CPI Security provides customized home security and automation solutions for its customers in select states. CPI security costs are not listed on its website regarding equipment fees, and the overall CPI security price for monthly monitoring is not publicly disclosed. Home security and automation options feature remote system access, instant text/email alert notifications, and free professional installation. The company designs and installs its own home security equipment and provides customers with 24/7 professional monitoring and around-the-clock customer service support.
CPI Security offers home security solutions that includes free professional installation, remote system access, and up to $2,100 in free equipment.
CPI Security provides 24/7 professional monitoring from a team of certified professionals.
Customers are able to choose from a variety of home automation, energy management, and video surveillance options. CPI Security also offers fire and carbon monoxide protection equipment. Interactive security services can be accessed and controlled through the inTouch mobile app downloaded on a customer's smartphone, tablet, or computer. These interactive services included lighting and thermostat control, video alerts, and door lock remote access. Monthly monitoring features rapid response times and instant text/email notifications. The cellular communication systems do not require a phone line connection.
Customers who have the Real Time Response System installed will not be charged fines for false alarms due to home security equipment malfunctions.
CPI Security price is unknown. The company is not fully transparent on its website on a number of important details regarding its home security plans. There are no specific packages to choose from and CPI security costs, including monthly monitoring, are not listed.
Customers are assessed a fee of up to 75 percent remaining on their service agreement if they choose to terminate the contract early.
The company also charges an undisclosed amount for transferring services if a customer moves to a new residence. Customers will need to pass a credit check in order to be approved for activation.
If customers desire outdoor video surveillance equipment, they will be charged an additional $99 equipment fee. Renters must pay a $299 upfront installation fee. The company offers an equipment warranty that provides coverage on parts replacement and labor costs for only 90 days. After that, customers are responsible for all service fees and repair costs for the length of the contract.
This is my first encounter with customer service and I’m frustrated.
Buyer beware. CPI are using some very heavy-handed business procedures. They are now requiring cash up front for work that has not been completed even with their customer base. I’ve been a customer for a long time and never had to pay upfront for any services. Do your homework before purchasing or extending your contract
The system started to have low battery warning they tried to fix it and couldn’t do it, when try to cancel the service kip us waiting for long times and nobody answered the phone.
I was constantly having problems with my system! I did not live at the CPI MONITORED address full time. I was constantly getting notifications that my system had failed not to mention the false alarms! Numerous times I had to pay someone to go to my residence and wait for a technician after days of no protection! I notified them that I was cancelling my contract and going to a more reputable company, which I did! Now they want over $500.00 cancelation fees! See you in court!!! PS, Tried to work out a mutual agreement but the representative was very rude and hung the phone up on me! STAY AWAY! My brother and numerous friends are canceling their service when their contact runs out! BEWARE, LOOK ELSEWHERE!!!!
the worst company ever. they have employees that steal from you home and cause damages to your siding and the service tech always back talk to you and bad mouth you to your neighbor. when you call the tech support line you place on hold for more then hr at time some times long in hope you will just hang up. they treat you just like the cable company if not worst. call and talk to many always got the the replay will call you back . beware and boycott this company and sell your stock in this company if you have any .
Wonderful to work with ! Very transparent with us in costs and monitoring . Any problems, which are virtually none, they are quick to come and repair or replace ! Very cordial phone personnel, who are well trained and versed in helping by phone! Local repair personnel if needed ! I have their personal phone number !
Paid all invoices on time, every time. Was made to sign a 39 month contract, fulfilled 30 of that and still had to pay in 75% of remainder. Not willing to meet halfway. Don't sign an extended contract with CPI. Service is not worth it and customer service is sub par.
David M Sanders
We have had the system now for over a year and cannot wait for the contract period to end so we can get rid of them. they are the WORST! First off, they installed an old style (UGLY) control panel in spite of our protesting that we wanted the newer style (which my daughter had installed at the same time as we had ours installed). In spite of repeated request to replace it we have always been refused until today when they said it would be an additional $300! Second, we have had a continuous problem with sensors going bad, malfunctioning and going off in the middle of the night for no reason. Techs have been to our home a half dozen times over the past year replacing them. Third, we have a ;Smart Home; and CPI's system is NOT Smart Home friendly unless you buy all their equipment which costs thousands. I wish I had never heard of them and the end of the contract period cannot come soon enough for me. YOU SHOULD NOT BUY their service IMO.
Research CPI WELL! Their OWN Website shows nearly (5) FIVE Stars. BUT, Check Google Reviews, Yelp, This one and others where CPI cannot Manipulate the Reviews vis a vis their Company Website! Having purchased TWO Systems simultaneously 5 Years ago - One for my Home and One for a Commercial Building I own, my Experience has been horrible!!! I don't have the time to list all the problems nor would you take the time to read them but I'll mention just a Few! On my Home, it took FOUR (4) Visits and (3) THREE Technicians to get our System up - and unbeknownst to my Wife and Me STILL incorrectly and incompletely installed. I had foolishly Signed TWO (5) Five Year Contracts and was "Locked In" short of taking Legal Action. Unfortunately due to Five Serious Surgeries/Procedures, I was physically and mentally unable to get involved in Litigation! Today is February 21, 2019. I have advised them MULTIPLE Times to NOT Auto Renew my Service on the Contract Expiration Date of April, 25, 2019! TODAY, I received a call from them regarding my Monthly Payment. (I received their Invoice THREE Days ago and my Wife was actually writing the Check as they Called!) I had changed to demanding a Monthly Paper Bill (6) Six Months ago when my CC on File expired as I had been advised they would "Auto Renew" if We forgot to notify of Non-Renewal before the Expiration Date of our Contract. BUT, they could NOT put a note in their System more than 30 Days prior to contract Expiration - YOU ARE ENTIRELY RESPONSIBLE FOR KEEPING UP WITH THE "Thirty Day Rule"!!! See why I went to demanding a Monthly Paper Bill? Regarding the Commercial Building? Salesman Blatantly Lied! I was Closing a Business and turning Building into a "Multi-Tenant" Business complex. He said they could "Partition" the System so all 3 or 4 Businesses could use the same System and I could actually split/share the cost. AFTER Installation, He called and advised his Customer Service V.P. said they could NOT do that due to "Liability Reasons"! Of course, what He actually wanted was 2 - 3 more Clients paying Individually. I understand that - EXCEPT, they lied and then reneged! Once again I was constrained from fighting with them for Health Reasons! So they got about $6 Grand from Me for Horrible Service! Enjoy it! As of Next Month, they will never get another Dime! I have many, many more examples of their incompetence but I'll stop here with this and the 1 Star. Sincerely regret I can't give Zero Stars!
