Name: Fluent Home
Rating: 3.4

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Verified Customer

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John Reed Hudson, CO

I have a broken CO2 detector that they wont fix. I also want out of my contract but can't because it is auto renewed. My system is old and they wont upgrade it. I have been with them for 10+ years and this is how I am treated.

3 years ago

Reply from Fluent Home

Hello John, I am sorry you have a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

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Verified Customer

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Ryan Linster

Horrible. I want to cancel and they can’t even do it over the phone. My contract is up and they try to make you stay with them and won’t let you cancle unless you write an email.

3 years ago

Reply from Fluent Home

Hello Ryan, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Greg

They should offer their good standing customers the best rate without having to play negotiating game between their departments and what certain departments can offer

3 years ago

Reply from Fluent Home

Hello Greg, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss your account with you!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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(Bean) Armenus Myles

They have always been here when I need them and whenever I go on line and ask a question they are always fast to respond.

3 years ago

Reply from Fluent Home

Hello (Bean) Armenus, Thank you for the amazing review!! We appreciate you taking the time to share what you value about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Gloria Toledo, OH

Because they are not a local company , I would feel better if they were local. Fluent doesn't seem to be well known is my area.

3 years ago

Reply from Fluent Home

Hello Gloria, Thank you for the amazing review!!! Thank you for sharing what you would like to see us improve on!

Nov. 6th, 2021

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Verified Customer

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Timothy Stodola

Door locks don't work properly and had them come out to fix and don't want to replace faulty equipment just try to get it working any old way

3 years ago

Reply from Fluent Home

Hello Timothy, I am sorry you had a bad experience. How can I correct this for you? We would love for you to call us at 855.238.4826 to troubleshoot the technical issues you are experiencing! Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Juanita Denver, CO

Prices are really competitive and it is easy and convenient. Sometimes it is hard to get a hold of people because they are not in my area.

3 years ago

Reply from Fluent Home

Hello Juanita, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! We are working on having the wait times reduced!

Nov. 6th, 2021

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Verified Customer

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Nancy Columbus, OH

I’m very pleased with it. I like that they have a camera door hook up. It lets me what is going on.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to here that you have enjoyed the service and specifically so with the doorbell camera. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Nancy Cut Bank, MT

Pushy salesman. The service tech doesn’t live in our state but they come from far away anytime we have a problem. They have a tax deduction.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad we have been able to provide a service technician when needed even if they have to travel in order to attend. If you would like to discuss your experience with the sales representative, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Rose Fort Wayne, IN

Wouldn’t recommend Fluent to anybody. The equipment is garbage. It wakes me up at one thirty in the morning and I yanked it off the wall and threw it in the garbage. They also lied to me about the contract. They told me it was two years but it really is five years.

3 years ago

Reply from Fluent Home

Hello Rose, I am sorry you had a bad experience. How can we correct this for you? please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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David Columbus, OH

It is cheaper because they use other people’s equipment. All my problems I’ve called about have been solved.

3 years ago

Reply from Fluent Home

Hello David, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Jason Cincinnati, OH

Good customer service. They are prompt and always alert and there for me. The equipment is good. It works well.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that we have been there for you when needed and that you have enjoyed the equipment. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Shirley Dayton, OH

I had ADT for years and switched to Fluent Security because I was on the look out but now I am on the verge of going back to ADT. They were okay for the first year but after they never respond. The phone rings and rings and nobody answers.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having a difficult time reaching a company for assistance. I would like to confirm that we can be contacted at 855-238-4826 as well as by email at support@fluenthome.com. Thank you!

Nov. 7th, 2021

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Verified Customer

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Gloria Columbus, OH

Disappointed with the quality. Get another company. Customer service always wants you to go outside and push buttons and stuff. I feel like they should send someone out to fix it. My doorbell is not working.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Troubleshooting over the phone is something that is part of our policy as this allows us to resolve what can be, over the phone. And if a technician is needed, we are then able to ensure that they have all needed information and equipment in order to effectively resolve the issue. If you would like to discuss this further, please give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Cecil Coram, MT

For this area Fluent Security is the quickest to contact law enforcement. The customer service is good. They are always there for you.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad that you have found our response time to be fast and that you have had a good experience with support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Terri Waterloo, IA

Since we switched to Fluent we have had no problems. It is a good service. When the alarm goes off, they call.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have enjoyed the service and that you have found us responsive when there is an alarm. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Lyle Smith

Was not told about parts expiring until we started running into issues with the system and had to phone about it and was not told about or shown how to change any batteries. So none of the pieces or our system are working now.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration with equipment expiring and not knowing how to change the batteries. Please feel free to give us a call at 855-238-4826 and any agent will be happy to discuss the process of replacing any equipment that has expired and as well guide you through the process of changing the batteries. Thank you!

