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Cove

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7.3

Overall Score

LAST UPDATED: August 15th, 2023

Cove is a home security company focused on providing its customers with easy, enjoyable, and economical home security services. With nationwide coverage, Cove's aim is to protect every home in the United States.

The company does not require a long-term monitoring contract for certain packages, and it ensures a 60-day money-back guarantee on all home security systems. Cove eliminated the middleman to get better home security services for less and now possesses a 5-star professional monitoring service. Cove also offers a lifetime warranty on equipment.

Cove home security reviews note great customer service and exceptional products. Read additional Cove home security reviews below to see what else customers are saying about the home security company.

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The Good

  • Cove Security Reviews
  • Simple DIY System
  • Customizable Equipment
  • Fast Shipping
  • Affordable Pricing
  • Cove InstaText
  • 60-Day Risk-Free Trial
  • Camera Integration
  • Lifetime Equipment Warranty
  • Cove Security App
  • Extensive Equipment/Services

Cove Security Reviews

Cove security reviews are overwhelmingly positive, awarding Cove home security an overall 5-star consumer rating. Customer reviews highlight impressive customer service, easy ordering and setup, quality equipment, and quick response time. Many home security providers have poor reviews, alluding to a poor consumer experience. Positive Cove reviews can provide peace of mind to customers that doing business with Cove will result in a satisfactory experience and quality service. Read more Cove home security reviews below. 

Simple DIY System

The Cove security system features wireless, easy-to-use technology that is simple and straightforward. Customers can install the home security system themselves within minutes.

The Touch Panel acts as the brain of the security system, and it will walk you through the entire process with on-screen instructions. A video of the setup process can be found on the homepage of Cove’s website or on YouTube. Many home security systems require professional setup that may result in hefty charges and a difficult installation process. A DIY security system is often customers' preferred home security solution.

Customizable Equipment

You can customize your Cove alarm system to meet your home’s specific security needs. You can purchase basic equipment through Cove’s secure online checkout, or you can call the helpline and speak to a security expert directly. Customizable security plans ensure homeowners won't be stuck paying for unnecessary services, and it will make their security experience that much more enjoyable and carefree. 

Fast Shipping

Cove ships all orders within 1 business day of when they were placed, ensuring that customers receive their security systems as quickly as possible. Most systems arrive within 2-5 business days. By contrast, many other home security providers require weeks to order and install, especially if professional installation is required.

Affordable Pricing

Cove security systems are reasonably priced, with monthly fees ranging from $17.99–$37.99/month for monitoring, depending on the plan. The most popular plan costs $27.99/month with additional upfront equipment costs.

Customers can choose between the Cove Basic and Cove Plus plans. The Cove Basic is priced at $17.99 per month and includes 24/7 alarm monitoring, environmental monitoring, Cove InstaText™, Cove LiveAssisst™, smash and grab protection, 4G LTE connection, hourly system checks, 24-hour battery backup, and a one-year equipment warranty.

For just $27.99 per month, you can sign up for the Cove Plus plan that gives you all the benefits of Cove Basic plus a lifetime equipment warranty, smartphone control, Alexa and Google integration, a $5 per month equipment reward, and a rate-lock guarantee. 

Cove provides an economy payment option that allows customers to avoid paying any upfront fees, as long as they keep the system for 36 months. The economy payment option cost an extra $10 per month for both plans. If customers cancel early, they will need to pay for their equipment, but that is all.

Cove almost always has a discount running on their equipment, making it even more affordable.

Cove InstaText

With Cove InstaText, you can get security notifications sent directly to your phone through a text message. Cove InstaText will alert you immediately if your motion detector, glass break sensor, video doorbell, or indoor camera records suspicious activity. You can then respond with the action you would like cove to take by responding “Send Help,” “Cancel,” or “Call me.”

60-Day Risk-Free Trial

Cove wants its customers to be 100 percent satisfied, so it offers a 60-day risk-free trial on all home security systems to test out its services. Customers can try out their system, and if they decide it’s not for them, they can send the system back for a full refund (including return shipping costs). Many security providers only offer a 30-day money-back guarantee or no money-back option at all, so this is great for consumers who want a worry-free trial period to decide if Cove's security system is right for them. 

