Fluent Home

I had to sell my home and called Fluent to see about canceling my monitoring contract , expecting that I might have to pay maybe a 3 month cancellation penalty. The representative on the phone was not willing to work with me to resolve this issue. Told me I was locked into the contract. What reputable security company doesn’t allow a contract to be ended when a home is sold? So… the home was sold, I still have access to my account and the Fluent app on my phone, I can control the security system in the home, unlock doors, turn off alarm, etc., even though I no longer live there. And they are in the security business??? My bank account is still being debuted monthly for over a year now, even though I no longer own the home. I’m thinking of going to a news agency to bring public exposure to this sham of a company.

This company is not customer Oriented at all. We have had an issue with my mothers alarm for since 2018 we have been trying to work with the company to get the alarm in working order as well. That has been uneventful and trying to cancel the contract that DOES NOT have my mothers signature on it. It is in the same hand writing as the rep that apparently hooked her for another 5 years. My mother elderly 82 has been hooked by this company for 9 years and they refuse to let her out of her contract. The sales reps or customer service reps just read their que cards and don't even listen. I would recommend not using this company and absolutely if you have an elderly person do not allow them near the property without someone else in attendance.

DO NOT DEAL WITH THIS COMPANY!!!!!!!! From pressure sales, to lies, not returning messages. to hang ups when we did get through, there was nothing honorable about these people. It took over two months to get them to remove equipment from our home even though we did everything as outlined in the contract, to cancel within the 10 day grace period. Even now, months later I find out they have changed their name and continue to withdraw payments from our bank account. I hope after the bank investigation they get charged with Fraud. Don't feel just because there was a stop payment put in place, you are finished with them. Be diligent. I will never recommend this company to anyone I know. Kathia Edwards

No stars, but had to click at least one. Horrible service.!! Called 2 months in advance to get alarm sensors reinstalled bc getting new doors and frames installed and wanted to give ample notice. They said no, call a week before. Soooo, I called a week before to schedule bc they said that was all the notice they needed and when I called the week before I needed they could not fulfill the date. They gave me a later date AND then didn’t show up for the date scheduled!!! Schedule again and the tech doesn’t look at what he needs to do, just says the wire is broken and he can’t reinstall. The wires are behind the base board….so he never even saw that they were intact and in perfect condition!!!!!!!!!!! Don’t show for scheduled service, give false info, tech inadequate and lies in write up. Makes us look stupid. Been 2 weeks without alarm working and now they can’t have someone back till Aug 20 to reinstall, if the tech shows up and capable of drilling 2 holes. Ughhhh…. Stuck in the contract unless I pay 80% of owing amount. Monthly payment x years left in contract. DO NOT HAVE THEM AS YOUR SECURITY PROVIDER. They will say sorry sorry sorry till blue in the face, but you’re stuck unless you pay out the thousands to cancel. Fine if you don’t have to deal with them, but look out when you call in. Managers will not call you back, or take a call. I waited on hold for 40 minutes and on hold again for 30min!! What kind of service is that????? Customer service 0% Technicians 0% Managers 0%. Sales guy 100% for sucking us into this

NUMEROUS phone calls and some emails, as well as a written letter sent requesting cancellation. The company agreed to stop payments for the last few months of the contract and to terminate said contract. Now they will not terminate the contract as they "have nothing on file" regarding cancellation. I want OUT but they keep charging me. We are at the END of our contract but they will not cancel. I just want my payments refunded and out of this company. Incompetent installers. Had to school one on his product another had a massive toolbelt he kept scraping against freshly painted walls, even AFTER I said something. A suspected break in took over an hour to respond to via a contract company they use. Incompetent agents not using the "talk button" properly when trying to communicate via control panel. Lost 2 days wages and made two 350 km round trips because they went to the wrong house. A FIRE ALARM took half an hour to respond to by a phone call... luckily it was just kitchen smoke Told it was cancelled, told an email was sufficient to ensure cancellation...both lies. Won't support failing products. I could go on

This company works hard to ensure their customers are satisfied. Mandy P worked diligently with me to ensure my security camera was back up and running! Thank you Mandy!

