error This company may not service all states.

Protecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people. 

 

Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.

Click here to go straight to Guardian Protection reviews.

The Good

  • Guardian Protection Cost
  • Home Theft Protection Guarantee
  • Moving Options
  • High-End Equipment Like Doorbell Camera and Garage Door Control
  • Home Automation with the Guardian App 
  • Guardian Protection Reviews

Guardian Protection Cost

Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.

Monthly monitoring prices start at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensors, and professional monitoring services are standard.  The IQ2 panel has hands-free Bluetooth disarming, a built-in glass break detector, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensors have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home’s critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from security cameras is only available on more advanced packages.

Package details for Guardian security systems are as follows:

Standard Security Package

  • Standard devices
    o IQ2 PowerG Panel
    o 3 PowerG door/window sensors
    o 1 PowerG motion detector
    o Yard sign and window decals
  •  Free, fast and safe professional installation
  • 24/7 professional monitoring
  • Free mobile app

Home Theft Protection Guarantee

The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.

Moving Options

If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.* 

High-End Equipment Like Doorbell Camera and Garage Door Control

Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendants, image sensors, and a host of others.

Home Automation with the Guardian App

Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.

Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.

Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.

You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.

Guardian Protection Reviews

Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider. 

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The Bad

  • Not Available in Every State
  • Not Available for Apartments
  • Limited Sensors
  • Lengthy/Hidden Terms in Customer Agreement

Not Available in Every State

Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, Washington D.C., Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. 

Not Available for Apartments

In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies. 

Limited Sensors

In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan. 

However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.

Lengthy/Hidden Terms in Customer Agreement

Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.

The Bottom Line

Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.

Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.

*Terms and Conditions Apply

Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.

We'll Introduce You!

Call our recommended rep over at Guardian Protection below.

1-(855) 977-3984

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Guardian Protection Frequently Asked Questions

What is Guardian Protection’s cancellation policy?

Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.

How does Guardian Protection’s cost compare to other home security companies?

Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.

Does Guardian Protection have positive reviews?

The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.

Does Guardian Protection offer professional installation?

Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.

What is Guardian Protection’s response time?

Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.

Does Guardian Protection offer home automation?

Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.

You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.

Is Guardian Protection available nationwide?

No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

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User Reviews

Star Rating

4.5
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3,354 Reviews

Review Breakdown

5 star
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Jay

July 1st, 2020 Forney, TX DETAILS arrow_drop_down
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Good no complaints, they still have not fixed my smoke detector and I've been waiting for weeks.

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Reply from Guardian Protection

Jul 01, 2020

Hi Jay, Thank you for taking the time to share honest and helpful customer feedback. If you are still waiting please private message us here or call 1-800-PROTECT.

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Karen Long

June 24th, 2020 Temple Hills, MD

The technician Jeff W was very clear an patient, he showed everything he installed an thoroughly showed how to work the key pad, I don't no id all your techs has the patience Jeff had but he is clearly awesome, I will gladly recommend your company an I will ask all to ask for Jeff. He had no problem with me nit being computer literate, he walked me through without any hesitation.

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Reply from Guardian Protection

Jun 29, 2020

Hi Karen, Thanks so much for being a 5-star customer of Guardian and taking the time to review your experience with Jeff! It's wonderful to hear he took his time and treated you with the respect that you deserve. Have a safe day with Guardian Protection.

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Mrs. Nate' Billingsley-Walton

June 24th, 2020 Parker, CO DETAILS arrow_drop_down
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Overall, it has been a good experience. I just wish they gave a multi-account discount on some sort.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you for choosing Guardian Protection and taking the time to share helpful feedback. We do offer a referral credit if you refer a friend to us! Have a safe day.

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Patricia

June 24th, 2020 Crowley, TX DETAILS arrow_drop_down
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It's easy to use. I can use it from my phone. They have good rates and it seems to work really good.

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Reply from Guardian Protection

Jul 14, 2020

Hi Patricia, thank you for taking the time to share 5-star customer feedback; we appreciate your business!

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Jennifer

June 24th, 2020 Commercial Point, OH DETAILS arrow_drop_down
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Seems to be top of the line. It gives me peace of mind and is convenient. Make the website a little more user friendly if you want to add products to your existing system.

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Reply from Guardian Protection

Jun 25, 2020

Hi Jennifer, Thank you for sharing helpful customer feedback! Guardian Protection is proud to help protect your world with professional security monitoring.

