- Guardian Protection
Guardian Protection
check_circle VerifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Home Automation with the Guardian App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensors, and professional monitoring services are standard. The IQ2 panel has hands-free Bluetooth disarming, a built-in glass break detector, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensors have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home’s critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
o IQ2 PowerG Panel
o 3 PowerG door/window sensors
o 1 PowerG motion detector
o Yard sign and window decals - Free, fast and safe professional installation
- 24/7 professional monitoring
- Free mobile app
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendants, image sensors, and a host of others.
Home Automation with the Guardian App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, Washington D.C., Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan.
However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.
Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
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Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
3,354 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Cathy Engels
Guardian is a reliable and trustuworthy company whom I have know personally for nearly 15 years. Their service is great and their products are top of the line!
Reply from Guardian Protection
Jul 23, 2020
Hi Cathy, Thank you for being a long-time customer of Guardian Protection! We appreciate your continued business very much.
Verified Customer
Alise Beccaria
Only been three weeks. So far so good. Only had a issue with connectivity once
Reply from Guardian Protection
Jul 23, 2020
Hi Alise, Thank you for choosing Guardian Protection and providing great customer feedback. Please give us a call at 1-800-PROTECT anytime we can be of further assistance!
Verified Customer
Brian
Professional installation. Customer service has been great.
Reply from Guardian Protection
Jul 23, 2020
Hi Brian, Thank you for being a 5-star customer of Guardian Protection! We hope the professional security installation and monitoring are bringing you everyday peace of mind.
Verified Customer
John Bluhm
good experience. Friendly and knowledgeable.
Reply from Guardian Protection
Jul 23, 2020
Hi John, Thank you for the 5-star feedback! It's great to hear the staff have been personable and helpful when needed.
Verified Customer
Emeka Olumba
Very good experience. I love the ability to monitor my house from any location from the any where.
Reply from Guardian Protection
Jul 23, 2020
Hello, Thank you for sharing a 5-star customer experience! It's great to hear the interactive smart security features like the phone app monitoring are bringing you everyday peace of mind.
Verified Customer
Susan McClelland
The pad is very simple user friendly don't believe they have to improve as of now
Reply from Guardian Protection
Jul 23, 2020
Hi Susan, Thank you for the 5-star review! Guardian Protection is proud to help protect your world every day with professional security services.
Verified Customer
Dennis
We are new to Guardian, but so far have been impressed with the personnel and product
Reply from Guardian Protection
Jul 23, 2020
Hi Dennis, Welcome to the Guardian Protection family! It's great to hear the professional security services have provided you peace of mind thus far.
Verified Customer
Joseph martinez
Technicians are great and services excellent electronics equipment
Reply from Guardian Protection
Jul 23, 2020
Hi Joseph, Thank you for being a 5-star customer of Guardian Protection! We appreciate your continued business very much and will work hard to help protect your world every day.
Verified Customer
Steve Johnson
Easy to work with. A little pricy but a very good system. Smart homes are the way of the future.
Reply from Guardian Protection
Jul 23, 2020
Hi Steve, It's great to hear you are enjoying the latest in smart home security technology with Guardian Protection! We appreciate your business and feedback very much.
Verified Customer
marcelle theis
excellent service and response ...not sure what else to say
Reply from Guardian Protection
Jul 23, 2020
Thank you Marcelle for being a 5-star customer of Guardian Protection; we appreciate you!
Verified Customer
Jeffri Theys
No real experience except installation, so far. That went well.
Reply from Guardian Protection
Jul 23, 2020
Hi Jeffri, Thank you for choosing Guardian Protection for your security needs! We are proud to offer professional installation and award-winning security monitoring.
Verified Customer
Liston Radney
Very good and easy to operate system that is very secure.
Reply from Guardian Protection
Jul 23, 2020
Hi Liston, Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and business very much.
