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Cove

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7.3

Overall Score

LAST UPDATED: October 19th, 2023

Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.

The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.

Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.

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The Good

  • Cove Security Reviews
  • Simple DIY System
  • Customizable Equipment
  • Fast Shipping
  • Affordable Pricing
  • Cove InstaText
  • 60-Day Risk-Free Trial
  • Camera Integration
  • Lifetime Equipment Warranty
  • Cove Security App
  • Extensive Equipment/Services

Cove Security Reviews

Cove security reviews are overwhelmingly positive, awarding Cove home security an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below. 

Simple DIY System

The Cove security system features wireless, easy-to-use technology that is simple and straightforward. Customers can install the home security system themselves within minutes.

The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. A DIY security system is often customers' preferred home security solution.

Customizable Equipment

You can customize your Cove alarm system to meet your home’s specific security needs. You can purchase basic equipment through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree. 

Fast Shipping

Cove ships all orders within 1 business day of when they were placed, ensuring that customers receive their security systems as quickly as possible. Most systems arrive within 2-5 business days. By contrast, many other home security providers require weeks to order and install, especially if professional installation is required.

Affordable Pricing

Cove security systems are reasonably priced, with monthly fees ranging from $17.99–$37.99/month for monitoring, depending on the plan. The most popular plan costs $27.99/month with additional upfront equipment costs.

Customers can choose between the Cove Basic and Cove Plus plans. The Cove Basic is priced at $17.99 per month and includes 24/7 alarm monitoring, environmental monitoring, Cove InstaText™, Cove LiveAssisst™, smash and grab protection, 4G LTE connection, hourly system checks, 24-hour battery backup, and a one-year equipment warranty.

For just $27.99 per month, you can sign up for the Cove Plus plan that gives you all the benefits of Cove Basic plus a lifetime equipment warranty, smartphone control, Alexa and Google integration, a $5 per month equipment reward, and a rate-lock guarantee. 

Cove provides an economy payment option that allows customers to avoid paying any upfront fees, as long as they keep the system for 36 months. The economy payment option cost an extra $10 per month for both plans. If customers cancel early, they will need to pay for their equipment, but that is all.

Cove almost always has a discount running on their equipment, making it even more affordable.

Cove InstaText

With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your motion detector, glass break sensor, video doorbell, or indoor camera records suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”

60-Day Risk-Free Trial

Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. Customers can try out their system, and if they decide it’s not for them, they can send the system back for a full refund (including return shipping costs). Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them. 

Camera Integration 

Cove provides 4 different cameras: an indoor camera, an outdoor camera, and two doorbell cameras. All of these cameras are integrated with the Cove app, and all have 7 days of free cloud storage. The SkyBell doorbell camera is the only camera of the four that requires any wiring, and it is very easy to set up. All cameras also provide the following features:

  • Night vision
  • Motion detection
  • Livestreaming
  • 2-way communication
  • Minimal design
  • Automated notifications

Lifetime Equipment Warranty

Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.

Cove Security App

Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home. Through the mobile app, customers receive the following:

  • 2-way voice communication
  • Free 7-day cloud storage for security footage
  • Recording capabilities
  • Motion detection video clips
  • Custom rules
  • The ability to add new users to the system

Extensive Equipment/Services

Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:

  • The Cove Touch Screen Panel
  • Outdoor Camera
  • Indoor Camera
  • 2 Doorbell Camera options
  • Door/Window Sensors
  • Motion Detectors
  • Key Remotes
  • Glass Break Detectors
  • Smoke/CO Detectors
  • Flood Sensors
  • Medical Buttons (Cove includes a medical alert system to contact authorities in case of emergency)
  • Cove InstaText (text updates when an alarm is triggered)
  • Cove LiveAssist (direct 2-way communication with the monitoring team through the panel)

In addition to top-of-the-line equipment, the Cove home security system provides homeowners with a number of advantages and security features, including 100 percent cellular backup, more false alarm safeguards, and direct contact with 911 dispatch via the company's professional monitoring center.