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Lori

June 24th, 2020 Concord, CA DETAILS arrow_drop_down
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Awesome! The installer was great; friendly, professional, patient, knowledgeable. The system works great. I love the app on the phone that allows me to active and deactivate the alarm. I feel much more safe with this alarm -- and, that really matters when you have children.

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Reply from Guardian Protection

Jun 25, 2020

Hi Lori, Thanks so much for taking the time to share great customer feedback; it's wonderful to hear the professional security monitoring is bringing your family the peace of mind you deserve.

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B

June 24th, 2020 Tipp City, OH DETAILS arrow_drop_down
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Good prices, great customer service, and my home feels safe. So far everything seems to work really well. Today we had to troubleshoot internet issues and they were extremely accommodating and they explained everything very well.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you for sharing a 5-star review! It's wonderful to hear the technical staff was helpful when needed. Guardian Protection appreciates your business very much.

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Jarret

June 24th, 2020 Trenton, NJ DETAILS arrow_drop_down
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I love this. It looks like an iPad. You place it and it shows pictures every time somebody comes in and out. I feel safe at home. The actual gentleman that installed it had to come back out and he came the very next day to fix all the issue. Then he came back again because he forgot to program the keys when you go in and out but came back the third time and we haven't had any problems since.

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Reply from Guardian Protection

Jun 25, 2020

Hi Jarret, Thank you for choosing Guardian Protection as your security company and we are happy to hear you are enjoying the sleek looks of the IQ2 panel!

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Dorothy

June 24th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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I like being able to see who is coming ot my door and what they're doing outside. So far it has given me good service and the equipment seems to hold up.

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Reply from Guardian Protection

Jun 25, 2020

Hi Dorothy, Thank you for being a part of the Guardian Protection family! It's great to hear the smart home security features like the video doorbell are bringing you peace of mind.

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Michael

June 24th, 2020 Lewes, DE DETAILS arrow_drop_down
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It is what we needed and what we purchased and it works well.

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Reply from Guardian Protection

Jun 25, 2020

Hi Michael, Thank you for being a part of the Guardian Protection family; we appreciate your feedback and business very much!

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Chandrasekhar

June 24th, 2020 Delaware, OH DETAILS arrow_drop_down
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The response is very clear. I like that we have one app that can controll it all. I suggest that when you do the installation, have a walkthrough with the customer so that customer will know what the thigns are at each location.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you so much for sharing helpful customer feedback! It's great to hear you are taking advantage of the smartphone app for on-the-go control of your security system.

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Tina Collins

June 24th, 2020 Saint Peters, MO DETAILS arrow_drop_down
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They great my family feel very safe being part of the Guardian Protection family.

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Reply from Guardian Protection

Jun 25, 2020

Hi Tina, Thanks so much for being a part of the Guardian Protection family! It's wonderful to hear the professional security monitoring is providing you with much-deserved peace of mind.

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Jenna

June 24th, 2020 Akron, OH DETAILS arrow_drop_down
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Guardian has good prices and customer service. They are super patient and not trying to up sell anything, which is great. The person who came out to install it was very friendly and kind. The technology is fairly easy to use and super up to date. It tells me when the door open every time. It makes me feel really safe. It is not that expensive and very reliable.

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Reply from Guardian Protection

Jun 25, 2020

Hi Jenna, Thanks so much for taking the time to share awesome customer feedback, we appreciate your business and we will be here 24 hours a day to help protect what matters most!

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Jill

June 24th, 2020 Valrico, FL DETAILS arrow_drop_down
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The equipment is easy to use and I can do everything from my phone. Whenever I call, they are able to help me out right away.

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Reply from Guardian Protection

Jun 25, 2020

Hi Jill, Thank you for sharing 5-star customer feedback! It's great to hear the smartphone app is bringing you everyday convenience.

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William

June 24th, 2020 Westfield, IN DETAILS arrow_drop_down
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We’re very happy. They’re very responsive when we call them. They’ve helped us learn the system. It has been very good. We feel secure.

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Reply from Guardian Protection

Jun 25, 2020

Hi William, Thank you for being a 5-star customer! Guardian Protection is dedicated to helping to protect what matters most.

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John

June 24th, 2020 Herminie, PA DETAILS arrow_drop_down
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I can see exactly what windows are open. I am concerned if I set it at night then open a window, the alarm will go off. We saw them at home show and we were trying to change what we had and they offered a lot to what we had for a very little increase in the price.

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Reply from Guardian Protection

Jun 25, 2020

Hi John, Thank you for taking the time to share a great sales experience. Guardian Protection is proud to help protect your world with professional security monitoring.

