Name: Fluent Home
Rating: 3.3

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Deb Florissant, MO

Overall rating I would give a zero. I am writing this for my 95 year old mother. My mother had Vivint until 2 men from Fluent came to her door at 7:30 pm in the evening. The told her they were there to change out her system. She did not question them as to who they were, nor did she call Vivint to verify. She was scared. These two men came in and removed the Vivint system from her house and replaced it with Fluent's product by 10:30 that night. They had her sign a contract. This caught her off guard. The next day my mother notified us of what happened. We had the police notified, called both companies of the issue. We had Fluent's system removed, which they did reluctantly. I would never use this company or even recommend. How dare they take advantage of the elderly.

4 years ago

Reply from Fluent Home

Hi Deb - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Manpreet Cheema

I have had a very bad experience with these guys. A Fluent Sales rep came to our house pressuring us to transfer our service from Vivint to Fluent. They told us that they would cover the remaining Contract with Vivint. They did not cover anything. Vivint sent my bill to collections. After chatting with Fluent they said that they can only cover $ 600 out of the $1500 owed to Vivint. I feel betrayed and cheated. The fluent technician had taken all the security system from Vivint down and installed there's. They are saying that I can cancel my service with Fluent for no charge. They should not have promised things that they cannot do. They lied to us and now I am left with no security system.

4 years ago

Reply from Fluent Home

Hi Manpreet - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Shawn Ellenwood, GA

Can I give a 0. My service has not been working right with this company for over 6 months. My panel keeps disconnecting and my garage door keeps saying front door. I have called tech and spend hours on the phone with them. They sent a female out to my house today and she totally messed my entire system up. She left my house without telling me she was leaving, left my foyer dirty and my front door open. This tech ran some wire from my basement panel that required an extension cord. 4 hours later and the system is more screwed up than when she started. I had to call customer service the tech was laughing like it was funny. I was on hold for a supervisor for 35 minutes before talking to a sup. Than have to wait for another tech to come out and wait more of my time. I am writing the BBB and their corporate office.

4 years ago

Reply from Fluent Home

Hi Shawn - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Herb Vancouver, WA

My new home came with a Fluent security system and a free 3-month trial . From setting up the account to disconnecting, service was horrible. The account manager seemed to only be able to contact me by email, even though he said he'd call. When I was told to call an 800 number to arrange installation of the video doorbell, they couldn't do it and referred me back to the account manager. I contacted him again and asked him to call. If I hadn't checked my email I never would have known the installer was coming. Installer was OK, but late arriving. He was in a big hurry because he had a long drive home. The video doorbell they installed was junk. I'd get the notification anywhere from 5 to 30 minutes after activated. Ran through all their checks, reboot router, etc. It was worthless. The kicker came with not subscribing after the trial period. My control panel started beeping an alert every 2 to 3 hours with no way to stop it. I called tech support at Fluent and after talking to 2 techs was told that there was no way for them to turn it off. So now I'm stuck with a system that I was told by the builder that it could be used as a local alarm, but its beeping throughout the night and Fluent can't, or won't, turn it off without my subscribing to service again. I consider that extortion. Fluent would be the last place I'd go for alarm service, and would NEVER recommend them.

4 years ago

Reply from Fluent Home

Hi Herb - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Marcus

DO NOT USE FLUENT if you are a Salt Lake County resident - this company does not verify alarm information with police jurisdictions to dispatch on to you in emergencies. They can't even guarantee that police will be dispatched to your residence during an alarm intrusion because of Fluent's own terrible alarm policies and procedures. They nullify their own contract terms with residents without any notification. They alter your payment due dates to cash in on an extra months payment and use that month to "roll over" your contract length extending it without permission. Dishonest company that can't seem to connect you with anyone to talk about your contract or why police aren't dispatched on alarms for your city. If you live in Salt Lake County or SLC proper DO NOT waste your time and money on this company that won't protect or call police out to respond during alarms (literally the point of an alarm company). Choose a more reputable alarm company with honest policies that at least dispatch police to help you in emergencies. **** Yes Fluent has great camera systems for home monitoring and a workable phone app to monitor what is going on in your home, but they WILL NOT DISPATCH POLICE IN AN EMERGENCY!! You will sit and watch someone break in without Fluent getting police to respond, great. Every alarm company gives you access to monitor your own home through their equipment along with a working phone apps and they will make sure police respond. Fluent is an absolute scam during an emergency. Do not risk using this "company"

