Cove

Super easy installation, awesome customer service.

It's been amazing! From the setup, which was surprisingly easy (My younger siblings could absolutely set this system up)! To the functions of the daily arming and disarming is basically flawless! We've had a couple accidents forgetting to disarm the system and as soon as the alarm goes off, not even 30 seconds later, Cove calls to make sure everything is alright. If I just so happen to not answer, a police is at my door in about 10 minutes. I love Cove!

So fpr my experience has been very good. I have called Cove a few times to ask questions. They always have the answer. I am glad I choose Cove .

Easy install, quality equipment, great customer service!

I like the fact that when something happens, they are there quickly.

Easy to install. Great technical support !

So far this company it's doing very well on the products, service and the more important part the surveillance it's very impressive, the response it's very fast.

It’s been great. Wish Cove would carry there own camera system for indoor and outdoor. I also think they should have there own smart locks and doorbell. This would be the topping on the cake. I have all of the equipment I mentioned and it’s just a pain in a butt too have 5 different products versus just one.

Top notch! Professional and prompt. Good follow through on getting me my system on time. Excellent support on set up questions and process

Response has been excellent. Would love a second monitoring pad.

It was easy to install and they are so helpful

Very fast delivery and it’s free, the equipment it’s very good quality and good price, the monthly price for monitoring mi house it’s reasonable. The response it’s very fast when you alarm go on and the best part excepcional customer service. This company have all what the others forget.

I like that it's wireless but the app doesn’t work work

Reply from Cove

Aug 24, 2020

We are sorry that you had a "0" experience. Please reach out to customer support and we will do our best to resolve your issue.

I like that it was very easy to setup and to start working. Very good product.

Easy to deal with, not pushy sales people like other companies. The speaker through the alarm was a bit spotty talking to the rep, but it was clear as could be over the phone.

I must say it's refreshing to have a product that works by like advertised. I can’t think of anything that needs improvement. Very happy with my purchase of cove.

I installed cove in my home 2days ago 07/16 2020 ,easy setup works great left Adt now I pay 1/3 of the price for cove.i also get more options with cove and works with cellular phone ,awesome company

After lookin for a DIY system comparable to Alarm.com with an app I found it. Very easy to install. One for home and one for our Mountain Home. I really like this system

Great product. Excellent customer service. Perfect price.

They have been great to work with, system very easy to use and setting up was easy.

Is been very good, they respond very fast. I set my alarm to not get a call for 30 seconds so if I do trip the alarm, but they still call. I guess that's good

First I want to say, their response time to alarms is FAST, too fast. When you cancel an alarm, they still call. I thought I'd give COVE a try since they were a new company. I ordered their Home Al arm System (door/window sensors, Glass break and motion sensors). The first time I tested the system in 'AWAY" mode, the motion sensors wouldn't work. Cove replaced the entire system but, for some odd reason, we could not figure out, the motion sensors still would not work in our home. I had been working with the manager, who was very patience and helpful with trying to make sure the system worked for us. We tried for hours without any luck. My theory is, I think our outdoor security cameras were interfering with their motion sensors transmission because they were all installed on exterior corner walls that had security camera installed on the outside. When we disarmed the security cameras, we got them to work most of the time. The ONLY location in our home they appeared to work was the hallway. Being that you cannot install the motion sensors in front of windows and the rooms all had 2 windows, exterior walls was the only location we could use. Next, I wanted to test the Glass breaks. The glass break sensors should activate within 15 feet of a window or glass door. We installed one at approximately 11 1/2 feet from a large window, we tested it by actually breaking glass at 15 feet, 11 feet, 10 feet, and 6 feet and it NEVER went off. I contacted their technical support and was told to try testing them using a recorded sound of glass breaking, so I did a live video using several glass break effect sounds from Youtube, using my BOSE speakers with the sensors at 6 feet away from the speakers. They DID NOT go off, one did go off at approxiamately 4 feet but with several test they would only go off if the sensors were right in front of the speakers. The issue was they wouldn't trigger properly as shown in the video. The door and window sensors worked fine during both 'STAY' and 'AWAY' mode test. We also had issues with the panel. It would start counting down at night in 'STAY' mode for some odd reason and we had to get up to disarm it and arm it again. It you are going to have a Home Security System to secure your home both at home and away from home, you need a reliable and dependable system that works 100% of the time. Cove's call dispatch center appears to be reliable with responding to alarms but that's not enough, I need the alarm system to be as reliable to protect my home and my family from intruders. If it can't do that, what's the purpose of paying for the service? I have notified Cove that we wish to return the system. Hopefully we can find a system that actually work for us and one we can rely on to work for us. I suggest anyone with a Cove security system, test all their devices in both 'STAY' and 'AWAY' modes to assure they work properly.

