Name: Fluent Home
Rating: 3.4

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Verified Customer

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Howard

If there is a problem it is taken care of quickly.

3 years ago

Reply from Fluent Home

Hello Howard, Thank you for the 5 star review!! We love the feedback on what you have enjoyed about Fluent. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Gerald Miller

Too Expensive for me to be able to continue with security, I’m now retired on fixed income

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We certainly understand the difficulty of reducing expenses. We would love the opportunity to work with you on this, as we do offer loyalty opportunities when a customers agreement is within the last 18 months. At that time we are able to negotiate a lower monthly bill and/or new equipment. If you would like to speak with us about determining if and when your account would qualify for options of this nature, please contact us by phone at 855-238-4826 or by email at [email protected]. Thank you!

Oct. 26th, 2021

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Verified Customer

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Linda Hartum

One of our sensors keeps falling off so we can’t set the alarm. Company has not repaired it.

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Robin & Gary

The app could be better and the door bell camera is garbage

3 years ago

Reply from Fluent Home

Hello Robin and Gary, Thank you for the amazing review!! We appreciate hearing from our customers!!! I am sorry you do not enjoy the doorbell camera. We would love to hear from you! Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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C B

Quality equipment, excellent customer service

3 years ago

Reply from Fluent Home

Hello C B, Thank you for the 5 star review!!!!! Thank you for sharing what you value in the services we provide. Feel free to call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Sep. 30th, 2021

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Verified Customer

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Brent

With so much new competition, there are equivalent options that are substantially less expensive.

3 years ago

Reply from Fluent Home

Hello Brent, Sorry you had a bad experience. We would love to turn your experience into a positive! Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Pierre D'Amour

No problems over the last years being served by them

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We strive to create a service that is easy to use and easy to maintain, we are very glad to hear that this has been your experience. Thank you for choosing Fluent Home!

Oct. 7th, 2021

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Verified Customer

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Shane Pedlar

The equipment is garbage and the tech support is just as bad. Most of our equipment is in a box as fluent can't actually make what I pay for work.

3 years ago

Reply from Fluent Home

Hello Shane, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 7th, 2021

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Verified Customer

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Karen

We have had poor customer service. Our system alarms failed communication non stop and in a given night 4-5 times which is exhausting

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Elaine Salem, OR

Good service and very nice support people!

3 years ago

Reply from Fluent Home

Hello Elaine, Thank you for the 5 star review!!! We enjoy hearing how our customers are happy and find value in are services!! If you need assistance anytime please call us at 855.238.4826. Thank you for being part of the Fluent family!!!!

Oct. 7th, 2021

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Verified Customer

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Joan Kelly

Brutal customer care, no one seems to communicate to each other within the department, not enough clarification from customer service.

3 years ago

Reply from Fluent Home

Hello Joan. I am so sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Verified Customer

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Mark Domes

Satisfied with equip and service, though higher monthly monitoring fees than competitors

3 years ago

Reply from Fluent Home

Hello Mark, Thank you so much for the reply! We may be able help to lower that fee. Give us a call at 855.238.4826. Look forward to hearing from you. Thank you again for being part of the Fluent family!!

Sep. 28th, 2021

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Verified Customer

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Margerite Mortemore

Service when I phone them and they solve my problem quickly

3 years ago

Reply from Fluent Home

Hello Margerite, Thank you for the 5 star review!!!!! We love hearing how we have helped our customers!!! Please feel free to call us at 855.238.4826 if you ever need assistance! Thank you for being part of the Fluent family!!!!

Sep. 28th, 2021

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Verified Customer

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Petra Hoffmann

I feel this company could do a better job in getting a hold of its customers when things are not working properly.

3 years ago

Reply from Fluent Home

Hello Petra, I am sorry you had a bad experience! How can we correct this experience for you?Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Sep. 28th, 2021

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Verified Customer

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Anonymous

Fluent does not cancel contracts when you want them to. They keep charging even after you have wrote a letter requesting cancellation.

3 years ago

Reply from Fluent Home

Hello, I am sorry you had a bad experience. What can I do to correct this for you? Please call us at 855.238.4826 we would love to hear from you!

Sep. 29th, 2021

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Verified Customer

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Kelly Collver

Have been prompt to help me regardless of the problem.

