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Guardian Protection

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4,706 User Reviews

8.5

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Virginia

There was motion in my home and hike I was away. I was called by a representative and told about this and asked whether I wanted the police to be called. It turns out, it was my cat moving about, but I was impressed that I was called in such a timely manner. I recommend this company to anyone looking for a reliable security company.

2 years ago

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Reply from Guardian Protection

Hi Virginia, Thank you for sharing great customer feedback! It's great to hear the quick response times on alarms is providing you the peace of mind you deserve while away.

Jan. 17th, 2020

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Sean Campbell

Motion Sensor installed was not working appropriately, technician came out multiple times and would not replace the specific non-working system after the second time. Ended up having to settle instead for a glass break alarm which was not what we wanted. Ended up spending our first 30 days with no away alarm, no acknowledgment for the defective system. Customer service was really nice through the process but don't feel that our resolution was fair to us, especially being new guardian customers and having a clear issue with what was installed and being told that instead of replacing the broken system we kind of have to either deal with it or put in something that we didn't want originally. I think taking a look into the motion sensing technology would help guardian. Their customer service however was very nice.

2 years ago

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Reply from Guardian Protection

Hi Sean, Thank you for providing helpful feedback on your customer experience as it will help us improve. If you have time, please private message us your address of service so we can look into this specific issue. Thank you!

Jan. 14th, 2020

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Dee Layne-Vencl

Excellent service, the sales representative who planned the guardian services in our home was great, very knowledgeable about local security needs and Internet/technology updates. The representative that taught my family how to use the Guardian panel was well-versed, skilled, and very nice.

2 years ago

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Reply from Guardian Protection

Hello Dee, Thank you for taking the time to share a wonderfuly detailed review of your security experience. It's great to hear both the sales rep and installer were helpful and we look forward to protecting your world.

Jan. 14th, 2020

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Michael Bulverde, TX

The sense of security I have especially when I am not at home but my family is, is the best thing about having Guardian Protection. It's just easy to use and super clear. The guy that came out was extremely knowledgeable and helpful. They went over in detail everything that was going on and showed us everything.

2 years ago

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Reply from Guardian Protection

Hi Michael, Thank you for reviewing the peace of mind a professionally installed and monitored security alarm can bring! Guardian Protection is dedicated to helping to protect your world every day.

Dec. 30th, 2019

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Joy

The fellow that was here was wonderful but I haven't had any contact since other than to speak to them. The only thing I've used so far is the security at the door and I would here the signal when the door was open and so forth.

2 years ago

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Reply from Guardian Protection

Hi Joy, Thank you for choosing Guardian Protection! We are proud to help protect what matters most to you every day and please reach out if you ever have questions; we are happy to help!

Dec. 26th, 2019

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James Upper Marlboro, MD

They're really nice and their customer service is great. Anytime I have a problem, it's just easy to call. Anytime our alarm system goes off, there is an immediate call, no more than thirty seconds to a minute after. The system works in action. I've never had any fails with this security system.

2 years ago

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Reply from Guardian Protection

Hi James, Thank you for sharing a wonderful customer testimonial! Guardian Protection is proud to help protect your world every day with professional security installation and monitoring.

Dec. 26th, 2019

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Marvin Jr Greenville, SC

I get good service every time I call and ask them. Call customer service. They are veyr nice and will help you. Guardian is a very good company and if you have a problem, they will take care of it. I like the cameras and I can look it up on my phone. When you ring the front door bell, I don't see the pictures just jump up.

2 years ago

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Reply from Guardian Protection

Hi Marvin, Thank you for taking the time to share your customer experience, we are always happy to answer any questions you may have!

Dec. 26th, 2019

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Vanessa San Antonio, TX

Any questions I had or anything, they were able to provide me with whatever information I needed. The system is good quality. I really love the alarm system and the camera. I like being able ot control my thermostat from my phone.

2 years ago

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Reply from Guardian Protection

Hi Vanessa, Thank you for providing great customer feedback! It's wonderful to hear the smart security features like the thermostat are bringing you convenience.

Dec. 26th, 2019

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Vijay Downingtown, PA

They are responsible. Available 24/7. They give you solutions, not everybody is able. Outstanding service. The security sytem is outstanding. I can see who's coming in and out the door across the country, miles away. Guardian's service is outstanding and they should continue to keep expanding their service.

2 years ago

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Reply from Guardian Protection

Hi Vijay, Thank you for taking the time to review the benefits of 24/7 professional home security monitoring! We appreciate your feedback and continued business very much.

