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Fluent Security

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709 User Reviews

6.7

Overall Score

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Ricardo Philomath, OR

The system works well. It's easy to set up and it's easy to turn off. I need to use it more often.

2 weeks ago

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Verified Customer

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Edward Krause

They help resolve any problems over the phone and will send a tech person to the home if needed.

2 weeks ago

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Verified Customer

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Glenn White Oregon City, OR

I canceled my service in December of 2020 but some back door item I am stuck for another year of payments which i find offensive for you as a business to force someone to maintain something that they don't want!!

2 weeks ago

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Verified Customer

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Sara

Basic but good. Always friendly when I call for help. My security is basic so not sure how much it deters individuals

2 weeks ago

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Verified Customer

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Jana

It’s a long story, we got fluent to take over from another security company to find out we couldn’t get out of our contract. I called and called within my 10 days to change it all back no one to this day 2 years later has come, my equipment isn’t working etc I’m never using fluent again

1 month ago

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Verified Customer

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Adam Kidd

My alarm still doesn’t work and hasn’t for months. Even after a technician came to work on it. He left it not working but said It does. I will be cancelling my service shortly and Telus will be installing a working alarm.

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Gordon McMillan

System doesn’t do as stated, always trying to charge for services to fix their system. Fine print in contract is a rip-off for extra year, rep in Utah needs to find a job where he does not deal with people. Supervisors will not talk to customers. Worst experience ever dealing with this company

1 month ago

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Verified Customer

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Karen

Customer service quality, ease if system use, they don’t keep bugging you after you get the system!

1 month ago

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Verified Customer

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Tasha Bunner

Paying way too much. The panel has perpetually been on a low battery notification for years with no resolve. Upon renewal of contract I was promised an enhanced package which never materialized. Representatives have been through the neighborhood and did not follow through with any investigation of my concerns

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Debra Cook

I had some problems "resetting" my CO detector with only telephone assistance. The first person did not know what to do to help.

1 month ago

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Nancy McCafferty Phoenix, AZ

they are the worst people to work with. i had a problem that i asked to talk to a supervisor about and was told that wasn't possible. i no longer use this company for security, but because i couldn't cancel my service, i have been paying 2 companies every month.

1 month ago

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Verified Customer

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W. Hanson

They have always been prompt with phone calls when our alarm has went off & so far their service has been excellent

1 month ago

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Verified Customer

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Sherry Sgouromitis

Service is consistent, contact is easy, the only negative is that when control pods fail we must wait for them to be mailed. This can take some time.

1 month ago

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Verified Customer

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Rosemary

always feel safe and secure. they always contact me within moments when i accidently set off a false alarm

1 month ago

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Verified Customer

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Shawn

Terrible service. Terrible equipment. The app and online site are difficult to use. Adding equipment is impossible. Nothing easy about the system or contact with the company

1 month ago

Fluent Security Logo

Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Cathy

I know they are monitoring my home because every time I set off my alarm they are there to ask if everything is ok

1 month ago

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Verified Customer

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Bruce

Any problems i had were handled quickly with friendly people and that it is Alberta based company sure doesn't hurt

1 month ago

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Jared Suffolk, VA

Terrible security company. The customer service is non existent and they are usually rude. The equipment is alright initially, but starts to fall apart after a year. We’ve been having issues with our system lately and they have yet to fix the issue. They’ll be quick to get you locked into a contract (3-5) years, have a technician come out and install the system, but don’t expect to hear or see from them ever again. If something is wrong with your system, you’ll pay a service fee to have a tech come out and “fix” the issue and their equipment does fail often. Do yourself a favor and choose anyone but Fluent. We are just riding out the remaining time before we can get out of this contract. Even considering buying out the last couple of years we have left because we despise them so much.

3 weeks ago

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Verified Customer

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Bradley Canton, OH

Can’t get a hold of the company. They won’t answer my questions. We are canceling them in July. It goes off all the time with false alarms.

2 weeks ago

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Verified Customer

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Angela Napavine, WA

Support never gives me any problems though the equipment can be stupid sometimes.

2 weeks ago

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Verified Customer

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David Toledo, OH

Simple and easy to use equipment. Customer service never has any issues.

2 weeks ago

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Jay

I have called several times about an upgrade to my system and have not received a call back to discuss.

2 weeks ago

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Gerry Greschner

System works well and I appreciate the calls to check on service

2 weeks ago

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Kevin Nicholasville, KY

Best price and the best customer service and I like the features.

2 weeks ago

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Verified Customer

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Kevin MacGillivray

Their workers are always very helpful. The billing is seamless.

2 weeks ago

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Verified Customer

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George James

Good service but to expensive in comparison to other ones on market. I will not renew.

2 weeks ago

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Verified Customer

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Mark Eliason

Not too impressed with the sensors, batteries always low, shouldn't be our job to change. Loss of supervision code, things always beeping.