3 years ago

Reply from Fluent Home

Hello Kelly, Thank you for the 5 star review!!! We love hearing that our customers are happy with our customer service! Feel free to call us at 855.238.4826 for any assistance in the future you might need. Thank you for being part of the Fluent family!!!

Sep. 29th, 2021

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Verified Customer

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Joy

Have always been trustworthy and get the service they said

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We love to hear you have found us to be trustworthy and that we have provided the service that was promised. Thank you for choosing Fluent Home!

Sep. 30th, 2021

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Verified Customer

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Julian Ens

The last year has been terrible, poor service could not get in contact with any one, trouble with system, etc is this do to covid

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Donavon Jenson

The Alarm system is what caught us 3 Thieves

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We love to hear that the security system is helping to eliminate the security risks for you. Thank you for choosing Fluent Home!

Sep. 30th, 2021

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Verified Customer

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Judith Wysocki

They have given me good service when I called for help fixing my alarm system

3 years ago

Reply from Fluent Home

Hello Judith, Thank you for the amazing review!! We appreciate knowing our customers are happy with our staff and services!!! Please feel free to call us at 855.238.4826 if you need future assistance. Thank you for being part of the Fluent family!!!

Sep. 29th, 2021

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Verified Customer

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Jessica

Security is great. Equipment is junky. Takes a long time to send techs to fix faulty equipment

3 years ago

Reply from Fluent Home

Hello Jessica, Thank you for the review! We love knowing you enjoy security! As for the equipment and tech issue, How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Igor

Customer service is good, parts were shipped out in a timely manner

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you had a good experience when speaking with our agents and that the parts we provided as quickly as possible. Thank you for choosing Fluent Home!

Sep. 30th, 2021

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John Garon Edmonton, AB

I've been trying to get connected with retention to buyout my contract. Can never get through and when I do the rep hangs up. I've put a stop payment on them so hopefully this gets there attention.

9 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, John. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Larry Hodgson Edmonton, AB

Marie from Fluent was very helpful in resolving my problem with my system. Thanks for your help. Appreciated it.

11 months ago

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shelly adams Phoenix, AZ

I was told repeatedly that fluent would buy out my old alarm company if I would switch to them so I did and now fluent will not and has not bought my old company out so now I am stuck paying two different companies for the same service I am super pissed I would not recommend this company at all!!!!!😡

1 year ago

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Harry Pecker West Linn, OR

Hidden one year renewal in the initial contract, that will automatically renew every year., even though they tell you are on month to month. They will charge you to upgrade their equipment with another contract or money. Run from this company if you are a customer.

1 year ago

Reply from Fluent Home

Hi, Harry. At Fluent Home, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (855) 238-4826!

Sep. 15th, 2022

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yolanda lucero Albuquerque, NM

Trying to cancel with them is ridiculous!! After calling several times, sending an email, trying to respond through their on line text service, finally getting a hold of a supervisor, just to tell us we needed to send a hand written letter, before they cancelled it. We were also billed for two more months!!

1 year ago

Reply from Fluent Home

Hello Yolanda, please give us a call at 855-238-4826 so we may discuss this further with you.

Aug. 24th, 2022

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Angie Foster Steinbach, MB

Sales rep and installation were good. My contract expired and after jumping through all Fluent’s hoops to cancel said contract, they still continue to debit my account. I have sent numerous emails, which were ignored. I don’t have the time to sit on hold for hours, till someone finally feels like answering. Do not recommend this company.

1 year ago

Reply from Fluent Home

Hello Angie, please give our Resolutions Team a call directly at 855-828-5760 so we may assist you with your request.

Aug. 24th, 2022

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Jacqueline Wiley GA

They lie, lie, lie!!! They signed me up on a 42 month contract after telling me it was a 3 yr contract on an iPad. They promised services that I did not get. The equipment did not work. A week after install. DO NOT SCREE YOURSELF WITH THIS COMPANY

1 year ago

Reply from Fluent Home

Hello Jacqueline, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust please call us at 855.238.4826. We would love the opportunity to turn this experience into a positive experience for you!

Apr. 27th, 2022

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terry loyd TX

Wish I could leave zero stars shady contract practices especially when your trying to cancel. No where in my contract says my contract will automatically start over if I don’t give 30 day notice. And you have to write stupid letter to cancel. How antiquated is that?!?!!!

