Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Call our recommended rep over at Vivint below.

1-(855) 866-8028

Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

User Reviews

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3.8
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7,187 Reviews

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Jim

March 1st, 2021 DETAILS arrow_drop_down
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Chat help was fast and accurate and courteous.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Jim! We are so glad to hear about your experience with our chat customer support and how you're loving your system.

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DS

March 1st, 2021 Strongsville, OH DETAILS arrow_drop_down
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Sales guy lie about the price and opening up a line credit

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  DS. We appreciate your honesty about your experience with  the sales rep and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

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Jeff

March 1st, 2021 El Paso, TX DETAILS arrow_drop_down
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False alarms, door lock failures, charge extra monthly for adding cameras,

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Jeff. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

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Dario nuhanovic

March 1st, 2021 Jacksonville, FL DETAILS arrow_drop_down
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Terrible installation choices , sensor is pointing at window so the motion is activated by cars , completely skips people walking in front of the sensor , I find the camera sub par compared to make smart cameras I have used like circle camera, ring camera, Amazon cameras, and more.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Dario. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

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Bal Sran

March 1st, 2021 Bakersfield, CA DETAILS arrow_drop_down
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Equipment are not working right so i do not like the service at all

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Bal. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

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Louis lafrance

March 1st, 2021 Norfolk, VA DETAILS arrow_drop_down
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Not good at all ,Door lock doesnt work, Ac panel doesnt work,Expensive equipment,doesnt always pick up motion and lied to us saying we can break contract anytime!

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Louis. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Verified Customer

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Ezequiel opico

March 1st, 2021 Durham, NC DETAILS arrow_drop_down
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The best company ever excellent service in everything

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Ezequiel! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

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Denise

March 1st, 2021 Upper Marlboro, MD DETAILS arrow_drop_down
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Great with the exception of the doorbell camera. Does not pick up what I need it to and the clips are too short.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Denise ! We are so glad to hear about your experience with your equipment and how you're loving your system.

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Janet

March 1st, 2021 Cincinnati, OH DETAILS arrow_drop_down
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There's been some issue about getting batteries replaced, but it works well.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Janet ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

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Kyle Arizola

March 1st, 2021 Salado, TX DETAILS arrow_drop_down
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I dislike how I been having issue with my front door lock and every time it doesn’t get fixed and won’t send someone to fix it due to COVID but didn’t have an issue coming to my house to install during COVID

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Kyle. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Larry

March 1st, 2021 Moore, SC DETAILS arrow_drop_down
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They are a scam. They don't clearly state how long the "trial" period is

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Larry. We appreciate your honesty about your experience with the trail period and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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patricia lis

March 1st, 2021 Temecula, CA DETAILS arrow_drop_down
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customer service is excellent A+ their video/notifications delays need work

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Patricia! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

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Fermina

March 1st, 2021 Fresno, CA DETAILS arrow_drop_down
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Do not like it has not been what I expected sometimes it does not give the events on time it gives it after it happens

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Fermina. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Gary

March 1st, 2021 Schertz, TX DETAILS arrow_drop_down
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Door bell camera doesn't work at night correctly.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Gary. We appreciate your honesty about your experience with  your doobell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Thomas

March 1st, 2021 Detroit, MI DETAILS arrow_drop_down
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Great customer service and happy with service

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Thomas! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

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GeneCBernard

March 1st, 2021 Loganville, GA DETAILS arrow_drop_down
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At times I can’t get playback on my camera

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Gene. We appreciate your honesty about your experience with your playback and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

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Anthony Lucero

March 1st, 2021 Converse, TX DETAILS arrow_drop_down
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Way too expensive on cameras and dvr that I can only use on your system. Almost like charging for cable boxes at over $100 per item

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Anthony. We appreciate your honesty about your experience with pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Kelly

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The door bell camera go off from someone about 140 feet away, but doesn’t go off when I leave my house of if mailman comes. List go on

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Kelly. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Yery

March 1st, 2021 Antelope, CA DETAILS arrow_drop_down
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I am paid a bit to much and the cameras go off for some time I have to keep resetting the panel screen my door bell camera would not connect but said it was connected at the end the cameras work when they want too after a day or two this has happened 3 times now I’m might cancel after I finish paying off the products

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Yery. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Ruth Kuamura

March 1st, 2021 Fresno, CA DETAILS arrow_drop_down
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They are very efficient on every aspect. their fees are a little higher than our previous company.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Ruth! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

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John Murawski

March 1st, 2021 Lancaster, CA DETAILS arrow_drop_down
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Right now I’m trying to get them to take care of my Edison bill for $1000 because my equipment wasn’t working properly and we weren’t aware

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  John. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Janay Coles

March 1st, 2021 Detroit, MI DETAILS arrow_drop_down
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Customer service is poor. I had to call several times for the same issue.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Janay. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Paul Jarvis

March 1st, 2021 Willard, MO DETAILS arrow_drop_down
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We've felt comfortable with it and apps and system have functioned good.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Paul! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

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Melissa

March 1st, 2021 Grafton, OH DETAILS arrow_drop_down
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It hasn't been great, the start up was all based on lies, the customer service wasn't helpful and the install time was till 2am on a weekday

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Melissa. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Dusty Burkybile

March 1st, 2021 Burkburnett, TX DETAILS arrow_drop_down
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Some devices stopped working already and the video play back for cameras has stopped working. Other than that it has been good.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Dusty. We appreciate your honesty about your experience with  your playback and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Doris Brooks

March 1st, 2021 Birmingham, AL DETAILS arrow_drop_down
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Awful common faulty equipment cameras does not work and record etc.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Doris. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Susan Mills

March 1st, 2021 Fresno, CA DETAILS arrow_drop_down
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Pricing is better. Customer service less than my former service. Sorry...

