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Fluent Home

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7.7

Overall Score

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Lisa Bagonluri Saskatoon, SK

Mandy was the first person I spoke to about my problem and she followed up the following day and carried out what needed to be done to address my concerns and went above and beyond to help me!! Thank you Mandy!

2 years ago

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Reply from Fluent Home

Thank you Lisa for the awesome review!!! Love hearing that are staff are going above and beyond to help our customers!!! I will make sure Mandy knows you mentioned her! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

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Bill Winnipeg, MB

If it were possible to leave 10 stars, I would. Zia was knowledgeable, helpful, patient. But most of all she had personality plus and made the call a very pleasant experience.

2 years ago

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Reply from Fluent Home

Thank you Bill for the amazing review! Love knowing our friendly staff made your experience awesome!! I will make sure Zia gets kudos! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Y.Mucker Louisville, KY

My experience with Fluent has been rocky for over 5yrs but I hung in with them. I recently got new cameras that a friend helped to activate to my tv monitor. When I needed additional help after my best friend's initial help I called Fluent Tech Dept. Richard H is a technician who was very helpful and very understanding. He put in the time to make the system work with my TV Monitor as well as gave good advice to upgrade my internet speed. Hats Off to Rich for his good work and making a good name for Fluent! Rich The Tech is 5 Stars. Y.Mucker

3 years ago

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Reply from Fluent Home

Hello Y.Mucker, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

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Wanda Webster Cincinnati, OH

I had two power outages this past weekend. My system was not working properly. I called and received a call back from Mandy P, she was very helpful. Thank you for the great service.

3 years ago

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Reply from Fluent Home

Hello Wanda, Thank you for the 5 star review!!! I will make sure Mandy knows you mentioned her in your review!! Thank you for sharing what our agents were able to do for you!!

Nov. 4th, 2021

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Richard Springfield, IL

Mandy in customer support resolved our problem and should be commended accordingly. We tried twice previously with other customer service reps, but neither resolved the problem; thank goodness for Mandy’s help!

3 years ago

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Reply from Fluent Home

Hello Richard, Thank you for the 5 star review!! I will make sure Mandy knows you mentioned her!!! Thank you again for the 5 star review!!

Nov. 4th, 2021

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Kim Compton Salt Lake City, UT

OMG, I thought I'd wipe of my screen and Oops set off the alarm but couldn't get the panel to reset. Called Fluent...Amanda took care of it and walked me through the "clean mode" THANKS Amanda, you're Awesome!

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Kim! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Camille Cleveland, OH

All my needs were met .I was able to change my payment method also make payment arrangements and get a discount this is a great day thanks to my representative she is amazing👏

4 years ago

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Reply from Fluent Home

Thank you for your review, Camille! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 13th, 2020

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Wendy Carstairs, AB

We had another power surge which disrupted the sensor monitor. Michelle guided me through opening and resetting the panel. She was super patient and got the job done. Thank you Michelle 😊

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Wendy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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Jerry Ellis Seattle, WA

Fluent has been johny on the spot when it comes to questions or alarm problems. Like the voice communication on my alarm pad to talk with someone when there is an alarm activation

4 years ago

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Reply from Fluent Home

Thank you for your review, Jerry! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 6th, 2020

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Margaret Shope Springfield, OH

I just got Fluent And I needed to ask a question. So I called and got a lady her name is Kasandra and she answered my question ... She was very nice and explained everything to me in an amazing professional manner ..

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Margaret! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Joe murphy St. John's, NL

Customer service is great. Was speaking to Mykel h today with support, and he was a big help. Customer service seems to be a thing of the past, but this guy was great to deal with

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Joe! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Ross Red Deer, AB

I was having issues logging on to fix a payment issue. Bridgette was so awesome on the online chat! She took care of everything. It was very convenient. Really happy with the service she provided. Thank you!

4 years ago

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Reply from Fluent Home

Thank you for your review, Ross! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Nancy Sparling Twinsburg, OH

I needed an insurance certificate for my homeowner insurance company and Sarah was able to complete my request within minutes. She was so very pleasant and thorough. I was very pleased with your customer service.

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Nancy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Amanda Dow Chatham, ON

They are very easy to talk and are not the type to feel pressured to buy a new product from them. They try to relate to their clients as much as possible and are very easy going people.