Verified Customer
Ryan Malloy
Be upfront about initial costs. I was blindsided by other fees. My install tech was also late and a second guy had to finish the job. He seemed to want to hang around until he got a tip.
Reply from Guardian Protection
Jul 23, 2020
Hi Ryan, Thank you for taking the time to share helpful customer feedback as it will help us improve!
Verified Customer
Stan Chatman
It has really good. When ever we set the alarm and leave our home we know our home is secured and protected. Guarding Protection has given us peace of mind.
Reply from Guardian Protection
Jul 23, 2020
Hi Stan, Thank you for being a valued customer of Guardian Protection and sharing the peace of mind a professionally monitored security system can bring!
Verified Customer
Sarah Lilleston
So far I have had a great experience with Guardian Protection. Their customer service has exceeded my expectations!
Reply from Guardian Protection
Jul 23, 2020
Hi Sarah, Thank you for choosing Guardian Protection for your security needs and for taking the time to share a great customer experience!
Verified Customer
Ralph Joyner
Outstanding salesmanship, he came to my house and explained everything to me. All of the things exceeded what I wanted done. The monitoring being 24/7 and the workmanship is outstanding.
Reply from Guardian Protection
Jul 23, 2020
Hi Ralph, Thanks so much for taking the time to review your sales and installation experience! We are proud to help protect your world.
Verified Customer
James
professional and curteous, I have not had to arm the alarm much, but what I can see they are very good.
Reply from Guardian Protection
Jul 23, 2020
Hi James, Thank you for trusting in Guardian Protection! We've got your back with over 70 years in the security business.
Verified Customer
Stephen McClure
the customer service has been good, but the equipment has been faulty
Reply from Guardian Protection
Jul 22, 2020
Hi Stephen, Thank you for taking the time to share honest customer feedback as we are always looking to improve. If we can help with anything please give us a call at 1-800-PROTECT.
Verified Customer
Somero Porter
My experience with guardians has been very regrettable. Poor customer service., poor alarm system
Reply from Guardian Protection
Jul 16, 2020
Hello, I'm sorry to hear you are having issues. I've looked into your account and see we had a technician scheduled for 7/8 but service was declined by you; if we can be of further assistance please message here or call us at 1-800-PROTECT. Thank you
Verified Customer
Robert
Too soon to tell. From a "problem" perspective, they set up the bluetooth receive in the wrong spot (this is a new build). They said it would go in the kitchen and it went somewhere else that's a pretty useless spot since bluetooth is so weak. Also, no one really explains anything. You pretty much have to figure everything out yourself. On positive note, the second person that came here, Anthony, did an amazing job of helping to set things up correctly.
Reply from Guardian Protection
Jul 16, 2020
Hi Robert, thank you for taking the time to share helpful customer feedback! Our technical care is always happy to help answer any questions; just give us a call at 1-800-PROTECT.
Verified Customer
Brandi
I’m a new customer with guardian protection. So far my experience has been great overall. Knowledgeable, thorough, helpful, pleasant to work with!
Reply from Guardian Protection
Jul 16, 2020
Hi Brandi, Thank you for the 5-star customer feedback, we appreciate you!
Verified Customer
Michelle Barnes
The customer service representatives that I've interacted with have been knowledgeable and consistent with their message
Reply from Guardian Protection
Jul 16, 2020
Hi Michelle, Thank you for taking the time to share great 5-star customer feedback! We appreciate your business and feedback on customer care.
Verified Customer
Jacob Mills
Pricing was honest and fair for service and hardware. Customer service is great.
Reply from Guardian Protection
Jul 16, 2020
Hi Jacob, Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world every day with professional security installation and monitoring.
Verified Customer
alan kagel
Betsy the service technician has been great
Reply from Guardian Protection
Jul 16, 2020
Hi Alan, thank you for taking the time to share 5-star feedback for Betsy! We appreciate your business very much.
Verified Customer
Catherine H Head-Kirkley
I like the response time . Lately I had a problem with the billing department.