Nov. 4th, 2021

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Verified Customer

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Karrie Sweet

The wait time on calls for repairs or accounts is ridiculous. Plus I have to pay for someone to fix my hardware or fix it myself?? I don’t work for fluent, I see no reason why I should have to fix THEIR repairs myself.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. Unfortunately as part of the agreement signed between Fluent Home and the customer, it is agreed that the customer is responsible for the maintenance, including troubleshooting and repairs of the system. Fluent Home does handle the monitoring of the equipment and does provide a warrantee that covers the equipment for manufacturer defects. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Kathy Salt Lake City, UT

Horrible cuz I recently moved and told them to cancel it. Cuz I've been going through cancer and had to move in with in-laws until I was down with chemo and radiation so we could buy a house. And they would not cancel it for me. Horrible

3 years ago

Reply from Fluent Home

Hello Kathy, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!!! Please call us at 855.238.4826.

Nov. 8th, 2021

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Verified Customer

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Ken Hoedl

We have had multiple motion sensors not functioning. Multiple calls in to have fixed. Sensors old and need to be replaced. Constant false alarms. We would like a technician to come update the system

3 years ago

Reply from Fluent Home

Hello Ken, I ma sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 28th, 2021

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Verified Customer

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Wallace Porter

Excellent range of security ’add-on’s’. The Outside cameras beyond excellent in its video clarity!

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly do our best to provide the highest quality products possible to our customers. Thank you for choosing Fluent Home!

Oct. 26th, 2021

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Verified Customer

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Karen

Customer service quality, ease if system use, they don’t keep bugging you after you get the system!

3 years ago

Reply from Fluent Home

Hello Karen, Thank you for the 5 star review!!!! We love hearing what our customers love about us and the services we provide. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Adam Kidd

My alarm still doesn’t work and hasn’t for months. Even after a technician came to work on it. He left it not working but said It does. I will be cancelling my service shortly and Telus will be installing a working alarm.

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Jana

It’s a long story, we got fluent to take over from another security company to find out we couldn’t get out of our contract. I called and called within my 10 days to change it all back no one to this day 2 years later has come, my equipment isn’t working etc I’m never using fluent again

3 years ago

Reply from Fluent Home

Hello Jana, I am so sorry you had a bad experience. We would love the opportunity to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Gordon McMillan

System doesn’t do as stated, always trying to charge for services to fix their system. Fine print in contract is a rip-off for extra year, rep in Utah needs to find a job where he does not deal with people. Supervisors will not talk to customers. Worst experience ever dealing with this company

3 years ago

Reply from Fluent Home

Hello Gordon, I am sorry you had a bad experience. We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Debra Cook

3 years ago

Reply from Fluent Home

Hello Debra, Thank you for the amazing review! We would love to help you if you need further assistance. Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Sep. 30th, 2021

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Verified Customer

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W. Hanson

They have always been prompt with phone calls when our alarm has went off & so far their service has been excellent

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We strive to have a speedy response in the case that the alarm is triggered and that the service meet the expectations of our customers. We are very happy to hear that this has been your experience. Thank you!

Oct. 7th, 2021

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Verified Customer

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Tasha Bunner

Paying way too much. The panel has perpetually been on a low battery notification for years with no resolve. Upon renewal of contract I was promised an enhanced package which never materialized. Representatives have been through the neighborhood and did not follow through with any investigation of my concerns

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Nancy McCafferty Phoenix, AZ

they are the worst people to work with. i had a problem that i asked to talk to a supervisor about and was told that wasn't possible. i no longer use this company for security, but because i couldn't cancel my service, i have been paying 2 companies every month.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. Having located your account, it seems we have not spoken with you sense 2018. We would be more than happy to work with you and assist in any way that we can. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 7th, 2021

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Verified Customer

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Sherry Sgouromitis

Service is consistent, contact is easy, the only negative is that when control pods fail we must wait for them to be mailed. This can take some time.

3 years ago

Reply from Fluent Home

Hello Sherry, Thank you for the amazing review!!! We appreciate your comments! Please feel free to call us at 855.238.4826 any time you need assistance. Thank you for being part of the Fluent family!!!!