I have been with Fluent for over 5 years now and for those 5 years I told my friends and family they were an excellent company. Recently I tried to cancel because we haven't used it in so long, and it has been a long running joke for 6 weeks. First to get though as an existing customer takes hours, then after speaking with someone for a half hour of repeating no thanks I want to cancel, she then says ok you will get a call back from another dept in 4 days to cancel. I didn't get that call for 3 weeks. He gave me an address to send a letter of cancellation with a signature, and it had to be sent snail mail. I have been billed twice since I started the process. there was also an incident a few years back that I needed help logging back into the app and the customer service rep logged me into someone else's cameras, and it took me days to get through to fix that.

I am 100% giving this company 0 stars (had to give it at least 1 star to submit the review), they have been nothing but a a huge headache to deal with. We sold our property in April 2021, and have spent the last 3 months trying to pay off the account and terminate services. Little did we know, only a Retention Specialist could send us the pay off request. We advised him that we were not interested in moving the system, and that the new owner didn’t want it either. We finally received the payoff invoice 2 weeks later. I call to give them payment, only to be asked if we had sent a Termination Letter( first I had heard that we needed to). She then transfers me to billing, and then comes back about 1@ mins later to inform me that “billing is gone for the day, I will send them an email to call you”. Meanwhile, I already wrote up my termination letter and emailed it to them, and the notice that they got it. I call back the next morning to speak with billing and was told, after waiting on hold for 58 mins total, that only 1 billing person can take my payment, and she isn’t in, but “i left her a message to call you back”. I asked to speak with a manager, to take my payment, was denied. I think maybe all these people should have a checklist of information that every single customer calling is informed of, because the system they have right now is unbelievably not customer centered. I would in the public, if I was this bad at my job, or my whole company was this bad at customer service, I would be fired. I would absolutely never in my right mind recommend this company to anyone at all.

I had an existing alarm system, when Fluent stopped by, we discussed lowering my bill. I signed up with them for that purpose. Through talking with the sales rep, I decided to add the doorbell camera and the medical necklace with the understanding that it would be $20 a month for six months for the equipment and $41 a month for the monitoring. I agreed to that. I received a bill two weeks later and it was $1200. I called Fluent and have been unsuccessful in getting clear answers other than I owe the money. It took me two calls before a representative gave me the breakdown on what I was paying for. I have tried to cancel the service and was told it would cost me more to get out of the 5yr contract then what the current bill is.. I am beside myself and extremely frustrated at this company.

I was very impresses with my tec today who fixed my door bell. She was Mandy & she was very very nice & fun to talk to. She did a very good job on my door bell.

This company is the worst. Their Systems does not work most if the time and their customers service is awful. I had issues with this company since this was installed in my home. When I call in for tech support you be on hold for the longest to only get a rep that can log the call and take down a time and date for them to call you back. Then when you get your call back it is not at the time and date you gave them so not home to trouble shoot. Give them a new date and time you may or may not get that call back then. The system goes offline at least 4 times a month. I don't even call anymore I just reboot the system. And this is not due to my internet connection because everything else in my home stays connected with no problem and upload and download speeds are great. Tech came out to my home told him there was a 3+ minute delayed response in my doorbell notification. He fixed it test it and it worked a week later it is back to a 3+ min delay. Had the system for 3 years called to canceled was told someone will call me back and to give them 5 business days. It has been 8 days still haven't heard from no one.

