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Fluent Security is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Security builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Security makes it a priority to have flexible packages — from basic security equipment to advanced home automation.

Fluent home security offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.

However, looking through Fluent Security reviews, many consumers are dissatisfied with the company's services and note poor customer service, hefty prices, and faulty equipment. Especially with a short equipment warranty and a 36-month contract, you may want to consider looking into other home security companies before making your final purchase decision. 

 

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The Good

  • Customizable Plans and Equipment
  • Home Automation
  • Remote Control Access via the Alarm.com App
  • 24/7 Burglary and Theft Monitoring
  • Fluent Guarantee

Customizable Plans and Equipment

Fluent home security does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire.

Standard Features Included

  • Fluent 24/7/365 burglary & theft monitoring
  • Easy-to-use touchscreen control panel
  • Customized 8-point security system
  • Remote web & mobile access/control
  • Remote arm & disarm alarm system
  • Email and text notifications

Optional Features Included

  • Carbon monoxide monitoring
  • Flood sensors & freeze detection
  • Personal emergency device (medical)
  • Lighting control
  • HVAC control
  • Automated door locks
  • Remote real-time video

Home Automation

Fluent Security is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:

  • Monitor and remotely control door locks
  • Adjust thermostat
  • Access 24/7 live video feed from your doorbell camera and indoor security camera
  • Turn on/off your lights remotely
  • Arm/disarm security system remotely
  • Receive security notifications via the Fluent App

Remote Control Access via the Alarm.com App

Fluent also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time. 

24/7 Burglary and Theft Monitoring

Fluent offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app.

Fluent Guarantee

Unique to Fluent, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved.

The Bad

  • Prices Not Disclosed on Website
  • Fluent Security Cost
  • Three-Year Contract
  • Negative Fluent Security Reviews
  • Short Equipment Warranty
  • $99 Moving Fee
  • No 30-Day Money-Back Guarantee

Prices Not Disclosed on Website

Fluent Security doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Security's prices to other home security providers. 

Fluent Security Cost

Fluent Security has high monthly monitoring service rates starting at $51.99 with upfront fees starting at $99. Fluent Security costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract. 

Three-Year Contract

Fluent Security requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Security's long-term contract.

Negative Fluent Security Reviews

Although there isn't a large amount of Fluent Security quite yet, the majority of the current reviews are extremely negative. Consumers note poor customer service, dysfunctional equipment, and lengthy contract. Poor reviews don't provide peace of mind to consumers that Fluent Security is a quality home security solution. 

Short Equipment Warranty

Fluent Security only offers a 90-day warranty for its products. Most home security providers offer 2-year warranties or even lifetime warranties. With such a short equipment warranty, consumers may have to offer up their own money to replace any broken or malfunctioning products. 

$99 Moving Fee

Fluent Security does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Security. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.

No 30-Day Money-Back Guarantee

Unlike many home security companies, Fluent Security does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Security is not for them. If you want more of a trial period, we suggest looking into other home security providers.

View Best Home Security Companies

The Bottom Line

Fluent Security advertises state-of-the-art products and professional monitoring services. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Fluent's equipment warranty is also only 90 days after purchase, so if something goes wrong after that time period, the customer is responsible for paying for replacements. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.

Although Fluent Security allows customers to customize plans based solely on their specific needs and a few other helpful offerings, we suggest looking into a home security company with better consumer reviews.

Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with, and Fluent's reviews aren't great. Read Fluent Security reviews below if you are interested in hearing what current and past customers have to say about the home security provider.

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User Reviews

Star Rating

3.9
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269 Reviews

Review Breakdown

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4 star
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1 star
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Niki

April 2nd, 2020 Irving, TX DETAILS arrow_drop_down
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Great customer service ! Cherish was a big help today!

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Niki! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

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Natalie Lawson

April 2nd, 2020 , ON DETAILS arrow_drop_down
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Very friendly people working. Shorter wait times than expected. Would reccommend.

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Natalie! We truly love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Vitaliy

April 1st, 2020 Grande Prairie, AB DETAILS arrow_drop_down
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I had an issues with frozen panel today and call customer service. It was pleasure talking to Christy. Problem was resolved in no time. Very good job

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Peter Lewis

April 1st, 2020 Red Deer, AB DETAILS arrow_drop_down
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Bridgette was extremely helpful. Walked me through all my issues with ease. Her knowledge of the system was exceptional.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Peter! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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SPC

April 1st, 2020 Tucson, AZ DETAILS arrow_drop_down
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Chatted with the service rep Jasmine, and she was very helpful. Was able to AZ answer my questions and got me the help I needed very quickly.

