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Northstar Alarm

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140 User Reviews

4.6

Overall Score

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Silas Z. Rayner Independence, MO

I signed up with a company called Vision in April 2013 in Aptil 2014 Northstar bought my contracts ( I have 3 acccounts) A week ago someone broke into my one of my properties and I recieved no notification. When I called to find out why I was on the phone for over 5.5 hours (mostly on ignore) and was hung up on 6 times. I finally learned that when they bought Vision 2 of my accounts were set up with Northstar But, one was not (they billed me every month for service they didn't provide). They have an idiotic billing system where each account must be on a separate bill and must be paid by separate Check (I have refused to give them the CC they wanted, insisting on monthly billing). I have filed out the claim form they promised would be answered and resolved in3 days it has now been more than a week. They owe me for 34 months of payments, which I doubt I'll see unless I pursue in court.

5 years ago

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T. Turpin Tacoma, WA

Horrible service. Contract limits competition by automatic renewals. Seems like a violation of antitrust laws. I replaced my system with another company and it took over 6 hours for Northstar to contact me.

8 months ago

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Kathy Orlando, FL

We were unable to lock our house and we have called several times to set up an appointment. Nobody shows up between the window nor at all. We keep getting the run around and we are paying for a system that doesn’t work.

8 months ago

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susan mobley Ellicott City, MD

Robert B. and Jeff D. Very professional individuals and would definitely recommend them to anyone who is looking for a new alarm system

1 year ago

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Kory R. Bothell, WA

This company uses extremely deceptive practices to lock you into contract after contract. They will tell you there is a required equipment upgrade that you must agree to, that extends your contract 36 months. They will require written notice months ahead of when the contract ends and then lie to you about when they need it by. The only way out of the contracts they have tricked yo into is to pay them in full up front. We have paid nearly a year for service on a house we no longer live in, that no one is using, and now they say we must pay 18 months more. RUN from this company.

1 year ago

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Sharon Savage Fort Worth, TX

Robert B and Danny S did a great job explaining everything on install, was polite. We are very happy with today's install.

1 year ago

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Joe Union City, CA

Said they would fix our security system with a renewed contract and they didn’t. 2 years later no security system and I have to pay $2400 out of pocket to switch to another company that is competent. This is after 20 phone calls and finally talking to their top customer service rep who saw that there was no alarm set for 2 years. He said sorry for the inconvenience but when can we get our money.... no one was ever sent out to fix the system. STAY FAR AWAY FROM THIS TOXIC SLUDGE OF A BUSINESS!!

1 year ago

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Leslie FYI , TX

Robert B and Abel were great. They were very professional and friendly. They were very knowledgeable and helped us understand everything.

1 year ago

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darrell cotman Fort Worth, TX

Robert B was awesome. He was fast and also explained everything in great detail. He was very professional and did great work.

1 year ago

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Mandy Oklahoma City, OK

Northstar is not a good alarm company. Why well let me tell you why!!!!! They scam people. They never tell you that you have to send a cancellation letter 60 days prior to when your contact is up or it will roll over another 5 years!!!!! And you can’t cancel it unless you pay the 199.00. They will not fix a sensorif there’s something wrong with it. You have to pay for someone to come check it out!!!! My alarm would go off all the time for no apparent reason all hours of the night. Please don’t waist your money on them

2 years ago

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Lynda-Jo Jackson Fort Worth, TX

Robert B - He did a great job! He was very professional and personable. I would recommend him as a tech whole heartedly.

2 years ago

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carl howell Fort Worth, TX

Robert B He was absolutely amazing and great at explaining to me what my system does and how ro work it. He was also great to talk to.

2 years ago

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Sweetpea’s Creations Fort Worth, TX

Robert B was such an amazing representation of Northstar! I’m so overjoyed by his kindness and attention to everything we needed! He’s awesome!

2 years ago

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lanita pena Fort Worth, TX

Robert B did an amazing job with installing and explaining how everything works and where it went. Definitely recommend him to do other jobs.

