Cove
check_circleverifiedCove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.
The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.
Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.
The Good
- Cove Security Reviews
- Simple DIY Installation
- Customizable Home Security
- 24-Hour Shipping
- Cove Home Security Cost
- Cove InstaText
- 60-Day Risk-Free Trial
- Lifetime Equipment Warranty
- Cove Mobile App
- Extensive Equipment/Services
Cove Security Reviews
Cove security reviews are overwhelmingly positive, awarding Cove an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below.
Simple DIY Installation
Cove’s security system is wireless, easy-to-use technology that is simple and straightforward. Customers can install the system themselves within minutes.
The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. DIY security systems are often customers' preferred home security solution.
Customizable Home Security
You can customize your Cove alarm system to meet your home’s specific security needs. You can do this through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree.
24-Hour Shipping
Cove provides 24-hour shipping, so you can receive your security system as quickly as possible and install as soon as you'd like. This way, you don’t have to wait weeks to secure your home. Many home security providers have a difficult setup process and may take weeks to complete the process, especially if professional installation is required and needs to be scheduled.
Cove Home Security Cost
Cove home security is reasonably priced, with a monthly fee ranging from $14.99 - $34.99 monitoring. If you keep Cove's monitoring services for 36 months or more, you do not have to sign a long-term contract, nor do you have to pay any equipment fees or an upfront cost.
You have the option to cancel any time before the 36 months are up, but you will have to cover the equipment costs of your security package (up to $500).
Cove InstaText
With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your security system detects motion or other suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”
60-Day Risk-Free Trial
Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. If you don’t like Cove’s home security services, you can send the system back for a full refund. Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them.
Lifetime Equipment Warranty
Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.
Cove Mobile App
Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home.
Extensive Equipment/Services
Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:
- Cove Alarm Touch control panel
- Voice Assistants
- Door Sensors
- Motion Sensors
- Key Remote
- Window Sensors
- Glass Break Detector
- Smoke Detector
- Flood Sensor
- Carbon Monoxide Detector
- Medical Button (Medical alert system to instantly notify emergency response services)
- Cove InstaText
- Cove LiveAssist (2-way communication channel between you and Cove)
- Indoor cameras
The Bad
- Time in Business
Time in Business
Started in early 2018, Cove has been in business for a relatively short time. However, despite its brief time in business thus far, Cove seems to be a trusted and well-established home security company with many beneficial services to offer.
The Bottom Line
Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.
Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.
A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
User Reviews
Star Rating
141 Reviews
Review Breakdown
Sentiment Criteria
Excellent customer service. High quality products and already assigned sensors from the online order. Just have to make sure you have a good cell signal with AT&T at your location. Overall great product and service
 Verified Customer
They are very prompt at calling me when my alarm goes off
Reply from Cove
Jul 22, 2019
Thanks, Jamie for the review. We do love to please.
 Verified Customer
They are very helpful they could make the process a bit more defined but they are nailing it. Keep the platform open to expansion. New products and connectivity.
Reply from Cove
Jul 22, 2019
Thanks, Anthony for the review. We appreciate the feedback.
 Verified Customer
The service is great. I wish we could have a second keypad
Reply from Cove
Jul 22, 2019
Thanks, Brittney for the review. We appreciate the feedback.
 Verified Customer
I have really enjoyed having them as our security system for both our house and work. Very helpful when we need assistance. Personalized care.
Reply from Cove
Jul 17, 2019
Thanks, Jessica. We strive our best to do provide a great customer experience.
 Verified Customer
The prices and customer service is phenomenal
Reply from Cove
Jul 17, 2019
Thanks for the review. We do strive for great customer service.
 Verified Customer
i love it and feel safe the only thing to change is the when you put alarm on to make 20 mins because by the time you get out or go to bed somebody can still come in
Reply from Cove
Jul 17, 2019
Thanks for the kind review. Great feedback.
 Verified Customer
Cove has been great! Easy installation right out of the box.
Reply from Cove
Jul 17, 2019
Thanks for the kind review.
 Verified Customer
Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time
Reply from Cove
Jul 17, 2019
Thanks for the review T Smith.
 Verified Customer
They have been amazing! The system is easy and customized! Service is always amazing!
Reply from Cove
Jul 17, 2019
Thanks for the review Steve Thorton. We do want excellence in our service.
 Verified Customer
Fair. They could improve on their technology and communication when an alarm is triggered
Reply from Cove
Jul 16, 2019
Thanks for the Feedback Sheena. Although our panel has won awards we know there is always room for improvement and are currently developing new technology. We will reach out to you about your alarm.
 Verified Customer
It''s a good system but it sort of ridiculous that the basic monitoring plan does not come with the App access. It should at least allow payments and some set up.
