Serving homes and businesses in Texas, Fort Knox Security features low-cost monitoring and security services for residential and commercial properties. Fort Knox has over a decade of experience and focuses solely on security. The company's trained installation technicians each have extensive security system setup experience and can even provide system takeovers for Smith Thompson, ADT, Monitronics, AT&T, DSC, GE, 2Gig, and all others serving the major metro areas of Texas. Fort Knox Security also provides Smart Home integration as well as business security solutions.
Fort Knox Security has low monitoring rates starting at $15.95. However, Fort Knox Security requires a 36-month contract, and customers note a difficult cancellation process. Read Fort Knox Security reviews below to see what customers note about the pros and cons of the company.
Fort Knox offers upfront cost savings such as free activation and installation. This makes it an affordable and appealing option among other security companies. Waiving upfront costs leaves room in your budget to customize with additional equipment. With $0 alarm activation, Fort Knox Security also offers the below completely free of charge:
Fort Knox Security advertises same-day installation on its site. This is convenient for homeowners that want protection right away. You can have peace of mind knowing Fort Knox Security has timely service and you can secure your home as soon as possible.
Fort Knox offers inexpensive monitoring plans starting at $15.95 per month, which is significantly lower than what most home security companies charge. Monitoring plans include free activation and installation, but Fort Knox Security does require customers to sign a 36-month contract.
Fort Knox has the ability to take over existing systems. If you want to use equipment already installed in the home or if you are looking to save money by switching from your current security provider, Fort Knox helps you through this process.
Fort Knox has professional installer employees that each have about 20 years of experience with varying security systems. You can rest assured that your home will be professionally installed without lifting a finger.
Fort Knox Security offers a $100 referral bonus for every person you refer to its services. All you have to do is fill out Fort Knox Security's referral application and once your referral becomes a customer in "good standing," the money will be applied to your account. Note the referral bonus is not paid out in cash; it is only to be used towards your Fort Knox Security account. Also, it is unclear exactly what Fort Knox Security means by the referral must become a customer in "good standing."
Fort Knox Security's website lists this disclaimer regarding the referral program: "$100 account credit is valid for referrals in the first 60 days of service with Fort Knox. After 60 days, the referral credit is $50.00. Referring party must be a Fort Knox customer with an active account in good standing."
In case there are additional requirements for the referral to be eligible to apply and in "good standing," be sure to ask a Fort Knox employee for the details.
Fort Knox offers three main security packages but also allows customers to customize their own security plan by selecting their choice of monitoring and equipment.
Fort Knox Available Equipment:
Fort Knox Available Monitoring Options:
One downside of Fort Knox is that its 'Interactive Services' (the ability to manage your system from a smartphone, tablet, or computer) are available as an upgrade. This does not come standard as it does with most other security companies. You may find that having remote access to your system is a necessity.
Unfortunately, not much information is available online regarding equipment, packages, and pricing options. It lists monitoring plans starting as low as $15.95 per month but it is unknown how much this varies per customer or package. Because of this, it is difficult to know if Fort Knox is the right company for your home or business security needs without calling the company for more information.
Fort Knox provides residential and commercial security services in the state of Texas, specifically, Dallas/Fort Worth, Austin, San Antonio, and Houston and their surrounding areas. If you live in these areas, you have nothing to worry about; however, if you decide to move outside the service area before your contract is up, you may have issues canceling and will not be able to continue your service or take your equipment with you.
Consumers complain of the difficult cancellation process with Fort Knox. It is important to read the fine print and policies in any contractual agreement and contact the company with any concerns. If you want to learn more about what customers are saying about the company, read Fort Knox Security reviews below. Be especially sure to pay attention to customer service reviews, as this is a big part of a consumer's satisfaction with a security company.
Great customer service, knowledgeable staff, good pricing
We had an extremely knowledgable technician named Sean come out and set us up with exactly what we needed, no more, no less. We are very happy with the Fort Knox Security McKinney office.
Marquis was very professional and informative. Answered all our questions.
Chris came and installed our system. He was such a joy to be with and was efficient and informative!