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Blair Buchholtz

April 1st, 2020 Innisfail, AB DETAILS arrow_drop_down
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Kasandra was extremely helpful and very professional, she was a pleasure to work with!

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Blair! That is so great to hear about Kasandra! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

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Heather N.

March 31st, 2020 Eugene, OR DETAILS arrow_drop_down
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Michelle was incredibly helpful assisting me in getting additional camera installation set up. She also helped me trouble shoot my door lock. Fluent has always been pleasant to work with!

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Heather! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Dan S

March 31st, 2020 Lloydminster, AB DETAILS arrow_drop_down
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Casandra helped me with my problem in less than 2 minutes. Great service.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Dan! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

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Kathryn Holmes

March 31st, 2020 Saskatoon, SK DETAILS arrow_drop_down
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Kasandra was very helpful and made sure all of my needs were resolved before she hung up.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Kathryn! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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duan boheng

March 31st, 2020 Edmonton, AB DETAILS arrow_drop_down
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just had conversation with Kasandra. She is very kind and friendly. Fixed all my problems in 5 mins. the best experience I had ever

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Duan! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Flossie Crowe

March 31st, 2020 Noblesville, IN DETAILS arrow_drop_down
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Very little wait time. Sarah was courteous, efficient and friendly. Responded quickly with assistance. Appreciated her help.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Flossie! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Connie

March 30th, 2020 Whitecourt, AB DETAILS arrow_drop_down
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I called in and Mitchell was very patient and kind. Very easy to talk to and corrected my problems! I thank her .

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Reply from Fluent Security

Apr 01, 2020

Thanks so much for the review, Connie! It's always great to hear good things about your experiences with our agents! Always feel free to give us a call should you need anything. Thank you for choosing Fluent Home!

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Shawn Blakney

March 30th, 2020 Edmonton, AB DETAILS arrow_drop_down
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Very helpful and friendly. Problem was resolved right away

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Reply from Fluent Security

Apr 01, 2020

Thanks so much for the review, Shawn! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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Jackie Jones

March 30th, 2020 Lethbridge, AB DETAILS arrow_drop_down
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I’m very happy with this company because it has offered great customer service and of course a great security system. My only dislike is that the panel doesn’t not display who is at the door when someone is at the door.

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Reply from Fluent Security

Apr 01, 2020

Thank you so much for your review, Jackie! We always love feedback from our customers, especially on things that can be improved! Thank you for choosing Fluent Home, and have a wonderful day!

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Amanda Patton

March 27th, 2020 Red Deer, AB DETAILS arrow_drop_down
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Kasandra was very helpful today with my billing questions

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Reply from Fluent Security

Apr 01, 2020

Thank you so much for your review regarding Kasandra! We always love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home, and have a wonderful day, Amanda!

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Kierstan Johnson

March 27th, 2020 Saskatoon, SK DETAILS arrow_drop_down
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Very friendly and easy to navigate the system!

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Reply from Fluent Security

Apr 01, 2020

Thank you for your review, Kierstan! We love feedback about our agents and our system from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Pat

March 27th, 2020 , AB DETAILS arrow_drop_down
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Sam was very friendly. Efficient and knowledgeable

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Reply from Fluent Security

Apr 01, 2020

Thanks so much for the review, Pat! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you need anything. Thank you for choosing Fluent Home!

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Kari Munk

March 25th, 2020 American Fork, UT DETAILS arrow_drop_down
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The representative I spoke with was exceptional. She was knowledgeable, prompt and positive.

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Reply from Fluent Security

Apr 01, 2020

Thanks so much for the review, Kari! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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Alicia Bergman

March 24th, 2020 Sarnia, ON DETAILS arrow_drop_down
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We like the customer service! They pick up the phone quickly and the person on the other end is always more then helpful! one thing I don’t like is that a lot of the times our camera does not pick up things. “Husband gets home and it doesn’t pick up him in the driveway, but the next time he leaves it does” as an example!

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Reply from Fluent Security

Mar 24, 2020

Thank you so much for your review, Alicia! That is so great to hear about our agents! The camera sensitivity can be adjusted if it doesn't pick everything up that you would like it to. If you give us a call at 855-238-4826 when you have a few minutes we would be more than happy to help you with that. Thank you for choosing Fluent!

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Sandi

March 20th, 2020 Chestermere, AB DETAILS arrow_drop_down
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I am so grateful that Bridgette from Utah, helped reconnect my door camera, and helped log again. So pleased with her patient and helpful attitude. Was much anticipated with a kind person.

