ADT-Monitored Security is a home security company based in Florida that affiliates with multiple dealers selling ADT authorized equipment. Founded in 1874, ADT-Monitored Security is one of the oldest and largest security companies in the world. ADT security systems offer an array of services, ranging from home and business security to fire monitoring and carbon monoxide monitoring.
ADT offers interactive solutions starting at $28.99 a month and has optional features such as video surveillance and the ADT Pulse app that can make you feel at home when you are away. ADT-Monitored Security has several equipment options with plenty of add-ons to personalize your security system to your needs. Check out ADT-Monitored Security reviews below if you want to know what customers have to say about the home security provider.
ADT-Monitored Security offers its customers alarm packages starting at a $28.99 monthly fee, which is very reasonably priced for a starting plan. A basic home security system includes 24/7 security monitoring, a control panel and a small array of sensors such as door sensors, window sensors, and motion detectors.
ADT-Monitored Security also has one of the longest money-back guarantees in the security monitoring industry with its six-month, money-back guarantee. You won't find this with most security systems or alarm monitoring services.
The ADT Pulse app is a mobile app that allows you to not only adjust your security system but also work your home automation features including opening and shutting your garage and controlling your home thermostat. You can sign in to ADT Pulse Interactive using any mobile device. You can opt to receive emails and text alerts with security updates, and you can also manage all Z-Wave smart devices from the app.
ADT offers many z-wave devices for automizing homes. Equipment includes some of the following:
All of these smart home devices can be accessed from the Pulse mobile app and adjusted to your liking.
Similar to other home security providers, ADT also offers a medical alert device as part of its offerings. The device features fall detection so if you fall while wearing the device, a signal will be sent to ADT's monitoring center. This gives you protection in the case of a personal emergency.
ADT-Monitored Security also offers a large variety of extra equipment, including security cameras, motion detectors, flood monitoring, fire monitoring, carbon monoxide monitoring, and even medical alert monitoring for people who are prone to health issues such as falls. ADT Medical alert systems come in three different plan options that range from basic pendants that work inside the home to GPS locating devices.
ADT-Monitored Security offers to cover up to $500 of your homeowner's insurance deductible if a burglary occurs at your home when your ADT security system is armed.
ADT offers landline as well as cellular connectivity. Although this is slowly becoming the norm, many home security companies still only offer landline connectivity, which can be an inconvenience for consumers who don't have a landline. It's convenient you don't have to worry about that with ADT.
ADT has three high-tech cameras you can choose from: a video doorbell camera, an outdoor camera, and an indoor camera. We'll list information about each below:
ADT's video doorbella camera is equipped with motion detection as well as 720p HD video. You can use the camera to see who is at the front door as well as communicate through the two-way speaker. The camera also has night vision and a 180-degree viewing angle of your porch.
ADT's outdoor camera is weatherproof, motion activated, and includes 720p HD video. The camera also has night vision so it has a high-quality video feed even during dark hours. You can watch live video feed from your phone as well as store video clips and get alerts when motion is detected.
ADT's indoor camera is similar to the outdoor camera in that it includes 720p HD video quality, night vision, and motion-activated alerts. You can watch live video feed from your indoor camera, but the indoor camera is not weatherproof like the outdoor camera is.
ADT-Monitored Security requires that you sign a 36-month contract for your alarm system as a new ADT customer. By industry standards, that's pretty low, but if you choose to cancel at any time, you will be required to pay 75 percent of the remaining cost of the contract, which can be expensive.
ADT-Monitored Security also requires that one of its technicians come in and install your security system. This can be costly, depending on the package you select, but the typical upfront fee is $99. Many top-rated home security competitors don't charge any upfront fees at the beginning of the contract.
It is also required that as a ADT customer, you only use ADT-Monitored Security equipment. There's no option to use outside equipment. This can continue to increase the amount that you are really paying for your security system. While you may think you are getting a great price, make sure you pay attention to the extra fees associated with the equipment and installation. Make sure to ask your sales rep the hard questions about price and installation fees.
