Link Interactive: Read 132 User Reviews From Real Homeowners

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Verified Customer

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Michaela Whitmore Lake, MI

This system is easy to use and I like its quality. I think they were easy to work with and also knowledgeable. Seven was the first individual I came across; he was very helpful in explaining the nature of the system and how it would work. Ashley C was absolutely outstanding helping program the system and she's she's very talented and I think you're very lucky to have her. Overall the experience has been good thus far. We'll see you know how things progress as we go along but is the system is up and functioning but I would highly recommend it for others you know that's far this message has been absolutely excellent.

5 years ago

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Verified Customer

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Brandon Burkhead Otisco, IN

I went with Link Interactive because I wanted to go with a system that is completely dependable and reliable. The main feature that I like is that when the system's batteries are getting low in lets you know. Its really nice that they let you know about this before hand so that it doesn't die when you are away and you never got a warning. The sales people are not pushy; they are more concerned about selling you what you need not selling what they want you to have. They are very informative about their products. The system is pre-assembled, and easy to install. There is no hard-wiring and you can set it however you want to. I like that it runs off of the cell towers. I accidentally left my front door propped open when I was moving in furniture. The company called me and told me that they noticed that I had left my front door open for an extended period of time. I was so impressed at how attentive they are.

7 years ago

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Verified Customer

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Thomas Garrigan

Helpful overall, haven't needed too much yet which is good. I do have a question about response times. From the time an alert is generated, how quickly is the appropriate party (Fire, EMS, Police) notified and dispatched? If i don't respond to a call or text and neither does the secondary contact (my wife), how long does it take? Also, if we push the "Panic" button on the app, does that prompt a call/text verification or immediately dispatch the authorities?

5 years ago

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Verified Customer

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David Sacramento, CA

The quality of the equipment is good, although we're still in our first 30 days. When assessing the needs of the customer, Link Interactive should make in more clear about the amount of space being protected, so they can make an accurate recommendation the first time around. Although they were excellent in their support for us making the decision to use them, they did not take into consideration the full square footage of my property. As a result, we had to make another purchase, which we were not expecting. Considering that this is a business, that meant I had to go through board of trustees, and supervisors, and things of that nature. It made it more difficult than if I was just a residential purchaser.

5 years ago

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Verified Customer

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Rosie Canizales San Marcos, TX

Everyone that I have talked to has been very courteous. You do have to install the system yourself, but if you don't mind doing that then you can save a lot of money! I also like that you can just get the equipment you need, its not just a box product that includes all kinds of things you don't need. You can also add equipment later on. I really like that.

7 years ago

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Verified Customer

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Kyle Fitzgerald Ogden, UT

I just really wanted a security system for my house to keep me safe. Its been great, everything was really easy to set up and it looks great. They were great, they had all the information I needed and it was really easy to get my system set up. Setup was really easy, it just took a few minutes to set up, everything was pre-programmed like they said it would be, so it was great experience. Everything was really nice, they're probably less pushy and most knowledgeable out of anybody I talked to.

7 years ago

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Verified Customer

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Nathan Fitzgerald Salt Lake City, UT

I just needed a security system to protect my home and my family, that is reliable, but still cheap. Dealing with the company is great, the app is really cool to use. The sales team is very knowledgeable, they know all about their products and they aren't pushy, they provide unbiased information and get you the best prices. If you are looking for a 100% cell signal alarm system then link interactive is the way to go. They have the lowest monthly rate, the have the most features for the cost, home automation, cameras. If you want it, they got it. I am extremely satisfied.

7 years ago

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Verified Customer

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Alok Wichita, KS

Very responsible to all my questions and attentive to my needs. They are always available if I have any problems or need any further instruction on how to do it and how to use it that's what I think's al you will do me. Right now, everything works fine and it seems to be a very good equipment.