We own our home and live in a rural area in South Carolina with good cell phone coverage. We’ve been very satisfied with both the customer service and professionalism of the install technician. Due to the poor Internet download speeds available, our technician informed that video camera monitoring was not recommended and that reduced our monthly monitoring costs. The walking inspection of our home and basement generated suggestions (no hard sell) for gas/smoke/fire sensors and a few more “smash” sensors. All new customer installation and contract period terms were explained. I liked the wireless communication system and user friendly sensor panels and easy to follow instructions. I’ve had monitored security systems in Hawaii and Washington D.C. and CPI Security has been more upfront with disclosing costs and contract terms. So far, I’ve been satisfied with their home security monitoring.
I have been with CPI for 5 years. I read all the contract information and decided to go with them. I have seen no hiding of fees, etc. People should read the contract. I have paid nothing for my system other than the monthly monitoring charge. They have always been courteous to me. I have referred CPI to 3 of my neighbors and they have been well satisfied with the service CPI provides. I am concerned that the scores are not higher.
Do NOT engage CPI unless you expect to be fully disappointed. They don't show up at appointments and don't notify you of such.
We just got cpi and I read the contract also. But I brought that to there attention and I have on record saying that it's only until the equipment is paid for then it's month to month. Because I was not signing a 5 year's contact or did I. It's even on our paperwork that when equipment is paid for its month to month. Hope this helps ppl. But so far it's been great. The sellers are rude. But the tech that came to our home was Adam and he was wonderful. But we didn't sign no contract they tried before he arrived but I said no. And that's what we did. The equipment works great.
Fair equipment but the “not mentioned” 60 month contract with a 75% fee on the remaining of your “contract “ makes their service not worth it at any price.
10 minutes before service tech arrived, CPI called and wanted a copy of Deed, a current credit report and finally a copy of the insurance deck page for current coverage. They wanted all of this before a system could be installed and I was not aware they needed this until 10 minutes before a tech arrived as I had already paid for all the equipment upfront. Said they had to send all of this to their "underwriters" for approval and my response to them was that I was not buying a house or even a car as I did not feel all of this was warranted. Needless to say I cancelled and requested my funds back for the equipment. 2 days later I received a text offering a "free camera and door bell". I would never recommend this company to anybody!!!
I recently moved to North Carolina and wished to safeguard my home and my dog, Juliet. Randall was my sales associate and Terry was my tech. Both gentlemen were exactly that, gentlemen who conducted themselves professionally and yet were kind as well. Terry spent extra time to be certain I was well taken care of and understood my responsibilities. I am grateful for both gentlemen! I am most happy with my choice at this time.
The service is too expensive 4999 and they lock you in for a 4 to 5 year contract and you can get the same service for a 2999 any place else with the exact same installation equipment and then installation is free of charge
I have been with CPI for about 18 years and was overall happy with them until I moved. I needed a credit check and hardware restrictions became a headache. I started bypassing their system with my own cameras because theirs would drop out often. I filed complaints with their office. They have a major penalty if you leave. Wish I had shopped around before picking these guys.
have been with cpi for almost 15 years have had no problems. quick service and reasonable fees
I've been with CPI for 7 yrs now. Techs are very friendly and helpful and provide excellent service in person. I concur with the review about undisclosed fees...they are not open about them. I moved my service and had to pay more than I felt was reasonable. I like their usage of Alarm.com's hardware intregrated into the InTouch system. It's really easy to install but tech support will swear that they are the only one's that can install the equipment and all of it must be purchased from them or it will not work. I don't like being lied to so they can charge me installation fees and overcharge for the equipment. Ebay sells all their products at a fraction of the cost. Service other than that is good but lying to me is what pulls my score down to average.
Richard P. Burgess, SR.
I've had CPI for approximately two years now. Couldn't be more pleased with the service and comfort of knowing that my home is protected. Love the Intouch connections where I can monitor my house from anywhere in the world.
I was having problems with one camera going offline frequently. When calling CPI they simply said there is nothing they could do but replace the camera, at my cost. The camera was installed new by their staff about two years prior. Terrible service.
Equipment is substandard rarely works as intended.
locks you up into 5 more yrs on your contract which makes you stuck with them for 10 years with a small upgrade. Do not tell you. Bottom of contract says 12 months but there is another place where is says 60 months. Costs 75% to get out of contract. Had security camera and noticed red light was on. They said it only records when the alarm goes off. Disconnected it but will not take off the extra $10 a month. Feel like I was being spied on. DO NOT GET THEIR SERVICE. LONG CONTRACTS AND HIGH MONITORING PRICES!!!!!! Customer service very defensive