ADT-Monitored Security Reviews
2.7
5.5
Overall Score
Verified Customer
Review Source
D.B.
After several years with ADT, I had to disconnect the service because I moved, but I can say I was pleased with them. As of right now, thy offered me a price with some really good deals, but it's a little higher than what I can afford right now, so I'm still doing some research on other companies. Before all of this, I don't have any complaints about the service.
8 years ago
Colorado Brighton, CO
ADT is like any other company. Out to make money. I have had no problems with my system or customer service. They do charge higher prices than other companies. Some of the bad would be, A tech has to come out to upgrade any part of the system including door or window alarms. The cameras have a great picture. They do time out bout every 2 min. Always have to click play. READ WHAT YOU ARE GETTING INTO BEFORE YOU SAY YES. They do have a contract. The equipment cost seem high to me. The good would be its nice to know that if a fire or smoke break out the alarm will sound and fire dept will show up. Same with police if someone tries to break in. Its nice to know someone is calling the police. Now if the police show up before the person finds out what kind of guns I own is yet to be tested. As of this post I have no problems with ADT. Just do your homework and read the small print.
4 years ago
stu Boulder City, NV
I just had Jeromy of ADT here in Las Vegas just install my system. Extremely knowledgeable about everything. Polite, non pressure let me see all the options available. Walked the house showed me all the potential areas and what would work. Gave me all the discounts available and installed what I wanted and only needed. $87.oo extra for everything. And yes it was $27.99 per month. There was a $7.00 BS fee that the city of Las Vegas gets but that not a ADT fee. I guess it depends who you installer is and how knowledgeable he or she is. Jeromy was the total professional and knew his stuff. I could not be any happier than I am. ADT has surpassed my expectations. If in Vegas make sure you ask for Jeromy.
5 years ago
Bruce B. Coatesville, PA
It has been a perfect experience with now ADT. Our original system was installed by Protection One by the former owners. It was a great system. Now the push button terminal failed earlier this year. An ADT tech installed two new touch screen terminals, one at the front door and one in the bedroom. They are wireless and function perfectly. We were given the option for either another push button terminal (NEVER) or the new touch screen. We did make the correct choice for touch screen. We are perfectly satisfied with old Protection One and now ADT. The monthly fees have increased, of course, with the hi tech touch screens. We expected that. We have always received prompt and courteous service from ADT.
6 years ago
The Real ADT Spring Hill, FL
I have had no trouble with ADT in the fifteen years I have been working with them. I always call the ADT authorized service number, and get great service. When my unit showed the battery was low, they told me to buy it locally because of the difference in price. I believe that some of these low ratings come from the scam company.
About two years ago we were contacted by a company calling itself ADT. They offered us an unbelievable upgrade on our system, so my wife asked them to call back so that I could hear about it. They did call again, and it sounded good, so I said the representative could come to our house. I again asked if this was ADT security, and the person on the phone said they were associated with ADT. I didn't feel right about this, and started doing some research. The company was NOT associated in any way with ADT and had horrible reviews. They also ran a credit check on me without any authorization. They only wanted my money. The day they were to come, I had security at the gate refuse entry to the neighborhood. Luckily, I hadn't signed any contract, because they continued to pester me about "Why I didn't want the "ADT" service upgrade.
Check out the contract you have, and make sure you call the authorized ADT service number. I still have my original contract with ADT in my files, and they haven't broken any of it yet.
6 years ago
Brenda Huntington Beach, CA
ADT has some issues but by far is the best and most reliable security system available. After my father who lived 98 miles away passed away minutes away, my nephew who had lived with him had to be evicted. My nephew broke into the house and stole EVERYTHING he could pawn. He continued to break into the house for revenge. We got ADT, love the app, the response and their relationship with the local police stopped him from breaking in and destroying the work we were working on to improve the house. The app gave me the security knowing I could always check the status of the system. My nephew tried to tear out the electrical system to get into the house but the backup power system contacted , they also ADT who contacted me, they contacted the police who dispatched the police to the house. Very reliable system.
Because we had ADT I could sleep at night.
