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Cove

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7.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: October 11th, 2024

Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.

The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.

Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.

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The Good

  • Cove Security Reviews
  • Simple DIY System
  • Customizable Equipment
  • Fast Shipping
  • Affordable Pricing
  • Cove InstaText
  • 60-Day Risk-Free Trial
  • Camera Integration
  • Lifetime Equipment Warranty
  • Cove Security App
  • Extensive Equipment/Services

Cove Security Reviews

Cove security reviews are overwhelmingly positive, awarding Cove home security an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below. 

Simple DIY System

The Cove security system features wireless, easy-to-use technology that is simple and straightforward. Customers can install the home security system themselves within minutes.

The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. A DIY security system is often customers' preferred home security solution.

Customizable Equipment

You can customize your Cove alarm system to meet your home’s specific security needs. You can purchase basic equipment through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree. 

Fast Shipping

Cove ships all orders within 1 business day of when they were placed, ensuring that customers receive their security systems as quickly as possible. Most systems arrive within 2-5 business days. By contrast, many other home security providers require weeks to order and install, especially if professional installation is required.

Affordable Pricing

Cove security systems are reasonably priced, with monthly fees ranging from $17.99–$37.99/month for monitoring, depending on the plan. The most popular plan costs $27.99/month with additional upfront equipment costs.

Customers can choose between the Cove Basic and Cove Plus plans. The Cove Basic is priced at $17.99 per month and includes 24/7 alarm monitoring, environmental monitoring, Cove InstaText™, Cove LiveAssisst™, smash and grab protection, 4G LTE connection, hourly system checks, 24-hour battery backup, and a one-year equipment warranty.

For just $27.99 per month, you can sign up for the Cove Plus plan that gives you all the benefits of Cove Basic plus a lifetime equipment warranty, smartphone control, Alexa and Google integration, a $5 per month equipment reward, and a rate-lock guarantee. 

Cove provides an economy payment option that allows customers to avoid paying any upfront fees, as long as they keep the system for 36 months. The economy payment option cost an extra $10 per month for both plans. If customers cancel early, they will need to pay for their equipment, but that is all.

Cove almost always has a discount running on their equipment, making it even more affordable.

Cove InstaText

With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your motion detector, glass break sensor, video doorbell, or indoor camera records suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”

60-Day Risk-Free Trial

Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. Customers can try out their system, and if they decide it’s not for them, they can send the system back for a full refund (including return shipping costs). Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them. 

Camera Integration 

Cove provides 4 different cameras: an indoor camera, an outdoor camera, and two doorbell cameras. All of these cameras are integrated with the Cove app, and all have 7 days of free cloud storage. The SkyBell doorbell camera is the only camera of the four that requires any wiring, and it is very easy to set up. All cameras also provide the following features:

  • Night vision
  • Motion detection
  • Livestreaming
  • 2-way communication
  • Minimal design
  • Automated notifications

Lifetime Equipment Warranty

Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.

Cove Security App

Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home. Through the mobile app, customers receive the following:

  • 2-way voice communication
  • Free 7-day cloud storage for security footage
  • Recording capabilities
  • Motion detection video clips
  • Custom rules
  • The ability to add new users to the system

Extensive Equipment/Services

Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:

  • The Cove Touch Screen Panel
  • Outdoor Camera
  • Indoor Camera
  • 2 Doorbell Camera options
  • Door/Window Sensors
  • Motion Detectors
  • Key Remotes
  • Glass Break Detectors
  • Smoke/CO Detectors
  • Flood Sensors
  • Medical Buttons (Cove includes a medical alert system to contact authorities in case of emergency)
  • Cove InstaText (text updates when an alarm is triggered)
  • Cove LiveAssist (direct 2-way communication with the monitoring team through the panel)

In addition to top-of-the-line equipment, the Cove home security system provides homeowners with a number of advantages and security features, including 100 percent cellular backup, more false alarm safeguards, and direct contact with 911 dispatch via the company's professional monitoring center.

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The Bad

  • Professional Installation Fee
  • Limited Home Automation Compatibility

Professional Installation Fee

While Cove is primarily a DIY home security provider, it does provide homeowners the chance to opt for professional installation and setup of their system; however, customers will have to pay an installation fee of $79.00.

Limited Home Automation Compatibility

Cove’s website does not mention if its security systems are compatible with other home automation devices, including thermostats, smart door locks, garage door openers, etc. However, Cove is compatible with Google Assistant and Alexa and can be armed and disarmed via voice commands. 

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The Bottom Line

Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.

Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.

A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.

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Cove Frequently Asked Questions

How does the 60-day, money-back guarantee work?

Cove wants all its customers to love its system, and the company understands that it may take time to try it out. Cove is confident that you’ll enjoy the increased peace of mind and added protection for your home and loved ones. If for some reason the company's system does not live up to your expectations within 60 days, send it back for a full refund. Cove will provide a complete refund of service and equipment charges, as long as you notify the company no later than 60 days following your date of purchase (the “60-Day Refund Period”). You must also ship the product(s) you want to return no later than the "60-Day Refund Period." The purchased products need to be returned with all the components of the original purchase in good working condition. Please review the company's refund policy for more information.  Cove wants to always take care of its customers. If you have an extenuating circumstance, the company will do its best to work it out.

How do I choose my equipment?

Cove offers three levels of protection to accommodate its customers' unique needs:   Level 1 — Basic Protection Cove suggests you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors, and/or glass breaks. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time.  Level 2 — Intermediate Protection Purchase sensors for all your exterior doors and the main areas of your home. Cove suggests covering all ground-level windows with window sensors or glass breaks detectors for windows that don't open. The company also encourage considering flood sensors, carbon monoxide detectors, medical pendants, and fire detectors for additional safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, some home insurance companies offer additional discounts for monitoring fire and flood in your home.   Level 3 — Advanced Protection Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home.

What is Cove InstaText?

Cove InstaText is a revolutionary way to notify you and those you trust if an alarm is triggered.  When Cove's monitoring station receives an alarm from your system, InstaText is the first means of communication. InstaTex will send you a text message with a link where you can either dismiss the alarm or dispatch emergency responders. If Cove does not get a response in 15 seconds, it will attempt to reach you through the panel and via phone call. If you confirm your emergency, dispatchers will be contacted immediately. If you dismiss the emergency, you will be asked for your password.  You have the option to add emergency contacts when you set up your system. Your emergency contacts will also be contacted via InstaText if your alarm goes off. You can edit or add emergency contacts at any time by emailing Cove's support team.

What are the Cove App Features?

In your hand you hold the heart of the Cove monitoring system, giving you access to your panel from anywhere in the world. Cove mobile app features include the following: Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely

What are Cove's Monitoring Plans?

You can choose between two of Cove’s monitoring plans, Cove Basic and Cove Plus, for 24/7 alarm monitoring with no contracts (yes, you can cancel anytime). It’s like a big security blanket for your home.  Cove Basic 24/7 Live Alarm Monitoring Environmental Monitoring TripleTouchTM Communications Cove InstaTextTM Cove LiveAssistTM Smash and Grab Protection 100% Cellular Connection Hourly Automated System Check 24 Hour Battery Backup 1-Year Equipment Warranty Cove Plus Everything included in Cove Basic PLUS Lifetime Equipment Warranty Smartphone Control Alexa and Google Home Voice Control $5 per Month Equipment Reward Lifetime Monitoring Rate-Lock Guarantee