Verified
4.8
8.5
Overall Score
Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.
The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.
Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.
Cove security reviews are overwhelmingly positive, awarding Cove home security an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below.
Cove’s security system is wireless, easy-to-use technology that is simple and straightforward. Customers can install the home security system themselves within minutes.
The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. A DIY security system is often customers' preferred home security solution.
You can customize your Cove alarm system to meet your home’s specific security needs. You can purchase basic equipment through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree.
Cove provides 24-hour shipping, so you can receive your security system as quickly as possible and install as soon as you'd like. This way, you don’t have to wait weeks to secure your home. Many home security providers have a difficult setup process and may take weeks to complete the process, especially if professional installation is required and needs to be scheduled.
Cove home security is reasonably priced, with a monthly fee ranging from $14.99 - $34.99 monitoring. If you keep Cove's monitoring services for 36 months or more, you do not have to sign a long-term contract, nor do you have to pay any equipment fees or an upfront cost.
You have the option to cancel any time before the 36 months are up, but you will have to cover the equipment costs of your security package (up to $500).
With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your motion detector, glass break sensor, video doorbell, or indoor camera records suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”
Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. If you don’t like Cove’s home security services, you can send the system back for a full refund including shipping costs. Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them.
Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.
Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home. Through the mobile app, customers receive the following:
Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:
Cove is a do-it-yourself home security provider, and as such, does not provide professional installation of its systems. But as has been mentioned previously, Cove provides a fast and easy DIY installation process that anyone can navigate. The company also provides 24/7 customer support in the event that customers have questions or need additional help setting up their systems.
Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.
Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.
A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.
The Cove touch panel has an integrated microphone and speaker to enable two-way communication with our professional monitoring team in the event of an alarm.
Live Assist FAQ
This feature allows two-way communication directly from your panel. This can be done by:
In an emergency, the monitoring center is able to speak to whoever is home, even if you've changed your emergency contact numbers.
Verbal Hostage Code
You can set up a verbal hostage code to relay to the monitoring center to discreetly dispatch emergency responders. This can also be accomplished via a 4-digit hostage passcode. To set up your verbal hostage code, give us a call.
We want you to love your Cove system, and we understand that it may take time to try it out. We are confident that you’ll enjoy the increased peace of mind and added protection for your home and loved ones. If for some reason we do not live up to your expectations within 60 days, send it back for a full refund.
Cove will provide a complete refund of service and equipment charges, as long as you notify us no later than sixty (60) days following your date of purchase (the “60-Day Refund Period”). You must also ship the Product(s) you want to return to us no later than (the "60-Day Refund Period"). The purchased products need to be returned with all the components of the original purchase in good working condition. Please review our Refund Policy for more information.
At the end of the day, we will always take care of our customers. If you have an extenuating circumstance, we will do our best to work it out.
We offer three levels of protection to accommodate the unique needs of our customers:
Level 1 — Basic Protection
We suggest you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors and/or glass breaks. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time.
Level 2 — Intermediate Protection
Purchase sensors for all your exterior doors and the main areas of your home. We suggest covering all ground-level windows with window sensors or glass breaks detectors for windows that don't open. We also encourage considering flood sensors, carbon monoxide detectors, medical pendants, and fire detectors for additional life safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, some home insurance companies offer additional discounts for monitoring fire and flood in your home.
Level 3 — Advanced Protection
Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home.
Cove InstaText is a revolutionary way to notify you and those you trust if an alarm is triggered.
When our monitoring station receives an alarm from your system, InstaText is the first means of communication. InstaTex will send you a text message with a link where you can either dismiss the alarm or dispatch emergency responders. If we do not get a response in 15 seconds, we will attempt to reach you through the panel and via phone call. If you confirm your emergency, dispatchers will be contacted immediately. If you dismiss the emergency, you will be asked for your password.
You have the option to add emergency contacts when you set up your system. Your emergency contacts will also be contacted via InstaText if your alarm goes off. You can edit or add emergency contacts at any time by emailing our support team.
In your hand, you hold the heart of our Cove monitoring system. At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world.
Cove Mobile App Features Include:
You can choose between two of Cove’s monitoring plans, Cove Basic and Cove Plus, for 24/7 alarm monitoring with no contracts (yes, you can cancel anytime). It’s like a big security blanket for your home.
Cove Basic
Cove Plus
We began this journey in an effort to make security and peace of mind easy and accessible to everyone. With that in mind, we designed the first professional home security solution offering simple, do-it-yourself (DIY) installation; premium equipment; and professional, 24/7 home monitoring with best-in-class customer support. Founded in 2018, our team has a combined 30+ years of experience in the home security industry. We know that in an increasingly uncertain world, our homes, now more than ever, have become a safe haven. We’re delivering a sense of safety and protection for what matters most in our users’ lives. It’s that understanding that has resulted in Cove’s customer-centric approach to home security. We’re proud to share that 94 percent of all customer reviews are five stars, which means that Cove has the highest percentage of 5-star ratings of any national home security company. We are committed to remaining the #1 customer-rated home security solution and delivering an affordable service with no binding contracts and must-have features to enable the fastest response times and fewer false alarms. That’s our peace of mind promise.
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6 months ago
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Nov. 10th, 2020
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Excellent company!
6 months ago
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Nov. 11th, 2020
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Janay Peters
6 months ago
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Nov. 10th, 2020
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7 months ago
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7 months ago
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7 months ago
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8 months ago
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ronny linebaugh Leander, TX
8 months ago
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Nov. 10th, 2020
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Marco Blazquez Jarrell, TX
10 months ago
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Nov. 11th, 2020
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