Cove

I'm extremely happy with Cove's cost and installation. It was truly simple. Only two concerns. 1 I had no idea the camera doesn't connect to the system and this needs to be made more clear before and during purchase, it's totally separate. None of the packaging states this either. I would've liked to know upfront but I'm ok with it now and I feel many people whow want the camera connected would be upset to find this out after the fact. 2 the panel didn't prompt for the Co and Smoke Detectors like it did the other sensors. I called to confirm installation as directed but had to go back and add those. Once I added my extra points and got camera app setup and working, it's fine. Customer service was great, very helpful. I think this is a great product, happy and relieved to find it. You wouldn't believe what I paid for and went through with vivint for 5 yrs.

Excellent customer service. High quality products and already assigned sensors from the online order. Just have to make sure you have a good cell signal with AT&T at your location. Overall great product and service

They are very prompt at calling me when my alarm goes off

Reply from Cove

Jul 22, 2019

Thanks, Jamie for the review. We do love to please.

They are very helpful they could make the process a bit more defined but they are nailing it. Keep the platform open to expansion. New products and connectivity.

Reply from Cove

Jul 22, 2019

Thanks, Anthony for the review. We appreciate the feedback.

The service is great. I wish we could have a second keypad

Reply from Cove

Jul 22, 2019

Thanks, Brittney for the review. We appreciate the feedback.

I have really enjoyed having them as our security system for both our house and work. Very helpful when we need assistance. Personalized care.

Reply from Cove

Jul 17, 2019

Thanks, Jessica. We strive our best to do provide a great customer experience.

The prices and customer service is phenomenal

Reply from Cove

Jul 17, 2019

Thanks for the review. We do strive for great customer service.

i love it and feel safe the only thing to change is the when you put alarm on to make 20 mins because by the time you get out or go to bed somebody can still come in

Reply from Cove

Jul 17, 2019

Thanks for the kind review. Great feedback.

Cove has been great! Easy installation right out of the box.

Reply from Cove

Jul 17, 2019

Thanks for the kind review.

Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time

Reply from Cove

Jul 17, 2019

Thanks for the review T Smith.

They have been amazing! The system is easy and customized! Service is always amazing!

Reply from Cove

Jul 17, 2019

Thanks for the review Steve Thorton. We do want excellence in our service.

Fair. They could improve on their technology and communication when an alarm is triggered

Reply from Cove

Jul 16, 2019

Thanks for the Feedback Sheena. Although our panel has won awards we know there is always room for improvement and are currently developing new technology. We will reach out to you about your alarm.

It''s a good system but it sort of ridiculous that the basic monitoring plan does not come with the App access. It should at least allow payments and some set up.

Reply from Cove

Jul 02, 2019

Thanks for the feedback. We appreciate it. We are building a customer portal and it will be ready soon.

extremely simple installation, great customer service, ease of operation, lifetime warranty when paid up front, quick on time delivery, monthly auto billing

Reply from Cove

Jul 02, 2019

Thanks for the kind review.

Great home security system and excellent response time. I do wish they offered an outdoor camera and a video doorbell

Reply from Cove

Jul 02, 2019

Thanks for the kind review Deb. We appreciate the feedback. We will have a doorbell camera soon and an outdoor camera native to our system as well.

So far, all is as expected. Easy install, set up. All working fine

Reply from Cove

Jul 02, 2019

Thanks for the review Arnie. So glad everything is working ok.

Excellent service and explanations. Product worked as advertised. Installation procedure was straight forward and simple.

Reply from Cove

Jul 02, 2019

Thanks for the kind review Rob. We appreciate you being our customer.

Great system. Siren could be a lot louder though'

Reply from Cove

Jul 02, 2019

Thanks for the review. We appreciate the feedback.

They perfect in respectfully in take care of they customers

Reply from Cove

Jul 02, 2019

Thanks for the kind review. We do love taking care of our customers.

Awesome customer service. The product is amazimg

Reply from Cove

Jun 14, 2019

Thanks, Joshua. We love to please.

I''ve enjoyed the security. Equipment seems good.

Reply from Cove

Jul 02, 2019

Thanks for the kind review.

I've been using cove for a couple of months know and I love it. Installation was easy and the customer service is great. I've accidentally tripped the alarm twice and each time the response time has been a couple of seconds. Price is also great. I just wish I could monitor the cameras and system all from one app.

Reply from Cove

Jul 17, 2019

Thanks for the review Michelle. We love providing fast response times.

I posted a review and got a call from a different rep. I explained the extreme circumstances that we are going through that the previous customer service rep didn't give me a chance to explain. This rep was willing to bend in order to keep us as customers and I appreciate that very much. I did find out some things about the camera that I wasn't told when we bought the system, which adds to the monthly price - one basis for our purchasing the system and service - so that's why I'm giving only four stars. I guess there is a steep learning curve for people starting a new business.

Ive had Cove for just a few months, but Cove has, by far, exceeding my expectations. The process to buy the system is seamless and easy to use, the equipment was shipped quickly too. The setup is even easier, it was installed in just minutes. I've ordered extra equipment after the initial purchase, and that too was an easy process from placing the order to adding it to the Home Control Panel. The Cove App from the phone has also been useful in that I I'm able to Arm and Disarm my system from my phone, anywhere, whenever someone needs to come into my house when in not home, like family or a friend. My home alarm has been triggered while I was not at home, and Cove Monitoring called me within seconds to let me know. The Cove Customer Service reps are outstanding and their response time is like none other, even on Social Media, I always get a quick and friendly response, and the best part it's a human. I do want to shout out Dallin who dedicated time to make sure any possible issue I encountered was addressed in an expeditious manner. I'm excited to see the features coming in the near future and I've already recommended Cove to several family, friends and coworkers. I'm confident my house is protected using Cove.

