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Guardian Protection

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4,706 User Reviews

8.5

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Trina East Orange, NJ

There was a time when I made a mistake and pressed the wrong button and the alarm came on and the customer service team was very quick with their response. They made sure my family was okay even though it was a mistake. I know I am connected and protected.

1 year ago

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Reply from Guardian Protection

Hi Trina, You said it perfectly – with Guardian, you are “connected and protected”! Our U.L. Five Diamond monitoring center never sleeps so you and your family can have true peace of mind. Glad to know that you are having a five-star experience in having made us your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Mar. 22nd, 2021

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Demetris Little Elm, TX

I was having a hard time and the lady took the time to talk to me and explain everything. I work the night shift and my family is here and I know my house is safe. I can see everything. It is convenient monitoring everything from your phone.

1 year ago

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Reply from Guardian Protection

Hi Demetris, I am happy to know that our Care team was helpful and took the time to talk and explain everything to you. So important when you are concerned about your family's well-being. Other customers have told us that they, too, love the Guardian App and being able to control their security and know what's going on, right from their smartphone. Glad that you like it, too. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Mar. 22nd, 2021

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Lucas San Antonio, TX

We had a really good installation technician who just walked us through the whole process as he was putting it in and then made sure everything was ready to go and working before he left on the day that he installed and we haven't had any issues since.

1 year ago

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Reply from Guardian Protection

Hi Lucas, Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and helpful. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection. Amy, Customer Satisfaction Advocate

Mar. 9th, 2021

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Lena Humble, TX

It’s not a hard system to lean. It’s easy to use in and outside the house. Customer service is able to answer all your questions. I would like to have something outside my house letting people know I have a security system.

1 year ago

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Reply from Guardian Protection

Hi Lena, Thank you for taking the time to connect with us. I am happy that you have found our smart security system easy to use from wherever you are and that our professional customer care teams has been knowledgeable and responsive. I am sorry that you did not yet receive your Guardian yard sign. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can be sure and send one to you. Thank you and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Feb. 5th, 2021

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Christopher San Antonio, TX

Guardian Protection had the best price we could afford. They were really good at communicating with us during the whole process. They scheduled appointments for us, came on time, and are very efficient. It's a little difficult to get the cameras put up because they need to be put near a power source, so your options are limited. I love that my house is protected while I'm gone.

1 year ago

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Reply from Guardian Protection

Hi Christopher, Thank you for taking the time to connect with us. So glad to know that you found us a fit for your budget. We work hard to keep things affordable so that as many families as possible can enjoy the benefits of home security. I am happy to know that you found our professional installation team prompt and efficient and I appreciate the input regarding the cameras. It's great to hear customer feedback! I want to thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate  

Feb. 5th, 2021

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Linda Rhoades Grove City, OH

Guardian protection is very responsive. Customer service very patient and willing to walk you thru any issues or questions you have. If problem needs a technician to resolve will try to get help same day if at all possible.

1 year ago

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Reply from Guardian Protection

Hi Linda, I am so happy to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian. Amy, Customer Satisfaction Advocate

Feb. 3rd, 2021

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Christine Wong Converse, TX

The customer service is great but some of the products can get a little glitchy. For example, the video doorbell doesn't show me live-feed from the panel. It will say livestream not available and will have to click to connect again. Also, the sensors might be a little too sensitive because it will notify my phone that there is activity at the Front Door but it's likely wind because no one is out there.

1 year ago

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Reply from Guardian Protection

Hi Christine, I am happy to know that you are finding our customer service to be great. Our Care Specialists are employed by, and work only for, Guardian Protection. They are dedicated solely to our customers' life safety needs. I would be happy to get you some assistance with the items that you mention are causing you difficulties. Kindly email me your account info (full name, premises address and phone number) to [email protected] so that I can escalate to our supervisor. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Jan. 25th, 2021

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Anonymous Hillsborough, NJ

Their pricing is good for home security. Every customer service representative I've spoken to has been very nice. They explain everything to me in a way that helps me undersatand. The people who installed the system were both very nice and knowledgeable in what they were doing. The system is easy to use and you feel very secure using it.