4 years ago Edited September 14, 2021

Reply from Fluent Home

Hi Marcus- thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Sydney Sorensen

Honestly, such a terrible company. The service is awful. I asked to have someone fix our camera 3 times ( after already being on our 3rd camera because the rest were faulty), and no one showed up. I then told them 6 times to come pick up their equipment and I wanted to terminate with them, no one has showed up yet. Also, the company gave me a real eye opener this weekend, I pulled the panel away from the wall to paint, ( painting the house ), and the notification came up as " Panel tampering" , but I needed to wait for the paint to dry. Not a single phone call was made to myself or my spouse to see if everything was okay. 3 days later, still no phone call, so do they really monitor? If that was an emergency , I could still be injured. This just added to my reasons of wanting to cancel. Terrible ,Terrible company, I tell everyone I know not to use this company.

4 years ago

Reply from Fluent Home

Hi Sydney - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Crystal

This company is terrible to deal with. We’ve been waiting since February...it’s now August for them to finish installing the system items. Called numerous times for appointments and given the run around. Finally made an appt for August 18 for 2pm and he was a no show. Waited all evening. Called and said the tech didn’t get the ticket yet he was the one who signed off on it. Made another appt for 9am the next day. It’s now 5pm and still hasn’t shown up. Awful customer service. We’ve been trying to speak to a manager but keep being told no one is available. I’m not sure how they are still in business if this is how they treat customers

5 years ago

Reply from Fluent Home

Hi Crystal, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Charles W Jensen Indianapolis, IN

I switched to Fluent from another company. They used the same equipment I already had since it was working fine. Installed a new smoke/carbon monoxide alarm. Tested all alarms and explained how everything worked.

5 years ago

Reply from Fluent Home

Hi Charles! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Shelly Mcgill IN

I hate this company. We have had nothing but trouble with our equipment and not being told how it is all suppose to work. No one told us we would have 1000 video clips before they shut it off. Of course, we can purchase more but our system doesn't work most of the time. The alarm system works but the video camera does not. We go days with no video clips from the back camera and the front door camera is always messing up. I have tried to contact them regarding no video clips in our back yard for 4 days but the recording on the phone is "we are remodeling and working with low staff please leave you number and we will call back. I am waiting now for over 24 hours. I cannot get in touch with anyone.

6 years ago

Reply from Fluent Home

Hi Shelly - thank you for your feedback. Fluent recently discovered and we are working through our reviews so we apologize for the delay. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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ja anderson

Originally, my video on the existing doorbell does not work at least once day. They never called to tell me. I had to go on line to find out! UNACCEPTABLE! I have paid for a smoke alarm and was told multi times. They do not have a silenced installer for smoke alarms! UNACCEPTABLE. The salesman was very personable and nice when he came out. However, He was pushy and refused to let me think about it, he lied about things, which I did not appreciate. The installer was nice and he talked and not ONCE was I ever told I paid for things and never got them installed. I wrote him a check , which he called in the next day electronically and a few days it was done again!!!!! I wrote the check to have a check number available to me. I was called and offered a free month, but I have nothing in writing from FLUENT SECURITY or from the salesman,,

6 years ago

Reply from Fluent Home

Hi Ja Anderson - thank you for your feedback. Fluent recently discovered and we are working through our reviews. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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Scott

