ADT Self Setup: Read 144 User Reviews From Real Homeowners

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Rajesh. Shah Roslyn, NY

Very bad experience. I will never deal. Salespeople call promise lot. Technician comes ask money for everything. Too much sales pressure. After installation they make you sign so fast . DocuSign. You don’t have chance to read. After 3 days you done. They don’t tell you that you have 3 days to cancel. Big penalties if you do. New installed alarm 2 times false alarm. Bad cheap equipment. They want big money for cheap installation. Never use ADT.at night alarm will go on. False alarm.

4 years ago

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Viviana Patricia Cortes Elkridge, MD

this is the worst security system don't buy them they only took money from my bank account in three moths they take $834.00 I call them and I do not have any response they just send me to collections for a amount of $1600.00 because they argument the I stop making my payments but how I can pay if I was waiting to get my refund of $834.00 please do not get this system. Now I am in collections with this big amount because they said I was broke my contract

4 years ago

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Patrick Fortuna, CA

Get a Dog better alarm system the ADT /Lifeshield the Dog will appreciate you . I REPEAT DON'T WASTE Your Money & Time NO Technicians to service you , Customer support is a 50/50 chance to get help had numerous hang ups , Hours are Eastern Standard Time . BAD PRODUCT ,BAD CUSTOMER SERVICE, They are fast commodity consumed by Large Corporations .STAY CLEAR OF LIFESHIELD & Michael in Customer Service Mgr.

4 years ago

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John Pagano Staten Island, NY

From the begining problems, installation, priceing and overcharging for equipment that was never installed. A service call after 1 day of installation , front door camera went off line and smoke detector was beeping all night had to take it down and remove batteries. Loss of power to keypad door bell power did not ring and i was charged for a wi fi front door lock which was never installed. And they insisted i had one.

5 years ago

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Verified Customer

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Anonymous Folsom, CA

Affordable and easy to use

7 years ago

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Anonymous Anaheim, CA

Call center very responsive

7 years ago

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Anonymous Gainesville, FL

Very reliable, quick response and thorough

7 years ago

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Ramon Flores Yuma, AZ

Everything works well, so just keep doing a great job!

7 years ago

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Eve Guilbault Lexington, KY

@BluebyADT is not user friendly. As soon as we installed it we received error messages. After calling support they informed us we would need to buy all new batteries. That would cost us a lot of money. It is not a very user friendly system. Basically I got it in March and have yet to get it to function properly so I switched to Vivint.

2 years ago

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Josh Minneapolis, MN

Garbage for a company I wouldn’t advise anyone who wants security through ADT BLUE, our first impression and experience was off the charts of horrible customer service!!! We are in the process of shipping back all their equipment and will not ever call them again as well will share our horrible experience to all who we know .

2 years ago

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Sheila Lincicome Bloomington, IL

Would give them a minus grade if I could. Terrible experience. Sold me a system that didn't exist and tried to sell me something more expensive. Customer service stinks. Waited on phone for an hour for help! DO NOT EVEN CONSIDER ADT!!!!!!

3 years ago

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Barbara L Claypool Jeffersonville, NY

Excellent help with installation, questions answered well. The system is well planned and easy to use.

5 years ago

Reply from ADT Self Setup

Hi Barbara,

Happy to hear you are enjoying our customer service and security system. We're here to make you feel safe and secure. Thanks for sharing!

Enjoy your day and stay safe,
Alex, Customer Reviews Manager, LifeShield

Jun. 21st, 2019

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Vonnie Gainesville, FL

Easy to install. Tech support is great. Happy with product, I have had issues with a couple of sensors and had to replace them.

5 years ago

Reply from ADT Self Setup

Hi Vonnie,

Thanks for choosing LifeShield to help provide peace of mind! We love to hear that you're satisfied and feeling secure with LifeShield - that's the goal! Please don't hesitate to reach us at 877-464-7437 if you ever have any questions or concerns about your system. Appreciate the review!

Enjoy your day and stay safe,
Alex, Customer Reviews Manager, LifeShield

Jun. 21st, 2019

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John Hammond Upper Marlboro, MD

Very poor monitoring service. Very lengthy contract period and monitor by another company with no accountability. Hostile customer relationship with the goal to collect their monthly fees. Waste of money for monitoring.