5 years ago

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Verified Customer

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Anonymous Freeport, FL

High quality people and good customer support. I compared all of the major brands, but the do it yourself installation mode and pricing was important. Quality and pricing go hand in hand. Every time I've called him in the set up installation and even issues that have come up after, their supporters absolute superb

5 years ago

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Verified Customer

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Braden Staten Island, NY

Link Interactive is an excellent company. They are always available and the pricing is very competitive, I was paying a lot more and had nothing close to what I have now with my previous alarm. It is the most up to date technology. You can always call and somebody is going to pick up.

5 years ago

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Verified Customer

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Secure Now Keystone Heights, FL

As a first time buyer of a home security system, I contacted Sales and Customer Service many times initially. I like the professional attitude of every representative. The area that might improve would be the booklets instructing setup and explaining the required parts.

5 years ago

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Verified Customer

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Sean Malloy Natrona Heights, PA

I love that the monitoring is cellular based, I love that all the sensors are wireless, the 24/7 monitoring is so affordable, everything is awesome with these guys! Even the installation was easy. I did have a little issue with wireless connectivity, but we emailed and it got taken care of quickly.

7 years ago

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Verified Customer

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Denise BH Newburgh, NY

I just switched to from another security provider. I am very satisfied with the quality of the equipment and with my dealings with the company. One thing I need to mention though is that i was not able to install the equipment myself, I had to hire someone to do it for me.

7 years ago

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Verified Customer

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Sudipto Sen Morrisville, NC

Link interactive was professional and helpful, most of the things are easy to do but whenever I need help they were helpful. Overall its been a very good experience. The only issues I had was a temporary false alarm on a door sensor. It went off a couple times. I haven't called them back because I resolved it by myself. But other than that I have had no problems.

7 years ago

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Verified Customer

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Walter Cole Jericho, NY

They were associated with Costco and recommended by Costco, I like that they provided the opportunity to do it yourself. I would say that I am about 95% satisfied with the system. The tech service has been very good, I am completely satisfied.

7 years ago

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Verified Customer

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Alexandra Robinson Albuquerque, NM

I was in need of a security system, and link interactive was very easy to set up. One thing that I would say is that for the price point, they're terrific option because you get the cellular service. If somebody were to cut the power lines or to cut the internet service you're still always going to have that security there.

7 years ago

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Verified Customer

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Alfredo Heredia El Paso, TX

I wanted a security system installed in my home just for the peace of mind that it brings in knowing that we are secure.The customer service is very good, no issues at all. They are very friendly. The sales team was not pushy at all, it was a very positive experience with them. And the system was very easy to set up and very quick to initialize.

7 years ago

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Verified Customer

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Noemi Toka Villa Park, IL

I just moved into a new house and decided that home security would be a good idea. The customer service is wonderful! I just ordered the system and I haven't installed it yet, so I can't really comment on it. But the team is very helpful and knowledgeable and it seems like they are there to help support my needs and not just sell me things.

7 years ago

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Verified Customer

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Adam Schlickting Macon, GA

I went with Link Interactive for both home security and home automation. The system is excellent, the sales team is excellent, their customer service is excellent. Installation was very simple, but when I tested the system there was a minor problem so I got on the phone with tech support and they figured it out pretty quickly.

7 years ago

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Verified Customer

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Stephen Roberts McKinney, TX

So far we have been very satisfied with Link Interactive. They've been nothing but great and everything works perfectly as described. We decided to get a security system to feel safer.Their sales team and customer service is excellent and extremely helpful.The system was very easy to install, very easy to use and we haven't had any issues.

7 years ago

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Verified Customer

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Joan Hollenbach Castle Rock, CO

We recently moved into a new house and we needed a security system. Link interactive seemed to offer the best system for what we were looking for. So far everything has been great with them. It was interesting to have to install the system myself, but once I got the hang of it everything went really smoothly. I have called customer support a few times and they're very helpful and took care of my needs. We haven't had any emergencies or anything like that, but i'd give them a 9.

