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Fluent Security

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798 User Reviews

6.6

Overall Score

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Ronald Ignacio

Reliable. Friendly staff. Knowledgable technicians.

4 months ago

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clayton

Always there to help with problems and techs will stay with it until resolved.

4 months ago

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Barry Campbell

Always responsive to any security problems

4 months ago

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Dale Beatty

The price is high for what you get otherwise customer service is good

4 months ago

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Mike Toledo, OH

Courteous and good response in solving problems

4 months ago

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Penelope Brown Dayton, OH

Great customer service and very economical

4 months ago

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Norma Stobbe

They always responded when my alarm went off

4 months ago

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Kay daines

Pleasant to deal with. Always accessable.

4 months ago

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Irene Smith

They have been helpful when I had questions and issues.

4 months ago

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Dean Nichols Wenatchee, WA

System works fine and help is just a phone call away!

4 months ago

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James Loomis Portland, OR

Overall, Fluent is good. I have had little trouble with the system.

4 months ago

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Sherryle Guze

They always respond immediately with any alarms or issues.

4 months ago

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Brady

Very helpful. Always patient with any issues. Very good alarm system

4 months ago

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Andy Ball

System hasn’t worked since our move to Ont.. Constant dead batteries, can’t leave doors open for a breeze, can’t wait to end my service!

4 months ago

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Ken Minty

No better nor any worse than any other security company. Service is slow and mediocre. Billing is always prompt.

4 months ago

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Judy Blackwood Sandusky, OH

They are very helpful if I have a problem

4 months ago

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joyce knipfer Dayton, OH

Every time there has been a issue, they call me right away.

4 months ago

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Jerry Toledo, OH

Send emails quickly when something is wrong

4 months ago

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Cathy Urlacher

I have been waiting over a year for a discounted rate which I was told I would get as a long term customer

4 months ago

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

5 months ago

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Nina Dayton, OH

Sometimes it goes off on its own for no reason but when I’ve called I’ve gotten immediate action.

5 months ago

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

5 months ago

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Pamela Jackson, MS

Customer support responds quickly. The equipment doesn't hold a battery charge, though.

5 months ago

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Linda Great Falls, MT

Nothing special about their system. They did have a fairly decent offer to start with but nothing makes them stand out.

5 months ago

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Angel Youngstown, OH

I feel protected on my own. They answer any questions or concerns.

5 months ago

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Dan

Things are fine. No complaints. Not a lot of interaction required

5 months ago

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Tania Petrie

Because half our system is down because the batteries keep dying in them and they are so expensive to replace

5 months ago

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James Medina, OH

It is convenient to use the app. Customer service has always been responsive.

5 months ago

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Laura Rogers Kennewick, WA

I have been trying to reach them for a very long time, quite frankly I have given up, my security system is of no use at all.

5 months ago

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S Schmold

Excellent response to alarm and maintenance issues

5 months ago

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Shahin Akbary-Soofi

Every time we have a problem, they are there!

5 months ago

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Bernie L'Hirondelle

It works well serves our needs and the service is good

5 months ago

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Robert Siewert Oregon City, OR

Always responsive to requests and assistance.

5 months ago

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Kathy

Always contact promptly when the alarm goes off

5 months ago

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Sid

Fluent changed their app which meant our phones no longer were able to access our system.

5 months ago

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Howard

If there is a problem it is taken care of quickly.

5 months ago

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Gerald Miller

Too Expensive for me to be able to continue with security, I’m now retired on fixed income

5 months ago

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Linda Hartum

One of our sensors keeps falling off so we can’t set the alarm. Company has not repaired it.

5 months ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Robin & Gary

The app could be better and the door bell camera is garbage

5 months ago

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Shane Pedlar

The equipment is garbage and the tech support is just as bad. Most of our equipment is in a box as fluent can't actually make what I pay for work.

5 months ago

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Brent

With so much new competition, there are equivalent options that are substantially less expensive.

5 months ago

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Elaine Salem, OR

Good service and very nice support people!

5 months ago

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Pierre D'Amour

No problems over the last years being served by them

5 months ago

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C B

Quality equipment, excellent customer service

5 months ago

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Karen

We have had poor customer service. Our system alarms failed communication non stop and in a given night 4-5 times which is exhausting

5 months ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Joan Kelly

Brutal customer care, no one seems to communicate to each other within the department, not enough clarification from customer service.

5 months ago

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Joy

Have always been trustworthy and get the service they said

5 months ago

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Donavon Jenson

The Alarm system is what caught us 3 Thieves

5 months ago

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Mark Domes

Satisfied with equip and service, though higher monthly monitoring fees than competitors

5 months ago

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Julian Ens

The last year has been terrible, poor service could not get in contact with any one, trouble with system, etc is this do to covid

5 months ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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