ADT-Monitored Security lists its main home security packages on its website, but it does not include detailed information regarding equipment and pricing information. We do know that the company requires a $99 activation fee and a monthly fee starting at $28.99. However, this isn't the price for all packages, so if you want more information, ADT-Monitored Security suggests you request a free quote on its site. Here is what ADT-Monitored Security does list on its site regarding its offered packages:
Traditional Package: Full security monitoring system includes a digital control panel, cellular connection, high-decibel alarm, entryway sensors, motion detector, wireless keychain remote, window and yard signs, backup battery, 24/7 monitoring.
Control Package: Includes everything in the Traditional package, plus the ADT app, which allows you to control your security system and smart devices from your phone or tablet. You can connect your smart devices and get email and text alerts as well. It functions on Z-Wave technology.
Video Package: Includes everything in the Control package, plus remote secure video that allows you to view footage from indoor and outdoor cameras on your mobile devices. You can also see live video and clips from triggered events.
With hundreds of consumer reviews, ADT Security services do not have a high star rating from customers. Many complaints note a difficult cancellation process, poor customer service, and issues with the professional installation. To read more about what consumers said about the company, see the full list of reviews below.
I have the service for about one year The alarm panel keeps making a loud noise for the past two weeks customer service refuses to send a technician to look at it without charging me $138. And when I said that I wanted to cancel the service they wanted to charge me $600 cancellation fee Stay away from ADT. I believe they are better service out there do your homework before you commit to a three year contract
Horrible and dishonest. Defenders and ADT. Stay away from them. They lied from the beginning and now I still do not have my refund.
We had two alarms . At no time did we even get a call from ADT. We now have a billing dispute. ADT customer service person told me that many of the customer service reps lie and promise anything to either sell you an upgrade or to get you off the phone if you have a dispute, DO NOT USE THIS COMPANY!!!!!!!!!!
Very disappointed customer
Beware of this company!!!!!!! Home was robbed and their keypad smashed and they say they never received a signal! They don’t care and when it comes to refunding your unused monitoring fee good luck getting it.
My mother has had ADT for over 15 yrs. She's rented a house since her and my father split and sold there's 7 yrs ago. She moved this week and called them to simply TRANSFER the service. They asked if she was renting at the new residence, and of course, she said yes. They then proceeded to tell her she'd have to qualify for their new rental program. Her score is in the low 600's. They told her she'd have to pay $500 dollars UPFRONT! They told her she had to pay the service up for the year. After 15 years of patronage, they demanded $500 upfront! Out the clear blue! My mother is 68 yrs old and she lives alone. ADT is no greater than a scam company with subpar products. DO YOURESELF A FAVOR and go with a company that knows that everyone willing to pay for the services deserves the service. Find a company that understands the needs of your family and will work with you regardless of credit. Find a company that will VALUE your longevity! ADT is NOT any of those! You're looking to secure your home. You're not looking to finance a new one.
My wife had ADT and I had ADT prior to our marriage. We consolidated, cancelling her $61.36 @ month contract and transferred my $47.99 contract to her house. She still has $61.36 deducted from her account, even though her account was closed. ADT claims that they have no idea where the $61.36 has gone, even though her bank statement clearly states that the funds went to VSA RECUR ADTSECURITY MYADY.COM 800-238-2727 FL Scam company that continues to bill you months after service is terminated, can't tell you where the funds have gone. Disputing charges with the bank. BE AFRAID OF THIS COMPANY...... VERY AFRAID.
Adt is a scam they took advantage of my 70 year parent's. My parents already had a system in there house and there guy came in an installed a whole new system which cost them 400$up front and they didn't explain what they were installing they just started working and once everything was done the guy took the old system with him or throw it away without my parents permission. Now that they don't want this crap anymore no one can tell my parents were there old system is and left there wall patches up. I will never do business with this scam company every again. The customer service was just as bad. Adt has a lot of explaining to do I will keep blasting there company out until the end of days this doesn't make sense. I hate adt and everything about there company. You company need close the doors yall stuck.
