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Verified Customer

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Ms. Holland Palmdale, CA

My camera's keep going off line. When the technician fixes one things and another issue fomes up. Last month put cametas back on line now cant review recordings

4 years ago

Reply from Vivint

Thank you for your feedback Ms. Holland. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Margaret

They've very easy to talk to. They talk you through everything. It always works.

4 years ago

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Verified Customer

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Lacy

I don't have the complete package yet. I'm still waiting for them to fix something and it's been a month.

4 years ago

Reply from Vivint

Thank you for your feedback Lacy. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Kelly

It's convenient and I like the accessibility to security to our home via camera system and remote.

4 years ago

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Verified Customer

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Wayne

The few times I've had to deal with them, they came right away. Equipment works.

4 years ago

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Verified Customer

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Shirley

I like the pendant. It all seems to work fine. If you have any type of problem they help me.

4 years ago

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Verified Customer

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Abel

It's a good security system. They answer all my questions and help me with any problem I've got.

4 years ago

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Verified Customer

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Marvalyn

The camera monitoring is the best. They have been having some false alarms so if that could be fixed.

4 years ago

Reply from Vivint

Thank you for your feedback Marvalyn! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Andrew

The system is easy to work and convenient. They're very courteous and good price.

4 years ago

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Verified Customer

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Foster

The older equipment needs to be replaced but it is reliable. Customer service are very responsive.

4 years ago

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Verified Customer

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April M. Love Salt Lake City, UT

They have been professional when I've had to contact them. I can always count on Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback April! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Juan Banuelos Rialto, CA

Exceptional. I am immediately contacted. So reliable. My family feels very safe.

4 years ago

Reply from Vivint

Thank you for your feedback Juan! We are so glad to hear about your experiences with us and how your system helps you and your family to feel safe. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Stephanie Golden Arlington, TX

Overall very good. The representatives I speak to are always courteous and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Stephanie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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judith Jacksonville, FL

Excellent. GREAT. And, I have needed to call for assistance-prefect help. Thank You.

4 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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kerry black Lanham, MD

Great camera view security great package when not at home can trust this security system

4 years ago

Reply from Vivint

Thank you for your feedback Kerry! We are so glad to hear how you're enjoying your camera. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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donna keammerer San Antonio, TX

AWSOME We feel very safe and secure when we are at home or especially when we are away.

4 years ago

Reply from Vivint

Thank you, donna , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Doug Seguin, TX

It has been very good. They are always ready to help.If I have a problem are just a question.

4 years ago

Reply from Vivint

Thank you, Doug, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Gary Yakima, WA

We feel like we're taken care of and anytime we have a problem they call us right away.

4 years ago

Reply from Vivint

Thank you, Gary, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Anonymous

The service is reliable. They respond quite quickly and they've tried to solve the issue that I brought to them.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Yvette Baltimore, MD

I like that I can remotely see everything when I'm going out of my house. That's what I like most.

4 years ago

Reply from Vivint

Thank you, Yvette, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Frank Wadley, AL

Any issue that I've had, they resolved it expeditiously. Quality equipment and low payments.

4 years ago

Reply from Vivint

Thank you, Frank, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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BEVERLY BROOKS Richmond, VA

IT WORKS GREAT I LOVE THAT IT WORK AWAY FROM HOME. IT LETS YOU KNOW WHEN THINGS ARE NO SECURE

4 years ago

Reply from Vivint

Thank you for your feedback Beverly! We are so glad to hear about your experiences with us and how you are enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Christine Ekdahl-Bravo Harker Heights, TX

This is a great company for security. The videos are clear and you can see individuals.

4 years ago

Reply from Vivint

Thank you, Christine, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Dallas Boatman McMinnville, OR

expensive at the start we haven*t had to use them. We like the service . price now competative.

4 years ago

Reply from Vivint

Thank you, Dallas, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Delia Miami, FL

Great experience , from customer service to technical support , they are excellent

4 years ago

Reply from Vivint

Thank you, Delia, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Donna Ross Oklahoma City, OK

I am impressed with the service I receive from Vivint. And it's pretty economical.

4 years ago

Reply from Vivint

Thank you, Donna, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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emanuel russo Blackwood, NJ

for the most part it has been positive. Biggest issue is with customer service when I had my door lock stop working.

4 years ago

Reply from Vivint

Thank you, Name, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243 and we can assist with that door lock concern as well.

May. 15th, 2020

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Verified Customer

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Juan Harlingen, TX

Great I have very good experience every time we have a problem they are ready to help

4 years ago

Reply from Vivint

Thank you, Juan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Michael San Jose, CA

First rate company with excellent staff. Fast call back when alarm is trigger in error.

4 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Rebecca Anchorage, AK

They are very helpful. They offer very good service for me and my family. Also they are very kind.

4 years ago

Reply from Vivint

Thank you, Rebecca, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Roger Cooper

We have found Vivint to be a an efficient way to secure and modernize our house.

4 years ago

Reply from Vivint

Thank you, Roger, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Ronald thomas Crockett, TX

excellent service after the install, excellent equipment, professional instalation.

4 years ago

Reply from Vivint

Thank you, Ronald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Stacey Harris Valley Stream, NY

So far its been good. Really like the response time if the alarm is a activated.

4 years ago

Reply from Vivint

Thank you, Stacey, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Douglas O'Fallon, IL

Quality home security equipment. I choose them for their good customer service and price.

4 years ago

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Verified Customer

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Michael Port Orange, FL

Vivint had more to offer than my previous home security company. They make us feel really secure.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear how your system gives you and your family peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Anonymous

Customer support is very courteous, they're very protp and in a timely is able to fix anything.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Anonymous

They've been very helpful. The equipment works well as far as letting you know if someone is attempting to get in.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Lee

They didn't have any hidden fees and were precise in what they were doing. Your people are trained.

4 years ago

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Verified Customer

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Anita

They're dependable and let you know what's not right. It seems to work every time.

4 years ago

Reply from Vivint

Thank you, Anita, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Gloria

I like the price and security cameras. I get immediate feedback from customer support.

4 years ago

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Verified Customer

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Bernard

Customer support answered right away. I got to talk to them and got the problem fixed on it.

4 years ago

Reply from Vivint

Thank you, Bernard, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Daniel

They always seem to take care of the problem I have. I am able to use my mobile phone to turn it on and off.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Roy

customer support is usally responsive. The equipment seems top notch and I like the pricing and remote usage.

4 years ago

Reply from Vivint

Thank you for your feedback Roy! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Marildania

The security system is easily accessible from anywhere. They're extremely responsive.

4 years ago

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Verified Customer

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Paula

Anytime we needed help, they have somebody over right away. They're very attentive.

4 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with our attentiveness. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Anonymous

Customer service is the best. We always come to a solution. The system is definitely on the higher end.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Gail

I haven't had any trouble with the equipment. Sometimes it's very hard to get through to customer service.

4 years ago

Reply from Vivint

Thank you, Gail, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Phaedra Kinston, NC

They always work to correct the problem. They are very quick when something goes wrong.

4 years ago

Reply from Vivint

Thank you, Phaedra, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Leticia Quiroga

The service has been good but it seems like the battery needs to be replaced and I always have to call and get assistance.

4 years ago

Reply from Vivint

Thank you for your feedback Leticia. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. When you have a chance, give us a cal at 1-800-216-5232.

Apr. 11th, 2020

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Verified Customer

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william young

A grate ride gives you peace of mind knowing that your house is protected by such a great service

4 years ago

Reply from Vivint

Thanks for the feedback, William! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

Vivint Reviews