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The Bad

  • Professional Installation Fee
  • Limited Home Automation Compatibility

Professional Installation Fee

While Cove is primarily a DIY home security provider, it does provide homeowners the chance to opt for professional installation and setup of their system; however, customers will have to pay an installation fee of $79.00.

Limited Home Automation Compatibility

Cove’s website does not mention if its security systems are compatible with other home automation devices, including thermostats, smart door locks, garage door openers, etc. However, Cove is compatible with Google Assistant and Alexa and can be armed and disarmed via voice commands. 

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The Bottom Line

Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.

Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.

A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.

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Cove Frequently Asked Questions

How does the 60-day, money-back guarantee work?

Cove wants all its customers to love its system, and the company understands that it may take time to try it out. Cove is confident that you’ll enjoy the increased peace of mind and added protection for your home and loved ones. If for some reason the company's system does not live up to your expectations within 60 days, send it back for a full refund. Cove will provide a complete refund of service and equipment charges, as long as you notify the company no later than 60 days following your date of purchase (the “60-Day Refund Period”). You must also ship the product(s) you want to return no later than the "60-Day Refund Period." The purchased products need to be returned with all the components of the original purchase in good working condition. Please review the company's refund policy for more information.  Cove wants to always take care of its customers. If you have an extenuating circumstance, the company will do its best to work it out.

How do I choose my equipment?

Cove offers three levels of protection to accommodate its customers' unique needs:   Level 1 — Basic Protection Cove suggests you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors, and/or glass breaks. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time.  Level 2 — Intermediate Protection Purchase sensors for all your exterior doors and the main areas of your home. Cove suggests covering all ground-level windows with window sensors or glass breaks detectors for windows that don't open. The company also encourage considering flood sensors, carbon monoxide detectors, medical pendants, and fire detectors for additional safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, some home insurance companies offer additional discounts for monitoring fire and flood in your home.   Level 3 — Advanced Protection Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home.

What is Cove InstaText?

Cove InstaText is a revolutionary way to notify you and those you trust if an alarm is triggered.  When Cove's monitoring station receives an alarm from your system, InstaText is the first means of communication. InstaTex will send you a text message with a link where you can either dismiss the alarm or dispatch emergency responders. If Cove does not get a response in 15 seconds, it will attempt to reach you through the panel and via phone call. If you confirm your emergency, dispatchers will be contacted immediately. If you dismiss the emergency, you will be asked for your password.  You have the option to add emergency contacts when you set up your system. Your emergency contacts will also be contacted via InstaText if your alarm goes off. You can edit or add emergency contacts at any time by emailing Cove's support team.

What are the Cove App Features?

In your hand, you hold the heart of the Cove monitoring system. At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world. Cove mobile app features include the following: Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely

What are Cove's Monitoring Plans?

You can choose between two of Cove’s monitoring plans, Cove Basic and Cove Plus, for 24/7 alarm monitoring with no contracts (yes, you can cancel anytime). It’s like a big security blanket for your home.  Cove Basic 24/7 Live Alarm Monitoring Environmental Monitoring TripleTouchTM Communications Cove InstaTextTM Cove LiveAssistTM Smash and Grab Protection 100% Cellular Connection Hourly Automated System Check 24 Hour Battery Backup 1-Year Equipment Warranty Cove Plus Everything included in Cove Basic PLUS Lifetime Equipment Warranty Smartphone Control Alexa and Google Home Voice Control $5 per Month Equipment Reward Lifetime Monitoring Rate-Lock Guarantee

Message from

Cove

We began this journey in an effort to make security and peace of mind easy and accessible to everyone. With that in mind, we designed the first professional home security solution offering simple, do-it-yourself (DIY) installation; premium equipment; and professional, 24/7 home monitoring with best-in-class customer support.

Founded in 2018, our team has a combined 30+ years of experience in the home security industry. We know that in an increasingly uncertain world, our homes, now more than ever, have become a safe haven. We’re delivering a sense of safety and protection for what matters most in our users’ lives. It’s that understanding that has resulted in Cove’s customer-centric approach to home security.