We were allowed to cancel the contract after only 1 year, no penalties due to selling the house. ADT worked with me and did not stick to the contract. Not only do I recommend them I am so very thankful they protected the hard work put into the house to sell it. The equipment was failsafe and so worth my piece of mind being so far away. The dispatchers at ADT were always very sympathetic and efficient. Well worth the cost for such outstanding protection.
Also the sales reps did not try to oversell, each time we had to upgrade they did not pressure us, they let us decide what we needed.
I live in Calif, not only miles count but traffic conditions can turn a 90 minute drive into hours. ADT prevented me from going up a 3,500 foot hill to check on the house.
6 years ago
Jim Schifferns Spokane, WA
I've been a happy ADT customer for 29 years. My current system was installed 18 years ago and it works as well today as it did the day it was installed. This week I had the land line removed from my house and had to make a decision as to what sort of alarm system I would have to use. I read the reviews on one of the heavily advertised do-it-yourself "no contract" systems and wasn't sure that was the way I wanted to go. I called ADT customer service and asked about upgrading my system to a cellular system and ADT offered me the upgrade at no cost because of my on going relationship with the company and my payment history. I scheduled the appointment and was advised ahead of time by the agent that the only charge for the upgrade would be the cost of the permit. When the installer arrived he advised me that the permit fee was actually $10 less than what the agent had quoted. I was required to pay for that $30 fee prior to work commencing. The installer was courteous, professional, and very knowledgeable of ADT systems in particular and all alarm systems in general. He donned shoe covers before entering the house and spent a long time searching for the "sweet spot" for installation of the cellular antenna. After the install he did a complete test of the entire system to ensure that every alarm feature in the house (heat, fire, smoke, door alarms, etc. worked perfectly and that the monitor system was in receipt of the transmissions.
In my 29 year association with ADT I have never, not once, had a false alarm with my system. The one time it did go off the police department was on scene before I got home. The intruder had entered through my unlocked overhead garage door and kicked in the man door into the house which set off the alarm. Apparently he did not go past that point but departed the scene. My best guess is that for every complaint on this forum there are a million happy, safe ADT customers.
7 years ago
Cameron Farmer The Bronx, NY
I've known a few people who have relied on ADT to do the job right. I was aware of the various packages and deals and had to find one that fit me and my family well. Compared to other companies who seemed better where their contracts were concerned, overall I chose ADT because of the longer commitment and I was pleased with the monthly expense. About $50/month is worth the piece of mind aside from the hassle of professional installation.
Normally, I don't write these reviews unless I am way beyond satisfied for what I paid and my family and I feel well taken care of. After one incident that happened two months into the service, ADT was truly on the ball and worth every penny.
7 years ago
Garrett Roberts Harpers Ferry, WV
The monitoring service is great! Can’t say the same for customer service but that’s expected from every company. I remember when my grandmother’s Safewatch Pro 3000 worked perfectly during a real fire emergency. I ended up getting the Safewatch after it was replaced with a TSSC (strange panel) but lost it a few days later due to ADT’s “we’re not supposed to leave the old system”. They ended up giving me another Safewatch with an extra siren and keypad plus two enclosures. I really wish they didn’t care about leaving the old system because what are they gonna do with it. I was told by a tech that there either thrown out or recycled. The Safewatch I have now is installed in my house and still isn’t finished yet but still works when we need it.
7 years ago
Steve
My wife and I own two homes and both have ADT security monitoring equipment. One home has had ADT for over 10 years and there's been only one problem with that installation. When the system was first installed, there was a crimped wire installed in the drywall, that vibrated during very strong winds, creating a false alarm on the motion detector. This happened at least twice and the monitoring center called notifying me of an alarm. Although a false alarm, this was proof the system worked and was being monitored. I was home once when the alarm activated during the high winds. I notified ADT of the problem and they promptly sent out a tech replacing the wire correcting the problem. The second home purchased, the Pulse system was installed. Remote monitoring is a great feature. The customer service agent was great. We received exactly the equipment agreed upon at the price agreed. The tech did a great job installing all the security points and the control panel and assisted with down loading the app to our smart phones and going over the system functions for remote access. After receiving the Pulse system I called ADT to inquire on upgrading the old wired system. The customer service agent was great. Gave me great information and pricing to upgrade. Informed me I could get the same equipment and same service at a lower price - WOW! I didn't upgrade at that time but called back a few months later and same pricing and services were still honored. The Pulse system is fantastic, love that little key fob! Great experiences with ADT..no forged signatures, no false pricing and no contracts! Customer service set up both accounts so they are billed as one payment. I don't know about the other reviewers, but it sound like we're dealing with two different companies.