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Amanda! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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bill collings ,

The Tech Support agent, I dealt with today was very knowledgeable and interested in helping to resolve my issue. He tried several approaches to program a new replacement unit and finally decided to order a new unit. No charges. The item that was sent earlier would not work with my control panel. I felt valued and respected by this staff member.

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Bill! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Robert Moses Omaha, NE

The fluent alarm company always helpful when I call with any problems and the customer service people are always polite and they always get me to the right department for whatever problems I have so I would recommend fluent alarm to anyone that would want a good home security.

4 years ago

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Reply from Fluent Home

Thank you for your review, Robert! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 17th, 2020

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pat olchowski Englefeld, SK

Customer Review Video

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Pat! It's always great to hear good things about your experiences with our agents! Regarding a monthly test, if you are set up with a cell phone system now, you may already have that monthly test set up. If you are unsure or just want to double-check, please don't hesitate to give us a call! Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Elizabeth W Nampa, ID

When I had Fluent install my home security system it was such an important step. They were responsive, efficient and professional. We got exactly what we wanted and more from a security company.

4 years ago

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Reply from Fluent Home

Thank you for your review, Elizabeth! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 10th, 2020

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Larry Heon Cut Knife, SK

The agent I got was very professional and polite and was well knowledgeable out the product and able to help me out I wish all agents were as polite and helpful and delightfully to deal with

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Larry! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Bianca Asselin Windsor, ON

The service I received today were excellent! Kasandra was able to address the problem. She did so in a polite, courteous and timely manner. She was also patient with my explanations. She provided me with clear directions.

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Bianca! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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TRACY TENNYSON Pittsburgh, PA

I'm satisfied with my security system . The customer service always takes Care of any questions I have and today Ms. C was very professional and polite. Thank you for your service be safe and have a great weekend

4 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Stay safe and thank you for choosing Fluent Home!

Apr. 8th, 2020

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Heather N. Eugene, OR

Michelle was incredibly helpful assisting me in getting additional camera installation set up. She also helped me trouble shoot my door lock. Fluent has always been pleasant to work with!

4 years ago

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Reply from Fluent Home

Thanks so much for the review, Heather! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Jackie Jones Lethbridge, AB

I’m very happy with this company because it has offered great customer service and of course a great security system. My only dislike is that the panel doesn’t not display who is at the door when someone is at the door.

4 years ago

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Reply from Fluent Home

Thank you so much for your review, Jackie! We always love feedback from our customers, especially on things that can be improved! Thank you for choosing Fluent Home, and have a wonderful day!

Apr. 1st, 2020

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Sandi Chestermere, AB

I am so grateful that Bridgette from Utah, helped reconnect my door camera, and helped log again. So pleased with her patient and helpful attitude. Was much anticipated with a kind person.

4 years ago

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Reply from Fluent Home

Hello Toadette, We are happy to hear you had such a great experience with Bridgette! She is a great addition to our team and we are happy to have her! Thank you for being a part of Fluent. Have a great day!

Mar. 24th, 2020

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Amber Snow St. John's, NL

My only real complaint is that there's no option for the doorbell to chime through the panel as opposed to the old doorbell which I can't hear with the entryway door closed. And there's a fair bit of lag getting a notification pop up on my phone. Other than that it's been positive

4 years ago

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Reply from Fluent Home

Thank you for the review, Amber! If you have a few minutes to give us a call, we would be more than happy to help you troubleshoot with the notifications on your app. Thank you for being a part of Fluent!

Mar. 24th, 2020

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Joel Doan Indianapolis, IN

The technician that I just spoke to was the best experience that I have ever had with this company or any other tech support that I have ever spoken to in any company. Absolutely the best!

4 years ago

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Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 12th, 2020

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Jb Selkirk, MB

I like the company. It's been working well for me. The only thing I think is weird is that the thermostat is battery operated. I talked with Diya today and she was very pleasant and helpful.

4 years ago

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Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 12th, 2020

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Sam Gentile Kitchener, ON

Christian was able to successfully walk me through a hardware issue on the phone. I was very impressed since I am not at all good with working with my hands. He was also able to identify the problem very quickly.

4 years ago Edited May 23, 2022

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Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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S Connolly North Battleford, SK

Amanda was helpful in ordering us a new carbon monoxide detector. I like the system but have to wait 2 weeks for the new monitor to arrive. I have a backup monitor not linked to the security system thankfully but I’m not overly impressed to have to wait that long.

