Name: Link Interactive
Rating: 4.4

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Verified Customer

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Dale Bowyer St Albans, WV

I had a really old system that was no longer functional. We changed providers and upgraded to link interactive. I would say that I have been very satisfied with their service.

6 years ago

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Verified Customer

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Marisol Quiles Whitehall, PA

We just bought a new home and wanted to feel secure. We did research and found out about link as being one of the best. Installation was not so hard, everything was pretty good.

6 years ago

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Neal Mehra Bellevue, WA

We just needed a basic security system, I guess so that we can feel more protected. I've been satisfied with Link interactive so far, everything has been simple for me.

6 years ago

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Valentina Webster Seattle, WA

We needed a home security system so we went with link interactive. The alarm system is fantastic. It is really, really easy to use, and the setup was simple.

6 years ago

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Keith Hall Livermore, CA

I am satisfied with Link Interactive. There is not much to say, i'm satisfied with the customer service, I am satisfied with the product, overall it has been great.

6 years ago

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Nicolas Kapecki Grayslake, IL

I just got a security system so that I could feel safer. Our cellular module broke out of nowhere, but they were quick to ship and replace it. We'll find out how the replacement works. The sales team was great to deal with though. The system is just average in my opinion.

6 years ago

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Perry Russell Las Vegas, NV

We got an alarm to protect the new home that we had just purchased. The company is great to deal with, but the system isn't that great. I would say its about average.We had some difficulty in setting up the system; we are not very tech savvy. It was frustrating from the beginning.

6 years ago

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Integral Analytics Chester Springs, PA

I went with link Interactive because they seem to be more economical then most other companies.The company has good customer service, and the system is working just fine. No problems with them whatsoever.

6 years ago

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Jonatan Dunn Grandview, MO

I bought a home and wanted to make sure that it, and my family, were protected. The sales team was great to deal with, I didn't have any problems with them, and the system itself was very easy to use. But I canceled the service.

6 years ago

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Trudy Ferrouillet Gusman

Well personally I am disabled and I am working on installing this alarm. My friend who recommended the system begin assisting me and if still is not complete. I'm disabled, legally blind with a prosthetic arm, now how am I supposed to install system? Anyway, I have one contact that does not work, I have reassigned contacts by number and will call next week. I've been paying monthly monitoring payments for nothing.

3 years ago

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Beverly Phoenix, AZ

Being able to control the system through the app is great. If I need anything, I can just chat with them 24/7. The only problem we had was some difficulty setting it up.

3 years ago

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Michelle Hebron, KY

Link Interactive is an easy company to deal with. The system has been very reliable and was easy to install. I like the smart phone app.

3 years ago

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Elliott Richmond, VA

They are very responsive and easy to get a hold of. It is mobile friendly. I had a couple issues with the sensors but got them back up.

4 years ago

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Jeremiah River Forest, IL

Link Interactive has competitive pricing and quality of service. The service is modern, it's easy to use, and it has low monthly fees.

4 years ago

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Nicole Panama City, FL

Customer service is very helpful. They call to check up on us. The service itself is easy to use and the devices are well made.

4 years ago

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Randy Kingman, KS

The device is small and secure. Customer service was very good at getting everything set up and helping us understand it.

4 years ago

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Ai Yu

You can use the service through your mobile phone which is convenient. I found the customer service people to be very patient and thorough.

4 years ago

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Alexandria

Customer service is attentive to my problems, and are quick to help. The service is very responsive. I like how I can use the mobile app for it.

4 years ago

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Brookli Mount Vernon, MO

The service runs off of a cell phone connection rather than WIFI which is nice. Customer service has always been very responsive.

4 years ago

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Verified Customer

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Cary Inderbitzin Lakeland, FL

We have link interactive for home security. I am very satisfied with all aspects of this company. Everything is great, no complaints at all from me.

6 years ago

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Ganesh Virupakshan Hollywood, FL

I came across link interactive through online reviews. All of our experiences with them have been great, from calling the sales team to installing the system.

6 years ago

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Randall Babish Greeley, CO

I don't like that you have to install the system yourself. And the sales team wasn't very helpful to me. I am also dissatisfied because I have more equipment to install.

6 years ago

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Richard Hinshaw Dunn, NC

We live in a rural area and so this is a great idea for safety. So far i've been happy with the service! Installation wasn't bad, and customer service was helpful.

6 years ago

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Thomas Prieur Winnie, TX

I needed a good security system for my business. Installing the equipment was very easy, and the company was helpful when I had questions.

6 years ago

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Justin Doss St James, MO

We were just looking for a security system, link interactive has been great! I am completely satisfied with them and the equipment.