If I could give them zero stars I would. We had a home security system through AlarmTek and renewed our contract with them in 2014. At some point AlarmTek was bought out by Fluent. In the intervening years we had zero communication from them. In December 2020 we decided to cancel monitoring services with them. That's when it got "fun". Both my husband and I tried to get through to them to find out how to cancel our contract. At first we were told that we were on a month to month and we could just cancel. Then we were told that the contract we were in had a 2 year auto renewal and there was no option for us to get out of it earlier. We didn't have a copy of the contract so we asked them to send us one and were told that they couldn't email it to us for privacy reasons but would mail it to us. The contract came in the mail and there was nothing in there about the 2 year auto renewal. I called them again and, surprise, now they could email it to me since they hadn't mailed all the pages and the auto renewal clause was on the page that hadn't been mailed. We were frustrated by their lack of service and I told them that we were going to put a stop payment on funds pulled from their company until we got this figured out. So what did they do? The next time they pulled funds from our account it came from a different company name. January 20 we finally got an answer from them that we needed to send them written cancellation. I asked if we needed to send something signed by my husband and I or just email would do. I was told that email was ok so I sent it. The next day I received an email saying that we needed to send a signed written cancellation. Fine - we did that. We received notice from their department that they received the cancellation and they gave themselves 30 days to respond. At this point I had put a complaint into the Better Business Bureau because we were getting no answers from the company. In mid February I finally got notification through the Better Business Bureau from Fluent telling me that my written cancellation had been received and advising me what my payout amount was. The company also said that once they received the payout amount my account would be closed. So I sent a copy of their letter to me along with a copy of our written cancellation of services and a cheque by registered mail. I checked with them after a week to ensure that they were going to cash the cheque and saw it go through my account the next day. What happened next was that they sent me an invoice on March 1. I contacted them and they apologized and said that they would reverse the invoice. At this point I had lost all trust in the company and closed the bank account that they were withdrawing funds from. And a good thing that I did. They attempted to withdraw funds for the March billing and then sent another invoice on April 1 and again tried to withdraw funds. At the time of writing, April 23, we are being told by the company that their "resolutions department" is working on it and will be closing our account the end of the month. We'll see if that happens or if they'll just continue to invoice us for a service we're no longer receiving and have paid out in full. The incompetence of this company is unbelievable. Do not give them your business unless you want the worst headache when it comes time to cancel them.

Terrible security company. The customer service is non existent and they are usually rude. The equipment is alright initially, but starts to fall apart after a year. We’ve been having issues with our system lately and they have yet to fix the issue. They’ll be quick to get you locked into a contract (3-5) years, have a technician come out and install the system, but don’t expect to hear or see from them ever again. If something is wrong with your system, you’ll pay a service fee to have a tech come out and “fix” the issue and their equipment does fail often. Do yourself a favor and choose anyone but Fluent. We are just riding out the remaining time before we can get out of this contract. Even considering buying out the last couple of years we have left because we despise them so much.

Worst company I have ever dealt with. After 3 years I asked to cancel the contract. They said I could temporarily stop the service and not be charged so that if I ever needed it again, I could start again. Then 6 months later, they started charging on my Visa card again without asking me. I called and said to cancel but they kept charging on my Visa. I called again and they said I had to cancel in writing by email but they gave me the wrong email address. A month later, I got the right email address and cancelled again. They still didn’t cancel and said I had to sign a letter and send it to them. By then, that Visa card had expired. They wanted a new Visa number. Finally they offered to waive half the payments if I paid half. So to get rid of them I paid $150 on a new Visa card. As soon as the payment through, I called Visa and cancelled that card so they couldn’t add more payments. Sure enough they sent another bill for another month. Finally I got another letter that they wanted their equipment back and there would be no more payment required. This company is completely ruthless and unethical.

If I could provide a zero rating I would. I live in Ontario Canada. This company is the worst to deal with. The lengthy and negative comments you read about them is the same experience that I have had. I sent a UPS letter with a tracking number to cancel the service and paid the entire contract. Even though that occurred, they still withdrew money from my account, along with taking my money to pay off the contract. When you call to speak with them (a Canadian calling an American company by the way....) they are never receptive, or at other times never reachable at all! Their hours are deplorable and never available for resolutions on the weekend. This company is a farce to deal with and steal your money. They are very negligent in their practices. Please do you due diligence before handling any contracts with this company.

We signed with alarmtek in Saskatoon over five years ago. At some point they sold our contract to fluent, with out notification...well let’s just say how deceitful this company is. We went to cancel at the end of our contract and we were told that we were too late and automatically signed up for another 3 years. Initially when we inquired about canceling we were told that at the end of our contract we automatically flip over to month to month and that we could then cancel anytime. Lies lies lies. Now our system is too old and not working properly so we are paying a fee every month for nothing. They will change everything to new for us if we sign for another 5 years. Piss off fluent.., my recommendation to anyone wanting to cancel, get your cancellation letter in by registered mail so that they can’t dispute receiving it!!