2 weeks ago

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Verified Customer

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Dixie

Easy to use app. Everything is remote which is great and so handy

2 weeks ago

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Verified Customer

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Geraldine McLellan

Had an alarm at shortly after 3 AM telling us that our water was getting high

2 weeks ago

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Verified Customer

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Brian Rabin

Never had any issues in the 10 or so years I've been a customer

2 weeks ago

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Verified Customer

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Allem Scherlie

Always respond quickly to alarms even when cased by our error

2 weeks ago

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Verified Customer

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Nyla Alger Vancouver, WA

johnny on the spot. helpful when needed always give us a call when we have a problem

2 weeks ago

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Verified Customer

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Pieter

Very quick response time and knowledgeable technical support

2 weeks ago

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Verified Customer

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Tasha Davis

When I've had to call them they have always helped to their best

2 weeks ago

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Verified Customer

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Nancy Kadatz

The response to alarms are extremely quick and they alert the RCMP if I don’t respond

1 month ago

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Verified Customer

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Angie

Poor site service. I’ve asked several times for someone to assist me to change batteries in my sensors. Tired of asking. I would never have continued my contract for 2 more years.

1 month ago

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Verified Customer

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Wallace Porter

Excellent range of security ’add-on’s’. The Outside cameras beyond excellent in its video clarity!

1 month ago

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Verified Customer

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Daryl Jones

All but impossible to communitcate with. We had a problem and getting it resloved took months. Promises of compensation were not kept and we were without service for months

1 month ago

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Verified Customer

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Brenda Preece

Notifications of camera triggered video is far too sensitive. Have sometimes rec'd more than 100 when wind blowing.

1 month ago

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Verified Customer

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Rodney Kuehn

I wanted to make changes and the contract is very inflexible unless you are willing to sign up for another 5 years. I think the plan is too expensive for what else is out there and company is unwilling to modify.

1 month ago

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Verified Customer

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AMJ

System indicated low batteries - no info on type of battery or how to access battery in flood detector

1 month ago

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Verified Customer

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Darren Hasein

There has been some issues for example my motion sensor went off when we were not home and they called me told me and said I needed to go check it out

1 month ago

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Anonymous Salem, OR

Was not pleased with equipment as it continually was compromised. Finally gave up on successful repairs and disabled it. I want the fee discontinued as a monthly payment for equipment I can not, will not use.

1 month ago

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Verified Customer

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Sandi McClaughry Salem, OR

System is good but have problems with getting information on how to change out the batteries on the sensors located within the house.

1 month ago

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Mike

Very few false alarms tech support is not the best and they want to charge you for fixing their equipment

1 month ago

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Claire Walliman Hillsboro, OR

Every time i have had a problem or question, someone has solved the problem/answered question

1 month ago

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Renee Collignon Bloomington, IL

Worst possible company I have ever been involved with. Wont answer calls, had a break in and had to call police myself. I can’t say for sure, I don’t believe anyone was monitoring my home. Still wanted me to pay 80% left on contract, I said I’m not paying u anything for the nothing you provide. Dealing with them (was and is still ongoing,) the worst experience of my life. If I could give a minus star I would. I don’t usually do reviews, but be mindful, they only want your money.

2 weeks ago

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Tony D. Wabasca-Desmarais, AB

Ordered and paid for outdoor camera ($499.) at initial installation. Never received or refunded even after many phone calls, etc. Cancelled our service after approx. 7 years of mediocre service , by written letter yet Fluent has continued billing, now for more than a year.. receiving continual threatening letters. Have contacted them numerous times yet no end to the harassments! One of the worst Security companies out there! Steer clear to avoid all the headaches I have gone through!! This company is a complete scam...

3 weeks ago

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Bruce Gunn Squamish, BC

Worst company I have ever dealt with. After 3 years I asked to cancel the contract. They said I could temporarily stop the service and not be charged so that if I ever needed it again, I could start again. Then 6 months later, they started charging on my Visa card again without asking me. I called and said to cancel but they kept charging on my Visa. I called again and they said I had to cancel in writing by email but they gave me the wrong email address. A month later, I got the right email address and cancelled again. They still didn’t cancel and said I had to sign a letter and send it to them. By then, that Visa card had expired. They wanted a new Visa number. Finally they offered to waive half the payments if I paid half. So to get rid of them I paid $150 on a new Visa card. As soon as the payment through, I called Visa and cancelled that card so they couldn’t add more payments. Sure enough they sent another bill for another month. Finally I got another letter that they wanted their equipment back and there would be no more payment required. This company is completely ruthless and unethical.

1 month ago

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Luis Arevalo Airdrie, AB

BRAVO, Tech Support William. Thank you for a JOB WELL DONE! My experience with Fluent Tech Support has really been excellent today. William showed his technical, problem solving skills and willingness to help from start to finish.

3 months ago

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