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Cove Reviews

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7.4

Overall Score

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GMR Sunrise Beach, MO

I have had two alarms and they contacted me within five minutes, which is outstanding in this day and age.

4 years ago

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Reply from Cove

Thank you! We designed our system to be as fast as we could be.

Nov. 11th, 2020

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star star star star star

Customer

They're Awesome!!! I've enjoyed the service and support. I wish they had an additional keypad for the back door.

4 years ago

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Reply from Cove

Thanks for your review! We are planning on being able to add a second keypad for the system. That update will be in the future. Thanks again!

Nov. 11th, 2020

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star star star star star

Kevin Davis

Top-notch through and through. Ease of installation was surprising. The system performs well and is user-friendly.

4 years ago

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Reply from Cove

Thanks for our wonderful review! We greatly appreciate it!

Nov. 11th, 2020

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star star star star star

Scott

They are very friendly and when they send text about alarms and I respond they don't need to call if I say it's ok

4 years ago

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Reply from Cove

We are so pleased that you are satisfied. Thanks for the review, Scott.

Dec. 17th, 2019

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star star star star star_border

T Smith

Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time

5 years ago

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Reply from Cove

Thanks for the review T Smith.

Jul. 17th, 2019

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star star star star star

Deb

Great home security system and excellent response time. I do wish they offered an outdoor camera and a video doorbell

5 years ago

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Reply from Cove

Thanks for the kind review Deb. We appreciate the feedback. We will have a doorbell camera soon and an outdoor camera native to our system as well.

Jul. 2nd, 2019

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star star star star star

Momof4

Ease of setting up and using. Getting multiple different text messages when alarm is accidentally triggered.

5 years ago

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Reply from Cove

Thanks, mom of 4. Great review.

Jun. 14th, 2019

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star star star star star

Crystal

Installation was simple and hassle free, and it's been easy to to get in touch with anyone when I need.

5 years ago

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Reply from Cove

Thanks, Crystal for the review. We love to be very accessible to our customers.

Jul. 17th, 2019

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star star star star star

Jonathon B.

Great experience! The text and calling should only be called and text only if i didn't cancel the request.

5 years ago

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star star star star star

Justin

Excellent ordering experience and amazing product. Love that I can do it all myself without the need for an install.

5 years ago

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star star star star star

Reliable

Quick response and very easy to use. Installation was very straight forward and simple. Friendly customer service.

5 years ago

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star star star star star

Larry Jackson Klamath Falls, OR

Great service. Fast delivery. Very good follow-up - very responsive to after-sales questions and needs.

5 years ago

star star star star star

Steve g Hawley, PA

I installed cove in my home 2days ago 07/16 2020 ,easy setup works great left Adt now I pay 1/3 of the price for cove.i also get more options with cove and works with cellular phone ,awesome company

4 years ago

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Reply from Cove

So glad to hear! Thanks for leaving us a review, we greatly appreciate it.

Nov. 11th, 2020

star star star star star

Bill W Brunswick, GA

Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.

4 years ago

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Reply from Cove

Thanks for the kind review, Bill. Great feedback as well.

We too are really excited about the integrated cameras. We will have them by the end of this calendar year.

Apr. 3rd, 2020

star star star star star

Yanira Zavala Las Vegas, NV

I love Cove Smart!! I've had them for about a month now and I am beyond happy. If you looking for security, affordability, great equipment and excellent customer service then you found the right company.

5 years ago

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Reply from Cove

Wow, thanks for the kind review Yanira.

Jun. 14th, 2019

star star star star star

Charles Black sr. Adams, TN

We’ve only had the system a couple of days. We called two or three times and every time the people we talked to were very helpfull and understanding. So far we are very pleased with everything

6 years ago

star star star star star

Au'brey Anchorage, AK

I am a single parent with two very young children and i definetly feel much more at ease being in my home now with my new security system it is worth a five star rating. Thank you so much Cove.

6 years ago

star star star star star

Fares Bond Lawrenceville, GA

A very easy to install and use DIY home security system. They are very proessional. I highly recommend this system for people who are looking for affordable monitored security services.

6 years ago

star star star star star

Bob Tucker Pleasant Grove, UT

I am very impressed with the overall setup of this system. The manual was helpful, (read it first, it will save you time) customer service was excellent. I would recommend this product to anyone.

6 years ago

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star star star star star

RENEE DELUCAS Marion, NY

Cove has been very patient with our lack of knowledge with technology. We have definitely felt safer since installing Cove. Anytime an alarm has been activated Cove calls & contacts authorities immediately after receiving no answer. System is easy to use and inexpensive to have. Extra equipment can be added later if & when it is needed.

1 year ago

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star star star star star

John Axisa Oceanside, NY

Extraordinary customer support, Flexible system, easy to install, reasonable price

2 years ago

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star star star star star_border

Holly Wehmeyer Cincinnati, OH

The service is fantastic, only issue is I can't rename my doors/windows on the tablet like I'm supposed to be able to

3 years ago

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star star star star star

LS Bloomington, IN

As advertised -- easy installation, GREAT customer service, and prompt action on alerts!

3 years ago

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Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system!

Jul. 15th, 2021

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star star star star star

Imran Momin Littleton, CO

It's easy simple and no contract May be the price of installs can be discounted more

3 years ago

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Shawn Rosvold Colorado Springs, CO

The interface is good. Installation is easy. I cannot get one of the wireless cameras to stay connected.

3 years ago

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Reply from Cove

Have we taken care of your camera? Please reach out to us if you're still experiencing issues and we'll be happy to look further into it. That shouldn't be happening. Glad to hear you are otherwise enjoying your system!