2 years ago

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Melinda Bonner Fort Worth, TX

Robert B was very helpful and thorough in his explanations. Very professional and worked in an organized and fast manner.

2 years ago

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Brittany Henderson Arlington, TX

Robert B did an excellent job installing my new system in my home and teaching me the ropes on how to navigate it. A true professional.

2 years ago

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Samantha Marie Arlington, TX

Robert B was extremely professional, efficient and friendly. Appreciate the time in educating our family on the system.

2 years ago

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V Waitman Las Vegas, NV

They are basically scammers. I was talked into signing with them. Had crappy service. Moved from a home I lived in 40 years and couldn't take the awful system. They charged me $99 to REINSTALL a system I didn't have. I am a widow on social security barely making it but they take $47 every month, and I don't have the system! It has been a nightmare to get them NOT to automatically renew my contract. They are scumbags!

2 years ago

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Wayne Austin Greeley, CO

They are not upfront, there service in Co is minimal, my system is always having issues..I asked there sales manager, took a bit for him to answer. Finally he told me.But I have to give them a 90 d notice, if not my contract extends automatic. I asked why." Because it's in the Contract. That's BS.. I don't recall agreeing to that..maybe it's in the fine Print.. misrepresentation

2 years ago

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Shirley Webster, TX

I have had the service for 7 months now and love the doorbell camera. But that is the limit I never received a contract which NorthStar promises to send me monthly. The prior service has never cancelled and I owe over $500 to them. My Sales Rep, Tyson, promised me that NorthStar would cancel the old contract. It has been one Lie after another and I would never recommend them to anyone.

2 years ago

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Jess Hayden Indianapolis, IN

It doesn't work!! I've had a ring camera, and a camera in my house for the past year and they have worked maybe a total of 2 months. I've gotten them replaced after replaced, I was told my internet is phenomenal and high speed (I got it changed because the first time Northstar tried to blame my internet) and they still don't work. Each time after getting a new one they only work for about a week, then they stop working again. I've wasted so much money with Northstar!

2 years ago

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A Allen San Antonio, TX

I sincerely detest this company! I want to cancel but they refuse to let me cancel! They are far too expensive for those on a fixed income. Besides this, they did not provide the services they promised originally. And the system would go off all on it's own. It was terrifying to hear the piercing alarm go off in the middle of the night! A technician was sent out after numerous complaints and the flaw was fixed, but the service is still too expensive!!! I really hate this company and am locked into their awful 5 year contract. A Allen, San Antonio TX.

2 years ago

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Lisa Ochoa

Worst company ever listen to all the bad reviews! They speak the truth. I regret getting them as my security company. They make you feel special for the first year and as years pass quality of service declines. My whole system isn't even working right but they want to charge me 130$ just to come get it back online. So much for lifetime guarantee. On the top list of security companies they are at the bottom. And its no wonder... Hope they go under! They deserve it! Switching to ADT asap!

2 years ago

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aaron Houston, TX

I was in a five(5)yr contract with them paying a high amount of $57 monthly automatic deduction from my bank account and then I wasn't able to cancel because they stated I was in a automatic renewal, that I have to write a 60 day written notice of cancellation. The team they have is very unprofessional that didn't respond back to any of my emails or calls. There is no life time warranty on the equipment if you are no longer with them, so if any sensors break do not waste your time.

4 years ago

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Cindy Renton, WA

1 star is too high of a rating. Our equipment has never worked properly, and they have never made any effort to try and fix it. I have been trying to cancel our alarm for several months now, and they won't respond to any of the written correspondence (using the email address they told me to send the cancellation request to). They won't cancel by calling over the phone. If you want an alarm that works, and a company that will cancel when you request it, stay far away from Northstar.

4 years ago

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Mike

Liar and crooks! They trick you my telling you something about a 18 month renew (which make you think this is the term of contract). Additionally, they use 60 days and 60 months to misled you on the actual contract in five years. I called within 60 days to canceled and that when they stress that you signed a 60 month contract. Now they only wants to talk about how you signed the contract and how it is your responsibility to read the contract. The worst consumer service I have ever experience.

