Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.

The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.

Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.

Click here to go straight to Cove security reviews

The Good

  • Cove Security Reviews
  • Simple DIY System
  • Customizable Home Security
  • 24-Hour Shipping
  • Cove Home Security Cost
  • Cove InstaText
  • 60-Day Risk-Free Trial
  • Lifetime Equipment Warranty
  • Cove Mobile App
  • Extensive Equipment/Services

Cove Security Reviews

Cove security reviews are overwhelmingly positive, awarding Cove home security an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below. 

Simple DIY System

Cove’s security system is wireless, easy-to-use technology that is simple and straightforward. Customers can install the home security system themselves within minutes.

The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. A DIY security system is often customers' preferred home security solution.

Customizable Home Security

You can customize your Cove alarm system to meet your home’s specific security needs. You can purchase basic equipment through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree. 

24-Hour Shipping

Cove provides 24-hour shipping, so you can receive your security system as quickly as possible and install as soon as you'd like. This way, you don’t have to wait weeks to secure your home. Many home security providers have a difficult setup process and may take weeks to complete the process, especially if professional installation is required and needs to be scheduled. 

Cove Home Security Cost

Cove home security is reasonably priced, with a monthly fee ranging from $14.99 - $34.99 monitoring. If you keep Cove's monitoring services for 36 months or more, you do not have to sign a long-term contract, nor do you have to pay any equipment fees or an upfront cost.

You have the option to cancel any time before the 36 months are up, but you will have to cover the equipment costs of your security package (up to $500).

Cove InstaText

With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your motion detector, glass break sensor, video doorbell, or indoor camera records suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”

60-Day Risk-Free Trial

Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. If you don’t like Cove’s home security services, you can send the system back for a full refund. Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them. 

Lifetime Equipment Warranty

Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.

Cove Mobile App

Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home. 

Extensive Equipment/Services

Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:

  • Cove Alarm Touch control panel
  • Voice Assistants
  • Door Sensor
  • Motion Sensor
  • Key Remote
  • Window Sensor
  • Glass Break Detector
  • Smoke Detector
  • Flood Sensor
  • Carbon Monoxide Detector
  • Medical Button (Medical alert system to instantly notify emergency response services)
  • Cove InstaText
  • Cove LiveAssist (2-way communication channel between you and Cove)
  • Indoor cameras

Visit Site

The Bad

  • Time in Business

Time in Business

Started in early 2018, Cove has been in business for a relatively short time. However, despite its brief time in business thus far, Cove seems to be a trusted and well-established home security company with many beneficial services to offer.

The Bottom Line

Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.

Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.

A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.

Visit Site

Cove Frequently Asked Questions

What is Cove LiveAssist?

The Cove touch panel has an integrated microphone and speaker to enable two-way communication with our professional monitoring team in the event of an alarm.

Live Assist FAQ

This feature allows two-way communication directly from your panel. This can be done by:

  • Arming your system and triggering an alarm
  • Pressing the call button on your panel to request a medical, fire or police dispatch

In an emergency, the monitoring center is able to speak to whoever is home, even if you've changed your emergency contact numbers.

Verbal Hostage Code

You can set up a verbal hostage code to relay to the monitoring center to discreetly dispatch emergency responders. This can also be accomplished via a 4-digit hostage passcode. To set up your verbal hostage code, give us a call.

How does the 60-day money-back guarantee work?

We want you to love your Cove system, and we understand that it may take time to try it out. We are confident that you’ll enjoy the increased peace of mind and added protection for your home and loved ones. If for some reason we do not live up to your expectations within 60 days, send it back for a full refund.

Cove will provide a complete refund of service and equipment charges, as long as you notify us no later than sixty (60) days following your date of purchase (the “60-Day Refund Period”). You must also ship the Product(s) you want to return to us no later than (the "60-Day Refund Period"). The purchased products need to be returned with all the components of the original purchase in good working condition. Please review our Refund Policy for more information. 

At the end of the day, we will always take care of our customers. If you have an extenuating circumstance, we will do our best to work it out.

How do I choose my equipment?

We offer three levels of protection to accommodate the unique needs of our customers:  

Level 1 — Basic Protection
We suggest you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors and/or glass breaks. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time. 

