Name: Fluent Home
Rating: 3.3

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Harry Pecker West Linn, OR

Hidden one year renewal in the initial contract, that will automatically renew every year., even though they tell you are on month to month. They will charge you to upgrade their equipment with another contract or money. Run from this company if you are a customer.

8 months ago

Reply from Fluent Home

Hi, Harry. At Fluent Home, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (855) 238-4826!

Sep. 15th, 2022

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Verified Customer

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Jess L

Very difficult to cancel services once our contract was up. They continued to withdraw payments from our account even after I cancelled the service. Had to go through my bank to stop the payments.

2 years ago

Reply from Fluent Home

Hello Jess, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Phyllis Fort Wayne, IN

They use deceptive business practices. I tried to cancel my less-than-adequate service because I could no longer afford it, but they insist that I owe them for a year and refuse to remove their equipment.

2 years ago

Reply from Fluent Home

Hello Phyllis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Dale

Terrible customer follow up. Sensors are wireless (battery) not once was I contacted to perform maintenance on the system, 59% of sensors are in trouble mode.

2 years ago

Reply from Fluent Home

Hello Dale, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you so we can troubleshoot with you about the issues with your sensors that you are having. Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Betty

Do not follow through with what was promised, then say that it was never promised. Told I should of wrote down name of person on phone. I thought calls were recorded.

2 years ago

Reply from Fluent Home

Hello Betty, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Raul Espinal Cleveland, OH

Poor customer service staff member says they will call me back then call 2 days later them when they call the right agent wasn't available to fulfill my needs

2 years ago

Reply from Fluent Home

Hello Raul, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!!!!

Nov. 6th, 2021

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Verified Customer

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Karen Grosso

Last time we renewed we agreed to a lower price than you are currently charging and have ignored all my emails to try to deal with it

2 years ago

Reply from Fluent Home

Hello Karen, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Shonda Bashir Jackson, MS

My system doesn’t supply me with the security I need. I have no outdoor security lighting and not one camera. Most companies are offering these amenities.

2 years ago

Reply from Fluent Home

Hello Shonda, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Mr Hooykaas

I have never had a problem with this company. Anytime I called were very helpful

2 years ago

Reply from Fluent Home

Hello Mr. Hooykaas, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Morris Ertman

I have an unrepaired monitoring system they have not completed repairs on, because they claim the screen is broken, which it is not. So, I've unhooked the system so as not to have it beep intermittently.

2 years ago

Reply from Fluent Home

Hello Morris, I am sorry you had a bad experience. How can I correct this for you? We would love to troubleshoot further with you on this. Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Vega Toledo, OH

Tried to call them about a false alarm and kept getting put on hold. And they want $100 just to move a sensor on our front door.

2 years ago

Reply from Fluent Home

Hello Vega, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Dwayne

They are very fast to call when an alarm goes off. Very helpful and excellent customer service

2 years ago

Reply from Fluent Home

Hello Dwayne, Thank you for the 5 star review!!! Thank you for taking the time to share what you value about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Sandra

They started out higher but we can't seem to get any service -our shop security hasn't worked in a year (put in new batteries) still doesn't work and it seems each piece takes a different type of battery. such a hassle

2 years ago

Reply from Fluent Home

Hello Sandra, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss this with you! Please call us at 855.238.4826. Look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Dave Fentie

Have never had an issue with the system works great notifed immediately if is set off.

2 years ago

Reply from Fluent Home

Hello Dave,Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Diane Côté

Their after-installation service is very very poor!!! We've had a couple of issues and no one is available to come to our house, so we carry on with a compromised system.

2 years ago

Reply from Fluent Home

Hello Diane, I am sorry you had a bad experience. how can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Kari Dayton, OH

It is cheaper than what we had before and we haven’t had any problems with any of it.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the service to be both reliable and inexpensive. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Jacqueline Toledo, OH

Easy to use, I never have problem. I’ve only had to call customer service one time and they were very nice.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that you have had a good experience with the service as well as when speaking with our support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Gilbert Pittsburgh, PA

They don’t give complete information when you sign up. The equipment is okay. It is security. They just need to be upfront.

2 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear that you did not feel you had a complete understanding at the time of signing up for the service. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you!

Nov. 8th, 2021

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Verified Customer

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Elsa Amherst, OH

Anytime I’ve pressed the button, they have made it out so there are no problems.

2 years ago

Reply from Fluent Home

Hello Elsa, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Margo Dayton, OH

Their service stinks. When you call, you wait for one to three weeks to get service. Our alarm has been going off and they don’t answer consistently. They need to get closer to their customers.

