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Fluent Security

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798 User Reviews

6.6

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Susan Rutherford Dayton, OH

Response time is a little slow on the phone.

4 months ago

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Ethel Bronston Springfield, OH

I have had no bad experience with this company

4 months ago

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Fred

Service call very timely when issues arise

4 months ago

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Deb

Alarm doesn’t work. Has been disconnected for months now and still get reports saying I have no issues

4 months ago

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Susie

Easy to talk to returns calls understands problem

4 months ago

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John Stoeckli

Don’t contact or send techs out to update

4 months ago

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Dennis

Never hear from them, the only time was once when they came out trying to up sell.

4 months ago

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Kenda

They are prompt to call when alarm is triggered

4 months ago

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Rena Gilliard

It takes a long time to get some one on the line.

4 months ago

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Donna

The company is obliging and willing to help.

4 months ago

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Blair

There are other security companies that offer similar services for a lot less money

4 months ago

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David Bambino Spokane, WA

They are always on top of their monitoring

4 months ago

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Marie Duperron

Sold my home, found out I was locked into a contract I couldn’t get out of. Paying for security that I don’t have.

4 months ago

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Karen

The salesman are never up front, they talk in circles. I still have not received the signed form from them.

4 months ago

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Georgette Florence

No one ever comes around to check anything

4 months ago

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Ryan Toledo, OH

The glass sensors are too sensitive.

5 months ago

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Lakiesha Cincinnati, OH

I might be changing. They need to do better and update their system.

5 months ago

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Mel Henderson

There is nothing from them as far as contact to see if we are happy

5 months ago

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Richard West Mifflin, PA

It's not the best. They could be more thorough when someone calls.

5 months ago

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Robert

Not much communication between them and myself

5 months ago

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Anonymous

They’re not honest with me. The manager in Edmonton named Mitchell is not trustworthy.

5 months ago

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Jocelyn

I have been trying to cancel my account for 3 years! I moved and they still charge me "for the merchandise"

5 months ago

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Dianne Doyle

They have no service and if your alarm goes off absolutely no call back or acknowledgement that the alarm even sounded

5 months ago

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Brian

No problems at all but could be cheaper.

5 months ago

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Joan Reid

Service depends on the rep that is sent out

5 months ago

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Nelson

They never reach out to see if all is good. No follow ups for customer service

5 months ago

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Dan

When things work it’s good but when stuff doesn’t work it’s impossible to get help

5 months ago

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Joe Fischl

Answer my concerns and the people are very friendly

5 months ago

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Donald Reginald Blaney & Laurie Blaney

I have asked you for a service call numerous times and your company has always come up with some other alternative

5 months ago

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Will

Customer service is a joke what a giant massive waste of money with contracts that are a complete waste of time

5 months ago

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Geraldine N Coulter Salem, OR

It takes a too long to get a technician out to service your equipment.

5 months ago

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Wes

After installation you never see anyone unless you have trouble, no follow up.

5 months ago

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William & Beverly

Had the alarm go off a couple of times and no phone call to check to see if something was wrong

5 months ago

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Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Apr. 7th, 2021

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Ronald R Raney Yakima, WA

my main station battery is peeping and I cant get in to change the battery

5 months ago

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Kevin

No incentives to build on existing features lack of communication

5 months ago

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Alan Bolton

Prompt call back on any security breaches.

5 months ago

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Ken Badry

The phone app quit working ... tried calling to see about getting it rectified ... no results!

5 months ago

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Peter

Lied to get me to sign up. Said that another alarm company was doing something, which they weren't.

5 months ago

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Ken Zahara

Have not had any alarms or have ever used another security provider

5 months ago

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Korey

Do not trust them, nothing works, door bell camera. We will be buying our own security system

5 months ago

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Susan Charles

Having to change our own batteries as seniors; alarm going off at 1:30 or 2:30 am; price going up

5 months ago

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Arthur

They are available for assistance when required.

5 months ago

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Bonnie Edwards Saskatoon, SK

Reg was very helpful in his suggestions regarding the video setup I have.