Level 2 — Intermediate Protection
Purchase sensors for all your exterior doors and the main areas of your home. We suggest covering all ground-level windows with window sensors or glass breaks detectors for windows that don't open. We also encourage considering flood sensors, carbon monoxide detectors, medical pendants, and fire detectors for additional life safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, some home insurance companies offer additional discounts for monitoring fire and flood in your home.  

Level 3 — Advanced Protection
Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home.

What is Cove InstaText?

Cove InstaText is a revolutionary way to notify you and those you trust if an alarm is triggered. 

When our monitoring station receives an alarm from your system, InstaText is the first means of communication. InstaTex will send you a text message with a link where you can either dismiss the alarm or dispatch emergency responders. If we do not get a response in 15 seconds, we will attempt to reach you through the panel and via phone call. If you confirm your emergency, dispatchers will be contacted immediately. If you dismiss the emergency, you will be asked for your password. 

You have the option to add emergency contacts when you set up your system. Your emergency contacts will also be contacted via InstaText if your alarm goes off. You can edit or add emergency contacts at any time by emailing our support team.

What are the Cove App Features?

In your hand, you hold the heart of our Cove monitoring system. At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world.

Cove Mobile App Features Include:

  • Arm & Disarm
  • Silent Arm
  • Notifications
  • Bypass sensors
  • Manage users
  • Check system status remotely

What are Cove's Monitoring Plans?

You can choose between two of Cove’s monitoring plans, Cove Basic and Cove Plus, for 24/7 alarm monitoring with no contracts (yes, you can cancel anytime). It’s like a big security blanket for your home. 

Cove Basic

  • 24/7 Live Alarm Monitoring
  • Environmental Monitoring
  • TripleTouchTM Communications
  • Cove InstaTextTM
  • Cove LiveAssistTM
  • Smash and Grab Protection
  • 100% Cellular Connection
  • Hourly Automated System Check
  • 24 Hour Battery Backup
  • 1-Year Equipment Warranty

Cove Plus

  • Everything included in Cove Basic PLUS
  • Lifetime Equipment Warranty
  • Smartphone Control
  • Alexa and Google Home Voice Control
  • $5 per Month Equipment Reward
  • Lifetime Monitoring Rate-Lock Guarantee

User Reviews

Star Rating

4.8
starstarstarstarstar_half

240 Reviews

Review Breakdown

5 star
88%
4 star
8%
3 star
1%
2 star
1%
1 star
3%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar

Lacy P.

January 2nd, 2021 Mangum, OK DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Cove as a whole. Their products are affordable and their customer service is awesome! I had issues with my panel at first and Cove went above and beyond to rectify the situation. Shipped me a new panel and got it to me very quickly and spent alot of time on the phone with me to help me get it set up and figure out the issues. The service is so affordable too. I'm beyond happy with Cove!

Cove Logo

Reply from Cove

Jan 06, 2021

Thanks for sharing your experience Lacy! We truly try to be there for each of our customers. Glad to hear you are enjoying your system!

starstarstarstarstar

Geminga

November 23rd, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The system arrived fast and was easy to install. I did have an installation issue which resolved with a quick phone call. Installation was straight forward and easy to follow instructions. The first couple of days in use I set the alarm and forgot to tell my husband the code...here come the police!! It works! Customer service is helpful and courteous. The base station is very substantial and very easy to use and add new monitors . I could not be more satisfied and glad I tried the new guy on the block. The reviews were very positive. I think this company will surely succeed if they keep up this level of service.

Cove Logo

Reply from Cove

Nov 24, 2020

Thanks for sharing your experience! So glad to hear you are enjoying your system! Thanks a million for the review as well!

Verified Customer

starstarstarstarstar_border

Lynn

January 18th, 2021 Rapid City, SD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Our experience with Cove has been overall very good. Only complaint we had was when our alarm was accidentally triggered it took over 10 minutes for the monitor center to call. A lot can go wrong in 10 minutes, when I asked the rep about it she ignored the question and disconnected; otherwise, would be a five star review. Had to call Customer Service when we first got the system and they were amazing!!!

