Name: Fluent Home
Rating: 3.4

star star star star star

Kathleen Thompson

Had a chat with Bradley, one of your techs, and he did a wonderful job of solving our problems with new monitor panel. Very polite and clear instructions to follow.

2 years ago

Reply from Fluent Home

Hello Kathleen, Thank you for the 5 star review!!! We will make sure Bradley knows they were mentioned in this review!! Thank you for letting us know how we were able to resolve the issue you had been having!!!! Thank you again for the amazing review!!!!

Mar. 3rd, 2022

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JSoTs Sherwood Park, AB

Contacted Mandy P with customer service. She was amazing to deal with, was extremely pleasant and patient. She did an amazing job taking care of all the requests I needed.

2 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you had a great experience with Mandy! Thank you for choosing Fluent Home!

Dec. 22nd, 2021

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Marilyn Coolidge, AZ

We've had Fluent Home for almost 6 years. The service is excellent and they have a very responsive technical support. We feel safer knowing they are watching out for us

2 years ago Edited November 13, 2023

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you had a great experience with these agents and have found all of our agents to be professional. Thank you for choosing Fluent Home!

Nov. 25th, 2021

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Annie Jackson Fort Worth, TX

Technical support Dylan was a great help had been having problems with my kitchen door monitor he told me what to do so I wouldn’t have anymore problems

2 years ago

Reply from Fluent Home

Hello Annie, Thank you for the 5 star review!!!! I will make sure Dylan knows you mentioned him! Thank you for sharing what you loved about your experience! If you need help in the future please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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Doran Westlock, AB

Dylan was great, quick to help, easy to talk to and understand. It was not a fun ordeal going thru the website but at the end of the day my issues were solved

2 years ago

Reply from Fluent Home

Hello Doran, Thank you for the 5 star review!! Thank you for sharing what our agents are able to do!! I will make sure Dylan gets kudos for his customer service skills!!

Nov. 3rd, 2021

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J Klassy Edmonton, AB

Had a great convo this morning with Dylan. Got the main bug fixed right away, and he helped navigate a wifi issue. Super happy with fluent and its people!

2 years ago

Reply from Fluent Home

Hello J Klassy. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Dylan. Thank you for choosing Fluent!

Sep. 29th, 2021

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Gaye Williams Grande Prairie, AB

Ashrita was very helpful! I had two issues and she corrected both. I appreciated her patience, persistence in solving a system difficulty and her pleasant customer service.

2 years ago

Reply from Fluent Home

Thank you Gaye for the 5 star review!!! I will make sure Ashrita knows she was mentioned in the 5 star review!!!! Thank you for being part of Fluent!!!

Sep. 23rd, 2021

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Cindy Borgel Galahad, AB

Monica was my helping me with my account and she was so helpful. Very patient and easy to understand. I was a little disappointed in the wait time in which it took Fluent to call me back.

2 years ago

Reply from Fluent Home

Hello Cindy Borgel. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Monica. Thank you for choosing Fluent!

Sep. 29th, 2021

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mary dracos Beaconsfield, QC

Mandy P was very helpful with my issue regarding my alarm panel. We went step by step in resolving the problem. Thanks to Mandy P, all is working well.

2 years ago

Reply from Fluent Home

Hello Mary,
Thank you so much for your review, and thank you for being such a great customer! We really appreciate the feedback.
Fluent

Aug. 11th, 2021

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Verified Customer

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Wendy Spruce Grove, AB

Mandy was terrific today while we installed the new radio module. A long session, but she had super patience and instructions as we worked through the situation.

3 years ago Edited January 10, 2024

Reply from Fluent Home

Hello Wendy, WOW! Thank you for the 5 star review!! I will make sure Many knows she was mentioned in you review!! Thank you for sharing your experience and what we were able to do for you!! Thank you again for the amazing review

Nov. 6th, 2021

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Verified Customer

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Pamela Ruschman Covington, KY

Everything works great. No issues at all.

1 year ago

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Verified Customer

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K Wright Denver, CO

There is usually a delay in getting service if a technician has to come to the site.