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Reply from Fluent Security

Mar 24, 2020

Hello Toadette, We are happy to hear you had such a great experience with Bridgette! She is a great addition to our team and we are happy to have her! Thank you for being a part of Fluent. Have a great day!

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Amber Snow

March 19th, 2020 St. John's, NL DETAILS arrow_drop_down
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My only real complaint is that there's no option for the doorbell to chime through the panel as opposed to the old doorbell which I can't hear with the entryway door closed. And there's a fair bit of lag getting a notification pop up on my phone. Other than that it's been positive

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Reply from Fluent Security

Mar 24, 2020

Thank you for the review, Amber! If you have a few minutes to give us a call, we would be more than happy to help you troubleshoot with the notifications on your app. Thank you for being a part of Fluent!

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EDGAR LOMELI

March 19th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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excellent customer service great people to talk to

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Reply from Fluent Security

Mar 24, 2020

Thanks so much for the review, Edgar! Feel free to give us a call if should you ever need anything, and thank you for choosing Fluent Home!

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Toadette Stoddart

March 18th, 2020 Thompson, MB DETAILS arrow_drop_down
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Amanda was very friendly helped with all my questions.

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Reply from Fluent Security

Mar 19, 2020

Hello Toadette, We are happy to hear you had such a great experience with Amanda! She is a great addition to our team and we are happy to have her! If you have any questions or concerns please feel free to call us at 855-238-4826. Thank you for being a part of Fluent. Have a great day!

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Fernand Thibault

March 17th, 2020 Saskatoon, SK DETAILS arrow_drop_down
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So the service is great. Just spoke to Amanda who completed my requests quickly and effecently with only a short interruption to gather more information. I thank you for the service. The only complaint would be that I was not able to send an email to the address given on my brochure. www.fluenthome.com Do you have a different address?

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Jonathan Walker

March 14th, 2020 Surrey, BC DETAILS arrow_drop_down
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These sales people are persistent pests. pretty much have to threaten them to get out of the door way. Their equipment isn't worth their fees or contract, and trying to cancel with them is expensive. Around $3000. Don't listen to sales people, don't sign contracts. Do your home work and hopefully find a honest provider.

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Reply from Fluent Security

Mar 17, 2020

Hello Jonathan, we are sorry to hear you aren't having a great experience! Please give us a call at 855-238-4826, we would be happy to address your issues and find a resolution for you.

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ferdinand carpentier

March 14th, 2020 Redwater, AB DETAILS arrow_drop_down
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I totally don’t like the company Although the lady on the phone was very friendly and helpful A very annoying music as while you wait on the phone

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Reply from Fluent Security

Mar 17, 2020

Hello Ferdinand, we are happy to hear you had a good experience with our agent! Please give us a call at 855-238-4826. We would be happy to address any issues you are having!

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Steven Zalcman

March 13th, 2020 Bethesda, MD DETAILS arrow_drop_down
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Your technical support rep Mr. Tylor P is without question the most affable, professional, and knowledgeable tech rep that I have dealt with in more than 35 year of home ownership in seven major US metropolitan areas. He answered each and every one of my questions succinctly and in a fashion that a 73 year-old luddite could readily comprehend. He also effortlessly walked me through resetting our panel's connectivity, including its communication with our WiFi. He is a true gem and your company and its customers are truly fortunate to have such a stellar employee!

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Reply from Fluent Security

Mar 17, 2020

Hello Steven, We are happy to hear you had such a great experience with Tylor! He is an amazing addition to our team and we are happy to have him! If you have any other questions or concerns please reach out to us at 855-238-4826. Thank you for being a part of Fluent, Have a great day!

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KMLatson

March 13th, 2020 Dallas, TX DETAILS arrow_drop_down
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I spoke w/Tyler in Te h Support. He resolved my issue . He patiently walked me through troubleshooting steps and as I got frustrated he remained calm and helped me along the way. I love Fluent and I am grateful for the company. Thank you!

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Reply from Fluent Security

Mar 13, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Taylor Amerongen

March 12th, 2020 Fort Saskatchewan, AB DETAILS arrow_drop_down
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Helpful, quick to answer my questions, troubleshooting took no time at all. Great experience with customer service!

