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Fort Knox Security

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167 User Reviews

7.9

Overall Score

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Kenita Williams Spring, TX

The customer service was great. Spoke with Chris the salesman and he was very helpful in helping pick out the system that was right for my home. Then I was able to get my system installed the same day, like wow, how awesome that was. The technician was great with explaining how to use the new system. The installation process went quickly and was easy to use after Robert went through the different functions of the alarm. Thanks Robert!!

1 year ago

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Reply from Fort Knox Security

Thank you for the review Kenita!

Aug. 18th, 2020

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Tony H Huffman, TX

The Technician was very knowledgeable and was able integrate most of an existing system that was installed in my house when it was built. I have used several other security systems in the past. The Fort Knox System is by far the best system I have ever had. None of the competitors offered the features I was looking for at an affordable price. The Doorbell Camera views an extremely wide range and I like having the ability to have Two way voice communication from the door camera and the Two inside Cameras. I Would Highly recommend Fort Knox Security to Anyone.

1 year ago

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Reply from Fort Knox Security

Thanks for the review Tony!

Aug. 18th, 2020

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Jocelyn North Richland Hills, TX

We moved here from Los Angeles and surcharging many home security companies though most companies are almost same . So we carefully focused good customer care and we found this company.. So much great service and fast appointment & set up also my English is poor though until i get it details explain....i love this company and appreciate all steps. Thank you so much!

1 year ago

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Reply from Fort Knox Security

Thanks for the review Jocelyn!

Aug. 18th, 2020

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Juan Salinas San Antonio, TX

Tech was on time, actually, early. Very knowledgeable, answered all my questions professionally and accurately. Clean and efficient, I was amazed at how he completed the job so fast. When he asked me if I was ready to go over the use of the keypad and the free app for using my phone to arm system, I was surprised. Fast and efficient, great job.

2 years ago

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Reply from Fort Knox Security

Thank you Juan!

Sep. 3rd, 2020

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Kaitlynn W Gunter, TX

Fort Knox provided us with great customer service from the moment I called in. I was able to get a same day install which was awesome! I received a call letting me know the technician would be there in 40 minutes and then a call from the tech himself when he was about 10 minutes out. I really appreciated that. Tech was on time and knowledgeable. Great experience!

2 years ago

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Reply from Fort Knox Security

Kaitlynn, We are thrilled to hear that Fort Knox provided you with such great customer service and that you're tech was able to get your home security system set up! Thank you for taking the time to leave us a 5 star review

Aug. 28th, 2020

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Jerry McDermott

Yesterday, Ft. Knox via CSG did a fantastic job to remedy by situation I made in my first review. They exceeded my expectations. It is unfortunate that the circumstances in my first review happened. Part of that was that I also could have done a better job. I am completely satisfied and would recommend this company to others. Very pleased with the outcome.

2 years ago

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Reply from Fort Knox Security

Thank you!

Sep. 3rd, 2020

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Hdt Fort Worth, TX

Jesse was super knowledgeable and extremely helpful throughout process. Would highly recommend him and Fort Knox security!

5 months ago

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Reply from Fort Knox Security

Thank you for the great review.

Jan. 15th, 2021

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Marie Nash Texas City, TX

I had a new home alarm system installed today by Fort Knox Security. The Installer was Charles, he did an awesome job, was very professional and very personable. Charles installed everything and explained the system to me in terms I could understand. I highly recommend Fort Knox Security. Call them today!

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Kay Boyte-Moore Houston, TX

Awesome service and super friendly people. We were robbed last night and I was so worried that I would have to spend another night here without security. Thank God they came out within three hours of me calling them and had the whole thing set up and running. I feel so much better now. Thanks guys!

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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S. Lindsey McKinney, TX

The customer service was excellent. Placing the order was very easy. I was even called with an earlier time frame than expected. The technician was on time and very professional. He was very knowledgable in setting up the alarm and he took the time to explain everything.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Daniel Rodriguez Houston, TX

They are very professional and pay attention to detail. Customer service is great and the technician Charles was the best. He has very knowledgeable, professional, cleaned up, and took his time and did a thorough job. He treated the instal as if it was his home. Definitely recommend them and request Charles...you won’t be disappointed.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Martin Chavez Houston, TX

Top Notch Security Alarm Company. I called them and made the appointment the same day and installed same day. Charlie the technician was very knowledgeable, professional, patient. Overall best experience so far, including service and price.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Sarah Yang Spring, TX