Verified Customer

starstarstarstarstar

Chet

January 2nd, 2021 Monaca, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Price I see great and equipment is top notch

Cove Logo

Reply from Cove

Jan 06, 2021

Thanks for leaving us a review Chet! We greatly appreciate it!

starstarstarstarstar

SERGIO RODRIGUEZ PEREZ

December 30th, 2020 Tavares, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service. Great upfront price. Lifetime warranty on equipment. Easy to install. The panel uses cellular signal, don’t need to worry about losing your home internet, you connect it to an outlet and also has battery for backup. Great mobile app. No contract !!!

Cove Logo

Reply from Cove

Jan 04, 2021

Thanks for taking the time to leave us a review! Glad to hear you are enjoying your system!

Verified Customer

starstarstarstarstar

Timamu Hakim

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professional and options to reach support for assistance. Sleep more restful at night by setting Cove Security

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks for sharing! Glad to hear you are enjoying your system! Thank you so much for leaving us a review, we truly appreciate it!

Verified Customer

starstarstarstarstar

Mark J Ouellette

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very pleasant and very accurate. The system is very easy to use.

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks Mark!

Verified Customer

starstarstarstarstar

Lesline Brothers

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The system is very cost effective and easy to use. Highly recommend

Cove Logo

Reply from Cove

Dec 17, 2020

Thank you! Thanks for leaving us a review as well! We truly appreciate it.

Verified Customer

starstarstarstarstar

Paul Reilly

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent after the initial customer service person I chatted with who almost made me choose someone else. The last person was awesome. System was quite easy to install and operate. Just really like everything so far.

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks for sharing your experience! Glad to hear you are enjoying your system! Thanks for taking the time to leave us a review.

Verified Customer

starstarstarstarstar

Jeff calhoun

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Been a great experience never any issues and customer service is great and very helpful

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks for sharing your experience! Glad to hear you are enjoying your system! Thank you as well for leaving us a review, we truly appreciate it!

Verified Customer

starstarstarstarstar

L Beard

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I LOVE my Cove monitored system. It's easy to set up and use. I feel secure.

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks for sharing! We're so glad to hear you are enjoying your system!

Verified Customer

starstarstarstarstar

Wendy Roth

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our experience with Cove is going well! We had a slight connectivity issue with our window sensors, but as soon as we called customer service they starting working. I mention this as the rep stayed on the phone with us and tested all our sensors to be safe and gave us a few tips. We did see off the alarm by accident the first day; however realized we needed to adjust the lapse time of the response team to reach us/for the alarm to go off. The Cove Dispatch person was right on it and did a nice job understanding we were new to their system.

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks for sharing your experience! We're very grateful you also took the time to leave us a review! If we can ever provide any additional help, please let us know.

Verified Customer

starstarstarstarstar

Dianne Kemp

December 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to install. Great customer service. Quick response.

Cove Logo

Reply from Cove

Dec 17, 2020

Thanks for sharing! And thanks for leaving us a review!

Verified Customer

starstarstarstarstar_border

maurice

November 23rd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very friendly, very helpful and technical competent as yet no complaints.

Cove Logo

Reply from Cove

Nov 24, 2020

Thanks for the review Maurice! We really appreciate it!

Verified Customer

starstarstarstarstar

Mel & Linda Weller

November 23rd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Cove Security is great __ customer service is very good

Cove Logo

Reply from Cove

Nov 24, 2020

Thank you so much! We appreciate you took the time to leave us a review!

Verified Customer

starstarstarstarstar

florida customer

November 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

cove security system is excellent as well as the customer service when you have questions. I love the panel box which is user friendly and easilty placed on a bookshelf or mounted to a wall. It has been reliable and affordable and I feel safe and have piece of mind. cove will be soon coming out with a video doorbell which is exciting news. I highly recommend cove for your security needs

Cove Logo

Reply from Cove

Nov 17, 2020

Thank you for taking the time to leave us this wonderful review! We greatly appreciate it! So glad to hear you are enjoying your system.

Verified Customer

starstarstarstarstar

Anonymous

November 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

One person is all it takes to help me. I like that I'm not transferred to other departments. We did the installation ourselves and it wasn't difficult. We have way more coverage than we had before and at a lower cost..

Cove Logo

Reply from Cove

Nov 17, 2020

Thanks for sharing your experience. Glad to hear you are enjoying your system! We're always a phone call away if you ever need anything else.

