ADT Self Setup: Read 144 User Reviews From Real Homeowners

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Verified Customer

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V.N. DeKalb, IL

LifeShield's system is simple, easy to understand, easy to install, and it works effectively. I've had it for 3 years now, and I haven't had a problem with it; it's done everything I expected. The unit looks modern, it works effectively, and I'm very pleased. It's not like the previous system I had. The other one had 2 extensive wired systems that weren't reliable, and they always needed some sort of repairs. With LifeShield, I can control it with my iPhone; I love that! I would only recommend them to expand their product line, but besides that, it's been a very positive experience.

8 years ago

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Verified Customer

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Cheryl Z Congress, AZ

I was pleasantly surprised that, whenever there was a problem, the police did come out, or the sheriff I should say. For some reason, the technician forgot to plug in the keypad into an outlet, and the system was operating mainly off the battery. Of course, the battery would completely drain, so that caused the police to come over. Fortunately, I already changed the battery and plugged it into an outlet. Besides that, it's very simple to use, however, I still think that having a dog would be a wonderful alternative.

8 years ago

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Verified Customer

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B. H. Mision Hills, CA

I decided to go with LifeShield because of a burglary to my house, and ever since, I have sleeping easier at night, not being worried when I'm away from home. However, the only thing I'd suggest them to polish is their alert notifications because the text messages and email alerts have a delay, they don't go out at all sometimes.

8 years ago

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Verified Customer

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Eric Jones Fort Lauderdale, FL

They should have regular updates on customer satisfaction. We've had some issues with the equipment, and we haven't really heard any feedback from LifeShield about fixing it or replacing it. We did appreciate the ability to look at the cameras when we're away from home, and to know that our home is safe when we aren't there.

8 years ago

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Verified Customer

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Micki Walsh Clarksville, TN

After my husband died, my car was broken into, so my son-in-law recommended a security system. I think the biggest benefit LifeShield has provided is that we feel safer now. We installed it ourselves, and it was actually very easy to install. Plus, technical support was excellent, and everything they've had to deal with has been terrific.

8 years ago

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Verified Customer

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Richard Nichols Groveland, FL

It's been really handy. We feel pretty safe with it. The only negative thing we can think of is that my system was an older version, and it didn't have the cellular connection. Unfortunately, it wasn't possible to update. Either way, it's been a good company.

8 years ago

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Verified Customer

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Ann Block Woodsfield, OH

LifeShield is actually for my small business, and I like the fact that I'm notified and monitored. I can monitor who is entering and leaving the building, when it's locked, and other issues, Overall, I don't have any complaints; I'm very satisfied with the service.

8 years ago

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Verified Customer

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Fank Fazil New Windsor, NY

Overall, my experience has been great. I wanted to entirely secure my home and in case of an emergency being able to contact the police and fire department. I haven't had any problem with it, it works well and I am happy.

8 years ago

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Verified Customer

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Anonymous Farmington, MI

We have had several false alarms, however, Lifeshield has always called us right away, before the police showed up. We like their Quick response time to the alarm when it goes off!!!!

8 years ago

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Verified Customer

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Karen Miller Orting, WA

I'm really happy with it, and I like the fact that I can tell when people come and go from the house. I also like that it was portable. Actually, I had to move, and it was really easy to move.

8 years ago

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joe ullman Durham, NH

man, some of these criticisms are just BS. I've had this for over 10 years. Yeah, there were some installation issues but the customer service is excellent; they are always there and very helpful. Once it is installed i've had few problems that weren't related to dying batteries. Monitoring service is excellent; i don't know what these people are talking about. I've often gotten alarms that I didn't even know about because I didn't answer the phone. I get email, text or calls. Door and window monitors, motion sensors are all fine. Never had a problem. I have dogs and cats and the alarms never go off. Easy to use interface on web and phone. Maybe if I was doing it again i'd use simpliSafe because the monitoring fee is less but i'm happy with the existing system.

7 years ago

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Verified Customer

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Jeremy Fox Fort Worth, TX

So far, my experience with LifeShield has been very positive. There's not really anything I'd change about them, although, I really like the camera features.

8 years ago

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Verified Customer

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Barry Feck Nicholasville, KY

So far, I haven't had any concerns. I sleep better at night! My only suggestion would be that they should make the equipment a little more user friendly.

8 years ago

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Verified Customer

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steelerfan Bel Air, MD

They have been very helpful and responsive when I needed support and when my alarm went off a few times, the police were dispatched immediately.