The people that work in ADT must be brain dead or have difficulty understanding the English language. To say their customer service SUCKS would be giving them a compliment. On October 14th I called ADT and informed them that our alarm started clicking and I had to get a magnifying glass to read what the alarm said as the writing was so small. The first customer service said the battery was low and I needed a new battery. I was informed that there would be a key on top of the alarm box to open the box. I checked and while the last 3 technicians came to our house no one left a key on the top of the box. The customer service representative said they would mail out a key and a new battery. I specifically asked how long it would take and they said I should have it by the end of the week. Two days later the alarm ticking went off and woke us up in the middle of the night. I called customer service and the new customer service representative advised me to hit button 7 twice and that would prevent the ticking to stop. I asked if I could go to an ADT office and pick up a key and a battery and I was told emphatically NO. On Saturday October 27 we came home to find 2 batteries but no key in either battery box. I called ADT again and was told they would have to mail out another key . We have waited TWO weeks and still no solution to our problem. I called and asked again if a local office could mail out a key so I could fix my alarm and they said no. I am certain if I called to order a new fancy system they would have contacted me promptly and installed it as it meant new revenue. However since I was an existing customer the people in customer service that I spoke to used the word apologize for their incompetence. If you have a choice DO NOT CHOOSE ADT.
I don't know about anybody else drive had nothing but good luck with ADT here in Redding California. They have been awesome and answer all my questions I have have had no problems whatsoever.
ADT MADE ME WISH I HAD STAYED WITH MY EARLIER GUARDIAn SYSTEM. Their tech messed up my landline second time. Last time he tried to install their system, he disconnected the landline, and it remained disconnected for a whole week. They blamed it on phone wiring in the house. Their other person came and unplugged a phone jack from RJ Block, and my phone line started working. Today, again, he did something and killed my landline again, and then he told me it is taking too much time and he has another appointment, and again he blamed it on phone line and asked me to get Verizon in to fix it. Verizon charges over $100 to come and check the inside lines. The washed their hand from the issue, and would not agree to pay Verizon's fees. They wanted to write another contract for downgraded system. I saaid I am not signing any contract until you fix my phone line. Now, I have no phone line and no security system. Does anybody know who to contact and set these SOB's sraightened out!! DO NOT, I REPEAT DO NOT FALL INTO THE TRAP SET BY ADT/PROTECT YOUR HOME/DEFENDER. THEY ARE NOTHING BUT RIP OFFS, CON MEN. READ MY EARLIER REVIEW FOR THESE $%^&***&#^&*
At first ADT seem like a good idea. but as time went on I came to realize that my alarm system was just another unnecessary bills coming out of my pocket. there were a few occasions when the alarm went off and police were called. after the first time police started Charging me a $30 fee for a false alarm which got expensive real quick. my family didn’t really understand how the system work and used it properly which in turn make things complicated for everyone. Plus their system is so expensive you are better off just buying security cameras on eBay or at the store there are many security cameras with motion sensing apps that will notify you if there is someone in your house or outside. After the second year of having ADT decided to cancel but that turned out to be another problem they weren’t willing to let me cancel early and wanted to make me carry-on with the three-year contract which I thought it was two years I decided to just go ahead and stop payment and they decided to start calling my phone all the time to try and get paid for the last year which I told them they could pick up there security system at my house whenever they wanted to to take care of whatever they need it to I’m not willing to pay more for something that didn’t really help me keep my family secure !
I would give them a 0 star if i could this company is a joke. You will be safer without them and keep your money in your pocket. We had them for 2 years the alarm would go on and we wouldn’t receive a call, the phone would be disconnected and we are supposed to receive call on our cell phone right but no no calls the police doesn’t show up the fire truck doesn’t show up because they don’t actually care to call and check up if you are alright. Go with another company.
Mel Vanden Berg
I have experienced nothing but problems with my $8000 ADT video and alarm security since it was installed 8 months ago. The initial installation was poorly done and several modifications had to be made to get it to work. Since then, I have had chronic problems with loss of computer connection to video, camera failures, and window sensor failures. Almost every month there is a ADT failure. I would not recommend this system and would excercise ADT 6 money back guarantee if it were not 8 months since installed
Do. It even try or else you will be screwed. I thought I had 3 days after installation to terminate my service but wrong, they back dated my installation in the system and charged me over thousand dollar. Beside the scam their products are really cheap quality the Honeywell panel is really outdated and cheap made in china outdoor camera ughhh. I wish someone had warned me about this.. I thought ADT was long in business so would be reliable Wrong !! Will recommend people to not even attempt to get quote since you will only be step closer to get scammed.