Camera Integration 

Cove provides 4 different cameras: an indoor camera, an outdoor camera, and two doorbell cameras. All of these cameras are integrated with the Cove app, and all have 7 days of free cloud storage. The SkyBell doorbell camera is the only camera of the four that requires any wiring, and it is very easy to set up. All cameras also provide the following features:

  • Night vision
  • Motion detection
  • Livestreaming
  • 2-way communication
  • Minimal design
  • Automated notifications

Lifetime Equipment Warranty

Unlike many home security providers, Cove offers a lifetime warranty on its equipment devices, so you never have to worry about paying for equipment replacements at additional charges.

Cove Security App

Cove offers a free app with its systems. It is available in the app store for Android devices as well as Apple iOS devices. Having a synched home security app allows consumers to monitor and control their security system from anywhere at any time and can alert them of any suspicious activity or disturbances in or around the home. Through the mobile app, customers receive the following:

  • 2-way voice communication
  • Free 7-day cloud storage for security footage
  • Recording capabilities
  • Motion detection video clips
  • Custom rules
  • The ability to add new users to the system

Extensive Equipment/Services

Cove security systems have a variety of equipment and services available. Having more diverse security options allows for more suitable options for a variety of consumers. Offerings are as follows:

  • The Cove Touch Screen Panel
  • Outdoor Camera
  • Indoor Camera
  • 2 Doorbell Camera options
  • Door/Window Sensors
  • Motion Detectors
  • Key Remotes
  • Glass Break Detectors
  • Smoke/CO Detectors
  • Flood Sensors
  • Medical Buttons (Cove includes a medical alert system to contact authorities in case of emergency)
  • Cove InstaText (text updates when an alarm is triggered)
  • Cove LiveAssist (direct 2-way communication with the monitoring team through the panel)

In addition to top-of-the-line equipment, the Cove home security system provides homeowners with a number of advantages and security features, including 100 percent cellular backup, more false alarm safeguards, and direct contact with 911 dispatch via the company's professional monitoring center.

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The Bad

  • Professional Installation Fee
  • Limited Home Automation Compatibility

Professional Installation Fee

While Cove is primarily a DIY home security provider, it does provide homeowners the chance to opt for professional installation and setup of their system; however, customers will have to pay an installation fee of $79.00.

Limited Home Automation Compatibility

Cove’s website does not mention if its security systems are compatible with other home automation devices, including thermostats, smart door locks, garage door openers, etc. However, Cove is compatible with Google Assistant and Alexa and can be armed and disarmed via voice commands. 

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The Bottom Line

Cove is a fairly new home security company but has been working for years to provide easy-to-use, enjoyable, and affordable home security systems with quality monitored security. Cove has customizable packages, and the equipment is set up through a simple DIY process and does not require the system to be professionally installed.

Cove provides 24-hour shipping on its security solutions and has a package option with no upfront fees, no equipment costs, and no contracts with an affordable monthly fee. There is also a lifetime equipment warranty and a 60-day risk-free trial.

A drawback to Cove is its limited time in business. However, with a 5-star review rating, limited time in business has clearly not kept Cove from becoming an exceptional home security provider with great customer satisfaction ratings. Consumer reviews highlight impressive customer service, fast and easy installation, impressive pricing, and more. We highly recommend considering Cove for your home security needs. Read through Cove security reviews below to see what else customers are saying about Cove’s home security services.

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Cove Frequently Asked Questions

What is Cove LiveAssist?

The Cove touch panel has an integrated microphone and speaker to enable two-way communication with the company's professional monitoring team in the event of an alarm. This feature allows two-way communication directly from your panel. This can be done by arming your system and triggering an alarm. Or, you can press the call button on your panel to request a medical, fire, or police dispatch In an emergency, the monitoring center is able to speak to whoever is home, even if you've changed your emergency contact numbers. You can set up a verbal hostage code to relay to the monitoring center to discreetly dispatch emergency responders. This can also be accomplished via a four-digit hostage passcode. To set up your verbal hostage code, contact the company.

How does the 60-day, money-back guarantee work?

Cove wants all its customers to love its system, and the company understands that it may take time to try it out. Cove is confident that you’ll enjoy the increased peace of mind and added protection for your home and loved ones. If for some reason the company's system does not live up to your expectations within 60 days, send it back for a full refund. Cove will provide a complete refund of service and equipment charges, as long as you notify the company no later than 60 days following your date of purchase (the “60-Day Refund Period”). You must also ship the product(s) you want to return no later than the "60-Day Refund Period." The purchased products need to be returned with all the components of the original purchase in good working condition. Please review the company's refund policy for more information.  Cove wants to always take care of its customers. If you have an extenuating circumstance, the company will do its best to work it out.

How do I choose my equipment?