2 years ago

Reply from Fluent Home

Hello Margo, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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Kathy Columbus, OH

My needs are taken care of. It is average security. There are no bells and whistles. Just what I need, simple.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that we have been able to provide the service that suits your preference. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Donald Washington, PA

Good equipment. It is easy to use. I would like more signs to put outside my house.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with the equipment. If you would like to discuss the option of additional yard signs, please feel to give us a call at 855-238-4826. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Charna Toledo, OH

A lot better than ADT. It is a lot easier to use and it tells me when my doors are open. They are all nice.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the service easy to use. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Anonymous Columbus, OH

It gives me peace of mind, but it could be better if I could reach it from anywhere not just at home.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that the service helps to give you piece of mind. We do offer the option for remote connection on select panels and packages. If you would like to speak with us about this, please feel free to give us a call at 855-238-4826 and we would be happy to discuss this with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Patricia Toledo, OH

If the alarm goes off, they are prompt and contact me promptly. They are less expensive than what I had before.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly strive to react quickly when our customers need us. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kimberly Richmond, IN

Every time I call they walk me through what I need and get me solutions quickly. I feel safe with them.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have had a great experience with our support team and that we have helped you to feel safe. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Walter Toledo, OH

I feel very secure with the alarm system on the house. It seems very accurate. But, there is no one in our area to come out and service it.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that you have found the service to be accurate and that this has helped you to feel secure. Thank you for the feedback in reference to the area technicians. Thank you!

Nov. 8th, 2021

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Verified Customer

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Charlotte Youngstown, OH

Customer service is attentive and answer with a pleasant smile. There are no real problems. When the smoke detector goes off, they do call.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a good experience with our support team as well as with the service when the alarm does sound. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Ron Thorpe

Lack of followup i.e- replacement batteries and where to find them (should be complimentary after 8 [email protected] +$50/ mo.))

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. As standard we do not provide batteries, as these are a consumable item. We are however more than happy to assist you in locating them to the best of our abilities. Most batteries used by security equipment can be purchased at big box retailers and if not can be found on amazon. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Ricardo Philomath, OR

The system works well. It's easy to set up and it's easy to turn off. I need to use it more often.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that you have found the service easy to use. If you would like, we would be happy to go over the system and it features with you in order to ensure you are getting the most out of it. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Edward Krause

They help resolve any problems over the phone and will send a tech person to the home if needed.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience when addressing a technical issue. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Anonymous Pittsburgh, PA

They come and install it but there is no follow up to see if there are any issues.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We dont as standard reach out to customers unless requested. However, we are certainly available to speak with you and assist in any way that we can. If you would like to speak with us, please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Sara

Basic but good. Always friendly when I call for help. My security is basic so not sure how much it deters individuals

2 years ago

Reply from Fluent Home

Hello Sara, Thank you for the amazing review!! We love hearing what our customers like about our services. If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Glenn White Oregon City, OR

I canceled my service in December of 2020 but some back door item I am stuck for another year of payments which i find offensive for you as a business to force someone to maintain something that they don't want!!

2 years ago

Reply from Fluent Home

Hello Glenn, I am sorry you had a bad experience. We would love to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 28th, 2021

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Verified Customer

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Nancy Kadatz

The response to alarms are extremely quick and they alert the RCMP if I don’t respond

2 years ago

Reply from Fluent Home

Hello Nancy, Thank you for the 5 star review!!!! We love hearing what our customers love about our services!!! Please call us at 855.238.4826 if you ever need assistance!

Oct. 14th, 2021

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Verified Customer

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Angie

Poor site service. I’ve asked several times for someone to assist me to change batteries in my sensors. Tired of asking. I would never have continued my contract for 2 more years.

2 years ago

Reply from Fluent Home

Hello Angie, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Daryl Jones

All but impossible to communitcate with. We had a problem and getting it resloved took months. Promises of compensation were not kept and we were without service for months

2 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We can completely understand the frustration of delays in reaching a company when there are issues. I would like to mention that there is also the option to contact us by email at [email protected] In reference to a promised compensation, we would be more than happy to honor a promise of this nature if at all possible. To discuss this further, please feel free to contact us by phone or email and we will be happy to address this. Thank you!

Oct. 12th, 2021

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Verified Customer

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Brenda Preece

Notifications of camera triggered video is far too sensitive. Have sometimes rec'd more than 100 when wind blowing.

2 years ago

Reply from Fluent Home

Hello Brenda, Thank you for the amazing review!!! We can walk you through how to change that setting on your camera! Please call us at 855.238.4826. Thank you for being part of the Fluent family!!

Sep. 30th, 2021

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Verified Customer

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Rodney Kuehn

I wanted to make changes and the contract is very inflexible unless you are willing to sign up for another 5 years. I think the plan is too expensive for what else is out there and company is unwilling to modify.