Reply from Cove

Jun 08, 2020

I am so sorry you had a poor experience with your equipment. I am super glad, however, that our customer service team did everything possible to make it right. We have a 60-day money-back guarantee for situations like this or any reason whatsoever because we want every Cove customer to be happy they chose Cove. We will send you a prepaid return label so you can return your system and we will send your full refund once we receive your equipment in our warehouse. We are sorry that we could not make our system work in your particular situation and appreciate you giving Cove a try.

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Absolute BEST customer service I have ever had in my entire lifeeeeeeee. Super super helpful, on the phone for over an hour and didn’t even realize it. Honestly amazing.

Cove is a full function alarm system with excellent rates and top notch customer service.

I love my system. The order process was amazing. I choose the $35 plan and all the equipment was free. Due to covid 19 my income has stopped and they gave me the last 2 months free. They have an incredible staff.

Customer service is the best going. The system is very easy to navigate through and very complete.

Easy install, simple intuitive operation. Camera could be improved with battery power rather than electric.

all products work fine, customer service is outstanding plus and pricing is the best !

Easy Installation and customer service is great also. The only issue I had was when I first got my system, had to have a sensor replaced. Battery was not working.

I left Simplisafe for Cove and am very happy. The all in one key pad is the best.

Amazing customer service and user friendly!

Great gear, quality, monitoring services, easy installing, great customers service, fast delivery, lifetime warranty including batteries with $29, monthly full 24/7 monitoring, free moving remove and reinstall. As for the down side better peel and stick sensors tape for mounting would help but easy fix bay a 1/4 roll of double sided tape extra stick. Only certain surfaces need improved tape. Other than that all I'd 5 stars ot call any competitor and pay 2 or 4 times more 1 year warranties, monthly monitoring is way more and it relies on your home cive is self contained cellular with master panel all talk back monitoring centers to you on their system. IT'S 5 STARS!

Excellent!! Easy to install. Rest good at night knowing I am secured.

Great customer service. Unable to use it with my Google Home and the app needs work.

I love the customer service and their knowledge on the system forbearance association fees

Good, prompt, and friendly service. Their customer service was very helpful.

The customer service at Cove is amazing and I am very impressed with that aspect of the company. I have had a couple glitches with the equipment, but nothing major and it was easily rectified over the phone.

I've called in to speak with customer service and it went very smoothly and my questions were answered. Callback time for false alarm wasn't bad either!

Excellent customer service.. Need outdoor cameras

Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.

Reply from Cove

Apr 03, 2020

Thanks for the kind review, Bill. Great feedback as well. We too are really excited about the integrated cameras. We will have them by the end of this calendar year.

Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.

Reply from Cove

Apr 02, 2020

Thanks, Kyle for the great feedback. We always want to get better. We will have integrated cameras into the Cove app by the end of this calendar year. We will also have a customer portal by the end of this summer as well. Always wanting to get better. We do strive to have prompt and friendly customer service people. It is very important to us.

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Awesome. Way better than ADT. Would be nice if website had place to update authorized users.

Very good service and product at a very good price!

I'm very happy with Cove as far as the system and the service received when I had to call in.

I have had two alarms and they contacted me within five minutes, which is outstanding in this day and age.

For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.

I like everything they stand for and do because they are for the customer and I can't think of anything they need to improve on they are the best already

Good product and service, need to integrate Yi camera with the alarm app.

They're Awesome!!! I've enjoyed the service and support. I wish they had an additional keypad for the back door.

Top-notch through and through. Ease of installation was surprising. The system performs well and is user-friendly.