Verified Customer

starstarstarstarstar

Brad D

November 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fantastic. Very well priced. Response times from emergency was very fast.

Cove Logo

Reply from Cove

Nov 17, 2020

So glad to hear! Thank you Brad for leaving us a review!

Verified Customer

starstarstarstarstar

Shar-ron Headen

November 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love how they are quick to respond to any alarm alert(s), always polite and courteous whenever speaking on the phone and very knowledgeable on any questions I may have.

Cove Logo

Reply from Cove

Nov 17, 2020

Thank you!

Verified Customer

starstarstarstarstar

Maism

November 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response and follow up.I am looking forward to the company adding its own indoor, outdoor and naybe doorbell camera

Cove Logo

Reply from Cove

Nov 17, 2020

Thanks for sharing! We are also looking forward to adding our outdoor cameras, and (yes) we will have doorbells too!

Verified Customer

starstarstarstarstar

Dee

November 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Pretty easy even for an 80 yr. old with a little help from patient, friendly employees

Cove Logo

Reply from Cove

Nov 11, 2020

So glad to hear! Thank you so much for leaving us a review, we greatly appreciate it!

Verified Customer

starstarstarstarstar

D Carswell

November 3rd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They offer a wide variety of security products at a great price. They also have good customer service!

Cove Logo

Reply from Cove

Nov 05, 2020

Glad you're enjoying Cove and thanks for the feedback!

Verified Customer

starstarstarstarstar

Constance

October 16th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Super easy installation, awesome customer service.

Cove Logo

Reply from Cove

Nov 10, 2020

Thank you!

Verified Customer

starstarstarstarstar

Rick G

October 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to install. Great technical support !

Cove Logo

Reply from Cove

Nov 11, 2020

Thank you!

Verified Customer

starstarstarstarstar

Jeanette Long

October 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So fpr my experience has been very good. I have called Cove a few times to ask questions. They always have the answer. I am glad I choose Cove .

Cove Logo

Reply from Cove

Nov 10, 2020

Thanks Jeanette for leaving a great review and sharing your experience!

Verified Customer

starstarstarstarstar

Mando.Mdza

October 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far this company it's doing very well on the products, service and the more important part the surveillance it's very impressive, the response it's very fast.

Cove Logo

Reply from Cove

Nov 11, 2020

Thank you! And thanks for taking the time to leave us a review!

Verified Customer

starstarstarstarstar

Janay Peters

October 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's been amazing! From the setup, which was surprisingly easy (My younger siblings could absolutely set this system up)! To the functions of the daily arming and disarming is basically flawless! We've had a couple accidents forgetting to disarm the system and as soon as the alarm goes off, not even 30 seconds later, Cove calls to make sure everything is alright. If I just so happen to not answer, a police is at my door in about 10 minutes. I love Cove!

Cove Logo

Reply from Cove

Nov 10, 2020

What a great review! Thanks for sharing Janay!

Verified Customer

starstarstarstarstar

Excellent company!

October 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy install, quality equipment, great customer service!

Cove Logo

Reply from Cove

Nov 11, 2020

Thank you!

Verified Customer

starstarstarstarstar_border

Anonymous

October 9th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I like the fact that when something happens, they are there quickly.

Cove Logo

Reply from Cove

Nov 10, 2020

Thank you! And thanks for leaving a review, we really appreciate it.

Verified Customer

starstarstarstarstar

Maria & Wayne

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was easy to install and they are so helpful

Cove Logo

Reply from Cove

Nov 11, 2020

Thank you!

Verified Customer

starstarstarstarstar_border

David

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It’s been great. Wish Cove would carry there own camera system for indoor and outdoor. I also think they should have there own smart locks and doorbell. This would be the topping on the cake. I have all of the equipment I mentioned and it’s just a pain in a butt too have 5 different products versus just one.

Cove Logo

Reply from Cove

Nov 10, 2020

Thanks for leaving us a review David! We will have outdoor equipment for our system, and top that cake!

Verified Customer

starstarstarstarstar

Gregory G

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Response has been excellent. Would love a second monitoring pad.

Cove Logo

Reply from Cove

Nov 10, 2020

Thanks for your review and feedback Gregory! We are planning to work on two panels for our system as a future update.

