Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.
The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.
Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.
The Good
- Cove Security Reviews
- Simple DIY Installation
- Customizable Home Security
- 24-Hour Shipping
- Cove Home Security Cost
- Cove InstaText
- 60-Day Risk-Free Trial
- Lifetime Equipment Warranty
- Cove Mobile App
- Extensive Equipment/Services
Cove Security Reviews
Cove security reviews are overwhelmingly positive, awarding Cove an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below.
Simple DIY Installation
Cove’s security system is wireless, easy-to-use technology that is simple and straightforward. Customers can install the system themselves within minutes.
The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. DIY security systems are often customers' preferred home security solution.
Customizable Home Security
You can customize your Cove alarm system to meet your home’s specific security needs. You can do this through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree.
24-Hour Shipping
Cove provides 24-hour shipping, so you can receive your security system as quickly as possible and install as soon as you'd like. This way, you don’t have to wait weeks to secure your home. Many home security providers have a difficult setup process and may take weeks to complete the process, especially if professional installation is required and needs to be scheduled.
Cove Home Security Cost
Cove home security is reasonably priced, with a monthly fee ranging from $14.99 - $34.99 monitoring. If you keep Cove's monitoring services for 36 months or more, you do not have to sign a long-term contract, nor do you have to pay any equipment fees or an upfront cost.
You have the option to cancel any time before the 36 months are up, but you will have to cover the equipment costs of your security package (up to $500).
Cove InstaText
With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your security system detects motion or other suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”
60-Day Risk-Free Trial
Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. If you don’t like Cove’s home security services, you can send the system back for a full refund. Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them.
Lifetime Equipment Warranty
Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.
Cove Mobile App
Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home.
Extensive Equipment/Services
Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:
- Cove Alarm Touch control panel
- Voice Assistants
- Door Sensors
- Motion Sensors
- Key Remote
- Window Sensors
- Glass Break Detector
- Smoke Detector
- Flood Sensor
- Carbon Monoxide Detector
- Medical Button (Medical alert system to instantly notify emergency response services)
- Cove InstaText
- Cove LiveAssist (2-way communication channel between you and Cove)
- Indoor cameras
The Bad
- Time in Business
Time in Business
Started in early 2018, Cove has been in business for a relatively short time. However, despite its brief time in business thus far, Cove seems to be a trusted and well-established home security company with many beneficial services to offer.
The Bottom Line
Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.
Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.
A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.
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Learn MoreUser Reviews
Star Rating
196 Reviews
Review Breakdown
Sentiment Criteria
Karla Lopez
Absolute BEST customer service I have ever had in my entire lifeeeeeeee. Super super helpful, on the phone for over an hour and didn’t even realize it. Honestly amazing.
 Verified Customer
My Experience with Cove
Easy Installation and customer service is great also. The only issue I had was when I first got my system, had to have a sensor replaced. Battery was not working.
 Verified Customer
Thayne
Cove is a full function alarm system with excellent rates and top notch customer service.
 Verified Customer
Jerry Hemmerle
Easy install, simple intuitive operation. Camera could be improved with battery power rather than electric.
 Verified Customer
Jeff
Customer service is the best going. The system is very easy to navigate through and very complete.
 Verified Customer
az happy
all products work fine, customer service is outstanding plus and pricing is the best !
 Verified Customer
Ryan Hawley
I love my system. The order process was amazing. I choose the $35 plan and all the equipment was free. Due to covid 19 my income has stopped and they gave me the last 2 months free. They have an incredible staff.
 Verified Customer
Satisfied customer
I love the customer service and their knowledge on the system forbearance association fees
 Verified Customer
Larry and Rhonda Eells
Great gear, quality, monitoring services, easy installing, great customers service, fast delivery, lifetime warranty including batteries with $29, monthly full 24/7 monitoring, free moving remove and reinstall. As for the down side better peel and stick sensors tape for mounting would help but easy fix bay a 1/4 roll of double sided tape extra stick. Only certain surfaces need improved tape. Other than that all I'd 5 stars ot call any competitor and pay 2 or 4 times more 1 year warranties, monthly monitoring is way more and it relies on your home cive is self contained cellular with master panel all talk back monitoring centers to you on their system. IT'S 5 STARS!