Reply from Guardian Protection
Jul 16, 2020
Hi Catherine, I'm glad to hear the quick response time on alarms is providing you the additional peace of mind you deserve. If you have any further questions on the billing please let us know.
Verified Customer
Patrick Walker
So far, it’s been a positive experience, as there haven’t bern too many issues understanding the system.
Reply from Guardian Protection
Jul 16, 2020
Hi Patrick, Thank you for choosing Guardian Protection! It's great to hear you are able to use the system as intended.
Verified Customer
Melissa Alvarez
They don’t explain the details of cámara recordings and very bad responders
Reply from Guardian Protection
Jul 16, 2020
Hi Melissa, I'm sorry to hear you are having issues. If we can be of further assistance please give our tech team a call at 1-800-PROTECT
Verified Customer
Dennis hays
Its been aswome so far not sure where they can improve it's so easy to use
Reply from Guardian Protection
Jul 16, 2020
Hi Dennis, Thank you for taking the time to share a great 5-star review! Guardian Protection is proud to help protect your world every day.
Verified Customer
Loretta Polson
I have had excellent service. I feel very safe with the security system,
Reply from Guardian Protection
Jul 16, 2020
Hi Loretta, Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world with professional security service and monitoring.
Verified Customer
Anonymous
Horrible. Don’t scam your customers. The rep flat out lied to me and your company did not even care.
Reply from Guardian Protection
Jul 16, 2020
Hello, I'm so sorry to hear this happened to you. Please use the 'Private Response' option here to send your address of services so we can assist.
Verified Customer
precious lane
Steven was amazing. He answered all of the questions I had. He was also very helpful and nice
Reply from Guardian Protection
Jul 16, 2020
Hello, Thank you for taking the time to share great 5-star feedback for Steven! Guardian Protection is honored to be your home security provider.
Verified Customer
Bonnie Everett
I like the services provided; howevere, the sales person always says someone will call to schedule and then they never do.
Reply from Guardian Protection
Jul 16, 2020
Hi Bonnie, I'm sorry to hear you're having some scheduling issues. I was unable to locate an account under this name so please respond here or call us at 1-800-PROTECT if you are still having issues.
Verified Customer
Audrey Cherry
My experience with Guardian Protection has been a good one. Each time I have had a problem with the system, they have been very good with solving the problem. I also want to express my sincere thanks to Eddie who has been a great help in correcting my camera problems. It I was to give him a rating, it would be a 10 plus!!
Reply from Guardian Protection
Jul 16, 2020
Hi Audrey, Thanks so much for taking the time to share great customer feedback. We appreciate your continued business and I will be sure to share your accolades with Eddie!
Aminata Jalloh
Excellent service & technician was very professional at all times
Reply from Guardian Protection
Jul 14, 2020
Hello, thank you for taking the time to share 5-star feedback for your technician! It's wonderful to hear you were treated with the professionalism that you deserve and we expect. Have a safe day with Guardian Protection.
Verified Customer
Alexandria
They help me out with what I need whenever I call them. I had issues with the sensors. They fell off the doors within the first day.
Reply from Guardian Protection
Jul 10, 2020
Hi Alexandria, thank you for reviewing your customer experience. If you are still experiencing any issues please reach out here or call us at 1-800-PROTECT.
Verified Customer
Anonymous
I got it as a package deal with my builder. The system is seamless.
Reply from Guardian Protection
Jul 10, 2020
Thank you for including Guardian Protection in your new home build! We appreciate your feedback and business very much.
Verified Customer
Dawnquilla
I think the best thing would be the app on my phone that I can use to arm and disarm my system, open my garage, and everything from my phone. The equipment is easy to use and is interactive. The technician that came out was very informative, knowledgeable. When I have to make a call to customer service, my issues have been resolved and I've been getting prompt information.
