Cove

I installed cove in my home 2days ago 07/16 2020 ,easy setup works great left Adt now I pay 1/3 of the price for cove.i also get more options with cove and works with cellular phone ,awesome company

After lookin for a DIY system comparable to Alarm.com with an app I found it. Very easy to install. One for home and one for our Mountain Home. I really like this system

Great product. Excellent customer service. Perfect price.

They have been great to work with, system very easy to use and setting up was easy.

Is been very good, they respond very fast. I set my alarm to not get a call for 30 seconds so if I do trip the alarm, but they still call. I guess that's good

First I want to say, their response time to alarms is FAST, too fast. When you cancel an alarm, they still call. I thought I'd give COVE a try since they were a new company. I ordered their Home Al arm System (door/window sensors, Glass break and motion sensors). The first time I tested the system in 'AWAY" mode, the motion sensors wouldn't work. Cove replaced the entire system but, for some odd reason, we could not figure out, the motion sensors still would not work in our home. I had been working with the manager, who was very patience and helpful with trying to make sure the system worked for us. We tried for hours without any luck. My theory is, I think our outdoor security cameras were interfering with their motion sensors transmission because they were all installed on exterior corner walls that had security camera installed on the outside. When we disarmed the security cameras, we got them to work most of the time. The ONLY location in our home they appeared to work was the hallway. Being that you cannot install the motion sensors in front of windows and the rooms all had 2 windows, exterior walls was the only location we could use. Next, I wanted to test the Glass breaks. The glass break sensors should activate within 15 feet of a window or glass door. We installed one at approximately 11 1/2 feet from a large window, we tested it by actually breaking glass at 15 feet, 11 feet, 10 feet, and 6 feet and it NEVER went off. I contacted their technical support and was told to try testing them using a recorded sound of glass breaking, so I did a live video using several glass break effect sounds from Youtube, using my BOSE speakers with the sensors at 6 feet away from the speakers. They DID NOT go off, one did go off at approxiamately 4 feet but with several test they would only go off if the sensors were right in front of the speakers. The issue was they wouldn't trigger properly as shown in the video. The door and window sensors worked fine during both 'STAY' and 'AWAY' mode test. We also had issues with the panel. It would start counting down at night in 'STAY' mode for some odd reason and we had to get up to disarm it and arm it again. It you are going to have a Home Security System to secure your home both at home and away from home, you need a reliable and dependable system that works 100% of the time. Cove's call dispatch center appears to be reliable with responding to alarms but that's not enough, I need the alarm system to be as reliable to protect my home and my family from intruders. If it can't do that, what's the purpose of paying for the service? I have notified Cove that we wish to return the system. Hopefully we can find a system that actually work for us and one we can rely on to work for us. I suggest anyone with a Cove security system, test all their devices in both 'STAY' and 'AWAY' modes to assure they work properly.

Reply from Cove

Jun 08, 2020

I am so sorry you had a poor experience with your equipment. I am super glad, however, that our customer service team did everything possible to make it right. We have a 60-day money-back guarantee for situations like this or any reason whatsoever because we want every Cove customer to be happy they chose Cove. We will send you a prepaid return label so you can return your system and we will send your full refund once we receive your equipment in our warehouse. We are sorry that we could not make our system work in your particular situation and appreciate you giving Cove a try.

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Absolute BEST customer service I have ever had in my entire lifeeeeeeee. Super super helpful, on the phone for over an hour and didn’t even realize it. Honestly amazing.

Cove is a full function alarm system with excellent rates and top notch customer service.

Easy install, simple intuitive operation. Camera could be improved with battery power rather than electric.

Customer service is the best going. The system is very easy to navigate through and very complete.

Easy Installation and customer service is great also. The only issue I had was when I first got my system, had to have a sensor replaced. Battery was not working.

all products work fine, customer service is outstanding plus and pricing is the best !

I love my system. The order process was amazing. I choose the $35 plan and all the equipment was free. Due to covid 19 my income has stopped and they gave me the last 2 months free. They have an incredible staff.

I love the customer service and their knowledge on the system forbearance association fees

The customer service at Cove is amazing and I am very impressed with that aspect of the company. I have had a couple glitches with the equipment, but nothing major and it was easily rectified over the phone.

I've called in to speak with customer service and it went very smoothly and my questions were answered. Callback time for false alarm wasn't bad either!

Excellent customer service.. Need outdoor cameras

Excellent!! Easy to install. Rest good at night knowing I am secured.

Good, prompt, and friendly service. Their customer service was very helpful.

Great customer service. Unable to use it with my Google Home and the app needs work.

I left Simplisafe for Cove and am very happy. The all in one key pad is the best.

Great gear, quality, monitoring services, easy installing, great customers service, fast delivery, lifetime warranty including batteries with $29, monthly full 24/7 monitoring, free moving remove and reinstall. As for the down side better peel and stick sensors tape for mounting would help but easy fix bay a 1/4 roll of double sided tape extra stick. Only certain surfaces need improved tape. Other than that all I'd 5 stars ot call any competitor and pay 2 or 4 times more 1 year warranties, monthly monitoring is way more and it relies on your home cive is self contained cellular with master panel all talk back monitoring centers to you on their system. IT'S 5 STARS!

