Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Ronald

It's really up to date. It looks great it sounds good and I'm happy with it so far.

4 years ago

Reply from Guardian Protection

Hi Ronald,

Thank you for being a 5-star customer! It's wonderful to hear we could help find the picture-perfect security solution for you. Have a safe day with Guardian Protection.

Feb. 24th, 2020

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Verified Customer

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Leo Harrison, OH

I have no complaints. Good quality and I have a discount on my insurance with it.

4 years ago

Reply from Guardian Protection

Hi Leo,

Thank you for being a 5-star customer! If you refer a friend to Guardian you can earn a $100 credit on your account! More info here: http://bit.ly/2Tn1ckb

Feb. 24th, 2020

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Verified Customer

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Georgene Valley City, OH

I'm disappointed with the ease of using. Right now we are not using the security that we are paying for just because we have not received full training on the products.

4 years ago

Reply from Guardian Protection

Hi Georgene,

I'm sorry to hear you are not utilizing the security system; please private message here or email [email protected] and we will be happy to give you a free system explanation.

Feb. 24th, 2020

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Verified Customer

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anonymous Riverview, FL

They're not resolving the issue that I have with the camera not showing properly on the screen. They need to get better customer service to resolve issues.

4 years ago

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Verified Customer

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Anonymous

So far...so good. Things have gone fine so far. They have thus far been responsive to our needs.

4 years ago

Reply from Guardian Protection

Thank you for being a 5-star customer! It's great to hear the customer care team has been helpful when you needed us. Have a safe day with Guardian Protection.

Feb. 11th, 2020

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Verified Customer

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Michael L Morgan

Very helpful and very prompt service. When we phone in, people respond immediately.

4 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for sharing a great customer experience! It's nice to hear the quick response time on alarms is providing you additional peace of mind; that is always the goal!

Feb. 11th, 2020

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Verified Customer

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janice reinhart

i have no problem. anytime we call everyone is courteous and the problem is taken care of.

4 years ago

Reply from Guardian Protection

Hi Janice,

Thank you for taking the time to review your customer experience! We appreciate your feedback very much and if you refer a customer to us you can earn a $100 credit on your account; More info here:

Feb. 11th, 2020

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Verified Customer

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Doris Cyran

We are happy with Guardian Protection company. The company has been very reliable.

4 years ago

Reply from Guardian Protection

Hi Doris,

Thank you for taking the time to share your customer experience! It's great to hear the professional security monitoring is bringing you the peace of mind you deserve.

Feb. 11th, 2020

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Verified Customer

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marian okamura

Experience has been overall good. Generally good customer assistance. Improve with more competitive price on plans.

4 years ago

Reply from Guardian Protection

Hi Marian,
Thank you for providing great customer feedback as this will give us room to improve. Have a safe day with home security by Guardian.

Feb. 6th, 2020

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Verified Customer

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Carol Dickerson Kauffman

Always able to answer my concerns I did ask for updated signs to replace my old one and never received anything

4 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for choosing Guardian Protection! Please confirm your address here in private message and I will be sure to get you a new yard sign shipped out at no cost.

Feb. 6th, 2020

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Verified Customer

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Linda

I haven't had any difficulty with it. I can call them and they would respond quickly.

4 years ago

Reply from Guardian Protection

Hi Linda,

Thanks so much for taking the time to share a 5-star customer review, we are proud to be your home security provider! If you refer a friend you could get a $100 credit, more information here:

Jan. 27th, 2020

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Verified Customer

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Marie P Wolff

Excellent. Instant access, easy to use, quick response when alarm goes off, small company feel

4 years ago

Reply from Guardian Protection

Hi Marie,

Thank you for taking the time to share the benefits of a Guardian Protection home security system. It's true; we have grown as a business but like to keep our customer service dedicated to our customers when you need us. Thank you for your continued business!

