Cove

Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.

Reply from Cove

Apr 03, 2020

Thanks for the kind review, Bill. Great feedback as well. We too are really excited about the integrated cameras. We will have them by the end of this calendar year.

Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.

Reply from Cove

Apr 02, 2020

Thanks, Kyle for the great feedback. We always want to get better. We will have integrated cameras into the Cove app by the end of this calendar year. We will also have a customer portal by the end of this summer as well. Always wanting to get better. We do strive to have prompt and friendly customer service people. It is very important to us.

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Very good service and product at a very good price!

I'm very happy with Cove as far as the system and the service received when I had to call in.

Awesome. Way better than ADT. Would be nice if website had place to update authorized users.

I have had two alarms and they contacted me within five minutes, which is outstanding in this day and age.

I love everything about my system! An outdoor camera would be nice in the future, though.

I like everything they stand for and do because they are for the customer and I can't think of anything they need to improve on they are the best already

They're Awesome!!! I've enjoyed the service and support. I wish they had an additional keypad for the back door.

Good product and service, need to integrate Yi camera with the alarm app.

Top-notch through and through. Ease of installation was surprising. The system performs well and is user-friendly.

Great experience with them. Initial install was dicey as the system, while in installation mode, sent an emergency call out to dispatchers. The gitch was quickly fixed, but should have never happened during the initial install.

For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

Reply from Cove

Mar 09, 2020

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

We love this system! Affordable, immediate response from the cove team to any issue, extremely easy to set up. We love the app especially!

Excellent, they have a great product and excellent service.

Fantastic product very easy install very good customer service

It's been great and I like the customer service when I call. What needs improvement is the website. I tried to go in and change my billing info but it's no where to be found.

Reply from Cove

Mar 09, 2020

Thanks for your feedback, Lala. We will be launching a customer portal by the end of this Summer in 2020. So glad you are pleased though.

My family uses Cove for our home security, and we haven’t had a problem cents. It was very easy to install, and the workers were very nice and helpful with getting us the right option for our home.

Wow, what a month we had dealing with Cove. The first panel they shipped didn't work. We plugged it in all around the house and it never turned on. They had me open the back of the device and check the battery, sim card, some cord, etc. Must be defective. Shipped me out a new one. Plugged it in and hurray, at least this one turned on! The first step is testing the cellular connection. It didn't work. They had me move the device by the window, all around the house, etc. Wouldn't connect. Again, they had me bust out the screw driver to undue the device and again check the battery, sim card, cord, etc. All seems fine. Chatted with them over a few days and they kept making me do a hard reset of the panel but nothing worked (oh, and of course - I'm being charged for "monitoring" during this time). FINALLY, after one month of issues, someone says "How strong is AT&T in your area?". I say I have no clue. They check and realize we are in a low coverage zone so they can't monitor us. You'd think this is something they would check with their website before shipping the product to you! Oh, and they offered to let me keep the device (and they would suspend the monitoring payments) until the roll out the Verizon panel. When will that be? Next year. :) I don't think so, Cove.

Reply from Cove

Feb 26, 2020

Hello KS, I am sorry so sorry that happened. That is so frustrating. We want to make this right to the best of our ability. We strive to train our people to the best of our ability, and I am confident we can find an amicable solution for all parties involved, particularly for all the headaches you had to go through and it didn't even end up working due to low cell signal. Please give us a call at 855-269-3669 and we will help you make this right.

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The shipment came quickly, even more quickly than anticipated. Everything that was supposed to be there was. The installation was truly simple. My interactions with customer service have been excellent. I've found them to be prompt in answering, courteous, very knowledgeable, and friendly. I am so pleased that we chose this system, and I definitely recommend it.

I bought the system a couple months ago. So far i haven't had a problem. Customer service has always been amazing when i call. The response time has been amazing when the alarm gets set off accidentally (which has happened since i had to get use to setting the alarm lol) i even ordered more sensors as well without any problems. I would recommend this system to everyone.

Reply from Cove

Jan 08, 2020

So happy we could protect your home and family. We love providing great experiences.

It's been great response, all equipment works as it should, prompt and friendly customer service, great experience so far!

Reply from Cove

Jan 06, 2020

So glad to hear that Ben. So happy you are pleased.

Great experience. Cove is affordable, with high quality equipment,very efficient, and great service. We feel a lot safer. I have no complaints at all.

Reply from Cove

Jan 06, 2020

Thanks for the review, Tracy. So glad you are pleased.

Excellent. I love their response time when the alarm goes off. Just wish I could pay my bill online

Reply from Cove

Jan 06, 2020

Glad you love our response time Shanee. We will have a customer portal available by this calendar year.

Their service is excellent. Product works beautifully!

Reply from Cove

Dec 30, 2019

Thanks, Diane for the kind review. We love to hear this type of raving experience.

I am totally satisfied It was easy to install and customer service helped when we hit a glitch.

Reply from Cove

Dec 30, 2019

So glad you are satisfied. Happy we could help.

They have great customer service, and they are always willing to help.

Reply from Cove

Dec 30, 2019

Thanks for the kind review. We love helping our customers.

They are very friendly and when they send text about alarms and I respond they don't need to call if I say it's ok

Reply from Cove

Dec 17, 2019

We are so pleased that you are satisfied. Thanks for the review, Scott.

I would sure love to see video intergration into your product line. Besides that, we love your serivce and would (have) highly receomended it to many.

Reply from Cove

Dec 17, 2019

We highly recommend our amazing customers. Thanks for the review.

Our experience with Cove has been nothing short of amazing. The pricing is amazing for anyone on a budget, the equipment is well built and looks great, and the customer service is very helpful and quick to respond. The alarm side immediately sends a text and calls you for an update promptly. They need to improve their site from a current customer standpoint allowing for tutorials or questions regarding smart device setup/sync, questions, and billing.