I originally bought a system with Stryke which changed it's name to Fluent. Since last week ( 4 years into a 5 year overpriced contract) my alarm keeps getting a 103 comm error code which causes the alarm to go off every time it rains. I tried resetting the system to no avail. I contact customer service and press 3 for tech support. I am on hold for approx. 10 mintues only to learn I am not waiting for tech support like I thought but a customer service person. I tell her the problem and she puts me on hold again so SHE can call tech support and relay my problem. She then relays their answer, resetting the system, which if you read above I already did. She then tells me she is going to put me on hold again so we can start the whole process over again. At this point I had spent 20 minutes I hold and don't plan on spending my day on hold while I get the run around. I ask her to call me back. She states she will after she talks to tech support. 3 days later NO PHONE CALL. My alarm just woke me up again going off with the same error code. I call customer support AGAIN. I explain I want to cancel my services so she asks me to verify my info, (wasting more time and pissing me off.) She suggest a phone call to tech support, I say NO I want to cancel my services. Now she can't hear me and hangs up. I dismantle the keypad and remove it from the wall and call them back. Guess what??!! They want me to verify everything all over again. By this time I am ready to reach through the phone line and choke this person. I still can't get my services cancelled so I guess I will have to put a block on my account at the bank so they can't take more money from me. I can't cancel the services. I can't get their assistance. I can't get them to come out and replace the system. All they want is our MONEY. DO NOT DO BUSINESS WITH THIS COMPANY!!! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!

6 years ago

Reply from Fluent Home

Hi Scott - Thank you for the feedback here! We're sorry for the delay, Fluent has just recently discovered and we are working through reviews. If you'd like to contact our office at 855.238.4826 for further assistance, please do!

Feb. 21st, 2020

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Linda Hopkins Denver, CO

I tried to get these people on the phone one day last month and they had a recording that I was too leave my name, phone number and policy number and they would call me back.. What Security Agency is NOT there to take your call, what if I was calling about an emergency... I don't think they are really that reliable.. They never called me back, so I left it at that to start looking around for another security company in my area, instead of not in my area.

6 years ago

Reply from Fluent Home

Hi Linda! Thank you for your review - Fluent recently discovered and are working our way through previous reviews. We hope all is well. I'd like to take a moment to explain that our office does at times have wait times for Customer Service, however, our Central Station is available 24/7 in the event of an emergency. You're always welcome to contact us through e-mail (). I hope this provides some clarification!

Feb. 21st, 2020

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D. Mitchell Colorado Springs, CO

I kept my system throughout the entire contract. I had several problems with the system throughout the contract period. Near the end of my contract, several devices were no longer functioning, which according to Fluent, they monitor, yet I was never contacted regarding ANY failing sensors. They over charge for a service they don't provide. After cancelling my contract in November, I am still being billed. I found out you don't cancel their service until they are ready for you to cancel. Still waiting on my cancellation letter as of 5 January. I contacted Fluent today to complain. I was informed the reason it is taking so long to close my account, and still being charged was due to a backlog in their Resolutions Department. Apparently the department which handles account closures. This is called a clue to those considering Fluent.

6 years ago Edited January 5, 2022

Reply from Fluent Home

Hi D. Mithcell! Thank you for the review! Sorry for the late reply on this - we recently discovered . Hope all is well!

Feb. 21st, 2020

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Liz Watkins Vancouver, BC

I spoke with Dave who understood my issues and worked through them with me. Was very professional and explained things clearly. Advised me of various rules that I was not aware of. Thank you Dave!

1 year ago

Reply from Fluent Home

Hello Liz! Thank you for so much for your review! If you ever require any assistance in the future, please do not hesitate to give us a call at 855-238-4826. Thank you again for your review!

Jun. 21st, 2022

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R simpson

When I did have issues with fluent this company goes out their way to resolve the issue and that I can respect. What I did dislike starting fluent was the 5 year contract I thought that was a long commitment for a home security system.

1 year ago

Reply from Fluent Home

Hello R Simpson, Thank you for the amazing review!! We appreciate you taking the time to write this review and share what you enjoyed about our services!

Mar. 18th, 2022

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Jordan McKay Grande Cache, AB

I have not had much luck with the system or representatives. Was working on trying to get out of my contract. I spoke with an excellent person today that was very helpful and easy to work with. Thanks Samantha.

