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Fluent Security is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Security builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Security makes it a priority to have flexible packages — from basic security equipment to advanced home automation.

Fluent home security offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.

However, looking through Fluent Security reviews, many consumers are dissatisfied with the company's services and note poor customer service, hefty prices, and faulty equipment. Especially with a short equipment warranty and a 36-month contract, you may want to consider looking into other home security companies before making your final purchase decision. 

 

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The Good

  • Customizable Plans and Equipment
  • Home Automation
  • Remote Control Access via the Alarm.com App
  • 24/7 Burglary and Theft Monitoring
  • Fluent Guarantee

Customizable Plans and Equipment

Fluent home security does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire.

Standard Features Included

  • Fluent 24/7/365 burglary & theft monitoring
  • Easy-to-use touchscreen control panel
  • Customized 8-point security system
  • Remote web & mobile access/control
  • Remote arm & disarm alarm system
  • Email and text notifications

Optional Features Included

  • Carbon monoxide monitoring
  • Flood sensors & freeze detection
  • Personal emergency device (medical)
  • Lighting control
  • HVAC control
  • Automated door locks
  • Remote real-time video

Home Automation

Fluent Security is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:

  • Monitor and remotely control door locks
  • Adjust thermostat
  • Access 24/7 live video feed from your doorbell camera and indoor security camera
  • Turn on/off your lights remotely
  • Arm/disarm security system remotely
  • Receive security notifications via the Fluent App

Remote Control Access via the Alarm.com App

Fluent also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time. 

24/7 Burglary and Theft Monitoring

Fluent offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app.

Fluent Guarantee

Unique to Fluent, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved.

The Bad

  • Prices Not Disclosed on Website
  • Fluent Security Cost
  • Three-Year Contract
  • Negative Fluent Security Reviews
  • Short Equipment Warranty
  • $99 Moving Fee
  • No 30-Day Money-Back Guarantee

Prices Not Disclosed on Website

Fluent Security doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Security's prices to other home security providers. 

Fluent Security Cost

Fluent Security has high monthly monitoring service rates starting at $51.99 with upfront fees starting at $99. Fluent Security costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract. 

Three-Year Contract

Fluent Security requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Security's long-term contract.

Negative Fluent Security Reviews

Although there isn't a large amount of Fluent Security quite yet, the majority of the current reviews are extremely negative. Consumers note poor customer service, dysfunctional equipment, and lengthy contract. Poor reviews don't provide peace of mind to consumers that Fluent Security is a quality home security solution. 

Short Equipment Warranty

Fluent Security only offers a 90-day warranty for its products. Most home security providers offer 2-year warranties or even lifetime warranties. With such a short equipment warranty, consumers may have to offer up their own money to replace any broken or malfunctioning products. 

$99 Moving Fee

Fluent Security does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Security. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.

No 30-Day Money-Back Guarantee

Unlike many home security companies, Fluent Security does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Security is not for them. If you want more of a trial period, we suggest looking into other home security providers.

View Best Home Security Companies

The Bottom Line

Fluent Security advertises state-of-the-art products and professional monitoring services. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Fluent's equipment warranty is also only 90 days after purchase, so if something goes wrong after that time period, the customer is responsible for paying for replacements. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.

Although Fluent Security allows customers to customize plans based solely on their specific needs and a few other helpful offerings, we suggest looking into a home security company with better consumer reviews.

Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with, and Fluent's reviews aren't great. Read Fluent Security reviews below if you are interested in hearing what current and past customers have to say about the home security provider.

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User Reviews

Star Rating

3.9
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269 Reviews

Review Breakdown

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4 star
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1 star
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Sheldon Frocklage

April 18th, 2020 Maple Creek, SK DETAILS arrow_drop_down
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Christy helped us with resetting the username and password for our account. She answered all her questions and was extremely helpful.

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Sheldon! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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maci ardoin

April 18th, 2020 North Las Vegas, NV DETAILS arrow_drop_down
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Amazing service!! Great help and will definitely recommend to everyone !!

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Maci! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Barbara Peters

April 17th, 2020 Alder Point, NS DETAILS arrow_drop_down
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I like this company because it keeps my home and family safe. I get messages when I know the alarm is set and disarm. I can now sleep because if anything happens the alarm will let us know. I have nothing bad to say about this company . Kasandra and the rest of their team are very understanding and a lot of help.