2 years ago

Reply from Fluent Home

Hello K, I am sorry you had a bad experience. How may we turn this into a positive experience for you. We would love to hear from you. Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Eva Miller Cleveland, OH

Dependable and I can trust their security

3 years ago

Reply from Fluent Home

Hello Eva, Thank you for the 5 star review!!!!! We appreciate you taking the time to share what you value. Thank you again for the amazing review!!!

Nov. 4th, 2021

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Verified Customer

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Barry Campbell

Always responsive to any security problems

3 years ago

Reply from Fluent Home

Hello Barry, Thank you fr the 5 star review!!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Diana Spokane, WA

They have always been professional and courteous

3 years ago

Reply from Fluent Home

Hello Diana, Thank you for the 5 star review!! Thank you for sharing that our staff are professional and courteous!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Why?

They do what they promised in a timely and efficient manner

3 years ago

Reply from Fluent Home

Hello Why?, Thank you for the 5 star review!!! Thank you for taking the time to share what you love about Fluent!! Thank you again for this amazing review!!

Nov. 6th, 2021

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Verified Customer

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clayton

Always there to help with problems and techs will stay with it until resolved.

3 years ago

Reply from Fluent Home

Hello Clayton, Thank you for the amazing review!! We appreciate you taking the time to share what you value in the services we offer!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Dale Beatty

The price is high for what you get otherwise customer service is good

3 years ago

Reply from Fluent Home

Hello Dale, Thank you for the amazing review!! Thank you for sharing and taking the time to write this review. Please call us at 855.238.4826 if you ever need us!!

Nov. 6th, 2021

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Verified Customer

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Ronald Ignacio

Reliable. Friendly staff. Knowledgable technicians.

3 years ago

Reply from Fluent Home

Hello Ronald, Thank you for the 5 star review!! We appreciate you taking the time to share what you love about us at Fluent!!! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Penelope Brown Dayton, OH

Great customer service and very economical

3 years ago

Reply from Fluent Home

Hello Penelope, Wow thank you for the 5 star review!!! We appreciate you taking the time to share what you love about us!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Mike Toledo, OH

Courteous and good response in solving problems

3 years ago

Reply from Fluent Home

Hello Mike, Wow thank you for the 5 star review!! Thank you for taking the time to share what you love about our services! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Elizabeth Schwartz Piqua, OH

I cancelled almost a year ago because it wasn't working right and they wouldn't cancel my services so still paying for something I don't have.

3 years ago

Reply from Fluent Home

Hello Elizabeth, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Sherryle Guze

They always respond immediately with any alarms or issues.

3 years ago

Reply from Fluent Home

Hello Sherryle, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

star star star star star

Norma Stobbe

They always responded when my alarm went off

3 years ago

Reply from Fluent Home

Hello Norma, Thank you for the 5 star review!!! Thank you for sharing what Fluent has been able to do for you!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Irene Smith

They have been helpful when I had questions and issues.

3 years ago

Reply from Fluent Home

Hello Irene, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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James Loomis Portland, OR

Overall, Fluent is good. I have had little trouble with the system.

3 years ago

Reply from Fluent Home

Hello James, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need assistance please call 855.238.4826!!

Nov. 6th, 2021

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Verified Customer

star star star star star

Kay daines

Pleasant to deal with. Always accessable.

3 years ago

Reply from Fluent Home

Hello Kay, Thank you for the 5 star review review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Brady

Very helpful. Always patient with any issues. Very good alarm system

3 years ago

Reply from Fluent Home

Hello Brady, Thank yo for the amazing review!! Appreciate you taking the time to share what you value in what Fluent has to offer!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Andy Ball

System hasn’t worked since our move to Ont.. Constant dead batteries, can’t leave doors open for a breeze, can’t wait to end my service!

3 years ago

Reply from Fluent Home

Hello Andy, I am sorry you had a bad experience. We would to discuss this with you and turn this into a positive experience! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

star star star star star

Dean Nichols Wenatchee, WA

System works fine and help is just a phone call away!

3 years ago

Reply from Fluent Home

Hello Dean, Thank you for the 5 star review!!! Appreciate you taking the time to share what you value in what Fluent has to offer!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

star star star star star

joyce knipfer Dayton, OH

Every time there has been a issue, they call me right away.