1 year ago

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Reply from Guardian Protection

Hi Anonymous, Thank you for taking the time to review us. I am happy to know that you appreciate the user-friendly benefits of your Guardian Protection smart home security system. Our customer care team is employed directly by Guardian and works only for Guardian so they can provide maximum knowledge and attentiveness to our customers. I am happy to hear that all of the specialists you have spoken to - from our care team to our professional installers - have been very nice and have taken the time to explain everything thoroughly. We appreciate that you chose Guardian Protection to be your partner in security. Life is better when it's safe! Thank you, Mary Lynn M. Customer Satisfaction Advocate

Jan. 22nd, 2021

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Herman Dayton, OH

Highly rated among security systems in the USA. I am impressed with the equipment. It works and it’s dependable. The people I’ve dealt with have been courteous and friendly. They represent the company well. The ladies and gentlemen who answer the phones are very knowledgeable. That is why I am very satisfied.

1 year ago

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Reply from Guardian Protection

Hi Herman, We are honored to be highly rated among security systems throughout the U.S. A. We take your safety seriously and work hard to combine reliable equipment with professional installation, backed up by one of the most friendly and efficient customer care teams you'll find. Our Care specialists work only for Guardian Protection and they love what they do. I am happy to know that you are getting the most from your life safety investment. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Jan. 21st, 2021

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Francis Weatherford, TX

The only one negative thing is I was quoted for one price and then for some reason it was more. The best thing is my family is safe and secure. Their equipment is a little more high tech. Most other companies don’t have a digital display.Whenever I have to call them, they answer the phone right away.

1 year ago

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Reply from Guardian Protection

Hi Francis, I am sorry there was some confusion in your price quote. I hope that you were able to get everything worked out and I am so glad to hear that our customer care team has been responding to your questions quickly. So important with a security system! Trust that our top priority is helping to keep your family safe and secure. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Jan. 21st, 2021

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James Gloucester City, NJ

Everything works fine. I haven’t had any issues. It is really easy to use. Any time there is a flip up or the signal goes off, they call right away and make sure everything is good. It is a good price and a reliable service.

1 year ago

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Reply from Guardian Protection

Hi James, I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us. Amy, Customer Satisfaction Advocate

Jan. 21st, 2021

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Natalie Baden, PA

They are very timely, professional, and nice. The system is very high functioning and has lots of features that I can use from anywhere. It is very efficient. I like that I can watch my security camera while I'm out of the country.

1 year ago

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Reply from Guardian Protection

Natalie, It's great to see that you have had such a positive experience and that you are getting great use from your security camera. Many customers love that they can check in live and also watch recorded clips. Thank you for choosing Guardian Protection. Stay safe! Kevin Customer Satisfaction Advocate

Jan. 19th, 2021

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Oscar San Antonio, TX

You get exactly what you expect out of a security company when you go with Guardian Protection. There are never any delays and you can speak to them easily. Their technicians did a great job setting up the system and it looks really nice. I like the app they have you use to control the system.

1 year ago

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Reply from Guardian Protection

Hi Oscar, Thank you for taking the time to review and rate us. I am happy to know that our customer care team continues to be there for you without delay and that our professional technicians provided a great experience in setting up your Guardian Protection smart home security system. Our customers love the convenience and control they enjoy with the Guardian App. It' great to know that you're getting the most from it, too. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Anonymous Prosper, TX

We had a problem with one of our cameras and I reached out to them since it had only been two weeks since installation. After reaching out to them, they had a technician come out the very next day. I love having the peace of mind knowing my home is protected whether or not we're home. I find their monthly fee rather high and after I signed up I learned that there are competitors that offer free installation and a lower monthly fee, so I wasn't very happy about that.

