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Guardian Protection

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4,706 User Reviews

8.5

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Anonymous

It tells me everything like when the front doors open and close it tells me on my phone. I can set the alarm or arm/disarm the alarm from any location just on my phone. Just great customer service. I had a problem with the guy that initially set it up, he did something a bit screwed up, but they came out the next day,.

2 years ago

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Reply from Guardian Protection

Hello, Thanks so much for being a 5-star customer! It's great to hear the smart home security features like the phone app are bringing you everyday convenience.

May. 19th, 2020

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John

They've helped me throughout the beginning of this and it's a nice system. We're not totally hooked up because we had a problem with the front door lock but the guy had informed us of that and we're waiting to have the front door corrected.

2 years ago

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Reply from Guardian Protection

Hi John, Thank you for being a 5-star customer and working through the kinks with us! Please let us know if you still need additional assistance.

May. 19th, 2020

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Daira Arriola

So far my experience has been positive. The installation was simple and the gentleman was super nice and communicated with me as he was performing the task and gave instructions at the end. Any time I have reached out to the company the agents are professionals.

2 years ago

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Reply from Guardian Protection

Hi Daira, Thank you for being a 5-star customer! Guardian Protection is happy to hear the technicians and support staff have been helpful to you.

May. 19th, 2020

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Matthew Welmers West Chicago, IL

Our experience with Guardian has been great. I like their services and appreciate how supportive they've been in the set-up, installation and familiarization process. I appreciate that they haven't tried to up-sell me anything so far and have been responsive when we've reached out.

2 years ago

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Reply from Guardian Protection

Hi Matthew, Thank you for taking the time to share a great 5-star review for Guardian Protection. We are glad to hear the responsiveness has given you the additional peace of mind you deserve.

May. 11th, 2020

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Robert Cameron, NC

They have monitored everything that has come up to the door so far and even what's in the distance. I am able to monitor it on my cellphone devide and while I'm at home. Customer support answered all the questions I asked and they did a good job.

2 years ago

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Reply from Guardian Protection

Hi Robert, Thank you for being a 5-star customer! It's great to hear you are enjoying the smart home security system and that customer care has been helpful when needed.

May. 8th, 2020

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Marcos Odessa, FL

It's very easy to use and they'll notify you. It's a very simple system, not complicated, friendly to use. The salesman was pretty knowledgeable and very informative as to how the system works and what you can add on later and stuff like that.

2 years ago

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Reply from Guardian Protection

Hi Marcos, Thank you for choosing Guardian Protection and taking the time to review your sales and installation experience! We are glad to hear you are finding the security system user-friendly.

May. 8th, 2020

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Theresa Wesley Chapel, FL

I like the fact that it tells you what windows are open and what time somebody delivers a package. Yesterday I was cooking some steak and I guess it got a little smoky and right away they called me to make sure I was okay. As far as your charges of repairs, it's a little too high and took me by surprise.

2 years ago

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Reply from Guardian Protection

Hi Theresa, Thank you for taking the time to share constructive feedback. It's great to hear the quick response times on alarms are providing you additional peace of mind.

May. 8th, 2020

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Benjamin Charlotte, NC

The equipment has been working with no problem. Recently we had tornado alerts here and the alarm went off and the panel told me it was a tornado alert, which was great. They were receptive to my questions and got the answers back to me in a timely fashion.

2 years ago

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Reply from Guardian Protection

Hi Benjamin, Thanks so much for reviewing your customer experience; it's great to hear the weather warnings have provided you peace of mind.

May. 8th, 2020

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Jasper Chicago, IL

It's easy to get in contact with them, with a live agent, and they keep me up on everything. The equipment was brand new and everything is working perfect. It took me a few days to adjust to it but now I have the hang of it so it's easy.

2 years ago

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Reply from Guardian Protection

Hi Jasper, Thank you for taking the time to leave 5-star feedback on your customer experience! Guardian Protection is proud to offer the latest in smart security solutions for our valued customers.

May. 8th, 2020

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Steven Milton, DE

Just a feeling of security, knowing that it's monitored. I'm happy with all the features of the system. Every time I've called they've done everything above and beyond their control to get my problem fixed, even the call back on a Sunday.

2 years ago

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Reply from Guardian Protection

Hi Steven, Thanks so much for being a part of the Guardian Protection family; it's wonderful to hear the customer care staff has been attentive and helpful when needed.