Dec. 26th, 2019

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Bill Avon, OH

So far, any kind of question or problem, they've been available and gotten evreything resolved and taken care of in a timely manner. We've had a couple sensors go bad in a short period of time. It makes me feel secure and safe at night.

2 years ago

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Reply from Guardian Protection

Hi Bill, I'm glad to hear the professionally installed and monitored security is bringing you the peace of mind you deserve. Guardian Protection thanks you for your feedback and business!

Dec. 27th, 2019

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Will Greenwood, IN

They've been very helpful we have the police out here on a fire department out here on accident they were understanding so it was good. The app is great - easy to turn the system on. I don't care of the keypad because it continuously flashes with different things on.

2 years ago

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Reply from Guardian Protection

Hi Will, Thank you for taking the time to share great customer feedback. I'm glad to hear you are taking advantage of the smartphone app for convenience and that the quick response times on alarms is providing you with peace of mind.

Dec. 23rd, 2019

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Marilyn Yorktown, IN

The price is good and I've been very satisfied with their call back and their service. Sometimes those door pieces come off and it's hard for me to get to the motion detectors back on. Also, I wonder was the price went up and nobody notified me.

2 years ago

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Reply from Guardian Protection

Hi Marilyn, Thank you for being a 5-star customer! Our customer care is here extended hours every day to help with any questions you may have.

Dec. 23rd, 2019

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Anonymous New Bethlehem, PA

Every time we call with any kind of problem or anything, they always take care of it. We are satisfied with them and we feel secure knowing that the police would be here if we had a problem. The only complaint we have is when the price increases but I guess it goes along with the economy. Everything else is good.

2 years ago

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Lee Porter Lewes, DE

I have not used my alarm at all since I moved in 5 years ago. I have had alerts several times for fire and carbon monoxide, and when I called they said that they were not connected to my alarm and it must be the smoke detectors. I did have them replaced several times and all are working now. Was not aware that if there is a fire it does you are not alerted.

2 years ago

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Reply from Guardian Protection

Hi Lee, Thank you for providing feedback on your customer experience! Guardian would be happy to talk with you about an upgrade experience any time if we can help you get better use out of your system!

Nov. 15th, 2019

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Charles

Guardian came as a service with our new build house and I've been a long time customer. It is easy to use and it works. Customer service is local and they regularly check up on us to make sure that we do our regular tests and they are responsive whenever there are issues.

2 years ago

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Reply from Guardian Protection

Hi Charles, Thank you for being a part of the Guardian Protection family! It's great to hear you have been a long time customer and we thank you for continuing your services at your new home.

Nov. 11th, 2019

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Margerite

The best thing is when we had a fire here, before we could even smell the smoke, the smoke detector went off and the fire department was here within a matter of seconds. It had never broken down which is good compared to the other equipment we have around here.

2 years ago

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Reply from Guardian Protection

Hi Margerite, Thank you for sharing a wonderful customer testimonial! I'm glad to hear Guardian helped save the day and we thank you for your business.

Nov. 11th, 2019

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Sandy

I recently had to replace my system battery and was pleasantly walked through the process, over the phone, by a representative. They are always helpful when I call for info or have a question. My experience has always been very positive.

2 years ago

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Reply from Guardian Protection

Hi Sandy, Thank you for sharing a 5 star customer experience! I'm glad to hear the customer support staff was helpful when needed, that is always the goal! Thank you for your continued business.

Oct. 29th, 2019

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Kenya King

I am very pleased with the service. It has been wonderful, i know my family is protected! I am not giving a full 10 because my bill still is not correct. I was billed for the full installation price instead of monthly. I've called 3 times about This!

2 years ago

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Reply from Guardian Protection

Hi Kenya, Thank you so much for sharing a great customer experience! If you have any questions on the billing please message us back here. We appreciate your continued business!

Oct. 29th, 2019

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John mccloud

For 20 years it has been a 5service was good and most of the technicians were knowledgeable and completed the job satisfactorily.During my 20 years of handling this account I have had many positive encounters with your workers!

2 years ago

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Reply from Guardian Protection

Hi John, Thank you for being a 20+ year customer! We appreciate your feedback and loyalty very much, have a safe day with Guardian Protection!

Oct. 29th, 2019

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star star star star star

Jackie Fredericksburg, VA

They are trustworthy. Customer service has been really responsive and helpful. I like the quality of the system. They have some great features. The best thing is being able to operate the system when you're not at home or out of town. The monthly service fee is reasonable. I definitely would recommend them.