6 years ago Edited September 14, 2021

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REITA Chamberlain

I will advise family and friends NOT to use LifeShield security. We have now had their equipment for nearly 2 years. It hasn't worked for more than half of that. You are stuck for another year if you don't call within 20 days before date service started. Were told one thing last year, and a different thing this year. Awful customer service!!!

6 years ago

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Noriel Reyes

Alarm goes "whacko" after a 15 min away mode. Happens 2x in a week period. We get billed twice for $130.00 for 1 serv rep visit. Not a cop but a serv rep from Lifeshield ... Cust serv states 2 visit... but we only had 1 signed visit. WHAT A RIPPED OFF. We cancelled our serv. before we max our contract...

7 years ago

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Aubrey Greenville, SC

Love this security company. The customer service is amazing; they've had the best respond time out of all the companies i've used in the past.

2 years ago

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Verified Customer

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Anonymous La Mesa, CA

Camera doesn't work

7 years ago

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Verified Customer

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Anonymous North Olmsted, OH

Very prompt about calling when alarm is triggered

7 years ago

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Anonymous Clemson, SC

We feel safe with continuous monitoring.

7 years ago

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Anonymous Caledonia, MI

fast response when alarm is triggered

7 years ago

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Anonymous Columbus, OH

good service, monthly rate a bit high

7 years ago

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Anonymous Sylvania, OH

Overall, good service. Seems to work well.

7 years ago

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Verified Customer

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Anonymous Cleveland, MS

Updates to system should be available for discounted pricing.

7 years ago

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Shiv Shivakumar ,

Takes hours to connect with a person. Their Chat help always comes back as not available. I have been a customer for more than 10 years. Extremely frustrated as I cannot get any answers unless I am on the phone for hours.

3 years ago

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Tpz Evanston, WY

I have a problem in my system on Thanksgiving, they simple don't working on the burglary day in America. The people's no half of America dont home!!! Worst security company ever!!!

4 years ago

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GREGORY WILHELM-WENZEL Denver, CO

Good experience and friendly personnel. Good customer Service. Ease of self installation.

5 years ago

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Joe from Mount Laurel Mount Laurel, NJ

I have been using LifeShield for over 6 years. Love it. Great service and hardware!

5 years ago

Reply from ADT Self Setup

Hi Joe,

Thanks for leaving this review and being a customer of LifeShield for over 6 years! We value your safety, satisfaction and peace of mind.

Enjoy your day and stay safe,
Alex, Customer Reviews Manager, LifeShield

Jun. 21st, 2019

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Jim Davis

This system does not work well, Ive had it for over a year and it keeps going out of service, even had one false alarm. Would not recommend, I plan to cancel as soon as my contract is up.

7 years ago

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Verified Customer

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Mike Los Angeles, CA

Decent customer service, but sub-par equipment and set up

6 years ago

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Fair Republic, MO

Sensors are wearing out

7 years ago

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Anonymous Sunnyvale, CA

The customer service for an incidence was horrible. They never honored the Warranty.

7 years ago

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Verified Customer

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Shane Porter Aurora, CO

They used to work a lot better. My experience with their service has not been good.

7 years ago

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Jamie Hoxie Taunton, MA

They should do a better job monitoring the alarm. So far, it's been a negative experience.

7 years ago

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Paul Mycroft Lafayette, IN

Nothing. Because they fail to listen to me when I kept calling fedex because the package was suppose to be delivered by the 1st but fedex never got the package

3 years ago

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Verified Customer

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leeann Cincinnati, OH

keypad doesn't consistently work

7 years ago

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Anonymous Christiansburg, VA

Some equipment doesn't work as well as it should

7 years ago

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Anonymous Taylorsville, UT

Not support for the deaf need flashing light if alarming.

7 years ago

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Verified Customer

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Anonymous Charlotte, NC

Broadband network drops connection to often.

7 years ago

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Faith Michels Herrin, IL

Better off buying fake cameras and signs since the system never works. Good luck cancelling because they lock you in a contract as well.

2 years ago

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Verified Customer

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M Lincoln, NE

It goes off line all the time. The tablet broke.

7 years ago

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Verified Customer

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Anonymous Douglas, GA

Too many issues with equipment.

7 years ago

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Jessica Taul Monroe, MI

I've been trying to cancel for months to no avail. Even in my trial period. I can't get any answers. Ugh

4 years ago

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Brian stroud Grants Pass, OR

I am sending ur stuff back don't stick always falls off the wall.. and takes the paint I am done with it

6 years ago

ADT Self Setup Reviews