Name: Core Home Security
Rating: 3.1

check_circle

Verified Customer

star star star star_border star_border

Charlotte Venus, TX

It freezes alot when I'm checking my camera when I'm not home the clips are not recorded long enough

2 years ago

Reply from Core Home Security

We are sorry to hear about this issue. Please contact us so that we can find a solution to your camera issues.

May. 4th, 2021

check_circle

Verified Customer

star star star star star

James Melville

Never had to call for problems. Always quick to respond for user inquiries.

2 years ago Edited January 10, 2024

Reply from Core Home Security

Thank you, James!

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Abdul-Saboor Rushdan

I'm still waiting for a technician to contact me to connect my Front Door video camera

2 years ago Edited January 10, 2024

Reply from Core Home Security

I am sorry to hear you are having trouble getting your front door camera reconnected. Please reach out to customer service (888-757-2673) so we can get this fixed for you.

May. 4th, 2021

star star_border star_border star_border star_border

Ronnie Elliott Huntsville, AL

Core Service has the worst customer service. The sales representative I dealt with was not up front with me dealing with the contract. I cannot say how good/bad the company is because the people I have dealt with in Florida are not interested in quality service. They are interested in making a sale for profit not integrity in the company. Now I cannot talk with anyone to get out of this bad deal. so for anyone who is interested and concern about home security Core Home Security is not the company!!

2 years ago

Reply from Core Home Security

Deeply sorry to hear about your experience, Ronnie. I want to assure you we are interested in high-quality security service. Please call us at (888) 757-2673, I would love to know the name of the rep you had so we can properly address this problem.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Isaiah Johnson Fayetteville, GA

Reliable and dependable. Great value for the price.

2 years ago

Reply from Core Home Security

Thank you, Isaiah! Your safety is our priority!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Daniel Killen, AL

Call to verify if alarm is set off before calling police.

2 years ago

Reply from Core Home Security

Thank you, Daniel.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

John Prokop Pittsburgh, PA

Needs work please help and show me how to record longer video clips

2 years ago

Reply from Core Home Security

Thank you for taking the time to share your thoughts, John. Please call (888) 757-2673 and we will help you with recording longer video clips.

May. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronnie Huntsville, AL

poor integrity not trustworthy. I feel like the company was not up front with me when I need a good security system in my home.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Ronnie. Would love to make this right, please reach out to (407) 753-1449 so we set you up with a security system that fits your needs.

May. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lluvia Winston Salem, NC

Started off great; however app is becoming increasingly glitchy and unresponsive

2 years ago

Reply from Core Home Security

Give us a call, Lluvia, so we can get that worked out for you.

May. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Wm T Wakefield Belleville, IL

Almost never return call, very slow to address problems , I am still waiting after two months to fix my problem

2 years ago

Reply from Core Home Security

Sorry to hear that you're having problems with your security system, WM. Call us at (888) 757-2673, and we will have someone address any issues you may be having.

May. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Anthony Diaz Winston Salem, NC

The company is fine for the low monthly service but it’s really basic.

2 years ago

Reply from Core Home Security

Thank you, Anthony. Please don't hesitate to reach out so we can upgrade your system to a less basic package.

May. 20th, 2021

check_circle

Verified Customer

star star star star star

Helen Roth Knoxville, TN

Installer was courteous and knowledgeable.

2 years ago

Reply from Core Home Security

Thank you, Helen! We're happy our trained technicians did such a good job for you!

May. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Maria H Castaneda Houston, TX

Because I cancelled the service for personal reasons and have to keep on paying the equipment

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Maria. Unfortunately, if you cancel your service early you still have to pay for the equipment you financed.

May. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Eladio E. Torres Carriere, MS

Well it seems like all they really want it was to install the system and get the payments going.

2 years ago

Reply from Core Home Security

Thank you for taking the time to leave a review, Eladio. We want to take care of our customers and make sure their security needs are met fully. Please reach out if we can help you.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Gary Sleight Weatherford, TX

Always there for you, and very understanding.

2 years ago

Reply from Core Home Security

Thank you, Gary. Glad to have you a part of the Core Family.

May. 18th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jon Capps Hendersonville, NC

poor customer service, slow to answer messages for service calls, not professional when talking to them about issues.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Jon. We would love to make this right. Please reach out and we will have a manager assigned to help you.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Ron Patenaude Fort Pierce, FL

All is working fine, support when needed is spot on.