Verified Customer

starstarstarstarstar

Rick L

October 1st, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Top notch! Professional and prompt. Good follow through on getting me my system on time. Excellent support on set up questions and process

Cove Logo

Reply from Cove

Nov 11, 2020

Thanks for sharing your experience, and for this great review!

starstarstarstarstar

Mando Mendoza

August 27th, 2020 Lake Jackson, TX

Very fast delivery and it’s free, the equipment it’s very good quality and good price, the monthly price for monitoring mi house it’s reasonable. The response it’s very fast when you alarm go on and the best part excepcional customer service. This company have all what the others forget.

Cove Logo

Reply from Cove

Nov 10, 2020

Thank you for your wonderful review! We sincerely try to be there for each of our customers!

Verified Customer

starstarstar_borderstar_borderstar_border

James

August 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I like that it's wireless but the app doesn’t work work

Cove Logo

Reply from Cove

Aug 24, 2020

We are sorry that you had a "0" experience. Please reach out to customer support and we will do our best to resolve your issue.

history

Verified Customer

starstarstarstarstar

R. Marsh

August 24th, 2020 Saint Paul, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like that it was very easy to setup and to start working. Very good product.

Cove Logo

Reply from Cove

Nov 10, 2020

Thank you for a great review! Glad to hear you enjoy your system!

Verified Customer

starstarstarstarstar

Pat

August 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I must say it's refreshing to have a product that works by like advertised. I can’t think of anything that needs improvement. Very happy with my purchase of cove.

Cove Logo

Reply from Cove

Nov 10, 2020

Thanks for leaving a great review Pat! We greatly appreciate it!

history

Verified Customer

starstarstarstarstar

D Kenneth

August 24th, 2020 Saint Clair Shores, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to deal with, not pushy sales people like other companies. The speaker through the alarm was a bit spotty talking to the rep, but it was clear as could be over the phone.

Cove Logo

Reply from Cove

Nov 10, 2020

Thanks for sharing your experience and a great review! We greatly appreciate it!

starstarstarstarstar

Steve g

July 19th, 2020 Hawley, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I installed cove in my home 2days ago 07/16 2020 ,easy setup works great left Adt now I pay 1/3 of the price for cove.i also get more options with cove and works with cellular phone ,awesome company

Cove Logo

Reply from Cove

Nov 11, 2020

So glad to hear! Thanks for leaving us a review, we greatly appreciate it.

starstarstarstarstar

ronny linebaugh

July 19th, 2020 Leander, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

After lookin for a DIY system comparable to Alarm.com with an app I found it. Very easy to install. One for home and one for our Mountain Home. I really like this system

Cove Logo

Reply from Cove

Nov 10, 2020

So glad to hear! Thanks for leaving us a review!

Verified Customer

starstarstarstarstar

Marco Blazquez

June 8th, 2020 Jarrell, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great product. Excellent customer service. Perfect price.

Cove Logo

Reply from Cove

Nov 11, 2020

Thanks for leaving a great review! Much appreciated!

Verified Customer

starstarstarstarstar

George

June 8th, 2020 Dayton, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Is been very good, they respond very fast. I set my alarm to not get a call for 30 seconds so if I do trip the alarm, but they still call. I guess that's good

Cove Logo

Reply from Cove

Nov 11, 2020

Thanks for sharing and leaving us a review!

Verified Customer

starstarstarstarstar

John

June 8th, 2020 Orlando, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been great to work with, system very easy to use and setting up was easy.

Cove Logo

Reply from Cove

Nov 10, 2020

Thank you! Glad to hear you enjoy your system! Thanks for the review!

