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Fluent Home

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7.6

Overall Score

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Anonymous

Very poor customer service, poor installers, high pressure salesman and overly expensive

2 years ago

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Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear it has not been a good one. This is certainly not the service we strive to provide. If you would like to discuss this with us, please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 4th, 2021

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Jerry Wirsta

They don't up keep the equipment you have.

2 years ago

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Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. If you have been having issues with any equipment, please give us a call at 855-238-4826 and we would be happy to assist you. Thank you!

Nov. 4th, 2021

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Aleshia

They're a bit shady when it comes to upgrades and renewals

2 years ago

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Reply from Fluent Home

Hello Aleshia, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 28th, 2021

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Betty Szmyrko

Not satisfied with camera service, unable to use more than 1 camera

2 years ago

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Reply from Fluent Home

Hello Betty, I am sorry you had a bad experience . How can we turn this into a positive experience for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Trevor

Hard to contact for service - I have to pay for service tech to fix their errors

2 years ago

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Reply from Fluent Home

Hello Trevor, I am sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 28th, 2021

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Rosie Snyder

They never stop in to see your business had to buy batteries for the system

2 years ago

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Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. As batteries are a consumable item, they are something that we do expect that the customer replace. If you are needing assistance with changing these, we are more than happy to help guide you through this process. If you would like to speak with an agent about this please feel free to give us a call at 855-238-4826 and any agent will be happy to help. Thank you!

Nov. 2nd, 2021

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Greg Klein

They billed for close to a year, but weren’t even monitoring us. Still paid full

2 years ago

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Reply from Fluent Home

Hello Greg, I am sorry you had a bad experience. How may I correct this for
you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Vicky Doucette

Can’t get a hold of anyone for maintenance.

2 years ago

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Reply from Fluent Home

Hello Vicky, I am sorry you had a bad experience. How can I correct this for
you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Anonymous

I had trouble with the system in December and it wasn’t resolved till in late February

2 years ago

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Reply from Fluent Home

Hello, I am sorry to hear you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Glenda McNeilly

For what we pay I really don’t get anything and I had resigned my contract

2 years ago

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Reply from Fluent Home

Hello Glenda, I am sorry you had a bad experience. We would love to turn this into a positive. Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Dakota Montgomery

They are difficult to get a hold of, the app is awful

2 years ago

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Reply from Fluent Home

Hello Dakota. I am sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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John

Doesnt work always a fight to get service still dont work hate it waste of money

2 years ago

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Reply from Fluent Home

Hello John, I am so sorry you had a bad experience. How may we correct this for you? Please give us a call at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Dana

Good service but customer service has long wait time

2 years ago

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Reply from Fluent Home

Hello Dana, Thank you for your review!! I am sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Cheryl Lesperance

They started out very good but are quickly going downhill

2 years ago

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Reply from Fluent Home

Hello Cheryl, I am sorry you had a bad experience. How may we correct this for you? We would love to hear from you please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 7th, 2021

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Yvette Armstrong Ritzville, WA

Unprofessional. Will not allow termination of services when they are no longer providing.

2 years ago

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Reply from Fluent Home

Hello Yvette, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Wayne Kasbey

I want to cancel my coverage and they have changed so often customer has no way to contact them???

2 years ago

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Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. We are very sorry to hear that you are looking to terminate your service. We are more than happy to address any issues that have been causing this to be the case. To contact our friendly customer loyalty team, please give us a call at 855-238-4826 and any agent will be happy to assist you. Thank you!

Sep. 30th, 2021

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Neil

Contract is due, have called to reextend and add but zero response.

2 years ago

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Reply from Fluent Home

Hello Neil, I am so sorry you had a bad experience! How can we correct this and turn it into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 28th, 2021

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Bonnie Quick

contract expired is continuing to take funds after many phone calls for 2 years!!!!!!!

2 years ago

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Reply from Fluent Home

Hello Bonnie, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. We would love to hear from you!

Sep. 29th, 2021

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Marion John Wargacki

Eequipment out dated, chime not working, to expensive for what you get.

2 years ago

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Reply from Fluent Home

Hello Marion, I am sorry you had a bad experience. We appreciate you taking the time to write this review. We would love to correct this for you. Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 24th, 2021

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Tracy williams Chattanooga, TN

Thank you Jae for your kind and prompt service

11 months ago

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Demetrio Nava Peotone, IL

Not good service ADT is a better option my alarm sistem is not working I called them two times but never get a technician so I’m paying every month for not good services

1 year ago Edited August 3, 2022

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Reply from Fluent Home

Hello Demetrio Nava. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. How can we make it right? Please give us a call at 855.238.4826. We would love to assist you.

Aug. 5th, 2022

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Timmies South Okanagan Penticton, BC

Mike is very helpful. He explained everything very clearly. Amazing service!

1 year ago

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Reply from Fluent Home

Hello Timmies South Okanagan. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Mike. Thank you for choosing Fluent!

Aug. 5th, 2022

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John Evansville, IN

David was very experienced and helpful really thankful for all his help.

1 year ago

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Reply from Fluent Home

Hello John. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with David. Thank you for choosing Fluent!

Aug. 5th, 2022

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Beantree's Cafe Edmonton, AB

I was very happy with the help and advice that I received from Mandy P

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you enjoyed your experience when speaking with Mandy, we are certainly happy to have her on the team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Ralph Magus Lethbridge, AB

Everything was explained to me in a very easy and understanding way.

