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Cove

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298 User Reviews

8.7

Overall Score

LAST UPDATED: October 5th, 2021

Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.

The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.

Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.

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The Good

  • Cove Security Reviews
  • Simple DIY System
  • Customizable Home Security
  • 24-Hour Shipping
  • Cove Home Security Cost
  • Cove InstaText
  • 60-Day Risk-Free Trial
  • Lifetime Equipment Warranty
  • Cove Security App
  • Extensive Equipment/Services

Cove Security Reviews

Cove security reviews are overwhelmingly positive, awarding Cove home security an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below. 

Simple DIY System

The Cove security system features wireless, easy-to-use technology that is simple and straightforward. Customers can install the home security system themselves within minutes.

The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. A DIY security system is often customers' preferred home security solution.

Customizable Home Security

You can customize your Cove alarm system to meet your home’s specific security needs. You can purchase basic equipment through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree. 

24-Hour Shipping

Cove provides 24-hour shipping, so you can receive your security system as quickly as possible and install as soon as you'd like. This way, you don’t have to wait weeks to secure your home. Many home security providers have a difficult setup process and may take weeks to complete the process, especially if professional installation is required and needs to be scheduled. 

Cove Home Security Cost

Cove home security is reasonably priced, with a monthly fee ranging from $14.99 - $34.99 monitoring. If you keep Cove's monitoring services for 36 months or more, you do not have to sign a long-term contract, nor do you have to pay any equipment fees or an upfront cost.

You have the option to cancel any time before the 36 months are up, but you will have to cover the equipment costs of your security package (up to $500).

Cove InstaText

With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your motion detector, glass break sensor, video doorbell, or indoor camera records suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”

60-Day Risk-Free Trial

Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. If you don’t like Cove’s home security services, you can send the system back for a full refund including shipping costs. Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them. 

Lifetime Equipment Warranty

Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.

Cove Security App

Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home. Through the mobile app, customers receive the following:

  • 2-way intercom
  • 24 hour cloud
  • Manual recording features
  • Motion detection video clips
  • Motion detection
  • Human detection
  • Baby crying detection

Extensive Equipment/Services

Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:

  • Cove Touch alarm panel
  • Voice Assistants
  • Door Sensor
  • Motion Sensor
  • Key Remote
  • Window Sensor
  • Glass Break Detector
  • Smoke Detector
  • Flood Sensor
  • Carbon Monoxide Detector
  • Medical Button (Medical alert system to instantly notify emergency response services)
  • Cove InstaText (text update when the system is triggered, with option to Disarm or Dispatch via text)
  • Cove LiveAssist (2-way communication channel between you and Cove built into the alarm panel)
  • Outdoor camera (will continue recording even during a power outage)
  • Indoor security camera

In addition to top-of-the-line equipment, the Cove home security system provides homeowners with a number of advantages and security features, including 100 percent cellular backup, more false alarm safeguards, and direct contact with 911 dispatch via the company's professional monitoring center.

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The Bad

  • Professional Installation Fee

Professional Installation Fee

While Cove is primarily a DIY home security provider, it does provide homeowners the chance to opt for professional installation and set up of their system; however, customers will have to pay an installation fee of $79.00.

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The Bottom Line

Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.

Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.

A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.

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Cove Frequently Asked Questions

What is Cove LiveAssist?

The Cove touch panel has an integrated microphone and speaker to enable two-way communication with the company's professional monitoring team in the event of an alarm. This feature allows two-way communication directly from your panel. This can be done by arming your system and triggering an alarm. Or, you can press the call button on your panel to request a medical, fire, or police dispatch

In an emergency, the monitoring center is able to speak to whoever is home, even if you've changed your emergency contact numbers.

You can set up a verbal hostage code to relay to the monitoring center to discreetly dispatch emergency responders. This can also be accomplished via a four-digit hostage passcode. To set up your verbal hostage code, contact the company.

How does the 60-day, money-back guarantee work?

Cove wants all its customers to love its system, and the company understands that it may take time to try it out. Cove is confident that you’ll enjoy the increased peace of mind and added protection for your home and loved ones. If for some reason the company's system does not live up to your expectations within 60 days, send it back for a full refund.