8 years ago
John Best
Well this is my take on security systems with cameras . We have 2 residences one in Northern Ca and one in Southern Ca. Both have the pulse system using 3 cameras up North and 4 cameras here down South. On the morning of last Thanksgiving we had a person come on our front porch at 12.15 am and stole several items . The pulse system is a good system which you can monitor on your cell phone and or tablet and have a portal on your pc. The problem with the pulse system is that any one of the cameras will only capture a 30 sec clip, turn off for 2 mins approx and then back on. alot can happen in 2 min. The camera on the porch only caught the back of the perp luckily he tried to steal our golf cart and the 2 back cameras caught a good full body and facial. Thru our portal (pc) were able to send the clips to the SO. Wasn't satisfied with a 30 clip. Called ADT and our rep came out and showed us how a NVR system works. Note that there are many DVR systems out there on the market but a NVR system he installed has a 2 terabyte capacity and runs 24/7 365. once the hard drive is full it will record over itself. The hard drive is roughly capable of 4,500 hrs.. On Feb 5th the same perp came back and stole our patio heater. The NVR system pegged him perfect. Sent the whole activity to the SO and they scooped him up, now doing jail time and got our heater back. Another nice feature on both systems is that you can designate how many pc portals you want. We have a care taker here in SOCAL and they are installed on his pc and cell phone to monitor at all times. The NVR system is the way to go. The biggest plus is flexibility and communication with Law Enforcement. Totally happy with all ADT provides. For what you pay is very cheap insurance as apposed to the belongings you have. Not counting the most important part. YOUR PERSONAL SAFETY.
8 years ago
G Nicholls Bryan, OH
We've had ADT for 11 years and found them to be a very reputable When we first signed up we had a few disappointments regarding some of the incentives the local dealer promised. They never followed threw. The company though has been there for us and came several times to check out a problematic sensor on an office door in the barn. A new battery and some adjustments and we were back in business- no charge
5 years ago
Rose Shaw Houston, TX
As 2 young women living in a not-so-safe part of town, we definitely felt that we needed to amp up the security within our residence. We just happened to choose ADT and we were not disappointed! Their customer service is excellent, the prices were extremely convenient for 2 college students, and their professionalism is impressive! This is our first time having a security service for our place, but we have no complaints! We feel safe and happy in our homes knowing that we chose ADT.
7 years ago
Jeff Warner San Jose, CA
I have been with ADT for a very long time, and since I moved into a new home the first thing I did was setup their security. I feel so much better now that my family is safe - and they really are because this system is spectacular! I haven't had a problem since installation and relibility thats one of the only things I care about when it comes to these things.
7 years ago
Marty West Waldorf, MD
Haven't had one single issue yet after 8 months. I wanted to share my thoughts because I've had such a great experience so far with ADT. Their setup is stellar, so much better than any competition I was looking at because A) they are reasonably priced and B) it has a very secure brand image. They are the best in the business for a good reason, I have no doubt I will be secure for a long time to come
7 years ago
Taylor
When I looked online to get a system, ADT was consistently ranked in the top 3 everywhere I looked. And now I feel safer at home. Their system is incredibly flawless and I get updates on my phone whereever I am. I never had to call customer service because since the beginning it keeps chugging along without a second thought. I love this system and wouldn't trade it for any other.
7 years ago
Jake Harris Boydton, VA
I'm sure every company offers competitive equipment. However, my purchasing decision was based upon what I think are the 2 most important qualities to look for in a home security system: 1) Monitoring and 2) Perceived effectiveness and/or protection level. In my mind, ADT wins by a landslide in both categories. The yard signage alone is a difference-maker. Burglars must be hugely deterred even just by an ADT sign in the yard.
7 years ago
G. Carpenter Faribault, MN
I have been with ADT for eight years, they are the best. Always good customer service, their monthly fee is very reasonable and I did not have to pay for installation or equipment. If I call about my equipment not working they will work with me and try to resolve the issue over the phone if not then someone will be here, there is never a charge for them coming to our home.
