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Fluent Home

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7.3

Overall Score

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Cheryl Lesperance

They started out very good but are quickly going downhill

1 year ago

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Reply from Fluent Home

Hello Cheryl, I am sorry you had a bad experience. How may we correct this for you? We would love to hear from you please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 7th, 2021

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Yvette Armstrong Ritzville, WA

Unprofessional. Will not allow termination of services when they are no longer providing.

1 year ago

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Reply from Fluent Home

Hello Yvette, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Wayne Kasbey

I want to cancel my coverage and they have changed so often customer has no way to contact them???

1 year ago

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Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. We are very sorry to hear that you are looking to terminate your service. We are more than happy to address any issues that have been causing this to be the case. To contact our friendly customer loyalty team, please give us a call at 855-238-4826 and any agent will be happy to assist you. Thank you!

Sep. 30th, 2021

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Neil

Contract is due, have called to reextend and add but zero response.

1 year ago

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Reply from Fluent Home

Hello Neil, I am so sorry you had a bad experience! How can we correct this and turn it into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 28th, 2021

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Bonnie Quick

contract expired is continuing to take funds after many phone calls for 2 years!!!!!!!

1 year ago

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Reply from Fluent Home

Hello Bonnie, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. We would love to hear from you!

Sep. 29th, 2021

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Marion John Wargacki

Eequipment out dated, chime not working, to expensive for what you get.

1 year ago

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Reply from Fluent Home

Hello Marion, I am sorry you had a bad experience. We appreciate you taking the time to write this review. We would love to correct this for you. Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 24th, 2021

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Toni Johnson Kansas City, MO

This is not a good company . we moved had to pay for three years could not use the alarm. After the three years tried to make us pay 36 more months.

10 months ago

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Reply from Fluent Home

Hello Toni, I am sorry you had a bad experience. We would love the opportunity to turn this around into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Mar. 15th, 2022

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Shawn Witkowski Spokane, WA

The reps have always been very helpful and able to handle my questions.

11 months ago

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Reply from Fluent Home

Hello Shawn, Thank you for the amazing review!! Thank you for sharing how we helped you! Thank you again for the amazing review!!

Mar. 3rd, 2022

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Brad Williams Lake, BC

They were able to help me over the phone to get my system back up and running.

11 months ago

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Reply from Fluent Home

Hello Brad, Thank you for the amazing review!! We love hearing from our customers how we helped them!!! Appreciate you writing this amazing review!!!

Mar. 3rd, 2022

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PAPA FASHO Niagara Falls, ON

AWESOME PEOPLE AND SERVICE AND VERY FAIR.

11 months ago

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Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have such a positive experience. Thank you for choosing Fluent Home!

Feb. 24th, 2022

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Stuart Braley Las Vegas, NV

Very helpful and learned new things about my panel.

11 months ago

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Reply from Fluent Home

Hello Stuart, Thank you for the 5 star review!! We love teaching our customers about their system. Thank you again for the amazing review!!!

Feb. 15th, 2022

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Beantree's Cafe Edmonton, AB

I was very happy with the help and advice that I received from Mandy P

1 year ago

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Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you enjoyed your experience when speaking with Mandy, we are certainly happy to have her on the team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Ralph Magus Lethbridge, AB

Everything was explained to me in a very easy and understanding way.

1 year ago

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Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you found the service was well explained in an easy to understand way. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Stephanie Rakes Columbus, OH

The technicians were very knowledgeable, professional , patient and kind.

1 year ago

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Reply from Fluent Home

Hello Stephanie, Thank you for the 5 star review, Thank you for taking the time to let others what you love about the service we offer. Thank you again for the 5 star review!!!!

Dec. 2nd, 2021

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Jason Regina, SK

I like the fact that I can get all notifications on my phone.

1 year ago

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Reply from Fluent Home

Hello Jason, Thank you for the 5 star review. We love knowing what our customers enjoy about our services. Please call us anytime at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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carlon collier Baton Rouge, LA

Tech very knowledgeable!! I felt great after speaking with the tech!!

1 year ago

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Reply from Fluent Home

Thank you Carlon for the 5 star review!!!! Our techs work very hard. I love hearing they have made a customer happy!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Debra Cal Acton, ON

Sales attendant was amazing A pleasure to deal with Extremely understanding

1 year ago

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Reply from Fluent Home

Hello Debra, We are so glad you had a great experience. Thank you for being a great customer! Fluent

Aug. 11th, 2021

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Bonnie Edwards Saskatoon, SK

Reg was very helpful in his suggestions regarding the video setup I have.

1 year ago

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Reply from Fluent Home

Hello Bonnie, Thank you for the 5 star review!! I will let Reg know agent was mentioned in review! If you need assistance please call us at 855.238.4826. Look forward to hearing from you!

Nov. 3rd, 2021

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Steven Janik Lake Havasu City, AZ

Amazing Experience From Start To Finish of My Security System.

1 year ago

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Reply from Fluent Home

Hello Steven, Thank you for the 5 star review!! Appreciate you taking the time to reach out and let other know how you enjoyed our services. Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Christina Larsen Vancouver, WA

The young lady, Mohsima, who helped me was patient and very helpful

2 years ago

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Reply from Fluent Home

Hello Christina, Thank you for the 5 star review! We love hearing our staff was helpful and patient. We will make sure Mohsima receives kudos! Thank you for being part of the Fluent family!

Sep. 24th, 2021

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Miller Huntington, WV

Got our old system back on with Fluent. Great company, love the cameras!