Cove will provide a complete refund of service and equipment charges, as long as you notify the company no later than 60 days following your date of purchase (the “60-Day Refund Period”). You must also ship the product(s) you want to return no later than the "60-Day Refund Period." The purchased products need to be returned with all the components of the original purchase in good working condition. Please review the company's refund policy for more information. 

Cove wants to always take care of its customers. If you have an extenuating circumstance, the company will do its best to work it out.

How do I choose my equipment?

Cove offers three levels of protection to accommodate its customers' unique needs:  

Level 1 — Basic Protection Cove suggests you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors, and/or glass breaks. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time. 

Level 2 — Intermediate Protection Purchase sensors for all your exterior doors and the main areas of your home. Cove suggests covering all ground-level windows with window sensors or glass breaks detectors for windows that don't open. The company also encourage considering flood sensors, carbon monoxide detectors, medical pendants, and fire detectors for additional safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, some home insurance companies offer additional discounts for monitoring fire and flood in your home.  

Level 3 — Advanced Protection Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home.

What is Cove InstaText?

Cove InstaText is a revolutionary way to notify you and those you trust if an alarm is triggered. 

When Cove's monitoring station receives an alarm from your system, InstaText is the first means of communication. InstaTex will send you a text message with a link where you can either dismiss the alarm or dispatch emergency responders. If Cove does not get a response in 15 seconds, it will attempt to reach you through the panel and via phone call. If you confirm your emergency, dispatchers will be contacted immediately. If you dismiss the emergency, you will be asked for your password. 

You have the option to add emergency contacts when you set up your system. Your emergency contacts will also be contacted via InstaText if your alarm goes off. You can edit or add emergency contacts at any time by emailing Cove's support team.

What are the Cove App Features?

In your hand, you hold the heart of the Cove monitoring system. At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world.

Cove mobile app features include the following:

Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely

What are Cove's Monitoring Plans?

You can choose between two of Cove’s monitoring plans, Cove Basic and Cove Plus, for 24/7 alarm monitoring with no contracts (yes, you can cancel anytime). It’s like a big security blanket for your home. 

Cove Basic

24/7 Live Alarm Monitoring Environmental Monitoring TripleTouchTM Communications Cove InstaTextTM Cove LiveAssistTM Smash and Grab Protection 100% Cellular Connection Hourly Automated System Check 24 Hour Battery Backup 1-Year Equipment Warranty

Cove Plus

Everything included in Cove Basic PLUS Lifetime Equipment Warranty Smartphone Control Alexa and Google Home Voice Control $5 per Month Equipment Reward Lifetime Monitoring Rate-Lock Guarantee

Message from
Cove

We began this journey in an effort to make security and peace of mind easy and accessible to everyone. With that in mind, we designed the first professional home security solution offering simple, do-it-yourself (DIY) installation; premium equipment; and professional, 24/7 home monitoring with best-in-class customer support.

Founded in 2018, our team has a combined 30+ years of experience in the home security industry. We know that in an increasingly uncertain world, our homes, now more than ever, have become a safe haven. We’re delivering a sense of safety and protection for what matters most in our users’ lives. It’s that understanding that has resulted in Cove’s customer-centric approach to home security.

We’re proud to share that 94 percent of all customer reviews are five stars, which means that Cove has the highest percentage of 5-star ratings of any national home security company. We are committed to remaining the #1 customer-rated home security solution and delivering an affordable service with no binding contracts and must-have features to enable the fastest response times and fewer false alarms. That’s our peace of mind promise.

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Star Rating

4.7

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298 Reviews

Review Breakdown

5 grade

86%

4 grade

9%

3 grade

1%

2 grade

1%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Featured Review

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Lacy P. Mangum, OK

I love Cove as a whole. Their products are affordable and their customer service is awesome! I had issues with my panel at first and Cove went above and beyond to rectify the situation. Shipped me a new panel and got it to me very quickly and spent alot of time on the phone with me to help me get it set up and figure out the issues. The service is so affordable too. I'm beyond happy with Cove!