May. 6th, 2020

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Mary Venice, FL

The equipment works very well. The only thing I would suggest is when you come back in and open up your door it doesn't allow you. If you mess up with your code, you can't really type it in a second time until it starts to sound the alarm.

2 years ago

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Reply from Guardian Protection

Hi Mary, Thank you for taking the time to share helpful customer feedback; know that we will be here 24/7 to respond to your alarms!

May. 6th, 2020

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Detrick Riverview, FL

Customer service was amazing. The first time we talked I was upset and the lady calmed me down and they were just nice and were able to get somebody out the next day. They were friendly and nice. The equipment is easy to use, anybody can use it.

2 years ago

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Reply from Guardian Protection

Hi Detrick, Thank you for reviewing your customer experience! Guardian Protection is proud to help protect what matters most to you every day.

May. 5th, 2020

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Michael Fort Worth, TX

Their customer service is excellent, plus they have the best equipment. It's really up to date. I like the keypad, the keypad is excellent. Overall, the best company out there. I would encourage everybody to use Guardian Protection.

2 years ago

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Reply from Guardian Protection

Hi Michael, Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the system and taking advantage of the smart security features.

May. 5th, 2020

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Anonymous Cibolo, TX

Everything works like it's supposed to. They explain it really well and we haven't had any issues with it. Everything is integrated and I don't have to be in the house to check the system. Customer service is really responsive.

2 years ago

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Reply from Guardian Protection

Hi, Thank you for being a 5-star customer of Guardian Protection! It's great to hear the customer care staff has been helpful when needed; we will be here to help!

May. 5th, 2020

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Pete Kyle, TX

The equipment works. We called and requested our contract with information. They didn't sent the technician out with all the equipment that we asked for and they got the whole contract messed up so I had to pay for the door lock they installed and I wasn't supposed to.

2 years ago

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Anthony Magnolia, DE

So far equipment works fine and is easy to use. I love the ease of accessibility having it on a mobile app, I can control it from my phone. I have had issues with the doorbell but I'm still waiting to receive a phone call about getting that resolved.

2 years ago

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Mary Whichard

I really like my system. It has really given me peace when I leave my home. They system is very responsive and I love the alerts when a door is open when the alarm is off. So far I cannot think of anything I would want to change.

2 years ago

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Reply from Guardian Protection

Hi Mary, Thank you for choosing Guardian Protection for your security needs; it's excellent that the quick response time is providing you with the additional peace of mind you deserve!

Apr. 13th, 2020

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SAFE

Good experience all the time-from cust service rep's, home installation tech's (their the best). Guardian gives you protection without leaving your pockets empty to protect your home! Have had Guardian on one home over 10yrs. Last year installed on another home. I DO NOT appreciate that because I haven't went paperless billing on the newer home, I am being charged a fee. Everyone doesn't have a computer-LIKE ME! That should be a choice! Not, if you don't choose door number 1 you will be penalized!

2 years ago

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Reply from Guardian Protection

Hi there, Thanks so much for being a long time customer of Guardian Protection, we appreciate your feedback on the billing process as we work to make the experience as seamless as possible for our valued customers.

Apr. 13th, 2020

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Anonymous Bay Village, OH

They are always available when I call. There's a technical issue they may speak to a live person right away and everything has been handled. The equipment seems of high quality and is performing well after having it in place for a few years.

2 years ago

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Reply from Guardian Protection

Hi, Thank you for trusting in Guardian Protection over the years for your security needs! Rest assured our monitoring station will be here 24 hours a day helping to protect your world.

Apr. 8th, 2020

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Jeffrey Narberth, PA

I think the representative came off well. A motion detector for one more out of the house the basically fell off the wall so I have a part of my house, a significant part not covered by a motion detector and I'm not in some ways I'm not blaming them I have to call them and tell them which I haven't done yet it's only been a few days but I it does concern me that the equipment is less than what five to six weeks old and a major area coverage is basically falling off the wall, I'm not happy with that. I paid too much money.

2 years ago

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Corey Indianapolis, IN

Customer service has always been on time. When you call them they respond to your calls. Its good equipment, it's up to date. I've been with them like I say for ten years. They've updated their panels and wireless free new panel I just got they're very good.

2 years ago

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Reply from Guardian Protection

Hi Corey, Thank you for being a long time customer of Guardian Protection! It's great to hear you have upgraded our services over the years and are enjoying the additional peace of mind.