2 years ago

Reply from Core Home Security

We are glad to hear everything is running smoothly. Core is here whenever you need us. Thank you, Ron!

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Pat Delray Beach, FL

Installation done by Lon and Kathy...wonderful people

2 years ago

Reply from Core Home Security

Glad to hear you had a good experience with our professional installers. Thank you, Pat!

May. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Beasley Crockett, TX

This the the worst home security system I've had.Im NOT completely please with their service.

2 years ago

Reply from Core Home Security

We are sorry for your experience, Robert. Please call us to discuss this issue further so we can help make this right.

May. 4th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

George Evans Muscle Shoals, AL

Errors have not been fixed. I have numerus euros on the panel and i have not had a Someone call to fix them

2 years ago

Reply from Core Home Security

George, let us help get these errors fixed for you. Please contact our customer support (888-757-2673) so that we can look further into this issue.

May. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher Mize Jonesville, MI

I was supposed to get free months of service, and never got it, then I recommended a friend to the company, and never got credit for that!!

2 years ago

Reply from Core Home Security

Christopher, please contact our support team (888-757-2673) so that we can help you get your referral credit and so that we can look into getting you your free month.

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Nathanael Palm Bay, FL

It’s makes you feel safe and to set the alarm on and off is easy.

2 years ago

Reply from Core Home Security

Glad the Core Home Security could help you feel safe in your home, Nathanael.

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Chris Ellis

Core provide quick responses to activated alarm by giving a courtesy call.

2 years ago Edited January 10, 2024

Reply from Core Home Security

Our 5-diamond monitoring system and professional reps make sure we are able to provide you with the help you need when you need it! Thank you, Chris.

May. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lysette Haines City, FL

Monitoring including the response team is five star! Equipment is lacking horribly

2 years ago

Reply from Core Home Security

Glad to hear about your good experience with our monitoring system. If any of your security equipment needs repair or upgrade, please reach out so we can help you.

May. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Indianapolis, IN

Was lied to to a few times don't know how supposed to be security when anyone can access my cameras

2 years ago

Reply from Core Home Security

Sorry to hear about your experience. Only people with proper credentials can access your security system. Can you please call us at (888) 757-2673 and discuss what you mean by "anyone can access my camera."?

May. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Arlander Cherry Greensboro, NC

Equipment cost are on the high end for what you are getting.

2 years ago

Reply from Core Home Security

Thanks for the review, Arlander. We offer the best security equipment available, and it's competitively priced against the market.

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Machica davis Salisbury, NC

The one issue is the app is not always up to date.

2 years ago

Reply from Core Home Security

We have started working with a new team to update and make our app run as smoothly as possible.

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brooks Winston Salem, NC

My experience and review is more geared towards the manipulative actions of the salesperson to gain my contract.

2 years ago

Reply from Core Home Security

Sorry about your experience, Brooks. Would you please call (888) 757-2673? We would love to know which rep you spoke to and make this right. This is not a common practice of Core Security; Our reps are trained to be upfront and disclose all details when presenting our contracts

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

janice price Linden, TN

Had a problem took a month to get it fixed

2 years ago

Reply from Core Home Security

We have experienced a lot of changes within the company recently, Janice. I'm sorry to hear your issue took so long to get resolved, but with our increased staff this will not be a reoccurring issue.

May. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Vera Crenshaw Montgomery, AL

Poor customer service and trouble shooting never never call you back and very deceiving

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Vera. Please call (888) 757-2673 and we will be happy to take your call and fix your issues.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Marsha Nsntz

Response to my questions when relocating needed

2 years ago

Reply from Core Home Security

We would love to answer your question, Marsha. Reach out to customer service (888) 757-2673 and we will take care of you!

May. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Ray Wilson Shelby, NC

I still have not gotten any signs to mark your protection.

2 years ago

Reply from Core Home Security

Please give us a call, Ray. We want to make sure you get taken care of on this matter.

May. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Macon, GA

System has malfunctioned since we received we receive calls about a door sensor all times of day and night.

2 years ago

Reply from Core Home Security

Sorry you are having sensor issues, Debra. Call us at (888) 757-2673, and we will send a technician to fix or replace your door sensor.

May. 20th, 2021

check_circle

Verified Customer

star star star star star_border

J Brumbelow Rockmart, GA

Very functional system. Convenient to arm and disarm.