9 months ago

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Reply from Cove

Thanks for sharing your experience Lacy! We truly try to be there for each of our customers. Glad to hear you are enjoying your system!

Jan. 6th, 2021

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Featured Review

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Geminga ,

The system arrived fast and was easy to install. I did have an installation issue which resolved with a quick phone call. Installation was straight forward and easy to follow instructions. The first couple of days in use I set the alarm and forgot to tell my husband the code...here come the police!! It works! Customer service is helpful and courteous. The base station is very substantial and very easy to use and add new monitors . I could not be more satisfied and glad I tried the new guy on the block. The reviews were very positive. I think this company will surely succeed if they keep up this level of service.

10 months ago

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Reply from Cove

Thanks for sharing your experience! So glad to hear you are enjoying your system! Thanks a million for the review as well!

Nov. 24th, 2020

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jorge Cathedral City, CA

I’ve surveyed other companies, either fees are absurd and ridiculous. With Cove, for $25 monthly, you get everything that you need for a home security.

1 month ago

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Sierra Mclain Glendale, AZ

i highly don’t recommend this company. sure the customer service is helpful and quick, but the equipment sucks. there’s a 30 second delay when entering the house, which gives someone plenty of time to grab something and run before the alarm sounds. the outside camera only records when motion is detected, you do not have live feed after that motion like you do on the indoor camera. the outside camera also doesn’t have human detection? very dumb. the glass break monitor was set off by my kid screaming, scared them for nights because they thought there was a monster. my door sensor falls off constantly. i can’t watch the live feed when my power or wifi go out. i really wanted my money back but they consider the day you place the order as the start of your trial. how can you try something that you don’t have?? i received my package on 6/22/21 and 55 days later on 8/16/21 i am trying to get a money back return but i cannot because i placed my order 62 days ago.. so dumb. only keeping the service because the equipment is basically pointless without it. without the service you will not be notified if anything is detected or someone enters. the alarm will just go off until you get home.

1 month ago

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Reply from Cove

We are sorry to hear about your bad experience Sierra. Many of your problems with the equipment can be resolved with settings changes. A representative will be reaching out to you

Aug. 25th, 2021

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Michael Caroselli Spartanburg, SC

Easy to deal with but I keep having connection issues with some of my sensors. I have had them reset, even replaced. Still in ongoing issue. It seems to be one or two sensors that are furthest from the panel, yet there is a ton of Wi-Fi throughout the house so that should not be a problem. Cove has no answers for me. Very disappointed! They also do not have a doorbell chime that is part of their system, like several other companies do. They also used to be able to sync up with the Google hub and now they no longer do so I was misinformed about that. Overall, very disappointed

1 month ago

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Reply from Cove

We are sorry to disappoint. Good news is, a Cove Doorbell camera is coming soon. Google hub should be syncing. A representative will be reaching out to you to help with that. We appreciate the feedback Michael.

Aug. 25th, 2021

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Joseph Akers Maben, MS

My mother in law is 86 years old and doesn't see very well. She has forgotten to disarm her system before opening her patio door. Through quick response from Cove, my wife (her daughter) and I have been able to cancel the alarm before the police were dispatched.

3 months ago

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Jamar Sanford Lubbock, TX

I believe that Cove is a great product. It seems like a company that's growing in the right directions concerning security, their products great for the price you pay! Although they don't have the camera doorbell just yet but said it's in the works. Customer Service is A1! What more could you ask for?

3 months ago

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Reply from Cove

Thanks for sharing your experience and taking the time to leave us a review! We are actively working on our doorbell cameras and we're eager to release them.

Jul. 15th, 2021

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Benjamin Foote Elmwood Park, IL

Cove was super easy to set up and gave my wife and I the peace of mind that we were looking for! We particularly loved that there were no strings attached and no up charges during the entire process. If we ever move, this is coming with us!

3 months ago

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Reply from Cove

Thanks for sharing your experience! We're glad to hear both of you are enjoying your system! We hope we can serve you for years to come!

