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Fort Knox Security

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7.5

Overall Score

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Kishore V Pflugerville, TX

When I called Fort Knox promised me that all safety precautions will be followed and Technician will come accordingly but , though the installation was good, the technician did not follow the safety precautions like wearing a glove or wearing a mask. We were scared because of COVID

2 years ago

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Valerie Connors Keller, TX

The installer was great, right on time, got everything set up, and showed me how to use my new system. I would definitely recommend Fort Knox to friends!

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Angie McKinney, TX

Ryan showed up on time, did what was promised, gave excellent instructions and left a clean work space! System up and running and everything looks good.

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Jack Houston, TX

Fort Knox was very responsive and able to meet all of our security needs. Their service reps were easy to talk to and kind throughout the whole process. Highly recommend.

3 years ago

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Reply from Fort Knox Security

Jack, Thank you for leaving us a 5 star review! We hope you are enjoying your new security system!

Aug. 28th, 2020

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Sylvia McAdams Garland, TX

Do not do business with FORT KNOX SECURITY SERVICES. They advertise $15.95. My bill is $65.00 month. Going through divorce . Needed to reduce bills. Call to see if they could help. They could not because of my contract. I paid a portion of my bill on Friday. On Tuesday the app was blocked. Today, I received a letter today saying they were going to do two thing....Take action to deactivated with no possibility of reactivation and they are going to have a lien put against my property. Really, I will never reactivate with you. I will make it a point to let people know not to do business with FORT KNOT SECUIRITY IN MCKINNEY TX...…. I GOING TO POST THE LETTER ON FACEBOOK. Just so they will know how FORT KNOT does business.

4 years ago

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Reply from Fort Knox Security

Hey Sylvia, Thanks for the message. We think this review is for the wrong company. It looks like your contract is with Alert 360, not Fort Knox Security. After speaking with them, the logs showed they tried to contact you over 30 times regarding your past-due payments, but never heard back from you. If you could please reach out to them they would be able to help you out. If you could also move this review over to their page instead of ours it would be much appreciated. If there is anything else we can do to help, please let us know.

Jan. 24th, 2019

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Rosy Dallas, TX

I called & Spoke to Sam regarding some concerns I had as a new Potential customer. He answered me in confirming that if we choose their services and later have issues with the equipment, we will need to pay them $89.00 to come out plus(+) any & all additional charges to fix the issues, every time (additional expensive charges, a common complaint in the bad reviews). He also confirmed that they do run an inquiry on your credit, and that they do automatically renew your contract for 1 year after your initial contract (also in the bad reviews). He wanted to send someone that very day to sign me up. I nicely mentioned I didn't like the idea of having to pay everytime for them to reassure the equipment is in proper working condition, IF Needed. He instantly got Loud & very Rude. I couldn't believe how quickly & without reason his attitude changed & ended the call. Makes me wonder how they treat their customers that are already binded into contracts (Oh wait, bad rude customer service is stressed in the bad reviews).

4 years ago

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Reply from Fort Knox Security

Hey Rosy, thank you for the review. We always strive to provide superior customer service, which is why we are Texas rated #1 in Customer Satisfaction. Like when you sign up with any utility, or cable provider where equipment is used in the home, a utility/soft credit check is always required. Sam is one of our brightest and most kind Sales Representatives we have. But we are always looking to improve and appreciate your feedback. If there is anything else we can do to earn your business please let us know.

May. 3rd, 2019

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lu zheng Houston, TX

We signed the contract with the company, and Enrique came here the next day, he is a nice guy, professional, good mannered, got it done quickly. Good job, five Star!!!

4 years ago

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Reply from Fort Knox Security

Thank you for taking the time to leave us a 5-star review! We hope you are enjoying your new security system!

Aug. 28th, 2020

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Robert Pearcy Fort Worth, TX

Evan was an awesome technician and he was very thorough on how to use the system correctly. He was on time and very efficient in installing and getting me up and running.

4 years ago

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Reply from Fort Knox Security

Robert, We are so glad that you're technician was helpful and knowledgeable. We hope you are enjoying your new home security system!

Aug. 28th, 2020

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Scott Wright Katy, TX

Marquis was early, timely in his work, and very explanatory. He made us feel very comfortable. The salesmen were great and the system is up and running and very thorough.

