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Fluent Home

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7.3

Overall Score

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Sean McElligott Saskatoon, SK

Customer Service Wylleen is great. Very helpful.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Sean! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

star star star star star

Tootsie Innisfail, AB

The support staff was very helpful and was very quick.

2 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

star star star star star

Zeneyda Marin Burbank, CA

The efficiency of the company and the quickness of it.

2 years ago

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Reply from Fluent Home

Thank you for your review, Zeneyda! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

star star star star star

Aimee Wilson Fort Wayne, IN

Sam was very helpful today. She was patient and kind.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Aimee! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

star star star star star

Nancy Murphy Kelowna, BC

Brigette was great. Thanks but still waiting on my cameras

2 years ago

star star star star star

roxanne chappelle Kansas City, MO

Fast and nice, friendly and knowledgeable

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Roxanne! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 15th, 2020

star star star star star

RENE MOLINA Indianapolis, IN

They are very nice, and have a good survice.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Rene! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 15th, 2020

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MZ.REDILOVEME GoGETTA0000 St Louis, MO

Christy was a big help very courteous 😊

2 years ago

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Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

Apr. 8th, 2020

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Niki Irving, TX

Great customer service ! Cherish was a big help today!

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Niki! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

Apr. 8th, 2020

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Dan S Lloydminster, AB

Casandra helped me with my problem in less than 2 minutes. Great service.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Dan! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

Apr. 8th, 2020

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Shawn Blakney Edmonton, AB

Very helpful and friendly. Problem was resolved right away

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Shawn! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Apr. 1st, 2020

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Amanda Patton Red Deer, AB

Kasandra was very helpful today with my billing questions

2 years ago

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Reply from Fluent Home

Thank you so much for your review regarding Kasandra! We always love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home, and have a wonderful day, Amanda!

Apr. 1st, 2020

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Kierstan Johnson Saskatoon, SK

Very friendly and easy to navigate the system!

2 years ago

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Reply from Fluent Home

Thank you for your review, Kierstan! We love feedback about our agents and our system from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 1st, 2020

star star star star star

Pat , AB

Sam was very friendly. Efficient and knowledgeable

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Pat! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you need anything. Thank you for choosing Fluent Home!

Apr. 1st, 2020

star star star star star

EDGAR LOMELI Las Vegas, NV

excellent customer service great people to talk to

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Edgar! Feel free to give us a call if should you ever need anything, and thank you for choosing Fluent Home!

Mar. 24th, 2020

star star star star star

Toadette Stoddart Thompson, MB

Amanda was very friendly helped with all my questions.

2 years ago

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Reply from Fluent Home

Hello Toadette, We are happy to hear you had such a great experience with Amanda! She is a great addition to our team and we are happy to have her! If you have any questions or concerns please feel free to call us at 855-238-4826. Thank you for being a part of Fluent. Have a great day!

Mar. 19th, 2020

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Sbc Edmonton, AB

Customer service good excellent great company

2 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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Randy Beuglet Montreal, QC

Noone has called to checkup like i was told system is ripoff for what i got, doorbell camera very glitchy not satisfied at all.

2 years ago

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Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information in a private message so we can reach out to you?

Feb. 25th, 2020

star star star star star

Leanna Peters Vancouver, BC

Friendly and fast service and solving my problem

2 years ago

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Reply from Fluent Home

Hello Leanna - Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 21st, 2020

star star star star star

Dar Stack Martensville, SK

Excellent customer service! Reliable security.

2 years ago

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Reply from Fluent Home

Hi Dar! Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Feb. 21st, 2020

star star star star star

Ted van den Boomen Carstairs, AB

Good and friendly service.Clear answers .

2 years ago

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Reply from Fluent Home

Hi Ted! Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Feb. 21st, 2020

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Rudolph slone Louisville, KY

Have tried to cancel service for almost a month. Just get promises to have someone to call me.will never use or recommend to a yone....

2 years ago

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Reply from Fluent Home

Hey Rudolph, we are sorry to hear about the troubles you had terminating your agreement. We are happy to see that this has since been resolved, and wish you the best!

Feb. 18th, 2020

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Helm Edmonton, AB

Bradley was very helpful and attempted to find our issue in different ways.

9 months ago

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Reply from Fluent Home

Hello Helm, Thank you for the amazing review! We will make sure Bradley knows he was mentioned in this review! Thank you again for sharing how we helped you and for the amazing review!!!!!

Mar. 8th, 2022

star star star star star

John Lubina Portland, OR

Bradley was patient and followed up with me.

9 months ago

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Reply from Fluent Home

Hello John, Thank you for the 5 star review! I will make sure Bradley knows they were mentioned in this review! Thank you again for the amazing review!!

Feb. 15th, 2022

star star star star star

Jennifer Boyce Winnipeg, MB

Dave was really friendly they gave me a lot of options

9 months ago

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Reply from Fluent Home

Hello Jennifer, Thank you for the 5 star review!! I will make sure Dave knows he was mentioned in the review! Thank you again for your amazing review!!!

Feb. 15th, 2022

star star star star star

Kim Halladay Red Deer, AB

Friendly and pleasant, understanding and knowledgeable.

10 months ago

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Reply from Fluent Home

Hello Kim, Thank you for your 5 star review! We appreciate you taking the time to share what you love about us here at Fluent! Thank you again for the amazing review!!!

Feb. 21st, 2022

star star star star star

Steve Cartier Sherwood Park, AB

Olivia was really great and represents Fluent very well!!