Just installed system. Had no knowledge of DocuSign. I believe everyone should become familiar with DocuSign and reject any company that uses the service. Salesman only arrives with small hand held computer, no paperwork. Salesman does some manipulation without explanation and you agree on price. Forgot to make certain monitoring fee was as discussed on phone. No paperwork given. After he leaves you receive emails to esign documents and complete the sale. Actually everything is already esigned and initialed for you and you are finally looking at a legal contract which was not explained nor had you even seen or accepted and it is legally binding. Thank goodness I read it. Can cancel contract within 3 business days.
We just signed up for cameras! Hope it votes well. We are in Wisconsin. We have had good luck with the standard security.
I called ADT a few months ago and had a system installed with a camera and door/window alarms. I was charged over $2000 for the equipment and $69 a month for the monitoring service plus a 3 year contract. Save your money and look for a company without all the extra fees. I wish I had not felt rushed due to my home being vandalized... after all the fees and installation someone is still coming into my fenced yard and vandalizing things...I’m disaapountrd with the service provided. You get 48-72 hours to cancel service...right now the app won’t even let me log in to turn my alarm on and I can’t find a customer service number. Ridiculous!!!
Several issues with system malfunction related to cellular phone - responsiveness of ADT to down system poor - technicians not available - told different things by different technicians and spent LOTS of time on hold on the phone - very disappointing after having been ADT customer for almost 2 decades - system upgraded 2014. So far this year have had two technician visits - system still non-functional and third scheduled visit technician did not come during scheduled visit times and when I called to reschedule it would be at least a week. I say try another system!
Used ADT for a few years and like any product, there were pros and cons. Pros - free installation, six month money back guarantee, your choice of wireless or hardwired service & very good monthly rates. Cons - not a fan of the long term contracts, and thought the customer service was just so-so. Overall, glad I used it but just couldn't afford it after a few years.
We put in an entire system years ago. Have never had any actual system alerts, only false ones and the company cannot explain ANYTHING (or they just won't). Their customer service is crap. Their most recent trick was telling me emphatically over Chat that I HAD to have a service tech come to our house to change battery on my CellGuard panel, only to have the tech tell us CLEARLY that ANYONE can change out this batter, no problems, easy, etc. When I contacted ADT to tell them Chat rep had LIED to me and it cost me almost $100 instead of $18 (for a new battery), then the CSR went right into denial. But I have the Chat Transcript. Also, now that I am hearing damaged, they insist they cannot serve me with anything except phone calls. Therefore, this company is NOT ADA-Compliant. Next stop is state Attorney General's office with complaint and the DOJ about non-ADA compliance.
A lot of these negative reviews are NOT about ADT, but dealers who sell us the monitoring. (Defenders, Safe Streets, Protect Your Home, etc). When dealing with ADT directly, you get a MUCH better experience.
Purchased a home that had ADT system already installed. Called to activate. Salesman came out and sold us 1500.00 of equipment. Have had 9 fault alarms in 11 months. Customer service has been helpful but now the want to reinstall original system . All old equipment was tossed. Now I am going to have to fight to get my 1500.00 back. Think carefully and do not let their non ADT salespeople walk through your door.
THEIR CUSTOMER SERVICE IS AWFUL. CANCELING APPOINTMENTS, CALL CENTER EMPLOYEES ARE RUDE AND DISRESPECTFUL AND THEIR TECHNOLOGY IS NOT COMPETITIVE! THEY CANCELED AFTER WAITING FOR THEM SAME DAY. WHEN THE UPGRADE HAPPENED, TWO DAYS LATER MY SENSOR BATTERY DIED AND BEEPING WOKE ME AT 3 IN THE MORNING! YOU GET BETTER SERVICE BUYING THE RING SYSTEM. WHEN I MOVE, I'M NOT TAKING THEM WITH ME!
We were burglarized a few days ago, thieves came in the garage. I checked the ADT camera mounted by the garage door and found out the camera did not capture any image of the thieves at all. I called ADT to see if they had anything from their end. I was told to call back in 2 hours, 2 hours! Whatever happened to 24/7 service. Completely useless. Cop said get a better camera. I'm getting a better security company, period.
I’ve had ADT since they merged with Brinks and I’ve been very satisfied. I have an appointment in 2 weeks to have Pulse added but I am becoming extremely nervous reading these comments. There are very few 3 or more stars. I have lots to think about now!