4 years ago

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Reply from Fort Knox Security

Scott, We love hearing that our customer service was top notch. We are glad that Marquis was early and helpful! Enjoy your new home security system and stay safe!

Aug. 28th, 2020

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Raymond Vasquez Buda, TX

The connection is always bad. Takes a long time to load videos. Also you only get a limited amount of videos before you have to get the company to reset it for you.

1 year ago

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Reply from Fort Knox Security

We would love to run a diagnostic on your security system, Raymond. Please reach out to support at (469)907-1550, and we'll help you find the source of your connection issues.

Jun. 3rd, 2021

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Lorena Padilla Grand Prairie, TX

Easy to use. Great installation man. Knowledge service representative.

1 year ago

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Reply from Fort Knox Security

Great to hear, Lorena! Our highly-trained staff is here to assist you whenever you need it!

May. 27th, 2021

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Debra miles McKinney, TX

It is easy and keeps us feeling safe! The videos are easy to view.

1 year ago

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Reply from Fort Knox Security

Your safety is our priority, Debra! Thank you for the great review!

May. 27th, 2021

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Jim Crump Dallas, TX

Honesty. Superior installation/customer service. Superior value over ADT.

1 year ago

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Reply from Fort Knox Security

Thank you for your kind words, Jim! Being upfront with our customers is very important to us!

May. 27th, 2021

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Pamela Goudlock Anna, TX

Great help with understanding options and install was efficient.

1 year ago

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Reply from Fort Knox Security

Glad to hear things are running smoothly, Pamela! Let us know if you need anything further!

May. 27th, 2021

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Saundra Britton Fort Worth, TX

Simple to use, when I made a mistake on l pad they are friendly and courtesy.

1 year ago

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Reply from Fort Knox Security

We're here to assist you anytime, Saundra!

May. 20th, 2021

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Robert Mueller Houston, TX

Great system. Need to know how to turn off cameras when not desired.

1 year ago

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Reply from Fort Knox Security

Thank you, Robert. Please call customer service at (469)907-1550 and we will walk you through the proper steps to fix this.

May. 18th, 2021

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Enrique Rodriguez San Antonio, TX

Camera go offline alot have to constantly go out a reconnect my self. There WiFi network for the cameras themselves. I’m just tired of it.

1 year ago

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Reply from Fort Knox Security

Sorry you are having this issue with your camera, Enrique. If you call (469)907-1550 we will have customer service help you fix this issue.

May. 18th, 2021

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Anthony Trevino Helotes, TX

Quality and Dependable customer service rendered at reasonable price

1 year ago

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Reply from Fort Knox Security

Thank you, Anthony. We pride ourselves on top-notch customer service.

May. 18th, 2021

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Cathy Harris Marble Falls, TX

WE HAD AN EQUIPMENT PROBLEM ABD FORT KNOX IMMEDIATELY TOOK CARE OF IT

1 year ago

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Reply from Fort Knox Security

Thank you, Cathy. We have the best technicians in the biz.

May. 18th, 2021

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Laketha Floyd Plano, TX

Horrible from the start, I was lied to about my rate, the installer showed up, and charged me a different rate than I was given by phone. If I could cancel I would.

1 year ago

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Reply from Fort Knox Security

Sorry to hear about your experience, Laketha. Please call customer service at (469)907-1550 so we can discuss getting you the proper rate for your security system.

May. 8th, 2021

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Eloísa Becerra Highlands, NJ

Have used them for 3 separate locations. Always fast and professional service.

1 year ago

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Reply from Fort Knox Security

Thank you for trusting Fort Knox with all of your security needs! We look forward to continuing our partnership with you, Eloisa.

May. 7th, 2021

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Selver Newman Fort Worth, TX

Thank you for keep me informed about my Security it is great

1 year ago

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Reply from Fort Knox Security

Hey, thank you for informing us how much great your security is working for you. Fort Knox loves hearing from our wonderful customers.

May. 7th, 2021

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Ritesh singh Irving, TX

Its good for the price. Contract is too long to maintain. All other services are good and worth the money

1 year ago

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Reply from Fort Knox Security

Thank you, Ritesh. We have different contract options available. Glad to hear you are enjoying our services.

May. 7th, 2021

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Shalini Jindal Plano, TX

Excellent. No problem so far. We had the system for only a month so far.