Apr. 8th, 2020

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Barbara Wood

I wish they could do motion sensors. I have a detached garage and had motion sensors with ADT. When I changed to Guardian I was told they could not do motion sensors. Now I worry about someone breaking into my garage. I like that the price is guaranteed for the length of my contract. I also like how fast they respond via phone call to an alarm. Also that I have the option to bypass anything that has a alarm on it.

2 years ago

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Reply from Guardian Protection

Hi Barbara, Thank you for taking the time to share great customer feedback. We do offer indoor motion sensors but it may be an issue in the garage with temperature fluctuations. We appreciate your business and we are glad to hear the fast response times are bringing you peace of mind.

Apr. 2nd, 2020

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anonymous

It was a little bit cheaper than ADT. It works. They can talk me through things on the phone I don't have to have service people come out. It would be nice if they'd supply the batteries because it seems like my batteries are always going out.

2 years ago

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anonymous

I've had them for years. I've always been very happy with them. I like that I can control it from my phone. Every time I've had to call they've been very helpful. I've had to call them at times when the alarm went off accidentally and they were very nice about it.

2 years ago

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Reply from Guardian Protection

Hello, Thank you for being a long time customer of Guardian Protection! We love hearing feedback like this from our customers and we will be here every day to help protect what matters most to you.

Apr. 2nd, 2020

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Jane

It was recommended by the builder. It's easy to use. I did have an incident one time where I accidentally put in the wrong code and I was very impressed with how quickly the situation got handled. It is much better compared to what I had previously.

2 years ago

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Reply from Guardian Protection

Hi Jane, Thank you for including Guardian Protection in your new home build! We are honored to be your home security company.

Apr. 2nd, 2020

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James Suitland, MD

Shortly after it was set up they reached out to see if we had any questions. We had an issue the smoke detector going off when we're cooking and they offered some solutions. The panel is pretty high tech, it's pretty easy to use.

2 years ago

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Reply from Guardian Protection

Hi James, Thank you for being a 5-star customer of Guardian Protection! It's great to hear the staff were able to provide you with helpful security solutions.

Mar. 24th, 2020

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Kara Sarasota, FL

The panel was included with our house that we purchased from DR Horton and we like how it all works so we decided to go with Guardian. We had an issue with the automatic door lock. It was jamming and we had to get it realigned.

2 years ago

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Reply from Guardian Protection

Hi Kara, Thank you for including Guardian Protection's monitoring in your new home build! We are honored to be your home security provider.

Mar. 24th, 2020

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Themelis Campbell, OH

It's easy to use and very efficient. I can use it anywhere even when I'm not home. If I forget it I can turn on my alarm system from the mobile app. The people from sales representatives all the way to customer service are easy to talk to and take the time to explain everything to you.

2 years ago

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Reply from Guardian Protection

Hi Themelis, Thank you for taking the time to share 5-star customer feedback! We are proud to be your home security provider and to hear the smart home security is bringing you everyday convenience.

Mar. 24th, 2020

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Yesina Euless, TX

I get alerts for every type of activity even from a squirrel walking by the monitor detects every movement. I travel for business so I like that I can do everything on my cell phone. I can arm, disarm and unlocked the door which just a touch of a button and that's very convenient for me.

2 years ago

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Reply from Guardian Protection

Hi Yesina, Thank you for sharing 5-star customer feedback! It's great to hear you are taking advantage of the smart home security features like the mobile app and door lock!

Mar. 24th, 2020

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Rhonda Wesley Chapel, FL

The equipment looks efficient and seems to be functioning very well. I have access to additional services such as the thermostat control, being able to open and close my garage door and being able to do all this from my iPhone makes it a great service.

2 years ago

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Reply from Guardian Protection

Hi Rhonda, Thank you for taking the time to share 5-star customer feedback! Guardian Protection is honored to be your home security provider and it's great to hear the smart security features are bringing you everyday convenience.

Mar. 24th, 2020

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Fredrick Bradenton, FL

I think that the crew was very detailed, direct, straight to the point and professional. They took the time to hear us out and made sure everything went the way we wanted things to go. The system is pretty good. I have all these features where I can look on my phone how my house is doing.

2 years ago

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Reply from Guardian Protection

Hi Fredrick, Thank you for being a 5-star customer! Guardian Protection is honored to be your home security provider of choice and we thank you for your continued business.