2 years ago

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Reply from Guardian Protection

Hi Jackie, Thank you for sharing a great 5 star customer review! It's wonderful to hear you are taking advantage of the interactive services to control your security system on the go. Have a safe day with Guardian Protection!

Oct. 17th, 2019

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star star star star star

Carl Irwin, PA

Having Guardian Protection gives me peace of mind. I have had it for thirteen years and I've only had 2 issues and any time there is an issue, they take care of it right away. I wish they would stop raising the prices every couple of years, it only goes up slightly but in the last 13 years, it is up 50%.

2 years ago

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Reply from Guardian Protection

Hi Carl, Thank you for taking the time to share 5 star customer feedback! Also thank you for providing feedback on the billing as we are always looking to improve. Guardian continues to strive to provide you the best professional services at a reasonable price.

Oct. 16th, 2019

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Sabrina Greenville, SC

Any issues that I've ever had, they come right out and fix anything. There's been no issues at all. They had everything already installed. It was an easy transition. The interface is easy. I have that thing on my app that I can just check everything going on in my house when I'm not there.

2 years ago

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Reply from Guardian Protection

Hi Sabrina, Thank you for being a part of the Guardian Protection family! It's great to hear you are finding the security system user-friendly and you are enjoying the smart phone app. Have a safe day!

Sep. 24th, 2019

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Barbara Barthel

Guardian has been excellent with service, answering questions,the original set-up, and more! I was especially pleased with the service of medical alert and fire when my ailing mother was alive. The system was simple for her to get help.

2 years ago

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Reply from Guardian Protection

Hi Barbara, Thank you for taking the time to leave 5 star customer feedback. I'm glad to hear the medical notification has brought your family peace of mind. Please let us know if we can ever be of further assistance.

Sep. 16th, 2019

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Brandon Subach

Great company that is responsive to issues but can improve on their contact options when trying to negotaite a new deal. Also when presented with compartive pricing for cameras and such they do not budge and force a user to look into doing this stuff on their own.

2 years ago

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Reply from Guardian Protection

Hi Brandon, Thank you for being a part of the Guardian family! We appreciate the honest feedback and if we can help review anything further for you please email .

Sep. 16th, 2019

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William Schertz, TX

The price is very competitive, I don't think you can beat Guardian. I've had to call customer support a lot and they've been courteous and polite and able to answer my questions in a rapid and professional manner. I have had any problems with the equipment but when I need a test, they assist me to make sure the equipment is working properly.

2 years ago

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Reply from Guardian Protection

Hi William, Thank you for being a 5 star customer! It's great to hear you are finding the value in professionally installed and monitored security. Guardian Protection is proud to protect your world.

Sep. 11th, 2019

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Donald Waldorf, MD

I am pleased with everything that I have right now. I am pleased with the equipment I have and the service that is provided to me. Any time anything happens, they will call me and any time I need anything they respond immediately. My house is secure and I am satisfied.

2 years ago

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Reply from Guardian Protection

Hi Donald, Thank you for being a 5 star customer! it's great to hear the quick response times on alarms is providing you the additional peace of mind and security you deserve. Thank you for your business!

Sep. 11th, 2019

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Donetta Zimmerman Cincinnati, OH

I LOVE Guardian Protection. I have been Guardian customer for years and would NOT think of living without the service. Guardian is there when I can not be home. They are dependable. I wouldn't even think about going anywhere else for my coverage. They are working for me 24/7. Thanks Guardian.

2 years ago

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Reply from Guardian Protection

Hi Donetta, Thank you for sharing an enthusiastic customer review! You have really highlighted all of the key aspects of having a professionally monitored security system. The peace of mind while away (and home) is always worth it!

Sep. 9th, 2019

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5 Derry, PA

The price is right. They gave me the quote that I needed. I've had it for maybe ten years. It gives you security when you go away. Only feedback I have is they should make an alarm for people hard of hearing at high frequencies and make it at low frequency.

2 years ago

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Reply from Guardian Protection

Hi David, Thank you for sharing a helpful review of your customer experience. Also thank you for being a long time customer; it's wonderful to hear the professionally monitored security services is bringing you additional peace of mind while away from home.

Aug. 12th, 2019

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5 Cadiz, OH

We went with guardian protection because somebody referred them to us. Every time I've called their customer support they have helped us out with whatever problem we've had. The smoke alarms can call if our house catches on fire because we have a dog.

2 years ago

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Reply from Guardian Protection

Hi Jim, Thank you for being a 5 star customer! The 24/7 monitored smoke protection is a great feature because we will call whether the security system is armed or not if there is a fire. Have a safe day with Guardian Protection!