10 months ago

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Reply from Fluent Home

Hello Steve, Thank you for the 5 star review!!!! We will make sure Olivia knows they were mentioned in this review!!! Thank you for sharing how our customer loyalty agent was able to help you out and create a positive experience with us here at Fluent! Thank you again for the amazing review!!!!

Feb. 21st, 2022

star star star star star

Dahlia Coulter Meridian, ID

Aimen was very kind and a pleasure to talk to.

11 months ago

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Reply from Fluent Home

Hello Dahlia, Thank you so much for the 5 star review!!! We will make sure Aimen knows they were mentioned in this review. Thank you so much again for the amazing review!!

Dec. 10th, 2021

star star star star star

Len Huber Regina, SK

Service was great, received a call back when I requested one.

1 year ago

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Reply from Fluent Home

Hello Len, Thank you for the 5 star review!!! Appreciate you taking the time to share what you love about Fluent. Thank you gain for the amazing review!!!

Dec. 8th, 2021

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Eleanor Columbus, OH

It took forever to get Dylan but he was perfect once I got to him!!

1 year ago

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Reply from Fluent Home

Hello Eleanor, Thank you for the 5 star review!! We love knowing our agent was able to help you!! I will make sure Dylan knows he was mentioned!!!! Thank you again for the 5 star review!!!

Nov. 3rd, 2021

star star star star star

TJ Hooker Calgary, AB

PROMPT, POLITE AND PROFESSIONAL 10/10. Thank you Amanda for your help tonight.

1 year ago

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Reply from Fluent Home

Hello TJ, Thank you so much for leaving a positive review! We are so glad you had a good experience. Thank you for being such a great customer! Fluent

Aug. 11th, 2021

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Dennis Smith Richmond, IN

Been with them two years not a call at all.

1 year ago

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Reply from Fluent Home

Hello Dennis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Chad graves Owensboro, KY

Nothing works properly. Our cameras don't work at all.

1 year ago

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Reply from Fluent Home

Hello Chad, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Dalton Roska

Don't answer their phones. Keep you on hold for hours

1 year ago

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Reply from Fluent Home

Hello Dalton, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Larry Craft Columbus, OH

Your customer service and support are poor.

1 year ago

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Reply from Fluent Home

Hello Larry, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Liz Dombard Columbus, OH

Have terrible, consumer unfriendly contracts

1 year ago

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Reply from Fluent Home

Hello Liz, I am sorry you had a bad experience. How can we correct this for you ? Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 6th, 2021

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rob Shelby, MT

Horrible system and impossible to get off contract.

1 year ago

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Reply from Fluent Home

Hello Rob, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss you account with you! Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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TREVOR BAKER

Terrible product knowledge - sold me a white elephant

1 year ago

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Reply from Fluent Home

Hello Trevor, I am sorry you had a bad experience. How can we correct this for you? We look forward to hearing from you!! Please call us at 855.238.4826.

Nov. 6th, 2021

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Kevin

Poor equipment, poor customer service, expensive

1 year ago

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Reply from Fluent Home

Hello Kevin, I am sorry you had a bad experience. How can I correct this for you? Please reach out to us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Denise

No call back have items that don't work half the time

1 year ago

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Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. Please feel free to contact us by email at [email protected] or by phone at 855-238-4826 and we would be happy to take the appropriate action. Thank you!

Nov. 4th, 2021

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Arnold Wiens

Some of the phone personnel are hard to understand.

1 year ago

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Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We can certainly understand the importance of being able to communicate with an agent over the phone. Thank you for your feed back!

Nov. 4th, 2021

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Christy Dewalt

Poor billing practices, little attention to clients

1 year ago

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Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We do certainly strive to have easy and consistent billing for our customers. If you have been having issues with this, we would be more than happy to work with you in order to find a solution. If you would like to discuss this further, please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 4th, 2021

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Mark Jessop

It’s junk never worked properly I hate it it sucks

1 year ago

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Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Greg

Overpriced, zero customer support, rude customer service

1 year ago

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Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. If you had a specific incident with an agent, we would be more than happy to discuss this with you directly and take the appropriate action to ensure this is not the case going forward. Please feel free to contact us by phone at 855-238-4826 or by email at [email protected] Thank you!

Oct. 12th, 2021

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Don

Really difficult to talk to and get things resolved

1 year ago

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Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it was not a good one. We would love the opportunity to address any issues that you have had. We have a few forms of contact for customers, the phone number to reach us is 855-238-4826 or you may email us at [email protected] We would be more than happy to take care of any questions or concerns that you have. Thank you!

Oct. 7th, 2021

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Brett Harasiuk

Horrible service and not willing to work with you

1 year ago

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Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. We certainly do the best we can to work with our customers, however we are required to follow the stipulations outlined in the signed agreement. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at [email protected]

Oct. 7th, 2021

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Allen Larmand

Sucks, needs servicing, no one to service the system.

1 year ago

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Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Anonymous

Seldom use system. It's more problematic than useful

1 year ago

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Reply from Fluent Home

Hello, I am sorry you had a bad experience. We would love to make this correct for you. Please give us a call at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Elaine Zachkewich

Very poor customer service when the system fails

1 year ago

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Reply from Fluent Home

Hello Elaine, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you. Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 24th, 2021

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Douglas Terry Saskatoon, SK

The best of the customer service provided by Olivia.

7 months ago

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Reply from Fluent Home

Hello Douglas, Thank you for your review! We will make sure Olivia knows they were mentioned! If you ever need assistance please call us at 855.238.4826. Thank you again for your review!!!

May. 6th, 2022