I subscribed to fluent for security for my business for over a year. Since installation the cameras did not work properly nor did they record on the allocated server. Since then i have tried to cancel for poor service prior to the cancellation period and is left on hold or told to bad, the contract is a contract. Well, now I have had significant theft from the camera coverage zones twice with no way of viewing the thieves or leading to arrest or recovery. The service at fluent is horrible and i would not recommend anyone using this service. I just called again to day and was on hold for a very long time. I run two significant businesses and i never make reviews like this. If I ran my business this way I would be out of business. I am forced to continue the subscription for the remainder of the 3 year term with no real security and will be forced to purchase another system in conjunction with the Fluent System to ensure the safety of my assets. I cannot stress enough. DO NOT USE THIS COMPANY for commercial use. I would even question residential given the service culture here.

I made a initial call and request to cancel my service on January 4th 2021 and I was told was going to have to be extended another 36 months because I have missed the cancellation date. My mother and I have tried numerous before this and no answer. The BOY Mitchal who answered and said we couldn't cancel until the next available cancellation date for $2,600 in the middle of a pandemic.Prior to the year 2020 we have tried calling to cancel as well and was told we have to wait a year to cancel but was NOT informed that if we do not call 30 days before the next payment is due it will automatically add another 42 months, which is what the same BOY who said we will have to owe 2K just to get out of this alarm system is a SCAM!

BEWARE BEWARE BEWARE OF FLUENT!! If I could give them no stars, I would. This is a terrible company. Very very deceptive business practices. DO NOT get roped into a contract with them or you will never get out of it. We signed a 36 month contract with them on September 7, 2018. Then over the course of the next year they sent a contract to me and said that I had not signed everything properly. When I read the fine print, it was an updated contract that would have locked us into and ADDITIONAL 5 years! When I called them out on this, the customer service guy was so ugly to me. Then we were told that to cancel the contract we would have to pay a portion of the contract that was left. A "portion". Not the full amount but a portion. We opted to wait until we were in our last year of our contract and when I called today to cancel and pay the "portion" that they had previously stated that I needed to pay, they informed me that I had taken an "installation phone survey" and in that survey had agreed to a 42 month contract. That never happened. Somehow, they are not able to retrieve my original contract OR the recording of the phone survey. SCAM SCAM SCAM. I have never dealt with a company that has so many different stories, shady actions and deceptive business practices. BEWARE OF FLUENT! I am now in the process of filing a formal complaint with the State of Texas Attorney General's office. I am done playing their games. How many other people have they done this to? How many more will fall for their lies? Please don't be one of them. What a headache this has been.

Fluent is extremely difficult to cancel, and extremely unprofessional. We had a faulty system for 8 months, and the company indicated to us on the phone that it was okay our system showed as faulty on our end because on their end the system did not show this. They did not come to fix this problem despite our calls. When we tried cancelling it took over 4 days for anyone to get back to us through email, despite our daily phone calls. Any issues that we have had they have taken over 24 hours to connect with us. When they call during a work day, and you can't answer, trying to get back to someone is ridiculous and not possible. They have tried to have us pay the 80% to cancel the contract, despite them not fixing the issues with their system - therefore breaching the contract signed. What is the point of having a system that doesn't work correctly - having us have to bypass sensors to even set the alarm, defeating the purpose of the sensor in the first place. I have never been so disgusted with a company and their lack of customer service. This is a first for me to write a review. I feel it necessary for people to see the reality of what they could possibly be purchasing, and not take the perspective of how the company portrays their amazing service. Buyer definitely be aware.

I've had different home security providers throughout my military career. I had the FLUENT system for about a month. Equipment wasn't installed properly. Scratched my door and broke existing door bell. System didn't work properly from day 1. Tech called to fix it over the phone. That didn't work. I also found out that our police force will not respond to a 1 alarm. They will respond to 2 alarms, or if the panic button is pressed. Customer service is horrible. We finally decided to cancel because we are not going to pay for a faulty system with crap customer service for the next 5 years. Because we didn't cancel within the 10 day period, Fluent wants $1900.00 cancelation fee. FOR A SYSTEM THAT DIDN'T WORK FROM DAY 1. So I am educating people in my area and on social media on the company's ethical workings and tiny print in the contracts. This is a company that should be shut down immediately. Do Not Sign on with Fluent. The only reason I gave one star is because I can't submit without it.

I have been with them a little over a year, I am not at satisfied with the time in between the alarm going off and the time it takes to get a phone call to make sure your ok. And each time it is longer. It's not often it happens but hopefully it will never be anything serious.