1 year ago

Reply from Fluent Home

Hello Terry, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust please call us at 855.238.4826.

Apr. 27th, 2022

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Fluent Kindersley, SK

Customer Service is amazing. Monica was professional, courteous and patient - Got things fixed up quickly! Thank You!

2 years ago

Reply from Fluent Home

Hello, Thank you for the 5-star review!! We will make sure Monica knows she was mentioned in this review! Thank you for taking the time to write this amazing review sharing what you loved about us here at Fluent!!!! Thank you again for the amazing review!!!

Apr. 18th, 2022

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Steve Stamhuis Vancouver, BC

Tech Support was very helpful today getting all four of my cameras reconnected to my alarm system. Thank you.

2 years ago

Reply from Fluent Home

Hello Steve, Thank you for the 5 star review!!!! We love hearing how our staff has helped our customers!!! We are happy our agent was able to resolve your issue. Thank you again for the amazing review!!!!

Mar. 11th, 2022

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JANET MACDONALD La Loche, SK

It was excellent. My over the phone assistant was very helpful and very patient with me. I really appreciated that.

2 years ago

Reply from Fluent Home

Hello Janet, Thank you for the 5 star review!!!! We love hearing what our customers love about the experience they have with us!!! Thank you again for the amazing review!!

Feb. 21st, 2022

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Elizabeth Williams Middle Sackville, NS

Terrible company. Overcharged me for a panel. Installer told me it was a 36 month contract. In fact it’s 5 year. Will now be charged the full amount to cancel monitoring even though I am selling the building being monitored.

2 years ago

Reply from Fluent Home

Hello Elizabeth, I am sorry you had a bad experience. We would love the opportunity to change this experience into a positive experience for you! Feel free to call us at 855.238.4826. Look forward to hearing from you!

Feb. 21st, 2022

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Crystal Lawrence Sherwood Park, AB

The absolute worst company to deal with. Dishonest, poor customer service, lack of care. Automatically renews customers after failing to address concerns for weeks. Giving people the run around. Stay away! BTW... positive reviews here all have the disclaimer above their names that they were solicited by Fluent to leave the positive review. Scam!

2 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration of delays in having concerns addressed, especially when this happens to coincide with an autorenewal of the agreement. If you would like to discuss these issues further, we would be more than happy to do what we can to resolve any issues you may be having. Please feel free to give us a call at 855-238-4826 and any agent would be more than happy to speak with you. Thank you!

Jan. 19th, 2022

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Mustafa Kobtan Surrey, BC

I am trying to cancel my service with Fluent and every time I get the same answer from customer service reps that somebody from (resolution dept) will call to cancel within 2 days and nobody calls. No professionalism. This company is not reliable. Don’t go with them.

2 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration during delays of this nature. If you would like, you may certainly reach out to us by phone or by email, the email address to reach us is [email protected]. Thank you!

Jan. 19th, 2022

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Nicole Summerside, PE

Horrible customer service! I cancelled my alarm due to moving and they continued to charge me for the next 4 months. When I finally got my cancellation notice and refund they continued to charge me again and told me I had to contact API and it wasn’t their problem. So frustrating! Do not go with them.

2 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to chare your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration of this situation. Please feel free to give us a call at 855-238-4826 or send an email to [email protected] and we would be happy to work with you to get this resolved. Thank you!

Jan. 19th, 2022

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albert kahler Dallas, OR

customer service stinks.... had an alarm go off took an hour for police to arrive due to dispatch not understanding their communication... service cancelled 2 months ago and money still being taken from my account...... would never recommend anyone to them not even someone i didn't like....

2 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration with delays of this nature. If you would like to discuss these further, please feel free to give us a call at 855-238-4826. Thank you!

Jan. 19th, 2022

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Rachel Burk Calgary, AB

Lovely service when calling in to the customer service line. The accounts payable and email need assistance tho.

2 years ago

Reply from Fluent Home

Hello Rachel, Thank you so much for the 5 star review!!! We love the feedback from our customers. Thank you again for the amazing review and if ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 27th, 2021

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Mary Michelle MacIntosh Regina, SK

Mandy P was a great help. Very polite and thoughtful. First great experience since trying to get help.