1 year ago

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Reply from Guardian Protection

Hi Anonymous, I am glad that we were able to resolve the camera issue to your satisfaction and I apologize for any inconvenience this may have caused. I agree; there is nothing like the peace of mind that comes with knowing that your home is secure whether or not you are there. In fact, our 24-hour monitoring center never sleeps --we are here when you need us most. We try hard to keep our prices affordable for the level of professionalism and quality that we provide. Thank you for entrusting your security to Guardian. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Jordan Shannon, NC

I have no problems with Guardian Protection. Customer service is always very knowledgeable about anything I'm calling about. The system is clean looking and I like the panel they installed. They give me a consistent alert whenever doors open and close and I think they're a very trustworthy company.

1 year ago

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Reply from Guardian Protection

Hi Jordan, So glad you like the clean, modern look of our security panel. We're proud of its smart, user-friendly features, too! I'm happy to know that you find great benefit in the alert notifications - they certainly contribute to the peace of mind people want today. Trust that our customer care team will be here whenever you need us and thank you for sending a shoutout their way. We are honored to have you as our customer. Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Luisa Cranberry Twp, PA

I went with Guardian because of their service and fair pricing. Also, the salesperson we talked to was very informative and never gave us pressure and was very professional. Every time I call them they are very helpful. The system is very user friendly and they give you easy access to everything.

1 year ago

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Reply from Guardian Protection

Hi Luisa, Thank you for taking the time review and rate us. We really do work hard to provide high quality monitored security at a fair and reasonable price. I am glad that you find your Guardian Protection home security system user friendly and super accessible - that's the beauty of the Guardian App! It's also gratifying to know that that our professional sales representative was professional and not high pressure. We train our sales reps not to push widgets, but to truly solve problems for our customers. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Keleigh Reading, PA

Every time my alarm goes off on accident, the people are very nice and ask me for the password. Unfortunately, I never set it up and I don't know how to get it set up. They installed everything and I already have a low battery on some of the door sensors and I have no idea how to contact them about that. Their system is really easy.

1 year ago

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Reply from Guardian Protection

Hi Keleigh, thanks for sharing your positive experience with the Guardian team! We appreciate our customers, and we're glad to hear it shows! If you need assistance, please don't hesitate to give us a call at 1.800.PROTECT (800.776.8328). Thank you for choosing Guardian and for taking the time to connect with us. Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Braxton Jacksonville, NC

It’s worth the price. It’s not too expensive. They are very straightforward and transparent. I never have any issues getting anything resolved. The technology is the newest and latest that’s out there. They notify you any time anything comes up at all.

1 year ago

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Reply from Guardian Protection

Braxton, Thank you for choosing to be Guardian Protection customer. While technology is advancing quickly, we do try to keep up with the latest, and make it available to our customers. Stay safe! Kevin Customer Satisfaction Advocate

Jan. 19th, 2021

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Mary Newark, NJ

Every time the alarm goes off, they call on me to make sure I am okay. If I was really in trouble, they would send the cops. They stay in touch with me, which is the best thing. I’ve had machines stop for over a year and nobody check with me with other companies.

1 year ago

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Reply from Guardian Protection

Hi Mary, We are honored to be your security provider. Trust that the Guardian Protection monitoring center never sleeps so that you can enjoy true peace of mind. And if you ever have any questions about your system please don't hesitate to call our trained customer care specialists. They love what they do and are happy to help. You can reach them at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Colin Edgewater, MD

Keep up the good customer service, I really appreciate that. When the alarm has gone off, they called me to find out if it was a false alarm and it was because of my dog moving around so it worked out. It is all working well.