Cove offers three levels of protection to accommodate its customers' unique needs:   Level 1 — Basic Protection Cove suggests you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors, and/or glass breaks. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time.  Level 2 — Intermediate Protection Purchase sensors for all your exterior doors and the main areas of your home. Cove suggests covering all ground-level windows with window sensors or glass breaks detectors for windows that don't open. The company also encourage considering flood sensors, carbon monoxide detectors, medical pendants, and fire detectors for additional safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, some home insurance companies offer additional discounts for monitoring fire and flood in your home.   Level 3 — Advanced Protection Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home.

What is Cove InstaText?

Cove InstaText is a revolutionary way to notify you and those you trust if an alarm is triggered.  When Cove's monitoring station receives an alarm from your system, InstaText is the first means of communication. InstaTex will send you a text message with a link where you can either dismiss the alarm or dispatch emergency responders. If Cove does not get a response in 15 seconds, it will attempt to reach you through the panel and via phone call. If you confirm your emergency, dispatchers will be contacted immediately. If you dismiss the emergency, you will be asked for your password.  You have the option to add emergency contacts when you set up your system. Your emergency contacts will also be contacted via InstaText if your alarm goes off. You can edit or add emergency contacts at any time by emailing Cove's support team.

What are the Cove App Features?

In your hand, you hold the heart of the Cove monitoring system. At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world. Cove mobile app features include the following: Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely

What are Cove's Monitoring Plans?

You can choose between two of Cove’s monitoring plans, Cove Basic and Cove Plus, for 24/7 alarm monitoring with no contracts (yes, you can cancel anytime). It’s like a big security blanket for your home.  Cove Basic 24/7 Live Alarm Monitoring Environmental Monitoring TripleTouchTM Communications Cove InstaTextTM Cove LiveAssistTM Smash and Grab Protection 100% Cellular Connection Hourly Automated System Check 24 Hour Battery Backup 1-Year Equipment Warranty Cove Plus Everything included in Cove Basic PLUS Lifetime Equipment Warranty Smartphone Control Alexa and Google Home Voice Control $5 per Month Equipment Reward Lifetime Monitoring Rate-Lock Guarantee

Message from

Cove

We began this journey in an effort to make security and peace of mind easy and accessible to everyone. With that in mind, we designed the first professional home security solution offering simple, do-it-yourself (DIY) installation; premium equipment; and professional, 24/7 home monitoring with best-in-class customer support.

Founded in 2018, our team has a combined 30+ years of experience in the home security industry. We know that in an increasingly uncertain world, our homes, now more than ever, have become a safe haven. We’re delivering a sense of safety and protection for what matters most in our users’ lives. It’s that understanding that has resulted in Cove’s customer-centric approach to home security.

We’re proud to share that 94 percent of all customer reviews are five stars, which means that Cove has the highest percentage of 5-star ratings of any national home security company. We are committed to remaining the #1 customer-rated home security solution and delivering an affordable service with no binding contracts and must-have features to enable the fastest response times and fewer false alarms. That’s our peace of mind promise.

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Star Rating

4.6

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337 Reviews

Review Breakdown

5 grade

82%

4 grade

9%

3 grade

1%

2 grade

1%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Featured Review

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Review Source

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Lacy P. Mangum, OK

I love Cove as a whole. Their products are affordable and their customer service is awesome! I had issues with my panel at first and Cove went above and beyond to rectify the situation. Shipped me a new panel and got it to me very quickly and spent alot of time on the phone with me to help me get it set up and figure out the issues. The service is so affordable too. I'm beyond happy with Cove!

2 years ago

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Reply from Cove

Thanks for sharing your experience Lacy! We truly try to be there for each of our customers. Glad to hear you are enjoying your system!

Jan. 6th, 2021

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Bob Tucker Pleasant Grove, UT

I am very impressed with the overall setup of this system. The manual was helpful, (read it first, it will save you time) customer service was excellent. I would recommend this product to anyone.

5 years ago

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Jon Orem, UT

This system was surprisingly easy to install. The Touch Panel is nicely designed and very user friendly. I sleep better at night know that our house is protected 24/7. we also travel a lot so it is nice to know that our home is being watched over while we enjoy family vacations.

5 years ago

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Lacey Wilson Orem, UT

I loved how easy and understandable it was

5 years ago

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Curtis Freeman Holiday, FL

The absolute best customer service ever. It’s the personalized service that gives me piece of mind, and confidence in allowing cove to protect my house and loved ones.

5 years ago

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Heidi Thomas Orem, UT

It was a great experience! Easy to set up. Awesome customer service. I’m excited to use my new system.