Verified Customer

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Anonymous

June 24th, 2020 Lewes, DE DETAILS arrow_drop_down
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I had ADT at another house and they’re pretty comparable. I used customer support once and they seem okay. So far no problems.

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Reply from Guardian Protection

Jun 25, 2020

Hi, Thank you for switching to the Guardian Protection family! We are happy to help anytime you have questions.

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Anonymous

June 24th, 2020 Apex, NC DETAILS arrow_drop_down
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Easy to use and the tech that set it was really great and very helpful.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thanks so much for taking the time to share great customer feedback. Guardian Protection is proud to help protect your world every day.

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Heather

June 24th, 2020 Hilliard, OH DETAILS arrow_drop_down
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It’s fine and working. They have prompt replies whenever there is an issue.

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Reply from Guardian Protection

Jun 25, 2020

Hi Heather, Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback very much and we will be here when you need us.

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Beverly

June 24th, 2020 Lewis Center, OH DETAILS arrow_drop_down
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They have reached out to us twice since we ordered it and had installed during the pandemic. We are particularly appreciative of the motion detectors at the door and in the room. They are not over sensitive but they do give me an alert every time there is an activity. It allows me to keep an eye on my home when I am not there.

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Reply from Guardian Protection

Jun 25, 2020

Hi Beverly, Thank you for sharing helpful 5-star customer feedback! It's wonderful to hear the smart security solutions are bringing you additional peace of mind.

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Joe

June 24th, 2020 Franklin, TN DETAILS arrow_drop_down
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They offered everything I was looking for in a security system and it was the most affordable. The equipment is accurate, and the application is convenient. I think I am getting more than what I am paying for. Installation was quick and easy and wait times are not long.

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Reply from Guardian Protection

Jul 14, 2020

Hi Joe, Thank you for being a 5-star customer! It's great to hear you are seeing the value in the professional security services.

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Melissa

June 24th, 2020 Fresno, CA DETAILS arrow_drop_down
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The price of their cameras are affordable and the product is efficient and clean.

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Reply from Guardian Protection

Jun 25, 2020

Hi Melissa, Thank you for being a valued part of the Guardian Protection family; we are proud to help protect your world every day.

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Anonymous

June 24th, 2020 Evans City, PA DETAILS arrow_drop_down
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So far I am happy. They have been easy to get a hold of and friendly. I am not an expert on security equipment but it seems fine and it is a reasonable cost.

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Reply from Guardian Protection

Jul 14, 2020

Hello, thank you for choosing Guardian Protection! It's great to hear the care staff have been friendly and helpful when needed. Please give us a call anytime you have questions as we are happy to help.

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Scott

June 24th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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It took a couple of days to get issues taken care of but it is good equipment and lets me know when the door and windows are open and it is easy to use. I would like a separate speaker for the upstairs or downstairs and maybe text messages.

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Reply from Guardian Protection

Jun 25, 2020

Hi Scott, Thanks so much for taking the time to share customer feedback. If we can help you with any add ons please reach out to 1-800-PROTECT.

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Ryan

June 24th, 2020 Nicholasville, KY DETAILS arrow_drop_down
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It is the company that my builder used in the subdivision I live in. The equipment seems pretty decent and I like their app. There are a couple of things I don’t love but in general it seems about normal for security systems. I did have problems, my address was wrong in the system. I caught it very early but it never got changed. I have called a couple of times and everyone was nice and it was in the middle of the covid crisis and they took care of it. I was late paying and they didn’t give me a hard time about it.

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Reply from Guardian Protection

Jun 25, 2020

Hi Ryan, Thank you for choosing Guardian Protection! We understand the additional hardships our customers may face during this pandemic and we look forward to providing you additional peace of mind each day.

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Ivan

June 24th, 2020 Converse, TX DETAILS arrow_drop_down
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It was preinstalled in the home I purchased and so far I haven’t really had any issues. The representative was very informative and helpful. the best thing is getting notifications when I am away from home and them contacting you first before the police come out and check the house. I like that it is pretty simple to use and I am planning on adding a bit more.

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Reply from Guardian Protection

Jun 25, 2020

Hi Ivan, Thank you for activating your Guardian Protection smart security system! It's great to hear the notifications are providing you convenience. Please give us a call at 1-800-PROTECT anytime we can be of further assistance.

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Anonymous

June 24th, 2020 San Antonio, TX DETAILS arrow_drop_down
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They always call you even when the system doesn't work.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you for sharing great 5-star feedback; Guardian Protection appreciates your continued business very much.