Jul. 15th, 2021

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Don Moldovan Saratoga Springs, NY

The product was easy to install, the telephone support was initially disappointing because of their poor connection on their end with fading voice connection and noise in the background. Yesterday, when I ordered two more sensors the telephone support was very good. The phone connection was better and I could hear and understand the person on the other end. When I first ordered the product, their rep. canceled the order by mistake and no one contacted me. I had to reorder the product again and setup the sensor tagging again. This is important to do at time of order. I received poor support for the outdoor camera. The SD card had no instruction and their video did not show how to insert the card. I am hopeful the monitoring performs well in the future.

4 months ago

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Reply from Cove

Appreciate you sharing your experience. Have we since resolved the issues you were having with the camera? Feel free to reach out if we have not. If your panel and sensors are connected and communicating with the monitoring centers, the monitoring will perform accurately and quickly as it is designed to.

Jul. 15th, 2021

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Crows Roost Detroit, MI

Very negative experience. I purchased two systems, which were on a great Black Friday sale, in 11/19. Orders were wrong - not delivered, wrong parts. Took awhile to get corrected, but it did. These were for a rehab I was starting to work on, and they didn't get installed right away. In 2/20, I noticed I was being billed for "monitoring." I hadn't installed or activated the kit, yet, so I didn't know why. After a lot of back and forth and run around, including having to call them, etc, I had them suspend the service until I could get it installed. In 4/20, I had to do it again, but they did stop billing. Due to COVID, the whole thing was stalled and the kits were never used. I never received any correspondence from them about anything, I wasn't being billed, and I had already resolved the issue (so I thought), so there was no reason for me to think anything about it. Out of the blue in 9/21, I received a "cancellation" notice, stating that my accounts were being cancelled due to nonpayment, and they were billing me over a year for two accounts. I immediately wrote and called. Clearly, I never had the monitoring set up. They told me it was "automatic." I am not required to have any monitoring, so I don't know what was automatic about it - autopay is how you pay, not an agreement to pay for a service you haven't signed up for. At first they told me they would zero out the "balance," since they could see I'd never used it. After not hearing from them for 2 weeks, I contacted them via email, to have everything in writing (as one should). I was told that making requests IN WRITING didn't count, and I had to call. I had already called. They basically said it was my problem for not using the equipment and they weren't going to do anything about it. Plus, I can't ever use my equipment until I clear the balance. So, now I have both a "balance" and equipment I paid for and can't use. Although, based on other reviews, it doesn't seem all that reliable, anyway. Simplisafe has great service: use them.

2 weeks ago

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Reply from Cove

Thank you for letting us know of your experience and I'm sorry to hear how everything turned out. A representative reached out to you and was able to forgive the balances on both accounts.

Oct. 11th, 2021

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Laura Carrera Tucson, AZ

Easiest system to set up and I love that I can change the volume of the alerts and that they are specific to the point of entry.

2 months ago

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DM V Port Saint Lucie, FL

Cove is a home security that truly works and provides excellent customer service. 24/7 access to the nicest representatives ready to assist us with everything. Cove offers excellent security technology, including my smoke and CO detectors, window and door sensors. Again, again Cove thank you very much.

2 months ago

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Wendy Roth

Our experience with Cove is going well! We had a slight connectivity issue with our window sensors, but as soon as we called customer service they starting working. I mention this as the rep stayed on the phone with us and tested all our sensors to be safe and gave us a few tips. We did see off the alarm by accident the first day; however realized we needed to adjust the lapse time of the response team to reach us/for the alarm to go off. The Cove Dispatch person was right on it and did a nice job understanding we were new to their system.

10 months ago

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Reply from Cove

Thanks for sharing your experience! We're very grateful you also took the time to leave us a review! If we can ever provide any additional help, please let us know.

Dec. 17th, 2020

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florida customer

cove security system is excellent as well as the customer service when you have questions. I love the panel box which is user friendly and easilty placed on a bookshelf or mounted to a wall. It has been reliable and affordable and I feel safe and have piece of mind. cove will be soon coming out with a video doorbell which is exciting news. I highly recommend cove for your security needs

11 months ago

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Reply from Cove

Thank you for taking the time to leave us this wonderful review! We greatly appreciate it! So glad to hear you are enjoying your system.