8 years ago

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Verified Customer

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David Veilleux North Las Vegas, NV

LifeShield is an outstanding company to deal with. I like the cameras in my home when I'm not here. They've offered a great experience so far.

8 years ago

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Verified Customer

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C.S. Fort Wayne, IN

It's given me a sense of being secure. We haven't had any issues with the system, so I'd say it's been a very positive experience so far.

8 years ago

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Verified Customer

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Richard Braun Harriman, TN

We switched to LifeShield because they had a better deal than our previous company, and it's worked great! It's given us a chance of security.

8 years ago

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Verified Customer

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Richard Ryland Chattanooga, TN

Life Shield's system provided the security I wanted. Plus, it's easy to install and maintain, so that's why I chose them.

8 years ago

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Jeff Jablon

Just got lifeshield didn't do credit check and only paying $20.99 had called ADT first sales guy was a joke wanted the $27.99 service nope 54.99 if you don't have landline lifeshield does more than ADT and at better price also have money back if don't like cant lose

7 years ago

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Verified Customer

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Maria Tabor Portsmouth, VA

LifeShield is very reliable, they're always call when the alarm goes off, it's a great system, I feel safe at night.

8 years ago

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Verified Customer

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Michael Cofield Rotonda West, FL

There's not really much to say; they're doing a good job! Now, I can sleep without worrying about a possible break in.

8 years ago

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Denise E Cummings Philadelphia, PA

My experience with Life Shield has been great. I'm new to having an alarm system but it is very easy to use once you get the hang of it. It comes with everything you need for self installation, I really enjoy my system.

6 years ago

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Dorethea Harrison Rochester, MI

We live in a very safe community, however no place without crime. Having LifeShield gives us an extra sense of security. They've always been very professional and available when we've needed them!

6 years ago

Reply from ADT Self Setup

Hi Dorethea,

So glad you shared this review! Your satisfaction and safety are so important to us. Our goal is to make you feel safe and secure in your home. Please do not hesitate to contact us at 877-464-7437 if you ever have any questions.

Enjoy your day and stay safe,
Alex, Customer Reviews Manager, LifeShield

Jun. 21st, 2019

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Robert Ashbee Mason, OH

It detected even the smallest of movements within the house. Unfortunately, we had a small dog that tripped the motion sensors repeatedly. Not ADT's fault ,, Overall the response time for these incidents was fast & responsive. Kudos

3 years ago Edited May 10, 2022

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Alexandria Lekberg Chesterfield, VA

I enjoyed using this company for 2 years. The unit was top of the line and had a great warranty! It was a little expensive but with a military discount it was better, and free smoke detector batteries for life! I could always count on this company. We stopped using this company when we moved and the new house had a setup with a different company.

4 years ago

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Verified Customer

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James Sharkey Freehold, NJ

Excellent service! I haven't had any break ins, and it's given me a sense of security now.

8 years ago

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Verified Customer

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Anonymous Folsom, CA

Affordable and easy to use

8 years ago

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Verified Customer

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Anonymous Gainesville, FL

Very reliable, quick response and thorough

8 years ago

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Verified Customer

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Anonymous Anaheim, CA

Call center very responsive

8 years ago

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Verified Customer

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Ramon Flores Yuma, AZ

Everything works well, so just keep doing a great job!

8 years ago

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Barbara L Claypool Jeffersonville, NY

Excellent help with installation, questions answered well. The system is well planned and easy to use.

6 years ago

Reply from ADT Self Setup

Hi Barbara,

Happy to hear you are enjoying our customer service and security system. We're here to make you feel safe and secure. Thanks for sharing!

Enjoy your day and stay safe,
Alex, Customer Reviews Manager, LifeShield

Jun. 21st, 2019

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Aubrey Greenville, SC

Love this security company. The customer service is amazing; they've had the best respond time out of all the companies i've used in the past.

3 years ago

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GREGORY WILHELM-WENZEL Denver, CO

Good experience and friendly personnel. Good customer Service. Ease of self installation.

6 years ago

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Joe from Mount Laurel Mount Laurel, NJ

I have been using LifeShield for over 6 years. Love it. Great service and hardware!

6 years ago

Reply from ADT Self Setup

Hi Joe,

Thanks for leaving this review and being a customer of LifeShield for over 6 years! We value your safety, satisfaction and peace of mind.

Enjoy your day and stay safe,
Alex, Customer Reviews Manager, LifeShield

Jun. 21st, 2019

ADT Self Setup Reviews

Summary of Reviews