Sep. 29th, 2021

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Verified Customer

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Rosemary

always feel safe and secure. they always contact me within moments when i accidently set off a false alarm

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We love to hear, we are helping you to feel safe. Thank you for choosing Fluent!

Sep. 28th, 2021

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Verified Customer

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Cathy

I know they are monitoring my home because every time I set off my alarm they are there to ask if everything is ok

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had this experience. Thank you for choosing Fluent Home!

Sep. 30th, 2021

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Verified Customer

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Bruce

Any problems i had were handled quickly with friendly people and that it is Alberta based company sure doesn't hurt

3 years ago

Reply from Fluent Home

Hello Bruce, Thank you for the 5 star review!!! We enjoy hearing from customers like you that take the time to share with others what you enjoy about us here at Fluent! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Shawn

Terrible service. Terrible equipment. The app and online site are difficult to use. Adding equipment is impossible. Nothing easy about the system or contact with the company

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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corlis crawford Cleveland, OH

Jay F your the best. We were having issues with our panel. Talked us through some trouble shooting, got us back up and running

5 months ago

Reply from Fluent Home

Hello Corlis,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Donna Riggs Apache Junction, AZ

This company came to my 93 year father’s home and told him that their company was taking over the existing home security company that he currently has had for many years. The gentleman (I use that term loosely) was very nice and chatted with my father and helped him sign a 5 year contract, again my father is “93 yrs” old….I have contacted Fluent and explained my disgust with how they misrepresented themselves. He is still under contract with his existing company till 2025.. They have already changed his key pad etc. NO ONE from Fluent will discuss the fraudulent actions by their company. After hours on hold, we were told that he signed a contract (of which we have no copy of what he signed….I am attempting to get a copy now) and it is binding, if he doesn’t pay, they will send him to collection, Gratefully, his current security system is attempting to help us …I was told Fluent has a reputation for this type of deceitful sales…VERY FRUSTRATED WITH THIS COMPANY…..EVERYONE BE CAREFUL OF THEIR TACTICS..

9 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Donna. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Katie Harrison Regina, SK

I have my home security through Fluent, originally with AlarmTek, I phoned to cancel it in April 2023. I didn't want to pay for the three months still left on my 60 month contract so I decided to wait. Was not told of any 60 day clause in which I had to inform your company of the cancellation. I said I would call back. Did so several months later, once my contract had ended, discussed a lower payment, but still decided to wait until I talked to my husband to be sure. Still no mention. Phoned again that same month (July 31, 2023) to be told that my contract actually autorenews for two years if I don't inform you within 60 days. The resolution member was being condescending, I asked him to stop, he then said I was being condescending. He hung up the phone me twice, and said things like "Oh, Did I hurt your feelings" and "Have you talked to your lawyer friends yet?" Unacceptable and Unprofessional. I have already launched a complaint with BBB, will be writing consumer affairs and have contacted consumer advocate media regarding this. I have posted this on the other executive social media accounts. Something must be done about this immediately.

11 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Katie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Brendon McIntyre Regina, SK

John from customer support was very helpful with setting up new sensors today. System was having communication issues and a battery problem I wasn't happy about, but it was quickly resolved

8 months ago

Reply from Fluent Home

Hello Brendon,

We're so glad to hear about your experience with John. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Telia Atlanta, GA

I like Fluent. I have been with then for 4 years now and the equipment is now going bad. My home is too big for outside cameras which they never told me before ordering. I currently have cameras out there but their cameras will not work for the replacement. The doorbell went crazy and I had to disconnect it for sanity reasons. The indoor motion no longer works. The carbon monoxide monitor doesn't work. Nothing works and the panel (upgrade) sometimes work. Fluent used to be really good. Now they are really bad. Vivent may be getting my business here shortly. The wait time is long. The representatives are good but some are horrible. I have lucked up now and got decent ones. Vivent may be installed soon. I want better coverage for my investment.

1 year ago

Reply from Fluent Home

Hello Telia,

We apologize for any inconvenience you may have experienced. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Miranda C Valemount, BC

Asharita was very helpful when my carbon monoxide detector stopped working and let me know I was eleiglbe for upgrades. I utilized the chat function and it was very convenient

1 year ago

Reply from Fluent Home

Hello Miranda,

We're so glad to hear about your great experience with Ashrita! Thank you for taking the time to leave a review.

