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Casey did a great job representing fluent he was personable he was friendly he was knowledgeable I have to say he has a very high rating in my book blew it on the other hand I’m not so impressed with the company itself and their policies and their sometimes lack of communication because I have made several phone calls in the past never did hear a response from anyone finally heard somebody sent me a called me and said he was sending me an update and I told him I wanted to cancel anything having to do with that is I can only send you the updated equipment you do what you want to do with it and I couldn’t tell you his name but I was not impressed with him so I got the new piece of equipment whatever it was it was still in the envelopeI was in the envelope and I left it there in the entryway because I did not know what to do with it and no one said what you do with it and so when I was having other difficulties with Fluent and they finally got in touch with you about scheduling for someone to come this nice young man Casey showed up took care of the issue here at the house and I like I said he gets a five star rating glued on the other hand I only gave you four because of him so that’s my input

We have called many times and not getting to the root of the problem to fix it. Today, talking with Chris was the best experience ever. He took care and is still working on our account to ensure complete satisfaction every step of the way. If you can have many Chris’s at Fluent, customer service will always be a charm and delight as we had from the beginning to the end with him. Thank you Chris for all the heart you put in this situation that we have been struggling with in the last few months. We greatly appreciated it.

I was having a problem with my alarm panel and called for help. Kaitlyn call me back and talked me through what I needed to do. As it turns out I need to replace the bad battery. She gave me step by step directions on how to remove it and sh’s ordered me a new one. She was very patient with me as I am not very good at electronics. She is very professional, polite and pleasant to talk to. I was very pleased with the call and the help she gave me! She is amazing!

I have fluent security system for my business ( restaurant) location. So convenient, easy to use there is app for your system to review footage or watch live 24/7quick and reliable. I love that I can get support if needed and customer service is A1 especially the last person who help me literally so professional went beyond my expectation. he needs a raise & bonus did everything he could remotely calm manner kept positive energy even through a 3 way call with one of my employees.

Although I am frustrated with the Fluent Company, I am very impressed with your employee named Amanda. She dealt with my situation in a professional manner. She was courteous and patient. She always responded promptly to my emails. I appreciated her kind manner with a situation that could have become contentious. I hope her efforts can be acknowledged in some way.

Mandy P was very helpful and patient with me while she tried to resolve my problem when the smoke alarm went off. She did not get upset with me when I did not know what to do with the monitor. She walked me through every step and worked with me for almost an hour until the problem was resolved. It would be nice if more people were as patient and dedicated as she is. Good work Mandy P. Thanks a million!

I have had a wonderful experience using this company. The company has been very kind and understanding in my circumstances and were willing to help me in any way they could. They helped me with a couple of different scenarios in order to for me to have options to choose from. I never felt hurried or rushed. I was never treated like I was a "voice" on the phone, nor felt like I was just a number. I highly, highly recommend this company! They greatly calmed my fears during a difficult time in my life.

I'm phyllis Swayze, recently i worked withMichael from Fluent and we love our update. He gave us two medical pendants with an outdoor camera we can use on our smartphones. We are very happy with our switch to fluent. Michael was very helpful and took his time to make sure we understood everything. I would reccomend Fluent to anyone looking g for a good security company.

I feel safe having this system. I can also have Alexa or Siri set my system which is awesome. I like that it texts me or husband if there is a problem. I can’t see being with another company. Many have tried to trick me into changing by saying they were with Fluent (going door to door) saying they are having a special and was sent. I know it’s a lie with their old Fluent shirts and another company hat. Like I would let them in. Please. I called the first time. Now I send them on their way.

I like the very good feeling of feeling secure in my home and my home.being safe when I am away .I also like the staff they have been very helpful and understanding and been patient with me. Even though I have been not so nice myself and for that I apologize .I would also like to say ty for being there doing ur job and keeping us all safe .and ty to the young lady I spoke to today for being a very sweet person and easy to talk to

I have now engaged Fluent multiple times for various customer service requests including the original installation and it has been a stellar experience every time! I just worked with Becky who was able to find the part I was looking for and make a very simple process for shipping it out to me and I'm incredibly happy with how fast and simple it was.