2 years ago

Reply from Fluent Home

Hello Mary, Thank you for the 5 star review!!!! I will make sure Mandy knows she was mentioned in this review. Thank you again for the amazing review! If you ever need us you can reach out to us at 855.238.4826.

Nov. 18th, 2021

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Micki Dalton Lenoir City, TN

Olyvr was so very helpful! And she went above and beyond to help me with some really older equipment

2 years ago

Reply from Fluent Home

Hello Micki, Thank you for the 5 star review!!!! I will make sure the agent knows you mentioned her name. If you ever need assistance again we are here for you. Thank you again!!!

Oct. 27th, 2021

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Sammie Graham Texarkana, AR

Brandon was the! best he solved a problem I’ve had for a month, he was professional and kind and patient

2 years ago

Reply from Fluent Home

Hello Sammie, Thank you for the 5 star review!!!! I will make sure the agent knows he was mentioned. If you ever need assistance in future please call us at 855.238.4826. Look forward to hearing from you!!!!

Oct. 27th, 2021

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TBM Meadow Lake, SK

Poor communication, no contract documentation other than their own statements, equipment defective for over two years and no one will fix it, the only way to get responses is to file a complaint with BBB. Worst company we have ever dealt with, - DO NOT SIGN UP WITH THESE GUYS!!!

2 years ago

Reply from Fluent Home

Hello TBM, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 3rd, 2021

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Barb Hepburn Crestone, CO

Their customer service is the worst ever! They do not answer their phones ... you can't get a tech out for weeks if you need service, and they are poorly trained. I had 4 service calls for one issue. This time, I have logged over 300 minutes waiting on hold to get my issue resolved. Simply the WORST customer service ANYWHERE, EVER!

2 years ago

Reply from Fluent Home

I am so sorry sorry you had a bad experience. What can we do to make this right? Please feel free to call us at 855.238.4826. We would love to help reach a resolve!

Sep. 23rd, 2021

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Scott & Ruthann Sitter Saskatoon, SK

Terrible service! We came to the end of our contract, cancelled service in writing and email. While Fluent has acknowledged our d/c…..they have continued to charge us 5 extra months!! NO ONE at customer service center knows how to stop this. I have called into the call center 7 times including today. DONT USE FLUENT!!!!

2 years ago

Reply from Fluent Home

Hello Scott and Ruthann I am so sorry you had a bad experience! I would love to help correct the issues you are having. Please let me know how I can make this right for you? Feel free to call us at 855.238.4826. We look forward to hearing from you and help turn this experience around.

Sep. 23rd, 2021

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Annap Las Vegas, NV

David was friendly, and this company has more to offer! Also Nazish S was very friendly and helpful to.

2 years ago Edited September 14, 2021

Reply from Fluent Home

Thank you Annap for the amazing review!!! Love hearing what our staff have done for our customers!!! I will make sure David and Nazish get kudos! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Nick D Stony Plain, AB

I've had the system for 5 month and it has not been working. Numerous techs to the house, countless gourmet on the phone and still not working properly. Equipment changed out lots of times, billing has been an issue, customer service has been terrible except for 1 person named Steven. Fluent is terrible and will never recommend to anyone

2 years ago

Reply from Fluent Home

Hello Nick. I am sorry you had a bad experience. How can I correct this for you? Please do not hesitate to call us at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Doug Plantz Edmonton, AB

Moving and trying to cancel account and there is no way to do this, they put you on hold never phone back, very poor service, We have had equipment for 6 years so it is not that are equipment is not paid for. we have to resort to blocking are credit card to stop payment.

2 years ago

Reply from Fluent Home

Hello Doug, I am sorry you had a bad experience. How can I correct this for you ? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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Linda Wood Yakima, WA

Our phone assistance was superb. We are waiting for a new camera to be installed tomorrow to take care of the problem

2 years ago

Reply from Fluent Home

Hello Linda,
We are so glad you had a great experience! Thank you for your feedback and for being such a great customer!
Fluent

Aug. 11th, 2021

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Brian Hearns Houston, TX

Had an issue with doorbell camera. Worked with me via chat, and stayed on until problem was resolved.

2 years ago

Reply from Fluent Home

Hello Brain, Thank you for the 5 star review!!! We love hearing how we have made our customers smile!!!! If you ever need us please call 855.238.4826. Look forward to hearing from you!!

Nov. 3rd, 2021