I am very displeased with this company. People should be careful in dealing with their sales representatives. Sales rep was deceitful and please do not sign any document till you are satisfied with it. Their sales rep lied to me that, I have 10 days to test equipments to decide if okay to proceed and if not I can call it a quite with no fee. This guy deceitfully made me sign lots of things in a rush and even a video record. He lied to do a soft check on Credit card but he did hard check which affected my score. I refused to give him a void cheque when I started suspecting a foul play. From the day the guy installed the gadgets for test running, he has never returned to my house or even picked my calls.He lied about the rates, about the capacity of the system memory, he never told me there would be financing. I just got a mail after some days to make payment for financing. This was someone I told I could not afford $79 now added financing to the amount and altogether close to almost $100 per month. Very ridiculous. I told him from day one that I could not afford the $79 per month and lied if I have any lower deal from another company he would be ready to price match. I sent a lower offer from another company and did nothing. I called their office and promised to call back on many occasions but never did. They promised resolution team will look into it but never did. He also lied to me being a Canada version of another big security company that has been existence for a long time and flourishing in US. I see this as professional scam of the highest order. Please be watchful and do not fall into their trap

Had lost connection to my doorbell camera. The tech walked me through reconnecting it. It took a few different procedures but it is back up and working correctly.

Not at all what we expected. The sale person was friendly, but misled us and went so fast that we didn't know what we were doing till it was too late. We are elderly and they took advantage of that. We were under the impression that it was just an upgrade to our ADT system. We also didn't realize we were going to get a huge bill from from ADT for cancelling our contract. There is more but I am out of space. So now we are stuck with this scam outfit.

I tell you.... I had been with Vivant before this and had troubles with security inconsistencies. Now I am also having the same problems with Fluent. I thought they would be different, but really they are the same. They even use the same equipment but call it different names. (An agent told me it was the same supplier). So my garage door has been acting up. Issues keep coming up and staying on my phone no matter what I do to fix them. Constantly seems like a battery is running low..... Then there is my video system, which I was super excited about when we put it in as there are lots of break-in's around here. I imagined that would detour criminals and better yet we would get recorded on video for further examination. However, I had a break-in into my car two nights ago and the video didn't notify me. Now I have to search through every minute that hasn't happened yet. They won't return my calls when I get told they will get back to me within 24--48 hrs. Everything I have asked to be done since the very beginning of the contract has either been delayed due to incompetence. (Had to have the handy man come back twice to fix the camera - using my tools) When they say things are reset, they aren't!!! I'm tired of having hand hold this company to do their job.!!!

I sold my home. I found out it actually sold 5 days before our contract self renewed. I was told by our sales rep that it did not self renew. I now regrettably know why they hurriedly have the sales rep put you on a recorded line to say you have understand the contract. It seemed odd at the time. I even joked about this and sure that is recorded. Now they want me to pay 3 years to end (compete new total contract cotst). They have no early termination fee. They only agreed to reduce the fee to 80% due on my BBB complaint. I have reached out to the president Graham W and CEO Kimberley B as one cant get a manager on their customer service or resolutions team. For a company that offers per Graham’s words “unparalleled customer service”. It’s more like slavery to a contract that they want you to pay to death. Avoid at all costs

I just to spoke to Amanda...she was Amazingly Awesome!!! Very professional, thorough and extremely pleasant!!! Thank you so much for having her on your team...🙂

Every one is very professionsl and john my tec.& jasmine l was very informative, had good knowledge on what i wanted and she was able to set up payments to meet my needs.

I was very impressed with the service. On the phone today. Have been very pleased with fluent up until now, and their customer service has been very helpful

Hardware has been reliable as well as service. Needed to contact support to see about moving. Michelle easily helped me through the process as well answered any questions I had.

Amanda was AMAZING with us and was able to fix the issues that the sales rep had caused and she was able to fix them and give us a free month of service!!

Michelle work with me today, she had lot's of patient with me because I had some issues. She was professional and got my system up running Again! Hopefully her supervision will read this and give her A pat on the back she done a good job!

