Fluent Home Logo

Fluent Home

star star star star_half star_border

7.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Leo hynes Edmonton, AB

I’ve always received good service whenever I need to contact them

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thanks so much for the review, Leo! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

star star star star star_border

Kathy Cincinnati, OH

Easy to use. Do not need the emails that are sent when the system is armed or disarmed!

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review, Kathy! We always love getting feedback from our customers. If you would like to turn the armed/disarmed notification off, that can be done through the notification section on your app. If you would like an agent to walk you through that process or if there is anything else we can help you with, please don't hesitate to give us a call! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

star star star star star

maci ardoin North Las Vegas, NV

Amazing service!! Great help and will definitely recommend to everyone !!

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thanks so much for the review, Maci! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

star star star star star

Kim kruhlak Bonnyville, AB

So easy and quick service !! Fluent reps have always been amazing to deal with

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thanks so much for the review, Kim! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

star star star star star

Allyson Bonnyville, AB

Their customer service is top notch. Bridgette was very attentive and helpful!

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review, Allyson! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 17th, 2020

star star star star star_border

Heidi Christensen Tacoma, WA

She was very helpful and efficient. My concerns were addressed easily and quickly.

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review, Heidi! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

star star star star star

Corinne Kalasky Portland, OR

Always a good experience with top-notch customer service representatives!

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review, Corinne! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

star star star star star

Conor Grier Kansas City, MO

Christy was knowledgeable and very helpful in assisting me in my move.

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thanks so much for the review, Conor! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

star star star star star_border

Tera Hobbema, AB

Overall a very good system. Not able to get everything I would like because of the internet

3 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review, Tera! We love getting feedback from our customers. If anything changes with your internet in the future and you would like to add something to your system at that time, please don't hesitate to reach out to us for options! In the meantime, let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

star star_border star_border star_border star_border

ferdinand carpentier Redwater, AB

I totally don’t like the company Although the lady on the phone was very friendly and helpful A very annoying music as while you wait on the phone

4 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Ferdinand, we are happy to hear you had a good experience with our agent! Please give us a call at 855-238-4826. We would be happy to address any issues you are having!

Mar. 17th, 2020

star star star star star

Kurtis Stafford Melfort, SK

Called for an update on my users, very fast service and very polite!

4 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 12th, 2020

star star star star star

[email protected] Medicine Hat, AB

Answer promptly, knowledgable in solving our problem. Always pleasant

4 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

star star star star star

maxime La Prairie, QC

Great technology. The tech was very professional and the app is easy to use

4 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

star star star star star

Willard williames Kansas City, MO

Kyler was super very helpful and amazing he gave great training

4 years ago

Fluent Home Logo

Reply from Fluent Home

Hi Willard! Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

check_circle

Review Source

star star star star star

Barb Bazzocchi Winnipeg, MB

Great prompt customer service since 2017. No problem that could not be solved.

9 months ago

Fluent Home Logo

Reply from Fluent Home

Hello Barb,

We're so glad to hear about your experience with Fluent. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

check_circle

Review Source

star star star star star

Corinne Mount Pearl, NL

Called to confirm/update my contact info . Spoke to Chris who was very pleasant and helpful.

1 year ago

Fluent Home Logo

Reply from Fluent Home

Hello Corinne, Thank you for the 5-star review!! We will make sure Chris knows they were mentioned in this review! Thank you for taking the time to share your experience! Thank you again for being a part of Fluent home!!!

Apr. 30th, 2022

check_circle

Review Source

star star star star_border star_border

Terry Sanford Xenia, OH

I used for a short period of time but everything I needed was adequate and on point they done as they told me they would do and I do appreciate it

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Terry, Thank you for the review! We appreciate you taking the time to share what you loved about our services. Feel free to call us at 855.238.4826 if you ever need assistance!

Feb. 21st, 2022

check_circle

Review Source

star star star star star

Talar Ozcanian Vaudreuil-Dorion, QC

Sherin was wonderful, gave amazing service was very patient and communicated very clearly.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Talar, Thank you for the 5 star review!! We will make sure Sherin knows they were mentioned in your review! Thank you for sharing how our agent helped and resolved the issue you were having! Thank you again for the amazing review!

Feb. 21st, 2022

check_circle

Review Source

star star star star star

Rachel Hayes

Dylan was a pleasure to deal with. Very polite and solved my issue within the day.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Rachel, Thank you for the 5 star review!!! I will make sure Dylan know he was mentioned. Thank you letting us know what you enjoyed about the service you received!!! If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 2nd, 2021

check_circle

Review Source

star star star star star

Ken Sewell Surrey, BC

Mandy P was my contact. Very helpful and patient. Got my system camera up and running again.

2 years ago Edited November 3, 2021

Fluent Home Logo

Reply from Fluent Home

Thank you for your amazing review!! We will make sure Mandy gets Kudos!!

Sep. 23rd, 2021

check_circle

Review Source

star star star star star

Cory McKay Edmonton, AB

Had a call back from Mandy P…she was very helpful with the problem we were having!

2 years ago

Fluent Home Logo

Reply from Fluent Home

Thank you Cory for the awesome review! I will let Mandy know that you mentioned her in the review!

Sep. 23rd, 2021

star star_border star_border star_border star_border

Michael Mcgarity Pahrump, NV

Automatically renewed for 3 years. Terrible customer service.

