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Dewayne Perkins Dayton, OH

It has been a very disappointing experience from initial contact with their salesman who lied and said wow showing me letters that he said would be mailed by him cancelling my current security contract and that vivent would pay balance. Both were a lie. Which I only found out well after cancellation time frame had passed. From installation to present they have been a big disappointment. customer service it's almost non-existent. I was on the phone for more than several different occasions trying to get through 2 customer service only to be lied to on more than three occasion about follow up on correcting a problem of their making. if I could have my money back and cancel this contract now, I surely would the only thing I would recommend is stay away from this sheisty business and don't let me get started on the equipment my wife can't speak through the camera when using her phone which was supposedly one of the reasons 4 wanting to get this system. the camera records all the time and the functions on the app that's supposedly allow you to delete excess frames stopped working several weeks ago and it's more problem to try to contact someone on the phone then it is to Everyday go through and delete one photo at a time up to a hundred photos everyday. windy days really cause the camera to record every little thing that blows by and if you back off on sensitivity then it doesn't record when you need it I recommend you go with another company that's what I recommend about this company. Stay clear

3 years ago

Reply from Vivint

Thank you for your feedback Dewayne. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Debbie

It is easy to use and it works. I’ve had a couple of times when the alarm has gone off, my own fault, and they have been great. They called to make sure I was okay. I really appreciate that.

3 years ago

Reply from Vivint

Thank you for your feedback , Debbie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Greg

Equipment seems to be working well. The panel and the cameras and the door locks are in good working order. It is a bit expensive but it is peace of mind having them run the system. Customer support is great most of the time. On a few occasions I’ve had some difficulty making appointments.

3 years ago

Reply from Vivint

Thank you for your feedback, Greg. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Muhammad

Not good, sales guy name Johnathan said my old adt stuff would work and threw in a few things no charge. When the tech came out nothing was compatible, ended spending more money to get more sensors because this guy didn't have a clue of what he was saying. Afterwards he took some items odd he told us was free, and told the tech that he communicated with the homeowners of what he did when he actually didn't.

3 years ago

Reply from Vivint

Thank you for your feedback, Muhammad. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Glenda J Blackman

I love being able to actively monitor and even secure my home while I am in it or away from it. I personally have chosen silent alerts for the cameras on my home. But I love being able to increase the level of security alerts after a package has been delivered.

3 years ago

Reply from Vivint

Thank you for your feedback, Glenda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Kristen Miller

I have never had a home security system and was hesitant. Live it has exceeded my expectations. Excellent customer service from the time it was installed to questions I've had as situations occur.

3 years ago

Reply from Vivint

Thank you for your feedback, Kristen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Shajunda Brown

My daughter has your service in another state. She is pleased with your service so I chose your company. With all the unrest in the world I decided it was time I felt safe in my home like before the pandemic.

3 years ago

Reply from Vivint

Thank you for your feedback, Shajunda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Timothy Brown

Great ideas in concept, poor execution. I've been unable to resolve an issue with a sensor on my main door that does not work which causes false alarm triggers. As a result, I haven't been able to reliably use or trust the alarm system since it was installed. The cameras, thermostat, and automation tech are great. At the end of the day, the sales guy made lots of promises that never came to be, and never followed through. The installer was in a rush and wanted to go home and did not ensure that my system was working properly. I would not reccomend them to anyone, and am going to wait out my contract and then cancel the service and use simpli safe or google nest products instead.

3 years ago

Reply from Vivint

Thank you for your feedback Timothy. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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John Bland

Sales was great. Answered all my questions. Installation was not as good. Left a live hand-connected wire exposed in plain sight. One of the door alarms has fallen off. The notifications on my phone are delayed too much to catch someone in the act of anything. But the video is good at determining what went on.

3 years ago

Reply from Vivint

Thank you for your feedback , John. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Shannon

Their security system had options I liked and their price was workable. The Vivint app lets you manage the system when you're away from home. They are proactive in their customer service. If something is a hardware vs. a user issue, they make you go through the whole procedure before they send a technician out. The hardware is user friendly, and they made sure everything was set up correctly the first time.