Charles came both Saturday and Sunday to help us set up all the cameras and door bell in our house. He was very through and knowledgeable, explained everything to us and gave us the new user tour on how to use the new security panel and online system. We loved our experience with Charles.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Martin Gonzalez Denton, TX

Great experience from start to finish. We got the perfect package to fit our security needs! Conversations on the phone were very pleasant with Seth. Sean followed it up with a great visit and installation. Everything works great and very easy to use! Thank you all for the great experience.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Nicolai Nielsen Houston, TX

Smooth process getting a quote for a tailor made security package and scheduling installation. Efficient and quick installation by knowledgeable and friendly technician, only minor hick up is that I have to wait another week for the new model cameras.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Crystal Ellis Santa Fe, TX

Enrique was AMAZING!!!! He was very professional and efficient. He explained everything thoroughly and made sure I understood not only every aspect of the options, but each step he would be taking to make it happen! I have already recommended Fort Knox to several friends and family members.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Yvette Alvarez Irving, TX

I called got info and then had a tech install my system by the name of Joe W. He was awesome I had requested a later than usual install because of my work schedule and this tech picked it right up and did a fast and efficient installation! I will be recommending this service to my friends

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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M. Hurley San Antonio, TX

Fort Knox Security was great from the initial phone call to the final install at my house. Very professional, not pushy, and helpful on every question I had. I would highly recommend Fort Knox to anyone as their service and products are truly top-notch! Thank you for allowing me and my family to feel safe and sleep well at night!

1 year ago

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Reply from Fort Knox Security

Thank you so much for the detailed review!

Aug. 18th, 2020

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Dan H Houston, TX

We are super impressed so far with Fort Knox. The entire team has provided outstanding customer service. The Houston technician, Chris, was unbelievable. Incredibly patient and hardworking. We greatly appreciate his hard work to get our system set up and running.

1 year ago

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Reply from Fort Knox Security

Thanks for the kind words Dan!

Aug. 18th, 2020

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rpm mini Irving, TX

FRIENDLY REPRESENTATIVE IN THE BEGINNING,KNOWLEDGEABLE,ABLE TO TAILOR SERVICES TO OUR NEEDS,PROFESSIONAL TECH SHOWED UP ON TIME AS PROMISED,WAS ABLE TO DO THE JOB ON BOTH LOCATIONS WITH NO INTERRUPTION ** I WILL RECOMMEND THEM TO ALL MY FRIENDS

1 year ago

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Reply from Fort Knox Security

Thanks for the review!

Aug. 18th, 2020

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Frank and Galina Lewis Arlington, TX

Joe came over today and installed the alarm. He was fantastic. We were really stressed at changing alarm companies. He made everything seem so easy. The alarm works great and is much better than our old one. Joe is truly a professional and you should be proud to have him working for you! Frank and Galina Lewis 2015 Hill Country Court

1 year ago

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Reply from Fort Knox Security

Thank you for the kind words Frank and Galina!

Aug. 18th, 2020

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Robert G Houston, TX

Our system was installed by Enrique yesterday. installation took longer than he wished but it was because of his patience dealing with a couple of old folks who are hard of understanding. so far we are pleased with our experience with Fort Knox. All our questions were answered to our satisfaction. Thank you

1 year ago

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Reply from Fort Knox Security

Robert, We are thrilled to hear that Enrique was able to get your security system installed and did so with patience. Thank you for choosing Fort Knox.

Aug. 28th, 2020

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Gary Gilson Sugar Land, TX

I signed up with Fort Knox in March 2012, and have used them ever since. When I bought my new home, I selected Fort Knox again. If it ain't broke, don't fix it! Of course I did get the latest technology upgrades. Installation/switchover personnel were on time, professional and made sure I got set up correctly and quickly!

1 year ago

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Reply from Fort Knox Security

Gary, Thank you for you being a loyal customer to the Fort Knox brand. We hope you are enjoying your newly upgraded technology features and hope to keep you on as a customer for more years to come! We appreciate your 5 star review

Aug. 28th, 2020

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Jimmie L Crenshaw II

I terminated my security monitoring with ADT about 6 years ago, decided to reactivate ADT and agreed to get going the next day. I decided to shop around for better offers and found Fort Knox Security. I liked their offers and decided to go with Fort Knox.

2 years ago

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Reply from Fort Knox Security

Thank you!

Sep. 3rd, 2020

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Clarence Robbins Missouri City, TX

They came out just as they promised, no change in price or equipment.

2 months ago

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Reply from Fort Knox Security

We know how important it is to keep our word! Thank you, Clarence. Let us know if we can be of further service to you.

