Fluent Security Logo

Fluent Security

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709 User Reviews

6.7

Overall Score

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Mel Henderson

There is nothing from them as far as contact to see if we are happy

3 weeks ago

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Richard West Mifflin, PA

It's not the best. They could be more thorough when someone calls.

3 weeks ago

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Robert

Not much communication between them and myself

3 weeks ago

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Anonymous

They’re not honest with me. The manager in Edmonton named Mitchell is not trustworthy.

3 weeks ago

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Jocelyn

I have been trying to cancel my account for 3 years! I moved and they still charge me "for the merchandise"

3 weeks ago

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Dianne Doyle

They have no service and if your alarm goes off absolutely no call back or acknowledgement that the alarm even sounded

3 weeks ago

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Brian

No problems at all but could be cheaper.

3 weeks ago

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Joan Reid

Service depends on the rep that is sent out

3 weeks ago

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Nelson

They never reach out to see if all is good. No follow ups for customer service

3 weeks ago

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Gerald Miller

Too Expensive for me to be able to continue with security, I’m now retired on fixed income

1 month ago

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Verified Customer

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Linda Hartum

One of our sensors keeps falling off so we can’t set the alarm. Company has not repaired it.

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Robin & Gary

The app could be better and the door bell camera is garbage

1 month ago

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Verified Customer

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Shane Pedlar

The equipment is garbage and the tech support is just as bad. Most of our equipment is in a box as fluent can't actually make what I pay for work.

1 month ago

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Brent

With so much new competition, there are equivalent options that are substantially less expensive.

1 month ago

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Elaine Salem, OR

Good service and very nice support people!

1 month ago

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Pierre D'Amour

No problems over the last years being served by them

1 month ago

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Verified Customer

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C B

Quality equipment, excellent customer service

1 month ago

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Verified Customer

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Karen

We have had poor customer service. Our system alarms failed communication non stop and in a given night 4-5 times which is exhausting

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Joan Kelly

Brutal customer care, no one seems to communicate to each other within the department, not enough clarification from customer service.

1 month ago

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Verified Customer

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Joy

Have always been trustworthy and get the service they said

1 month ago

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Donavon Jenson

The Alarm system is what caught us 3 Thieves

1 month ago

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Verified Customer

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Igor

Customer service is good, parts were shipped out in a timely manner

1 month ago

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Mark Domes

Satisfied with equip and service, though higher monthly monitoring fees than competitors

1 month ago

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Julian Ens

The last year has been terrible, poor service could not get in contact with any one, trouble with system, etc is this do to covid

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Jessica

Security is great. Equipment is junky. Takes a long time to send techs to fix faulty equipment

1 month ago

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Verified Customer

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Judith Wysocki

They have given me good service when I called for help fixing my alarm system

1 month ago

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Margerite Mortemore

Service when I phone them and they solve my problem quickly

1 month ago

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Kelly Collver

Have been prompt to help me regardless of the problem.

1 month ago

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Anonymous

Fluent does not cancel contracts when you want them to. They keep charging even after you have wrote a letter requesting cancellation.

1 month ago

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Verified Customer

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Petra Hoffmann

I feel this company could do a better job in getting a hold of its customers when things are not working properly.

1 month ago

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Niki Still Calgary, AB

The security system did not work. Customer Service was horrible. I had to call repeatedly and the issues and set appointments were never document nor did they attend the meetings. Staff were condescending and my entire experience was horrible when I was looking for help in a serious issue.

1 month ago

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Verified Customer

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Derek & Lori

To arm or unarm from your phone it’s hit and miss a lot.

3 weeks ago

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John Hutchinson

Poor service system has been shut down for a few months and nobody even checked on it

3 weeks ago

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Evelyn

They are hard to reach and have no idea what is going on with their system

3 weeks ago

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Penny

Not happy with the thermostat but that’s just me.

3 weeks ago

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Dana

Our doorbell camera always is out, we have to keep resetting it.

3 weeks ago

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Susan

Faulty sensors often fall off, long wait for service

3 weeks ago

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Anita

Fair, good quality system, feel safe and secure

3 weeks ago

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Gwen Dziwinsky

I find it hard to remember how to operate it. My husband has dementia and can't use tech stuff.

3 weeks ago

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Dawn

Feel we are paying too much for our service

3 weeks ago

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Christine

Low customer service, didn’t explain to us that we were locked into a contract

3 weeks ago

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William Youngs Toledo, OH

Awful customer service, no one ever calls you back. Takes advantage of sick elderly.

3 weeks ago

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Raymond Steele

They don't listen, you can phone in numerous times with complaints and they do nothing.

3 weeks ago

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Correen

I seem to have a lot of battery problems and they are very expensive.

3 weeks ago

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Jerry Wirsta

They don't up keep the equipment you have.

3 weeks ago

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Mike

Alarm goes off but sometimes no one call to find out if all is good

3 weeks ago

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Anonymous

Very poor customer service, poor installers, high pressure salesman and overly expensive

3 weeks ago

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Verified Customer

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Dave

Nothing special, other companies have better prices with better technology

3 weeks ago

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Aleshia

They're a bit shady when it comes to upgrades and renewals

3 weeks ago

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Trevor

Hard to contact for service - I have to pay for service tech to fix their errors

3 weeks ago

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