starstarstarstar_borderstar_border

Lisha Fischer

June 6th, 2020 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

First I want to say, their response time to alarms is FAST, too fast. When you cancel an alarm, they still call. I thought I'd give COVE a try since they were a new company. I ordered their Home Al arm System (door/window sensors, Glass break and motion sensors). The first time I tested the system in 'AWAY" mode, the motion sensors wouldn't work. Cove replaced the entire system but, for some odd reason, we could not figure out, the motion sensors still would not work in our home. I had been working with the manager, who was very patience and helpful with trying to make sure the system worked for us. We tried for hours without any luck. My theory is, I think our outdoor security cameras were interfering with their motion sensors transmission because they were all installed on exterior corner walls that had security camera installed on the outside. When we disarmed the security cameras, we got them to work most of the time. The ONLY location in our home they appeared to work was the hallway. Being that you cannot install the motion sensors in front of windows and the rooms all had 2 windows, exterior walls was the only location we could use. Next, I wanted to test the Glass breaks. The glass break sensors should activate within 15 feet of a window or glass door. We installed one at approximately 11 1/2 feet from a large window, we tested it by actually breaking glass at 15 feet, 11 feet, 10 feet, and 6 feet and it NEVER went off. I contacted their technical support and was told to try testing them using a recorded sound of glass breaking, so I did a live video using several glass break effect sounds from Youtube, using my BOSE speakers with the sensors at 6 feet away from the speakers. They DID NOT go off, one did go off at approxiamately 4 feet but with several test they would only go off if the sensors were right in front of the speakers. The issue was they wouldn't trigger properly as shown in the video. The door and window sensors worked fine during both 'STAY' and 'AWAY' mode test. We also had issues with the panel. It would start counting down at night in 'STAY' mode for some odd reason and we had to get up to disarm it and arm it again. It you are going to have a Home Security System to secure your home both at home and away from home, you need a reliable and dependable system that works 100% of the time. Cove's call dispatch center appears to be reliable with responding to alarms but that's not enough, I need the alarm system to be as reliable to protect my home and my family from intruders. If it can't do that, what's the purpose of paying for the service? I have notified Cove that we wish to return the system. Hopefully we can find a system that actually work for us and one we can rely on to work for us. I suggest anyone with a Cove security system, test all their devices in both 'STAY' and 'AWAY' modes to assure they work properly.

Cove Logo

Reply from Cove

Jun 08, 2020

I am so sorry you had a poor experience with your equipment. I am super glad, however, that our customer service team did everything possible to make it right. We have a 60-day money-back guarantee for situations like this or any reason whatsoever because we want every Cove customer to be happy they chose Cove. We will send you a prepaid return label so you can return your system and we will send your full refund once we receive your equipment in our warehouse. We are sorry that we could not make our system work in your particular situation and appreciate you giving Cove a try.

starstarstarstarstar

Karla Lopez

June 3rd, 2020 Elizabeth, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Absolute BEST customer service I have ever had in my entire lifeeeeeeee. Super super helpful, on the phone for over an hour and didn’t even realize it. Honestly amazing.

Cove Logo

Reply from Cove

Nov 10, 2020

Thanks for leaving us a great review Karla! We truly appreciate it!

Verified Customer

starstarstarstarstar

Jeff

June 2nd, 2020 Greencastle, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is the best going. The system is very easy to navigate through and very complete.

Cove Logo

Reply from Cove

Nov 11, 2020

So glad to hear! Thanks for leaving us a review!

Verified Customer

starstarstarstarstar

Jerry Hemmerle

June 2nd, 2020 Mooresville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy install, simple intuitive operation. Camera could be improved with battery power rather than electric.

Cove Logo

Reply from Cove

Nov 11, 2020

Thanks for leaving us a review and feedback! We take all these to heart.

Verified Customer

starstarstarstarstar_border

My Experience with Cove

June 2nd, 2020 Palmetto, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy Installation and customer service is great also. The only issue I had was when I first got my system, had to have a sensor replaced. Battery was not working.

Cove Logo

Reply from Cove

Nov 11, 2020

Thanks for taking the time to leave us a review! Did we replace that faulty sensor, or is there anything else we can do to help?

Verified Customer

starstarstarstarstar

Ryan Hawley

June 2nd, 2020 Grants Pass, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love my system. The order process was amazing. I choose the $35 plan and all the equipment was free. Due to covid 19 my income has stopped and they gave me the last 2 months free. They have an incredible staff.

Cove Logo

Reply from Cove

Nov 10, 2020

We sincerely try for all our customers. Thanks Ryan for leaving us a review!

Verified Customer

starstarstarstarstar

az happy

June 2nd, 2020 Surprise, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

all products work fine, customer service is outstanding plus and pricing is the best !

Cove Logo

Reply from Cove

Nov 11, 2020

So glad to hear! Thanks for leaving us a great review!