Mar. 10th, 2021

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ken arndt Round Rock, TX

Did a good job, professional and went the extra mile to make sure all was correct.

3 months ago

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Reply from Fort Knox Security

Thank you Ken!

Feb. 1st, 2021

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Christopher Slone Mesquite, TX

The process was simple and easy. Systen was installed the same day I called. Tech was early and had me up and running in a few hours.

7 months ago

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Reply from Fort Knox Security

Thank you Christopher!

Jan. 15th, 2021

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C Hayes Ottawa, ON

DO NOT FALL FOR THE RATING ADVERTISED! The monthly monitoring rate was better than others in the area and the service seemed to work. However, look out for the fine print on the contract. COVID caused us to close our business and we were late making payments. They closed our account and billed us for the remaining contract amount of 778.10. Even sent it to collections. They would not budge on reinstating us even after the past due amount had been paid in full.

8 months ago

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Reply from Fort Knox Security

We are sorry that you've had a bad experience. It looks like however, this is an issue with the monitoring company, Alert360, which is who you signed a contract with. We are Fort Knox, which looks like we did install the equipment for you but the complaint you have is with the monitoring station. If you could please move this review to the appropriate company we would greatly appreciate it.

Sep. 14th, 2020

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Dung To Arlington, TX

I have signed up Alarm Security Monitor recently with Fort Knox and very happy with service: Low Rate ($15.95/month), and Free Installation. Joe, the technician performed the installation, was very professional and helpful.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Kevin , TX

Simply the best in every way. This place is #1 in every category. If you need an alarm system or need to activate/fix your alarm system or upgrade your alarm system this place is the place to call.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Dawn Rosario Waxahachie, TX

We were please with the response to have the system installed on the same day and up and running within a few short hours. The technician clearly explained the functionality of our system and was very professional.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Jay ,

Joe was the technician that came and evaluated and checked our system. He was completely professional and knowledgeable. If first impressions matter, we will have a long relationship with Fort Knox Security.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Kristina New Waverly, TX

Superior service from Daniel who arranged set up of our system. Allen seemed to be great when he came out for install but then I got the run around when trying to get my security certificate. Daniel was luckily able to take care of it for me.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Karen Ochoa San Antonio, TX

Jason our tech was so helpful and professional. Daniel was also wonderful and really worked to give us a great deal. Thank you to you both! I will be recommending this company!

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Eugene Plano, TX

The install was quick, the system is new generation. I love the smart home features like panic button and smart thermostat. I would recommend this company to my friends. The installation was quick.

1 year ago

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Reply from Fort Knox Security

Thank you for the kind words Eugene!

Aug. 18th, 2020

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Scott Nix Baytown, TX

The sales person told me that I was able to have 8 cameras for my house, with no problems,which ended up not being the case. I called and spoke to the manager, Seth, who stated that he would PERSONALLY handle my case and make sure that everything was good to go. There were problems with the install, and I never heard back from Seth again, despite his PROMISES that he would check back with me, and I put in repeated calls to speak to him.... crickets... nothing at all from Seth. It took over a week to complete the install. The technician was OUTSTANDING, very professional and kind. none of this was his fault in anyway. I would, however, recommend going with another company, as this one lacks communication skills, doesn't follow through on promises, and is very sub par as of this writing.

1 year ago

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Reply from Fort Knox Security

Thank you for being patient with us as we have experienced on personnel changes. Also thank you for leaving us such a detailed review. We will be reviewing your comments with the team and hope to use this situation to grow and get better.

Aug. 18th, 2020

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Kary Richardson Boerne, TX

Jason was so sweet and kind. He was very knowledgeable and helpful. Also very professional. He did not try to sell us anything extra but listened to what we wanted. I will highly recommend Fort Knox. Thanks Jason!!!

1 year ago

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Reply from Fort Knox Security

Thank you for the review!

Aug. 18th, 2020

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Lonnie Williams San Antonio, TX

Jason, our installer was very professional and courteous, He made the process simple and was done in no time. The rates seem to be the lowest in the market, we are very pleased.

1 year ago

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Reply from Fort Knox Security

Lonnie, We are glad to hear that Jason was knowledgeable and helpful! We hope you are enjoying your new security system for the lowest price!

Aug. 28th, 2020

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K S

We had an extremely knowledgable technician named Sean come out and set us up with exactly what we needed, no more, no less. We are very happy with the Fort Knox Security McKinney office.

1 year ago

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Reply from Fort Knox Security

We are happy to hear that Sean was able to get your security system installed in alignment with you expectations! Thank you for taking the time to leave us a 5-star review!