3 years ago

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John

Customer support is very responsive and it's easy to get a hold of someone. There have been several pieces I've had to return for different issues, but they've been repaired or replaced by Vivint quickly and timely.

3 years ago

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Sheila

I first learned of Vivint when a salesman came to my door. I was referred by other customers and I'm not happy with the way it was handled. I felt pushed into their product without knowing the full price. The salesman was very pushy and basically just had me sign here and there and the next thing I knew, I had a security system.

3 years ago

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Yessenia

I haven't had any issues with this company and the system works well. I have little ones, so if they open a door while I'm in the bathroom or something I can see and hear it on my phone.

3 years ago

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Jason

I like the features their system provides. I appreciate the ease of access and they have an overall better product than other companies. Every Time I've called them with an issue, everyone's been helpful from start to finish.

3 years ago

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Dwayne

I went with Vivint because of the products they bundled together. The app is consistent and never shuts down on me. Unfortunately, one of my sensors has already broken. When I spoke to someone in customer service, they were very helpful.

3 years ago

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Trent

I had my own security camera set up already, and Vivint was the only company that lets you pick and choose the devices you want to use. If I need help with an issue, I have someone out here the very next day.

3 years ago

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Randy

When I'm not at home, I love that I can watch the dogs play out in the backyard. I was supposed to have someone come do a tutorial with me about the system, but no one has come yet. The equipment works well and is good quality.

3 years ago

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Mark

Vivint offers a good service for a good price. Every time I've reached out to them, they've been great at responding. I love the peace of mind the system brings me, and it keeps people out of my house.

3 years ago

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Kevin

We feel safer now with this security system. There have been a couple of things they had to come back and fix, but everything it working really well now. They are a trustworthy company.

3 years ago

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Jacob

Vivint's pricing is nice, and I like the quality of their cameras and their great customer service. It records everything so I can rewind and see things when I want. Sometimes the microphone doesn't work.

3 years ago

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Delroy A

I feel their price is a little high, but the camera quality is really good. The installer and salesman were very amazing to work with. The only issue I have is the connection to the application. whenever you want to look at the camera on your phone, it takes a while to connect.

3 years ago

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Jennifer

The Vivint sales representative that came by was excellent. On the other hand, the customer service isn't great. When I had some problems with my system, the alarm went off several days before it was fixed. I was put on hold when I called in. It's very convenient to have the system on my app where I can arm and disarm it.

3 years ago

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Lorene Reid

So far it's ok, not really impressed with vivint, I thought I will be saving money if I transfer from adt to your company, your representative guy and lady that comes to our house to talked about your services and fees I think didn't tell us all the fees that we will be paying thats why I thought will be saving but not...

3 years ago

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Sue

I have not had a problem with Vivint. I did have a problem with their sales person though. Their sales people will tell you whatever you want to hear and once you sign, they are gone, which is what happened to us. However, in the end, Vivint honored everything the sales person told us.

3 years ago

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Michelle

I've been very happy with my move over to Vivint. I would recommend to anyone looking for a security system. The only thing my old system did better was my cameras recorded all the time and Vivint's only record when it detects a person.

3 years ago

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Anonymous

Affordable rates. They’re doing a great job. I like using the app and being able to lock and unlock my home from my phone. It’s very flexible. They’re very clear whenever I have an issue.

3 years ago

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Linda

Knowing I am safe is the best thing. We had a bigger home on the other side of town and a lot of people were coming in and out but here is smaller and we’re older so we decided go ahead and put in. The person who sold it to us was a very good talker.

3 years ago

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Dilip

The software is very responsive. I get messages quickly. It comes with additional options like cameras and thermostat, which is very useful for the home. The equipment work really good. I have some feedback about the pricing. The sales guy said it was a cheaper rate but after I signed the contract, it changed.

3 years ago

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Carol

They need to simplify it to make it a bit easier for installation. I put up one of the devices and it fell off. The glue wasn’t strong enough. I had ring doorbell and it was really easy to use. Customer service has been good. I have to call sometimes to see what my password is.

3 years ago

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Uma

I feel secure with Vivint. I like the service but one of the motion sensors need to be moved because the guy who installed wanted it somewhere else than what we talked about. I wish the technician would respond faster.