1 year ago

Reply from Fluent Home

Hello Jordan, Thank you for the 5 star review!!! We will make sure Samantha knows she was mentioned in this review. Again thank you for this amazing review!!

Dec. 2nd, 2021

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nyia harris Pittsburgh, PA

The customer representative I think her name was Mandy. She was Amazing! She went above and beyond to fix and connect my WiFi to Arlo cameras . Thanks for her extraordinary tech service support

2 years ago

Reply from Fluent Home

Thank you so much for the 5 star review. We will make sure Mandy gets Kudos. Thank you for being part of Fluent home. We appreciate your comment!

Sep. 23rd, 2021

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Compliment_J Forney, TX

Fast, Amazing, Courteous customer service. My device was not connecting, called Fluent, spoke to Ms. J, and helped to until the end. Thank you Fluent for hiring great people!

2 years ago

Reply from Fluent Home

Thank you for the amazing review!!! Love hearing our staff helped!!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Margaret Regina, SK

I have had very good service so far with people like Steven to help us when we have questions. I asked Steven if there was someone I could speak to about how happy I am with his service. He directed me to this survey👍🏻

2 years ago

Reply from Fluent Home

Hello Margret thank you for the amazing review!! I will make sure Steven knows he was mentioned! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Shelly Brunel Dauphin, MB

Very prompt service technician was friendly and knowledgeable.

5 months ago

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Pamela Ruschman Covington, KY

Everything works great. No issues at all.

8 months ago

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Barb Bazzocchi Winnipeg, MB

Great prompt customer service since 2017. No problem that could not be solved.

3 months ago

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Reginald Lloydminster, AB

Thank you to employee name Jae ,for past response and troubleshoot my alarm!good job!

7 months ago

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Scott Signor Youngstown, OH

Their response time is excellent and they have excellent customer service.

2 years ago

Reply from Fluent Home

Hello Scott, Thank you for the 5 star review!!! Appreciate you taking the time to write this review. As well as let others know what you love about Fluent!!!

Nov. 4th, 2021

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David Dickenson Indianapolis, IN

Terrible customer service, product doesn’t work, won’t let me cancel and automatically re-ups my annual contract even though I’ve tried to cancel numerous times

2 years ago

Reply from Fluent Home

Hello David, I am so sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Mike

Scammed into a contract by one of their salesmen and it seems this has happened to many other customers too, so it must be part of their business model.

2 years ago

Reply from Fluent Home

Hello Mike, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We would love to hear from you!!!

Nov. 6th, 2021

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Cynthia Haggarty

Excellent service, great customer service and always there when I mess up.

2 years ago

Reply from Fluent Home

Hello Cynthia, WOW! Thank you for the 5 star review!!! Thank you for sharing what you love and value in the services we provide! Thank you again for the amazing review!!

Nov. 6th, 2021

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Gordon and Gayle Lehto

They saved our cabin from freezing savings us a lot of time and money.

2 years ago

Reply from Fluent Home

Hello Gordon and Gayle, WOW! Thank you for the 5 star review!!! Thank you for sharing how Fluent had saved your cabin and what you value in services we can provide!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Marlene Edwards Cleveland, OH

Friendliness, able to help me whenever I called with a problem

2 years ago

Reply from Fluent Home

Hello Marlene, WOW!! Thank you for the 5 star review! Thank you for taking the time to share what you love about Fluent! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Jerome Sims Aurora, CO

Good service and very understanding of my communications with them.

2 years ago

Reply from Fluent Home

Hello Jerome, Wow thank you for the 5 star review!!! Appreciate you sharing what you love about us!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Cindi Benson Gresham, OR

The new wireless pad is so easy to use and the app has a great layout.

2 years ago

Reply from Fluent Home

Hello Cindi, WOW! Thank you for the 5 star review!!!! Thank you for taking the time to share what you enjoy about our equipment. Thank you again for the amazing review!!!