I love Cove Smart!! I've had them for about a month now and I am beyond happy. If you looking for security, affordability, great equipment and excellent customer service then you found the right company.

Reply from Cove

Jun 14, 2019

Wow, thanks for the kind review Yanira.

It is nice experience with cove. It would be great if the sticker of cove can sign in dark.

Reply from Cove

Jun 14, 2019

Thanks, Anand. We appreciate your review.

Great customer service, fast response, always friendly

Reply from Cove

Jun 14, 2019

Thanks, Arnita. We love to be all those things.

Great customer service was great and the service was easy to install. The price is awesome and I am very happy so far.

Reply from Cove

Jun 14, 2019

Thanks, Alana. We are so excited you are happy.

No video door bell like I wanted. I dont want the product

Reply from Cove

Feb 08, 2019

You are right Loretta, we don't have a doorbell cameras. Thanks for your feedback though. We feel deeply hurt you gave us such a poor review for something we do not advertise on our website.

They should add a camera that connect to the security pad.

Reply from Cove

Feb 08, 2019

We anticipate lots of increased features for Cove in the future:).

Reaction time is awesome. We had two incidents to where the alarm went off and I love how they need the code to deactivate

Reply from Cove

Jun 14, 2019

Thanks, LC. We are so pleased.

The remote fobs, I love the system! Works great! No problems! Shipped fast! No billing problems, comes out of my account same time every month with no hidden fees!

Reply from Cove

Jun 14, 2019

Thanks, we love the key remotes as well.

Ease of setting up and using. Getting multiple different text messages when alarm is accidentally triggered.

Reply from Cove

Jun 14, 2019

Thanks, mom of 4. Great review.

Great customer service, you always get prompt attention when calling in with questions. There products are easy to install and understand.

Reply from Cove

Jun 14, 2019

Hello, happy Florida customer. Thanks for your review.

Great, very helpful when I need a question answered.

Reply from Cove

Jun 14, 2019

Thanks, Charles. We love answering questions.

Good company. Good service. I called in to set up and the operator was extremely polite and helpful. Also the smoke alarm went off once and they were quick to check and make sure everything was okay. I also love that I get text alerts if there are any alarms.

Reply from Cove

Jun 14, 2019

Thanks, Charles. We will always strive to please.

Friendly customer service, acceptable equipment. Love the keypad and feel safe and secure when sleeping. I feel like the response time when the alarm is set off could be faster. I have accidentally tripped it a few times and it was about a minute before someone called or came over the speaker on the keypad box. The remotes work wonderfully and I can arm and disarm from my driveway pulling up to the house.

Reply from Cove

Feb 06, 2019

Thanks for the review D. We will reach out to you about the response time. "about a minute" is unusually slow.

Cove is an excellent home security company. I fully trust their product and encourage others to purchase Cove home security systems.

Reply from Cove

Jun 14, 2019

Thanks, Margaret. We appreciate the review.

We have liked everything about the system so far! Easy to set up and use. We like it so much when we set it up, that we decided to add additional sensors. Customer service was great. Even though the promotion had ended from when we bought the original equipment, they honored those prices.

Reply from Cove

Jun 14, 2019

Thanks, Sarah. We love taking care of our customers.

Great customer service! Fast response too. I have no complaints

Reply from Cove

Jun 14, 2019

Thanks, Leslie. We love it when our customers have a great experience.

Great service and dependability peace of mind

Reply from Cove

Jun 14, 2019

Thanks. We love to be dependable.

Great coustmer service, need to get a door bell camera

Reply from Cove

Jul 17, 2019

Thanks for the review, Maurice. Great feedback. We will have a customer portal up soon.

Love Cove, Would like more self service options. But its early, I understand that and am willing to be patient within reason. This self service includes, editing the names and types of sensors I have (i.e. door vs window) and editing billing information.

Reply from Cove

Jul 17, 2019

Thanks for the review Maurice. The customer portal will be up soon.

They have been wonderful. Customer service is super accessable and they are incredibly helpful! When I purchased the system, there was a glitch on the website and they took full responsibility and even offered us a discount to make up for it. Plus the lifetime warranty is unheard of!

Reply from Cove

Jul 17, 2019

Thanks for the review Jordan. We do stand by our product. We are glad you are satisfied.

So far, perfect! I love the prompt text/call response when the alarm triggers. My husband says "they don't play around with safety". And they are an easy company to work with.

Reply from Cove

Jul 17, 2019

Thanks, Claudine for the review. You are so right. You know what the best part Claudine, we are just getting started:)

Installation was simple and hassle free, and it's been easy to to get in touch with anyone when I need.

Reply from Cove

Jul 17, 2019

Thanks, Crystal for the review. We love to be very accessible to our customers.

Its been pretty amazing! The only thing I wish they would add is being able to track activity of doors opening and closing. Other than that its perfect!

Reply from Cove

Jul 22, 2019

You're in luck Miranda! You can view your doors open/close by going to "History" on your panel or "Activity" on your smartphone app. Thanks for the review.

Love it! It arrived quickly, was easy to install andthe team was very supportive when I had financial diffiuclty which effected my ability to pay

Excellent alarm system. Simple to setup and use, cost of equipment and monitoring is very competitive. System exceeded my expectations.

Its a great company. Great communication, only thing that can be proven on. Is the website. When I signed up I could not access alot. But they have came to me an said they are fixing that. Which I trust this company. An the price is awesome.