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Fluent Security

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756 User Reviews

6.9

Overall Score

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Angelina Bennetts Williams Lake, BC

They got my issue solved so quickly, awesome customer service and great results:)

1 month ago

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David Dickenson Indianapolis, IN

Terrible customer service, product doesn’t work, won’t let me cancel and automatically re-ups my annual contract even though I’ve tried to cancel numerous times

3 months ago

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Scott Signor Youngstown, OH

Their response time is excellent and they have excellent customer service.

3 months ago

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Jerome Sims Aurora, CO

Good service and very understanding of my communications with them.

3 months ago

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Gordon and Gayle Lehto

They saved our cabin from freezing savings us a lot of time and money.

3 months ago

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Terry Buchko Akron, OH

Never really had any problems, and if I did, they were fixed quickly

3 months ago

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Cindi Benson Gresham, OR

The new wireless pad is so easy to use and the app has a great layout.

3 months ago

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Mike

Scammed into a contract by one of their salesmen and it seems this has happened to many other customers too, so it must be part of their business model.

3 months ago

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Marlene Edwards Cleveland, OH

Friendliness, able to help me whenever I called with a problem

3 months ago

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Cynthia Haggarty

Excellent service, great customer service and always there when I mess up.

3 months ago

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Jane Humphries Tucson, AZ

I have had problems with their customer service. they are very polite, but can't answer my questions.

3 months ago

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Jeremy Striker

They have missed not calling a few times. Also they don’t keep track of expiry dates on Co alarms. Mine expired and kept going off.

3 months ago

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Mervin

They are very friendly and helpful . They respond quickly to any issues.

3 months ago

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tonia

I had a salesperson come out and try to upsell more products but wouldn't deal with a service issue or put in a service ticket. All he wanted to do is sell more product

3 months ago

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Rob

Fluent has provided us good customer service, both timely and responsive to our needs.

3 months ago

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Phaedra

I wish that phone calls to finish and follow through promotions/ and conversations were better

3 months ago

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Pat

They are very helpful when we call or have any other problems

3 months ago

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Ian Gill

Ongoing issues with a glass-break sensor in the basement going off for no reason

3 months ago

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Barbara

In late they have been very helpful and always help me when needed.

3 months ago

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John W Frame Akron, OH

So far service is good. Always called to hear if every one is ok.

3 months ago

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E. Asher Alliance, OH

Normally I would rate them high. However I have been unprotected for 3 days now and counting because of lack of connectivity with the cell towers and am very unhappy.

3 months ago

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Harvey

Always contacted me with promptness and have been helpful with trouble issues

3 months ago

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Gail Hallett

Easy to use - when alarm goes off - they phone right away awesome

3 months ago

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Stan Morton

Helpful when we need guidance. No problems with the system.

3 months ago

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Joanne

For the last 4 months there have been many issues with the system and still today we had 3 false alarms in 10 minutes. Somebody needs to deal with this.

3 months ago

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Roger Belyk

Never a problem when needing customer support, very professional

3 months ago

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Barry Blackerby Spokane, WA

They use to be active in checking with me from time to time, but I haven't heard from them in a very long time.

3 months ago

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Corey Dayton, OH

Because my house was broken into twice with their security services and both times the police didn't show up for over a half hour and the criminals were never caught.

3 months ago

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Bradley Canton, OH

Can’t get a hold of the company. They won’t answer my questions. We are canceling them in July. It goes off all the time with false alarms.

3 months ago

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Angela Napavine, WA

Support never gives me any problems though the equipment can be stupid sometimes.

3 months ago

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David Toledo, OH

Simple and easy to use equipment. Customer service never has any issues.

3 months ago

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Jay

I have called several times about an upgrade to my system and have not received a call back to discuss.

3 months ago

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Gerry Greschner

System works well and I appreciate the calls to check on service

3 months ago

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Kevin Nicholasville, KY

Best price and the best customer service and I like the features.

3 months ago

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Kevin MacGillivray

Their workers are always very helpful. The billing is seamless.

3 months ago

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George James

Good service but to expensive in comparison to other ones on market. I will not renew.

3 months ago

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Mark Eliason

Not too impressed with the sensors, batteries always low, shouldn't be our job to change. Loss of supervision code, things always beeping.

3 months ago

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Dixie

Easy to use app. Everything is remote which is great and so handy

3 months ago

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Geraldine McLellan

Had an alarm at shortly after 3 AM telling us that our water was getting high

3 months ago

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Brian Rabin

Never had any issues in the 10 or so years I've been a customer

3 months ago

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Allem Scherlie

Always respond quickly to alarms even when cased by our error

3 months ago

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Nyla Alger Vancouver, WA

johnny on the spot. helpful when needed always give us a call when we have a problem

3 months ago

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Pieter

Very quick response time and knowledgeable technical support

3 months ago

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Tasha Davis

When I've had to call them they have always helped to their best

3 months ago

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Roni Muench Saskatoon, SK

These people departed from AlarmTek and were not allowed to disclose the fact they departed. As a result many customers are no longer under Alarm Tek and are paying more money. A lawsuit is likely in the process. My rate went up without any communication. I cannot get hold of anyone - it is disgusting.

2 months ago

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Nancy Kadatz

The response to alarms are extremely quick and they alert the RCMP if I don’t respond

4 months ago

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Angie

Poor site service. I’ve asked several times for someone to assist me to change batteries in my sensors. Tired of asking. I would never have continued my contract for 2 more years.

4 months ago

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Wallace Porter

Excellent range of security ’add-on’s’. The Outside cameras beyond excellent in its video clarity!

4 months ago

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Daryl Jones

All but impossible to communitcate with. We had a problem and getting it resloved took months. Promises of compensation were not kept and we were without service for months

4 months ago

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Brenda Preece

Notifications of camera triggered video is far too sensitive. Have sometimes rec'd more than 100 when wind blowing.

4 months ago

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