We’re proud to share that 94 percent of all customer reviews are five stars, which means that Cove has the highest percentage of 5-star ratings of any national home security company. We are committed to remaining the #1 customer-rated home security solution and delivering an affordable service with no binding contracts and must-have features to enable the fastest response times and fewer false alarms. That’s our peace of mind promise.

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Star Rating

4.6

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338 Reviews

Review Breakdown

5 grade

81%

4 grade

9%

3 grade

1%

2 grade

1%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Don Moldovan Saratoga Springs, NY

The product was easy to install, the telephone support was initially disappointing because of their poor connection on their end with fading voice connection and noise in the background. Yesterday, when I ordered two more sensors the telephone support was very good. The phone connection was better and I could hear and understand the person on the other end. When I first ordered the product, their rep. canceled the order by mistake and no one contacted me. I had to reorder the product again and setup the sensor tagging again. This is important to do at time of order. I received poor support for the outdoor camera. The SD card had no instruction and their video did not show how to insert the card. I am hopeful the monitoring performs well in the future.

2 years ago

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Reply from Cove

Appreciate you sharing your experience. Have we since resolved the issues you were having with the camera? Feel free to reach out if we have not. If your panel and sensors are connected and communicating with the monitoring centers, the monitoring will perform accurately and quickly as it is designed to.

Jul. 15th, 2021

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Lynn Rapid City, SD

Our experience with Cove has been overall very good. Only complaint we had was when our alarm was accidentally triggered it took over 10 minutes for the monitor center to call. A lot can go wrong in 10 minutes, when I asked the rep about it she ignored the question and disconnected; otherwise, would be a five star review. Had to call Customer Service when we first got the system and they were amazing!!!

2 years ago

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Reply from Cove

Thanks for sharing your experience and feedback! We greatly appreciate it. We would love to take a look into the reason why it took our monitoring center more than 10 minutes to call. They're supposed to call within 1 minute. Reach out to our customer support, and they'll be happy to figure out the issue. Thanks again!

Jan. 28th, 2021

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David

It’s been great. Wish Cove would carry there own camera system for indoor and outdoor. I also think they should have there own smart locks and doorbell. This would be the topping on the cake. I have all of the equipment I mentioned and it’s just a pain in a butt too have 5 different products versus just one.

3 years ago

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Reply from Cove

Thanks for leaving us a review David! We will have outdoor equipment for our system, and top that cake!

Nov. 10th, 2020

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Ollie

The customer service at Cove is amazing and I am very impressed with that aspect of the company. I have had a couple glitches with the equipment, but nothing major and it was easily rectified over the phone.

3 years ago

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Reply from Cove

Thanks for sharing you experience, and taking the time to leave us a review!

Nov. 11th, 2020

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Samantha Newell

I like that the installation process was fairly self explanatory. I think that their alarm verification process could be a little easier. We set off our alarm a few times and it is difficult to report a false alarm

4 years ago

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Reply from Cove

Thanks for the review Samantha. Please reach out to us and we would be happy to explain our InstaText feature for easy disregard of false alarms.

Feb. 7th, 2019

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Melissa Ft. Washington, MD

Customer service was good even though I received the call center in the weekend a representative returns my call within 10 minutes. When I set my alarm go away it defaults back to at home. Why is that?

5 years ago

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Reply from Cove

Thanks Melissa for your review. To answer your question: Our panel assumes you are staying home if you don't open a door after arming away from the panel and defaults to "Stay" mode to prevent false alarms. If you use your smartphone app or remote to arm away then this won't happen.