Reply from Guardian Protection
Jul 10, 2020
Hello, thank you for being a 5-star customer! It's awesome to hear the smartphone app is bringing you so much convenience and control every day.
Verified Customer
Caroline
I can control it through my app which makes it much easier. Every time I call or have an issue they've always been very prompt.
Reply from Guardian Protection
Jul 10, 2020
Hi Caroline, thank you for reviewing your customer experience. It's great to hear you are taking advantage of the smartphone app for on-the-go control of your security system.
Verified Customer
Kirk
You're secure with the system. It's a cheaper price.
Reply from Guardian Protection
Jul 10, 2020
Thank you Kirk for taking the time to share great customer feedback; it's nice to hear our sales team was able to set you up with a security package that fits your needs and budget.
Verified Customer
Nancy
They have a lot of options and what I've chosen, I'm happy with. It makes me feel safe.
Reply from Guardian Protection
Jul 10, 2020
Hi Nancy, it's great to hear the professional security services are bringing you the peace of mind that you deserve. Have a safe weekend with Guardian Protection!
Verified Customer
Teresa
I love the convenience of it. They are very responsive in getting back to me.
Reply from Guardian Protection
Jul 10, 2020
Hi Teresa, Thank you for your feedback; I'm happy to hear you had a 5-star experience!
Verified Customer
Manuel
It's user friendly and I didn't have trouble with setting it up. It's always reminding me of what's happening when I'm outside the house.
Reply from Guardian Protection
Jul 10, 2020
Hi Manuel, Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world every day. We appreciate your business very much.
Verified Customer
Terry
I wanted to be able to see my house while I'm away but I put it in on Wednesday and left on a Friday and haven't been able to see my house.
Reply from Guardian Protection
Jul 10, 2020
Hi Terry, I'm sorry to hear you are having issues with the cameras. Please give us a call at 1-800-PROTECT as we would be happy to troubleshoot this with you.
Verified Customer
Anonymous
Every time I had issues they were able to help me. They're always available if something happens.
Reply from Guardian Protection
Jul 10, 2020
Hello, thank you for the 5-star customer feedback! Guardian Protection is proud to help protect what matters most to you every day.
Verified Customer
Robert
At night I cannot make out the images. Other than the video, it's been good.
Reply from Guardian Protection
Jul 10, 2020
Hi Robert, thank you for taking the time to share helpful customer feedback, we appreciate your business!
Verified Customer
Terrence
I was referred the them. The price is the best.
Reply from Guardian Protection
Jul 10, 2020
Hi Terrence, Thanks so much for choosing Guardian Protection for your security needs. It's great to hear you came to us thru a trusted referral and our sales team was able to set you up with a security package that worked best for your budget.
Verified Customer
Matthew
Easy to use, small and out of the way. Very responsive and friendly customer service.
Reply from Guardian Protection
Jul 10, 2020
Hi Matthew, Thank you for the 5-star review of your customer experience! Guardian Protection is honored to be your home security company.
Verified Customer
Mary Ann
It's an improvement over systems I've previously owned. If you use the phone app, there's a lot of improvement since I first started using it. The pictures on the screen are pleasant to look at. The sound of the voice that you listen to when you lock and unlock using your phone.
Reply from Guardian Protection
Jul 10, 2020
Hi Mary Ann, thank you for switching to Guardian Protection! It's great to hear the interactive security features are bringing you everyday convenience and peace of mind.
Verified Customer
Steve
It's very user friendly, durable, and efficient. William W and the installer, John, were the best I've ever encountered.
Reply from Guardian Protection
Jul 10, 2020
Hi Steve, thank you for the 5-star review! Guardian Protection is proud to help protect your world with professional security monitoring.
Verified Customer
Anonymous
Seems like it works very well. They answered when I didn't need them and they were right there and asked if I needed help.
Reply from Guardian Protection
Jul 10, 2020
Thank you for the 5-star customer feedback! Guardian Protection is proud to help protect your world.