4 years ago

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Reply from Fluent Home

Thanks so much for the review! We're sorry to hear that you're having to wait 2 weeks for a shipment. Typically, we guess that equipment ships and will arrive in 2 weeks, however, it's not always that long. Feel free to give us a call if should you need anything in the meantime! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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Dean Schmeichel Calgary, AB

I recently bought my business an My representative solved my problem and saved me a $900 charge that had been inadvertently charged to my account. She took the necessary time and care to make sure I was treated fairly.

4 years ago

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Sumit

The worst customer service ever. The technician that comes to your house never fully explains the contract and the terms. They rush you in to signing documents on scene and he sits there when the customer service calls to ensure you say yes to everything. The technician will tell you that the company will take all the equipment away if you cancel the contract or having difficulty paying a huge amount every month. Then later you find out that you own this equipment which is useless for you as it’s only compatible with Fluent. When you try and talk to the customer service they tell you that now if you want to get out of this service and return the equipment you have to pay 85% of the remaining contract and do absolutely nothing to resolve any of your issue or add anything to your service. They swear at you on the phone and threaten that you will be charged for anything and everything that you request done to your system now on. The rep that came to your house to install the equipment and sell you the service takes days to return your call. They basically just want to dump this equipment on you and say it’s free and then later in the service say now pay or we will send you to collections. Very rude customer service people. I will not suggest any one to sign up with them as they are a rip of company. The online app freezes a lot and shuts down in the middle of alarming the system. Shop with other companies before you even sign up with this company.

5 years ago

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Reply from Fluent Home

Hi Sumit - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Cheryl Denver, CO

So far, I like the company. When my battery in the monitor was low and beeping, they helped me turn it off and told me what battery to get. Then they help by phone to install the battery. They called several times to make sure everything was alright.

5 years ago

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Reply from Fluent Home

Hi Cheryl! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Troy Allen Sandy, UT

I switched to Fluent after Protect America overcharged what they promised me. I couldn't be happier with the service provided, the price and the system they installed in my house.

6 years ago

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Reply from Fluent Home

Hi Troy! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Lily Chow Saskatoon, SK

Kurt was fabulous, awesome customer/technical service rep!! Honestly wish I would have gotten him when I first called, would have saved me a lot of wasted time. Helped me find solutions for my problems and was upfront and honest about warranty and policy. I wish more reps had better csr skills like him, would be a much better experience and wouldn’t feel dreadful when having to call in. He saved me as a customer without even knowing it!! Hope the company pays him well they need to keep him on their roster!!

1 year ago

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Reply from Fluent Home

Hello Lily,

We're so glad to hear about your experience with Kurt. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Janet Loch Wentzville, MO

Service technician Jay F was astounding! He took as much time as I needed and guided me through getting the new alarm modem communicating with the emergency center, setting up my phone app, changing the date and time on the alarm panel. He was great, knowledgeable and friendly!

1 year ago

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Judith Webb Knoxville, TN

Fluent Home has been a good security system. I have not had any trouble with it. The batteries lasted a good length of time. I called a few minutes ago to ask how to change a battery in one of the sensors because it was low. The tech, David C, was very helpful and friendly. We were able to change the battery with no problem.

2 years ago

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Reply from Fluent Home

Hello Judith! Thank you so much for your review! I will pass along your compliments to David! If you ever need any assistance in the future, please do not hesitate to give us a call at 855-238-4826. Thank you again for your review!

May. 18th, 2022

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Neil & Theresa Windsor Saskatoon, SK

I just had a bad experience with Fluent with our recent work order and with issues that still continue to plague us, but having an hour and forty five minute conversation with David, I resolved a lot, learned and understand a lot and restored my faith in Fluent. Thank you David.

2 years ago

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Reply from Fluent Home

Hello Neil and Theresa, Thank you for the 5-star review!! We will make sure that David knows that they mentioned in this review!! If you ever need assistance we are here for you. Please call us at 855.238.4826 if you ever need us! Thank you again for the amazing review!!

May. 6th, 2022

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Annette Walkof Winnipeg, MB

The gentleman, (David), I talked to today was very informative, explaining everything he was doing to check out the system and why he was following that procedure. He was very polite, patient , and answered my questions with clarity.

2 years ago

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Reply from Fluent Home

Hello Annette, Thank you for the 5-star review!!! We will make sure David knows they are mentioned in this awesome review! We appreciate you taking the time to write this review and thank you again for this amazing review!!!