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Reply from Fluent Security

Apr 22, 2020

Thank you for your review, Barbara! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Shane Thompson

April 17th, 2020 Carstairs, AB DETAILS arrow_drop_down
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The support is always fantastic, spoke with Bridgette today and problem is fixed in mere minutes

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Shane! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Craig Lawrence

April 17th, 2020 St Louis, MO DETAILS arrow_drop_down
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Michelle was very patient with me. She was very knowledgeable and helpful in solving my problems

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Craig! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Shelia Johnson

April 17th, 2020 Shreveport, LA DETAILS arrow_drop_down
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I like the great customer service. They always help me with any problems I have. Michelle was great with helping me with my bill today.

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Shelia! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Lucille dean

April 16th, 2020 Las Vegas, NV

The experience has been rotten through fluent but talking with Kasandra was excellent she under stood unlike any one else

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Reply from Fluent Security

Apr 22, 2020

Hello Lucille. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. If you could please give us a call at 855-238-4826, or send us an email with more details so that we can look into this further for you, that would be much appreciated! Thank you for your time, and we hope to hear from you soon!

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Kim kruhlak

April 16th, 2020 Bonnyville, AB DETAILS arrow_drop_down
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So easy and quick service !! Fluent reps have always been amazing to deal with

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Kim! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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bill collings

April 16th, 2020 , DETAILS arrow_drop_down
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The Tech Support agent, I dealt with today was very knowledgeable and interested in helping to resolve my issue. He tried several approaches to program a new replacement unit and finally decided to order a new unit. No charges. The item that was sent earlier would not work with my control panel. I felt valued and respected by this staff member.

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Bill! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Kyle Britton

April 16th, 2020 Montreal, QC DETAILS arrow_drop_down
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Excellent customer service from Becky. She listened and responded with solutions to our company’s problems! A+

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Reply from Fluent Security

Apr 22, 2020

Thanks so much for the review, Kyle! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Arron Miller

April 16th, 2020 Saskatoon, SK DETAILS arrow_drop_down
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The features of the system is what I was looking for. Any time I have had to use support they have been very friendly and helpful.

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Reply from Fluent Security

Apr 17, 2020

Thank you for your review, Arron! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Kara Di.

April 15th, 2020 Thompson, MB DETAILS arrow_drop_down
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Always awesome friendly service, reliable.

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Reply from Fluent Security

Apr 17, 2020

Thanks so much for the review, Kara! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Robert Moses

April 15th, 2020 Omaha, NE DETAILS arrow_drop_down
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The fluent alarm company always helpful when I call with any problems and the customer service people are always polite and they always get me to the right department for whatever problems I have so I would recommend fluent alarm to anyone that would want a good home security.

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Reply from Fluent Security

Apr 17, 2020

Thank you for your review, Robert! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Allyson

April 15th, 2020 Bonnyville, AB DETAILS arrow_drop_down
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Their customer service is top notch. Bridgette was very attentive and helpful!

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Reply from Fluent Security

Apr 17, 2020

Thank you for your review, Allyson! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Susan Penske

April 15th, 2020 Norcross, GA DETAILS arrow_drop_down
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I needed to ask a question concerning a SMS message from Fluent. She helped me quickly. Her name was Bridgette

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Reply from Fluent Security

Apr 17, 2020

Thanks so much for the review, Susan! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Stephanie Howse

April 15th, 2020 , DETAILS arrow_drop_down
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We became fluent customers in 2019. The previous alarm company had a flood sensor that was supposedly working and didn’t alert us to water in our basement. So we had a flood and had $30000 in damages. We switched to fluent , who used the same flood sensor from ADT, said it was working. I had an alert Monday eve around 7. I called customer support who said they did not have the flood sensor in the monitoring system. We tried to add it unsuccessfully. I was very upset by this, as we thought we were protected from a potential flood but were not. I spoke with a lady Diya, she was great and sent us a free sensor( was worth $150}. I want to thank her, she was very professional and understanding. This has changed my opinion of fluent, so hoping their customer service continues in the manner as Diya performed.

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Reply from Fluent Security

Apr 15, 2020

Hey Stephanie, We'd like to make this right for you and get a new sensor sent out. We were unable to locate your account by just your name. Would you mind sending us your address, and we'll get this looked after right away!

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Adam Schafer

April 15th, 2020 Calgary, AB DETAILS arrow_drop_down
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Today I had a matter that was handled by Bridgette and she did a great job. Thanks Bridgette and Fluent for the great work.

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Reply from Fluent Security

Apr 17, 2020

Thanks so much for the review, Adam! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Lori

April 15th, 2020 Spruce Grove, AB DETAILS arrow_drop_down
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Great Customer Service. Bridgette handled my questions and request without any problems at all.

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Reply from Fluent Security

Apr 17, 2020

Thanks so much for the review, Lori! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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T M

April 15th, 2020 Edmonton, AB DETAILS arrow_drop_down
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I spoke with Bridgette this morning to sort out an issue. She was polite and solved my problem right away. Fluent has always been great with us.