Reply from Cove

Dec 17, 2019

The customer portal is coming soon Josh. By the first part of next year. Thanks for the kind words though.

LOVE MINE.EASY FAST SET UP TIME. WISH IT SAW MY CAM

Reply from Cove

Dec 17, 2019

Thanks for the kind review, Gregory. We will have more automation products in the future.

I have found there is A lag time with our inside camera.

Reply from Cove

Dec 17, 2019

Thanks for the feedback. We will let our third-party provider know for sure.

I love Cove!!!! Great customer service! Great price

Reply from Cove

Dec 17, 2019

Thanks for the kind review, Danny. We love providing all those things.

They are very understanding and service is great.

Reply from Cove

Dec 17, 2019

Thanks, Brett for the kind words. We love hiring sympathetic support personnel.

Bought the system in early July. At the end of August it started making an intermittent beeping every 15 minutes which the customer service reps told me they'd never experienced before. They were kind enough to send a new system free of charge. The new system began to do the same thing, and to make matters worse I couldn't even set it up because 7 of my 11 door/window sensors failed to register. Waste of money, useless knowledge base. Go with a real security system. Cove, fix your crap.

Reply from Cove

Dec 16, 2019

I am so sorry you didn't get what you expected Niki. Give us a call and we would be happy to remedy the situation, 855-268-3669. Because this is truly an anomaly of experience, we would be happy to work out an amicable solution for both parties. We always do right by our customers. Give us a shot:).

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By no means should you use this company. Not only is there equipment poorly designed, but their customer service is even worse. I have standard front and back doors that enter my home. The sensors would not fit on either door. I worked with their customer service department for 2 weeks sending pictures and measurements to receive no answer. And by receive no answer I mean they literally just stopped answering any emails or questions about it. Even after I emailed to ask on an update. Also, when I removed the sensors I was able to use it completely ruined my drywall and my basement door. Oh and one of the times that I set the alarm off by accident I forgot to check my phone to cancel dispatch and say I was ok. I never received a call. And I also never had a dispatched officer come to my home. Thank God I wasn’t being robbed and forced to enter my security number into the touch pad. I would not trust this company to be in charge of my safety for any reason.

Reply from Cove

Nov 22, 2019

Hello Brittany, we take poor experiences pretty seriously. I am sorry you had a poor experience. We have investigated your account and it appears we reached out to you once via email, twice via text, and left a VM, and you never reached back out except to cancel. We have already processed your 60-day money-back guarantee. We wish you would have given us an opportunity to help you. Nevertheless, thanks for giving us a try.

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I'm extremely happy with Cove's cost and installation. It was truly simple. Only two concerns. 1 I had no idea the camera doesn't connect to the system and this needs to be made more clear before and during purchase, it's totally separate. None of the packaging states this either. I would've liked to know upfront but I'm ok with it now and I feel many people whow want the camera connected would be upset to find this out after the fact. 2 the panel didn't prompt for the Co and Smoke Detectors like it did the other sensors. I called to confirm installation as directed but had to go back and add those. Once I added my extra points and got camera app setup and working, it's fine. Customer service was great, very helpful. I think this is a great product, happy and relieved to find it. You wouldn't believe what I paid for and went through with vivint for 5 yrs.

Reply from Cove

Nov 22, 2019

Thanks for the kind review Breezy. We will have integrated cameras by the next calendar year.

Excellent customer service. High quality products and already assigned sensors from the online order. Just have to make sure you have a good cell signal with AT&T at your location. Overall great product and service

Reply from Cove

Nov 22, 2019

Thanks for the review Steve. We will have Verizon and T-mobile by next calendar year.

They are very prompt at calling me when my alarm goes off

Reply from Cove

Jul 22, 2019

Thanks, Jamie for the review. We do love to please.

They are very helpful they could make the process a bit more defined but they are nailing it. Keep the platform open to expansion. New products and connectivity.

Reply from Cove

Jul 22, 2019

Thanks, Anthony for the review. We appreciate the feedback.

The service is great. I wish we could have a second keypad

Reply from Cove

Jul 22, 2019

Thanks, Brittney for the review. We appreciate the feedback.

I have really enjoyed having them as our security system for both our house and work. Very helpful when we need assistance. Personalized care.

Reply from Cove

Jul 17, 2019

Thanks, Jessica. We strive our best to do provide a great customer experience.

The prices and customer service is phenomenal

Reply from Cove

Jul 17, 2019

Thanks for the review. We do strive for great customer service.

i love it and feel safe the only thing to change is the when you put alarm on to make 20 mins because by the time you get out or go to bed somebody can still come in

Reply from Cove

Jul 17, 2019

Thanks for the kind review. Great feedback.

Cove has been great! Easy installation right out of the box.

Reply from Cove

Jul 17, 2019

Thanks for the kind review.

Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time

Reply from Cove

Jul 17, 2019

Thanks for the review T Smith.

They have been amazing! The system is easy and customized! Service is always amazing!

Reply from Cove

Jul 17, 2019

Thanks for the review Steve Thorton. We do want excellence in our service.

Fair. They could improve on their technology and communication when an alarm is triggered

Reply from Cove

Jul 16, 2019

Thanks for the Feedback Sheena. Although our panel has won awards we know there is always room for improvement and are currently developing new technology. We will reach out to you about your alarm.

It''s a good system but it sort of ridiculous that the basic monitoring plan does not come with the App access. It should at least allow payments and some set up.

Reply from Cove

Jul 02, 2019

Thanks for the feedback. We appreciate it. We are building a customer portal and it will be ready soon.