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Reply from Fluent Security

Mar 13, 2020

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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FLS

March 12th, 2020 Edmonton, AB DETAILS arrow_drop_down
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Myles was very uncooperative. He went out of his way to make things difficult for me to get the system back online after we installed the battery Fluent sent. My name was on file as I called last week, Alex sent us a battery and that we would be calling this week to put the system back online. Alex said then, it was all documented so no problem when we were to call back in. Myles needs to use common sense ... no burglar is going to order and replace the batteries and put the alarm system back online not to mention test the 2 medic alert necklaces. If Myles really cared about Sandra's security he would help get the system back online asap to track who is coming and going from the property. Alex and Monica were wonderful and understanding. My daughter and I are taking care of Sandra, a family member, who is in hospital with a stroke. Putting fresh batteries in her alert system makes it possible for Sandra to come home on a weekend pass.

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Reply from Fluent Security

Mar 13, 2020

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information in a private message so we can reach out to you?

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Joel Doan

March 11th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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The technician that I just spoke to was the best experience that I have ever had with this company or any other tech support that I have ever spoken to in any company. Absolutely the best!

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Reply from Fluent Security

Mar 12, 2020

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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Kurtis Stafford

March 11th, 2020 Melfort, SK DETAILS arrow_drop_down
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Called for an update on my users, very fast service and very polite!

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Reply from Fluent Security

Mar 12, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Carrie Ross

March 10th, 2020 Edmonton, AB DETAILS arrow_drop_down
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Great experience overall with this company and I enjoy having the service. The traffic onto my property has decreased by 90% easy. No regrets getting the service. I have no idea what the going rate is with other companies and I do find Fluent a bit high.

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Reply from Fluent Security

Mar 12, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Brian Conrad

March 9th, 2020 Omaha, NE DETAILS arrow_drop_down
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I love the concise and helpful costumer service you receive when you call for help.

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Reply from Fluent Security

Mar 11, 2020

Hello Brian! We are so happy to hear that you are having a great experience! We strive to provide World Class Service to all of our Fluent Customers! If you have any questions or concerns please don't hesitate to call us at 855-238-4826. Have a great day!

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Jb

March 7th, 2020 Selkirk, MB DETAILS arrow_drop_down
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I like the company. It's been working well for me. The only thing I think is weird is that the thermostat is battery operated. I talked with Diya today and she was very pleasant and helpful.

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Reply from Fluent Security

Mar 12, 2020

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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C. W.

March 6th, 2020 Windsor, ON DETAILS arrow_drop_down
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Do not sign a contract and give this company any money. Dont let them in your home. Dont trust them. Have been dealing with these crooks for a year trying to resolve the issues but they dgaf. The salespeople flat out lie, misrepresentand con and then headoffice pretends they didnt because its all verbal. They will verbally promise you anything to get your business but once they have access to your banking info you are screwed. They install faulty equipment then charge you service fees to come "fix it' then when it still doesnt work, they blame you for having the wrong settings but it doesn work on their "recommended" settings either then they blame it on "platform issues" on the part of the equipment (that they sold yet cant fix) but still they take out the monthly fees and service charges. They take money out even when not authorized, they already get their money but then they hit your credit score repeatedly for no reason and the salespeople will forge your signature. And no you cant cancel the nonworking service because they want 80% cancellation fee despite not providing the service they advertise. They claim theres a guarantee but apparantly high quality, properly functioning equipment and service is not part of it. They only truly guarantee they will take as much of your money as possible. If I could give negative stars I would.

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Reply from Fluent Security

Mar 12, 2020

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information so we can reach out to you?

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Leah

March 6th, 2020 Saskatoon, SK DETAILS arrow_drop_down
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Worst company I have ever dealt with. Constant problems with equipment, long wait times for customer service,passing the buck with no resolution, inexperienced techs, no compensation for dozens of hours weekly on the phone with the same problem then rehashing it with customer services over and over and over again. And to top it off after they damaged my door handle, not once have I been offered compensation due my insane amount of time. I also do not appreciate trying to be bribed with $5 to give a 5 star review. I would have given 0 stars if I had that option. I will be going elsewhere when my contract is up!!

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Reply from Fluent Security

Mar 06, 2020

Hello Leah, We are sorry to hear that you did not have a good experience. Fluent would love to get this turned around for you and leave you satisfied with your service. Do you mind sending your contact information so that we may reach out to you?

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Evelyn Thomas

March 4th, 2020 , DETAILS arrow_drop_down
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This kudos goes out to Customer SR, Isabella. She was most helpful and pleasant. Good customer service tends to be a thing of the past, however Isabella has restored my faith in what good customer service really is. Great Job Isabella!!!