1 year ago

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Reply from Fort Knox Security

We are happy to hear your first month has been excellent, Shalini. We look forward to securing your home!

May. 7th, 2021

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Anthony Wadley Ennis, TX

My experience has been pleasant and what hoped for with Fort Knox

1 year ago

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Reply from Fort Knox Security

We are happy to hear of your pleasant experience, Anthony. We aim for perfection with every security installation, glad to hear we hit the mark!

May. 7th, 2021

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Diệt Cộng Fort Worth, TX

The technician did a wonderful job. This is the first time I am with Fort Knox, but I think nobody out there can beat that.

1 year ago

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Reply from Fort Knox Security

Thank you, Mr. Cong. Glad you are with a home security company you can trust!

Jul. 29th, 2021

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Anna Morin Dallas, TX

Jesse was on-time and very professional. He explained my service and equipment in detail. Thank you for great customer service.

1 year ago

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Reply from Fort Knox Security

We appreciate your kind review, Anna! We value our highly-trained technicians and staff!

Apr. 15th, 2021

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Lou Ellen King ,

Listened to my wants on my system. Quoted me a fair price. Installation was very professional. I am very happy with Fort Knox

1 year ago

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Reply from Fort Knox Security

We're so glad we were able to get you set up, Lou Ellen! Call us with any further needs!

Mar. 10th, 2021

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Hdt Fort Worth, TX

Jesse was super knowledgeable and extremely helpful throughout process. Would highly recommend him and Fort Knox security!

2 years ago

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Reply from Fort Knox Security

Thank you for the great review.

Jan. 15th, 2021

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Christopher Slone Mesquite, TX

The process was simple and easy. Systen was installed the same day I called. Tech was early and had me up and running in a few hours.

2 years ago

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Reply from Fort Knox Security

Thank you Christopher!

Jan. 15th, 2021

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C Hayes Ottawa, ON

DO NOT FALL FOR THE RATING ADVERTISED! The monthly monitoring rate was better than others in the area and the service seemed to work. However, look out for the fine print on the contract. COVID caused us to close our business and we were late making payments. They closed our account and billed us for the remaining contract amount of 778.10. Even sent it to collections. They would not budge on reinstating us even after the past due amount had been paid in full.

2 years ago

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Reply from Fort Knox Security

We are sorry that you've had a bad experience. It looks like however, this is an issue with the monitoring company, Alert360, which is who you signed a contract with. We are Fort Knox, which looks like we did install the equipment for you but the complaint you have is with the monitoring station. If you could please move this review to the appropriate company we would greatly appreciate it.

Sep. 14th, 2020

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J.R. Houston, TX

It was very unfriendly. Always question what I said . Alway thought I was lying.. Totally unprofessional and even my daughter said he was rued. He didn’t even wait to complete the job and is wasting my time to come back to complete the job. If it was up to me he would pay me 350.00 for putting up with his. He had attitude from jump when I asked him did he have shoe covers. When I asked him a question it was like pulling teeth out. Like I was bothering him.

2 years ago

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Reply from Fort Knox Security

Im sorry to hear our service was unsatisfactory J.R. Our business model is based on customer service and we hold ourselves to the highest standard. We will pull your account and review your comments with the team. Thank you for giving us the opportunity to grow and get better.

Aug. 18th, 2020

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Kathy B Grapevine, TX

I couldn't even get to the point of being a user. I asked for a sales advisor to come to my home to assess my current system and make recommendations for upgrading or replacing the system. The phone sales person said they do not provide in person consultation an only sell by phone. Sorry, but I want someone that knows there stuff and can help me understand what I need. What's the best way to drive yourself out of business .... never offer the upfront salesmanship it takes to win the account.

2 years ago

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Reply from Fort Knox Security

Thank you for your feedback Kathy. In light of Covid, we try to have as minimum in person contact as possible with our customers. This is why we are currently only doing over the phone consultations.

Aug. 12th, 2020

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Frederick Booker ,

Everything went good Charles showed me everything I needed to know bout the security system. The installation went smooth.

2 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Steve DeVine Conroe, TX

Fast installation and hookup. Everyone I talked to were friendly and gave straight forward answers. HIGHLY RECOMMENDED!!!