Nov. 6th, 2021

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Terry Buchko Akron, OH

Never really had any problems, and if I did, they were fixed quickly

2 years ago

Reply from Fluent Home

Hello Terry, Thank you for the 5 star review!! We love hearing from our customers!!! Thank you again!!!

Nov. 6th, 2021

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Jane Humphries Tucson, AZ

I have had problems with their customer service. they are very polite, but can't answer my questions.

2 years ago

Reply from Fluent Home

Hello Jane, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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tonia

I had a salesperson come out and try to upsell more products but wouldn't deal with a service issue or put in a service ticket. All he wanted to do is sell more product

2 years ago

Reply from Fluent Home

Hello Tonia, I am sorry you had a bad experience. We would love to correct this for you!! Please call us at 8255.238.4826. Look forward to hearing from you!!!!

Nov. 6th, 2021

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Barbara

In late they have been very helpful and always help me when needed.

2 years ago

Reply from Fluent Home

Hello Barbra, Thank you for the 5 star review !!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Rob

Fluent has provided us good customer service, both timely and responsive to our needs.

2 years ago

Reply from Fluent Home

Hello Rob, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Ian Gill

Ongoing issues with a glass-break sensor in the basement going off for no reason

2 years ago

Reply from Fluent Home

Hello Ian, Thank you for the amazing review!!! Please call us at 855.238.4826. We would love to help troubleshoot what is going on with your glass break sensors!!! Look forward to hearing from you!!!!

Nov. 6th, 2021

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Mervin

They are very friendly and helpful . They respond quickly to any issues.

2 years ago

Reply from Fluent Home

Hello Mervin, Thank you for the 5 star review!!!! Appreciate you taking the time to share you experience with us here at Fluent!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Pat

They are very helpful when we call or have any other problems

2 years ago

Reply from Fluent Home

Hello Pat, Thank you for the 5 star review!!!! Appreciate you sharing what you love about Fluent!!! Thank you again for the amazing review!!

Nov. 6th, 2021

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Phaedra

I wish that phone calls to finish and follow through promotions/ and conversations were better

2 years ago

Reply from Fluent Home

Hello Phaedra, Thank you for the amazing review!!! I am sorry tho you feel disappointed! Please call us at 855.238.4826. We look forward to discussing this further with you!!!!

Nov. 6th, 2021

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Jeremy Striker

They have missed not calling a few times. Also they don’t keep track of expiry dates on Co alarms. Mine expired and kept going off.

2 years ago

Reply from Fluent Home

Hello Jeremy, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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John W Frame Akron, OH

So far service is good. Always called to hear if every one is ok.

2 years ago

Reply from Fluent Home

Hello John, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Corey Dayton, OH

Because my house was broken into twice with their security services and both times the police didn't show up for over a half hour and the criminals were never caught.

2 years ago

Reply from Fluent Home

Hello Corey, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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E. Asher Alliance, OH

Normally I would rate them high. However I have been unprotected for 3 days now and counting because of lack of connectivity with the cell towers and am very unhappy.

2 years ago

Reply from Fluent Home

Hello E. Asher, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We would love to troubleshoot and assist resolving the issues you are experiencing!!

Nov. 6th, 2021

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Joanne

For the last 4 months there have been many issues with the system and still today we had 3 false alarms in 10 minutes. Somebody needs to deal with this.

2 years ago

Reply from Fluent Home

Hello Joanne, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Barry Blackerby Spokane, WA

They use to be active in checking with me from time to time, but I haven't heard from them in a very long time.

2 years ago

Reply from Fluent Home

Hello Barry, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Harvey

Always contacted me with promptness and have been helpful with trouble issues

2 years ago

Reply from Fluent Home

Hello Harvey, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Roger Belyk

Never a problem when needing customer support, very professional

2 years ago

Reply from Fluent Home

Hello Roger, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Stan Morton

Helpful when we need guidance. No problems with the system.

2 years ago

Reply from Fluent Home

Hello Stan, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Gail Hallett

Easy to use - when alarm goes off - they phone right away awesome

2 years ago

Reply from Fluent Home

Hello Gail, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021