5 years ago

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Phillip Ray Aurora, IL

As some one who has been in the alarm industry, I can say without a doubt that cove is leagues above their competitors. They really nail the details. The system was a breeze to install, and everything functions just as advertised. There is no reason to get locked into a $50-60 a month contract (I know I used to sell them) when you could have all that and more with cove.

5 years ago

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Carly Bauman Salt Lake City, UT

I have never owned a security system before, so I was nervous about how difficult it would be to install and get used to arming and disarming daily. This was so easy to install! The onscreen made the process very simple and quick. My husband was also impressed with how easily you can use this system. The monthly fee is a great price as well! Cove customer service was very helpful with all of my questions and concerns Shipping did not take long at all. I love not having to be locked into a contract, even though after receiving the product I will never use another system. I would strongly reccomend Cove to everyone looking for a new system or to even upgrade their old system.

5 years ago

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Jordan Wright El Dorado Hills, CA

We recently moved and wanted to install an alarm system. I didn’t want to get stuck with a long-term contract or have an exorbitant up front cost. Cove hit all the things we wanted in an alarm system, and it was super easy to setup.

5 years ago

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Jay Gorman Lake Katrine, NY

Lets start with the boxes. Within a few days of ordering, they were at my doorstep. The boxes were well labeled and packaged in an easy to use setup. Setup was a breeze. There was a quick guide that gave a good overview for installing. The step by step directions on the main panel were intuitive and simple to follow, taking you through installing each item, telling you where to install it, and testing each one to verify connection. For more detailed information during installation there is a link supplied to short videos for each sensor type. After installation the owners manual is detailed, and like every other part, easy to follow, to help you change any user controlled settings. The sensors (doors and windows) allow many ways to install. This was my first alarm system, and of course first time installing one myself. After the system was up and running, I was able to select how many hours I wanted to set for testing and learning the system, After adding my kids as users, each with their own code, and spending at most 2 minutes to explain how it works, they were all confident to use it properly. And speaking of adding users, you can add and delete guests with their own access codes as simple as 1,2,3. So far this is a system I'm very happy with and would highly recommend.

5 years ago

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Justin Barton Springfield, MO

The setup process was very easy to administer. You just need to open the boxes you receive, read over the included pamphlet, plug in the Cove Touch device, and follow the instructions on the Touch screen. Be ready to place the individual items where they will end up as that is crucial to a successful installation. The process took no longer than 15 minutes total. Since you already named your devices and where they go its just literally test and place. And if you do need any assistance a

5 years ago

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Drew pierce Spanish Fork, UT

So user friendly and affordable. I love that we easily can instal ourselfs and I know when my kids escape the house! I had a lot of help and support along the way to answer questions. I’m tying to convince my Dad to get one too!

5 years ago

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Chase Ogden, UT

Setting up took less than 40 minutes and has allowed Jenn Checketts and I to feel more secure at home while not taking out a second mortgage to afford it. If you’re in the market for a new alarm or are sick of paying outrageous monthly fees, this company is made for you.

5 years ago

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Vic Weatherford Pleasantville, NJ