4 years ago

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Don Boren American Fork, UT

Used this service when we lived with my parents for a short time. The control pad was pretty low-tech compared with those of Vivint, but it worked fine for my low-tech parents.

2 years ago

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Rebeca Rodriguez Indianapolis, IN

Giving them a 1 star is generous. If it was an option I wouldn't give them any. First of all when the salesman came to our home he didn't disclosed right away that he was from this company. He made it seem like he was from ADT (our previous home security system). He was

1 year ago

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Albert Pinchem ,

Robert B and Kenny K did an excellent job installing and teaching us our alarm system. We are very happy!

1 year ago

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Ant Peña Grand Prairie, TX

Robert B. and Graham T. Did an amazing jobs explaining every step of the process during the order and installation

1 year ago

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Ladrante Hyder Ennis, TX

Robert B. Robert was VERY PROFESSIONAL and his customer service was stellar!!!! He is a. TRUE asset to your company.

1 year ago

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Alma Lozoya Arlington, TX

Robert B was very professional and explained everything very clearly. He was very nice and knew what he was doing.

1 year ago

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ERIC PALMER Columbus, GA

We had Northstar installed in my 92 year old Mother's home this past year trying to get customer service to help with issues NO help the intercom dose not work we can hear her but she can not hear us this a problem in trying to talk back in forth. NEED ASSISTANCE WITH THIS!

1 year ago

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Donna Garcia Dallas, TX

Robert B Great job!! Very professional and helpful technician. Very happy with our security system install.

1 year ago

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Aimee De Luna Fort Worth, TX

Robert B was very clean and very organized. Any questions I had were answered and he was as professional at all times.

2 years ago

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Jeanette Kyle, TX

Jordon O was very courteous, very knowledgeable and an all around nice guy. He was also very patient.

2 years ago

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T Moore Arlington, TX

Horrible experience started right after the ink on the contract dried. Customer service is terrible, billing department takes 2 days to call back, no supervisors available, it's like they're stuck in the 90's. Biggest mistake I've made regarding a provider for my home.

2 years ago

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Elizabeth Dean Flint, MI

Committed fraud to get me into a 5-year contract, when I insisted I would not go above 3. Changed the contract to 3 on the top page of the carbon pack, but apparently used a shield so the under copies said 5. Also contract said it was signed day 6 of 19th month.

3 years ago

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James Rhodunda

the worst co. in the world. installation was NEVER put in right. and 100 days later they are still trying to charge me. NEVER 2.3 YOUR SCORE MY SORE - 9.9 AND COUNTING THE WRONG WAY. FORGET RHIS ALARM CO. THE WORLDS WORST !!!!!!!!!!!

5 years ago

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Neil Mason Hampstead, NC

Robert B great service today. Thank you all for a great security system.

10 months ago

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Yajaira Arocho Clayton, NC

Robert B and Jay D did a wonderful job instilling my system and showed me how to us it

1 year ago

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marcos lebron Raleigh, NC

Robert B and Jeff D Great service and knowledgeable staff, friendly experience. Thank you so much

1 year ago

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Patricia Lowery Knightdale, NC

Robert B. and Jay D. did s fantastic job with the install of my new security system.

1 year ago

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Kathryn Morbitzer Durham, NC

Robert B. - the technician did get an excellent job! Very thorough and efficient!

1 year ago

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Jessica Mcneal Johnson Fort Worth, TX

Robert B and Spencer R were extremely helpful with the installation of our new alarm system!

1 year ago

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Alice Fay Arlington, TX

Robert B , did a great job. Had some challenges, and overcame them with no problems.

1 year ago

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Andrea Lazo Dallas, TX

Robert B and Aidan S they did a wonderful job and explain everything accordingly

1 year ago

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Mee Mee Fort Worth, TX

Robert B He took his time and was thorough showing me how to work my new system.

1 year ago

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Salvador Velazquez Arlington, TX

Robert B Did an excellent job on time Very professional thank you for your service

1 year ago

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Jennifer Ruiz Fort Worth, TX

Robert B, very professional, and proficient! Informative, and explained everything clearly.

1 year ago