Nov. 20th, 2023

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Christie Hillis Spruce Grove, AB

Excellent service, Luis was incredibly thorough and patient in teaching us all the functionality of the system. He is very knowledgeable about all aspects of the equipment and “techie” stuff. Thank you!

1 year ago

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Carisa Meloche Windsor, ON

My tech support rep Jae was awesome to deal with. Helped me get a new camera running in under 20 minutes. Very polite, clear and concise. It was a pleasure dealing with him.

1 year ago

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Ryan Parsons Yorkton, SK

First off Pro's The system itself works good everything was fine and once app downloaded had lots of options to configure system as you see fit Install was quick Other than changing batteries out in each device all hardware worked as planned Con's Was not informed it was a 5 year contract signed on it. To cancel service is a joke. ( Have to write on paper full name, address, statement of cancelation and signature) Ive now been trying to cancel for some time multiple phone calls of being on hold for long periods of time. Resolutions rep on the phone very rude, which made having the conversation that much more difficult Felt was given the run around to try and cancel and with a system that is wireless and new why is it so difficult to cancel. Overall If everything works as you plan, then you should be happy but when its time to deal with service issues... might as well throw your time and money away. Do not recomend

2 years ago

Reply from Fluent Home

Hello Ryan Parson. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. How can we make it right? Please give us a call at 855.238.4826. We would love to assist you.

Aug. 5th, 2022

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Kevin Decatur, IL

The company as a whole is good and as with all companies they are all have automated phone system and wait times. Kayla today way probably the best customer service person I have engaged for years. She was calming, uplifting, apologetic and proficient .

2 years ago

Reply from Fluent Home

Hello Kevin, Thank you for the amazing review!!! We will make sure Kayla knows they were mentioned in this review!! Thank you for taking the time to share what you loved about our agents and customer service you were provided with. We appreciate you!! Thank you again for this amazing review!!

Apr. 3rd, 2022

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Jan Black Vancouver, WA

Our experience overall has been positive. We had a frustrating experience recently with our updated doorbell camera due to a lack of training of their field tech. A senior tech advisor stepped in and solved the issue beautifully or our rating would have been lower.

2 years ago

Reply from Fluent Home

Hello Jan, Thank you for the amazing review!! Thank you for taking the time to write this review!! We are happy we were able to take a negative experience and turn it around into a positive experience!!! We appreciate you!!! Thank you again for this amazing review!!

Apr. 3rd, 2022

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Debra Cook Edmonton, AB

Super help setting up a new carbon monoxide detector. Bob patiently walked me through the necessary steps. I am a long time Fluent customer, grateful for their always good service.

2 years ago

Reply from Fluent Home

Hello Debra, Thank you for the 5 star review!!!! We will make sure Bob knows they were mentioned in this review!!! Thank you sharing what you love about us here at Fluent!! Thank you again for the amazing review!!

Feb. 21st, 2022

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Fred Romney

Mandy was very helpful and most patient with us as we replaced the part on the wall panel. She was friendly and very professional. She probably deserves a raise in pay, she was that good!

2 years ago

Reply from Fluent Home

Hello Fred, Thank you for the 5 star review!!! I will make sure Mandy knows she was mentioned in the review! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Mike Tavener Thompson, MB

The alarm system has been very good however the tech support today set it above any other - as a result my other house will be with Fluent when I upgrade. I normally won’t leave reviews but the help today was noteworthy.

2 years ago

Reply from Fluent Home

Hello Mike, Thank you for the 5 star review!!! We appreciate you sharing the positive interaction you had with our agents!!

Nov. 4th, 2021

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Mary Belle Sparrow Harrodsburg, KY

My mom was having trouble logging onto her account and very sweet and patient woman helped out tremendously. I didn't get her name but it started with Col. I hope you know who she is.

2 years ago

Reply from Fluent Home

Thanks so much for the review, We appreciate the Kudos towards our staff.

Sep. 23rd, 2021

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Denis Belanger Sainte-Adele, QC

Really excellent service from Mandy P today. My system needed a complete reconfiguration following a bad power outage earlier this week. Mandy was very good, patient and solved all my issues. 10 stars.

2 years ago

Reply from Fluent Home

Thank you Denis for the amazing review!! I will make sure that Mandy knows you mentioned her and that if you could give a 10 star you would of!!!!!! Thank you for being part of Fluent!

Sep. 23rd, 2021