Jan. 24th, 2020

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Verified Customer

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Dorota

I like it however in my opinion after many years we should get better price specially that now everyone may have a many kind security systems.

4 years ago

Reply from Guardian Protection

Hi Dorota,

Thank you for reviewing your customer experience! We would be happy to review your account with you to see if we can help with a lower price, just call 1-800-PROTECT or message us here with your address of service.

Jan. 24th, 2020

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Verified Customer

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Alan Denver, NC

Their contacts should not be five years, that is a long time to lock someone into a contract but their monitoring is good.

4 years ago

Reply from Guardian Protection

Hi Alan,

Thank you for providing helpful feedback on the customer experience. We are glad to hear the professional security monitoring is providing you with peace of mind.

Jan. 22nd, 2020

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Verified Customer

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David Bradenton, FL

Customer support had always been very helpful. I like having Guardian Protection.

4 years ago

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Verified Customer

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Ira

I do have issues with the batteries but, every time I need a server, they are there for me.

4 years ago

Reply from Guardian Protection

Hi Ira,

Thank you for being part of the Guardian Protection family, we are proud to help protect your world every day!

Jan. 23rd, 2020

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Verified Customer

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Sharon Krystofiak

They have always been great to work with. Good pricing, reliable, excellent customer service.

4 years ago

Reply from Guardian Protection

Hi Sharon,

Thank you for sharing 5-star feedback! It's great to hear you are enjoying the services and Guardian Protection is proud to help protect your world.

Jan. 17th, 2020

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Verified Customer

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Janette

Experience has been great. Good customer service and friendly. Easy system to use.

4 years ago

Reply from Guardian Protection

Hi Janette,

Thank you for sharing 5-star customer feedback! It's wonderful to hear you are finding the security system user-friendly. Guardian Protection is honored to be your home security provider of choice.

Jan. 14th, 2020

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Verified Customer

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Michael Talbot

Terrible service and zero followup to any product complaints. I''ve called into the local branch and talked to several people through the corporate phone line and nobody calls back to discuss the issues! Run!

4 years ago

Reply from Guardian Protection

Hi Michael,

I'm sorry to hear you're having trouble with follow up from Customer Care. Please private message your address of services here so I can make sure a supervisor gets in touch ASAP. Thank you

Jan. 8th, 2020

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Verified Customer

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Harold & Diane Oakmont, PA

I think there is something missing with our wifi but other than that is it very good. It gives us peace of mind.

4 years ago

Reply from Guardian Protection

Hi Harold & Diane,

Thank you for taking the time to share your customer experience! Guardian is proud to help protect what matters most to you and please give us a call or message here if we can help with any questions.

Dec. 30th, 2019

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Verified Customer

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Frederick

It's not working right. I've called them and they're supposed to come out monthly. When they came and did the initial, it could have been expained a little bit better.

4 years ago

Reply from Guardian Protection

Hi Frederick,

I'm sorry to hear you're having troubles, we want to be sure your system is working at 100% so please message here if we can help you with an issue. Thank you

Dec. 23rd, 2019

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Verified Customer

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Bart

They were responsive and came out and installed and got the system set up and running.

4 years ago

Reply from Guardian Protection

Hi Bart,

Thank you for reviewing your customer experience! Guardian Protection is honored to be your home security provider of choice.

Dec. 26th, 2019

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Verified Customer

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Justin Cibolo, TX

Customer service has had very quick response time. It doesn't always seem accurate.

4 years ago

Reply from Guardian Protection

Hi Justin,

Thank you for taking the time to review your customer experience. I'm glad to hear the less than 30 second average response time on alarms is bringing you peace of mind. Please contact us here if you have any questions with your services!

Dec. 26th, 2019

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Verified Customer

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Andrea Lewes, DE

They are very nice and helpful. System seems good. I've never had it before so I'm just learning.

4 years ago

Reply from Guardian Protection

Hi Andrea,

Welcome to the Guardian Protection family! We are happy to have you as a customer and please reach out here or by phone if you have any questions on the services.

