SimpliSafe: Read 279 User Reviews From Real Homeowners

star star star star star

ddotDC

I wanted a safety system that used up to date technology but didn't have the annoying monthly subscription requirement so I chose SimpliSafe. I have had the system for a few years now and I will say, batteries on all devices are easy to replace, customer service has been great (they have sent me free batteries in the past) and the technology is very reliable over time. The main control pad does remind you all the time that you are not connected to the dispatcher (these require monthly fees) but it also tells you when batteries are low, devices are not responding and if it needs an updated. I feel much safer in my home using SimpliSafe!

1 year ago

star star star star star

Christopher posey Bettendorf, IA

This is a review of SimpliSafe and their installation company HelloTech. I live in a relatively small town. I ordered a SimpliSafe package online with an AARP discount of 45%! However, when I called HelloTech for installation they said they had no installer in my area. I called SimpliSafe and asked to return the system and they sent me a prepaid label to return the system at no cost. A month went by and HelloTech called and said they authorized a tech to come from an hour away to install my system. I contacted SimpliSafe and reordered the system and they honored the AARP discount even though the discount had expired. Great service from both companies! I have only had the system for two weeks but it sends a test alarm just fine.

2 years ago

star star_border star_border star_border star_border

Brenda Brenner

The system itself is easy to install And I did not have any problems with the system. The problem is canceling. My daughter canceled three years ago and had to block them from taking the money from her account, After three years of being canceled, they still are attempting. I have been trying to cancel for two months. I keep getting a notice that they will cancel me if I don’t pay and that is what I want, but they refuse to stop harassing me. Don’t give them credit card numbers or bank account info

4 months ago

star star star_border star_border star_border

Edward Stone Houston, TX

The initial set up is not bad, however tech support has degraded to very low since I purchased their system in 2017. When a product fails they send you a refurbished product which to date has a higher failure rate than the new product. If the base station fails, they send you one where they want yo to open the base and correct wiring issues! When that fails they send you a refurbished one and you do the same tasks again only to fail again. If you can get a new replacement base state, you are better off, however then you need to get to a good manager so they can "exchange" the base without having to completely set up the system one sensor at a time. One manager agreed that one-by-one set up is not necessary when replacing a base station. The next manager said they don't know how to switch to a new base without setting the system up as new. If you have a lot of sensors you will be climbing ladders, crawling to push every sensor button like first time set up. Their security concept is great but their tech support has such limitations and they stated "that's because you chose a DIY system" In closing, when the system works, it works well...When you have tech challenges things degrade quickly. Good luck.

11 months ago

star star star star star

David Johnson Salt Lake City, UT

I love Simplisafe! We have been using their products and services for years and while there have been some occasional hiccups, their customer service team has ALWAYS been amazing! They really stand behind their products and service 100%!!!

1 year ago

star star star star star_border

Jessica J Lipari

Not an accurate assessment.. Outdoor cameras work fine. Slightly overpriced and a little disappointed that my alarm was accidentally set off the other day in the basement and in they never called because I gave them permission to view camera got intruders however only camera I have is in backyard??? Also hard to find English speaking individual. I like having key fob separate from base station, it is convenient.

1 year ago

star star star star_border star_border

Tony Allen, TX

The SimpliSafe system is very simple. Almost too simple. We followed the directions for installation and everything seemed to work great...at first. The window and door sensors are attached with double stick tape and within the first week, 4 of them just fell off in the middle of the night causing the alarm to sound. Since then, several others have been accidentally knocked off or just fell off by themselves. They do give you extra double stick tape for this. After a few months (during COVID) I stopped paying for the monthly monitoring fee to save a bit of money. Little did I know that without the monitoring, many of the features and functions do not work. We have a couple of cameras which are now useless. Also, you cannot control or monitor your system with your smartphone. The only functions that still work are via the keypad. (basically you can turn on/off the alarm...that is it). They advertise, "no contracts, no gotchas, no hidden anything", but they do not tell you that most of your systems higher functions will not work without the monthly monitoring fee.