6 years ago

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Sondra RL Topeka, KS

The installation was better than I expected! I thought it would be more difficult, but it was pretty easy! I am satisfied with the customer service too.

6 years ago

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Richard Solomon Port Chester, NY

I talked to a number of companies and they were the easiest to deal with, and the friendliest. The price is just right. Installation was also very easy, no problem at all.

6 years ago

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Heath Hitchcock Las Vegas, NV

The company is extremely helpful. They don't get frustrated, they're friendly. I would definitely highly recommend them.

6 years ago

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David Helsing Tampa, FL

I just wanted a good security system and link interactive delivered. The service has been excellent, everything is working as it is supposed to.

6 years ago

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Ivan Markley Jim Thorpe, PA

I just want an alarm system for my house to protect my family. The system is very good for the price, and very easy to use. Everything is great!

6 years ago

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Howard Scharett Phelps, NY

I wanted to get a system to protect my property. Their system was very easy to install and easy to use. It was very user friendly.

6 years ago

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Steven Fuhr Shelton, WA

Everything has been good with link interactive. The sale steam was very good, customer service is nice, and my experience with the system is mostly good.

6 years ago

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Dale Seifert Miller Place, NY

Link Interactive has been great. The system works really well, I am very satisfied. Dealing with customer service is always good too.

6 years ago

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Brent Mizel Las Vegas, NV

I am satisfied with the system, the customer support, and my dealing with the company. It is nice to have the system to protect our home from robbers.

6 years ago

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Kevin

Very friendly and helpful. Almost always answer the phone, and if they don't, they call you back promptly.

3 years ago

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J

Installation was horrible. There was nothing that helped me install all my existing sensors package. I had to Google everything. Very hard and frustrating trying to figure it out

3 years ago

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Stephenq Gatlinburg, TN

It is the best value in terms of total cost and monthly monitoring fees. It has never failed so far.

3 years ago

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Anonymous Sugar Land, TX

The device is easy and affordable. They could improve their remote entry. They were helpful with what I needed.

3 years ago

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Anthony Glaviano Leavenworth, KS

They were real professional friendly and easy to talk to and always willing to help you out with your services

4 years ago

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Duane Pascagoula, MS

Customer service will always answer your call, and give you correct positive results. The equipment is high quality.

4 years ago

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Johan Miami, FL

I like how they are able to use my own equipment in their service. I haven't had any problems with contacting them.

4 years ago

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Joseph

The devices are pretty responsive. I had to call back several times to make sure everything was working.

4 years ago

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Shawn McCormick, SC

I picked Link Interactive for home security because of their price. The system is easy to use and I haven't had any issues.

4 years ago

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Ryan White Ronkonkoma, NY

Link Interactive is a great security system. I am very satisfied with everything, and glad that i went with them.

6 years ago

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Reshma Narayan Riverbank, CA

I just wanted home protection. Link has been good so far! The installation was actually pretty simple.

6 years ago

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Renard Washington Waldorf, MD

I have had a terrible experience with the system and the setup. I just which they could have a technician come out and install the equipment. The customer service is very nice though.

6 years ago

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John Tuttle Philadelphia, PA

Simple system, easy to install, easy to use and has been very user friendly on their service side as well. I am very satisfied.

6 years ago

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Robert Flores Kingwood, TX

The alarm system is very simple to use, and purchasing online was too. Everything works as promised.

6 years ago

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Mark Montgomery, AL

unlike other alarm companies Link Interacitve lets you see all the detailed info for each alarm product before you buy. Very difficult to install. After a month of many support calls trying to figure out how to install and some defected products it is working well now.

3 years ago

Reply from Link Interactive

We are sorry to hear that you had issues during the install. We appreciate your feedback and are glad you got your system up and running.

Feb. 12th, 2020

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Diane Isbell Bedford, TX

We purchased this system at a home show from a very high pressure sale. That's our own fault for not doing more research to see that you can get the same home automation for much less money. The system works but we're now locked into paying the monitoring fee for THREE YEARS! There's no way out of their contract unless THEY want out of the contract. Since any home automation system lets you (or anyone else you designate) know immediately when a sensor has been tripped you can call the police yourself if you think it's needed. There's no longer any reason to pay a service for that. If Link Interactive was giving you the equipment for that three years it would be different but they're not. You're paying top dollar for the sensors. The Skybell video doorbell was part of our package and it was awful. Even with wifi extenders right next to the door and dealing with tech support for 2 months we finally were able to talk them into taking it back but we had to fight for it. I can not stress enough for buyers to shop around before making this decision and remember you'll be paying for it for THREE YEARS regardless of how technology changes in that time period.

5 years ago