We had ADT for 12 years, as soon as monthly monitoring went up, I called and they refused to lower it, even though they were offering lower rates to new customers. I switched to another company, stayed with them 5 years. However, last month i got a mail offer from ADT because i was a "prior customer". Decided to give them a try and 4 representatives LIED TO US, including the Technician who came to install system. They mislead us into the $54.99 3 year contract. Thank God that the State of Florida protects us consumers and I executed the right to cancel within 3 days of signing contract. BUYER BEWARE!!! Needless to say, I will go back to my previous company that at least does not lie, so far.....
It is a very unresponsive company. I do not recommend it to anyone who has a lot of trouble with them and I was paying for the services for 2 months and they never finished installing them. call many times to the number of them 787-919-7884 customer services there is talk to Ms. B, mrs. Michel M who told me she was the supervisor, sra D, mr. A etc ... for 2 months and what they did was cheat me they always gave me an appointment letting me know that a technician would come to my house and always always I was waiting for him to come back and I say for 2 months, and now I do not have his services because I cancel them, I would never recommend it .. Glendaly Santos
Technicians take advantage of selling older people Items they don't need. The install Items without asking where is best to place things. And they don't hand in thier papwork in a timely manner. Customer service is ok but any refunds take up to thirty days. The company policies suck. They make sure they get intrest off of your money. They like to promise things but do not follow thru. Beware of this company. I am sure if you are late with a payment they will charge and harass you!
I havent had adt very long, Only about 2.5 months. Ive had two false alarms go off while i was at home. They sent a technician out to figure out what the problem may be. Luckily they didnt charge me to see what the problem was since i didnt have it long at all, but normally they charge you to see my their product is malfunctioning?? When Mark, my tech was here. He was extremely helpful and looked out for my best interest. He had to call his boss, Brent to reschedule to come back since i was having new doors install the following week. I always ask to be put on speaker so i fully understand what what im paying for and not get taken advantage of. I know that somewhat puts the tech on the spot but makes me feel secure as a customer. His boss is the reason i rated this company a two star. He tried to charge me for taking down my sensors and wanted to re charge me again for putting them back up even though i havent even had this service 3 months and there already acting up. Brents customer service is lacking and didnt make me comfortable as a customer. If it wasnt for Mark i would have switched companies right then and there. I could have easily taken them down and put them back up but knowing that my technician was looking out for my best interest was amazing and is the only reason why i am still currently a customer. Brent needs to take a lesson from Mark on customer care. Im not pleased with the corporate office with adt.
WE'VE BEEN A CUSTOMER SINCE 2009. NO PROBLEMS WITH THEM VERY SATISFIED. DIDN'T KNOW WHEN WE UPGRADED TO PULSE LAST YEAR --THAT ALSO ADDED A 3 YR CONTRACT. RECENTLY EXPERIENCE DRIVE BY SHOOTING-MOVING IN WITH FAMILY- UNALBE TO TRANSFER SERVICE--ADT MAKING US PAY $700 CANCELLATION FEE. WILL NEVER USE THEM OR RECOMMEND THEM AGAIN.
ADT bases their business on misinformation and the hopes that your understanding of their service contract will be lost in ambiguity. Multiple employees will tell you one thing, not give you the full details, and then stand behind a different company policy. We were hit with hidden fees, which apparently are subject to the area you live in, and when we decided to drop the ADT PULSE app service, all the sudden we needed a dedicated land line to use their “base” security package. This information was not provided at any time until we decided to cancel the service after having the system for 13 days. We were told that we have a 30 day risk free guarantee, which we later found out means they only guarantee the PULSE mobile app. Retention told us that we can not cancel without paying 75% of our 36 month contract rate, which is approx. $1,500. Per their contract you have 72 hours from the time of install to cancel your service. Which again, was not disclosed to us at any time until we decided to cancel. From our experience it seems as though ADT runs their business on unethical practices based on misinformation. Now we are stuck in a 3 year contract, after having the system for 13 days, and being told we have a 30 day risk free guarantee by multiple employees in various departments. Bottom line, this is not the way that you professionally conduct business. Lying to people and failing to disclose the full terms of the service you provide is unethical. Choose a different security solutions provider.