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Reply from Fluent Security

Apr 17, 2020

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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pat olchowski

April 15th, 2020 Englefeld, SK DETAILS arrow_drop_down
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She was very helpful and knowledgeable.. I switched from landline to cell phone so system probably not connected for a month. Is it possible to send out a system test say once a month

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Reply from Fluent Security

Apr 17, 2020

Thanks so much for the review, Pat! It's always great to hear good things about your experiences with our agents! Regarding a monthly test, if you are set up with a cell phone system now, you may already have that monthly test set up. If you are unsure or just want to double-check, please don't hesitate to give us a call! Thank you for choosing Fluent Home!

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Bobby

April 14th, 2020 Yakima, WA DETAILS arrow_drop_down
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Good is they help you trouble shoot when something is wrong Bad is I don't know what time my next app is just the day. Feels like the cable guys

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Reply from Fluent Security

Apr 15, 2020

Thank you for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Cindy Noreau

April 10th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Christy was so awesome in finding and answering questions I had. Thank you so very much!

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Reply from Fluent Security

Apr 15, 2020

Thanks so much for the review, Cindy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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roxanne chappelle

April 10th, 2020 Kansas City, MO DETAILS arrow_drop_down
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Fast and nice, friendly and knowledgeable

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Reply from Fluent Security

Apr 15, 2020

Thanks so much for the review, Roxanne! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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V Rios

April 10th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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No matter the issue they are always helpful. And they take the time to figure out the issue .

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Reply from Fluent Security

Apr 15, 2020

Thank you for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Earl Ducharme

April 10th, 2020 Dawson Creek, BC DETAILS arrow_drop_down
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I like Christy she was excellent agent ,her service was impeccable. If only there were more like her I wouldn't hang up on telecommuters.

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Reply from Fluent Security

Apr 15, 2020

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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RENE MOLINA

April 10th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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They are very nice, and have a good survice.

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Reply from Fluent Security

Apr 15, 2020

Thanks so much for the review, Rene! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Rw19

April 9th, 2020 Grande Prairie, AB DETAILS arrow_drop_down
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Kasandra was super nice and really quick to resolve my issue. Have had no issues with fluent in my tenure.

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Reply from Fluent Security

Apr 15, 2020

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Elizabeth W

April 8th, 2020 Nampa, ID DETAILS arrow_drop_down
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When I had Fluent install my home security system it was such an important step. They were responsive, efficient and professional. We got exactly what we wanted and more from a security company.

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Reply from Fluent Security

Apr 10, 2020

Thank you for your review, Elizabeth! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Heidi Christensen

April 8th, 2020 Tacoma, WA DETAILS arrow_drop_down
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She was very helpful and efficient. My concerns were addressed easily and quickly.

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Heidi! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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George Wesley

April 7th, 2020 Stettler, AB DETAILS arrow_drop_down
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Called to take care of a problem. Representative was very helpful and was able to solve the problem. Great service and happy with company.

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, George! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Larry Heon

April 7th, 2020 Cut Knife, SK DETAILS arrow_drop_down
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The agent I got was very professional and polite and was well knowledgeable out the product and able to help me out I wish all agents were as polite and helpful and delightfully to deal with

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Larry! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Terri

April 7th, 2020 Red Deer, AB DETAILS arrow_drop_down
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Response was fast and knew what to do right away with my panel. Bridgette was very helpful

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Terri! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

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Jessica Shelton

April 7th, 2020 Minneapolis, MN DETAILS arrow_drop_down
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The lady charity was fantastic and made sure I understood everything before ending the call

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Jessica! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Sharon

April 7th, 2020 Red Deer, AB DETAILS arrow_drop_down
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Poor experience with customer service today

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Reply from Fluent Security

Apr 08, 2020

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. If you could please give us a call at 855-238-4826, or send us an email with more details so that we can look into this further for you, that would be much appreciated! Thank you for your time, and we hope to hear from you soon!

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RCHJ JONES

April 6th, 2020 Decatur, GA DETAILS arrow_drop_down
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Great customer service from Cherish, she was great in setting me up with online app

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Corinne Kalasky

April 6th, 2020 Portland, OR DETAILS arrow_drop_down
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Always a good experience with top-notch customer service representatives!

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Corinne! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Conor Grier

April 6th, 2020 Kansas City, MO DETAILS arrow_drop_down
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Christy was knowledgeable and very helpful in assisting me in my move.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Conor! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Abe A-Q

April 6th, 2020 Maple Ridge, BC DETAILS arrow_drop_down
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Sam was extremely friendly never gave me an issue I like when I can call in and feel like you guys understand me much better then talking to a voice message I had a great experience keep up the good work fluent Def will be sticking with you guys.