Your technical support rep Mr. Tylor P is without question the most affable, professional, and knowledgeable tech rep that I have dealt with in more than 35 year of home ownership in seven major US metropolitan areas. He answered each and every one of my questions succinctly and in a fashion that a 73 year-old luddite could readily comprehend. He also effortlessly walked me through resetting our panel's connectivity, including its communication with our WiFi. He is a true gem and your company and its customers are truly fortunate to have such a stellar employee!

Agent fully disclosed that they were not a part of my prior security company, but rather I would be going with a different company and would need to cancel my prior service. The installer actually worked for Fluent and was locally based. He made sure I fully understood how to use the system. Two days later my sales person showed up to make sure I was comfortable with all the features and that I knew how to use the app. He even brought a little gift as a thank you. No complaints here.

I was skeptical after reading the reviews, however I asked a couple of my neighbors who had Fluent for quite some time now and they all seemed to be genuinely happy with the service. The sales representative that came to my door was upfront and honest. Answered all my questions and gave me time to think about it. After doing some research and shopping around Fluent did offer me the best deal for what I was looking for. The equipment has been working great! Overall I am happy with my Fluent system.

Recently there has been a change for the worse with Fluent. Tech support is in effective and has very little knowledge on the system supported or basic mechanics and example would be the request when changing the batteries you get a "tamper" alert, then the support persons asks yiu to out new batteries in. When asked isn't the tamper alert indication that the batteries in the sensor are adequate. No response. Transfered to another tech, determined the sensor is bad. $75 to replace. Additional I would caution signing an e-contract. As terms might be different than discussed and be aware of the auto renewal.

Do not trust this company it’s only based on sales and sales people setting false narrative. You can’t get through to anyone there, any department you ask for it will ring and ring until it says no one is available if you do get through it will be someone who says they will get someone who can help to call back which will end up being someone who can’t help and the process repeats. They tried to tell me there was no such thing as a contract department. It took me 7 months to finally get to the department just to be hung up on when i stressed a safety concern. I have not had a single customer service person be helpful and I get no where when trying to explain a situation I was just told it’s my word against theirs. The system service itself, they did not survey my area as the system was flawed. If it went off police were not notified immediately, they would call to see if things were fine and then proceed to notify police and as someone who feared domestic violence the system was of no help as the police were 20 minutes away and the alarm company took its time to call and confirm it was an actual emergency and needing codes etc. definitely not worth the headache to use this company.

I would not recommend this company to my worst enemy. They are completely dishonest. They deceive you into a predatory contract that only serves to shield them from taking care of their customers. No support whatsoever when their shoddy equipment fails. You do all the troubleshooting for them, only to have them say, "The equipment is faulty. Thanks for spending your time diagnosing our malfunctioning device. Now pay us $20 to ship you more faulty equipment after you spent your time to diagnose. (And the customer gets to install it too!!! Yay!!!) NO we WON'T waive the $20 because the contract says we don't have to." How is that customer service? Who would enter into a contract with them if you knew how you would be treated when help was needed? Oh, and don't forget, if you don't notify them that you want to cancel, the contract automatically renews and the nightmare starts all over again! And good luck on getting a straight answer regarding when and how to cancel. Is it 30 days before the end of the contract? Is it 60 days? Do you call? Do you send a letter? An email?? I've been told different things by different representatives. Another tactic to confuse and rob the customer! AVOID AVOID AVOID AVOID AVOID!!!

I am so disappointed with this company. I have never had a positive experience with them. I have over 40 repair tickets from Day one i signed up with them. I talk to someone in retention last week by the name of John W, he acted like he cared about what I been through as a customer. He asked what I wanted, and told him, just to part ways. Let me back up, we moved, and I needed to my system to be relocated. The tech came out to remove the system from our previous house and to start the installation process. Midway through installation he walked away from install and left us with a incomplete installation. Weeks later a new guy came out and let us know that our equipment was damaged from the relocation. Fluent told us the only way they would help us, if we would sign another contract and I got into a shouting match with a rep over the phone. Fast Forward to today 4-17-23, we still have a bill for a install and our contract has not been canceled. I have been on hold and when they realized it was me, they hung up on me and I'm still on hold. !!! Please be careful !!!choosing this company.