When closing an office I cancelled my ADT account in Feb 2018. It is now July 2018 and I am still getting bills. Also in March I paid a closing down fee of over $512??? I have had 3 calls with ADT to stop the continuous billing cycle. I have employees ID number to prove it. They all tell me it is closed until I et a bill and call in again. Same routine again and again. Almost seems like a scam.
Hi just installed ADT monitoring security device nd decided to cancel 5 business days later . They told me if I canceled I would have to pay $1500. Now I’m stuck with a system that is really not good at all. The Ring door Bell is $10/ month and is a way mbetter system. Customers be ware don’t fall into a 3 year contract when you can get a way better system for only &100/year vs $720/year. Will never make this mistake again. Oh and customer service sucks they are very nice when they are trying to sell you the alarm but when you try to call for an issue the are quite rude.
Estefi Arreola Leyva
ADT is been a security plan for me and my family. We like to know that our house is safe when we are away. The alarms work really well, when we turn it on.
I had a tech come to my house to install the system. ADT is the most known alarm system other than Brinks. We went over the paperwork and what I was going to get. Sensors on doors, windows and motion inside. No cameras. The offer, 200 gift card, which I was going to receive in the mail. Only got 100. The system itself is not bad. It does what it's supposed to. You can set the alarm and override any opened windows. The fobs are small and I attached one to my keys. Put it in my pocket only to have the sheriff show up 1 hour later. Apparently I was pressing the duress button for over an hour. Fast forward to 3 years later. My contract is up and so is my monthly bill. Used to pay 39.99, now 50. That's right, with no cameras. I called customer care to see what I can get upgraded for free. Nothing, piss off. Guy tried but he did not know what free was. Kept tacking on more things like cameras for another 20 beans. Honestly, all I wanted was an upgrade on my keypad. He contacted my local tech and he even tried to upsell some stuff. The tech told me he would call me back with a quote. FREE YOU DINGBAT, I SAID FREE! He never did. Before you decide on what alarm system you want, pay close attention to the reviews. Look at what exactly people are complaining about. To give them a one star because their rates went up AFTER their contract expired is stupid.
Clesha Mykel Birden
I called in to notify ADT that my family was relocating, provided them with the address and was told a date that my services would end at my condo. I was instructed to remove all of my equipment when I left and when they came out to my new home that I would be charged for installation. Once I moved, I began to get calls saying I owed 57.99 and when I paid it then my services could be transferred. The day that I transferred services I paid the balance to 0.00. There were several discrepancies and finger pointing between ADT and Defenders. Apparently, Defenders did not put in the transfer and services were still on at the previous address because ADT called to collect the payment, they had the information in their system and did not complete the transfer. Meanwhile, I am required to pay what was billed, even though they can clearly see that ADT dropped the ball somewhere. Once it is discovered that an error is made on their behalf, they make you pay for it. Now they are making me re-apply for a new 2 year contract in lieu of being charged for moving...... apparently when you move from the initial service address, you have to cancel your contract and they charge you over 900.00 for the equipment and 12 months worth of service fees or the remainder of the contract. They force you to be a customer for 12 additional months and make you reapply and check your credit, again (hard inquiry). What if you dont qualify, again? The customer service representative attempt to make you feel like they are saving you money all the while avoiding the fact that you did nothing wrong but relocate...... I was threatened literally, "Well if you don't resign the contract, you will be charged for this and that and your going to collections"!! That's what I get for being a loyal customer. So I have to resign, no discounts applied. No charges dropped. Still got charged for the 2 months that I was not in the home and that they were aware I no longer needed service at. This company is very overrated.
Anne K. Howard
I regret wasting thousands of dollars on this useless system. The alarm constantly goes off in the middle of the night, stressing out the dogs. We have had ADT service people to our house on numerous occasions fixing faulty sensors on our windows. I used it for 2 months max. Now we are stuck with a huge penalty fee for breaking the contract.
Worst. Had the service. Did a remodel which required revolving contacts. Therefore no monitoring. Called to let them know. Rather than suspend until they could continue monitoring again they continued to bill. Then turned me over to credit company for a $1,000 early termination fee. I would not use this company under any circumstances - ever. Beware!
Horrible customer service!!!! People selling you something are usually polite. Was told I was set up for an appointment but I really wasn’t. Just go with someone else!