3 years ago

star star star star star

Labor Relations Keyser, WV

We had ADT and Brinks for years and hated them. We have had SimpliSafe for 3 years in both our houses now. It gets the job done well and the monitoring charge is a lot less then other companies. The monitoring staff call immediately if we trip the alarms. No problems with equipment. We recommend them based on our experience w/the company.

3 years ago

star star star star star_border

Oscar Brea, CA

Have not have any issues concerning equipment or it's service. I recently started using the service this month. I had put it off hold for over a year, because of the COVID response to stay home. When I finally set it up, I called the operator and went step by step how to set up my alarm system with no qualms or problems. Need more employees to fill in to less call waiting and a stronger customer repose time.

3 years ago

star star star star star

J Mark Eastwood Hammond, IN

We've had SimpliSafe for a couple of years now and are very pleased with their equipment and service. The other day armed the system and drove off. Within a block of my house, receive their call saying that I had an alarm. As it turns out, I had pressed the wrong button (the At Home rather than the Away button).

4 years ago

star star star star star

dotcat007 Prescott, AZ

Got this system so my 90-year-old mother would feel safer when I was not around. Do not understand all the negatives about customer service as our experience has been EXCELLENT. They are very responsive, quick and always available if I have any questions. No problems at all with the equipment either. Highly recommend.

4 years ago

star star star star star

Darryl Hickman Akron, OH

Comparing apples to apples, I had ADT and now Simplisafe, for the money you get the same if not slightly better system with Simplisafe. Not bashing ADT, but for the money, why pay $20 for a gallon of milk if you can get that same gallon for $2.

4 years ago Edited September 14, 2021

star star star star star_border

Jeff San Jose, CA

I've been a customer for almost 10 years. They have their issues but all and all have been pretty good. If you've seen my other reviews I am a stickler for good support. They don't have that. I also have had issues with their previous system, errors going dead but since upgrading to the new system I've not had as many. For the price and flexibility a great buy.

5 years ago

star star star star star

CLK RD New Castle, VA

I'm totally satisfied with my SimpliSafe system. It was so easy to install. Customer service is super friendly and quite helpful. They call very fast when an alarm trips. So far just it's just been me setting it off by accident. Totally recommend this system. It is priced reasonably and the monitoring is quite affordable.

5 years ago

star star star star star

Bo Q Orangeburg, NY

I compared a few companies and decided to go with Simplisafe. Nothing but great things to say about them. Set up was a breeze, Alarm works as expected, Customer service gets 5 stars from me, Phone app is amazing. If you are looking for a security system, this is it.

5 years ago

star star star star star

Hajismoker Toledo, OH

Easy installation, friendly customer service. One of my cameras had an issue with the shutter. I called and it was replaced quickly. Plus no contract cancel anytime and start back up. I recommend simplisafe if you want an easy install and coverage.

5 years ago

star star star star star

Carl WALKER Universal City, TX

Have had SS for over 2 years and l can't say enough for them. Installation was a snap, they would even talk you thru it. Responce time is outstanding, and very patient about false alarms. You can't beat the $14.99 a month. System works great, and you can't ask for better support service. Thx SS.

5 years ago

star star star star star

Tom Myrtle Beach, SC

Got the basic system a few weeks ago and am very pleased. Ordered sensors for the windows and they shipped the wrong ones. Called support and in less then 10 minutes they had the correct sensors being shipped and e-mailed me a shipping label to send the wrong ones back. Very pleased with them.

5 years ago

star star star star star_border

Michael Wolfe Birdsboro, PA

Very easy to install and get working, it took me a half hour. Video Doorbell and indoor cameras work very well and indoor camera doubles as motion sensor. No outdoor camera available and app is basic. Got 5 motion sensors, two water, camera and doorbell for less than $500. Simple solution for dogs and cats with motion sensors. Good customer service. Good value for the money.