8 years ago
Tim Wichita, KS
For those complaining about the service of ADT, they have been bought out by Protection One, who is the BEST alarm company in the country. They have the best agents and the best customers service of any company when compared to ADT. The contracts are fair and they will work with you if the prices are too high. They never have late fees and if you get the extended service protection, you never pay for anything except batteries for your sensors. Start reconsidering ADT now if you've left them previously...Protection One buying them out changes things...I have experienced this myself!
8 years ago
Maria M. Marlboro, NJ
I have had ADT since May 2018. I've never had a problem with them. I had to call to change my number when i switched cable company. They came & switched it. I've had good customer service experience.
Alarm went off because I entered wrong code n they called asap. Very satisfied.
6 years ago
Gwen Jordan Highland, IL
I’ve had ADT since they merged with Brinks and I’ve been very satisfied. I have an appointment in 2 weeks to have Pulse added but I am becoming extremely nervous reading these comments. There are very few 3 or more stars. I have lots to think about now!
7 years ago
William R Feerick
I feel ADT offers exceptional service and their staff to be very customer friendly. I have had for many ongoing years a very elaborate system in my home with all the equipment specific to my needs and my choosing. Overall I have zero complaints and I would highly recommend them to anyone looking for a comprehensive system at a fair price.
7 years ago
Carl Gunter, TX
ADT security is the best I have ever come across. Their customer service is the best. They on time and they give quality customer service. The technicians are wow as they are polite and work more so on the installation equipment according to the users needs. Simply amazing
7 years ago
John Smith
I got this security system after my house was broken into. While trying to learn more about the different options available, the customer service was very friendly and professional. Since the system was installed, my family and I feel much more secure knowing we can monitor the activity at the house whenever we want. Definitely would recommend.
7 years ago
Luan Raleigh, NC
From my own experience, I can say that ADT-Monitored Security is definitely a high quality company, which offers good protection to customers at fair prices. A company of which I speak well without being asked and recommend it to friends and family.
7 years ago
Donna B. Seattle, WA
I recently moved to a new place by myself and I was in need of a security monitoring system. I gave ADT a call and their customer service was amazing! I had so many questions and the representative answered all of them. ADT is high quality and affordable. I highly recommend them!
7 years ago
Loletha Rattler Chicago, IL
Because the representative was extremely helpful. The only thing I am kind of frustrated with is the fact of a couple of days after I got the system without the camera they start running an ad for a new system with a camera plus a $100 reward card
7 years ago
Sasha Selvin Los Angeles, CA
I had an amazing experience with Tiffany and her team at ADT. After a few break-ins in the neighborhood, I decided to get an alarm installed. My boyfriend called around and decided to go with ADT. I'm glad we did because we got a great price and they offered an amazing price. The tech Ron was great, he made it seem very easy to use the system.
7 years ago Edited September 14, 2021
Agnes Los Angeles, CA
Since I live alone, I felt I needed a trusted security monitoring system to give me peace of mind. ADT was the best choice for me, not only is it affordable but I can monitor my place on my device anywhere and at any time. Their team is super professional and answers all my needs.
7 years ago
David Denver, CO
What makes ADT so great is its customizable approach to its do-it-yourself home security packages. It got rid of predesigned equipment packages and instead lets you design your system and choose from multiple contract lengths to fit your needs. We love the transparency and competitive pricing, solid customer service, and customization options.
7 years ago
Delayen Weeden Midland, TX
I've really been impressed with using this service since I've had it. The video surveillance part has helped me out alot. Its just amazing to see how technology has advanced over the years. Securing my home has been taking to another level since using this service
7 years ago
Jasmin Wiley Seattle, WA
ADT installed home security system in my house. I could not be happier . Their rates are reasonable and the customer service is implacable. They walked me through operating the system and answer every question I had in person and over the phone. Professional and a pleasure to work with . I highly recommend them.
7 years ago
John M. Yorba Linda, CA
I had a nice experience over the last few months with ADT.. I was not very informed but they were happy to fill me in about the latest techno gadgets that we use as security now a days. I got a system for my family and it works.