Dec. 26th, 2019

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Verified Customer

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James Petersburg, VA

It works good and is dependable. I am happy with what I got. We got everything that we need.

4 years ago

Reply from Guardian Protection

Hi James,

Thank you for sharing a great customer testimonial. Guardian Protection is proud to be your home security provider and we thank you for your continued business!

Dec. 6th, 2019

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Verified Customer

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Sandy

Every time I call them, they answer all my questions. The system is easy to use.

4 years ago

Reply from Guardian Protection

Hi Sandy,

Thank you for being a 5-star customer! We love hearing feedback like this and we wish you a happy and safe holiday season.

Dec. 6th, 2019

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Verified Customer

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James Morris

Solid service , good follow up, dependable, would recommend them to everyone looking this type service

4 years ago

Reply from Guardian Protection

Hi James,

Thank you for providing great customer feedback! Guardian Protection is proud to offer a less than 20 second average response time to alarms.

Nov. 19th, 2019

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Verified Customer

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Doris & Julia

The equipment is good and I don't have to worry about me house. I've never had any problems.

4 years ago

Reply from Guardian Protection

Hi Doris & Julia,

Thank you for sharing a 5 star customer testimonial on ! It's great to hear the security system is providing you the additional peace of mind you deserve.

Nov. 11th, 2019

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Verified Customer

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Deborah

Very reasonably prices. Very satisfied with the service. Service is answered when you need it.

4 years ago

Reply from Guardian Protection

Hi Deborah,

Thank you for being a 5 star customer! Guardian Protection is honored to be your home security provider of choice.

Nov. 11th, 2019

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Verified Customer

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Charlotte

Customer service is the best. They are always responsive and solve the problems.

4 years ago

Reply from Guardian Protection

Hi Charlotte,

Thanks so much for taking the time to review your experience with Guardian! We are proud to help protect your world every day.

Nov. 11th, 2019

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Verified Customer

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Otis

It is always working and is good protection for your home. The alert goes directly to the police.

4 years ago

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Verified Customer

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Ann

I would like for existing customers to be able add more features without paying for equipment but for the service.

4 years ago

Reply from Guardian Protection

Hi Ann,

Thank you for providing helpful customer insight as we are always looking to improve! We appreciate your continued business very much.

Oct. 29th, 2019

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Verified Customer

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Ron Miller

It's been good, but the price is much too high. It's no longer competitive with alternatives that are just as good. It once was but not now.

4 years ago

Reply from Guardian Protection

Hi Ron,

Thank you for providing helpful feedback on your experience as we are always looking to improve. Please give us a call if we can help discuss options for your bill or message here.

Oct. 29th, 2019

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Verified Customer

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Jim Lachall

Service is good, but I have no previous experience with an equivalent service. Cost too much.

4 years ago

Reply from Guardian Protection

Hi Jim,

Thank you for providing customer feedback, we find that for less than the cost of a monthly cable bill, professional security monitoring can bring you peace of mind 24 hours a day!

Oct. 29th, 2019

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Verified Customer

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JOHN FINIZIO

I had many monitoring companys over the years, but Gaurdian Protection has been the best one ever.

4 years ago

Reply from Guardian Protection

Hi John,

Wow, thank you for sharing a powerful customer testimonial! It's great to hear we stack well up against the competition, we value your feedback and business very much.

Oct. 29th, 2019

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Verified Customer

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Jean Wise

When ever I need service or have a question Guradian is always there and willing to help.

4 years ago

Reply from Guardian Protection

Hi Jean,

Thank you for sharing great customer feedback! We are so honored to help protect what matters most to you everyday.

Oct. 29th, 2019

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Verified Customer

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anonymous Indianapolis, IN

Their motion detectors sometimes go off at night without anyone being present. Since we've had it the cost has gone up quite a few times.