Aug. 12th, 2019

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Anonymous Herndon, VA

We had an attempted break in so my friend recommended Guardian. It is slightly pricey and you have to sign a long term contract but I am happy with the service. It is a solid system. The few times I've used customer service, they've been very good. They are very good about sending people.

2 years ago

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star star star star star

William

The only thing we have a problem with is the set up on the computer goes haywire once in awhile. Also I wish I could get a little more for my money. Every time we have a problem, we call customer service an they fix it. It works okay and my wife has it on her smart phone so we know exactly what happens in the house.

2 years ago

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Reply from Guardian Protection

Hi William, Thank you for sharing an informative review of your Guardian Protection experience. I'm glad to hear your family is taking advantage of the interactive services on the web/smart phone. We are always working to improve our products!

Aug. 9th, 2019

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star star star star star

Mary Richmond, CA

It's great, I love it and have no issues. They have the features I like. It has an emergency call and it was great for my handicap sister. The alarm system was perfect but once it was not absolutely great and I couldn't talk to the people like I wanted to, but if the alarm goes off, they contact me immediately.

2 years ago

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Reply from Guardian Protection

Hi Mary, Thank you for providing helpful feedback on your customer experience. It's wonderful to hear the emergency panic has brought your family the additional peace of mind you deserve.

Jul. 16th, 2019

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Faye Springfield, IL

This past month I made a call and wanted to have everything checked out and a very nice young man came and checked everything and they said everything was working properly. One little thing came loose from my door that goes out to the patio and I put it back myself.

2 years ago

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Reply from Guardian Protection

Hi Faye, Thank you for taking the time to share your customer experience! Guardian Protection is proud to offer user-friendly smart home security solutions. We look forward to providing you the additional peace of mind you deserve.

Jul. 16th, 2019

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Anonymous Blairsville, PA

They were always really helpful when you call. They're courteous and bend over backwards to help you. They address your concerns right away. Everything works exactly right and they are very quick to call when you do have an alarm.

2 years ago

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Reply from Guardian Protection

Hello, Thank you for reviewing your customer experience! Guardian Protection is proud to offer top of the line customer service and we appreciate your continued business.

Jul. 16th, 2019

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Letitia Brawley, CA

The sales rep was polite, courteous and honest and not pushy. Guardian Protection has always been there and I haven't had any problems with them and when I do they're there to resolve it. The system works perfectly fine for us.

2 years ago

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Reply from Guardian Protection

Hi Letitia, Thank you for sharing an informative review of your sales process. it's great to hear you are enjoying the services!

Jul. 16th, 2019

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G Prado

The customer service is excellent the representatives on the phone we''re good and polite. The motion sensor is very difficult to open and change batteries for the consumer for me and I noticed on YouTube other people also were having difficulty trying to get the three points to open up at the same time to change the batteries so I would suggest trying to get a different type of sensor motion sensor with an easier way for the consumer to change the battery.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for providing helpful feedback on your customer experience! We are always looking to offer the latest in smart home security features which are also user-friendly. We appreciate your feedback and business very much.

Jun. 12th, 2019

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star star star star star

Diane Washington, DC

Whenever I've called, I've always gotten what I needed. I had malfunctions with the equipment and Guardian Protection quickly changed it and repaired it. The service has been very good. They actually walked me through it and they didn't need to come out so I like that.

3 years ago

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Reply from Guardian Protection

Hi Diane, Thank you so much for taking the time to review your customer experience! Guardian Protection's goal is delight each customer on every interaction. Have a safe day!

Jun. 5th, 2019

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star star star star star

Joyce Lakeland, FL

Anytime I call, they are very quick to follow through on whatever I ask them about. I don't ever have a false alarm or anything that I needed to use it for. The best thing is that I can contact anybody whenever I want. There's always somebody available to help me out.

3 years ago

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Reply from Guardian Protection

Hi Joyce, Thank you for sharing your customer experience. Guardian Protection is proud to offer 100% U.S. based customer service for extended hours to help our clients. Have a safe day and thank you for your business.

Jun. 5th, 2019

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Of Suitland, MD

They take care of those things when something is wrong. They make sure that they are there to help you and understand what is going on. Guardian is a good company and they take care of the customer. It's accurate and they are trustworthy.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for being a 5 star customer! It's wonderful to hear you are finding the customer service and security monitoring helpful when you need us.