Mar. 24th, 2020

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Maribel

Still have to work on their system.Initially bluetooth and keyfobs are not effective.it takes a while before it take effect to arm and disarm.it wouldn't sync to my phone.need to refresh everytime.keyfob and blue tooth works inside home but not outside.But to be fair they never stop to figure out the problem and fix it.Kudos to the technician Anthony and Dave for attending into it.Now it works great!.

2 years ago

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Reply from Guardian Protection

Hi Maribel, Thank you for taking the time to review your customer experience. I'm glad to hear Anthony and Dave were able to get your issues taken care of and please reach out if we can ever be of further assistance.

Mar. 5th, 2020

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Darrell

They were very courteous. The technician came in and was very thorough and knew exactly what he needed to do and did it very professionally. He was experiences and very friendly and polite all our questions. The best thing about using Guardian Protection for home security. It's very simple to work and very professional.

2 years ago

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Reply from Guardian Protection

Hi Darell, Thanks so much for being a 5-star customer and sharing a great customer service experience!

Mar. 3rd, 2020

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Skyler San Antonio, TX

The person that installed the system inside with the touch screen went above and beyond with helping us learn every single thing about it. It's hard to get service like that. Usually people are in and out but it wasn't like that with the Guardian customer service. I like the convenience and the reliability of the products.

2 years ago

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Reply from Guardian Protection

Hi Skyler, Thanks so much for sharing a great customer experience! It's wonderful to hear your technician took the time to make sure you were comfortable using the security system.

Mar. 3rd, 2020

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Frank Waxahachie, TX

The installer was very patient. I've made more than the normal amount of calls regarding the service and the representative always resolved the issue. Thank you Kimberly. I can always check to make sure everything is looking right around my house, day or night.

2 years ago

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Reply from Guardian Protection

Hi Frank, Thank you for being a 5-star customer! It's wonderful to hear our customer support staff have been helpful when needed.

Mar. 3rd, 2020

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Gilberto Killeen, TX

They give me the proper answers. They're simple and easy to handle. It's user friendly. Guardian gave me a motion sensor. I feel very protected when I have to leave my home. Continue doing the good job that they've been doing in my opinion. I don't see anything that they need to change for right now.

2 years ago

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Reply from Guardian Protection

Hi Gilberto, Thank you for being a 5-star customer! Guardian Protection will work hard every day to bring you the additional peace of mind and security you deserve.

Mar. 3rd, 2020

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Anonymous Richardson, TX

Overall I'm happy, but it's still new technology and sometimes technologies aren't 100% reliable at all times. They are really nice and courteous and professional. It's kind of difficult to reach them sometimes. You know, get help with the equipment like the cameras are not working and it's not connected and I need a specialist. It's good, but it's still got problems. Like they need to take care of the app. Sometimes it just seems faulty for some reason, even though there's a lot of settings.

2 years ago

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Reply from Guardian Protection

Hello, Thank you for taking the time to share helpful customer feedback! We are working to expand our technical support coverage and please reach out if you have any further questions to 1-800-PROTECT.

Mar. 3rd, 2020

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Bonnie Harrisburg, PA

The customer service was knowledgeable but I haven't had to contact them. I've only had it for a week. I don't like the voice on the alarm system because you can't hear it. They turned it up as high as it would go but the other evening my daughter came home and we had heard a buzzing noise, we were maybe ten feet away from the alarm system and I had two seconds left to turn it off because I couldn't hear it.

2 years ago

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Reply from Guardian Protection

Hi Bonnie, Welcome to the Guardian Protection family! We appreciate your feedback on the equipment as we strive to provide the best in home security equipment. Please give us a call at 1-800-PROTECT if you have any further questions.

Mar. 3rd, 2020

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Norman Millsboro, DE

Every time I've called customer service for the problem, they have always answered me and took care of the problem. We feel very well protected. Guardian Protection seems to be very professional and personable and I've never had a problem at all.

2 years ago

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Reply from Guardian Protection

Hi Norman, Thank you for being a 5-star customer! it's great to hear you enjoyed the professionally installed security system and monitoring by Guardian; we appreciate your feedback.

Mar. 3rd, 2020

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Michael Land O' Lakes, FL

The cameras seem to be pretty slow and I don't know what's going on. Sometimes it takes two hours before it gives feedback on the telephone when somebody was at the door. I talked to them about it and there hasn't seen to be any improvement.

2 years ago

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Reply from Guardian Protection

Hi Michael, Thank you for taking the time to provide helpful customer feedback! Rest assured Guardian offers a less than 20 second average response time on all alarms with the local authorities; if you are still having an technical issues please private message your address of service.

