Arlo Reviews

When I first purchased my original Arlo camera system in 2018, they advertised heavily on the fact that they had no subscriptions (and insinuated that that meant for the foreseeable future as well). I told all my family and friends to buy Arlo. The cameras and base station cost way more than I had budgeted, but the capabilities etc at the time were great - for having no subscription. I continued buying updated Arlo cameras and base stations. Then a few years ago, Arlo’s sales tactics and camera systems completely changed - if I didn’t pay for their new subscription, the most important capabilities of my Arlo cameras would be taken away. By the time Arlo introduced subscriptions to get features that used to be free, I had already invested several thousand dollars into their products. Arlo essentially just took away the features that made me invest in their security cameras in the first place. Without the subscription, I only got notifications of motion detections and live view camera capabilities. I justified the higher camera prices when I first bought my Arlo cameras in 2018 because of their “no subscription advertising.” I’ll never buy anything from Arlo again and I don’t think anyone should trust a company that does a bait and switch on its longtime customers.

Hardware wise, I like the Arlo system I have. With regard to software however I consider it an epic failure. The latest software update makes enabling/disabling  my security cameras and security lights a complete  nightmare of inconvenience. The new modes(Arm away, Arlo Home, and standby) do not work at all when I attempt to set them up. This goes for IOS, as well as the Android operating systems. Also, The fact that  Arlo attempts to force users to purchase a monthly plan before they can view their devices when logging into their account on-line is unacceptable. At this point Arlo as a company has exceeded my patience/tolerance level. My current Arlo system(5 cameras and 3 security lights) has been uninstalled and is now relegated to garage sale fodder. I have officially divorced myself from Arlo and will never again consider Arlo for my future home security needs.

We purchased the Arlo system from Costco and added another camera we purchased from Netgear. We have them installed outside. The set-up is fairly simple but troubleshooting is a challenge. Virtually impossible to get a human for help. The cameras are inconsistent. This past week I got more recordings of moths and garbage trucks than of people walking into and out of my home. The cameras are aimed correctly and the batteries are fresh, but they simply do not record everything. I have one camera aimed at our driveway since we've had our cars broken into. Yesterday I was unloading groceries, must have made 5 or 6 trips to the car, and the camera did not record me at all. Will be returning these and looking for a new system.

I received system in Dec, It would not connect door bell to camera. I have been on phone for hours on end and I mean hours to no avail. system is useless to me and I can not get and response from Arlo regarding refund or repair I'm out 300 buckks DO NOT USE OR BUY ATLO