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Northstar Alarm

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5.9

Overall Score

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arlo klun Peoria, AZ

Had to get Attorney General and BBB both involved with my issue. double charges on my account and again NO WORKING ALARM for 19 months. They will put you on hold for 30 minutes minimum then hang up until you give up.

1 year ago Edited October 21, 2022

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Rita wilcox Seattle, WA

Worse customer service. I had it for 6 years. Rude customer service and doesn’t stand behind there equipment. And on hold for over an hour every time. Never go with this company.

1 year ago

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T. Turpin Tacoma, WA

Horrible service. Contract limits competition by automatic renewals. Seems like a violation of antitrust laws. I replaced my system with another company and it took over 6 hours for Northstar to contact me.

2 years ago

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Kathy Orlando, FL

We were unable to lock our house and we have called several times to set up an appointment. Nobody shows up between the window nor at all. We keep getting the run around and we are paying for a system that doesn’t work.

2 years ago

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Yajaira Arocho Clayton, NC

Robert B and Jay D did a wonderful job instilling my system and showed me how to us it

2 years ago

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marcos lebron Raleigh, NC

Robert B and Jeff D Great service and knowledgeable staff, friendly experience. Thank you so much

2 years ago

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Patricia Lowery Knightdale, NC

Robert B. and Jay D. did s fantastic job with the install of my new security system.

2 years ago

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Kathryn Morbitzer Durham, NC

Robert B. - the technician did get an excellent job! Very thorough and efficient!

2 years ago

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Jessica Mcneal Johnson Fort Worth, TX

Robert B and Spencer R were extremely helpful with the installation of our new alarm system!

3 years ago

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Alice Fay Arlington, TX

Robert B , did a great job. Had some challenges, and overcame them with no problems.

3 years ago

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Andrea Lazo Dallas, TX

Robert B and Aidan S they did a wonderful job and explain everything accordingly

3 years ago

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Mee Mee Fort Worth, TX

Robert B He took his time and was thorough showing me how to work my new system.

3 years ago

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Salvador Velazquez Arlington, TX

Robert B Did an excellent job on time Very professional thank you for your service

3 years ago

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Jennifer Ruiz Fort Worth, TX

Robert B, very professional, and proficient! Informative, and explained everything clearly.

3 years ago

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Karen Fort Worth, TX

Eduardo our technician was thorough in explaining the system and had great customer service.

3 years ago

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Patti Sue McAlister Irving, TX

Robert B he was wonderful!! Worked very hard and Gaza’s he could. Did a good job

3 years ago

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Veronica Flores , TX

Robert B he did a fantastic job and answering all my questions and he cleaned up all his stuff.

3 years ago

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Anthony Rodriguez Austin, TX

Jordon O was very great, excellent and we met a lot of people and he was the best one.

3 years ago

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Justine Aguirre Houston, TX

Very informative and nice customer service. Instillation was quick and not invasive.

3 years ago

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Timothy Hald ,

Jordon O did an outstanding job - this is why I use Northstar Really pleases Job well done.

3 years ago

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Frank Gipson Tacoma, WA

This is the worse company I ever worked with. They do not honor their contract. We are 4months without service now with them saying they will send someone out to do the repair. Another two weeks and still no repair.

4 years ago

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Mary Jo Theis Minneapolis, MN

Horrible, unprofessional, cheap equipment, rude customer service, endangers lives, uncarrying, fraudulent rude to name a few adjectives

8 months ago Edited July 17, 2023

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Neil Mason Hampstead, NC

Robert B great service today. Thank you all for a great security system.

2 years ago

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D J Rocky Mount, NC

Robert B. and Jeff D. were very professional and made us feel very secure.

2 years ago

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Robin Williamson Durham, NC

Robert B. and Jeff D. great service, very personable and professional.

2 years ago

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Donny McHenry

Robert B. and Nick O. did a great job and explained everything great.

2 years ago

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james gardner Durham, NC

Robert B. excellent job! He was very effecient and very polite.

2 years ago

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SRT Intertraptional , TX

Robert B and Gabriel R were awesome today! Very efficient at their jobs.

3 years ago

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Joan Hidle Montgomery, AL

Jordon O was our technician and did a great job. Very happy with it.

3 years ago

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Dalia Correa Arlington, TX

Robert B was amazing, he did an amazing job, he was patient and kind.

3 years ago

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Mike McElhinney Picayune, MS

Jordon O was efficient helpful and nice. He explained things well.

3 years ago

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Ruben Balderrama Dallas, TX

Robert B did a great job at our house. He has been the best tech I have had.

3 years ago

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Bianca Halliburton Crowley, TX

Robert B He did an awesome job and was very polite and very helpful.

3 years ago

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Miller Glenn Fort Worth, TX

Robert B Awesome service!!! Very informative and professional!

3 years ago

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Christian Harris Arlington, TX

Robert B Excellent service! He was very polite and helpful.

3 years ago

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Soroya Houston, TX

Eduarod was amazing and showed us everything we need to use our system

3 years ago

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Zibellie Houston, TX

Everything was explained very well! The technician Eduardo T was amazing!

3 years ago

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Luis Alvarez Dallas, TX

Jordon O was nice and knowledgeable and did a great job installing the system

3 years ago

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Anna morris Houston, TX

Mark and Eduardo were awesome customer service was outstanding.

3 years ago

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Linda B Peters Raleigh, NC

Not happy with customer service or Tech help. They don't seem to know your system and what you have. Have given wrong information. Wished I didn't have a 5 yr contract!

6 years ago

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Ethan Borras Murfreesboro, TN

Terrible service. Slow to fix issues and won't credit for full down time.

5 months ago

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martha mendez Duncanville, TX

Robert B and Kenny K they did a great service.

3 years ago

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Wade Jenkins Burleson, TX

Robert B did an amazing job great guy did great work

3 years ago

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Toni Steen Pensacola, FL

Jordon O was a very helpful technician.

3 years ago

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Mrs Kelly Fort Worth, TX

Robert B great service and great device awesome guy!

3 years ago

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Longoria Corpus Christi, TX

Jordon O was very friendly and worked exceptionally well!

3 years ago

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Lionel Padilla ,

Robert B was exceptional he did a wonderful job.

3 years ago

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Ruby Hendrix ,

Robert B did an awesome job! He was very friendly!

3 years ago

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Myrna Basanez Dallas, TX

Robert B -Explained all in detail, great service.

3 years ago

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jesus bernal Arlington, TX

Robert B Great customer service!

3 years ago