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Fluent Security

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709 User Reviews

6.7

Overall Score

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Joan Reid

Service depends on the rep that is sent out

2 weeks ago

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Nelson

They never reach out to see if all is good. No follow ups for customer service

2 weeks ago

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Gerald Miller

Too Expensive for me to be able to continue with security, I’m now retired on fixed income

1 month ago

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Verified Customer

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Linda Hartum

One of our sensors keeps falling off so we can’t set the alarm. Company has not repaired it.

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Robin & Gary

The app could be better and the door bell camera is garbage

1 month ago

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Shane Pedlar

The equipment is garbage and the tech support is just as bad. Most of our equipment is in a box as fluent can't actually make what I pay for work.

1 month ago

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Brent

With so much new competition, there are equivalent options that are substantially less expensive.

1 month ago

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Elaine Salem, OR

Good service and very nice support people!

1 month ago

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Pierre D'Amour

No problems over the last years being served by them

1 month ago

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C B

Quality equipment, excellent customer service

1 month ago

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Karen

We have had poor customer service. Our system alarms failed communication non stop and in a given night 4-5 times which is exhausting

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Joan Kelly

Brutal customer care, no one seems to communicate to each other within the department, not enough clarification from customer service.

1 month ago

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Joy

Have always been trustworthy and get the service they said

1 month ago

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Donavon Jenson

The Alarm system is what caught us 3 Thieves

1 month ago

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Igor

Customer service is good, parts were shipped out in a timely manner

1 month ago

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Mark Domes

Satisfied with equip and service, though higher monthly monitoring fees than competitors

1 month ago

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Julian Ens

The last year has been terrible, poor service could not get in contact with any one, trouble with system, etc is this do to covid

1 month ago

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Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Jessica

Security is great. Equipment is junky. Takes a long time to send techs to fix faulty equipment

1 month ago

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Judith Wysocki

They have given me good service when I called for help fixing my alarm system

1 month ago

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Margerite Mortemore

Service when I phone them and they solve my problem quickly

1 month ago

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Kelly Collver

Have been prompt to help me regardless of the problem.

1 month ago

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Anonymous

Fluent does not cancel contracts when you want them to. They keep charging even after you have wrote a letter requesting cancellation.

1 month ago

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Verified Customer

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Petra Hoffmann

I feel this company could do a better job in getting a hold of its customers when things are not working properly.

1 month ago

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Phyllis Swayze Kingsport, TN

I'm phyllis Swayze, recently i worked withMichael from Fluent and we love our update. He gave us two medical pendants with an outdoor camera we can use on our smartphones. We are very happy with our switch to fluent. Michael was very helpful and took his time to make sure we understood everything. I would reccomend Fluent to anyone looking g for a good security company.

8 months ago

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Reply from Fluent Security

Thanks so much for the review, Phyllis! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Niki Still Calgary, AB

The security system did not work. Customer Service was horrible. I had to call repeatedly and the issues and set appointments were never document nor did they attend the meetings. Staff were condescending and my entire experience was horrible when I was looking for help in a serious issue.

1 month ago

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Verified Customer

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Dennis Smith Richmond, IN

Been with them two years not a call at all.

3 days ago

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Correen

I seem to have a lot of battery problems and they are very expensive.

2 weeks ago

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Jerry Wirsta

They don't up keep the equipment you have.

2 weeks ago

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Mike

Alarm goes off but sometimes no one call to find out if all is good

2 weeks ago

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Anonymous

Very poor customer service, poor installers, high pressure salesman and overly expensive

2 weeks ago

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Dave

Nothing special, other companies have better prices with better technology

2 weeks ago

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Aleshia

They're a bit shady when it comes to upgrades and renewals

2 weeks ago

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Trevor

Hard to contact for service - I have to pay for service tech to fix their errors

2 weeks ago

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Betty Szmyrko

Not satisfied with camera service, unable to use more than 1 camera

2 weeks ago

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Rosie Snyder

They never stop in to see your business had to buy batteries for the system

2 weeks ago

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Ollie Kovaluk

I was very happy with Fluent first years. It seems that since it switched API, the service is not the same. Fluent rep used to come, when he was in my area, and check on my system just to make sure I’m okay. That does not happen anymore. I’m paying $42/month and I’m doing their tech work...had to replace the CM battery, wall monitor battery, then when I couldn’t climb up to replace the battery in the hall monitor, I couldn’t do that. Then I received an email telling me that if I didn’t send back the old hall monitor, they were going to charge me!

2 weeks ago

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Verified Customer

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Wendy

The people I have dealt with are fantastic and very helpful. The only reason I gave a four is because I have to play phone tag every time our power goes out to reset the system. I’d rather have a simple push button after I put in my code, like a GFI.

2 weeks ago

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Dan

When things work it’s good but when stuff doesn’t work it’s impossible to get help

1 month ago

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Joe Fischl

Answer my concerns and the people are very friendly

1 month ago

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Donald Reginald Blaney & Laurie Blaney

I have asked you for a service call numerous times and your company has always come up with some other alternative

1 month ago

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Will

Customer service is a joke what a giant massive waste of money with contracts that are a complete waste of time

1 month ago

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Geraldine N Coulter Salem, OR

It takes a too long to get a technician out to service your equipment.

1 month ago

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Wes

After installation you never see anyone unless you have trouble, no follow up.

1 month ago

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William & Beverly

Had the alarm go off a couple of times and no phone call to check to see if something was wrong

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Ronald R Raney Yakima, WA

my main station battery is peeping and I cant get in to change the battery

1 month ago

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Kevin

No incentives to build on existing features lack of communication

1 month ago

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Alan Bolton

Prompt call back on any security breaches.

1 month ago

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Peter

Lied to get me to sign up. Said that another alarm company was doing something, which they weren't.

1 month ago

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Ken Badry

The phone app quit working ... tried calling to see about getting it rectified ... no results!

1 month ago

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Ken Zahara

Have not had any alarms or have ever used another security provider

1 month ago

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