Amazing customer service and user friendly!

Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.

Reply from Cove

Apr 03, 2020

Thanks for the kind review, Bill. Great feedback as well. We too are really excited about the integrated cameras. We will have them by the end of this calendar year.

Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.

Reply from Cove

Apr 02, 2020

Thanks, Kyle for the great feedback. We always want to get better. We will have integrated cameras into the Cove app by the end of this calendar year. We will also have a customer portal by the end of this summer as well. Always wanting to get better. We do strive to have prompt and friendly customer service people. It is very important to us.

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I'm very happy with Cove as far as the system and the service received when I had to call in.

Very good service and product at a very good price!

Awesome. Way better than ADT. Would be nice if website had place to update authorized users.

I have had two alarms and they contacted me within five minutes, which is outstanding in this day and age.

Good product and service, need to integrate Yi camera with the alarm app.

I love everything about my system! An outdoor camera would be nice in the future, though.

Great experience with them. Initial install was dicey as the system, while in installation mode, sent an emergency call out to dispatchers. The gitch was quickly fixed, but should have never happened during the initial install.

Top-notch through and through. Ease of installation was surprising. The system performs well and is user-friendly.

They're Awesome!!! I've enjoyed the service and support. I wish they had an additional keypad for the back door.

It's been great and I like the customer service when I call. What needs improvement is the website. I tried to go in and change my billing info but it's no where to be found.

Reply from Cove

Mar 09, 2020

Thanks for your feedback, Lala. We will be launching a customer portal by the end of this Summer in 2020. So glad you are pleased though.

I like everything they stand for and do because they are for the customer and I can't think of anything they need to improve on they are the best already

We love this system! Affordable, immediate response from the cove team to any issue, extremely easy to set up. We love the app especially!

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

Reply from Cove

Mar 09, 2020

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.

Excellent, they have a great product and excellent service.

Fantastic product very easy install very good customer service

My family uses Cove for our home security, and we haven’t had a problem cents. It was very easy to install, and the workers were very nice and helpful with getting us the right option for our home.

Reply from Cove

Mar 09, 2020

Thanks for the kind review, Brayden. Glad we could get your family taken care of.

Wow, what a month we had dealing with Cove. The first panel they shipped didn't work. We plugged it in all around the house and it never turned on. They had me open the back of the device and check the battery, sim card, some cord, etc. Must be defective. Shipped me out a new one. Plugged it in and hurray, at least this one turned on! The first step is testing the cellular connection. It didn't work. They had me move the device by the window, all around the house, etc. Wouldn't connect. Again, they had me bust out the screw driver to undue the device and again check the battery, sim card, cord, etc. All seems fine. Chatted with them over a few days and they kept making me do a hard reset of the panel but nothing worked (oh, and of course - I'm being charged for "monitoring" during this time). FINALLY, after one month of issues, someone says "How strong is AT&T in your area?". I say I have no clue. They check and realize we are in a low coverage zone so they can't monitor us. You'd think this is something they would check with their website before shipping the product to you! Oh, and they offered to let me keep the device (and they would suspend the monitoring payments) until the roll out the Verizon panel. When will that be? Next year. :) I don't think so, Cove.

Reply from Cove

Feb 26, 2020

Hello KS, I am sorry so sorry that happened. That is so frustrating. We want to make this right to the best of our ability. We strive to train our people to the best of our ability, and I am confident we can find an amicable solution for all parties involved, particularly for all the headaches you had to go through and it didn't even end up working due to low cell signal. Please give us a call at 855-269-3669 and we will help you make this right.

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The shipment came quickly, even more quickly than anticipated. Everything that was supposed to be there was. The installation was truly simple. My interactions with customer service have been excellent. I've found them to be prompt in answering, courteous, very knowledgeable, and friendly. I am so pleased that we chose this system, and I definitely recommend it.

It's been great response, all equipment works as it should, prompt and friendly customer service, great experience so far!

Reply from Cove

Jan 06, 2020

So glad to hear that Ben. So happy you are pleased.

Great experience. Cove is affordable, with high quality equipment,very efficient, and great service. We feel a lot safer. I have no complaints at all.

Reply from Cove

Jan 06, 2020

Thanks for the review, Tracy. So glad you are pleased.

Excellent. I love their response time when the alarm goes off. Just wish I could pay my bill online

Reply from Cove

Jan 06, 2020

Glad you love our response time Shanee. We will have a customer portal available by this calendar year.

I bought the system a couple months ago. So far i haven't had a problem. Customer service has always been amazing when i call. The response time has been amazing when the alarm gets set off accidentally (which has happened since i had to get use to setting the alarm lol) i even ordered more sensors as well without any problems. I would recommend this system to everyone.

Reply from Cove

Jan 08, 2020

So happy we could protect your home and family. We love providing great experiences.

They have great customer service, and they are always willing to help.

Reply from Cove

Dec 30, 2019

Thanks for the kind review. We love helping our customers.

Their service is excellent. Product works beautifully!

Reply from Cove

Dec 30, 2019

Thanks, Diane for the kind review. We love to hear this type of raving experience.