2 years ago

Reply from Core Home Security

Thank you, J. Love hearing from our great customers.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Willie Warren Columbus, GA

Don't like the way the door bell camera works

2 years ago

Reply from Core Home Security

Thank you for taking the time to leave a review, Willie. We would love to fix any issues you are having with your doorbell camera. Please call (888) 757-2673 and we will make sure your doorbell is working properly and efficiently.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Ruby Burroughs Summerville, SC

Love it, only concern, door bell does not ring loud.

2 years ago

Reply from Core Home Security

Thank you, Ruby. Sorry, your doorbell isn't ringing loud enough. You are able to receive notifications on your phone, and you can even add a chime pro device to help make your doorbell louder. Please reach out if we can assist you further in this matter.

May. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Julius Collado Fort Worth, TX

I have not been able to connect at all. It does not recognize my password. Has been like that for 4 months.

2 years ago

Reply from Core Home Security

Julius, sorry to hear you are having issues connecting. If you are open to discussing this issue further, please call us at (888)-757-2673 so we can help get this resolved as quickly as possible.

May. 5th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Charles Morrow Calhoun City, MS

Works part time cameras always offline can only watch property whenever cameras decide to connect

2 years ago

Reply from Core Home Security

We are sorry about your experience, Charles. Please contact us (888-757-2673) so that we can get this issue resolved.

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Elaine bryant Xenia, OH

All is fine. No issues w the service. Coyld be cheaper.

2 years ago

Reply from Core Home Security

We are glad to hear you aren't having any issues with your home security system. Thank you, Elaine!

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Arlene Manuel

Technical support is not available when needed

2 years ago Edited January 10, 2024

Reply from Core Home Security

Sorry to hear about your camera not working properly. Please contact us (888-757-2673) so that we can help fix this issue for you. Thanks for reaching out, Arlene.

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Matthew Ehis Wylie, TX

Good experience and everything is working accordingly

2 years ago

Reply from Core Home Security

Glad to hear everything is working properly. Please let us know if we can help you with anything regarding your home security needs!

May. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tori Spruill Greensboro, NC

keeps going off for no reason. Cops been to house and having to pay out extra money. a waste of my money

2 years ago

Reply from Core Home Security

Tori, we are sorry to hear about issues with your security system. Please contact us (888-757-2673) so that we can assist you in solving this problem.

May. 4th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

George Ashford Saint James, MO

Little to no contact video very poor have to be too close to set off camera and

2 years ago

Reply from Core Home Security

If you are having issues with the proximity of your security camera, please call and we can have that adjusted. Thank you, George.

May. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

SHEJAR SHERTEN Palmetto, GA

Customer service was very rude and unprofessional.

2 years ago

Reply from Core Home Security

Sorry, you had to deal with that, Shejar. Please call us at (888) 757-2673, we would love to know the name of the reps you dealt with so we can address this.

May. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judy R DeBord Jonesborough, TN

My cameras and door bell will not stay on line

2 years ago

Reply from Core Home Security

Sorry to hear you're experiencing technical difficulties with your camera, Judy. Please call (888) 757-2673 and we will have a technician help you fix this problem.

May. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

RD Huffines Ashland City, TN

Because set up and getting installed was a big problem.

2 years ago

Reply from Core Home Security

We're sorry for any issues you had getting set up, RD. Please let us know if there is anything else you need.

May. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Maria Collado

Bad customer service when you have problem with the camera never have the solution in time

2 years ago Edited January 10, 2024

Reply from Core Home Security

Sorry to hear about your experience, Maria. We would love to fix your camera issues, please reach out to (888) 757-2673 and we promise to provide you with a solution promptly.

May. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen McCollister

Equipment never worked right, poor customer service, won’t return phone calls.

2 years ago Edited January 10, 2024

Reply from Core Home Security

I assure you we want to get this fixed for you, Karen. Please reach out to customer service (888-757-2673) and we will work on resolving this issue with you.

May. 4th, 2021

star star_border star_border star_border star_border

Renee Stewart Winder, GA

I have reached out to Core Security multiple times and no response! Once my contact is over I will use a different company.

9 months ago

star star_border star_border star_border star_border

Eddie Hoskins San Antonio, TX

Do Not use this company,$3000. for just a basic system. Front doorbell malfunction 6 months ago under there warranty but will not repair it. PLEASE DO Not USE THIS Company...

1 year ago