3 months ago

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Tanya Schooler Olds, AB

Always helpful when we call in for tech support and it’s not needed that often.

3 months ago

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Francis Courbron ,

I called Fluent because I wanted to cancel my security. They told me to email [email protected] to cancel which I did. I emailed them on December 4th asking them to cancel my plan and now it's December 8th(3 business days) and still no answer. I emailed them a second and third time as well. Can't wait to see how long I'll have to wait to get this horrible security sytem unnistalled. Horrible customer service: It's non-existent.

9 months ago

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Maria Emiliano Mejia Munoz Decatur, GA

This is the worst security company, they would anythingo sell you their product, they lied and they have the worst costumer service, when we first got it, we were thinking about selling the house, they said once we sold it that we could terminate the contract, once we sold it they said no, but we could transfer it, once we said yes to transfer it they said it but 100 to get the equipment from the house and 100 more to installed it, they are nightmare.

10 months ago

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Lynda Brantford, ON

Basically it sucks....i have been a customer for 4 years and we have had absolutely nothing but problems with our cameras....we have done all the trouble fixing, called several times still it doesn't record anything but when it wants to, however we get notifications all day and night I pay 65$ a month, never missed a payment for absolutely crappy equipment and customer service

11 months ago

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Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to [email protected] so we can reach out to you?

Nov. 6th, 2020

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Kathia

DO NOT DEAL WITH THIS COMPANY!!!!!!!! From pressure sales, to lies, not returning messages. to hang ups when we did get through, there was nothing honorable about these people. It took over two months to get them to remove equipment from our home even though we did everything as outlined in the contract, to cancel within the 10 day grace period. Even now, months later I find out they have changed their name and continue to withdraw payments from our bank account. I hope after the bank investigation they get charged with Fraud. Don't feel just because there was a stop payment put in place, you are finished with them. Be diligent. I will never recommend this company to anyone I know. Kathia Edwards

4 weeks ago

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Tawny Pereira Windsor, ON

I have been with Fluent for over 5 years now and for those 5 years I told my friends and family they were an excellent company. Recently I tried to cancel because we haven't used it in so long, and it has been a long running joke for 6 weeks. First to get though as an existing customer takes hours, then after speaking with someone for a half hour of repeating no thanks I want to cancel, she then says ok you will get a call back from another dept in 4 days to cancel. I didn't get that call for 3 weeks. He gave me an address to send a letter of cancellation with a signature, and it had to be sent snail mail. I have been billed twice since I started the process. there was also an incident a few years back that I needed help logging back into the app and the customer service rep logged me into someone else's cameras, and it took me days to get through to fix that.

1 month ago

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lisa haight Saskatoon, SK

I tell you.... I had been with Vivant before this and had troubles with security inconsistencies. Now I am also having the same problems with Fluent. I thought they would be different, but really they are the same. They even use the same equipment but call it different names. (An agent told me it was the same supplier). So my garage door has been acting up. Issues keep coming up and staying on my phone no matter what I do to fix them. Constantly seems like a battery is running low..... Then there is my video system, which I was super excited about when we put it in as there are lots of break-in's around here. I imagined that would detour criminals and better yet we would get recorded on video for further examination. However, I had a break-in into my car two nights ago and the video didn't notify me. Now I have to search through every minute that hasn't happened yet. They won't return my calls when I get told they will get back to me within 24--48 hrs. Everything I have asked to be done since the very beginning of the contract has either been delayed due to incompetence. (Had to have the handy man come back twice to fix the camera - using my tools) When they say things are reset, they aren't!!! I'm tired of having hand hold this company to do their job.!!!

1 year ago

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Reply from Fluent Security

Hello. We are so sorry to hear your experience wasn't awesome. Thank you so much for working with us so that we could get a Technician scheduled for you to help you resolve these issues. If there is anything else we can assist you with in the meantime, please don't hesitate to give us a call at 855.238.4826, or to email us at [email protected] Thank you!

Oct. 9th, 2020

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