2 years ago

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Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you found the service was well explained in an easy to understand way. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Stephanie Rakes Columbus, OH

The technicians were very knowledgeable, professional , patient and kind.

2 years ago

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Reply from Fluent Home

Hello Stephanie, Thank you for the 5 star review, Thank you for taking the time to let others what you love about the service we offer. Thank you again for the 5 star review!!!!

Dec. 2nd, 2021

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Jason Regina, SK

I like the fact that I can get all notifications on my phone.

2 years ago

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Reply from Fluent Home

Hello Jason, Thank you for the 5 star review. We love knowing what our customers enjoy about our services. Please call us anytime at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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carlon collier Baton Rouge, LA

Tech very knowledgeable!! I felt great after speaking with the tech!!

2 years ago

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Reply from Fluent Home

Thank you Carlon for the 5 star review!!!! Our techs work very hard. I love hearing they have made a customer happy!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Debra Cal Acton, ON

Sales attendant was amazing A pleasure to deal with Extremely understanding

2 years ago

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Reply from Fluent Home

Hello Debra,
We are so glad you had a great experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Bonnie Edwards Saskatoon, SK

Reg was very helpful in his suggestions regarding the video setup I have.

2 years ago

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Reply from Fluent Home

Hello Bonnie, Thank you for the 5 star review!! I will let Reg know agent was mentioned in review! If you need assistance please call us at 855.238.4826. Look forward to hearing from you!

Nov. 3rd, 2021

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Steven Janik Lake Havasu City, AZ

Amazing Experience From Start To Finish of My Security System.

3 years ago

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Reply from Fluent Home

Hello Steven, Thank you for the 5 star review!! Appreciate you taking the time to reach out and let other know how you enjoyed our services. Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Christina Larsen Vancouver, WA

The young lady, Mohsima, who helped me was patient and very helpful

3 years ago

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Reply from Fluent Home

Hello Christina, Thank you for the 5 star review! We love hearing our staff was helpful and patient. We will make sure Mohsima receives kudos! Thank you for being part of the Fluent family!

Sep. 24th, 2021

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Miller Huntington, WV

Got our old system back on with Fluent. Great company, love the cameras!

3 years ago

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Reply from Fluent Home

Thank you for your review, Miller! We love always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Oct. 9th, 2020

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Danielle D Red Deer, AB

Meisha was very knowledgable and professional with a winning attitude !

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Danielle! It's always so great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Micheal Simmons Los Angeles, CA

Very quick to respond to my need for makibg a payment and resetting the app.

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Micheal! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Alba Ramirez Irving, TX

Love the customer service ! Today Bridgette was the one who assist me (:

3 years ago

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Reply from Fluent Home

Thank you for your review, Alba! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Kyle Seymour Grande Prairie, AB

Prompt at answering the phone and they are there to help any way they can.

3 years ago

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Reply from Fluent Home

Thank you for your review, Kyle! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Leon Mildenberger Wetaskiwin, AB

Had a wonderful experience with Amanda helping me reconnect our doorbell camera.

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Leon! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 15th, 2020

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Jessica Wilson Lynchburg, VA

They answered very quickly and helped me right away! Very friendly service!

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Jessica! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 15th, 2020

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Patti Casey Upper Tantallon, NS

The person I was dealing with was friendly and every polite.

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Patti! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 13th, 2020

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D. Kovac Pincourt, QC

Always really helpful customer service and tech support staff

3 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Victor Vancouver, WA

Great Customer Service outstanding thank you so much everyone please be safe

3 years ago

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Reply from Fluent Home

Thank you for your review, Victor! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Rita Bartolo Denver, CO

Have had Fluent for over year. No issues. Great Customer Service by Michelle.

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Rita! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Jimmy Chaddick Indianapolis, IN

Microphone on cameras could be better. Person at camera cannot hear person inside.

3 years ago

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Reply from Fluent Home

Thank you for your review, Jimmy! We love feedback on how we can improve! If you have a few minutes to troubleshoot, please give us a call at 855.238.4826 and an Account Specialist with Technical Support can help you look into the microphone problem to see what can be done! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Karen B Sikeston, MO

They have been very nice & Attentive for questions & concerns

3 years ago

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Reply from Fluent Home

Thank you for your review, Karen! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Fred Klein Calgary, AB

I have had very good service. Excellent. Bridgette did great.

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Fred! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Fallon Walters Mount Pearl, NL

Very easy to deal with so far. Video record on doorbell not working lately however.

3 years ago

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Reply from Fluent Home

Thanks so much for the review! If the video feed isn't working, the recording rules may just need to be switched on. If you have a few minutes to troubleshoot, please give us a call at 855.238.4826 and we would be happy to help! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Richard Robins West Jordan, UT

Excellent!! Called about video limit and received quick answer

3 years ago

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Reply from Fluent Home

Thank you for your review, Richard! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Nikki Okotoks, AB

They have been good to deal with. Customer service reps are always friendly.

3 years ago

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Reply from Fluent Home

Thanks so much for the review, Nikki! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Karamjit Aulakh Edmonton, AB

The system is very easy to use and easy to get hold of customer service.

3 years ago

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Reply from Fluent Home

Thank you for your review, Karamijit! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020