Apr. 11th, 2022

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Curtis Regina, SK

My first call to customer service was good and she tried to help me as best she could. She transferred me to tech support and put me through the same procedure as the the First Lady did. She then put me on hold a couple times and did not get back to me for 30 minutes or so and then hung up on me! First phone call was 75-80 minutes. I then called customer service again and got a very pleasant person . He listened to what had been done and walked me through a reboot. Within 15 minutes it was back working. Thank you customer service!

2 years ago

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Reply from Fluent Home

Hello Curtis, Thank you for the amazing review! We do apologize for the customer experience you had received at first. We are happy you were able to get the issue resolved in the end. Thank you again for this amazing review!!!

Mar. 11th, 2022

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Al Whitehill Papillion, NE

Dave was working on a Saturday morning and he helped us so much. We were so confused about why our alarm kept beeping and in a very short time he fixed it and clearly explained all we needed to know! He is a great asset to your company. Very patient and knowledgeable. We are so thankful that he was working when we called! Thank you!👍🏻

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you had such a great experience with David, we are extremely happy to have him on our team. Thank you for choosing Fluent Home!

Feb. 24th, 2022

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Joyce A Baynham Kansas City, MO

I can see whose at my home where ever I'm at! And I can Talk through the intercom And no one will know if I'm That I'm not at home! I always Know when someone is on my Porch! I can leave my purse on the porch " and no one will touch it! If I didn't have the doorbell Camera my purse would have been taken! Thanks to my doorbell camera!

2 years ago

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Reply from Fluent Home

Hello Joyce, Thank you for the 5 star review! We appreciate you taking the time to share what you love about the products we offer! Thank you again for the amazing review!!!!

Feb. 21st, 2022

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Roger Barron Spruce Grove, AB

I had battery replacement issues, door lock operation issues and an expiring carbon monoxide detector. Mandy P was very helpful in resolving my issues. She was patient and thorough in troubleshooting and fixing the problems. She made sure everything was working and I was satisfied. Thank you.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had this experience with Mandy, we are certainly glad to have her on the team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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L. Farrall Sacramento, CA

Needed help with sign in on mobile app for Fluent. I got a new cell phone yesterday and I had a big problem getting it to work because I couldn’t remember username or password. Nazish S. was very patient and understanding to assist me. After some time, it was accomplished! Very thankful for her help.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are glad to heart that the agent was patient and understanding when assist with this issue. That is great that it was accomplished and you are back on the app. Thank you for choosing Fluent Home!

Nov. 25th, 2021

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Lynda Taylor Las Vegas, NV

Mandy P was very patient with me. She has excellent technical support skills. She did not get upset when I could not find certain things. I use to be a supervisor for the post office, I would have loved to had her as one of my employees. Her customer service skills are excellent.

2 years ago

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Reply from Fluent Home

Hello Lynda, Thank you for the 5 star review!! Thank you for sharing how one of our agents helped you! We enjoying knowing our customers are pleased with our services. If you ever need anything please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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estelle ramsay Sherwood Park, AB

Having Flyent Security literally saved our home. we went out but left something cooking on the stove and of course quickly burnt and the smoke set off the alarm. the fire department was immediately dispatched, we were contacted, returned to find our home safe. so grateful and thankful for Fluent.

2 years ago

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Reply from Fluent Home

Thank you Estelle for the awesome review!! Love hearing how we have helped our customers!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Verified Customer

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Angelina Wyatt Fort Mohave, AZ

Get all notifications immediately and love the way it works. Feel more protected.

1 year ago

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Verified Customer

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Jess L

Very difficult to cancel services once our contract was up. They continued to withdraw payments from our account even after I cancelled the service. Had to go through my bank to stop the payments.

3 years ago

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Reply from Fluent Home

Hello Jess, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Phyllis Fort Wayne, IN

They use deceptive business practices. I tried to cancel my less-than-adequate service because I could no longer afford it, but they insist that I owe them for a year and refuse to remove their equipment.

3 years ago

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Reply from Fluent Home

Hello Phyllis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Dale

Terrible customer follow up. Sensors are wireless (battery) not once was I contacted to perform maintenance on the system, 59% of sensors are in trouble mode.

3 years ago

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Reply from Fluent Home

Hello Dale, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you so we can troubleshoot with you about the issues with your sensors that you are having. Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Betty

Do not follow through with what was promised, then say that it was never promised. Told I should of wrote down name of person on phone. I thought calls were recorded.

3 years ago

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Reply from Fluent Home

Hello Betty, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 6th, 2021