I had an ADT system from 1991 to 2005 in my first house, and a Slomins system in this house from 2005 to the present. I became in the market for a new system because I’d been without a dial tone on my phone line and the technician from the phone company identified the Slomins line as the culprit, and disconnected it so it would not keep shorting the line out. Failing equipment has been an ongoing problem with Slomins, and I was not going to pay for them to come out yet again for service. Plus, I’ve been wanting to switch over to a cellular system anyway. To shop for a new system I used Google, and read a number of sites presenting reviews of their top 5 or 10 choices. Cove Security only got a mention on one of those sites, but the brief review and the link to covesmart.com provided enough information for me to put it into the mix. I got quotes and spoke to reps from Frontpoint, Brinks, and Protect America, and a salesman from Slomins also came to my house to make an upgrade offer which wasn’t bad. All of those came in around the same on the monthly monitoring charge with smartphone control, around 35 or 36 bucks, except perhaps for Protect America which had an odd pricing scheme which quickly got pretty expensive. Two things about Cove stood out: An option to get the same monitoring for 10 dollars less a month, and a lifetime warranty on equipment. Both were important to me, the latter because of my experience with Slomins. Three of the four I mentioned above emphasized their experience and stability as companies, and this quickly became my primary concern with Cove. I tried to get more information than the one review I saw, and Google was failing me. “Cove Security” doesn’t get a sniff on google, which is amazing. What comes up is a company in the U.K., and a security guard company. Same problem in the BBB site. Cove Security doesn’t yet exist there. From there I priced out a system on the Simplisafe site. They also offer $25/month monitoring including smartphone control. Their equipment priced out to $505 for the same package that came in at $724 with Cove, plus a complimentary security camera. No lifetime warranty, however, and I saw in one review that there was a possible flaw in their control panel regarding the “smash protection.” It wasn’t until a day later that I got the idea to google “covesmart.com”, and that got a few results. The best thing I found was on page two of the google results, a thread on reddit where beta testers were being sought. Reading the thread answered a number of my questions about the equipment and company, and I got a good vibe from the Cove rep posting there. My concerns about a fly by night company taking my money and then going quickly out of business were eased. At this point I felt like Cove was my best choice, because of the lifetime equipment warranty. The last hurdle was the $724 entry fee. It’s a lot. The $5/month credit toward new equipment is a great idea, and I thought I might forgo the CO detector and save $70, with the plan to get that 14 months in. I had spoken to a Cove rep on Tuesday morning and he had told me of the beta tester program. He mentioned several perks, including a one year return policy, but specifically no discount on equipment. When I called back on Wednesday afternoon, after an initial technical question I had regarding how the control panel communicated with the peripherals, I told the rep that I had narrowed my choices down to Cove and Simplisafe. He pointed out that Simplisafe offers a rudimentary keypad, not a state of the art touchpad. I signed on and will relate my experience with the set up when the equipment arrives. I think Cove is on the right track with it’s flexible pricing options. It’s pretty innovative. I don’t know if most people would go for the free equipment or the $10 off on monitoring with pre-payment, but it’s great to have the option. For me the lifetime warranty was big because of my previous experience. For others it may not be a factor. For those that are in love with the $25/month option, Simplisafe will probably remain Cove’s main competition. The lifetime warranty and $5/month credit for future equipment justify some degree of higher equipment cost, but I’m not sure how many shoppers will see it that way. They’ll have to be sold on the idea. The touchpad control panel is also an obvious advantage over what Simplisafe offers. First things first, Cove needs to up their profile on google somehow, and get on the BBB, but for a company that just started a few months ago, it’s probably actually ahead of the curve by already being mentioned in one online a security review. It was enough to snag me, anyway.

5 years ago

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Aaron Floyd Las Vegas, NV

I've been in the market for a security system for my home for a while and couldn't find anything I liked, I didn't want to pay a fortune or get stuck in a a contract. Once I found Cove I knew it was going to be perfect. Their "pay now or never" deal is amazing, easy to order from their website and my order shipped the next day! The system was easy to set up, just stick and the sensors and go! There mobile app works perfect, love. being able to arm, disarm, and get alerts from the smoke and CO2 alarms from my phone! Their custom services is great they reached out to me to see if I had any questions or problems very friendly and helpful. This was a great purchase and I'm glad I went with Cove!!

5 years ago

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Antanita Farrell Jeffersonville, IN

Cove has a great security system. The Cove team work really well with there customers. They take their time with giving instructions on how to use the system correctly. If you have any questions regarding the system they always have someone there to answer. This has been my experience.

5 years ago

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Anthony Grisafe Las Vegas, NV

I was looking for a quality but affordable alarm system and Cove is that system. I was able to get door and window sensors, motion sensor, key fobs, and my favorite and what other systems usually charge a lot of money for is the fire and CO detectors. It only cost me $29 and the first month monitoring and that was it. Delivered to my house in a couple days in really smart packaging, and super easy to install. I even called customer support to make sure I installed it correctly and they were awesome. I’ve had 3 different alarm systems before and this one out does them all. The price is great, the system is easy to use and secure, and the key fobs and app for my phone really put it over the top with how easy it is to arm and disarm. No matter the size of your home or your security needs they can handle it and I highly recommend this company.

5 years ago

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Ozzy Orem, UT

The DIY installation of the security system was relatively fast and very easy. I've had a few issues since, but Cove has been very responsive and fast at fixing the problem. Be it by replacing a sensor, the entire panel, or looking into the issue on their end, they have been quick and responsive.