1 year ago

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Reply from Guardian Protection

Hi Colin, thanks so much for the shoutout to our customer care team. They love what they do, and it shows! Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Jamie New Tazewell, TN

The installer did a very, very good job. It works much better than other products that we’ve seen. I like that we can log in with the app. It has been really nice. Also anytime I’ve had a question, they installer and the girl in the office are there and available for any kind of question or they do a good job of returning phone calls.

1 year ago

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Reply from Guardian Protection

Hi Jamie, Thank you for your positive feedback. I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection. Amy, Customer Satisfaction Advocate

Jan. 19th, 2021

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Anthony

If I go anywhere my house is safe and if my children are home by themselves I know they are secured. I think they should have more options and the screen should be bigger but they are professional and always there when you need them.

1 year ago

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Reply from Guardian Protection

Hi Anthony, I am glad to know that your Guardian Protection smart home security system helps to keep your children safe and at the same time brings you peace of mind. You are experiencing just what our systems aim to do -- remove worry thanks to monitoring things when you can't be there. I appreciate your suggestion regarding the screen size and we will take that under consideration. Thank you for choosing Guardian. Life is better when it's safe. Mary Lynn M. Customer satisfaction Advocate  

Dec. 17th, 2020

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Raymond

It's a good service. My alarm system has gone off twice, it was my fault, and in a split second Guardian called me to make sure everything was alright. They weren’t slack on their job. It seems to be real secure and simple to use. We like that it is not a hassle to use. It is really easy to use.

1 year ago

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Reply from Guardian Protection

Hi Raymond, Thank you for taking time to review us. I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and easy to operate. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. We appreciate your business. Amy, Customer Satisfaction Advocate

Dec. 17th, 2020

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Rigo

The previous owner of my home had guardian protection so the system was hardwired in already. It is a very good system. It is a pretty good company for a really good price. It has worked out very well. Everyone was polite and explained everything in detail.

1 year ago

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Reply from Guardian Protection

Hi Rigo, I am happy to know that you are finding five-star satisfaction with your Guardian Protection home security system, We strive to keep things affordable so that more homeowners can enjoy the benefits of quality home security. Glad to hear that everyone on our team has treated you politely and responded to your needs. We are here if you need us and of course can answer any questions that you have. Just give us a call at 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Dec. 17th, 2020

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Stephanie

It is a security company that actually works. I have monitors where I need to have them. I have the doorbell and lock and where I can see who is at the door. I like that I can access my alarm system through the app and that is connects to various other things like the AC and heating units.

1 year ago

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Reply from Guardian Protection

Hi Stephanie, Wow, it's great to see that you are getting the maximum benefits from your Guardian Protection smart home security system ! That's awesome! From the video doorbell to the secure smart lock to the Guardian mobile app that lets you not only check on the security at your home but also control your heating and air conditioning. This is what security, convenience and peace of mind are all about. I am honored that you have chosen Guardian to provide these all-important benefits to you. Thank you and have a great day! Mary Lynn M. Customer Satisfaction Advocate

Dec. 17th, 2020

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Karen

Customer service did an excellent job when they came to set it up for me. They explained everything thoroughly. I’ve had to call a couple of times with questions and they are very helpful and answer all of them. Everything they put in our house has worked very well. We feel very secure. The app is very easy.

1 year ago

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Reply from Guardian Protection

Hi Karen, I am happy to know that our professional service tech did an excellent and thorough job in setting up your Guardian Protection smart home security system. Our customer care team is here for you -- please feel free to call us anytime that you have a question. Glad to hear that all of your system's components are working well and that you and your family feel secure. I hope that you will continue to enjoy the many benefit s of the system, especially the Guardian mobile app. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Dec. 17th, 2020

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Jaquine

Everything was explained to me. I looked into other security systems and I wasn’t so pleased with them as I am with this one. I also had personal friends recommend them. I haven’t added any features but I could do it later.