Nov. 17th, 2020

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Larry and Rhonda Eells

Great gear, quality, monitoring services, easy installing, great customers service, fast delivery, lifetime warranty including batteries with $29, monthly full 24/7 monitoring, free moving remove and reinstall. As for the down side better peel and stick sensors tape for mounting would help but easy fix bay a 1/4 roll of double sided tape extra stick. Only certain surfaces need improved tape. Other than that all I'd 5 stars ot call any competitor and pay 2 or 4 times more 1 year warranties, monthly monitoring is way more and it relies on your home cive is self contained cellular with master panel all talk back monitoring centers to you on their system. IT'S 5 STARS!

1 year ago

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Reply from Cove

Wonderful review! Thank you so much!

Nov. 11th, 2020

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Jamie Orem, UT

Cove is really easy and quick to install. I love the phone app. I don''t know that I''d even use it. The monitoring service is really reliable and quick to respond when an alarm is tripped. We did have people trip our alarm while we were away on vacation and while it was family, had it been an intruder, the response time was so fast and I have no question that the authorities would have been in their way quickly. I''m very happy with our experience with Cove. I hope interior and exterior cameras make their way into Cove inventory soon as well as a camera doorbell system that can all be used with the phone app.

2 years ago

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Satisfied cove customer Denton, TX

My experience with cove has been 100% positive. The set-up only took me less than an hour to compelete. I have 4 entry doors and 11 windows to alarm. I added glass breakage and motion sensors in several rooms. I've never felt so secure in my own home that I have owned for 40 years! I live on a busy corner in an established neighborhood. I totally recommend this security system and the company it represents. I had several phone calls when I first started my setup from the owners of the company to see if I needed any help with anything. I received phone calls to even help test my system out to make sure everything was installed correctly. It's hard these days to get any customer help in any store that you walk into. You know exactly what I'm talking about.....invest in this company because this company is invested in you!!

2 years ago

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Cyanna Darbeau Knoxville, TN

The customer service is great, always available to answer questions. The system is very easy to set up!

2 months ago

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Gary Kohl Braselton, GA

Overall it is a great system. It was easy to install and works well. I am not fond of the control panel. I wish it had Alexa integration.

2 months ago

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Marlene Frank Billings, MT

It is very affordable & has been a very good system for me. It has given me the security I did not feel that I had before .

3 months ago

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Michael Carroll Dallastown, PA

The system was very easy to set up. I did call to get extra stickers. Everyone was very nice and I received them within days.

3 months ago

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Reply from Cove

Thanks for sharing your experience! Glad to hear you're enjoying your system, and thanks for leaving us a review! We greatly appreciate it!

Jul. 15th, 2021

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Alcides Rivera Scotrun, PA

Easy to use and set up. Monitoring center is very quick to respond for the few times I accidentally set off the alarm. Very happy with this company. Would love to see camera integration.

7 months ago

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Reply from Cove

Glad to hear you are enjoying your system! We've just released a new indoor camera and outdoor camera to our system. To add them, give us a call and we'll be happy to order them for you!

Apr. 16th, 2021

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Lynn Rapid City, SD

Our experience with Cove has been overall very good. Only complaint we had was when our alarm was accidentally triggered it took over 10 minutes for the monitor center to call. A lot can go wrong in 10 minutes, when I asked the rep about it she ignored the question and disconnected; otherwise, would be a five star review. Had to call Customer Service when we first got the system and they were amazing!!!

9 months ago

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Reply from Cove

Thanks for sharing your experience and feedback! We greatly appreciate it. We would love to take a look into the reason why it took our monitoring center more than 10 minutes to call. They're supposed to call within 1 minute. Reach out to our customer support, and they'll be happy to figure out the issue. Thanks again!

Jan. 28th, 2021

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Nicolas Berrios Alvarado, TX

They have incredibly good customer service and response times.

1 month ago

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star star star star star

Michael l South Bend, IN

Easy setup easy to use and fast response when alarm is triggered

1 month ago

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star star star star star

Sandra Brunner Saint Petersburg, FL

Easy set up, works great and priced great! Customer service is great too!