2 years ago

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Reply from Fluent Home

Thank you for your review, Miller! We love always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Oct. 9th, 2020

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Danielle D Red Deer, AB

Meisha was very knowledgable and professional with a winning attitude !

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Danielle! It's always so great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Micheal Simmons Los Angeles, CA

Very quick to respond to my need for makibg a payment and resetting the app.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Micheal! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Alba Ramirez Irving, TX

Love the customer service ! Today Bridgette was the one who assist me (:

2 years ago

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Reply from Fluent Home

Thank you for your review, Alba! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Kyle Seymour Grande Prairie, AB

Prompt at answering the phone and they are there to help any way they can.

2 years ago

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Reply from Fluent Home

Thank you for your review, Kyle! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Leon Mildenberger Wetaskiwin, AB

Had a wonderful experience with Amanda helping me reconnect our doorbell camera.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Leon! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 15th, 2020

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Jessica Wilson Lynchburg, VA

They answered very quickly and helped me right away! Very friendly service!

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Jessica! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 15th, 2020

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Patti Casey Upper Tantallon, NS

The person I was dealing with was friendly and every polite.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Patti! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 13th, 2020

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D. Kovac Pincourt, QC

Always really helpful customer service and tech support staff

2 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Victor Vancouver, WA

Great Customer Service outstanding thank you so much everyone please be safe

2 years ago

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Reply from Fluent Home

Thank you for your review, Victor! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Rita Bartolo Denver, CO

Have had Fluent for over year. No issues. Great Customer Service by Michelle.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Rita! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Jimmy Chaddick Indianapolis, IN

Microphone on cameras could be better. Person at camera cannot hear person inside.

2 years ago

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Reply from Fluent Home

Thank you for your review, Jimmy! We love feedback on how we can improve! If you have a few minutes to troubleshoot, please give us a call at 855.238.4826 and an Account Specialist with Technical Support can help you look into the microphone problem to see what can be done! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Karen B Sikeston, MO

They have been very nice & Attentive for questions & concerns

2 years ago

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Reply from Fluent Home

Thank you for your review, Karen! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Fred Klein Calgary, AB

I have had very good service. Excellent. Bridgette did great.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Fred! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Fallon Walters Mount Pearl, NL

Very easy to deal with so far. Video record on doorbell not working lately however.

2 years ago

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Reply from Fluent Home

Thanks so much for the review! If the video feed isn't working, the recording rules may just need to be switched on. If you have a few minutes to troubleshoot, please give us a call at 855.238.4826 and we would be happy to help! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Richard Robins West Jordan, UT

Excellent!! Called about video limit and received quick answer

2 years ago

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Reply from Fluent Home

Thank you for your review, Richard! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Nikki Okotoks, AB

They have been good to deal with. Customer service reps are always friendly.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Nikki! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Karamjit Aulakh Edmonton, AB

The system is very easy to use and easy to get hold of customer service.

2 years ago

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Reply from Fluent Home

Thank you for your review, Karamijit! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Leo hynes Edmonton, AB

I’ve always received good service whenever I need to contact them

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Leo! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Kathy Cincinnati, OH

Easy to use. Do not need the emails that are sent when the system is armed or disarmed!

2 years ago

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Reply from Fluent Home

Thank you for your review, Kathy! We always love getting feedback from our customers. If you would like to turn the armed/disarmed notification off, that can be done through the notification section on your app. If you would like an agent to walk you through that process or if there is anything else we can help you with, please don't hesitate to give us a call! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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maci ardoin North Las Vegas, NV

Amazing service!! Great help and will definitely recommend to everyone !!

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Maci! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Kim kruhlak Bonnyville, AB

So easy and quick service !! Fluent reps have always been amazing to deal with

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Kim! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Allyson Bonnyville, AB

Their customer service is top notch. Bridgette was very attentive and helpful!

2 years ago

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Reply from Fluent Home

Thank you for your review, Allyson! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Heidi Christensen Tacoma, WA

She was very helpful and efficient. My concerns were addressed easily and quickly.

2 years ago

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Reply from Fluent Home

Thank you for your review, Heidi! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Corinne Kalasky Portland, OR

Always a good experience with top-notch customer service representatives!

2 years ago

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Reply from Fluent Home

Thank you for your review, Corinne! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Conor Grier Kansas City, MO

Christy was knowledgeable and very helpful in assisting me in my move.

2 years ago

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Reply from Fluent Home

Thanks so much for the review, Conor! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Tera Hobbema, AB

Overall a very good system. Not able to get everything I would like because of the internet

2 years ago

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Reply from Fluent Home

Thank you for your review, Tera! We love getting feedback from our customers. If anything changes with your internet in the future and you would like to add something to your system at that time, please don't hesitate to reach out to us for options! In the meantime, let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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ferdinand carpentier Redwater, AB

I totally don’t like the company Although the lady on the phone was very friendly and helpful A very annoying music as while you wait on the phone

2 years ago

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Reply from Fluent Home

Hello Ferdinand, we are happy to hear you had a good experience with our agent! Please give us a call at 855-238-4826. We would be happy to address any issues you are having!

Mar. 17th, 2020

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Kurtis Stafford Melfort, SK

Called for an update on my users, very fast service and very polite!

2 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 12th, 2020

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[email protected] Medicine Hat, AB

Answer promptly, knowledgable in solving our problem. Always pleasant

2 years ago

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Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 2nd, 2020