ADS Security Reviews

I have been a customer for 22 years.. Whenever the alarm goes off the security company calls right back. and if I ever need service they are out immediately to fix the problem. The owner Lee is Awesome is goes above and beyond his position to offer his help at anytime has even helped me reset things on my keypad too... Awesome company would highly recommend... and I have too....

I have been with ADS for eight years and have been pleased with their service. I have never used anyone else so can not compare. But I do know that when an alarm goes off they call me in less than 30 seconds to check to see if they need to cancel the alert. Repair service is quick and completed in a timely manner. So far so great.

We used some of our reward points for a doorbell camera a few months ago. We don't feel it's working properly and now we have a contract for 3 years . Before purchasing, research and have a tech come out and check to see how it will work at your house and explain it to you. We feel it was really misrepresented to us.

Beware!! We paid $1200.00 for their basic equipment and have had a $40 a month for the past 4 years. We want to add a thermostat. ADS demanded another 400 dollars PLUS another 8 dollars on our monthly bill. ADT will replace all our current equipment, add a camera and thermostat all for 79 dollars with a $40 dollar a month payment. We called ADS to let them know that we wanted to go with ADT. The customer service told us it would be $500 to cancel our contract, but to wait they would see about getting us a thermostat. That was 10 days ago and we have heard nothing back. Our salesman, Rand, whom we have never met, is ignoring our calls and texts. This company sucks!! I'm surprised they are only rated #82. Beware and go elsewhere!!

Worst company out there. If there were negative stars I would use that. Customer service awful. Appointments cancelled by them at last minute, then wait another 10 days to reschedule. Techs many times couldn't or didn't know how to fix issues. Some techs appeared to have absolutely no customer training and big attitude problems. Had a big package with this company...it worked maybe 10% of the time. I could go on and on. Not worth the hassle. Very disappointed all around. DO NOT RECOMMEND !! My advice....DON'T DO IT!!