5 years ago

star star star star star

Chris Kruk Granger, IN

This system is the best handsfree gadget I have in my house. Only minor maintenance needed (change keyboard/ siren) batteries once a year and good to go. Set it, forget it.....no bs, no problems, does the job and monitoring is inexpensive. An area that everyone else screws you. Owned and operated at my house going on 6 years. 9.5!!!!!

6 years ago

star star star star star

Lee Davis Oceanside, CA

From day one after following their easy installation instructions we have had excellent service. Any issues we're addressed by Simplisafe quickly. The best part is being able to check the status of my alarm on my smart phone. Now we're are looking into a new Simplisafe system for our store, too.

6 years ago

star star star star star

Paul J Stefano Lutherville, MD

Had to address some recent comments. Just bought my system last week. I called Customer service at 7 PM Eastern to turn off the "practice mode" and they answered right away...no hold time. Then I used the test mode and the monitoring center called within about 30 seconds! System was affordable and seems to work as expected

6 years ago

star star star star star

vern chapman Terre Haute, IN

took me 1 hour to read manual and install the entire kit. they offer a 3 day 'give it a try' period and we tried it all. works great with our dogs and easily works in our detatched garage also. A++++++++++++++++++++++++++++++

6 years ago

star star star star star_border

John Gray, GA

Easy to install, instructions are lacking some key information though. Didn't explain that I would continue to get sensor failure notifications until I activated all sensors. Had left a couple door sensors in the box to install later and they kept giving me error messages. Took two calls to support to find that out. If it wasn't for that and the long waits for support (20-30 minutes), I'd give 5 stars. Super easy to set up and responds well so far. I didn't expect top of the line technology so not disappointed with what I have.

6 years ago

star star star star star

Paul Pongrace Allison Park, PA

Have been satisfied for a year now, no issues. Monitor of system excellent, customer service very knowledgeable.This company is equal or superior of others of which I have experience over many years. Monitoring costs are fair, as other security providers over charge for the same service.

6 years ago

star star star star_border star_border

Christopher Cary, NC

After receiving my alarm system and setting it up, which was easy the test continued to fail to send. I moved the base toward my window per the suggestions. After calling your customer service, I was informed that the T-Mobile based stations were a general issue with connecting and could take hours. So five hours later and 3 retests, the system is still not working correctly. I am now the proud owner of a security system that offers no security. I have read that the T-Mobile stations were commonly producing the connection problem. Without the base station connecting I am unable to have monitoring and just get a loud noise if something were to happen. This will make me feel so much better to hear the beeping sounds as I am being robbed. I am sure the sounds will be calming especially since no one will be notifying the police since your inferior T-Mobile base stations do not work correctly. This will also be great for a legal fight since a company representative acknowledged there was a problem.

6 years ago

star star star star_border star_border

Richard Germantown, TN

Purchased in 2015, then in Novembeer 2017,the system failed. Had even purchased new batteries from Simple Safe that month. Checked batteries...all ok. Key pad would not function correctly, then would not recognize the motion sensors (4). Took forever to get through to tech advisor. She did entry of all units on my account and system came up again...for two days and then crashed. Have been using E mail trying to get a technician to call me...suggested specific time and date so I would not miss any call. Been on telephone for over an hour trying to get someone. Nothing. No reply to my e mail. Over 30 days and counting asking for help and no response. Did get my monitoring bill this month. Sorry I got involved. with this system. UPDATE: I have cancelled Simple Safe. Had to go through the alarm monitoring service to reach them to cancel.

6 years ago

star star star star star

Joseph Johnson La Quinta, CA

You can call them and order exactly the equipment you want. They will bundle it, discount it, and throw in a month monitoring to try it out. I also have Ring around my home and between the two I have great security at a low price and no contract.

6 years ago

star star star star star

George Long Grants Pass, OR

I installed this system in my new house. It looked like a well thought out idea. My background as a LEO exposed me to many alarm systems. This is an excellent system for the cost. Even knowing how I installed it I could not defeat it.