 Verified Customer
Ollie
The customer service at Cove is amazing and I am very impressed with that aspect of the company. I have had a couple glitches with the equipment, but nothing major and it was easily rectified over the phone.
 Verified Customer
Jed
Good, prompt, and friendly service. Their customer service was very helpful.
 Verified Customer
Tamica
Amazing customer service and user friendly!
 Verified Customer
Christina
Great customer service. Unable to use it with my Google Home and the app needs work.
 Verified Customer
Neil Fritsch
Excellent customer service.. Need outdoor cameras
 Verified Customer
Lanny T.
Excellent!! Easy to install. Rest good at night knowing I am secured.
 Verified Customer
Phil Gerber
I left Simplisafe for Cove and am very happy. The all in one key pad is the best.
 Verified Customer
Kristen Johnson
I've called in to speak with customer service and it went very smoothly and my questions were answered. Callback time for false alarm wasn't bad either!
Bill W
Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.
Reply from Cove
Apr 03, 2020
Thanks for the kind review, Bill. Great feedback as well. We too are really excited about the integrated cameras. We will have them by the end of this calendar year.
Kyle N.
Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.
Reply from Cove
Apr 02, 2020
Thanks, Kyle for the great feedback. We always want to get better. We will have integrated cameras into the Cove app by the end of this calendar year. We will also have a customer portal by the end of this summer as well. Always wanting to get better. We do strive to have prompt and friendly customer service people. It is very important to us.
 Verified Customer
Denise Cook
I'm very happy with Cove as far as the system and the service received when I had to call in.
 Verified Customer
Jwill
Awesome. Way better than ADT. Would be nice if website had place to update authorized users.
 Verified Customer
Geraldine M.
Very good service and product at a very good price!
 Verified Customer
GMR
I have had two alarms and they contacted me within five minutes, which is outstanding in this day and age.
 Verified Customer
Alfred
Fantastic product very easy install very good customer service
 Verified Customer
Jeffrey Dean
I love everything about my system! An outdoor camera would be nice in the future, though.
 Verified Customer
David Howland
I like everything they stand for and do because they are for the customer and I can't think of anything they need to improve on they are the best already
 Verified Customer
Customer
They're Awesome!!! I've enjoyed the service and support. I wish they had an additional keypad for the back door.
 Verified Customer
Kevin Davis
Top-notch through and through. Ease of installation was surprising. The system performs well and is user-friendly.
 Verified Customer
Gadfly
Great experience with them. Initial install was dicey as the system, while in installation mode, sent an emergency call out to dispatchers. The gitch was quickly fixed, but should have never happened during the initial install.
 Verified Customer
Kimson
Good product and service, need to integrate Yi camera with the alarm app.
 Verified Customer
Bryan from Illinois.
Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.
Reply from Cove
Mar 09, 2020
Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!
 Verified Customer
Jenni
We love this system! Affordable, immediate response from the cove team to any issue, extremely easy to set up. We love the app especially!
 Verified Customer
Ron
Excellent, they have a great product and excellent service.
 Verified Customer
Lala
It's been great and I like the customer service when I call. What needs improvement is the website. I tried to go in and change my billing info but it's no where to be found.
Reply from Cove
Mar 09, 2020
Thanks for your feedback, Lala. We will be launching a customer portal by the end of this Summer in 2020. So glad you are pleased though.
 Verified Customer
David Nadeau
For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.
Brayden Ibert
My family uses Cove for our home security, and we haven’t had a problem cents. It was very easy to install, and the workers were very nice and helpful with getting us the right option for our home.
Reply from Cove
Mar 09, 2020
Thanks for the kind review, Brayden. Glad we could get your family taken care of.
KS
Wow, what a month we had dealing with Cove. The first panel they shipped didn't work. We plugged it in all around the house and it never turned on. They had me open the back of the device and check the battery, sim card, some cord, etc. Must be defective. Shipped me out a new one. Plugged it in and hurray, at least this one turned on! The first step is testing the cellular connection. It didn't work. They had me move the device by the window, all around the house, etc. Wouldn't connect. Again, they had me bust out the screw driver to undue the device and again check the battery, sim card, cord, etc. All seems fine. Chatted with them over a few days and they kept making me do a hard reset of the panel but nothing worked (oh, and of course - I'm being charged for "monitoring" during this time). FINALLY, after one month of issues, someone says "How strong is AT&T in your area?". I say I have no clue. They check and realize we are in a low coverage zone so they can't monitor us. You'd think this is something they would check with their website before shipping the product to you! Oh, and they offered to let me keep the device (and they would suspend the monitoring payments) until the roll out the Verizon panel. When will that be? Next year. :) I don't think so, Cove.
