ADT Self Setup Reviews

3.2

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144 User Reviews

6.1

Overall Score

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3.2

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144 User Reviews

6.1

Overall Score

Compare

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Summary of Reviews

Star Rating

3.2

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144 Reviews

Review Breakdown

5 grade

24%

4 grade

28%

3 grade

13%

2 grade

1 grade

27%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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John Sparks Placentia, CA

We had Brinks for a long time, but the lower cost solution that LifeShield offered was the reason we switched over. They should take more advantage out of the smartphone integration, and stuff like that. Their website goes down quite a bit, and It makes it difficult to turn things on and off with the smart device when the website is down. Also, some of the equipment is low quality. Actually, the touch pad is very poor quality; it works, but it has a big crack, even though it sits on the table and never gets touched.

8 years ago

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Verified Customer

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Mark Karsonovich Lake Worth, FL

I like the fact that I can check in on my house, and there's no real super benefit, but I know that the alarm will go off if there's a fire in my house or if somebody breaks in. The camera that were sold to me are supposed to be wireless, but they're not wireless. I got my bandwidth increased as much as it could go, and even like that, the cameras were like garbage, so we have to plug them in.

8 years ago

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Verified Customer

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Leslie Lott Brownsboro, AL

We were victims of home break-in several years ago in a different home so when we moved in to this house, we knew that we needed this service. I'm very satisfied with the service. When our alarm has set off, they've been very good to contact me. My favorite thing is knowing that, even when I'm not here, I get the alert that the door has been opened, or the alarm has been set. It's exactly what I want it to be.

8 years ago

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Verified Customer

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Francisco Palos McFarland, CA

We have a 5-year contract, and there's a lot of updated equipment is coming out that we would like to take advantage of. Unfortunately, we can't do any of that, so we're stuck with the old equipment. Besides that, I still like the fact that we'll be alerted if somebody entered our house.

8 years ago

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Verified Customer

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Will Bullock Gilbert, AZ

I have experienced, personally, some issues with the system. Every now and then, I get a notification from the system, that our home security is disconnected. I essentially have to go and take the whole thing apart, and manually reboot it.

8 years ago

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Verified Customer

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Anonymous Middletown, IN

Because the distance from the base unit to the furthest door sensor sometimes does not detect the sensor. It is not possible for us to centralize the base to get it closer so there is some restrictions.

8 years ago

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Nemo Austell, GA

Been a Customer since Life Shield. Service is good Product is good - After several configuration attempts to home WiFi. Tech supports needs to step up, Company needs to invest in their employees in educating them on supporting the products. ( I had to tech The blue product myself ). My issues was with the Doorbell camera - It kept going offline per the Blue app. Actually the device is working and connecting to my Wifi as designed. It is when the device goes into it sleep mode at times it is hard to wake the device up. The app needs adjusting, Doesn't need to show "offline" instead show "Sleep". It seems that my X1 modem from my ISP (Xfinity) has kind of a QoS list (Priority list) after adding all my ADT devices to it, Issue seems to be resolved.

4 years ago

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Mary Denewellis Joliet, IL

Purchased Life Shield thru AT&T /DIRECT TV about a year and a half ago. Suddenly yesterday we could no longer connect see the cameras on our TV’s, a feature we used often. Around noon I used it to see who was at the door. At 2 PM it no longer would connect to my router and kept telling me my PW was invalid. Since I could no longer connect to internet, and other devices would not connect also, I called AT&T and they came out first thing today AM. Their installer told me that an update had occured with their equipment and he reset my router. It still will not connect thru my DIRECT TV, the reason being Life Shield is no longer affiliated with ATT. So the TV viewing of my cameras is no longer able to work and If I want that feature I need to buy their Digital Life, their new security company. I am so mad I could scream. They change my system without even notifying me that they are deleting features/dropping the Life Shield company with no option or way to keep the features I was promised. If they can do that, what other features will they just cancel without informing the customer. It would have been nice to know they split. Thanks AT&T and Life Shield, neither company could care less about customer satisfaction.

7 years ago Edited September 14, 2021

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Anonymous Broomfield, CO

Technology does not seem to be butting edge and overpriced for being out dated. Many issues with communication between sensors and main hub, regardless of location of hub.

8 years ago

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Verified Customer

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K.W. Leander, TX

I purchased this service to have a peace of mind. There's not really much to say about it, I just like the ability to remotely check in on the house when I'm away.

8 years ago

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Verified Customer

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William Friesz Clermont, FL

My wife feels more comfortable now, having the alarm system. If she something happens at night, she can call the police now. It's been an average service so far.

8 years ago

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Robert Sowers Indianapolis, IN

I have ADT now and they suck If I was to tell you all the things that they have bad about them people would know how to get around their system and beat it It may be cheap in the long run but not best bang for your buck by no means having issues among that you press stay in a converts to a way and this has been an ongoing issue for 4 years and I've been asking them off and on through emails to please fix it they have yet to do so I'm looking for a new company that has better cameras and a better response overall

5 years ago

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Verified Customer

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Anonymous Upper Darby, PA

There are cheaper options that include mobile backup in case the landlines are down. However, customer service is good and I like the mobile app.

8 years ago

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Verified Customer

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W.T. Boonton, NJ

My wife feels much safer with LifeShield in our house. Personally, I'd like to see integration with other smart home features.

8 years ago

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Verified Customer

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R.M. El Cajon, CA

The service has been okay, but sometimes the system breaks up. There's some sort of broadband outage.

8 years ago

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Verified Customer

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Sarah Regan McKinney, TX

We've felt protected with LifeShield. I just don't think it's as cheap as other companies that are out there.

8 years ago

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Anonymous Cleveland, MS

Updates to system should be available for discounted pricing.

8 years ago

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Verified Customer

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Mike Los Angeles, CA

Decent customer service, but sub-par equipment and set up

8 years ago

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Verified Customer

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Fair Republic, MO

Sensors are wearing out

8 years ago