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Anonymous

June 24th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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Everything works right out of the box. The phone app is really nice to be able to check on the status of the home.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you for being a 5-star customer! It's great to hear the phone app is bringing you much deserve convenience and peace of mind.

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Anonymous

June 24th, 2020 Saginaw, MI DETAILS arrow_drop_down
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It's the best protection you can get. You get it fast.

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Reply from Guardian Protection

Jun 25, 2020

Thanks so much for taking the time to share great 5-star customer feedback! Guardian Protection is proud to help protect your world.

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Mike

June 24th, 2020 San Antonio, TX DETAILS arrow_drop_down
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They're always there when you need them. It's high collar, good equipment. The cameras in the smart pad are the best.

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Reply from Guardian Protection

Jun 25, 2020

Hi Mike, Thank you for reviewing your smart home security system with Guardian Protection! It's great to hear you are enjoying the advanced features and the peace of mind professional monitoring can bring.

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Felix

June 24th, 2020 San Antonio, TX DETAILS arrow_drop_down
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It is really up to date and has worked. I have got to know the person and I trust him.

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Reply from Guardian Protection

Jun 25, 2020

Hi Felix, Thank you for being a part of the Guardian Protection family! We are proud to help protect your world every day with professional security monitoring.

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Chakka

June 24th, 2020 San Antonio, TX DETAILS arrow_drop_down
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My sister had guardian protected and loves it so I got it. It all works well and I haven’t had a problem with it. I feel protected. I am the only one in the house and I know I can turn on the alarm and I feel good. I know if something were to happen, they’re going to call. I can make mistake of not turning off the alarm and they make sure everything is okay and so support is excellent. The only thing that kind of bothers be about guardian is that go on your phone and unlock it, it is a bit too many steps.

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Reply from Guardian Protection

Jun 25, 2020

Hi Chakka, It's great to hear you came to Guardian from a trusted family referral! Guardian Protection is proud to help protect your family every day.

Verified Customer

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M

June 24th, 2020 Cincinnati, OH DETAILS arrow_drop_down
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It has a better rate. The equipment is digital and up to date. When I called in they were very polite and willing to help me all the time.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the digital smart security system.

Verified Customer

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Anonymous

June 24th, 2020 Powell, OH DETAILS arrow_drop_down
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I haven't had it long but it seems fine. They're proactive.

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Reply from Guardian Protection

Jun 25, 2020

Hello, Thank you for choosing Guardian Protection and taking the time to share great customer feedback!

Verified Customer

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Ray Sr

June 24th, 2020 Durham, NC DETAILS arrow_drop_down
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It was recommended to me. They have a good response.

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Reply from Guardian Protection

Jun 25, 2020

Hi Ray, It's great to hear you came to Guardian Protection from a trusted recommendation; we are proud to help protect what matters most to you.

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Anonymous

June 24th, 2020 Cresskill, NJ DETAILS arrow_drop_down
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This company was previously installed. I really like the integration.

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Reply from Guardian Protection

Jun 25, 2020

Thank you for activating your Guardian Protection security system! We are glad to hear the smart security features are bringing you everyday convenience.

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Norvis Jimison

June 23rd, 2020 Desoto, TX DETAILS arrow_drop_down
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I've been at home every day so I haven't had a chance to set my alarm.The system lets me know when ever I open a door or window.

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Reply from Guardian Protection

Jun 23, 2020

Hi Norvis, Thank you for being a 5-star customer of Guardian Protection! We are honored to be your home security provider and thank you for your feedback.

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Linda Spencer

June 23rd, 2020 Belle View, VA DETAILS arrow_drop_down
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The technicians had to return 4 to 5 times to correctly install the camera. I have also emailed tech support 3 times to ask about setting the camera to record only at specific times and never received a response.

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Reply from Guardian Protection

Jun 23, 2020

Hi Linda, I'm so sorry to hear you've experienced issues. Please give us a call at your convenience at 1-800-PROTECT to troubleshoot this.

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MN

June 23rd, 2020 Palmetto, FL DETAILS arrow_drop_down
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For the price more value, include camera system etc. pricy per month for getting the basic plan

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Reply from Guardian Protection

Jun 23, 2020

Hello, Thank you for taking the time to share helpful customer feedback as we are always looking to improve our offerings!

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Melanie Newhall

June 23rd, 2020 Palmetto, FL DETAILS arrow_drop_down
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Billing is an issue. Communication is an issue.

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Reply from Guardian Protection

Jun 23, 2020

Hi Melanie, I'm sorry to hear you are having billing and customer care issues. Please respond back here if you are still in need of assistance.