7 years ago
Clyde
My wife and I love this security, honestly we can't believe we went so long without it. They really do a good job from the time you buy throughout the install process and even afterwards we're still treated like how customers should be. Very well done!!
7 years ago Edited September 14, 2021
Vivian
ADT has wowed me in every way. 1) their customer service is pretty top notch, they we're nice to me and solved what I needed. 2) great payment plans and 3) very comfortable warranty. Highly recommend, excellent through and through
7 years ago
Matt M. Fernando Irvine, CA
Marvelous service, I was really impressed by their response time when I called. No waiting, straight to a real human. Their system is flawless so far and I am very happy I had it installed when I did. It is so nice to feel safe in my own home
7 years ago
Nathan Palm Beach, FL
Excellent company with high standards! ADT is the name you recognize for a good reason. I got their system last month and its been up every since, even customer support was suprisingly friendly. I have nothing but good thoughts regarding ADT, you can end youre search here.
7 years ago
Emily
ADT came to my house for installation the day after I called them to sign. Install plus testing time was about 3 hours and they did a great job cleanly installing the motion detectors. I control everything from my phone and haven't had any problems with the system.
7 years ago
Victor Quinn Hopkins, MN
I have elderly parents so I got them an ADT system so they would feel safe and secure at home alone. The monitoring center responded very quickly during a test call and again when the alarm went off because of low battery. Also, the fact that my folks are able to use it without being confused by the technology is fantastic.
7 years ago
MM Hialeah, FL
I have had ADT for over 10 years. Have never had an issue. Customer service has always been helpful. Upgraded to ADT pulse a little over a year ago and love it. You can check on the house while you are away from home. For me, the peace of mind the ADT security system offers is priceless.
7 years ago
Brian Cern Boston, VA
I am a little hard of hearing but the salesperson on the phone was very patient and understanding of my situation. Thank you for being professionals. I have already given a positive refrence to a friend looking for home security
7 years ago
Franklin Derren Palo Alto, CA
I just moved to a new neighborhood, and I got a home security offer in a mailer welcome packet. I never had a system before, but it's a good deal and I'm willing to give it a try in exchange for feeling safer when I'm home or leave the house to travel for business.
7 years ago Edited September 14, 2021
Christine Burns Davenport, FL
When my husband lost his job..ADT cut our bill right down after we told them the trouble we were having..we really did not want to cancel because if a new job took him away from home I would be home alone ..the people who work for the company have always been helpful..and in 14 years we have never had a problem with the service or equipment..
8 years ago
Anne Miano Seattle, WA
Customer service is super responsive and the techs really know their stuff. I had a couple of hiccups with my system right after it was installed, and the techs came right out, diagnosed the problems -- one of which was rare, funky, and required data analysis -- and got things fixed quickly.
8 years ago
Sandy Gordon
Such a solid company! My order was delivered ahead of schedule, and ended up being easier to put together than I expceted. We have two kids and the piece of mind this brings the whole family is priceless. So far I'm very impressed with the service ADT monitored has provided us
8 years ago
Daniel Sherman
Their phone represents helped me time and time again I can't thank them enough. Seriously a company who cares about you. My experience has been nothing but wonderful and I just got my friend to sign up! My wife and I are very happy with ADT's system.
8 years ago
Victor Jones North Bergen, NJ
amazing representatative took me through the process of getting secured, was easier than I thought! Plus the security system I have now gives me the piece of mind I haven't had in many many years. I should have contacted ADT a long time ago!
8 years ago
Jayin Lee Charlotte, NC
excellent warranty and service. I'm suprised how courteous of a company they are, these days companies seem like they're out to get you for every dime you have. But ADT stands alone. Strong staff with a good product! Keep it UP!
8 years ago
Ryan New York, NY
Easy easy easy! ADT Monitored Security is the absolute best, don't accept any substitute. The customer service department helped me get an appointment set up that worked around my hectic schedule and I'm liking what I got more and more every day.
8 years ago
Deborah Simmons Houston, TX
I've been with ADT since 2010 and the only problem I've experience with them is the price to upgrade. They're prices are much higher than other security companies. And each time there is an upgrade you will be required to upgrade your contract.
Other than that I have not had any problems with their service.
8 years ago
