Name: ADT-Monitored Security
Rating: 2.7

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Melody Summerville, SC

System didnt work when i needed it the most. Third party door bell never worked. I cancelled and they failed at that that too.

3 years ago

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Tawana Murphy Clarksville, TN

Horrible and dishonest. Defenders and ADT. Stay away from them. They lied from the beginning and now I still do not have my refund.

5 years ago

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Cindy Lakin St Louis, MO

Absolutely unethical to force people into paying 75% of the remaining contract when they move. I will NEVER use this company again.

5 years ago

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Sonja Squyres Ingleside, TX

Absolutely horrible my home was destroyed in hurricane harvey and adt is still charging me for a system that dosent even work anymore!

5 years ago

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Eileen Smith

Troy was efficient and good communication

6 years ago

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RWE Memphis, TN

ADT is very professional. The products they offer are excellent.

6 years ago

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Robin Grandview, MO

I’m pleased with my system. Brandon was great!

6 years ago Edited September 14, 2021

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Frank Union City, OH

Reliable, dependable and easy to work with

6 years ago

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Jazmene Fort Worth, TX

When my alarm goes off, no one from adt calls. They only know how to call to alert me of a missed payment or the battery being low.

6 years ago

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Oklahoma Edmond, OK

We like the scurity system ADT provides and customer service is good.

6 years ago

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Rob Clinton, MD

Overall good system. Lacks in the doorbell and camera application space. Was hoping for more on that end.

6 years ago

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Anonymous Camarillo, CA

no so far so good.havn't had it very long

6 years ago

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Lance Rawlings Boardman, OR

so great!! super impresed with how things are going

6 years ago

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Jill Smith Caseyville, IL

The app does not work and will not connect to any other vendor's products (e.g., Ring). HORRIBLE. I'm cancelling ADT the second my contract is up.

6 years ago

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Tammy Edna San Jose, CA

Got a great price with easy setup - awesome!

6 years ago

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Judith Davis Columbia, SC

The customer service department was not helpful and the system was not working. We did not have a clear understanding of the billing statement

1 year ago

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Matthew Steinkamp

Did like how easy it was for set up. Did not like the extended contract and the upfront cost.

1 year ago

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Sharon Battula Aurora, CO

Works great, never had any issues after installation - made me and my family feel safe and secure

4 years ago

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David T Draper, UT

The product/service is ok, but the prices are too high. They tried to rope me into a long contract, but I didn't like being tied in.

4 years ago

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Thanos Toulopoulos Carmichael, CA

Different promises in advertisement different promises on the phone Completely opposite when the Installer comes in

6 years ago

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Spartacus Tulsa, OK

The initial quote was very misleading & the product is over priced

6 years ago

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E. Tacoma, WA

I didn't chose them I was interested they mistakenly charged my debit card 3 weeks ago still waiting for a refund

6 years ago

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Barbara

It was horrible (1200 dollars) to remove a system that I have for a little over a week it’s just terrible.

6 years ago

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Kathy Evarts, KY

Called them so we could get an alarm system for our mother, NEVER heard back form them and its been 2 weeks.

6 years ago

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Jeff Duke

They have worked with me to get it right!

7 years ago

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Richard Decker Miami, FL

Very reliable and the monitoring response is superb.

1 year ago

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Megan Weidle Akron, OH

I liked how straight forward they are and the ease of use of their website!

1 year ago

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James Brear Baton Rouge, LA

Nothing! The billing department is so screwed up, how can I rely on the security system???

3 years ago

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Emmanuel Naidoo

Not customer focused. Needs better communication to customers.

6 years ago

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Fred monongahela Monongahela, PA

Put holes in wall then left when they count get signal to finish install for cellular service

6 years ago

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Rose Rossignol Panama City, FL

They lied to me from the begining. They billed me twice and never refunded the over payment.

6 years ago

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Anonymous Chicago, IL

The actual installation vs the original phone conversation were quite different

6 years ago

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Kelly Holmdel, NJ

Very expensive. We had to cancel the service when ADT would not meet our old alarm companies offer.

6 years ago

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John Whitehall, MI

Hard sales approach drove me away. Received different answers to basic questions.

6 years ago

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BOB BOFFO Winter Haven, FL

THE WORSE SECURITY SYSTEM I HAVE EVER HAD. POOR CUSTOMER SERVICE AND HIGH PRICED.

6 years ago

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Neil Pikesville, MD

Always answer alarm on time. There system works very well.

1 year ago

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Chynna Collinsville, OK

Not helpful when Ive had problems. Never calls when alarm actually goes off

6 years ago

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Chris

Awful customer service, constantly lied too and very rude. Avoid at all cost.

6 years ago

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Sandro

They don't care about customer service it takes them a week to answer emailes

6 years ago

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Na Cary, NC

High pressure and unwilling to put quotes in print

6 years ago

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Don

Bad product and service, overpriced and kept going up

6 years ago