Name: SimpliSafe
Rating: 3.6

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Brenda Wilson Statham, GA

Had the system 4 months very pleased with it. Customer service is great. Would recommend Simplisafe to anyone.

5 years ago

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charlie PA

Though I was saving with DIY and I am a master DIY guy. False fire alarms led to billing by fire department, which cost more then the system. Had to disconnect. Our old system shorted out after a electrical storm surge. The whole idea was to have fire/smoke protection.

5 years ago

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Mary Ellen Fox

I have had Simplisafe for 2 years. It was very easy to install and has worked well. If there was a problem it was handled quickly.

5 years ago

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Felix Kissimmee, FL

Excellent. Customer service is excellent. Easy to setup. Quick responses. Monitoring is not expensive. No contract.

5 years ago

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Steve Barlow

Best system I have ever had. Easy instructions easy install easy testing works great now. No worries

5 years ago

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Kelli Spencer Statesville, NC

Easy to install and setup. Price is reasonable and additional products are available through retailers.

10 months ago

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Richard Pollock Chicago, IL

10 months ago

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David T Draper, UT

I paid for simplisafe for my mom to protect her and allow her to feel more safe in her home and connected. It has been great for her as she ages. I would recommend.

3 years ago

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Tom Hobbs Denver, CO

Customer service is abysmal. Emails and phone calls are not returned. Refunds take forever to obtain. This is not a responsive company. I did not feel valued as a customer.

2 years ago

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Edward S Collins Seneca, SC

Simply SUCKS! Avoid this service NO, MATTER, WHAT! Absurd wait times for customer service. Took weeks to even get the alarm system delivered. Absolutely terrible! I would offer NO stars for this company!

3 years ago

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Jorge larios Castro Valley, CA

Don't waste your money on this product My alarm when off no body send the police waste your money on this product Monitoring not working they told me they don't do the monitoring other companies are in charge

3 years ago

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Ken Harrison Mount Pleasant, TX

I would never refer anyone to this company. I have had their alarm system for 9 months and I hate it and the service. I called them today at 10AM and now 5PM no return call yet. Please don’t buy this product. KH

5 years ago

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Marshall A Boucher Dover, FL

excellent overall. I recommend. Motion sensors required contact cement to properly adhere to walls.

5 years ago

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Alexander Beal Maineville, OH

Useless if you lose power even for a second. Phone app give false confirmation of alarm status. Demands you manually check the system weekly to see if it is still working. Really just the perception of security.

6 years ago

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Allen Z Norman, OK

Received a defective entry sensor. Can't get anyone at SimpliSafe customer support to exchange it. I fell for all the good reviews and I regret buying this product.

3 years ago

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Sharon Moreno Valley, CA

Horrible customer service! Equipment only held up a year, constant errors and hours of haggling to replace under warranty. They are definitely on their way out!

4 years ago

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Warren Hall New Hartford, NY

Top notch. Great equipment. Superb monitoring. Low prices. And NO contract.

5 years ago Edited September 14, 2021

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Sheldon Michel Boynton Beach, FL

Wish the keypad was lit.Hard to read in a medium lit room. Otherwise fantastic system.

5 years ago

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William L Scott Chatsworth, GA

Had the system only a short time but well-designed and very easy to install. I recommend it.

5 years ago

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Thomas White

SimpliSafe is a great system. no contract low cost no hassle

5 years ago

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Joseph Zavalia Rockland, MA

Extremely easy to install, .easy to use The sensors allow small pets to roam freely without setting the alarm off. Customer service is top notch.

5 years ago

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mait stewart

love it....no frills but very easy to use. does what i expected...can't beat $14.99/month!

5 years ago

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Jeannette Winston-Salem, NC

Really rude and inept customer service. This I say after a number of experiences. Today my alarm went off and they did not pick it up.

2 years ago

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JOE Pueblo, CO

SIMPLY GREAT . SO EASY TO INSTALL HAS CAMERAS. LOVE IT

5 years ago

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Faye Curren

System arrived on time and was very easy to set up.

5 years ago

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Jim Ahmad Cordova, TN

Very professional and informative customer service experience with their team.

10 months ago

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Mike Will Washington, DC

Incredible system. Terrific app. The new outdoor camera is outstanding.

1 year ago

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TruckerDan

Keep having to update my payment method even though nothing has changed and they also charged me twice in one month.

1 year ago

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Tom New Haven, CT

Easy to install. Everything worked right out of the box.

6 years ago

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Gaston nichols Birmingham, AL

Almost impossible to talk to anyone there, when you do, they don’t follow up on their promises.

3 years ago

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DD

A new model came out not too long after I bought mine. They refused to upgrade me.

5 years ago

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M West Babylon, NY

They DO NOT answer the phone when you need customer support.

5 years ago

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Tom Buffalo, NY

Pathetic customer service. Don't waste your money

5 years ago