7 years ago

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Verified Customer

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George Smith Emmet, AR

We we're robbed, so we decided to get an alarm system. There was a huge learning curve with the system, and the installation instructions aren't very clear. They directed us to an installation video and that still didn't answer our questions. Eventually I talked to a representative on the phone and my issues were resolved. Now I am satisfied with the system.One of my sensors broke and the company was very quick to ship us a new one.

7 years ago

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Verified Customer

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Sean Ranel

It's been soso. The sales guy was knowledgeable and personable. I'm impressed with the preconfigured sensors out of the box. Disappointed in the doorbell setup. I have to run wiring and it's pretty involved which is what I specifically asked not to have to do. It's still in the box.The control panel wont do voice only when doors open and close even though it's set for voice. Support hours favor the east coast whereas I'm on the west. By the time I get off work at 6pm my time Link support is closed. I'm close to sending it all back.

5 years ago

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Verified Customer

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Attila Nagy Columbia, MD

It was very easy and straightforward to set up the system. A motion activated recording feature for the outdoor camera would be nice. The power supply of the IQ Panel 2 is unnecessary bulky.

5 years ago

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Verified Customer

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Michael Woods Reisterstown, MD

I used to have another provider, but it was pretty outdated and the price was pretty high. I picked up link interactive and the price is much better than the other service that I had. The installation was very easy, and all of my dealings with the company have been very good. I am pleased overall.

7 years ago

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Verified Customer

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Danielle Posillico Pompano Beach, FL

I wanted to increase the security in our home, so we got an alarm system. I would say that I am about 90% satisfied with their service. Installation wasn't seamless, but it was alright. And my dealings with the company have been very good!

7 years ago

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Verified Customer

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Bernard Gorospe Woodland Hills, CA

We just moved to a new location and we were used to having the security of a gated community with a central security team, and now we don't have that. So we are cautious and bought a home security system.Everyone I have talked to with the company has been very friendly. I am not a technical person, but installation was manageable for me.

7 years ago

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Verified Customer

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Stephanie Simigian Livonia, MI

We decided that we want a security system and decided that Link Interactive is the best choice for us. The company is easy to deal with, and installation was simple. I am very satisfied.

7 years ago

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Verified Customer

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Anreas Raab Lafayette Hill, PA

I had a home security system, but it was expensive! So I looked for something where price and value were just right, thats how I found link interactive. The system is very easy to install, and customer service was excellent! Very knowledgeable. When I have questions they always walk me through them.

7 years ago

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Verified Customer

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John Jaensch Winchester, CA

I came across link interactive while doing research online. The salesman was excellent to deal with, the equipment installation was very good. What really set them apart was customer service.

7 years ago

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Verified Customer

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Heidi VW Westminster, CO

Our neighbors were broken into, so I decided to get a home security system. Some of the things were harder to install than I thought but the costumer service were awesome. I recommend them.

7 years ago

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Verified Customer

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HH Renton, WA

I went with Link because I just bought a home and wanted to protect it/my family. The service was quick, the sales team was easy to work with, the equipment is excellent and easy to install. I highly recommend them!

7 years ago

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Verified Customer

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Rahul Bandaru Stilwell, KS

We actually bought a new home and we thought we need some security. I did a lot of research online, and Link is as good as it gets. I haven't had a lot of communication with them but I think so far from my experience has been really good.The system is pretty easy to use. So far, everything has been really good.

7 years ago

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Verified Customer

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Dale Seifert Newburgh, IN

Having a home security company is important to me. I have been very satisfied with the product so far! The equipment and setup were great, customer service and sales team were also great. ITs been a 10-out-of-10 experience.

7 years ago

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Verified Customer

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Preston Nielsen Ephraim, UT

We have been with Link for a while now. Everything is great, there are no complaints. I'd give them a 10 out of 10 on everything, from their customer service to their system quality.