Jul. 15th, 2021

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star star star star star

DLE Clearlake Oaks, CA

Excellent experience. I got a lot for my money. Great customer service and quality equipment.

3 years ago

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Reply from Cove

Thank you for sharing your experience! Glad to hear you are enjoying your system! Let us know if we can be of any further help.

Apr. 16th, 2021

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star star star star star

Jeff calhoun

Been a great experience never any issues and customer service is great and very helpful

3 years ago

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Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system! Thank you as well for leaving us a review, we truly appreciate it!

Dec. 17th, 2020

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star star star star star

Dee

Pretty easy even for an 80 yr. old with a little help from patient, friendly employees

3 years ago

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Reply from Cove

So glad to hear! Thank you so much for leaving us a review, we greatly appreciate it!

Nov. 11th, 2020

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star star star star star

John Orlando, FL

They have been great to work with, system very easy to use and setting up was easy.

4 years ago

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Reply from Cove

Thank you! Glad to hear you enjoy your system! Thanks for the review!

Nov. 10th, 2020

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star star star star star

Jeff Greencastle, PA

Customer service is the best going. The system is very easy to navigate through and very complete.

4 years ago

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Reply from Cove

So glad to hear! Thanks for leaving us a review!

Nov. 11th, 2020

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star star star star star

Thayne Butte, MT

Cove is a full function alarm system with excellent rates and top notch customer service.

4 years ago

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Reply from Cove

Thank you Thayne for a wonderful review!

Nov. 10th, 2020

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star star star star star

az happy Surprise, AZ

all products work fine, customer service is outstanding plus and pricing is the best !

4 years ago

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Reply from Cove

So glad to hear! Thanks for leaving us a great review!

Nov. 11th, 2020

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Satisfied customer

I love the customer service and their knowledge on the system forbearance association fees

4 years ago

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Reply from Cove

Thanks for the review! It's exactly why we love them too!

Nov. 11th, 2020

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star star star star star

Phil Gerber

I left Simplisafe for Cove and am very happy. The all in one key pad is the best.

4 years ago

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Reply from Cove

Thank you for sharing!

Nov. 11th, 2020

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star star star star star

Christina

Great customer service. Unable to use it with my Google Home and the app needs work.

4 years ago

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Reply from Cove

Thanks for your review and feedback! Without these we won't know how to improve.

Nov. 11th, 2020

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star star star star star

Denise Cook

I'm very happy with Cove as far as the system and the service received when I had to call in.

4 years ago

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Reply from Cove

Thank you! And thank you for taking the time to leave a review.

Nov. 11th, 2020

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star star star star star

Jwill

Awesome. Way better than ADT. Would be nice if website had place to update authorized users.

4 years ago

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Reply from Cove

Thanks for leaving us a review! A web portal for our customers is in the works, and should be added to the site around the beginning of next year.

Nov. 11th, 2020

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star star star star star

Jeffrey Dean

I love everything about my system! An outdoor camera would be nice in the future, though.

4 years ago

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Reply from Cove

Thank you for your review! Outdoor cameras have been part of the plan for quite some time now, and they're coming!

Nov. 11th, 2020

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star star star star star

David Nadeau

For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.

4 years ago

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Reply from Cove

Thank you! Glad to hear you enjoy your system!

Nov. 11th, 2020

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star star star star star_border

Bryan from Illinois.

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

4 years ago

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Reply from Cove

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

Mar. 9th, 2020

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star star star star star

Shanee Baltimore, MD

Excellent. I love their response time when the alarm goes off. Just wish I could pay my bill online

4 years ago

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Reply from Cove

Glad you love our response time Shanee. We will have a customer portal available by this calendar year.

Jan. 6th, 2020

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star star star star star

Satisfied Customer Ocala, FL

I am totally satisfied It was easy to install and customer service helped when we hit a glitch.

4 years ago

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Reply from Cove

So glad you are satisfied. Happy we could help.

Dec. 30th, 2019

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star star star star star

Steve Thornton

They have been amazing! The system is easy and customized! Service is always amazing!

5 years ago

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Reply from Cove

Thanks for the review Steve Thorton. We do want excellence in our service.

Jul. 17th, 2019

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star star star star star

Anand Corona, CA

It is nice experience with cove. It would be great if the sticker of cove can sign in dark.

5 years ago

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Reply from Cove

Thanks, Anand. We appreciate your review.

Jun. 14th, 2019

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Khess920

Did not work poor product. System keep loosing signal to sensors... they were only 40 ffet away in a straight shot. The double sided tape damaged ceilings and walls. Cost me $1500 to repair once we removed the system.

5 years ago

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Reply from Cove

We are truly sorry that you had a bad experience with us. It looks like we have issued a full refund for your equipment and monitoring. Thanks for giving us a try.

Feb. 6th, 2019

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star star star star star

Brian M.

Great experience, wish they had more smart home options but they are working on that now!

5 years ago

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star star star star star

Jackie Sewell

I love everything ! System is easy to set up and use . Customer service is amazing !

5 years ago

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star star star star star

Allison Howard

They're fantastic! Good prices, easy to use products and great, reliable service.

5 years ago

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star star star star star

Randall Manhattan, KS

Great! Very impressed, priced right and quality and ease of the system is amazing!

5 years ago

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Reply from Cove

Thanks Randall. We strive to impress.

Nov. 7th, 2018

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Shavon Saginaw, MI

Eady to install set up was very easy, customer service was excellent very friendly and very understanding

5 years ago

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Reply from Cove

We are happy to protect you Shavon.

Nov. 7th, 2018