Stanley security (Stanley) is a fraud company. It has been lying and bullying customers, from contract signing to problem solving.
After contacting the company in English, I got a home visit from Stanley and offered a French contract to sign. I don’t speak or read French. I was told there was no English contract to sign. Moreover, a couple of key concepts were not explained to me in English in the French contract.
1. I was not given a choice to decline the discount. The condition to terminate the 5-year contract before the mature date changed tremendously whether or not I accepted the discount - I mean, thousands of dollars of differences.
2. I was not explained the charges outside of the monthly fee, such as police visit charge. If I knew about the hidden fees, I would not sign the contract. I was not given a choice to avoid hidden fees, either, such as not having the duress code.
Believing that there was no English contract and I was told everything that I needed to know, I signed the 5-year contract. I didn’t realize that there was English contracts available and I wasn’t given options to choose the contract/services that met my needs. I was a victim of the sales pitch when signing a legal contact.
I moved one time in April 2021. I was mailed a new contract to sign in order to move the service. The contract was in English, but no one explained to me about the differences between the English and the French contract. I had no choice but to sign in order to move the service/equipment.
On July 20, 2021, I received a police charge for a visit on July 14. That was because I accidentally entered the duress code while tying to practice bypassing rooms to arm. I called Stanley and was blamed for the whole thing. They lied that the duress went to the police directly and it was my fault. I verified with the police department that Stanley called the police on my behalf. Stanley called without verifying if it was a false alarm (easily detected by my panel activities or a phone call, as their responsibilities), but Stanley did not do any of the work. Instead, the customer services yelled at me, talked over me, and blamed everything on me.
I made the payment on July 20 and sent the explanations to Stanley on the same day for a reimbursement. I sent three emails after that to inquire an update on the reimbursement, or at least a timeline on when I would hear back. I got no response. When I called on August 12, I was told Stanley doesn’t provide an update or a timeline, or a contact for me to inquire further. I was told to wait if anyone would call me about the reimbursement, but no expectations because everything was my fault. This is a very bad practice. Without having a decision from Stanley, I can’t move to the next step. But I fear a decision will never come, when Stanley refuses to give a timeline or a contact. By deliberately delaying, Stanley just wishes the customers to give up or forget the whole thing.
So far, Stanley has done everything a company can do to scam money by forcing customers into a contract. I just want to have the police charge reimbursed, get out of this contract, and let Stanley take back the security equipment. However, apparently Stanley is forcing me to get into official reporting of its unfair business practices and/or legal actions.