Our technician Chris came out early in the morning and spent the entire day updating our old wired ADT system and coordinating the Fort Know wireless components to complement and expand our security coverage. The task was extraordinary complicated because the ADT wires were not labeled and Chris had to trace each one at a time. The system was easy to learn and Chris patiently lead us through each step to explain all of the extensive program features and selections to customize the perfect security setup for our home. Additionally, the sales staff of Seth and Zach answered all our questions prior to committing to Fort Knox and then coordinated with Chris during the installation to resolve issues as they developed. The agreement was well written and easy to understand. I highly recommend Fort Knox as a security company! Martin Buckley
I signed up with Fort Knox in March 2012, and have used them ever since. When I bought my new home, I selected Fort Knox again. If it ain't broke, don't fix it! Of course I did get the latest technology upgrades. Installation/switchover personnel were on time, professional and made sure I got set up correctly and quickly!
Great value and service! Our monthly rate is much lower than ADT and our installation experience was excellent.
My tech, ALYN was very diligent in giving me the best service at the best price.
Great experience since the beginning with Fort Knox, got a great deal at an amazing price. The technician Jose was so informative and helpful. Definitely will be recommending Fort Knox as the best security company.
Quick respond. Installation guy nice and easy to communicate with.
Very professional and knowledgeable, could not be happier.
Jesse arrived at my house on time and told me exactly how long he thought it would take once we confirmed what he would be doing. He clearly knows a lot about security systems and was able to navigate installation with the two ADP and Brinks legacy systems I have in my house. I was impressed by how quietly he worked and how prepared he was for the wiring and drilling. I know not all techs are going to be like Jesse, he clearly takes a lot of pride in his work. Luckily, Jesse lives close so we will request him moving forward if have any issues. He fielded customer calls while he was working which to me shows how committed he is to what he does. Fort Knox, you want to keep Jesse on your team for sure. I was very impressed.
Fort Knox was very responsive and able to meet all of our security needs. Their service reps were easy to talk to and kind throughout the whole process. Highly recommend.
Smiles of Riverstone
Just got new service installed and Ft Knox made it so easy! They were very professional and flexible with our scheduling. Thank you!!
The entire team was so professional and did a great job on my service. I would definitely recommend this company to my friends.
SYED NADEEM ZAIDI
Dictation came over Sean horrible had to reschedule with another one salesperson promised things that didn't exist talk to supervisor could not do anything extra for inconvenience lost my business forever one want to deal with a company who can't afford to lose $300 to satisfied customer
Reply from Fort Knox Security
May 03, 2019
Hey Syed. Thank you for your input. We always srtive for the best customer service possible. We do our best to provide low cost services. However, there is a limit on the amount of free equipment we are able to give to each customer. At the end of the day, we have to have enough revenue to keep our doors open. We are sending this to the Service Manager to see if there is anything else we can do. You should hear from us shortly.
Do not do business with FORT KNOX SECURITY SERVICES. They advertise $15.95. My bill is $65.00 month. Going through divorce . Needed to reduce bills. Call to see if they could help. They could not because of my contract. I paid a portion of my bill on Friday. On Tuesday the app was blocked. Today, I received a letter today saying they were going to do two thing....Take action to deactivated with no possibility of reactivation and they are going to have a lien put against my property. Really, I will never reactivate with you. I will make it a point to let people know not to do business with FORT KNOT SECUIRITY IN MCKINNEY TX...…. I GOING TO POST THE LETTER ON FACEBOOK. Just so they will know how FORT KNOT does business.
Reply from Fort Knox Security
Jan 24, 2019
Hey Sylvia, Thanks for the message. We think this review is for the wrong company. It looks like your contract is with Alert 360, not Fort Knox Security. After speaking with them, the logs showed they tried to contact you over 30 times regarding your past-due payments, but never heard back from you. If you could please reach out to them they would be able to help you out. If you could also move this review over to their page instead of ours it would be much appreciated. If there is anything else we can do to help, please let us know.
