tami Tabacchi

January 18th, 2021 Fresno, CA DETAILS arrow_drop_down
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I called for assistance with saving a clip. The woman I spoke with couldn't help me and was totally worthless. I left a review on the phone call. Someone reached out to me and I advised they could contact me via email. That was the last I heard. So disappointed.

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Malba Wynn

January 18th, 2021 Maricopa, AZ DETAILS arrow_drop_down
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This is the WORST company we have ever dealth with. These people can NOT be trusted!!! They are scammers and pray on people that do not understand the type of services they are previding. We are in the process of hiring a lawyer to get out of this mess.

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Gabriel

January 18th, 2021 Avondale, AZ DETAILS arrow_drop_down
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Worst ever front camera flashes at night just to get a hold of M theses ppl is a waste of time

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Dr Angela Hackworth-Wilson

January 18th, 2021 Lake Elsinore, CA DETAILS arrow_drop_down
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I can't get anyone on the phone, because I felt the rep. who came out was not offering me the best package. Dissatisifed with their products and services.

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Mike Hempfling

January 18th, 2021 Spring, TX DETAILS arrow_drop_down
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The front door look has always said that it is not locked when it is locked. I followed he directions on the web site and the lock will not reset even after changing batteries.

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Jackie

January 18th, 2021 Crowley, TX DETAILS arrow_drop_down
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Very frustrating. When I am alerted that someone is at my door, there is a huge delay, like hours!! Sometimes a day or 2! I had a package delivered today and I saw the lady drop it at my front door but when I got home it was gone and my system does not have a video of this person because there seems to be a delay. I want my package back!

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Alissa Cose

January 18th, 2021 Evans, CO DETAILS arrow_drop_down
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Vivint is overpriced. And sometimes unreliable.

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Thomas rose

January 18th, 2021 Abilene, TX DETAILS arrow_drop_down
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Not very good. I have been having constant thermostat issues and all I can do is chat with someone. I really want my money back

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Johnny Lunsford

January 18th, 2021 Lubbock, TX DETAILS arrow_drop_down
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I need help with my cameras, they had to be unplugged, my garage door will not work with them plugged in

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John Hammond

January 18th, 2021 Humble, TX DETAILS arrow_drop_down
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Terrible. Camera doesn't always record. Has lines through it at night. Cuts off in the middle of interactions at the door

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Yeni Gonzalez

January 18th, 2021 Spring, TX DETAILS arrow_drop_down
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Fantastic and easy to use. Also, lots of bang for your buck. I got 2 cameras for the same price I was paying with a competitor and no surveillance.

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Reply from Vivint

Jan 19, 2021

Thank you for your feedback, Yeni! We are so glad to hear about your experience with Vivint and how you're loving your system.

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Nita Lee

January 18th, 2021 Odessa, TX DETAILS arrow_drop_down
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We love Vivint. Have been recommending it to others. Clear video. More security.

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Reply from Vivint

Jan 19, 2021

Thank you for your feedback, Nita! We are so glad to hear about your experience with Vivint and how you're loving your system.

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Dulce Sanchez

January 18th, 2021 Colorado Springs, CO DETAILS arrow_drop_down
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A bit frustrating , cameras will not record at times, application will buffer for a long time, vr recorder will not play when needed

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HILARY KESLER

January 18th, 2021 Hockley, TX DETAILS arrow_drop_down
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The system is OK, but customer service needs a makeover. Trying to get to the right person is a loss.

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Jay

January 18th, 2021 Plano, TX DETAILS arrow_drop_down
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It has become as essential as the light and water bill for our family!

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Robin Clack

January 18th, 2021 Gonzales, TX DETAILS arrow_drop_down
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I am very upset because my system is broke and they have not sent help yet.

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Frances Olivieri

January 18th, 2021 Austin, TX DETAILS arrow_drop_down
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Mixed. Video cameras act erratically. Customer service phone reps are TERRIBLE. Our service technician is great.

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Christie

January 18th, 2021 Mc Kinney, TX DETAILS arrow_drop_down
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Poor, lengthy contract with high price for poor quality equipment. Equipment is not reliable but they still expect you to pay regardless of the lack of performance in their product.

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Happy Camper

January 18th, 2021 Argyle, TX DETAILS arrow_drop_down
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Excellent customer support and equipment is high quality! They do stand by their products and will replace them if needed. The app could use some work for IOS users as I have experienced some bugs. The option to pay up front is great, however it will hurt the wallet a bit. If you pay up front the monthly monitoring fee is very low. The equipment will not work if you stop paying so keep that in mind. Overall great company, products, and support!

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Reply from Vivint

Jan 19, 2021

Thank you for your feedback! We are so glad to hear about your experience with Vivint and how you're loving your system.

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Dee Gonzales

January 18th, 2021 Hockley, TX DETAILS arrow_drop_down
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Very easy to manage. Love the fact that when I'm out of town. My doorbell rings on my phone. Great feature.

