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Verified Customer

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Michele Oklahoma City, OK

My equipment needs service which isn't covered.

2 years ago

Reply from Vivint

Michele thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Amber San Antonio, TX

Because our cameras are going out constantly and our back lock doesn‚Äôt work correctly

3 years ago

Reply from Vivint

Hi Amber, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

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Esther A Neely Lexington, NC

Equipment pricing too high compared to other alarm systems.

3 years ago

Reply from Vivint

Esther, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Anthony Hackett Lithonia, GA

Do not ring loud. The garage do not operate like it should.

3 years ago

Reply from Vivint

Anthony, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jacqueline Bentonville, AR

Battery died right away on garage, issues w that And

3 years ago

Reply from Vivint

Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Robert ygleais Las Vegas, NV

Been trying to get you guys out here for more protection but no response!!

3 years ago

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gregory Baco Duncan, SC

Glitchy. Parts go offline frequently. Hard to reboot

3 years ago

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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ChoRhonda gwaltneyharris Gray, GA

The cameras alert you late . Our door bells don't work anymore . Cameras go off line alot

3 years ago

Reply from Vivint

ChoRhonda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jacob Gonzales Dumas, TX

Not very good never finished installing all equipment yet yall our charging me for it

3 years ago

Reply from Vivint

Jacob, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Benjamin Richardson Jackson, MS

Very poor quality service/ Trustworthiness not the best quality.

3 years ago

Reply from Vivint

Benjamin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Loria Dallas, TX

Poor response to questions. System improperly working

3 years ago

Reply from Vivint

Loria, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Germanee Dancy Macon, GA

Car feature not working after troubleshooting

3 years ago

Reply from Vivint

Thank you for your feedback Germanee. We appreciate your honesty about your experience with  the car feature and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

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Dytra Kennebrew Bonaire, GA

I regret signing back up. We were just desperate for cameras on our property

3 years ago

Reply from Vivint

Thank you for your feedback Dytra. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Tammie Graves Okmulgee, OK

Good company but not readily available after the sale.

3 years ago

Reply from Vivint

Thank you for your feedback Tammie. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Amy M Urlacher Richardton, ND

The equipment is poor quality and works when it wants to.

3 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Christopher O. White Cincinnati, OH

Live viewing does not come up fast enough.

3 years ago

Reply from Vivint

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Robert P Moran Westminster, CO

Not good, customer service sucks. No response to complaint or emails.

3 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Gregory Bruce Kansas City, MO

Having trouble with my garage door opener

3 years ago

Reply from Vivint

Thank you for your feedback Gregory. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Brian Roy Mount Juliet, TN

Billing for the first 4 months were messed up

3 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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alyssa San Antonio, TX

customer service is awful. constantly transferred with no real help ever. on hold for forever

3 years ago

Reply from Vivint

Thank you for your feedback, Alyssa. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Lyne

The call center has not been very helpful in the past

3 years ago

Reply from Vivint

Thank you for your feedback, Lyne. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Denise Belleville, IL

Sensor keeps falling off and no one will replace it

3 years ago

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your sensor and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Tracy Collins Arabi, LA

Ok. Automatic door lock does not work properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy . We appreciate your honesty about your experience with  your door lockand would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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James Sharper Paulsboro, NJ

My camera is not working, also why am I paying almost 60 dollars for this system?

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Katrina R Lyons Knightdale, NC

To many problems with doorbell camera and long appointment times

3 years ago

Reply from Vivint

Thank you for your feedback, Katrina . We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Kyle Gathers Duncan, SC

Your equipment sucks! Thermostat eats up battery life. App takes long to load. Live feed lags.!

3 years ago

Reply from Vivint

Thank you for your feedback , Kyle. We appreciate your honesty about your experience with  your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Freda Banks Fairview Heights, IL

Don‚Äôt like the fact that you can‚Äôt get help.

3 years ago

Reply from Vivint

Thank you for your feedback, Freda . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Candi Wallace Liberty, MO

No one has reached out to me since the installment.

3 years ago

Reply from Vivint

Thank you for your feedback, Candi . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Brenda Holt Huntington, WV

How my bill increased after my equipment was paid off!

3 years ago

Reply from Vivint

Thank you for your feedback  Brenda. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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george malfair

billing was up and down and not according to the contract

3 years ago

Reply from Vivint

Thank you for your feedback  George. We appreciate your honesty about your experience with  billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Eva Fix Waldorf, MD

Wait time for assistance on the phone is too long

3 years ago

Reply from Vivint

Thank you for your feedback  Eva. We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Mario Dubois Warren, NJ

Not reliable, the camera barely works. If I could get out of it I would

3 years ago

Reply from Vivint

Thank you for your feedback  Mario. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Natasha Wells Jacksonville, FL

The service rarely works properly. My camera doesn‚Äôt pick up activity like it is suppose to.

3 years ago

Reply from Vivint

Thank you for your feedback , Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Althea Cuff Upper Marlboro, MD

Sales and installation was horrible and deceiving

3 years ago

Reply from Vivint

Thank you for your feedback, Althea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Rebecca Gomez Richlands, NC

System equipment is of poor quality constantly failing. I do love the phone app

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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J. Mark Wills Owasso, OK

Good. Not always reliable. App slow to respond at times.

3 years ago

Reply from Vivint

Thank you for your feedback , J Mark! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Greg Schultz Corpus Christi, TX

Customer service is terrible,, they don't care at all about my problem

3 years ago

Reply from Vivint

Thank you for your feedback , Greg. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Major and D'Shana Newsom Portsmouth, VA

The customer service is subpar equipment kicks offline often

3 years ago

Reply from Vivint

Thank you for your feedback, Major. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Belinda Chamberlain Buffalo, NY

Some of my alarms are not functioning and some other things aren't working.

3 years ago

Reply from Vivint

Thank you for your feedback , Belinda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Albaro Long Denton, TX

I‚Äôve experienced some latency camera Malfunction

3 years ago

Reply from Vivint

Thank you for your feedback, Albaro. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Ernest Ramirez Nurillo, TX

Unreliable service and systems! Would not recommend this security system to anyone!

3 years ago

Reply from Vivint

Thank you for your feedback, Ernest. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Robbie Savannah, GA

Don't like that the devices go offline from time to time.

3 years ago

Reply from Vivint

Thank you for your feedback , Robbie. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Bridget Radford Lansing, IL

Poor service alarm was offline and I did not know how long the system was not working properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Bridget. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Marissa Marquez Clarksville, TN

My camera constantly goes offline as does my carbon monoxide detector.

3 years ago

Reply from Vivint

Thank you for your feedback, Marissa. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Paul Anthony Favata Saint Petersburg, FL

Service is 3. Customer service not so much

3 years ago

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Kimberly peters West Monroe, LA

Break down often. Difficult to get repair

3 years ago

Reply from Vivint

Thank you for your feedback, Kimberly. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Kayla Johnson Mesa, AZ

Cameras are horrible. Messed my garage up. WASTE of TIME AND MONEY

3 years ago

Reply from Vivint

Thank you for your feedback, Kayla. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Fish r man Bowring, OK

I do not like not being able to view video on my computer

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your video  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Elizabeth Mason Austin, TX

Salesman lied about paying off my old alarm company. I am paying you AND Ampsmart

3 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Wayne Sutherland Bonaire, GA

Their customer service when it comes to the equipment installed is terrible

3 years ago

Reply from Vivint

Thank you for your feedback, Wayne. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

Vivint Reviews