1 year ago

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Reply from Guardian Protection

Hi Jaquine, I am happy to know that our professional sales consultant and service technician were thorough in explaining everything to you. We truly care about our customers and I think that's what sets Guardian Protection apart from all of the others. Know that we will be there when you need us and if you ever have any questions or would like to explore adding features, give us a call at 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Dec. 17th, 2020

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Janaye

Every time something happens with my wifi, they call me automatically to let me know. I appreciate that. I like that I feel safe in my home. The only one problem I had with it, they were able to fix with 24 hours and they called mt to make sure it was right.

1 year ago

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Reply from Guardian Protection

Hi Janaye, I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review. Amy, Customer Satisfaction Advocate

Dec. 17th, 2020

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Tkatz

The technician who came was amazing and professional. We have had nothing but great customer service! I love the system, I was able to hook up all my smart lights, locks, and devices so I can have easy to access scenes for my home.

1 year ago

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Reply from Guardian Protection

Hello Tkatz, Thank you for taking the time to review us. Professional installation by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am happy to hear that your experience with the technician and customer service has been a positive one. Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. Stay safe! Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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Alex

Easy to use. Anyone without training can operate. The equipment is very modern and high tech. I did run into a problem with intermittent issues and they were able to schedule a tech to come out right away and replace it. They've been very responsive and easy to reach. I'm not on hold forever.

1 year ago

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Reply from Guardian Protection

Hi Alex, Happy to know that you are having a five-star experience with your Guardian Protection smart home security system and its modern, high tech security components. Other customers have expressed similar thoughts regarding ease of use and I am glad that you agree! Glad that our professional tech quickly resolved your issue. As you know, Alex, our monitoring center operates 24-hours a day to provide you with peace of mind. Just as important. our customer and technical care teams work Sunday through Saturday from 7 a.m. to 11 p.m. EST to assist you with questions. Simply call us at 1-800-PROTECT (800-776-8328)! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 22nd, 2020

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Paula

I appreciated the professional way they handled my mistake and did not make me feel stupid. The representative that came was very informative and helpful for me. It is easy to use and seems better than some other in people’s home.

1 year ago

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Reply from Guardian Protection

Hi Paula, So glad to hear that you found our team to be professional, friendly and responsive. Also happy to know that that you are finding your Guardian Protection smart home security system to be easy to use and delivering to your expectations. Don't hesitate to call us if you have a question. Our monitoring center operates 24 hours a day to respond to your emergencies and for other questions, you can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Oct. 22nd, 2020

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William

The app is pretty good. It interfaces a lot of different things suck as the door opener and stuff like that. The panels seem pretty nice. The cameras are just kind of mediocre but everything else looks pretty good. They are easy to get a hold and they seem like they resolve any issue quickly.

1 year ago

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Reply from Guardian Protection

Hi William, Thank you for taking the time to review us. Other customers have expressed similar thoughts regarding how easy our app is to use. Glad you are finding it super useful! We strive to be very accessible to our customers and resolve any issue quickly, thus the reason for our extended hours care and technical service, in addition to our 24-hour monitoring center. Should you encounter any difficulties with your cameras we are here to help! Simply call us at call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 22nd, 2020

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Richie & Katie

Good value for what you are paying for. It is a one screen touch screen panel that is very user friendly and self explanatory. It keeps your home safe. Keep up the good work. I’ve called to ask questions and they’re always very helpful.

1 year ago

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Reply from Guardian Protection

Thank you for taking the time to let us know about your experience. We're always happy to answer any questions you have, but it's also wonderful to hear you're finding it easy to use. Be safe! Caroline, Customer Satisfaction Advocate

Oct. 12th, 2020

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Jill & Philip

Everything seems to work well. They’re very trustworthy. I feel protected. If I need emergency services, they’ll be available very quickly. Overall I feel comfort. They have been very attentive and respond quickly. They have done a great job.

1 year ago

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Reply from Guardian Protection

Hi, I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us. Amy, Customer Satisfaction Advocate

Oct. 13th, 2020

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P.