5 years ago

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Ryan Fluckiger Heyburn, ID

Cove is the first company that I've felt comfortable using as a security system provider because it is an economical option, but still get the same if not better equipment that is offered from other providers. I really like that it's something I can set up on my own and tailor to my own needs. I was surprised how easy and intuitive it was to go through the set up process on my own. To be honest, I did have one minor hiccup that I decided to call and get help with, after calling I was told that it would likely be the next morning before they could get my problem solved since it was after their regular business hours, but they would see what they could do. That wasn't a big deal for me anyway, but less than 30 minutes after I hung up, I got a text saying they would be calling me to sort out the problem and only a few minutes after that my phone rang. They were extremely helpful and knowledgeable and were able to get it sorted out. I was very pleased with their prompt response to my specific needs, it made it that much more of an enjoyable process for me to get my system up and running. The next day I called with some more questions about my new system and again was surprised with how efficient they were in being able to help me with my questions and understanding of what I needed to know. Overall it has been an outstanding product and customer service experience for me. From the ordering process, less than 24hrs later my order was in the mail on it's way, through the set up and use of my system, and the quality of the equipment, has all been very impressive so far. I'm not usually the type of person to leave lengthy reviews, but it's been obvious to me the folks at Cove are doin things right and I figure that's worth saying something about. I will definitely recommend this to everyone.

5 years ago

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Travis Figueroa Walla Walla, WA

Awesome customer service! Very dedicated staff.. great security system easy to use!good price.. quick self setup

5 years ago

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George Prosser Ogden, UT

The Cove Smart system was very easy to set up. I love the videos that are provided through their customer service website. If you have some challenges or questions with regard to setting up your system I recommend referring to the videos. They are super helpful. I also tested the customer service support center team. They are very knowledgeable and helpful as well. My opinion: this is the best alarm system for renters. I am very satisfied with the Cove Smart team and system!

5 years ago

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sheila miller Rossville, TN

Everyone I spoke with was very friendly, and answered all questions.

5 years ago

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Julius Ngeskebei Mesa, AZ

Best alarm company that I've had experience with in years. Ive had the big name alarm guys and all the bad experience you've had or heard of is true. From equipment failures, to not reaching anyone at customer support to telling you we'll come and fix it and don't get me started with the bills. But this is a whole new experience for me or anyone else who is looking to protect their home. No more are the days of having someone you pay to come and install an alarm system that cost you and arm and a leg, and at the same time most of the sensor they put are not even working. I installed this myself with the help of the panel that tells you step by step on what to do. I mean its a no brainer. If you can put batteries on a tv remote, you can do this. Took me about less than 10 minutes including the activation and customer support calling you live making sure everything works. This is the future of alarm no doubt about it. No contracts, no hassles, and there is someone always there friendly to help you for anything. Anything at all. By the way I did not get paid a dime to talk about my experience. I just feel like its about time someone came up with very user friendly alarm system without digging into your pocket and locking you down for years with a contract. Cove is the way to go!!!

5 years ago

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Yolima Greenville, SC

We have had Cove for over a week now. I highly recommend this security system. Every step of the process from ordering online to installation was easy and pain free. The installation was extremely fast and easy. Before Cove, I had no idea how accessible a home security system could be. I love the fact that I do not have a contract, I did not have to pay hundreds of dollars upfront for equipment and that there is no fee if I move and take the system with me. When I had to call support, I waited for less than a minute and was connected to real, live person that fixed my problem quickly. My favorite part of system is the key ring remote that quickly arms and disarms my system from the outside. This remote also has an SOS feature for distress calls. I look forward to adding more equipment that Cove releases.

5 years ago

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Ben riggs Huntsville, AL

FROM THE START TO FINISH EVERYTHING WAS OUTSTANDING AS FAR AS GETTING THE SYSTEM SHIPPED IT WAS EXTREMELY FAST AND TALKING WITH CUSTOMER SERVICE AND USING THE CHAT BOX FOR HELP EVERYTHING WAS GREAT. THE EQUIPMENT IS MADE WITH QUALITY NOT CHEAP AT ALL. KEEP UP THE GOOD WORK TEAM COVE.

5 years ago

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Mickey Seely McPherson, KS

Easy to set up and great communications with cove customer service.

5 years ago

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Jason Evangelista Gulfport, MS

I have been thoroughly impressed with Cove’s quick & effective response to any & all questions/concerns that I have encountered!! I would highly recommend this security service to any person looking for an affordable, effective & reliable system!! Great work Cove Team, it has been a sincere pleasure using your system & am confident that you can & will resolve any issues or questions that may arise in the future!

5 years ago

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Felisha Walls Chester, PA

Cove was extremely easy it was comfortable impossible to mess up. Even the customer service reps were so awesome and helpful very friendly. Just one of the best experiences I have had with customer service ever thank you. And most affordable too.