Reply from Cove
Jul 02, 2019
Thanks for the feedback. We appreciate it. We are building a customer portal and it will be ready soon.
 Verified Customer
extremely simple installation, great customer service, ease of operation, lifetime warranty when paid up front, quick on time delivery, monthly auto billing
Reply from Cove
Jul 02, 2019
Thanks for the kind review.
 Verified Customer
Great home security system and excellent response time. I do wish they offered an outdoor camera and a video doorbell
Reply from Cove
Jul 02, 2019
Thanks for the kind review Deb. We appreciate the feedback. We will have a doorbell camera soon and an outdoor camera native to our system as well.
 Verified Customer
So far, all is as expected. Easy install, set up. All working fine
Reply from Cove
Jul 02, 2019
Thanks for the review Arnie. So glad everything is working ok.
 Verified Customer
Excellent service and explanations. Product worked as advertised. Installation procedure was straight forward and simple.
Reply from Cove
Jul 02, 2019
Thanks for the kind review Rob. We appreciate you being our customer.
 Verified Customer
Great system. Siren could be a lot louder though'
Reply from Cove
Jul 02, 2019
Thanks for the review. We appreciate the feedback.
 Verified Customer
They perfect in respectfully in take care of they customers
Reply from Cove
Jul 02, 2019
Thanks for the kind review. We do love taking care of our customers.
 Verified Customer
Awesome customer service. The product is amazimg
Reply from Cove
Jun 14, 2019
Thanks, Joshua. We love to please.
 Verified Customer
I''ve enjoyed the security. Equipment seems good.
Reply from Cove
Jul 02, 2019
Thanks for the kind review.
I've been using cove for a couple of months know and I love it. Installation was easy and the customer service is great. I've accidentally tripped the alarm twice and each time the response time has been a couple of seconds. Price is also great. I just wish I could monitor the cameras and system all from one app.
Reply from Cove
Jul 17, 2019
Thanks for the review Michelle. We love providing fast response times.
I posted a review and got a call from a different rep. I explained the extreme circumstances that we are going through that the previous customer service rep didn't give me a chance to explain. This rep was willing to bend in order to keep us as customers and I appreciate that very much. I did find out some things about the camera that I wasn't told when we bought the system, which adds to the monthly price - one basis for our purchasing the system and service - so that's why I'm giving only four stars. I guess there is a steep learning curve for people starting a new business.
Ive had Cove for just a few months, but Cove has, by far, exceeding my expectations. The process to buy the system is seamless and easy to use, the equipment was shipped quickly too. The setup is even easier, it was installed in just minutes. I've ordered extra equipment after the initial purchase, and that too was an easy process from placing the order to adding it to the Home Control Panel. The Cove App from the phone has also been useful in that I I'm able to Arm and Disarm my system from my phone, anywhere, whenever someone needs to come into my house when in not home, like family or a friend. My home alarm has been triggered while I was not at home, and Cove Monitoring called me within seconds to let me know. The Cove Customer Service reps are outstanding and their response time is like none other, even on Social Media, I always get a quick and friendly response, and the best part it's a human. I do want to shout out Dallin who dedicated time to make sure any possible issue I encountered was addressed in an expeditious manner. I'm excited to see the features coming in the near future and I've already recommended Cove to several family, friends and coworkers. I'm confident my house is protected using Cove.
I love Cove Smart!! I've had them for about a month now and I am beyond happy. If you looking for security, affordability, great equipment and excellent customer service then you found the right company.
Reply from Cove
Jun 14, 2019
Wow, thanks for the kind review Yanira.
 Verified Customer
It is nice experience with cove. It would be great if the sticker of cove can sign in dark.
Reply from Cove
Jun 14, 2019
Thanks, Anand. We appreciate your review.
 Verified Customer
Great customer service, fast response, always friendly
Reply from Cove
Jun 14, 2019
Thanks, Arnita. We love to be all those things.
 Verified Customer
Great customer service was great and the service was easy to install. The price is awesome and I am very happy so far.
Reply from Cove
Jun 14, 2019
Thanks, Alana. We are so excited you are happy.
 Verified Customer
No video door bell like I wanted. I dont want the product
Reply from Cove
Feb 08, 2019
You are right Loretta, we don't have a doorbell cameras. Thanks for your feedback though. We feel deeply hurt you gave us such a poor review for something we do not advertise on our website.
 Verified Customer
They should add a camera that connect to the security pad.
Reply from Cove
Feb 08, 2019
We anticipate lots of increased features for Cove in the future:).
 Verified Customer
Reaction time is awesome. We had two incidents to where the alarm went off and I love how they need the code to deactivate
Reply from Cove
Jun 14, 2019
Thanks, LC. We are so pleased.