3 years ago

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Brock

Anytime I’ve ever needed them, they’re always very punctual and to the point. They have the best rates compared to other companies. The pictures are crystal clear on the cameras.

3 years ago

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Peter

The salesman was very courteous. The system has more features that is why it is for me. I like the ring doorbell. It alerts me whenever someone approaches my house. I recommend it.

3 years ago

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Kevin

Everything works well. I like the speed of the system when you arm and disarm it. The technician was outstanding when I needed to add some equipment and change some codes. The company responded immediately.

3 years ago

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Jamie

Everyone I’ve worked with has been very helpful. It is easy to resolves questions, I’ve not had any issues. I like the cameras and the alerts from the cameras. Everything is really good.

3 years ago

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Justin

We had a few issues in the beginning. A lock was essentially killing the battery so they reconnected it, which is a small issue. It is easy to use and I like the home integration features with the thermostat and cameras and monitoring.

3 years ago

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Brett

Better value than ADT, which I had before. The system is good and very integrated and works the way it is advertised. I did have to jump through a lot of hoops with my buyback, which was cool to have but annoying that I was passed around on the phone.

3 years ago

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Toby

Equipment is very user friendly and easy. The have the latest and greatest technology. My wife and kids can use it no problem. It is convenient. I can work everything through the apps.

3 years ago

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Anonymous

When I first got Vivint, I wanted to get rid of it because I had a few problems but they wouldn’t let me because I signed a contract. I had twenty four hours to opt out and now I have been stuck with it for six years. That is the worst thing, the contact. The equipment is pretty good. I like being able to do things from my doorbell and being able to monitor from it too.

3 years ago

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Renee

The equipment is easy to use but it think when the silent alarms go off, they need to be more responsive in the time calling somebody. Forty five minutes later is not responsive. If I was really in trouble I would probably be dead.

3 years ago

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Dawn

I’m very pleased with it. I feel safer. The service is great. If I have a problem, they call up and fix it right away. I like the convenience of it since I live alone, it’s nice.

3 years ago

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Emem

I had a friend who had Vivint and had a good experience and I was getting emails from them so I decided they were right for me. They are able to troubleshoot and it is easy to use the app and they monitor.

3 years ago

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D Fox

Love the system. Never received my window stickers. We did have a time where it didn't pick up someone walking in our house but did when the person was leaving. A bit concerning since this person was a strange and had walked into the wrong house.

3 years ago

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Ms. Manuel

Love the service and the continuous recording. The only thing I am unhappy with is the indoor camera, in night vision mode the IR light that comes on causes a weird glare in the image so it dose not give you a very good video. Design flaw.

3 years ago

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Ngoc -My

This home that I bought initially had ADT but Vivint has lower pricing and it was easy to transition because they were able take care over it. It is easy to use and user friendly. They are always able to answer questions.

3 years ago

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John

Vivint has billing issues they have overcharged next twice in 3 moths and has failed to give me a refund yet, trying to talk to billing is horrible no one knows what they are doing

3 years ago

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SaRenna McDonald

The cameras and other devices are clear. The information loads ok. Going live is a little delayed sometimes. The actual customer service monitoring has not been a happy experience. Alarm sounded and the contact made with a minor was not a good one. My ten year old was dismissed without someone verifying information with an adult. I also haven't gotten my referral discount after my neighbor purchased the equipment as well.

3 years ago

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James Richard

From day one I've been pleased with Vivint. The installation and customer service has been seamless. We have been with three different security services and this is by far the best.

3 years ago

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Roy Patel

Good product but after installation service is variable they said they will buy out and give me $up to 1000 but no response it bad bad service I will definitely not recommend to my friends and family

3 years ago

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Joey M.

Good so far! The sales rep was friendly and knowledgeable. The tech was awesome! He was thorough and pulled out a dusk buster and cleaned up after himself. The cameras are remarkable. They have great detail.

3 years ago

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Verified Customer

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Daphena Buckner

Great experience! I like how you can access everything from your cell phone. The equipment is easy to use and the customer service is great. Three family members had it before I did and they enjoy it as well.

3 years ago

Vivint Reviews