Becky was very friendly, personable and helpful when I called in today! Thank you so much for taking such great care of me! I really appreciate it!😊

We signed up more than 2 years ago. We are in a rural area so we get an extra charge for a service call. We have contacts on 5 doors. We have given up on trying to set the alarm. Either one of the contacts has a problem or the batteries are dead. One of the cameras hasn't worked for months. One time I called for help and the guy had me get the monitor off my computer and hook it up to their modem, then he had to make a few calls as he discovered other people had the same problem. He was supposed to call me back with the solution. After the second day I called him back and he said he didn't remember telling anyone that he would call them back. Meanwhile I had removed and reinstalled SwannView and that fixed it. Another time, the place was full of smoke and the siren was blaring. I called in a false alarm and they didn't even know about it! The people in the service department have no clue about anything and don't mind keeping you on the phone for ages while they try to figure things out. Yesterday, they "reached out" to offer a solution for these hard virus days - reduce our payments for a few months while at the same time renewing our contract. Not happening!

I don’t have anything bad to say, Fluent is amazing as you are always there when we need you. K wouldn’t go anywhere else. Thank you for being great .

I had an issues with frozen panel today and call customer service. It was pleasure talking to Christy. Problem was resolved in no time. Very good job

Myles was very uncooperative. He went out of his way to make things difficult for me to get the system back online after we installed the battery Fluent sent. My name was on file as I called last week, Alex sent us a battery and that we would be calling this week to put the system back online. Alex said then, it was all documented so no problem when we were to call back in. Myles needs to use common sense ... no burglar is going to order and replace the batteries and put the alarm system back online not to mention test the 2 medic alert necklaces. If Myles really cared about Sandra's security he would help get the system back online asap to track who is coming and going from the property. Alex and Monica were wonderful and understanding. My daughter and I are taking care of Sandra, a family member, who is in hospital with a stroke. Putting fresh batteries in her alert system makes it possible for Sandra to come home on a weekend pass.

Do not sign a contract and give this company any money. Dont let them in your home. Dont trust them. Have been dealing with these crooks for a year trying to resolve the issues but they dgaf. The salespeople flat out lie, misrepresentand con and then headoffice pretends they didnt because its all verbal. They will verbally promise you anything to get your business but once they have access to your banking info you are screwed. They install faulty equipment then charge you service fees to come "fix it' then when it still doesnt work, they blame you for having the wrong settings but it doesn work on their "recommended" settings either then they blame it on "platform issues" on the part of the equipment (that they sold yet cant fix) but still they take out the monthly fees and service charges. They take money out even when not authorized, they already get their money but then they hit your credit score repeatedly for no reason and the salespeople will forge your signature. And no you cant cancel the nonworking service because they want 80% cancellation fee despite not providing the service they advertise. They claim theres a guarantee but apparantly high quality, properly functioning equipment and service is not part of it. They only truly guarantee they will take as much of your money as possible. If I could give negative stars I would.

Worst company I have ever dealt with. Constant problems with equipment, long wait times for customer service,passing the buck with no resolution, inexperienced techs, no compensation for dozens of hours weekly on the phone with the same problem then rehashing it with customer services over and over and over again. And to top it off after they damaged my door handle, not once have I been offered compensation due my insane amount of time. I also do not appreciate trying to be bribed with $5 to give a 5 star review. I would have given 0 stars if I had that option. I will be going elsewhere when my contract is up!!

This kudos goes out to Customer SR, Isabella. She was most helpful and pleasant. Good customer service tends to be a thing of the past, however Isabella has restored my faith in what good customer service really is. Great Job Isabella!!!

This has been a terrible experience I would never recommend this company. Customer service is terrible. Fluent representative came and installed 1st camera over a dryer/furnace vent so alarm went off constantly. Very disappointing that rep didnt realize this would be a poor location. Called to have camera moved to a better location and they charged me $80.00. Also had them install second camera on this trip and installer caused major damage to wall wish I could post pictures here it is comical how he left it. . Sent pictures beggining of January and said they would send someone to repair. Here we are today end of February and nothing but multiple excuses that they can find someone to fix the damage. Today I get an e-mail from Liz at damage claims to go to an American hardware store get some putty and fix it myself. I have no words. BRUTAL.