I had them for 3 years. I am going to cancel. Adt has come out 4 times to install the nest thermostat, smart lock, 1 Indoor and 2 exterior cameras and a brand new security panel... Today was number 4. They knew it was a big job and they sent 1 tech out again. The first 3 times they didn't have the right equipment. Now, today the 4th time it took the tech 10 hours just to set up the security panel and the I hub to link everything... the poor guy had to go home, I get it but now adt is telling me they cant get a tech out to finish the job until next week... they have officially been out 1 a week for the last 5 weeks since deciding to upgrade... So over it.. and to put the icing on the cake, they gave me 2 indoor cameras and no exterior.. Between poor customer service, hidden fees after promised there were none, and not getting the order correct, It is exhausting.... Luckily, the job isn't finished so I can go ahead and cancel before I get on to another headache....
When you first sign up, ever thing is usually wonderful but it was not, I had problems from the beginning. I asked the representative taking the information if I would get hit with a hard inquiry on my credit report and I was told no, they check the same way utility companies do; that was a lie 5 minutes later I receive an alert stating someone has checked my credit. Now here comes install day, we went from $105 initial fee with money for upgrades to over 7k in equipment which the guy kept lowering and lowering down to 1700, dumb on my part I agreed to make the 4 payments. (If I have to pay for my own equipment, why is there a credit check, a hard one at that) One payment into it, I had buyers remorse so bad because I did not have the new panel like everyone else, the cell signal is always bad, the pulse app does not work half the time, the camera did not connect, the latest and greatest window sensor went off for some unknown reason causing a false alarm, when the tech came out to look at the system, he did not put it in test mode causing another false alarm and it has been so much back and forth with getting a strong signal only to blame it on my wifi which is the best one the company offers. I am not sure why they use so many different companies for install but I have found defender to be the worse. I have been with a few other companies before, price wise ADT monitoring is ok but everything else is a rip off I say stay far away from this company I am not a happy camper and I have only been with the company for 2 months. I am about to see how their 6 month money back guarantee will work.
I wish I could give them no stars! I tried to just look around on their website for information but I couldn't see any packages or descriptions of the services and devices they offered. I put my number in to get a free quote thinking I could just give them the square footage and basic description of the house we are *hopefully* moving into (have not bought it yet) and the lady flat out said they dont put things like that on their website because their promotions change every day. She kept pressuring me to give her the address of a house that's not even mine yet and other super personal information. When I refused, she transferred me to her supervisor who basically just started the process over. I was on the phone with them for 20 minutes just requesting a brochure or some basic informstion, not someone to give me the "speach" they have memorized that just goes in one ear and out the other. This was three weeks ago. Now they have my phone number and call me at least every other day trying to suck me back in regardless of my telling them I'm not interested. DO NOT CALL THEM! They're pushier than car sales people.
it's really less than that. this company is a con. do not sign anything if they come to your house. if possible don't even call them. i had to call the police on one guy who would not leave until he installed the system. he calculated it would cost about 6700 dollars and i told him there is not way i can afford that. he kept cutting down the system to make it less and i was done with him. i told him no. i asked him to leave and one thing he said "if i don't install this i can't feed my daughter" i remember some daughter usage by car salesmen about 10 years ago. i asked him to leave again and he said he wouldn't. i called the police and they asked to speak to the guy, he wouldn't. eventually, the police spoke to him and he decided to leave. he just laughed and left. i complained to his company and i have not received any response. is there anything that can be done to stop these people? please warn everyone to stay away from this company.
This a awful co to do business with. Third party run the show “Defender”. Very unprofessional. I don’t feel safe in my home since they are the alarm co.