Reply from Cove
Feb 26, 2020
Hello KS, I am sorry so sorry that happened. That is so frustrating. We want to make this right to the best of our ability. We strive to train our people to the best of our ability, and I am confident we can find an amicable solution for all parties involved, particularly for all the headaches you had to go through and it didn't even end up working due to low cell signal. Please give us a call at 855-269-3669 and we will help you make this right.
TennesseeGirl
The shipment came quickly, even more quickly than anticipated. Everything that was supposed to be there was. The installation was truly simple. My interactions with customer service have been excellent. I've found them to be prompt in answering, courteous, very knowledgeable, and friendly. I am so pleased that we chose this system, and I definitely recommend it.
Samantha
I bought the system a couple months ago. So far i haven't had a problem. Customer service has always been amazing when i call. The response time has been amazing when the alarm gets set off accidentally (which has happened since i had to get use to setting the alarm lol) i even ordered more sensors as well without any problems. I would recommend this system to everyone.
Reply from Cove
Jan 08, 2020
So happy we could protect your home and family. We love providing great experiences.
 Verified Customer
Shanee
Excellent. I love their response time when the alarm goes off. Just wish I could pay my bill online
Reply from Cove
Jan 06, 2020
Glad you love our response time Shanee. We will have a customer portal available by this calendar year.
 Verified Customer
Tracy from St Louis MO
Great experience. Cove is affordable, with high quality equipment,very efficient, and great service. We feel a lot safer. I have no complaints at all.
Reply from Cove
Jan 06, 2020
Thanks for the review, Tracy. So glad you are pleased.
 Verified Customer
Ben
It's been great response, all equipment works as it should, prompt and friendly customer service, great experience so far!
Reply from Cove
Jan 06, 2020
So glad to hear that Ben. So happy you are pleased.
 Verified Customer
Diane Sabino
Their service is excellent. Product works beautifully!
Reply from Cove
Dec 30, 2019
Thanks, Diane for the kind review. We love to hear this type of raving experience.
 Verified Customer
CV
They have great customer service, and they are always willing to help.
Reply from Cove
Dec 30, 2019
Thanks for the kind review. We love helping our customers.
 Verified Customer
Satisfied Customer
I am totally satisfied It was easy to install and customer service helped when we hit a glitch.
Reply from Cove
Dec 30, 2019
So glad you are satisfied. Happy we could help.
 Verified Customer
Brett Davis
They are very understanding and service is great.
Reply from Cove
Dec 17, 2019
Thanks, Brett for the kind words. We love hiring sympathetic support personnel.
 Verified Customer
GREGORY LEON
LOVE MINE.EASY FAST SET UP TIME. WISH IT SAW MY CAM
Reply from Cove
Dec 17, 2019
Thanks for the kind review, Gregory. We will have more automation products in the future.
 Verified Customer
Scott
They are very friendly and when they send text about alarms and I respond they don't need to call if I say it's ok
Reply from Cove
Dec 17, 2019
We are so pleased that you are satisfied. Thanks for the review, Scott.
 Verified Customer
Danny
I love Cove!!!! Great customer service! Great price
Reply from Cove
Dec 17, 2019
Thanks for the kind review, Danny. We love providing all those things.
 Verified Customer
Josh S.
Our experience with Cove has been nothing short of amazing. The pricing is amazing for anyone on a budget, the equipment is well built and looks great, and the customer service is very helpful and quick to respond. The alarm side immediately sends a text and calls you for an update promptly. They need to improve their site from a current customer standpoint allowing for tutorials or questions regarding smart device setup/sync, questions, and billing.
Reply from Cove
Dec 17, 2019
The customer portal is coming soon Josh. By the first part of next year. Thanks for the kind words though.