DO NOT USE this company! False misleading information, poor client note taking and yesterday the Agent abruptly ended the conversation...they called me 2x's however no record of the reason. Well the reason is I moved, called to advise them but was on hold forever so I emailed therm. They called me back and we've been back and forth since for months. I was advised when I signed up I could move the service to my new location as I knew I was moving... only to find out after my move that I could only do that if I was 18-12 month from the end of my contract. It appears the new home owners do not want the system. Fluent then stated they needed me to contact the new owners so they could remove the equipment. Well the equipment does not belong to Fluent! They used the system that I had installed and updated over 20 years. The local rep only reconfigured the software from ADT to them and changed a few batteries. I offered them to install a system at my new home and I take on a new three year contract but they would not allow me..... I also contacted the installer who sold me on this monitoring service but of course...no return call. I have since reported them to The Better Business Bureau sand am waiting a response.

Fluent does a great job protecting my home, and my rental property. My smoke detector gives me peace of mind when I leave my pets at home, and the doorbell camera is cool.

Ok so we had a rep come to our door selling this new canadian based alarm company. We were nearing the end of our current contract and not happy with the old company so we bit. Salesman promised that the company follows up with their customers every few months on checking how the service is being provided. So far well over a year and no call was ever made. We have had are alarm go off by accident and they respond after we disarm the alarm however they can't hear us. It is frustrating. When talking to the customer service they were rude and wouldn't help with the repairs of the freeze detector. We will once again be looking for a new alarm company that is actually a Canadian based company. Not one from the states pretending to be canadian. Very unfortunate to be lied to.

I should have bbn read this review before signing with Fluent. I will echo most all the negatives previously noted in other reviews. They charged me full price even though they used sensors that were previously installed. Their equipment is constantly problematic and does not hold up over time. I have a doorbell camera that has not worked for 2 years and trying to get help correcting this problem has been time consuming and frustrating. Their customer service is not up to par with my expectations and when they asked me to get screwdriver and start taking thing apart, that's when I stopped and asked for a service technician. I am paying them every month for service and am not getting it. I would not recommend them under any circumstances. Go find a good reputable local provider.

This is by far the worst alarm system monitoring company ever,the equipment is trash,then always wanting to charge the customer to ship there faulty equipment to you for replacement,after I sent a picture if a hand writing cancellation notice,my services where suspended 5 days early,now I'm without an alarm because some lil Chris would not take NO for an answer of me continuing service with them,called to get service back on till cancellation date,how unfortunate the panel I have is all of a sudden to old and out if network,it's 3 years old might I add,I was without a smoke detector for 7 days because they wouldn't send a technician out to check on their faultly on,inwhich at the time was only 1yr old,for any new customer inquiring about FLUENT,RUN RUN RUN!!!!!!!!!!STAY i AWAY!!!!!!!!!!!Service and equipment are TRASH!!!!!!!

DO NOT BUY!! Problem after problem. Customer service is horrible. I didn't go 1 week without an issue. Alarm randomly going off and sending police to my house. I was billed by the city for false alarms. Then, I was moving and was told in order to get out of my contract I had to either pay off 80% of my 60 MONTH contract, or transfer the service to another person. I was moving to a place that would not allow the security system to be moved there, and I didn't have the thousands of dollars to pay off my contract. So, fortunately, the new homeowner (the buyer) of my home decided he wanted to transfer the service to his name. I was so relieved. Then, after a week of Fluent not returning his calls, I was back to being stuck with them again because he decided he was just going to go with another company. I called customer service super irritated & they told me they'd reach out to him again and let me know what was going on. So, a day before my closing date I still hadn't heard from anyone. I called them and was told he did finally decide to transfer the service to his name, so I left the equipment. Now, here it is the day after closing and I get a message about "why did I leave the security equipment?". So, again, I call Fluent and the customer service representative tells me this time, he never confirmed he was transferring service into his name. So I'm ONCE AGAIN stuck. I don't live in that home, the new homeowner has possession of the equipment that I have to pay for... all because Fluent's customer service dropped the ball... not only did they fail to return his phone calls, they gave me false information saying the transfer had been completed when it hadn't. I wouldn't recommend this company to my worst enemy!! HORRIBLE HORRIBLE HORRIBLE company all the way around. Equipment sucks, customer service sucks.... steer clear!!

