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Fluent Security

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709 User Reviews

6.7

Overall Score

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

2 weeks ago

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Nina Dayton, OH

Sometimes it goes off on its own for no reason but when I’ve called I’ve gotten immediate action.

2 weeks ago

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

2 weeks ago

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Pamela Jackson, MS

Customer support responds quickly. The equipment doesn't hold a battery charge, though.

2 weeks ago

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Linda Great Falls, MT

Nothing special about their system. They did have a fairly decent offer to start with but nothing makes them stand out.

2 weeks ago

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Angel Youngstown, OH

I feel protected on my own. They answer any questions or concerns.

2 weeks ago

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Dan

Things are fine. No complaints. Not a lot of interaction required

2 weeks ago

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Tania Petrie

Because half our system is down because the batteries keep dying in them and they are so expensive to replace

2 weeks ago

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James Medina, OH

It is convenient to use the app. Customer service has always been responsive.

2 weeks ago

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Laura Rogers Kennewick, WA

I have been trying to reach them for a very long time, quite frankly I have given up, my security system is of no use at all.

2 weeks ago

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S Schmold

Excellent response to alarm and maintenance issues

2 weeks ago

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Shahin Akbary-Soofi

Every time we have a problem, they are there!

2 weeks ago

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Bernie L'Hirondelle

It works well serves our needs and the service is good

2 weeks ago

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Robert Siewert Oregon City, OR

Always responsive to requests and assistance.

2 weeks ago

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Kathy

Always contact promptly when the alarm goes off

2 weeks ago

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Sid

Fluent changed their app which meant our phones no longer were able to access our system.

2 weeks ago

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Howard

If there is a problem it is taken care of quickly.

2 weeks ago

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Floyd Knippshild

The system works well. The representative for our area is suppose to come around to check our to see if all is well. At this point has not happened a bit diappointing as I believe I have a couple of low batteries I did recieve a message from Fluent regarding it but to date no knock on the door. Hopefully soon as I and the rep agreed they would stop by when needed to ensure all is well

2 weeks ago

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Jean

They never replace their signs that are faded, don’t upgrade their monitor systems very often!

1 month ago

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Kyle

No support or updates about current products. They install the equipment and never to return or be heard from again.

1 month ago

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Edwin Frostad Kettle Falls, WA

They told us we could cancel, sent in all information to do this then they came back and said no. We still pay our bills to you but have no service...

1 month ago

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Verified Customer

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Claudia Hunter Silverlake, WA

My home has suffered two daytime burglaries and the time it took for Fluent to notify me allowed the burglars to complete their task and disappear.

1 month ago

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A T Pitcher

Well, they are on top of all alarms and help when you need help

1 month ago

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Gary Sharp Yakima, WA

They don't send you a copy of your contract for insurance purposes and they don't follow up with problems with the alarm

1 month ago

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Sue Spanier

Very helpful when I moved to a different province, sent someone out right away to get me set up

1 month ago

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Kim Salem, OR

They have always been nice and helpful when I've called for tech support

1 month ago

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Duncan

Fast response, awesome knowledgable, helpful, polite and respectful staff

1 month ago

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Gail Vaughan

The company always answers any questions we have when we call them

1 month ago

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Pat Shea

More expensive than my children's systems and the new door bell camera is useless. It may or may not work.

1 month ago

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Verified Customer

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Andre T

Not good service at all your camera system sucks the alarm itself sucks always on hold forever they love to get new customers but once your customer they forget about you

1 month ago

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Verified Customer

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Monty

After being with them for one contract and the equipment was paid for, I moved to different company for better cameras and was forced to pay for a second contract

1 month ago

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Jonathan Edwards

Equipment seems to fail often. I have a shop and house the controllers dont communicate very well . Equipment goes out of date quickly.

1 month ago

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Dorothy

Always there and ready to help and answer any questions you may have

1 month ago

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Ronald Firth

I tried to upgrade my unit and it was not a pleasant experience. It was finally upgraded.

1 month ago

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Edward Henry

They try and assist where possible. The companies technical service team is excellent.

1 month ago

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Lorraine

Fast phone calls when alarm goes off due to not turning off alarm.

1 month ago

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Kathleen Reif La Junta, CO

I would really like to give them no stars, my panel has been beeping for two weeks now, I have listened to a robot, a lady texting a have called the person who sold this piece of crap that is suppose to be security, but I have none because it’s broken and no one will come to fix, but, they sure get there money....

2 weeks ago

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Susan Henshaw Saskatoon, SK

Absolutely terrible alarm company. Faulty equipment with non existent service department. Can’t reach anyone to discuss. When I cancelled contract was threatened by manager( said our account would be ‘ targeted’). Keeps sending invoices when I want to pay to get out of contract and still they can’t manage this. Wouldn’t even take faulty equipment out of our home. All started when equipment malfunctioned and took over one hour response time! Beware they do not protect your home. Use local like Sask tel or Telus as at least you get service with them.

1 month ago

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Casey Richards Brisbane, QLD

Hidden contracts for ridiculous lengths of time, and 80% cancelation fees. Absolutely criminal! Terrible customer service when dealing with faulty sensors and panels. They refuse to send repair men out to assist you with any technical problems, and expect you to do everything yourself. You're paying $50 a month for no actual services. Even when the alarm is going off in your house while you're away, they fail to even send the police over to check on the place! What am I paying them for? Complete waste of money.

1 month ago

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Deidra C Saskatoon, SK

We signed with alarmtek in Saskatoon over five years ago. At some point they sold our contract to fluent, with out notification...well let’s just say how deceitful this company is. We went to cancel at the end of our contract and we were told that we were too late and automatically signed up for another 3 years. Initially when we inquired about canceling we were told that at the end of our contract we automatically flip over to month to month and that we could then cancel anytime. Lies lies lies. Now our system is too old and not working properly so we are paying a fee every month for nothing. They will change everything to new for us if we sign for another 5 years. Piss off fluent.., my recommendation to anyone wanting to cancel, get your cancellation letter in by registered mail so that they can’t dispute receiving it!!

2 months ago

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Verified Customer

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Ryan Toledo, OH

The glass sensors are too sensitive.

2 weeks ago

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Lakiesha Cincinnati, OH

I might be changing. They need to do better and update their system.

2 weeks ago

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Mel Henderson

There is nothing from them as far as contact to see if we are happy

2 weeks ago

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Richard West Mifflin, PA

It's not the best. They could be more thorough when someone calls.

2 weeks ago

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Robert

Not much communication between them and myself

2 weeks ago

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Anonymous

They’re not honest with me. The manager in Edmonton named Mitchell is not trustworthy.

2 weeks ago

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Jocelyn

I have been trying to cancel my account for 3 years! I moved and they still charge me "for the merchandise"

2 weeks ago

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Dianne Doyle

They have no service and if your alarm goes off absolutely no call back or acknowledgement that the alarm even sounded

2 weeks ago

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Brian

No problems at all but could be cheaper.

2 weeks ago

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Joan Reid

Service depends on the rep that is sent out

2 weeks ago

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