Nov. 7th, 2018

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Curd Smith Sacramento, CA

To begin with I have used a security system in all of my homes since 1995. They have all had monitoring. Over the years the systems have become more technical and do more to protect your home including video monitoring. My last system or should I say the one I was replacing with this Cove system was a self install manufactured by Frontpoint. It went in and has functioned without any issues for the past four years. I like this system but their monitoring fee was getting to be too much ( over $50.00/mo no video monitoring). So after some research I decide to go with Cove. Well I can only say that it has been a nightmare from start to no finish. The installing company they contact with was a no show. I had to call in to find out the installer had over booked and rescheduled me with no notice. Meanwhile I wasted an entire day waiting for them? After this I decided I would self install. Big mistake. You need an app on your phone to install video devices. Well after nearly an hour on the phone their technicians and even a supervisor could not figure out why I could not log into their application. I have been promised a call back but am not holding my breath. So far I have installed all of the components except the exterior mounted camera which is charging. When I say installed I mean they are attached to my home. Whether they are working or not depends on what piece you are talking about. I keep getting warnings from the panel that this devices are low on battery life etc. These are brand new out of the box. When I told the service tech this he did not offer to send a replacement or anything. In fact he just kept hammering me to type in the same username and password until I was locked out. He would not listen. He kept acting like I was not getting the username and password right? Finally he figured out he could not log in with my id either. So then came a supervisor. Same dance. I must be an idiot and cannot type. Oh well, sorry sir I cannot log in either. This after nearly an hour! I am so frustrated I want to rip it all of the windows, doors and ceilings and send it back. So sorry I ever went this route. Frontpoint has offered to upgrade my system and reduce my monitoring fee if I stay with them. That may be faster and quicker than trying to install this very shaky system which seems to have very poor technical support. I am now waiting for a call back from a supervisor who could not figure things out at the tech's desk. I asked him what number he would be calling from so I would be sure to pick up ( lots of scammers) but he could not give me that information. So I told him I may or may not pick up unless he goes to voicemail and leaves a message. Such a big headache for something that should not be so tough. Does not instill any faith in Cove. The system just now announced the hall motion sensor has now lost connection to the panel? I think the batteries are probably dead in that as well. Had to replace them in the smoke detector as well. This is brand new stuff? Good thing I left the other system on line and intact as I think this whole junk system is going to go straight back to where it came from. Very frustrating experience. As a follow up I was contacted by a Cove Customer Service representative regarding this review. I want to say that their customer service and dedication to their customers is excellent. I think that things went sideways for me when the third party installer rescheduled without any notice leaving me unable to make their appointment time. So I decided to self install. For me that did not go well. I admit I lost patience and felt like after I started getting error messages I could not trust the equipment. For now I kept my existing Frontpoint system and Cove returned my money in full. I hope they consider some other installers as the company they had come out to my place was just too busy and not professional in their conduct in terms of zero communication. Their time was more important than mine I guess. Sadly this reflected back on Cove in this review.

1 year ago Edited August 26, 2022

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Reply from Cove

Hello Curd, Thank you for bringing this to our attention. We sincerely apologize for the many difficulties you went through while installing your system. We had a manager reach out to you today to address these concerns. We are saddened to see you go, but we wish in the future we can provide services for you. Thank you again for the feedback.

Aug. 19th, 2022

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Kyle N. Meridian, ID

Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.

3 years ago

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Reply from Cove

Thanks, Kyle for the great feedback. We always want to get better. We will have integrated cameras into the Cove app by the end of this calendar year. We will also have a customer portal by the end of this summer as well. Always wanting to get better. We do strive to have prompt and friendly customer service people. It is very important to us.

Apr. 2nd, 2020

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My Experience with Cove Palmetto, GA

Easy Installation and customer service is great also. The only issue I had was when I first got my system, had to have a sensor replaced. Battery was not working.

3 years ago

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Reply from Cove

Thanks for taking the time to leave us a review! Did we replace that faulty sensor, or is there anything else we can do to help?

Nov. 11th, 2020

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Good Service. Needs App for all Plans.

It''s a good system but it sort of ridiculous that the basic monitoring plan does not come with the App access. It should at least allow payments and some set up.

4 years ago

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Reply from Cove

Thanks for the feedback. We appreciate it. We are building a customer portal and it will be ready soon.

Jul. 2nd, 2019

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Joyce Rapp Mentone, CA

I posted a review and got a call from a different rep. I explained the extreme circumstances that we are going through that the previous customer service rep didn't give me a chance to explain. This rep was willing to bend in order to keep us as customers and I appreciate that very much. I did find out some things about the camera that I wasn't told when we bought the system, which adds to the monthly price - one basis for our purchasing the system and service - so that's why I'm giving only four stars. I guess there is a steep learning curve for people starting a new business.