6 years ago

star star star star star

Bob Archuleta Colorado Springs, CO

I had ADT for many years and due to cost dropped it. I now have simplisafe in my new home and they are more responsive then ADT was when we have accidental alarm set offs. It is lower cost with better response. Cannot ask for anything better.

7 years ago

star star star star_border star_border

Ken Tucson, AZ

Positives first: easy to install, customize. The system is relatively inexpensive and affordable compared to other systems. Negatives: Batteries for the key pad are very expensive when they wear out and have to be replaced. Quality of key chain clickers is very poor. The end caps fall off, so I've had to scotch tape them on. Have had to replace two when the device inside the clicker that holds the little silver battery in place fails, and no contact is made/clicker inop. I can't understand why S.S. can't make a durable clicker. Contrast that with the clicker for my 15 year old Dodge Durango which still works and has survived multiple years on a keychain. Twice I've gotten a "no connection to dispatch" error message which means the connection with their cell phone company they contract with for the base unit is having a problem. I was anxiously awaiting the release of their camera to add to the system, but when it came out I learned it can't be used outside. I've had a thief steal items out of my carport, including bolt-cutting padlocks, even with my S.S. signs up. (The house itself hasn't been broken into.) The point is I was hoping to add a system compatible camera to the outside of the house and was disappointed when the long-awaited release of S.S.'s new camera would not do the job.

7 years ago

star star star star star

James Stone

Service is excellent. Extremely easy to set up. Very easy and convenient to operate. Numerous packages, add ons, and two types monitoring fees which make it extremely affordable. Best move we made. They are also tied into local rules for registering home alarm systems if applicable. Smooth process start to finish.

7 years ago

star star star star star

Ronald Hardgrave Boise, ID

We completely disagree with the low score from "Best Company." We highly recommend SimpliSafe . Easy to install, low monthly monitoring rates and quick response. Customer service is top notch! When we moved to a new larger home, getting more sensors mailed to us was a snap!!

7 years ago

star star star star star

Nats fan!

Outstanding equipment, very professional customer service, and installation was a snap. Simple and easy to do. Price was reasonable, considering I own the equipment, and monitoring is the least expensive around with no contract. Should be rated one of the highest and most efficient systems around.

7 years ago

star star star star star

Steve Fox Vale, NC

Very quick to help change a faulty motion sensor for free over a year later and also found a closer cell tower to my location and sent a free exchange cell card for my base station for better connection. I have had other systems and will always use Simplisafe from now on.

7 years ago

star star star star star_border

RICK Fort Worth, TX

SIMPLI SAFE IS THE WAY TO GO FOR AN EFFECTIVE AND INEXPENSIVE WAY TO GUARD YOUR HOUSE. WHETHER YOU USE THE COMPLETE SET UP OF USE SOME ON THE ENTRY AND EXIT DOORS WITH A FEW MOTION DETECTORS YOU CAN HAVE COMPLETE ASSURANCE THAT SOME ATTENTION WILL BE DRAWN TO THE ALARM. I GET A SENSE OF RELIEF WHEN I OPEN THE DOOR AND THE FAMILIAR "COUNTDOWN" TO THE ALARM BEGINS, READY FOR YOU TO USE YOUR CODE TO SHUT IT OF BEFORE IT TOTALLY ACTIVATES THE SIREN.

7 years ago

star star star star star

Sharon Fulmer Port Angeles, WA

I've had this service for 6 months and I LOVE it! I tell all our Family and Friends. I pay $ 24.95 per mo. but, I have Cameras and I can go on my phone and look inside my house at anytime. I can also turn my alarm off and on from my phone which is a great feature if you forget to set your alarm.

7 years ago

star star star star star

Richard Prairieville, LA

Simple and easy to install. I had the system for over a year and recently added a water sensor to my A/C pan and added two of the HD cameras. Very high quality video, but they don't sell an outside camera yet. I added a Ring floodlight cam and now I'm a happy camper. No false alarms to date . Very satisfied with my system.