Mar. 3rd, 2020

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Frank Milton, DE

We had several instances where the system was down and our camera was unavailable. We enjoy the app, being able to open the doors, turn on the lights, set the air conditioning temperatures and all that kind of stuff. So we've enjoyed that part of it. They've always responded to use in an effective manner and although we haven't always been available to get what we hope fixed right away, they always have responded quick.

2 years ago

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Gloria

I'm able to view different areas in my home on the outside as well. They lock all my windows and doors whenever I go to bed at night. I like the fact that anytime someone comes in my door they are alert me to someone coming in my house. They are wonderful.

2 years ago

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Reply from Guardian Protection

Hi Gloria, Thanks so much for sharing 5-star customer feedback. We appreciate your business and if you refer a friend to us you can earn a $100 credit! More info here: http://bit.ly/2Tn1ckb

Feb. 24th, 2020

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Gerald

They partnered with the the home builder that we were using. The technician and the salesman both answered all the questions and the support that we can get on the telephone works out fine. What we have seems to be state of the art and it's working as advertised.

2 years ago

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Reply from Guardian Protection

Hi Gerald, Thank you for including Guardian Protection in your new home build! It's wonderful to hear the sales and installation process was helpful and efficient. We look forward to helping to protect your world every day with professional security monitoring.

Feb. 24th, 2020

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Danny Feeback

Great experience, great product! Whenever we have an issue, Guardian always responds in a timely manner, whether it us a real emergency or an alarm that goes off inadvertently. We are very pleased with their performance as our security company.

2 years ago

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Reply from Guardian Protection

Hi Danny, Thank you for providing a great customer testimonial! Guardian Protection is proud to offer a less than 20 second average response time on alarms and will work hard to bring you peace of mind every day.

Feb. 11th, 2020

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Kathryn

Had it for over fourteen years. Whenever I call them they respond to whatever I need and take care of it. It really works. I've had a person come into my home and they didn't know the code to turn off the alarm so it works. They respond very quickly, if the alarm goes off.

2 years ago

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Reply from Guardian Protection

Hi Kathryn, Thank you for being a long time Guardian customer! We appreciate your feedback and business very much.

Feb. 6th, 2020

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Joanmarie Piazza

The Guardian System has always given me a feeling of protection and safety. When it has gone off I was glad for the protection the alarm gave and I was very glad I chose Guardian for a Home Security System. No improvements needed they are tops.

2 years ago

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Reply from Guardian Protection

Hi Joanmarie, Thank you for sharing a great customer experience! Guardian Protection is proud to help protect your world every day and we thank you for your business.

Feb. 6th, 2020

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Lavanta

When I first got guardian protection, I thought it was a little pricey. But when I did some comparison shopping it was lower than a lot of a lot of the competitors. They communicate with you right on the spot it's no waiting so you don't have to wonder if they received a signal.

2 years ago

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Reply from Guardian Protection

Hi Lavanta, It's great to hear you did your homework before deciding on a home security provider and that Guardian Protection was a good deal! We are proud to help protect what matters most to you with award-winning security monitoring.

Jan. 27th, 2020

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Sheila W.

When I've called Customer Service with questions, the service reps have been very thorough with their information they provided and were able to walk me through what I needed to get the issue taken care of. I rate them very high with their overall Customer Service.

2 years ago

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Reply from Guardian Protection

Hi Sheila, Thank you for taking the time to share a 5-star customer service experience! Guardian Protection if proud to help protect your world every day; if you feel inclined to refer a neighbor you will earn a $100 credit! More info here:

Jan. 24th, 2020

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Vincent

We've had it for sixteen years, since we first moved into the house. Every time the alarm goes off, for anything, they call immediately or if it is a fire, the fire department is out immediately. We've never had an issue with it.

2 years ago

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Reply from Guardian Protection

Hi Vincent, Thanks so much for being a long-time Guardian Protection customer! It's great to hear the quick response times on the security system and fire protection are providing you the additional peace of mind you deserve!

Jan. 22nd, 2020

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Gary Knox, PA

The only thing I have had trouble with is the motion detector and they resolved that problem. They provide the service I need in my very rural, remote area. It has given me total security not only from burglary but for fire and medical as well.

2 years ago

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Reply from Guardian Protection

Hi Gary, Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world in Knox, PA and thanks you for your continued business.

Jan. 23rd, 2020