I called & Spoke to Sam regarding some concerns I had as a new Potential customer. He answered me in confirming that if we choose their services and later have issues with the equipment, we will need to pay them $89.00 to come out plus(+) any & all additional charges to fix the issues, every time (additional expensive charges, a common complaint in the bad reviews). He also confirmed that they do run an inquiry on your credit, and that they do automatically renew your contract for 1 year after your initial contract (also in the bad reviews). He wanted to send someone that very day to sign me up. I nicely mentioned I didn't like the idea of having to pay everytime for them to reassure the equipment is in proper working condition, IF Needed. He instantly got Loud & very Rude. I couldn't believe how quickly & without reason his attitude changed & ended the call. Makes me wonder how they treat their customers that are already binded into contracts (Oh wait, bad rude customer service is stressed in the bad reviews).
Reply from Fort Knox Security
May 03, 2019
Hey Rosy, thank you for the review. We always strive to provide superior customer service, which is why we are Texas rated #1 in Customer Satisfaction. Like when you sign up with any utility, or cable provider where equipment is used in the home, a utility/soft credit check is always required. Sam is one of our brightest and most kind Sales Representatives we have. But we are always looking to improve and appreciate your feedback. If there is anything else we can do to earn your business please let us know.
On time, reasonably priced, used existing unit, easy to deal with, great experience the whole way.
Joe was very helpful and professional. In and out very quickly.
We signed the contract with the company, and Enrique came here the next day, he is a nice guy, professional, good mannered, got it done quickly. Good job, five Star!!!
Edward was so nice and took the time to explain everything to me. I really appreciate the great service and attention to detail !
Evan was an awesome technician and he was very thorough on how to use the system correctly. He was on time and very efficient in installing and getting me up and running.
Marquis was early, timely in his work, and very explanatory. He made us feel very comfortable. The salesmen were great and the system is up and running and very thorough.
Evan was wonderful! Very professional!! He was very patient and explained everything thoroughly!! Thank You
Larry Honora Jr
Quick installation and professional service. A Happy experience
I called Fort Knox Security to see about monitoring an existing alarm system at my new business location. I talked to Andy and he was very helpful and professional, he explained my options and had me scheduled for a technician to come out and get me up and going. The entire call only took 10 minutes. I was notified when Sean (my technician) was on his way. He arived on time and reconfigured my alarm to work with their system and had me up and running in no time with an additional sensor and even replaced all of my sensor batteries and tested everything to make sure it was fully functional. Then he walked me through operating the alarm and made sure I was able to arm/disarm it and change the user adjustable settings before he left. Everyone was very friendly and courteous and kept me in the loop throughout the entire process. Also, the best price that I found for monitoring.
The tech was very helpful. He did everything really professional and he helped with everything I needed.
The technician was very professional and very efficient.
Great installation service guy was superb.
Jimmie L Crenshaw II
I terminated my security monitoring with ADT about 6 years ago, decided to reactivate ADT and agreed to get going the next day. I decided to shop around for better offers and found Fort Knox Security. I liked their offers and decided to go with Fort Knox.
Tech was on time, actually, early. Very knowledgeable, answered all my questions professionally and accurately. Clean and efficient, I was amazed at how he completed the job so fast. When he asked me if I was ready to go over the use of the keypad and the free app for using my phone to arm system, I was surprised. Fast and efficient, great job.
Very Helpful installation service...took the time to train us and understand our concerns
Fort Knox provided us with great customer service from the moment I called in. I was able to get a same day install which was awesome! I received a call letting me know the technician would be there in 40 minutes and then a call from the tech himself when he was about 10 minutes out. I really appreciated that. Tech was on time and knowledgeable. Great experience!
Wonderful customer service and technician Ricky are very nice and friendly! I would recommended to friends and families member
It was good. Friendly. Showed up on time.
Love the idea of arming and disarming my alarm wherever I'm at. Plus great equipment
Absolute worst company/salesman I ever had the misfortune to come in contact with! Said one price online, then quoted another when they installer got here, and called salesman to get lower price, but still was over 50% higher than first quoted. When I turned down the service the salesman got very irritated and rude. Will never use this company.
Yesterday, Ft. Knox via CSG did a fantastic job to remedy by situation I made in my first review. They exceeded my expectations. It is unfortunate that the circumstances in my first review happened. Part of that was that I also could have done a better job. I am completely satisfied and would recommend this company to others. Very pleased with the outcome.