1 month ago

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Janay Peters

It's been amazing! From the setup, which was surprisingly easy (My younger siblings could absolutely set this system up)! To the functions of the daily arming and disarming is basically flawless! We've had a couple accidents forgetting to disarm the system and as soon as the alarm goes off, not even 30 seconds later, Cove calls to make sure everything is alright. If I just so happen to not answer, a police is at my door in about 10 minutes. I love Cove!

1 year ago

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Reply from Cove

What a great review! Thanks for sharing Janay!

Nov. 10th, 2020

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Josh S.

Our experience with Cove has been nothing short of amazing. The pricing is amazing for anyone on a budget, the equipment is well built and looks great, and the customer service is very helpful and quick to respond. The alarm side immediately sends a text and calls you for an update promptly. They need to improve their site from a current customer standpoint allowing for tutorials or questions regarding smart device setup/sync, questions, and billing.

1 year ago

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Reply from Cove

The customer portal is coming soon Josh. By the first part of next year. Thanks for the kind words though.

Dec. 17th, 2019

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star star star star star

DKnuckles

Friendly customer service, acceptable equipment. Love the keypad and feel safe and secure when sleeping. I feel like the response time when the alarm is set off could be faster. I have accidentally tripped it a few times and it was about a minute before someone called or came over the speaker on the keypad box. The remotes work wonderfully and I can arm and disarm from my driveway pulling up to the house.

2 years ago

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Reply from Cove

Thanks for the review D. We will reach out to you about the response time. "about a minute" is unusually slow.

Feb. 6th, 2019

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star star star star star

Larry

Generally very positive experience. Tech people need to be told they should always do what is necessary to please customer within reason. For instance, the problem of a non-sticking sensor at installation should not be met with purchase some double-sided tape at Lowes or Home Depot but rather we'll send you another sensor or some double-sided tape strips.

2 years ago

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Reply from Cove

Thanks for your kind review Larry. Love the feedback. We are putting extra double sticky tape in customers boxes now so this won't be an issue in the future.

Jan. 30th, 2019

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star star star star star

Leighanne Ryckman

My experience with cove has been incredible. Customer service is truly top notch, and the product itself WORKS! Not to mention the value, ease of use, and the fact that there is NO CONTRACT! You can't beat cove. Run far away from a door to door sales man. We had Brinks and it was nothing short of awful! Every horror story you've heard is true! Thankful we found cove. It's exactly what we need and then some! ''''

2 years ago

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Tony Parker Bessemer, AL

Your company is misleading first responders, teachers, and the military. The individual applies for the discount code which is used at the end before the order is placed. When the code is applied the price on everything doubles. You proclaim the first six months of motoring are free. In actuality, this group of people pays more for the system.

3 weeks ago

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Reply from Cove

Hey Tony. Thank you for reaching out to us. I'm sorry to hear this program didn't work out for you. I think there may be a little confusion so allow me to clarify. The Thank you program gets you up to $475.00 worth of retail equipment and 6 months of monitoring (a value of 90 or 150 dollars depending on which plan you choose) all for $150.00. If you package is over that $475 limit, you would just pay the difference on top of the $150.00. If when you are placing your order, the final price is less than a $150.00 difference, you will have more value in the Thank you program (because that 6 months of monitoring for free). I hope this information helps but if you have any other questions or concerns, please don't hesitate to call us at 855-268-3669 and we would be happy to speak with you.

Oct. 11th, 2021

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star star star star star_border

Holly Wehmeyer Cincinnati, OH

The service is fantastic, only issue is I can't rename my doors/windows on the tablet like I'm supposed to be able to

2 months ago

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star star star star star

Tanis Eaton Rapids, MI

They are very friendly and personable. The system was simple to install. The product is good quality.

3 months ago

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Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system! Appreciate you leaving us a review!

Jul. 15th, 2021

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star star star star star

Paul Reilly

Excellent after the initial customer service person I chatted with who almost made me choose someone else. The last person was awesome. System was quite easy to install and operate. Just really like everything so far.

10 months ago

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Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system! Thanks for taking the time to leave us a review.