7 years ago

star star star star star_border

Allen Huntsville, AL

We have been very happy with the system. It was easy to install and works great. The only reason that I gave a 9 instead of a 10 is that I wish the camera had a battery option (but I suspect battery life would be an issue). There are some additional perks with the more expensive (but still cheaper than ADT) monitoring option, but the basic $14.95 works great for us.

7 years ago

star star star star star

Morris Hanley Colorado Springs, CO

Had ADT for five years was the worst thing I ever did went to these guys and it is like night and day they are spot on, good equipment and great monitoring, every time I test my equipment I get a call in less than 30 seconds it took ADT three minutes one time to call. Best thing I ever did getting rid of ADT and going with these guys.

7 years ago

star star star star star

Howard Summerford

System in use for almost 4 years. Easy to install, reasonable equipment cost, high quality components, everything works as advertised, batteries (except for key pad) last more than 3.5 years. Great customer service. No false alarms. Full monitoring and control from your smart phone option only $25 per month (basic $15).

7 years ago

star star star star star

Daniel Ward

Installation is a breeze, all sensors and items for security are preprogramaned for use upon arrival. 3 day practice, then alarmed for use. C.O.P.S. is rated as 1 of the best if not the best monitoring companies that is used by numerous companies.

7 years ago

star star star star star

Craig Dyer Zephyrhills, FL

I have had the simply safe system for 2 years now. It was easy to install and setup. It has worked without any problems. I have left home for up to 2 weeks at a time and the system has kept my home safe. I highly recommend. (My friend has ADT and had to sign a 3 year contract and pays $49.95 per month. I pay $14.99 per month.

7 years ago

star star star star star

Mark Tomlinson Kensett, IA

I use this product for my home and home based business. The cameras that you can now add are super. I like that it is wireless and uses cell service to contact the monitoring service. It is very modular and can be customized to your needs.

7 years ago

star star star star star

j. brandt

When I had a problem with the master station Simplisafe replaced it without an hassle. I set the alarm off at 3am after driving 1000 miles and they called my cell within 30 seconds to tell me I had a alarm. Great service. I will be installing a second system in my second home soon. Jb

7 years ago

star star star star star_border

James Graczykk NY

I've had this service for 2 years now and it's the best security system I've ever owned. (had adt and power trust previously) Accurate, no false reads and lightning quick response when triggered. (Burglary, fire and carbon monoxide) My only problem would be with their customer service response time, hence, the 9* rating. Other than that, absolutely fantastic!

7 years ago

star star_border star_border star_border star_border

Kami Palmer

Make it as difficult as possible to cancel, horrible customer service, sneaky billing and subscription policies. Be very careful about signing up for anything with them.

2 months ago

star star star star star

Dan Wandell Murfreesboro, TN

I have had the Simplisafe product for many years. I started with the original version of the system, and I have recently upgraded to the current version and added Simplisafe's cameras. I started out using the system unmonitored, then transitioned years later to the monitored system. The system is very easy to install, as is using the app. I like that there is a reasonable upfront system cost (if bought on sale), and that the monitoring service is also fairly reasonable with the cost dependent on the type of monitoring that you choose.

2 years ago Edited August 1, 2022

star star star star star

Paula Barber Melbourne, FL

We haven’t had any problems since installing SimpliSafe. I really like the fact that when the batteries are getting low in our nest package, it lets us know that it’s time to change them. I’ve had neighbors stop when they read the sign in the front yard & ask about it when they’ve been out walking their dogs. I would recommend it to anyone.

2 years ago Edited July 25, 2022

star star star star star

jeff molitor Chicago, IL

A simple to set up and simple to use system that provide a whole house solution for security & monitoring. I've heard the commercials a million times and finally took a leap to try them out after I moved into a new home. I'm so glad I did as the system is exactly what i needed. I am not into things that are too technical or too bulky and complicated and SimpliSafe fit the bill perfectly - super fast to set up (just need to access wifi) and super easy to use and monitor via their mobile app. The price point was right on too. Love this security system!

2 years ago

SimpliSafe Reviews