 Verified Customer
The remote fobs, I love the system! Works great! No problems! Shipped fast! No billing problems, comes out of my account same time every month with no hidden fees!
Reply from Cove
Jun 14, 2019
Thanks, we love the key remotes as well.
 Verified Customer
Ease of setting up and using. Getting multiple different text messages when alarm is accidentally triggered.
Reply from Cove
Jun 14, 2019
Thanks, mom of 4. Great review.
 Verified Customer
Great customer service, you always get prompt attention when calling in with questions. There products are easy to install and understand.
Reply from Cove
Jun 14, 2019
Hello, happy Florida customer. Thanks for your review.
 Verified Customer
Great, very helpful when I need a question answered.
Reply from Cove
Jun 14, 2019
Thanks, Charles. We love answering questions.
 Verified Customer
Good company. Good service. I called in to set up and the operator was extremely polite and helpful. Also the smoke alarm went off once and they were quick to check and make sure everything was okay. I also love that I get text alerts if there are any alarms.
Reply from Cove
Jun 14, 2019
Thanks, Charles. We will always strive to please.
 Verified Customer
Friendly customer service, acceptable equipment. Love the keypad and feel safe and secure when sleeping. I feel like the response time when the alarm is set off could be faster. I have accidentally tripped it a few times and it was about a minute before someone called or came over the speaker on the keypad box. The remotes work wonderfully and I can arm and disarm from my driveway pulling up to the house.
Reply from Cove
Feb 06, 2019
Thanks for the review D. We will reach out to you about the response time. "about a minute" is unusually slow.
 Verified Customer
Cove is an excellent home security company. I fully trust their product and encourage others to purchase Cove home security systems.
Reply from Cove
Jun 14, 2019
Thanks, Margaret. We appreciate the review.
 Verified Customer
We have liked everything about the system so far! Easy to set up and use. We like it so much when we set it up, that we decided to add additional sensors. Customer service was great. Even though the promotion had ended from when we bought the original equipment, they honored those prices.
Reply from Cove
Jun 14, 2019
Thanks, Sarah. We love taking care of our customers.
 Verified Customer
Great customer service! Fast response too. I have no complaints
Reply from Cove
Jun 14, 2019
Thanks, Leslie. We love it when our customers have a great experience.
 Verified Customer
Great service and dependability peace of mind
Reply from Cove
Jun 14, 2019
Thanks. We love to be dependable.
 Verified Customer
Great coustmer service, need to get a door bell camera
Reply from Cove
Jul 17, 2019
Thanks for the review, Maurice. Great feedback. We will have a customer portal up soon.
 Verified Customer
Love Cove, Would like more self service options. But its early, I understand that and am willing to be patient within reason. This self service includes, editing the names and types of sensors I have (i.e. door vs window) and editing billing information.
Reply from Cove
Jul 17, 2019
Thanks for the review Maurice. The customer portal will be up soon.
 Verified Customer
They have been wonderful. Customer service is super accessable and they are incredibly helpful! When I purchased the system, there was a glitch on the website and they took full responsibility and even offered us a discount to make up for it. Plus the lifetime warranty is unheard of!
Reply from Cove
Jul 17, 2019
Thanks for the review Jordan. We do stand by our product. We are glad you are satisfied.
 Verified Customer
So far, perfect! I love the prompt text/call response when the alarm triggers. My husband says "they don't play around with safety". And they are an easy company to work with.
Reply from Cove
Jul 17, 2019
Thanks, Claudine for the review. You are so right. You know what the best part Claudine, we are just getting started:)
 Verified Customer
Installation was simple and hassle free, and it's been easy to to get in touch with anyone when I need.
Reply from Cove
Jul 17, 2019
Thanks, Crystal for the review. We love to be very accessible to our customers.
 Verified Customer
Its been pretty amazing! The only thing I wish they would add is being able to track activity of doors opening and closing. Other than that its perfect!
Reply from Cove
Jul 22, 2019
You're in luck Miranda! You can view your doors open/close by going to "History" on your panel or "Activity" on your smartphone app. Thanks for the review.
 Verified Customer
Love it! It arrived quickly, was easy to install andthe team was very supportive when I had financial diffiuclty which effected my ability to pay
 Verified Customer
Excellent alarm system. Simple to setup and use, cost of equipment and monitoring is very competitive. System exceeded my expectations.
 Verified Customer
Its a great company. Great communication, only thing that can be proven on. Is the website. When I signed up I could not access alot. But they have came to me an said they are fixing that. Which I trust this company. An the price is awesome.
 Verified Customer
Great experience! The text and calling should only be called and text only if i didn't cancel the request.