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Susan. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Angela

March 1st, 2021 Richmond, TX DETAILS arrow_drop_down
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Best decision I ever made... visually clear, great customer service, impeccable sound quality. I have never felt safer

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

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JONATHAN CRUSE

March 1st, 2021 Milton, FL DETAILS arrow_drop_down
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There are no dislikes and customer sevice has been great

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Jonathan! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

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Chandra M

March 1st, 2021 Beaumont, CA DETAILS arrow_drop_down
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Extremely wonderful, seamless, good equipment. installation was painless

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Chandra! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

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Chuckita

March 1st, 2021 Richton Park, IL DETAILS arrow_drop_down
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I have had a lot of issues with the app and service like system going offline and app freezing

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Chuckita. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Nicole

March 1st, 2021 Anniston, AL DETAILS arrow_drop_down
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Equipment is faulty and too expensive. Bad service.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Nicole. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Rajendra Patel

March 1st, 2021 Stuart, FL DETAILS arrow_drop_down
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Instoler is bad service , salsman as poor service , product is very good , cut or service is fairly ok

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Rajendra. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Heather J.

March 1st, 2021 North Pole, AK DETAILS arrow_drop_down
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Friendly and competent customer relations. Good equipment.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Heather! We are so glad to hear about your experience with customer support and how you're loving your system.

Verified Customer

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Fred Caponera

March 1st, 2021 Sacramento, CA DETAILS arrow_drop_down
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System doesn't work as Promised , didn't stop payment on other system , screwed up many things in my home , salesman LIED to Me .

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Fred. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Ann Abshier

March 1st, 2021 Lumberton, TX DETAILS arrow_drop_down
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we are not satisfied with the Vivint secuty system. it does not satisfy our need. would like to get rid of it. it is not worth the money.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Ann. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Chuck Weaver

March 1st, 2021 Vernal, UT DETAILS arrow_drop_down
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I am having difficulties getting a service scheduled. I have called and been on hold for over an hour

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Chuck. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Nikki Dixon

March 1st, 2021 Grand Prairie, TX DETAILS arrow_drop_down
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We had a false glass break that didn’t sound the alarm in the house, but dispatched law enforcement

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Nikki. We appreciate your honesty about your experience with your glass break and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Teresa Bray

March 1st, 2021 Lakeland, FL DETAILS arrow_drop_down
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I had significant issues with my contract at the beginning which were never resolved. You are never able to speak to someone who can actually handle the problem through to conclusion. I have not had the system that long and have begun to get almost daily messages that batteries need to be replaced on a certain window. I have no idea how they numbered the windows to know which battery to change. At any rate, they should have lasted longer than they have.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Teresa. We appreciate your honesty about your experience with your window sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Jeremy Callahan

March 1st, 2021 Rockford, IL DETAILS arrow_drop_down
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Numerous complaints about equipment failure and they keep giving me refurbished equipment that does not work. Even though everything is supposed to be under warranty

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Jeremy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Eva Moreno

March 1st, 2021 San Antonio, TX DETAILS arrow_drop_down
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I canceled service and they still owed me money, and have never paid. It's been 5 months. I DO NOT RECOMMEND THEIR SERVICE.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Eva. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Ben

March 1st, 2021 Plano, TX DETAILS arrow_drop_down
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The install was a mess and they did not follow directions, the equipment does not work as promised and I feel like I over paid

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Ben. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Amy Vaughn

March 1st, 2021 Fort Worth, TX DETAILS arrow_drop_down
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The system goes down often and Ive had spaces in between recordings. False alarms have gone off.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Amy. We appreciate your honesty about your experience with the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Marriel Williams

March 1st, 2021 Southfield, MI DETAILS arrow_drop_down
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I have received excellent service each time an alarm went off. Service Reps, are professional, polite and know their job. Great job to the Reps.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Marriel! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

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Jacob Cochran

March 1st, 2021 Augusta, GA DETAILS arrow_drop_down
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The doorbell camera is horrible. It rarely goes off when people walk within it's area, and will not detect vehicles, or anything it doesn't thing is a person.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Jacob. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Verified Customer

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Frank

March 1st, 2021 Coffeyville, KS DETAILS arrow_drop_down
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I like the ease of use and everything is just a button on my phone whenever when you turn it on turned it off whatever. It's always easy to get help, I don't have to wait online very long when I call for a problem or anything seems like they get just right up.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Frank! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

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Mary

March 1st, 2021 Shawnee Mission, KS DETAILS arrow_drop_down
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I called with a question on how to change a battery and they were able to answer the question for me. It is a little bit expensive, more expensive than what we were using before, but that's okay. I like the screen because it's easy to use and I like the email with the summary of how we were doing. Those are things I've never had before and I like them.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Mary ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Verified Customer

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Anonymous

March 1st, 2021 Houston, TX DETAILS arrow_drop_down
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Excellent, it's easy to use and feels like new technology.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Anonymous ! We are so glad to hear about your experience with your equipment and how you're loving your system.

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Omar

March 1st, 2021 Union, NJ DETAILS arrow_drop_down
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Their customer service gives the best responses when we have a problem. They're pretty accomodating. The system is reliable.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback Omar ! We are so glad to hear about your experience with customer service and how you're loving your system.

Verified Customer

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Herbert

March 1st, 2021 Houston, TX DETAILS arrow_drop_down
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I have been very satisfied with the results. It's a very easy to operate. The set up was fine and I was very satisfied with the customer service.

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Reply from Vivint

Mar 02, 2021

Thank you for your feedback  Herbert! We are so glad to hear about your experience with customer service and how you're loving your system.