4 years ago

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Verified Customer

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Michael Gibsonia, PA

Very easy to use and you can do it remotely with the phone app. Guardian keeps your home safe.

4 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for taking the time to share a great customer experience. Guardian Protection is honored to be your home security provider of choice.

Oct. 16th, 2019

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Verified Customer

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Henry

Always quick to reply and walks you through problems step by step. Efficient and easy to operate.

4 years ago

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Verified Customer

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Tony Youngstown, OH

Had Guardian Protection for years. They call as soon as the alarm goes off. It's pretty accurate.

4 years ago

Reply from Guardian Protection

HI Tony,

Thank you for sharing a 5 star customer experience! We appreciate your continued business over the years very much.

Oct. 16th, 2019

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Verified Customer

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Michael Martinez, CA

Better equipment and skilled people doing the installation. They have been proactive when we've had difficulties.

4 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for being a valued part of the Guardian Protection family! We are always happy to help and answer any questions you may have.

Oct. 16th, 2019

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Verified Customer

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Freda Alliance, OH

It always works. They answer my questions and always straighten out whatever the problem is.

4 years ago

Reply from Guardian Protection

Hi Freda,

Thank you for reviewing your customer experience! It's wonderful to hear your questions are getting answered promptly, we are always happy to help!

Oct. 16th, 2019

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Verified Customer

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Anthony

Good product, good service, good customer service, great price to keep your home & family safe.

4 years ago

Reply from Guardian Protection

Hi Anthony,

Thank you for taking the time to review the benefits of your home security system. Guardian Protection is proud to be your home security provider of choice and provide you with much deserved peace of mind.

Oct. 8th, 2019

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Verified Customer

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Richard Heldenfels

It has been very satisfying. Good service and, when needed, good customer service.

4 years ago

Reply from Guardian Protection

Hi Richard,

Thanks so much for sharing a 5 star customer experience! Guardian Protection appreciates your continued business.

Oct. 1st, 2019

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Verified Customer

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Rz

Reps and techs are great. Both knowledgeable and very helpful, willing to go the extra mile!

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family! It's great to hear you are enjoying the security services and we look forward to bringing you additional peace of mind every day.

Oct. 1st, 2019

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Verified Customer

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Alan

No call when I've set off alarm accidently. Makes me feel as if an intruder broke into home, I will get no response from company.

4 years ago

Reply from Guardian Protection

Hi Alan,

I'm sorry to hear you have had issues with the alarm, it is best to test your security system with us at or giving our customer care team a call at 1-800-PROTECT; we'd be happy to help!

Oct. 1st, 2019

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Verified Customer

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Nancy

Very good service, they came when they said they would and did a good job. Everything works well.

4 years ago

Reply from Guardian Protection

Hi Nancy,

Thank you for taking the time to provide 5 star feedback. Guardian Protection is honored to be your home security provider of choice.

Oct. 1st, 2019

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Verified Customer

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Edith W Smith

Good Response time is on point. My questions are always answered with knowledge.

4 years ago

Reply from Guardian Protection

Hi Edith,

Thank you for being a 5 star customer! It's wonderful to hear the quick response times on alarms is providing you the additional peace of mind you deserve. Have a safe day with Guardian Protection

Sep. 26th, 2019

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Verified Customer

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Wilma Kansas City, MO

Anytime I call and ask them something, I get good results. It was quick and easy to set up.

4 years ago

Reply from Guardian Protection

HI Wilma,

Thank you for taking the time to share a 5 star experience! Guardian Protection is proud to be your home security provider of choice.

Sep. 24th, 2019

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Verified Customer

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Larry Hertford, NC

The camera went out a couple of days ago and we need to call in the service call. The equipment has been upgraded.

4 years ago

Reply from Guardian Protection

Hi Larry,

Thank you for providing feedback, please reach out to us at 1-800-PROTECT or message here if you are still in need of service. Thank you!

Sep. 24th, 2019