3 years ago

Reply from Fluent Home

Hello Joyce, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Jerry Toledo, OH

Send emails quickly when something is wrong

3 years ago

Reply from Fluent Home

Hello Jerry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

star star star star star

Judy Blackwood Sandusky, OH

They are very helpful if I have a problem

3 years ago

Reply from Fluent Home

Hello Judy, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Ken Minty

No better nor any worse than any other security company. Service is slow and mediocre. Billing is always prompt.

3 years ago

Reply from Fluent Home

Hello Ken, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Cathy Urlacher

I have been waiting over a year for a discounted rate which I was told I would get as a long term customer

3 years ago

Reply from Fluent Home

Hello Cathy, I am sorry you had a bad experience. How can I correct this for you? We would love to discuss your account with you! Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

3 years ago

Reply from Fluent Home

Hello Dewey, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the service to be reliable and inexpensive. If you have had any issues, I would like to invite you to give us a call at 855-238-4826 and we would be happy to assist you with getting that taken care of. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Angel Youngstown, OH

I feel protected on my own. They answer any questions or concerns.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that our service has helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Pamela Jackson, MS

Customer support responds quickly. The equipment doesn't hold a battery charge, though.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are glad to hear you have found to the response of our support to be be quick. If you have had continued issues with the equipment batteries needing to be replaced more often than to be realistically expected, please give us a call at 855-238-4826 and we would be happy to assist. Thank you!

Nov. 8th, 2021

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Verified Customer

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Linda Great Falls, MT

Nothing special about their system. They did have a fairly decent offer to start with but nothing makes them stand out.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear, we have not proven our service to stand out. We would love the opportunity to discuss this with you and do all that we can to improve this. Please feel free to give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Dan

Things are fine. No complaints. Not a lot of interaction required

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that the service has been working as intended. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Tania Petrie

Because half our system is down because the batteries keep dying in them and they are so expensive to replace

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. If you believe that any one piece of equipment is needing the batteries to be replaced more often that can be realistically expected, please give us a call at 855-238-4826 and we would be happy to assist you in testing and ensuring the equipment is working properly. Thank you!

Nov. 4th, 2021

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Verified Customer

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Laura Rogers Kennewick, WA

I have been trying to reach them for a very long time, quite frankly I have given up, my security system is of no use at all.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We certain understand the frustration when having difficulty reaching a company for assistance. It seems that we spoke with you, and offered to send out a technician in order to resolve the issues you had been facing. Based on all account notes it appears the issue was resolved at that time. If you do require further assistance, please give us a call at 855-238-4826. Thank you!

Nov. 4th, 2021

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Verified Customer

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James Medina, OH

It is convenient to use the app. Customer service has always been responsive.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the app to be convenient and had a good experience with our agents on the phone. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Bernie L'Hirondelle

It works well serves our needs and the service is good

3 years ago

Reply from Fluent Home

Hello Bernie, Thank you for the 5 star review!!!! We here at Fluent love knowing what our customers love about our services. If you ever need assistance please feel free to call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Sid

Fluent changed their app which meant our phones no longer were able to access our system.

3 years ago

Reply from Fluent Home

Hello Sid, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Kathy

Always contact promptly when the alarm goes off

3 years ago

Reply from Fluent Home

Hello Kathy, Wow thank you for the 5 star review!!!!! We love hearing about what our customers love about our system and services. If you ever need assistance we would love to hear from you. Please call us at 855.238.4826.

Nov. 2nd, 2021

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Verified Customer

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S Schmold

Excellent response to alarm and maintenance issues

3 years ago

Reply from Fluent Home

Hello S Schmold, Wow! Thank you for the 5 star review!!! We love hearing what our customers love about our services and systems. If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 2nd, 2021

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Verified Customer

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Shahin Akbary-Soofi

Every time we have a problem, they are there!

3 years ago

Reply from Fluent Home

Hello Shahin, Wow! Thank you for the 5 star review!! We love hearing about what our customers love about the services we offer! If you ever need us. We can be reached at 855.238.4826. We look forward to hearing from you!!!!

Nov. 2nd, 2021

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Verified Customer

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Robert Siewert Oregon City, OR

Always responsive to requests and assistance.

3 years ago

Reply from Fluent Home

Hello Robert, Thank you for the 5 star review!!! We love hearing what our customers love about the services we offer. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 2nd, 2021