2 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. We can completely understand the frustration of a contracts limited flexibility. However, the agreement between the company and the customer is important to remain as intended by both parties. We are happy to work with our customers as much as possible on pricing however these changes do require a new agreement in an effort to protect both the customer and the company in having clearly outlined obligations for both parties. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at [email protected]

Oct. 7th, 2021

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Verified Customer

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AMJ

System indicated low batteries - no info on type of battery or how to access battery in flood detector

2 years ago

Reply from Fluent Home

Hello AMJ, Thank you for the amazing review. Please call us at 855.238.4826. We would love to walk you through what batteries you need and how to change them. Thank you again for the amazing review!!!

Oct. 7th, 2021

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Verified Customer

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Sandi McClaughry Salem, OR

System is good but have problems with getting information on how to change out the batteries on the sensors located within the house.

2 years ago

Reply from Fluent Home

Hello Sandi, Thank you for taking the time to write this awesome review!! We would love to assist you with any information you may need. Please call us at 855.238.4826. Look forward to hearing from you! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Verified Customer

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Darren Hasein

There has been some issues for example my motion sensor went off when we were not home and they called me told me and said I needed to go check it out

2 years ago

Reply from Fluent Home

Hello Darren, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Mike

Very few false alarms tech support is not the best and they want to charge you for fixing their equipment

2 years ago

Reply from Fluent Home

Hello Mike, Thank you for the amazing review!! I am sorry however to know that you were not happy with our tech support. Would love to turn this into a even more positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 29th, 2021

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Verified Customer

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Anonymous Salem, OR

Was not pleased with equipment as it continually was compromised. Finally gave up on successful repairs and disabled it. I want the fee discontinued as a monthly payment for equipment I can not, will not use.

2 years ago

Reply from Fluent Home

Hello, I am sorry you had a bad experience. What can we do to correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Claire Walliman Hillsboro, OR

Every time i have had a problem or question, someone has solved the problem/answered question

2 years ago

Reply from Fluent Home

Hello Claire, Thank you for the 5 star review! We appreciate you taking the time to write this review, allowing others to see what you love about us! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Dan Bourdages Calgary, AB

It worked fine when in place, however when contract is up, they make it very hard to cancel and DO NOT put a stop payment as it will effect credit rating (The Customer service agent told us, even after contract completion) Cancelling with this company is the hardest thing you will do. Their requirements are ridiculous in this day and age of Technology. Also do not recommend their customer support during cancelling services as they are rude and actually laughed at my wife for wanting to cancel. I highly do not recommend this company and will inform my friends and coworkers of the poor service.

9 months ago

Reply from Fluent Home

Hello Dan, please give us a call at 855-238-4826 so we may discuss this further.

Aug. 24th, 2022

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Nsa443 Edmonton, AB

Norman was the gentleman who came to fix my system. Professional, detailed, and fixed it like he was fixing it for his own house. Thanks Norman!

10 months ago

Reply from Fluent Home

Hello Nsa443. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Norman. Thank you for choosing Fluent!

Aug. 5th, 2022

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tammy pelletier Calgary, AB

Ank, was my tech , absolutely professional, polite, knew his stuff , wonderful encounter & conversations with him Highly recommend

10 months ago

Reply from Fluent Home

Hello Tammy Pelletier. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Ank. Thank you for choosing Fluent!

Aug. 5th, 2022

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James Sherwood Park, AB

Horrible customer service would be kind. Spoke with an agent who constantly talked over us, argued assumptions, belittling comments (saying anyone knows anything about a contract)… The equipment is ancient. Deception with contract renewal, such as not putting statements in the contract such as a contract renewal date actually means an extension on the original date of the contract. There is more…

11 months ago

Reply from Fluent Home

Hello James. I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you can give us a call at 855-238-4826, we would be more than happy to assist you. We look forward to hearing from you!

Jun. 21st, 2022

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Travis T Denver, CO

Do not do business with this company! I have been trying to cancel my account with them for two years and they are still billing me and sending me to collections. I cancelled my service over the phone. They told me it was cancelled and kept billing me. I called back and they told me I needed to send a fax to cancel my service. I sent that in June of 2021. Just got an email telling me I owe them $200 because my account is still active. This is the most unethical company I HAVE EVER DEALT with hands down. Don't deal with them unless you want to pay them $50 a month for the rest of your life. Getting my attorney involved at this point so this company just keeps on costing me $$$.

1 year ago Edited October 25, 2022

Reply from Fluent Home

Hello Travis. I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you can give us a call at 855-238-4826, we would be more than happy to assist you. We look forward to hearing from you!

May. 18th, 2022