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Abe! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Amy Bonney

April 5th, 2020 Brantford, ON DETAILS arrow_drop_down
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Made a huge mistake signing up for this company ! You will be stuck in a contract even though it is over ,quality isnt good ,poor customer service when theres a problem, the man who hooked up the camereas lied and said they were fluents ( i have no idea who has been watching my house).

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Reply from Fluent Security

Apr 06, 2020

Hi Amy, We've reviewed your file and noted that your account was originally set up by an Authorized Fluent Dealer. Our records show that our office swiftly handles any issues that came up since October 2017. You agreed to renew your agreement term, and it wasn't until a service appointment in February that you requested to cancel your services. Our records indicate that we have provided several solutions, none of which you deem acceptable. Please feel free to contact us should you change your position.

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Bianca Asselin

April 4th, 2020 Windsor, ON DETAILS arrow_drop_down
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The service I received today were excellent! Kasandra was able to address the problem. She did so in a polite, courteous and timely manner. She was also patient with my explanations. She provided me with clear directions.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Bianca! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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TRACY TENNYSON

April 4th, 2020 Pittsburgh, PA DETAILS arrow_drop_down
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I'm satisfied with my security system . The customer service always takes Care of any questions I have and today Ms. C was very professional and polite. Thank you for your service be safe and have a great weekend

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Stay safe and thank you for choosing Fluent Home!

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CMDOAKES

April 3rd, 2020 Dayton, OH DETAILS arrow_drop_down
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The customer service representative I talked too today was extremely, nice and helpful I appreciated her time

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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MZ.REDILOVEME GoGETTA0000

April 3rd, 2020 St Louis, MO DETAILS arrow_drop_down
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Christy was a big help very courteous 😊

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

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BoswellHome

April 3rd, 2020 Decatur, GA DETAILS arrow_drop_down
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The representatives are always so responsive. It’s noticeably different from any other customer service reps I speak with.

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Reply from Fluent Security

Apr 08, 2020

Thank you so much for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Danielle Gale

April 3rd, 2020 Red Deer, AB DETAILS arrow_drop_down
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Bridgette was very helpful today and quickly and efficiently answered all of my questions.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Danielle! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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laspyder

April 3rd, 2020 Estevan, SK DETAILS arrow_drop_down
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We signed up more than 2 years ago. We are in a rural area so we get an extra charge for a service call. We have contacts on 5 doors. We have given up on trying to set the alarm. Either one of the contacts has a problem or the batteries are dead. One of the cameras hasn't worked for months. One time I called for help and the guy had me get the monitor off my computer and hook it up to their modem, then he had to make a few calls as he discovered other people had the same problem. He was supposed to call me back with the solution. After the second day I called him back and he said he didn't remember telling anyone that he would call them back. Meanwhile I had removed and reinstalled SwannView and that fixed it. Another time, the place was full of smoke and the siren was blaring. I called in a false alarm and they didn't even know about it! The people in the service department have no clue about anything and don't mind keeping you on the phone for ages while they try to figure things out. Yesterday, they "reached out" to offer a solution for these hard virus days - reduce our payments for a few months while at the same time renewing our contract. Not happening!

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Reply from Fluent Security

Apr 08, 2020

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Please give us a call at 855-238-4826 so that we can help you with your system! Thank you for reaching out to us, and we hope to hear from you soon!

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Sheron Spencer

April 3rd, 2020 Denver, CO DETAILS arrow_drop_down
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I love Fluent, they take care of my home, n friendly service, always answering my questions friendly. Bridgette is friendly.

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Sheron! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Genevra Shortall

April 2nd, 2020 St. John's, NL DETAILS arrow_drop_down
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I don’t have anything bad to say, Fluent is amazing as you are always there when we need you. K wouldn’t go anywhere else. Thank you for being great .

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Reply from Fluent Security

Apr 08, 2020

Thank you so much for your review! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

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Honeida Funes

April 2nd, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Your fluent personnel, she was wonderful. She helped me with all my questions, was very nice and we go my issue resolved as best as possible.

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Reply from Fluent Security

Apr 08, 2020

Thanks so much for the review, Honeida! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

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Tera

April 2nd, 2020 Hobbema, AB DETAILS arrow_drop_down
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Overall a very good system. Not able to get everything I would like because of the internet

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Reply from Fluent Security

Apr 08, 2020

Thank you for your review, Tera! We love getting feedback from our customers. If anything changes with your internet in the future and you would like to add something to your system at that time, please don't hesitate to reach out to us for options! In the meantime, let us know if we can help you out with anything! Thank you for choosing Fluent Home!