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Strong

June 23rd, 2020 Twinsburg, OH DETAILS arrow_drop_down
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Great service, quick response, friendly.

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Reply from Guardian Protection

Jun 23, 2020

Thank you for the 5-star review! Guardian Protection is dedicated to helping to protect what matters most to you every day.

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Sonya Vickers

June 23rd, 2020 Thonotosassa, FL DETAILS arrow_drop_down
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Average. Camera doesn’t notify me motion. I get packages delivered and no notification. Half of the time my live camera doesn’t work

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Reply from Guardian Protection

Jun 23, 2020

Hi Sonya, I'm sorry to hear you're having issues with the cameras and notifications. Our technical care team would be happy to assist; just give us a call at 1-800-PROTECT.

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John Levine

June 23rd, 2020 Smyrna, DE DETAILS arrow_drop_down
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So far so good. Keep it up. Glad we we bought in.

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Reply from Guardian Protection

Jun 23, 2020

Hi John, Thank you for choosing Guardian Protection! It's great to hear you've had a 5-star experience and we appreciate your business.

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Robin Scholl

June 23rd, 2020 Salisbury, MD DETAILS arrow_drop_down
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Awesome experience and great customer service from start to finish

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Reply from Guardian Protection

Jun 23, 2020

Hi Robin, Thanks so much for taking the time to share great 5-star customer feedback! Guardian Protection is proud to help protect your world in Salisbury, MD every day.

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Jarrod Best

June 23rd, 2020 Upper Marlboro, MD DETAILS arrow_drop_down
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I like that they are responsive and have good customer service.

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Reply from Guardian Protection

Jun 23, 2020

Hi Jarrod, Thank you for being a 5-star customer of Guardian Protection! It's great to hear the customer care team has been helpful when needed.

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Jim

June 23rd, 2020 Ocean View, DE DETAILS arrow_drop_down
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It has only been a couple of weeks but the Guardian system seems to be working just fine. I wish the dashboards were the same across all platforms and the tutorials could be better but overall, it is working fine.

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Reply from Guardian Protection

Jun 23, 2020

Hi Jim, Welcome to the Guardian Protection family! It's wonderful to hear the security system is serving you well and we look forward to providing you peace of mind with professional security monitoring.

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Janie Stitts

June 23rd, 2020 Aubrey, TX DETAILS arrow_drop_down
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We’ve had guaraduan protection for our new home for about 3 months now. We love it so much! It’s so easy to work from our phones! We also feel very safe at home or not at home when we arm the house! The equipment is easy to use as well!

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Reply from Guardian Protection

Jun 23, 2020

Hi Janie, Welcome to the Guardian Protection family! It's great to hear the smart home security features like the phone app are bringing your family the peace of mind and convenience you deserve.

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Cheryl Booth

June 23rd, 2020 North Richland Hills, TX DETAILS arrow_drop_down
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Install was easy to set up. Technician was very quick and efficient. I like the ease of using the phone app to activate and disconnect. And I generally don’t like using apps.

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Reply from Guardian Protection

Jun 23, 2020

Hi Cheryl, Thanks so much for sharing great customer feedback! Guardian Protection is happy to hear the smartphone app is bringing you everyday convenience.

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Billy

June 23rd, 2020 Keller, TX DETAILS arrow_drop_down
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They need to stop limiting the features that are accessible to their customers. Alarm.com has many more options but Guardian restricts our access to them.

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Reply from Guardian Protection

Jun 23, 2020

Hi Billy, Thank you for providing helpful feedback that we can share with our developers! Please give us a call at 1-800-PROTECT if we can be of any technical assistance.

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Tracey Downey

June 20th, 2020 Lutherville, MD DETAILS arrow_drop_down
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We were with Guardian for 12 years, paying our bill every month on time. I sent email to cancel when we moved and received a bill for late payment at new address. I called and they said they tried to call me to verify new address but I had no messages from them. Poor customer service! The person I talked to sounded like a robot and kept repeating the same thing to me about trying to call and saying he’d cancel as of today. I would have expected at least a partial bill since we were not at the address for 2 Months. Didn’t even credit from the time I called, but charged us for full month. Would not recommend after 12 years, So petty over a few dollars.

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Reply from Guardian Protection

Jun 22, 2020

Hi Tracey, I'm sorry to see you feel you had a 1-star experience after 12 years. We will use this to coach our representatives and please let us know if we can help with your security needs in the future. - Nathan D