Jun. 5th, 2019

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Mary Hampton, VA

They're extremely respondent whenever an alarm goes off. They call us immediately so we've been very happy with it. The panic button is so easy to hit and it goes off. We've had that happen a couple of times where it accidentally went off. I wish it weren't quite so sensitive.

3 years ago

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Arthur Millington, TN

Every time I've talked to them, they're very helpful. They're just a great bunch of people. It's good equipment. It's easy to install and it works good. I think it's equipment has been as good or better than another service was.

3 years ago

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Reply from Guardian Protection

Hi Arthur, Thank you for choosing Guardian Protection for your security needs! It's great to hear you are finding the customer service helpful when you need us and we are proud to protect your world every day.

Jun. 5th, 2019

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Morris San Antonio, TX

The only issues that I've had, I call and they try their best to resolve it immediately. My wifi isn't strong enough and the system doesn't respond for quite some time. I like that each person has their own passcode so we don't have to try and memorize a number. Each person has one.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for sharing helpful feedback on your customer experience! Guardian Protection is proud to help protect your world every day.

Jun. 5th, 2019

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Anonymous Pittsburgh, PA

Sometimes it went off when I was inside and I don't know why. It was very infrequent. I want to know a little bit more about Guardian and what it has to offer. My current contract is up and I spoke to a gentleman and he assured me that he will not renew it until I tell him what I want for it and I'm happy with it.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for taking the time to share your customer experience! We are happy to discuss any upgrades when the time is right; just give us a call at 1-800-PROTECT!

Jun. 5th, 2019

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star star star star star

Clair

Any questions I have or anything about my system , I call and they answer my questions and understand what my problem is. They explain everything to me. I don't have anymore break-ins. It's because of their perfect system that I've had for years. I'm very satisfied with it.

3 years ago

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Reply from Guardian Protection

Hi Clair, Thank you for sharing a 5 star customer experience! Guardian Protection is proud to help protect your world every day and we thank you for your continued business.

Jun. 5th, 2019

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Kathleen A Dawson

We have been with Guardian Protection for almost 24 years. We have never had a problem with them. Whenever we've accidentally set off the alarm, they call immediately to make sure everything is ok. I appreciate everything about this company.

3 years ago

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Reply from Guardian Protection

Hi Kathleen, Wow, thank you for being such a long time customer! It's wonderful to hear from customers like you and we appreciate your continued business.

May. 29th, 2019

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star star star star star

W. Adamson

They have bee n quick to respond to a service call. They respond very fast to any alarms. The service people seem to be well trained in servicing the equipment. Have had no problems with billing. The alarm system satisfies our need.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for sharing a wondeful customer testimonial! Guardian Protection is honored to be your home security provider of choice and provide you with additional peace of mind.

May. 7th, 2019

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star star star star star

Lori Wellington, OH

I had it in my previous home and I have never had any issues with it, it has always worked properly. I would say it is affordable and I have recommended it to several friends. The people are very accommodating and willing to explain anything you ask them. They have always been very cordial.

3 years ago

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Reply from Guardian Protection

Hi Lori, Thank you for being a part of the Guardian Protection family! It's wonderful to hear you have enjoyed the services and we thank you for the recommendations. Have a safe day in Wellington, OH with Guardian.

May. 2nd, 2019

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star star star star star

Steve Hamilton, OH

There was some issues getting the whole house vacuum connected but otherwise the system has been great. Everything functions as it should and they have been quick responding the few times it has been activated. It makes us feel comfortable.

3 years ago

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Reply from Guardian Protection

Hi Steve, Thank you for reviewing your customer experience. If you are still experiencing any issues please message here or email . We appreciate your feedback and business!

May. 10th, 2019

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star star star star star

Eugene Cambridge Springs, PA

We had another company and they were totally incompetent and I am totally useless in terms of fixing things so I went to guardian. Customer service is very prompt and always available and I've never had a problem contacting them. I feel confident that my house is being monitored enough.

3 years ago

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Reply from Guardian Protection

Hi Eugene, Thank you for switching to Guardian Protection! We appreciate your feedback and we take your safety and security seriously; it's our job!

May. 10th, 2019

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star star star star star

Virginia Pittsburgh, PA

There are no false alarms. It gives me the feeling of safety. Every time I need them or have a problem, they're there on the phone or at my house. I am extremely pleased with the last couple of years because I have them and I would definitely recommend them.

3 years ago

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Reply from Guardian Protection

Hi Virginia, Thank you for reviewing your home security experience with Guardian Protection! It's great to hear you are enjoying the peace of mind professional security monitoring can bring. Have a safe day in Pittsburgh, PA with Guardian.

May. 2nd, 2019