On September 21st I had an appointment with Fluent Alarm company. A male identified as Miquel L by Kristina (office supervisor) on 10/04/2019 visited my home at approx. 9:45 – 10:45 a.m. Upon visiting my home, he began visually scouring my home, the floor counters top etc. as he walked in. Of course I apologized for the mess as we were (still) in the process of moving. Miquel was both told and shown where all sensor’s and cameras were located for removal by my husband. As my husband began to show Miquel around, I went into the master bath room area where I had clothes on the floor to pick them up and out of the technician’s way. I ended up in my closet with the door closed as I began rearranging my clothing inside. I then came out and asked my husband if Miquel had been in the bathroom, Damion stated; Yes, I showed him where the sensors were. I then proceeded to look for the technician, as I approached the front door I noticed the cameras and sensors were on the steps near front door with Miquel at his truck, leaning partially inside, I then opened the door to see what was going on as I’m watching him my husband says, the technician said he cannot install the system in the new house today. When asked why, my husband said the tech told him he hadn’t any tools, ladder, screw drivers or anything to install the system with. I asked why would he come here then, I then told my husband to instruct the technician to install the system at the home, which is what we called him out for. During his time at the old address he kept insisting on leaving after he left my bathroom. of course i didn't think anything of it because I don't wear my ring... every. Fast forward to the week of the October 1st. I woke and mentioned to my husband casually that I hadn’t seen my ring on my bathroom counter in which had been in the same place for two years. My husband Damion said; you’ll find it babe it’s in there, we’ve just been busy with remolding the new home, moving, painting etc. matter of fact unusually busy, I had many things on my plate and never wearing my ring (3 carats) it’s humongous. I didn’t notice it was missing initially. I there again told my husband October 3rd on the drive into work; you know I have not seen my ring. My husband says again; babe it’s in the bathroom, I said; I have not seen it! he say’s; babe you don’t even wear it, it’s in there. I started yelling it is not, it is not, I see it every single day and I have not seen it in a since last week! my ring is there all the time, I can visibly see it from sitting in the bath tub and it is not there. Friday morning, 10/04/2019 I looked for hours for my ring, after work looked for my ring, had the kids look etc. knowing it was not in the house, for it was not on my bathroom counter where it’s been for two years straight, I never wore it, it was huge. I yelled at my husband where is my ring? no one ever come inside our home, no one, no one we have no family or friends, no one in this state. Damion asked; was your ring on the counter when the technician came in the only person to whom came inside my home. I instantly started crying fell to my knees and knew he robbed me, he took my diamond ring. No one, when I say no one comes into my home, I have no family, no friends no one… all other pieces of jewelry further into the bathroom on the counter was there, every single piece he did not go in the direction of my other jewelry, it is my diamond ring that was right on the edge, flush with the bathroom entry door that is gone, when my husband allowed the technician from fluent to go into my bathroom unaccompanied he took my ring. I’ve spoken with fluent who began the call off being very defensive accusing me of falsely accusing their technician. She began to ask why would the technician need to go inside your bathroom, when I explained to remove sensors, she stated they didn’t have sensors in that bathroom on their list. This is very peculiar being their install report should have everywhere a sensor was placed. They should also have proof by way of sensor activity. She stated she would call the technician and ask him if he stole my ring and file a report. The call was mishandled to say the least. After I spoke with Kristi/Kristina she called back Friday October 4th stating she could not get Miquel L on the phone but would call back. I have not heard back thus far alarm system is still half installed because Miquel had to leave after many attempts removing sensors from my bathroom.

Fluent home took over Alarmtek, I was Alarmtek Client, early April 2019, I made a phone call to Fluent to order a part, I asked the operator to send a technician before ordering a part but the operator declined. We waited for a month, but the part had not arrived. After making many more phone calls, a part did arrived but it was not the right part. To make a long story short, Fluenthome's department are not communicating with each other and not following up with their client. Since then we have contacted Fluenthome multiple times to cancel our services, but keep getting the run around. It is never that department's job. One department said we cannot cancel by phone so we were instructed to send a written letter stating the reason we were cancelling. That was early June, we thought that is done, by mid June Fluenthome continued to withdraw payments, we called Fluenthome again and they agreed to a refund. They said it would take 15 days, by mid July once again Fluenthome withdrew another payment. So we cancelled auto payments. Today August 23 I received phone call from Fluenthome stating that we missed payments. As I said earlier Within Fluent home all department not communicate each other and not doing follow up with their clients. I know i can not asking you all to cancel your service with Fluent, but that is my true story. Raymond M