Aug. 28th, 2020

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Katia Pacheco Arlington, TX

Great experience since the beginning with Fort Knox, got a great deal at an amazing price. The technician Jose was so informative and helpful. Definitely will be recommending Fort Knox as the best security company.

1 year ago

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Reply from Fort Knox Security

Katia, We are thrilled to hear that you got a great deal on your security system through Fort Knox. Thank you for leaving us a 5 star review!

Aug. 28th, 2020

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Terrence Sanders Arlington, TX

He did a great job ,very professional willing to help a show me how to work this system

4 months ago

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Reply from Fort Knox Security

Thank you Terrence!

Jan. 15th, 2021

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PJ Houston, TX

We absolutely appreciated LaKendrick professionalism, and excellent installation service!

5 months ago

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Reply from Fort Knox Security

Thank you PJ

Jan. 15th, 2021

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Goomey Mansfield, TX

Technician was Outstanding! Easy to communicate with and he gave us easy to follow instructions. Happy Customer 😎

7 months ago

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Reply from Fort Knox Security

Thank you Goomey.

Jan. 15th, 2021

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J.R. Houston, TX

It was very unfriendly. Always question what I said . Alway thought I was lying.. Totally unprofessional and even my daughter said he was rued. He didn’t even wait to complete the job and is wasting my time to come back to complete the job. If it was up to me he would pay me 350.00 for putting up with his. He had attitude from jump when I asked him did he have shoe covers. When I asked him a question it was like pulling teeth out. Like I was bothering him.

9 months ago

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Reply from Fort Knox Security

Im sorry to hear our service was unsatisfactory J.R. Our business model is based on customer service and we hold ourselves to the highest standard. We will pull your account and review your comments with the team. Thank you for giving us the opportunity to grow and get better.

Aug. 18th, 2020

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Kathy B Grapevine, TX

I couldn't even get to the point of being a user. I asked for a sales advisor to come to my home to assess my current system and make recommendations for upgrading or replacing the system. The phone sales person said they do not provide in person consultation an only sell by phone. Sorry, but I want someone that knows there stuff and can help me understand what I need. What's the best way to drive yourself out of business .... never offer the upfront salesmanship it takes to win the account.

10 months ago

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Reply from Fort Knox Security

Thank you for your feedback Kathy. In light of Covid, we try to have as minimum in person contact as possible with our customers. This is why we are currently only doing over the phone consultations.

Aug. 12th, 2020

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Kishore V Pflugerville, TX

When I called Fort Knox promised me that all safety precautions will be followed and Technician will come accordingly but , though the installation was good, the technician did not follow the safety precautions like wearing a glove or wearing a mask. We were scared because of COVID

1 year ago

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Valerie Connors Keller, TX

The installer was great, right on time, got everything set up, and showed me how to use my new system. I would definitely recommend Fort Knox to friends!

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Angie McKinney, TX

Ryan showed up on time, did what was promised, gave excellent instructions and left a clean work space! System up and running and everything looks good.

1 year ago

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Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Jack Houston, TX

Fort Knox was very responsive and able to meet all of our security needs. Their service reps were easy to talk to and kind throughout the whole process. Highly recommend.

2 years ago

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Reply from Fort Knox Security

Jack, Thank you for leaving us a 5 star review! We hope you are enjoying your new security system!

Aug. 28th, 2020

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Sylvia McAdams Garland, TX

Do not do business with FORT KNOX SECURITY SERVICES. They advertise $15.95. My bill is $65.00 month. Going through divorce . Needed to reduce bills. Call to see if they could help. They could not because of my contract. I paid a portion of my bill on Friday. On Tuesday the app was blocked. Today, I received a letter today saying they were going to do two thing....Take action to deactivated with no possibility of reactivation and they are going to have a lien put against my property. Really, I will never reactivate with you. I will make it a point to let people know not to do business with FORT KNOT SECUIRITY IN MCKINNEY TX...…. I GOING TO POST THE LETTER ON FACEBOOK. Just so they will know how FORT KNOT does business.

2 years ago

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Reply from Fort Knox Security

Hey Sylvia, Thanks for the message. We think this review is for the wrong company. It looks like your contract is with Alert 360, not Fort Knox Security. After speaking with them, the logs showed they tried to contact you over 30 times regarding your past-due payments, but never heard back from you. If you could please reach out to them they would be able to help you out. If you could also move this review over to their page instead of ours it would be much appreciated. If there is anything else we can do to help, please let us know.

Jan. 24th, 2019

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