5 months ago

Fluent Home Logo

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Michael. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Rebecca Williams London, OH

I didn't sign up for a second term but can't get out of it.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Rebecca, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Leanne Leroux

Poor location service, security panel is poor. Batteries don’t last.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Leanne, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tammie

I felt pressured into the system and it has never worked properly.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Tammie, I am sorry you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. We would love to hear from you!!

Nov. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Emily

Getting expensive and hardly use it since Covid.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Emily, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cheryl Teeuwsen

Half the time my equipment doesn’t work no one answers when I try to contact

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Cheryl, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Karl and Deonna Robinson Jackson, MS

I have another security company and Fluent will not stop billing me.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Karl, I am sorry you are having a bad experience. How can I correct this for you? We would love to discuss your account with you! Please call us at 855.238.4826.

Nov. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Leigh-Anne

It's pretty hard to find someone to come on service calls.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it was not a good one. We do as standard ask that a customer complete troubleshooting with us over the phone. As most things can be resolve remotely or over the phone. If you would like assistance with resolving a technical issue, please feel free to give us a call at 855-238-4826 and any agent will be happy to help you. Thank you!

Nov. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Dianne

Lack of service. Called 4 times for tech support and never got thru.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Diane, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!! Please call us at 855.238.4826.

Oct. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sam Bahler

Poor response to problem did not fix issue still unresolved

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. It appears that at the time of originally speaking with you, we had provided the information needed in order to resolve the issue but items were needed to complete this. You had let us know that you would contact us again if assistance was needed. The next time that we had contact with you, we had created a technician visit ticket and waive all the associate cost in order to have this resolved for you. If you are still having issues, please feel free to contact us at 855-238-4826 and we would be happy to take the appropriate action to resolve the issue. Thank you!

Nov. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jacqui Molyneux

Hard to get a hold of and equipment isn’t user friendly

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Jacqui, I am sorry you had a bad experience. We would love to turn this into a positive for you. Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kerry Gladstone

Don’t have landline anymore do system is useless and won’t cancel contract

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Kerry, I am sorry you had a bad experience. We have many panels that run off of WIFI. We would love to turn this into a positive experience for you. Please call us at 855.238.4826 so we can discuss options to help you with this issue. Look forward to hearing from you!

Oct. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

C Hamar

They have horrible customer service. Have tried to cancel multiple times.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello C, I am so sorry you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jen

Too expensive for next to no equipment, not happy with the product or service

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would be more than happy to discuss this with you further and assist in any way that we can. If you would like to speak with us, please feel free to contact us by phone at 855-238-4826 or by email at [email protected]. Thank you!

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Christy

The system has not been working properly for 3-4 years

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would be more than happy to discuss this with you further and assist in any way that we can. If you would like to speak with us, please feel free to contact us by phone at 855-238-4826 or by email at [email protected]. Thank you!

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Terry Yarnell

System does not work, is not reliable and customer service is bad

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Terry, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 14th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Roger Devall

They don't update to today's standards for what we pay monthly.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Roger, I am sorry you had a bad experience. We would love to turn your experience into a positive! Please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 14th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

MB

Nobody answers the phone...always a 6 hour wait for a return call

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello MB, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Gillian Cousins

I find the system we have, the batteries die quite fast

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello Gillian, I am so sorry you had a bad experience. How may we correct this for you? Please call 855.238.4826. Look forward to hearing from you!!!

Sep. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Paul

not good technical advise about services when calling in

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it was not a good one. We would love the opportunity to address this with you. Please feel free to give us a call at 855-238-4826 or shoot us an email at [email protected] and we would be more than happy to take care of an questions or concerns that you have. Thank you!

Oct. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jeannine Gauthier

We be had this security system and NO ONE Has been here to check things out,

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can understand the want for a service check. Though we rarely send an onsite technician to check in on the equipment, as a security system the entire system is monitored for issues and will alert you and the monitoring center if something is needed. If you have had issues with your equipment we ask that you please contact us at 855-238-4826 and we will be more than happy to address the issues. Thank you!

Oct. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Gary Owen

contacting them is very difficult, I hate calling them

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. We are very sorry that you have had difficulty with reaching us. In order to reach our friendly customer loyalty team, please call 855-238-4826 and any agent will be happy to assist with any issues or questions that you may have. Thank you!

Sep. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Brian Becker

System not functional, unable to communicate with home office.

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Doris Stapleton

What sort of a company talks a widow in her late 80s to sign a 6 year contract?

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would love to discuss this with you further and address any issues that you have been having with your service. Please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Sep. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Greg Lilley

No customer service - no follow through No service no service no service

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. It appears you have sense spoken with our friendly customer loyalty team and that the issue has been addressed. If you have had any further issues, please dont hesitate to contact us and we will be happy to address these as well. Thank you!

Sep. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Dianne M Lefebvre

Can not get ahold of anyone. have tried calling several times

2 years ago

Fluent Home Logo

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

star star star star star

Ricardo Herriman, UT

Great service. Solved all our problems in a timely matter

1 year ago Edited February 17, 2023

star star star star star

Ch Las Vegas, NV

Always excellent customer service. Very responsive.

1 year ago

check_circle

Review Source

star star star star star

John.F Vancouver, WA

Sam is an exceptional representative and very helpful!

1 year ago

Fluent Home Logo

Reply from Fluent Home

Hello John, thank-you for your kind words regarding Sam! We will pass that along to him. Thank-you for choosing Fluent!

Aug. 24th, 2022