5 years ago

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Michael Vaughn Lakeland, FL

Over last 20 years I've had several security systems both with business and personal none have had the customer service experience that Cove especially Dalin the sales representative and the dedication to making sure I was satisfied happy and safe with my system my appreciation goes out to the entire Cove company but especially Dalin.

5 years ago

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K. Lewis Bessemer, AL

We ordered our system late Tuesday afternoon, it shipped Wednesday and we had it in hand Thursday afternoon. The setup was super easy. After we put all the sensors in place and began to test them, we got an error message that instructed us to call support. As it was after business hours, we were told a technician would call us the next morning. However, not even 30 seconds after I hung up, I received a call-back from a technician and while on the phone with him, yet another technician was calling on the other line. Long story short the technician solved our issue (which was actually user error) and patiently answered all of our remaining questions. We are pleased with the pricing, product, ease of use and professionalism of both support and customer service. We look forward to being longstanding customers of Cove as long as they continue to display their current level of excellence.

5 years ago

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Megan Peters Orem, UT

Great customer service & Great product. The product is very user friendly and convenient.

5 years ago

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Mirna rangel Nampa, ID

I love how my family and I feel protected. Everything that I have received has worked so well. The products were fast in arriving. Thank you so much Cove.

5 years ago

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Brandon New Port Richey, FL

Installation was very easy and the instructions walk you right through it. Customer service was very helpful and friendly. They were able to help me get my app up and going. Definitely worth the money for a diy home security system!

5 years ago

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Tametra Baton Rouge, LA

Cove is a great alarm system. So easy to install, my kids were even able to assist. Also, customer service is great!

5 years ago

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Fares Bond Lawrenceville, GA

A very easy to install and use DIY home security system. They are very proessional. I highly recommend this system for people who are looking for affordable monitored security services.

5 years ago

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Josh Buffalo, WY

It’s been a very easy setup and install process. Only gripe I have is the power cable on the base being too short. If possible, having an option for length would be grand.

5 years ago

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Kennan OBier Magnolia, AR

Awesome experience thus far, I mean.. customer support.. BAR NONE!! RYAN, and his team take care of my elderly mom and dad as well as my sisters home and mine!! Definitely an experience that will have a lasting impression on home security! This company knows security, and the customer experience! For sure!!

5 years ago

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Reply from Cove

Protecting entire families is one of our favorite things to do. Thanks for the kind review.

Sep. 19th, 2018

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Jason S. Tulsa, OK

Placed my order Monday evening and received the system Thursday afternoon. Set up was super easy from installing the touch panel to installing the door sensors and motion sensor. I’m impressed with how loud the actual audible alarm is 90 decibels is more than enough I even tested it with my bedroom door closed and the loud AC window unit running, of course my dog hates it hahaha (poor guy). Setting up the phone application was a breeze and the after hours tech support called me back within 30 seconds after hanging up with central monitoring to help set all that up! Hands down I’m SUPER impressed the equipment was clean and up to date technology wise I’m glad I chose Cove and will definitely be recommending to others as well. I’m an Officer so I’m big when it comes to home security and I feel like I’ve defintely hit the bullseye with Cove! And remember only $35/month and no WiFi or Landline required! Last but not least LIFETIME WARRANTY so tell me again why your still thinking about getting Cove? Here’s a suggestion don’t think about it and just do it. You won’t be disappointed! #YouGuysRock

5 years ago

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Shakeya Brooks Baltimore, MD

A friend of mine's referred me to this company call Cove their security system is amazing and affordable. I have the door and window sensors the shatter sensor but they have so much more and I wish I had it all any way to protect my family and it's affordable it's amazing. The alarm system it's so simple to install yourself and it works very well it's very loud I think everyone should have one of these thank you Cove

5 years ago

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Au'brey Anchorage, AK

I am a single parent with two very young children and i definetly feel much more at ease being in my home now with my new security system it is worth a five star rating. Thank you so much Cove.