We had a few questions when we started since it was new to us and we are older people and they were very helpful. I feel safe. If there is an issue, we can get the police or an ambulance here immediately and that is a good feeling. The service people were good and the people that sold us the product were knowledgeable and respectful.

1 year ago

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Reply from Guardian Protection

We're so happy to hear that you feel secure. It's why we do what we do! Thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Michael

The system is easy to use and to understand. It does what it supposed to do. The best thing is the customer service. They have been very responsive and have taken their time to make sure I have been satisfied rather than just trying to get me off the phone.

1 year ago

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Reply from Guardian Protection

Hi Michael, Happy to hear that you have found your Guardian Protection smart home security system easy to use. Our customer care specialists and professional technicians love what they do and your experience is a great example of that. Thank you for taking the time to rate us and thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Norman

We really like what we have so far. We are really pleased. The best security. Every time we leave the house, we can set the alarm and it doesn’t matter that there is a dog. The people that came out to install the unit were professional and super efficient. We are loving it.

1 year ago

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Reply from Guardian Protection

Dear Norman, Your review is music to our ears! Guardian is all about keeping homes, people and their pets safer. Our professional techs love what they do, and it shows in the great experience that you had. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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star star star star star

Oscar

Everybody in customer service has been very informative. Everyone knows what they are doing. It makes me feel really relaxed knowing everything is in the line. They set it all up for me. The person’s name was Greg and he was fantastic. He gave me excellent pointers. The mobile app allows me to control everything from my phone.

1 year ago

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Reply from Guardian Protection

Hi Oscar, Thank you! Our customers tell us they love the interactive features of the app and the ease of use of our system. I am glad that you agree! Our customer care team loves what they do and it shows in the experience that you have had with Greg and all the pointers and support he provided. Thank you for choosing Guardian Protection and for taking the time rate us. Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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star star star star star

Russell

They are doing a fine job the way they are. They installed the equipment in my house in one evening. It worked out great. They get in touch with whoever you need, the fire department, the ambulance, the police. I have no trouble understanding it. They gave me all the information I needed and ran me through the process.

1 year ago

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Reply from Guardian Protection

Hi Russell, Thank you for taking the time to review us. I am happy to hear that your experience with Guardian Protection has been a positive one. Amy Customer Satisfaction Advocate

Oct. 8th, 2020

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star star star star star

Paulin

Everything is good. Access by the phone is very good. I always control of what is going on. I have security even if the wifi is not working. They came back after the first installation and finished the job and did it very well.

1 year ago

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Reply from Guardian Protection

Hi Paulin, Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection. Amy Customer Satisfaction Advocate

Oct. 8th, 2020

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star star star star star

Marge

One morning I set off the alarm and they called me immediately. It is excellent. They are very attentive with notifications. The salesman did not pressure me at all and when there was a special offer, we took it. Everything is going very well.

1 year ago

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Reply from Guardian Protection

Hi Marge, I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for taking the time to review us. Amy Customer Satisfaction Advocate

Oct. 8th, 2020

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Mattew

The best thing about Guardian Protection is the reliability. They are good. I like the price and the convenience. They called me several times to make sure I was getting everything I needed. Everything is touch screen which is kind of cool.

1 year ago

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Reply from Guardian Protection

Hi Mattew, Thank you for letting us know that you have found our staff to be responsive and skilled and have had a good experience with Guardian's security equipment. We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection. Amy Customer Satisfaction Advocate

Oct. 8th, 2020

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star star star star star_border

Gary

They do the security at my office and I have been satisfied with them for twenty year so when I needed something for my home, I decided to go with them because I was familiar with them. It gives me peace of mind. There have been a couple of instances where the response was slow and I had to replace my smoke detector four times but that was not guardian’s fault, it was the poor design of the smoke detectors, which are the only ones compatible with the system.