Dec. 17th, 2020

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star star star star star

Anonymous

One person is all it takes to help me. I like that I'm not transferred to other departments. We did the installation ourselves and it wasn't difficult. We have way more coverage than we had before and at a lower cost..

11 months ago

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Reply from Cove

Thanks for sharing your experience. Glad to hear you are enjoying your system! We're always a phone call away if you ever need anything else.

Nov. 17th, 2020

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star star star star star

Jessica Red Wing, MN

Great product, customer service, and value.

1 month ago

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star star star star star

Kirk A. Denisuk Baltimore, MD

I t is the easiest most reliable system we have ever had.

1 month ago

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star star star star star_border

Seth isheim Paso Robles, CA

No issues with company or product. Quick response when alarm is triggered

1 month ago

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star star star star star

Gadfly

Great experience with them. Initial install was dicey as the system, while in installation mode, sent an emergency call out to dispatchers. The gitch was quickly fixed, but should have never happened during the initial install.

1 year ago

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Reply from Cove

Thanks for sharing and leaving a review! Glad the glitch was fixed quickly.

Nov. 11th, 2020

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star star star star star

Jordan Camp

They have been wonderful. Customer service is super accessable and they are incredibly helpful! When I purchased the system, there was a glitch on the website and they took full responsibility and even offered us a discount to make up for it. Plus the lifetime warranty is unheard of!

2 years ago

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Reply from Cove

Thanks for the review Jordan. We do stand by our product. We are glad you are satisfied.

Jul. 17th, 2019

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star star star star star

Sarah

We have liked everything about the system so far! Easy to set up and use. We like it so much when we set it up, that we decided to add additional sensors. Customer service was great. Even though the promotion had ended from when we bought the original equipment, they honored those prices.

2 years ago

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Reply from Cove

Thanks, Sarah. We love taking care of our customers.

Jun. 14th, 2019

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star star star star star

Levin Zimmerman

Its a great company. Great communication, only thing that can be proven on. Is the website. When I signed up I could not access alot. But they have came to me an said they are fixing that. Which I trust this company. An the price is awesome.

2 years ago

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Reply from Cove

We are building a customer portal, Levin, we will have the ability for the customer to change info in the near future. Thanks for the kind review.

Dec. 17th, 2019

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star star star star star

Charles Bell

Good company. Good service. I called in to set up and the operator was extremely polite and helpful. Also the smoke alarm went off once and they were quick to check and make sure everything was okay. I also love that I get text alerts if there are any alarms.

2 years ago

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Reply from Cove

Thanks, Charles. We will always strive to please.

Jun. 14th, 2019

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star star star star star

Maurice McGee

Love Cove, Would like more self service options. But its early, I understand that and am willing to be patient within reason. This self service includes, editing the names and types of sensors I have (i.e. door vs window) and editing billing information.

2 years ago

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Reply from Cove

Thanks for the review Maurice. The customer portal will be up soon.

Jul. 17th, 2019

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star star star star star

Daniel Reichert

The Cove system is an amazing system and I love it because it has a nice screen and nice sensors and it works great but I really wish you didn't have to pay for the system i liked when it was free you just paid for the service.

2 years ago

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star star star star star

T. Rogers

I have had an excellent experience so far. Customer service has been top notch. Whenever we have set it off accidently, someone calls immediately. I had some issues with the app early on. After 2 calls about it, I have not had any issues

2 years ago

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star star star star star

Alex D

The system is simple and the directions for set up are clear to easily follow. I have had the system for a month and it works great! No issues with any device pieces. The customer service is quick along with the emergency response.

2 years ago

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star star star star star

Marquell Jones Chicago, IL

My experience with Cove have been great I'm new to Cove so really haven't experienced much of a problem the thing I like about them is that the process was easy I was send the product and installed it myself I right due to me not experiencing much and being new everything is great

2 years ago

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star star star star star

Leslie Perris, CA

My experience has been wonderful. I love their customer service and service overall. They can improve on smaller sensors.

8 months ago

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Reply from Cove

Thanks for sharing your experience and feedback! We greatly appreciate it!

Feb. 10th, 2021

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