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ADT Self Setup Reviews

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6.1

Overall Score

Star Rating

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3.2

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144 Reviews

Review Breakdown

5 grade

24%

4 grade

28%

3 grade

13%

2 grade

8%

1 grade

27%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Gail Davis Columbus, OH

To have a security system is to have an extra comfort. The benefit of being notified when stranger activity occurs or there's unauthorized entry, that is great. I'd like to suggest for Life Shield to upgrade their equipment, I feel that it lacks quality.

8 years ago

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Tricia Delmundo Auburn, WA

The apps are okay to use, and if something happens at the house, I get notifications via email or text messages. Every now and then the broadband goes out, so I'm not sure if it's our WiFi or the system itself. It just disconnects every now and then, but it also reboots itself.

8 years ago

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Arthur Gray Maple Heights, OH

Lately, we've been having a problem with their system. It keeps going off, even when we're out of town, so we're not able to reboot our system. We weren't very happy with that. Plus, I think they need to improve on their internet connections, it's not that great.

8 years ago

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Barry Vess Old Fort, NC

My system is supposed to have a dual feature, where it allows you to be hooked up to the internet and to the cellphone, as a back-up. The cellphone option was never hooked up, and the internet goes out frequently.

8 years ago

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Shena

Blue by ADT has gone completely downhill. When I first signed in 2021, the technical support was actually pretty good. For one, someone answered the phone. Today, it is horrible. There is no way they should still be receiving high ratings after all the complaints I see online now and my personal experience. I have been trying to get someone in techn support on the phone for two months now because one of my sensors and my doorbell camera stopped working. Each time I am waiting for up to an hour and then I get cut off or when I ask to be called back, I don't get a call or it's not until days later. And I missed the call and the process starts all over. Once, I got a call back and the call terminate in the middle of the conversation. The representative never called back! Clearly, they have my account information with my phone number. When I answered a customer service survey and gave a bad review, someone called me back, but I missed the call. They left a voicemail. I haven't been able to get anyone in tech support since then. Contrast that to the sales department. They answer the phone in 1 minute or less. I did an experiment and tried the billing and account management department. Not a surprise, I was also on the line waiting and waiting. I chose the general customer support option (the line you pick when your issue doesn't fit neatly into the other options and they have to direct your call) and they answered pretty quickly). The woman actually told me that the complaint department and the tech support lines both had wait times of over 45 minutes, and were experiencing high call volume. She was unable to connect me directly to a person. So the only option was to transfer me to the same line that I have already been waiting on for months. Seems to me ADT needs to make some changes. I think they are banking on the reputation they have built over the years. But, they are NOT the same trust-worthy company they used to be. I'm annoyed I paid money for their equipment and now have to lose the money I paid and look for anew company or stick with them. Neither choice is great. At the point I feel like I have completely wasted my money.

3 years ago Edited October 3, 2022

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H. B Cabot, AR

We decided to purchased a home security system because I wanted to make sure that our home was secure and safe. My only suggestion would be to have a better key-more system.

8 years ago

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John Hammond Upper Marlboro, MD

Very poor monitoring service. Very lengthy contract period and monitor by another company with no accountability. Hostile customer relationship with the goal to collect their monthly fees. Waste of money for monitoring.

7 years ago Edited September 14, 2021

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leeann Cincinnati, OH

keypad doesn't consistently work

8 years ago

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Anonymous Christiansburg, VA

Some equipment doesn't work as well as it should

8 years ago

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Anonymous Taylorsville, UT

Not support for the deaf need flashing light if alarming.

8 years ago

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Anonymous Charlotte, NC

Broadband network drops connection to often.

8 years ago