1 year ago

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Reply from Guardian Protection

Hi Gary, Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that your Guardian Protection security system is providing you with peace of mind. I am sorry that you have experienced some issues with your equipment. As always, the team of technical experts within our customer care division is here to help resolve any issues that you may encounter. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. We greatly appreciate that you chose Guardian Protection and will strive to continue to deliver top-notch monitored security to you and your family. Mary Lynn M. Customer Satisfaction Advocate

Sep. 22nd, 2020

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star star star star star

Lisa Cibolo, TX

Everything has been good so far. It’s really good. I love having the computer screen and having more control of what is going on. The gentleman that we have come out is really good. He has been very helpful. Any question I’ve had had been answered. They’re really knowledgeable.

1 year ago

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Reply from Guardian Protection

Hi Lisa, It's great to hear that you are enjoying the interactive benefits of your Guardian Protection smart home security system! There is so much peace of mind in knowing that you have more control over what's happening in your home. We will continue to strive to exceed your expectations. Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate

Sep. 5th, 2020

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Anonymous Beaver Falls, PA

Several people in my family have guardian so we got it again, we had it thirty years ago. So far we are happy with it. Our sales person was excellent. The man who installed it was also very nice. The equipment is very modern and very good. I am glad I am with a company I can trust.

1 year ago

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Reply from Guardian Protection

Hello, It is extremely nice to hear from another Guardian Protection customer who appreciates our services as much today as they did 30 years ago. We truly appreciate your business and are honored that you have placed your trust in us. Indeed the equipment is very modern and our professional technicians continue to install with excellence. Take care and stay safe! Mary Lynn M. Customer Satisfaction Advocate

Sep. 4th, 2020

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star star star star star

Linda West Chester, OH

I think the price is too high and there are some options that I had in my old one that they don’t have that I preferred more but it is okay I feel more secure and all of our questions were answered and were taken care of right away.

1 year ago

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star star star star star

Michael Youngstown, OH

Our family has been a customer for decades. I had a lot of issues getting the system set up but everything had worked out in the end and I’ve never had any issues with the hardware. I like that it is reliable. Everything always works.

1 year ago

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Reply from Guardian Protection

Michael - Thank you for being a long time customer of Guardian Protection! Glad to hear we were able to solve those initial challenges. Stay Safe. Kevin Customer Satisfaction Advocate

Sep. 25th, 2020

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Allison Delaware, OH

It has a lot of different features. It is up to date and easy to use. It seems to be a lot for my money. I think it is quality. I have good experiences calling in and getting set up. A technician came out and walked me through everything.

1 year ago

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Reply from Guardian Protection

I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We work hard to keep it affordable. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. It's great to hear your installation was a good experience, too. Our professional techs undergo rigorous training so that they can complete service calls thoroughly and with a great deal of understanding for our clients' needs. Glad it all worked well! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Sep. 28th, 2020

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Anne Grand Rapids, MI

I think it is a bit expensive compared to some other systems that friends and neighbors tell me about. Everything works well. They’re very nice. The gentleman that came to my house to set it up was very thorough and I appreciate that they called to check to make sure everything was working fine.

1 year ago

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Reply from Guardian Protection

Hi Anne, We appreciate your investment into security through Guardian Protection. Thank you for taking the time to review us. Professional installation by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was very thorough. Our techs undergo rigorous training so that they can complete our smart home security installations and service appointments thoroughly and with a great deal of understanding for our clients' needs. Life is better when it's safe! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Sep. 28th, 2020

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Anonymous Riverview, FL

There haven’t been any false alarms since the stuff has been installed. It’s reliable so I know the house is secure. With customer support, any questions, they answer right away and make sure we understand how everything works. It has put us at ease since we had a bad experience with another company.

1 year ago

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Reply from Guardian Protection

Hi Anonymous, I am glad that you are having a much better experience this time around, having chosen Guardian Protection as your smart home security provider. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe. Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate

Sep. 28th, 2020