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Reply from Vivint

Jan 19, 2021

Thank you for your feedback, Dee! We are so glad to hear about your experience with Vivint and how you're loving your system.

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Tessa

January 18th, 2021 Skiatook, OK DETAILS arrow_drop_down
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It's okay. We only used it for a few months then moved and now we are stuck with something we can't use until we get established in our next home so paying full price for it next month isn't going to be ideal. When we were using it everything worked ok but still wasn't worth the price.

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Karie Moorehead

January 18th, 2021 Enid, OK DETAILS arrow_drop_down
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We are very happy with our change to Vivint. Our upgraded panel & camera system provide peace of mind that is priceless. And, our service cost went down with our switch to Vivint!

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Justin Stein

January 18th, 2021 Parker, CO DETAILS arrow_drop_down
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Good system. Indoor cameras are of poor quality. Outdoor cameras are amazing and HD. Not sure whey they cant be the same. Not a fan of the thermostat, like the Nest better.

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Jacob

January 18th, 2021 Syracuse, UT DETAILS arrow_drop_down
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Unreliable equipment. I am always having to reset the equipment. Like the front control panel or the thermostat sensors. I spent 3 hours on the phone one night figuring out why my upstairs wouldn't cool down. It's annoying that if it isn't connected or installed correctly you can't have accurate temperature in your home. The away feature is annoying too. By the time it senses you are home it takes 4 plus hours for your house to reach the temperature you want. If it wasn't on this system it would take 30 minutes if that

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Wynne Deets

January 18th, 2021 Aurora, CO DETAILS arrow_drop_down
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Not Great! Sometimes it takes a minute or more to notify that someone is at the door

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Gail Reeves

January 18th, 2021 Fort Stockton, TX DETAILS arrow_drop_down
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I had fox in back yard and only recorded once . During snow there was tracks coming up to the house right in camera view and nothing was recorded. Came home today and a fox ran off porch where camera is and I checked and did not record it . Not too happy with it

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Cynthia

January 18th, 2021 Desoto, TX DETAILS arrow_drop_down
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Misleading holds back crucial info when selling products

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Robert

January 18th, 2021 Cheyenne, WY DETAILS arrow_drop_down
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Totally unhappy . Feel like I was misled and can not afford this service. It costs way more than I was led to believe.

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Claire Pope

January 18th, 2021 Manvel, TX DETAILS arrow_drop_down
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Contracts are too long, quality of keypads are not up to par, no upgrades to what has already been installed other than the door camera, never got my DVR that was promised to host recordings, etc...

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Alfredo valdes

January 18th, 2021 Edinburg, TX DETAILS arrow_drop_down
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My system hasn't worked in 2 months, and when I call customer service they keep in blaming it in my internet, I asked for a tech to come over and twice they have said they will send someone and they never did I'm about to cancel... system still dosent work

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Juan

January 18th, 2021 Tooele, UT DETAILS arrow_drop_down
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My experience has been not great not bad they help answer questions i have when i call in but i don't know if it's the system or my phone company that it takes to long to load the video clips

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Patriot Petroleum Solutions

January 18th, 2021 Loveland, CO DETAILS arrow_drop_down
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Our technician did a wonderful job explaining all issues to our team

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Reply from Vivint

Jan 19, 2021

Thank you for your feedback! We are so glad to hear about your experience with Vivint and how you're loving your system.

Verified Customer

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Reynaldo garza

January 18th, 2021 Alamo, TX DETAILS arrow_drop_down
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I am upset that a credit card was issued for payment that I was not told about. I gave my bank info to Be taken put of my account.. instead Im paying $15 fee that I don't want ON THE CARD. I cant get hold of anyone to help me. I WOULD NOT RECOMMEND Vivent to anyone for this reason. Instead of my payment being $42.60 it is now $57. That, to me is fraud. I needcto TALK , NOT email, to discuss & correct this matter if you really care about your customer as you say you do. I need more instruction on using the app as it is not working right. Often the app says its not in service or an error has occurred Is there a tech or someone who can come & help me about the app?

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Rick Jones

January 18th, 2021 Mesquite, TX DETAILS arrow_drop_down
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The sales person started by saying we would receive certain equipment free then later in the presentation said we would pay for the equipment over time. He lied.

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Dottie

January 18th, 2021 Lockhart, TX DETAILS arrow_drop_down
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Horrible !!never stays online! never can i access it through my phone due to it being off line, having to pay for extra router and it still doesn't work properly, I'm sorry I referred my friend when I first got it!!

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Claire Shea

January 18th, 2021 Englewood, CO DETAILS arrow_drop_down
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I was pressured into signing up for a loan on the spot and then canceled my service.

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Debra A Garcia=Brooks

January 18th, 2021 Corpus Christi, TX DETAILS arrow_drop_down
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Difficult always a problem or long wait. Always a different answer to question system has issues from day one no one can fix

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Johnny

January 18th, 2021 Fort Worth, TX DETAILS arrow_drop_down
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Its been really awesome so far, I haven't had any problems with it,,