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Reply from Fluent Security

Mar 05, 2020

Hello Evelyn, We are very happy to hear you had such a great experience with Isabella! She is a great addition to our team and we are happy to have her! Please reach out to us if you have any other questions or concerns at 855-238-4826. Thank you for being a part of Fluent, Have a great rest of your day!! :)

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Donnie Smith

March 3rd, 2020 Tampa, FL DETAILS arrow_drop_down
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Concise friendly timely billing prompt very accurate and handling my account customer representatives professional courteous always been friendly never had an issue.

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Reply from Fluent Security

Mar 05, 2020

Hello Donnie, We are very happy to hear you've had such a great experience! We strive to provide world-class customer service to all of our amazing Fluent customers! Please reach out to us if you have any other questions or concerns at 855-238-4826. Thank you for being a part of Fluent, Have a great rest of your day!

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Sam Gentile

February 29th, 2020 Kitchener, ON DETAILS arrow_drop_down
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Great service and great customer support.

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Reply from Fluent Security

Mar 02, 2020

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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S Connolly

February 28th, 2020 North Battleford, SK DETAILS arrow_drop_down
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Amanda was helpful in ordering us a new carbon monoxide detector. I like the system but have to wait 2 weeks for the new monitor to arrive. I have a backup monitor not linked to the security system thankfully but I’m not overly impressed to have to wait that long.

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Reply from Fluent Security

Mar 02, 2020

Thanks so much for the review! We're sorry to hear that you're having to wait 2 weeks for a shipment. Typically, we guess that equipment ships and will arrive in 2 weeks, however, it's not always that long. Feel free to give us a call if should you need anything in the meantime! Thank you for choosing Fluent Home!

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Sbc

February 28th, 2020 Edmonton, AB DETAILS arrow_drop_down
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Customer service good excellent great company

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Reply from Fluent Security

Mar 02, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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[email protected]

February 27th, 2020 Medicine Hat, AB DETAILS arrow_drop_down
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Answer promptly, knowledgable in solving our problem. Always pleasant

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Reply from Fluent Security

Mar 02, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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maxime

February 27th, 2020 La Prairie, QC DETAILS arrow_drop_down
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Great technology. The tech was very professional and the app is easy to use

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Reply from Fluent Security

Mar 02, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Dean Schmeichel

February 26th, 2020 Calgary, AB DETAILS arrow_drop_down
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I recently bought my business an My representative solved my problem and saved me a $900 charge that had been inadvertently charged to my account. She took the necessary time and care to make sure I was treated fairly.

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Kash

February 26th, 2020 St. John's, NL DETAILS arrow_drop_down
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Bad customer service experience. Confusing contracts. Faulty equipment that they will try to oversell. False promises.

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Reply from Fluent Security

Feb 27, 2020

Hi Kash, thank you for your review. We're sorry to hear that you've had a bad experience! We're going to messgae you directly to see how we can help!

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Jackie Pitman

February 26th, 2020 Saskatoon, SK DETAILS arrow_drop_down
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The lady who helped me was very courteous and helpful. She pinpointed the problem and I was able to fix it myself.

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Reply from Fluent Security

Feb 27, 2020

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

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Nancy Denomme

February 25th, 2020 Kelowna, BC DETAILS arrow_drop_down
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This has been a terrible experience I would never recommend this company. Customer service is terrible. Fluent representative came and installed 1st camera over a dryer/furnace vent so alarm went off constantly. Very disappointing that rep didnt realize this would be a poor location. Called to have camera moved to a better location and they charged me $80.00. Also had them install second camera on this trip and installer caused major damage to wall wish I could post pictures here it is comical how he left it. . Sent pictures beggining of January and said they would send someone to repair. Here we are today end of February and nothing but multiple excuses that they can find someone to fix the damage. Today I get an e-mail from Liz at damage claims to go to an American hardware store get some putty and fix it myself. I have no words. BRUTAL.

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Reply from Fluent Security

Feb 28, 2020

Hi Nancy - Thank you for your review. We are currently doing research on your account and will contact you shortly.

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Brandon Mansell

February 22nd, 2020 Portage la Prairie, MB DETAILS arrow_drop_down
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Diya was wonderful to deal with today. Friendly, informative and right to the point! Love fluent!

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Reply from Fluent Security

Feb 25, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Randy Beuglet

February 22nd, 2020 Montreal, QC DETAILS arrow_drop_down
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Noone has called to checkup like i was told system is ripoff for what i got, doorbell camera very glitchy not satisfied at all.

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Reply from Fluent Security

Feb 25, 2020

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information in a private message so we can reach out to you?