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Shannon S Tomball, TX

Everyone from the first phone call to the follow up calls are absolutely fantastic! Customer service is always a priority.

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Dorothy Godfrey Fresno, TX

Tech gave excellent service , very informative he took his time and walked me thru every step . Patient and very good role model .

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Aadam Morgan Dallas, TX

Fast, helpful, and informative. They came the same day I called and installed the system. They beat the rate I got from ADT.

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Caleb Roth San Antonio, TX

Jason did an awesome job installing and explaining everything. Very impressed. Easy, quick, efficient, and cost affordable.

3 years ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Charles. M. schill San Antonio, TX

Jason was excellent. He explained everything. Reviewed the contract & answered questions. It was a pleasure working with him.

3 years ago

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Reply from Fort Knox Security

Thank you for the review Charles!

Aug. 18th, 2020

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Sidney Nice Humble, TX

I tried to be their customer - but they used the CLASSIC BAIT AND SWITCH - Told me in writing - TWICE - "FREE Lifetime Warranty" (July 5th,2019) PROTECT 360 PACKAGE @ $29.95 / MO -1 LED TOUCHSCREEN KEYPAD -1 LTE CELL MODULE -6 DOOR SENSORS -3 MOTION SENSORS -1 SIREN -1 BACK-UP POWER SUPPLY (12 Hour Life) -2 YARD SIGNS -3 WINDOW DECALS -FREE Activation/Installation -FREE Lifetime Warranty -SMASH/CRASH PROOF And when I attempted to order - they raised the price.

3 years ago

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Reply from Fort Knox Security

Sorry to hear our customer process was unsatisfactory Sidney! I will pull your account and review your comments with the team. Our company is focused on customer service and satisfaction. We will review your comments with the team to help us grow going forward.

Aug. 18th, 2020

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DS Dallas, TX

Excellent professional service. Made effort to come to my home ASAP. Able to utilize my existing system. Did not try to upsell me.

3 years ago

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Reply from Fort Knox Security

Thank you for your 5 star review. We hope you are loving your new security system!

Aug. 28th, 2020

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Smiles of Riverstone Missouri City, TX

Just got new service installed and Ft Knox made it so easy! They were very professional and flexible with our scheduling. Thank you!!

3 years ago

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Reply from Fort Knox Security

Thank you for leaving us a 5 star review! We are so glad to hear you Fort Knox made getting a security system installed simple and easy.

Aug. 28th, 2020

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Derrick McKisick Melissa, TX

The entire team was so professional and did a great job on my service. I would definitely recommend this company to my friends.

3 years ago

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Reply from Fort Knox Security

Derrick, Thank you for taking the time to leave us this 5 star review. We are so happy to hear that you would recommend Fort Knox Home Security to your friends!

Aug. 28th, 2020

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Jamala Garcia Humble, TX

Edward was so nice and took the time to explain everything to me. I really appreciate the great service and attention to detail !

4 years ago

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Reply from Fort Knox Security

Jamala, Thank you for leaving us 5-star review! We appreciate your feedback and hope you're enjoying your new home security system!

Aug. 28th, 2020

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Loc huynh Houston, TX

Wonderful customer service and technician Ricky are very nice and friendly! I would recommended to friends and families member

4 years ago

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Reply from Fort Knox Security

Thank you for leaving us a 5 star review. We hope you are loving your new home security system!

Aug. 28th, 2020

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Olga Garay Austin, TX

Excellent this company in everthing the equip and the services..

6 months ago

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Barbara San Antonio, TX

Made it easy to get a home security system

1 year ago

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Reply from Fort Knox Security

We're so glad you feel this way, Barbara! That is exactly what we are going for. Getting home security should be a great experience!

May. 27th, 2021

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Clara Whitfield Mesquite, TX

Had issues with Installation Tech but they were resolved amicably.

1 year ago

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Reply from Fort Knox Security

Sorry you experienced issues with the installation tech, but I am relieved to see we could resolve the problem quickly. Thank you for taking the time to leave a review, Clara.

May. 27th, 2021

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Linda Mansfield, TX

Little confusing to learn how to use the system at first. Still learning. 😁

1 year ago

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Reply from Fort Knox Security

We would love to answer any questions you have regarding your security system and how to use it, Linda. Please reach out to customer service at (469)907-1550.

May. 27th, 2021