7 years ago

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Verified Customer

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Gunner Scott Seattle, WA

I wanted a system that was not reliant on the internet for security. The system wasn't very easy to install though. When I have dealt with customer service it has been great.

7 years ago

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Verified Customer

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Linda Sobel Dallas, TX

I did a lot of research and went with them because they had the best reviews. The sales team was very informative, which is great for first time users. The system has been great, no problems at all. I would highly recommend them.

7 years ago

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Verified Customer

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Margarita Rosado Colorado Springs, CO

I used to have ADT, but it got so expensive so I switched to Link Interactive. I don't have much experience with using the alarm yet, but the customer service and sales team were very good.

7 years ago

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Verified Customer

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Hector Vega Lehigh Acres, FL

I upgraded to Link Interactive so that I could have more of the features that I wanted. The system is very easy to use and so far the company has been great to work with. Everything has been working really well.

7 years ago

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Verified Customer

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Nancy Macdonald Provo, UT

Although we just got the system to reduce our insurance bill, we are actually satisfied with the system. Their sales team and customer support were great, and the system is satisfactory.

7 years ago

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Verified Customer

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Danielle Holder Double Springs, AL

Link Interactive is a great company to deal with overall. They really care about their customers. We are extremely satisfied with the system because it is really easy to use and provides safety for my family.

7 years ago

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Verified Customer

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Kenneth Scharf Valley Stream, NY

The quality of this companies components is excellent. Everything came preprogrammed and it was very simple to install. Their support team are very kind and always have the answers to my questions.

7 years ago

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Maria Bayside, NY

I was in search of a home security system and was overwhelmed when I saw just how many there were out there! As soon as I spoke with the rep on the phone about the Link system- I know I found the right one and the search was complete! The rep was very knowledgeable about his system- the features and the benefits and how it topped the competition. He was courteous and not pushy at all, but was very confident in the link system. Pricing was amazing for the system that I was purchasing and the the top of the line equipment exceeded my expectations upon delivery- which was also quite fast! Setting the system up was easy and the customer service rep who helped me (over the phone) was very polite, knowledgeable as well, and made sure I felt comfortable with the system before she would hang up- she walked me through all the checks! I love the system but I love the security of Working with a family business where you feel like a person and not just a sale! They addressed every billing question and made sure the plan worked best for me and explained the warranty- I know I made the right decision for me and my family!

5 years ago

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Verified Customer

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Nancy Satterfield Madison, AL

Set up was not as easy as they claimed. Many items required a call to the help desk/customer service whereas they sold me a product that supposedly I could do on my own. I wish I had bought a system where someone just came out, helped me determine my needs and installed and then it was done. I don't think I have saved any money with Link.

5 years ago

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Verified Customer

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Chad Fort Lauderdale, FL

Customer service has a pretty good follow up. The price is good too. The best thing about Link Interactive is the ability for it to be expanded by me and not a subcontractor.

5 years ago

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Verified Customer

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James Cedar Bluff, AL

I can access the service at any time and any place. The garage door lift was not compatible with my trucks and cars. The would always answer my phone calls and help me out.

5 years ago

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Verified Customer

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Anonymous San Antonio, TX

Any time I had a question, I was able to get a quick answer from their customer support. I like the ease of use and integrated smart home. There's times that the doorbell will drop out or the camera.

5 years ago

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Verified Customer

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Vicki Burton Brandon, MS

I'll be honest, the system was a little bit difficult to install, but their support team was helpful. Customer service has been wonderfully helpful. I am pleased with the home security and home automation.

7 years ago

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Verified Customer

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Myron Green New Orleans, LA

We have link interactive for home security and I am very satisfied with it. It is easy to use, easy to install, customer service is helpful and attentive, everything works as it is supposed to... I am happy.

7 years ago

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Verified Customer

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Harley Hunt Gresham, OR

The installation was very self-explanatory and easy. The home security system meets our needs and we are totally satisfied! There isn't much more to say.

7 years ago

Link Interactive Reviews

Summary of Reviews