Unfortunately, I have three properties monitored by Fluent. In July 2019 I had a good experience with a top quality install and reasonable service. Monthly charges $95.19 including taxes for monitoring and equipment financing. In November of 2021 I added my two additional properties because overall I liked the product and service I had been receiving from Fluent so decided to proceed with adding the two additional properties. In January 2023, my original finance contract ended on the first property I had with Fluent. When I called to ask what my new monthly monitoring fees would be, they wanted me to sign a 5 year contract and would lower my monthly fee from $95.19 (taxes included) to $75 plus taxes which makes no sense. I vividly remember the monthly price rising as I added hardware to about $40 per month from the original sales pitch based on all the extras I required. 4 keypad doors, two doorbell cameras, 3 water sensors, smoke detectors, carbon monoxide detectors. etc. When I work the math back, assuming I was only paying a $75 monthly monitoring fee (the option I'm receiving now) plus financing suggests that less than $20 per month for equipment is less than $800 financed over 3.5 years. If this is the case, it's the most expensive security monitoring program in Canada. I have Vivent at my primary home and their basic monitoring is less than $50 including taxes on a montly basis and asking for the finance fee removed was much more straightforward where Fluent, its simply not an option. Unfortunately, I have about 3 years left on my other two properties and then will have to decide whether to cut ties with them because in my opinion, with Fluent, you do not get what you signed up for. I just went over my newer plan details, my monitoring fee per property is $43.67/month including tax. I have a Financit loan for the equipment so thankfully, once that loan is completed, my monthly monitoring should hopefully only be the $43.67 monthly charge.... It's unfortunate because my intention was to use Fluent indefinately, but at this point I've been mislead to understand that the base monitoring price was fixed, while the finance fee added for the equipment would be removed at the end of the finance agreement. I've had the same circular conversation 4 - 5 different times with the "sales department" and this review is my warning to all those considering Fluent. You will pay the finance fee, less about $15 plus tax for as long as you want to have them monitor your system. It makes no sense and I feel stupid for entering into not one, but 3 contracts with them. I wish I would have just gone with Vivent for all 4 properties. When I spoke with the Sales associate today, he asked who did the financing, (I assume Fluent) and explained he cannot see what my base monitoring charge is or what my finance fee was and that I could email his manager who was coindidently not available, or be put on a call back list. This made no sense, that he could not see my contract details, only that the minumim he could reduce me to was $75 plus tax on just a 3 year contract. Also, in terms of installation, when I had the last two properties install the equipment, the doorbell cameras are plugged into plugs....so there's a cord running from the doorbell camera to a plug. On the first property, the door bell cameras are hardwired in. When I asked, they said that an electrician is required to hard install the equipment. If I needed an elextrician, I could have bought the individual devices anywhere on the market, but again, for the (in)convenience of having it all installed and serviced, Fluent was a mistake. For comparison sake, Vivent is superior, but overall, if I could do it again, I would have never gone with Fluent. Now with Nest and other providers of similiar monitoring equipment, I would not recommend Fluent. I have since called back from starting to write this review to ask if they could simply reduce the monthly monitoring to the $43.67 like my other two contracts and I am now waiting for a call back from a Manager. Perhaps it will be resolved fairly, I'm cautiously optimistic....but it doesn't negate the multilple calls I had to make and the only reason I'm hopeful they're reduce my monitoring fee to $43.67 is because I have a point of reference where most homeowner will not have this information and could be stuck paying $75 plus tax per month while locking into another fixed term contract. Ironically in the past several years, while I was happy with Fluent, I would suggest them to friends and they typically responded with "I would never go with Fluent, heard terrible things"....I never asked further because I was happy....Perhaps this is an example of what they were talking about.