5 years ago

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Patrick French Manchester, NH

I am very impressed with my new COVE alarm system. I just got done installing my system and everything went pretty well. I did have one small glitch with one of the sensors not registering right away. The panel instructed me to call technical support but I thought I was going to run into a problem with that. I was installing my system at 10:30 PM on a Saturday night. I thought there was no way I am going to be able to get help with this now. I called the number for product support that came up on the panel and someone answered. This is good because there definitely should be monitoring reps available 24/7 but I figured tech support for installation issues would be closed. The person that answered was very helpful and explained that he would have someone from technical support call me back within an hour. I was really surprised with this because of the time. It wasn't 15 minutes later and a rep from technical support was on the phone with me and walked me through testing all of my sensors and we were able to verify for sure that all of the sensors were fine. Turns out the issue might have really been that I didn't leave one of the sensors triggered long enough the first time. The tech support rep was awesome and he not only took care of making sure my system was functioning 100% correctly but he then walked me through setting up the online app and made sure I was comfortable using the app and the entire system as well. That is exceptional service from a home security company at now 11:30 PM on a Saturday night. I have used other companies before and never gotten this level of service from any of them. I would highly recommend using COVE. The ordering process was simple to navigate, the system was delivered as promised, the installation was really simple, and now I know for sure they are standing behind their product. Their prices for equipment and monitoring are very reasonable as well.

5 years ago Edited September 14, 2021

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Reply from Cove

At Cove, we strive to follow the four E's for our company: Excellent, Easy, Enjoyable, and Economical. We are only going to get better with time:)

Sep. 19th, 2018

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Karen Thornton Houston, TX

I had a great experience when I signed up for the service. The rep was very helpful and knowledgeable. I am so happy I chose this company.

5 years ago

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Kim_O Hollywood, FL

Cove Smart Security is the way to go! This system looks sleek and modern and monitoring prices are comparable to its competitors. Thrown into the mix was that the cost of the system is free upon keeping the monitoring service active for 3 years, definitely a win-win! Customer service was phenomenal in dealing with setup questions and they truly care about their customers. They have continuously gone above and beyond to make things right whenever an issue has come up. Try them! You won’t be disappointed.

5 years ago

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Reply from Cove

The best part Kim, we only plan on getting better at what we do:)

Sep. 19th, 2018

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Tracey Coleman Marietta, GA

I'd done over a year of DIY home security systems and finally decided on Cove Smart. I could not be happier! The customer service is outstanding, the ease of installation was a breeze, the cost for monitoring is very affordable, and the equipment is of high quality. I highly recommend Cove Smart!!

5 years ago

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Reply from Cove

We are glad you chose Cove after all that research. We have had many customers have the same results as you😊 Once a customer has done significant research on our offering and our product, we often come out on top:)

Sep. 19th, 2018

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Rafaha Martinez Orem, UT

So I love my new Cove system. It was so easy to get started with it. The sales guy came and was super friendly and not pushy in any way. Paying for it was super simple and very convenient. Setting up was the fun part. I had my wife do it and it was so quick and easy. It had step by step instructions on the panel that made it a breeze. It’s very user friendly. I had a false alarm and they made it super easy to cancel that alarm. I highly recommend this service to everyone. I finally feel 100% safe in my home.

5 years ago

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Alicia Rio Rancho, NM

They do not lie! The system was indeed easy to install and I am not handy. The system works great and is easy to use. My garage door didn’t shut behind me after I left causing the alarm to go off. Cove called right away so I feel secure in their oversight. When installing I called customer service and they were nice, helpful and knowledgeable.

5 years ago

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Christopher Weiture Princeton, NJ

The support team at Cove is top notch! Had a small glitch during the installation, and they had me up and running almost immediately. The technology is as good or better than "the big guys," and the monthly monitoring bill less than half of what I have been paying! Highly recommended!

4 years ago

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Reply from Cove

Thanks for the review Christopher. We love providing a product and customer service that can create a buzz. More good things to come:).

Sep. 25th, 2018

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Charles Black sr. Adams, TN

We’ve only had the system a couple of days. We called two or three times and every time the people we talked to were very helpfull and understanding. So far we are very pleased with everything

4 years ago

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Tianna Williams Cincinnati, OH

My experience with Cove has been superb! I spent hours finding a system that was modern, sleek, secure, and affordable and then like magic a COVE ad appeared on Youtube!! The website was super easy to navigate, customer service excellent and delivery fast! I just setup my system in 20 minutes and the follow up call from the monitoring service was so reassuring that my house was secure. Thank you Dallin and the rest of the Cove Smart team!!

4 years ago

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MITCHELL W MILLER Belton, MO

Seen the ad on Facebook I had been wanting a alarm system that was wireless for my apartment so I said hey I. Going to give these guys a try the other guys want hundreds of dollars for their systems these guys just want monthly payments. So I signed up got it in 4 days too 20 mins to install they even asked if I needed help more then once they checked up on me and even called when I was testing it. I have had the system 4 days now it is fantastic works perfectly. I'm a cable tv tech so I know how to install these pretty easy but I must say this one by far is the best one

4 years ago