4 years ago

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Gary Kohl Braselton, GA

Overall it is a great system. It was easy to install and works well. I am not fond of the control panel. I wish it had Alexa integration.

2 years ago

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James Ragan San Bernardino, CA

Excellent product and service, I have been extremely pleased with the system, ease of installation, quality of system and customer service.

2 years ago

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Reply from Cove

Thanks for the review! Glad to hear you are enjoying your system!

Apr. 16th, 2021

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T Smith

Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time

4 years ago

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Reply from Cove

Thanks for the review T Smith.

Jul. 17th, 2019

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Holly Wehmeyer Cincinnati, OH

The service is fantastic, only issue is I can't rename my doors/windows on the tablet like I'm supposed to be able to

2 years ago

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Shawn Rosvold Colorado Springs, CO

The interface is good. Installation is easy. I cannot get one of the wireless cameras to stay connected.

2 years ago

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Reply from Cove

Have we taken care of your camera? Please reach out to us if you're still experiencing issues and we'll be happy to look further into it. That shouldn't be happening. Glad to hear you are otherwise enjoying your system!

Jul. 15th, 2021

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Bryan from Illinois.

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

3 years ago

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Reply from Cove

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

Mar. 9th, 2020

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Shavon Saginaw, MI

Eady to install set up was very easy, customer service was excellent very friendly and very understanding

5 years ago

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Reply from Cove

We are happy to protect you Shavon.

Nov. 7th, 2018

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Steve Tischler Mays Landing, NJ

Excellent customer service. High quality products and already assigned sensors from the online order. Just have to make sure you have a good cell signal with AT&T at your location. Overall great product and service

4 years ago

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Reply from Cove

Thanks for the review Steve. We will have Verizon and T-mobile by next calendar year.

Nov. 22nd, 2019

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HeavenlyKira Oklahoma City, OK

I’m still new to using this company but so far it’s been good. All of the sensors were easy to install which was good and the cameras seem nice, but I did have a problem with the panel disconnecting. But for the most part I’ve liked their stuff.

1 year ago Edited September 15, 2022

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Seth isheim Paso Robles, CA

No issues with company or product. Quick response when alarm is triggered

2 years ago

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Jennifer Quinn Valrico, FL

I wish that some of the features were a bit more customizable.

2 years ago

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Reply from Cove

Appreciate the feedback! We're always looking for ways to further personalize the system to needs of our customers. We will be bringing more options and features to our system in future updates.

Jul. 15th, 2021

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maurice

Very friendly, very helpful and technical competent as yet no complaints.

3 years ago

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Reply from Cove

Thanks for the review Maurice! We really appreciate it!

Nov. 24th, 2020

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Anonymous

I like the fact that when something happens, they are there quickly.

3 years ago

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Reply from Cove

Thank you! And thanks for leaving a review, we really appreciate it.

Nov. 10th, 2020

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Ken O

Cove has been great! Easy installation right out of the box.

4 years ago

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Reply from Cove

Thanks for the kind review.

Jul. 17th, 2019

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Dwdw

I have found there is A lag time with our inside camera.

3 years ago

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Reply from Cove

Thanks for the feedback. We will let our third-party provider know for sure.

Dec. 17th, 2019

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Anonymous

Great system. Siren could be a lot louder though'

4 years ago

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Reply from Cove

Thanks for the review. We appreciate the feedback.

Jul. 2nd, 2019

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Tony

They should add a camera that connect to the security pad.

4 years ago

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Reply from Cove

We anticipate lots of increased features for Cove in the future:).

Feb. 8th, 2019

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Tyler

Improve on mobile app and the ability for website login

4 years ago

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Reply from Cove

Thanks for the review Tyler. We are making lots of improvements on the app. Our customer portal will be up and running soon.

Feb. 7th, 2019

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Mike Perrins Spring Hill, FL

They are a very good company the people are great they came out when I called

1 year ago

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Reply from Cove

Thank you for taking the time to leave this review. We appreciate what you have provided.

Dec. 30th, 2021