February 21st, 2019
Boiling Springs, SC
Research CPI WELL! Their OWN Website shows nearly (5) FIVE Stars. BUT, Check Google Reviews, Yelp, This one and others where CPI cannot Manipulate the Reviews vis a vis their Company Website! Having purchased TWO Systems simultaneously 5 Years ago - One for my Home and One for a Commercial Building I own, my Experience has been horrible!!!
I don't have the time to list all the problems nor would you take the time to read them but I'll mention just a Few! On my Home, it took FOUR (4) Visits and (3) THREE Technicians to get our System up - and unbeknownst to my Wife and Me STILL incorrectly and incompletely installed. I had foolishly Signed TWO (5) Five Year Contracts and was "Locked In" short of taking Legal Action. Unfortunately due to Five Serious Surgeries/Procedures, I was physically and mentally unable to get involved in Litigation! Today is February 21, 2019. I have advised them MULTIPLE Times to NOT Auto Renew my Service on the Contract Expiration Date of April, 25, 2019! TODAY, I received a call from them regarding my Monthly Payment. (I received their Invoice THREE Days ago and my Wife was actually writing the Check as they Called!) I had changed to demanding a Monthly Paper Bill (6) Six Months ago when my CC on File expired as I had been advised they would "Auto Renew" if We forgot to notify of Non-Renewal before the Expiration Date of our Contract. BUT, they could NOT put a note in their System more than 30 Days prior to contract Expiration - YOU ARE ENTIRELY RESPONSIBLE FOR KEEPING UP WITH THE "Thirty Day Rule"!!! See why I went to demanding a Monthly Paper Bill?
Regarding the Commercial Building? Salesman Blatantly Lied! I was Closing a Business and turning Building into a
"Multi-Tenant" Business complex. He said they could "Partition" the System so all 3 or 4 Businesses could use the same System and I could actually split/share the cost. AFTER Installation, He called and advised his Customer Service V.P. said they could NOT do that due to "Liability Reasons"! Of course, what He actually wanted was 2 - 3 more Clients paying Individually. I understand that - EXCEPT, they lied and then reneged! Once again I was constrained from fighting with them for Health Reasons! So they got about $6 Grand from Me for Horrible Service! Enjoy it! As of Next Month, they will never get another Dime!
I have many, many more examples of their incompetence but I'll stop here with this and the 1 Star. Sincerely regret I can't give Zero Stars!