I wish we could get together and do something about this! I am going to see what I can do about this! When I (thought) I was talking to ADT, I mentioned I had been with Brinks System before. ( I've not had a security system for a few years.) I was told then that ADT had merged with Brinks...I loved Brinks, no problems, excellent service, so I didn't think to review ADT at the time. I'm a new customer in 03/2018...the installer accidentally put his leg through my ceiling...It took me over 6 weeks to get anyone to accept responsibility. Seems, I am supposed to go through "Defenders" which is a 3rd party. Never knew I was dealing with anyone but ADT. ADT Customer Service told me they bought my contract within the week after the system was installed (?) in yet, they bear no responsibility? Will see about that! It took over two months to get a check to repair my ceiling...2 alarms do not work from day ONE of installation, I have requested service MANY TIMES! I was supposed to have a 2100.00 credit to start with, equipment costs me 1800.00 above and beyond this "credit" and I don't have anything fancy, no cameras etc....I was supposed to have the glass breakage window alarms, I don't...I've asked to cancel this contract many times (see the 6 month Money Back Guarantee!)...they won't, was not told it was a 36 month contract, I had a name change in December, never contacted them under any other name but my (new) legal name...they put the contract in my old name and say "You have to sign it in that name!" I so regret I didn't tell them where to put it...need to change billing info no one will respond, so fully expect it to go to collections when it doesn't clear my credit card (which was lost 06/2018). This needs to STOP...and I am prepared to take it on! When you have to sign an iPad and not allowed the time to read the contract...DO NOT SIGN IT! When I asked for a break out of the items installed from the installer, he said I would receive that from ADT in the contract just signed. I have never received anything. Bad-Bad Business!
They sell their package, installing their minimum set of devices for free, but do not mention that there is a 36months contract that you can not cancel. Moreover - they just increased the monthly payment which I am obliged to pay even though I've decided to stop using their service. Not a fair play.
I have had ADT in the past and the installation was easy and didn't stick out, the company was helpful and it provided a sense of security to me and my family.
I have been with adt now around 5 years and never had a issue but then I got a new door and windows so I called them to redo my sensor which she didn’t tell me there was a service fee. When the guy came out he told me about the fee so I called in spoke to a manager which said he needed to listen to the call. Meanwhile the guy doing the sensor ask me where the third one is while I’m telling him he screams at me and says “time is of the money let’s go” wtf. When the manager called me back telling me they will credit my account because she didn’t tell me about the charge I tell him what the employee did and how I want him out of my house now . The manager apologizes offers me 33% of on anything else I need so I scheduled a appointment the following Saturday to get the garage door sensor and the glass break sensor. That Monday I decided maybe I should also do two cameras which I have but not with adt thought maybe just have 1 app would be better so I call it’s after hours then I call Tuesday, Wednesday and leave s message. Friday comes around I still didn’t hear from him so I call he says he will put it on the order. Then on Saturday the tech shoes and knows nothing about the cameras so I call and need to schedule a third appointment which they can’t do the next Saturday so they push it another week. The customer service is horrible.
We had been loyal customers of ADT for over 10 years. The monitoring of our house was done through a corded telephone landline. About a year ago, we changed to a wireless landline retaining the same phone number. Several months later the alarm in our house went off without any subsequent action from ADT. We made an inquiry why the company did not react to the alarm and learned that our house has not been monitored for months, since we had changed the landlines. During all this time ADT was charging us monthly fee without providing service. We still had no solution after two visits from the ADT technicians during subsequent weeks, while still being charged. When we stopped paying the fee after seven months without ADT service, the company demanded continuing paying for an additional month and reported us to a debt collector. ADT claims to be the number one company in home security. To the contrary, our experience demonstrates that customer security is not the company’s mission. We want to warn ADT customers that they pay for a false sense of security. Jaroslaw Urban
ADT installed their system. I paid $107 when I called. The installer came. I told him I wanted the plan they advertised in a brochure I received through the mail for $19 a month for a year and $39 after that. After the installation. He said it was over $1000 I had to pay. I said I was told I only had to $99 as in the brochure, hesaid it wasn’t true. I got him to go down to almost $900. The very next day they took $73 out of my account. Without my premission. Another untrue. I was told by the installer I would only pay $19 for a year than the $39 for the next two years. Which was not true. I go out to get in my car in the garage and I could open the door. I finally got someone to help me get the door up to go to my appointment, of course I was late. They had to lift the door for me to put the car back into the garage. The the door fell down very hard. My remotes I have for my garage don’t work anymore. It has been a week. I still can’t get the door to open. Being afraid the door will slam down again my car has to be left outside and I can’t get the garage door up or down. They finally says they are coming out after I called the main office. I made so many calls and I had to deactivate the system because the alarm keep going off. ADT are rip off artist. I had to write a letter for then for cancellation. I sent it certified. I don’t trust them and their 72 hour money back guarantee. But I am waiting. It has been seven days and I can’t open the garage door. I made too many calls to count to them about the garage door. Never ever use these people.. Still waiting, over a week.