ADT-Monitored Security: Read 592 User Reviews From Real Homeowners

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Verified Customer

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Lois Lessmann

We signed up for it because I had an SCI, and my daughter wanted to make sure I was safe while she was gone. Plus, they had a good rating. The only thing I wasn't happy with was the fact that my daughter wrote down all the information they gave us, but when it came to purchase the service, they wanted to charge us more.

8 years ago

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Verified Customer

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Dewitt Jennings

Cost wise, it's been good. My mom has had it for years and she's never had a problem with it. Plus, the representative was good. He provided a positive experience. I'm happy with the service and feel secure with it. If I go out and my wife stays home, she just locks the door and turns the system on.

8 years ago

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Richard Nilges Mokena, IL

Just had ADT install a system in our home today. We travel a lot in our motor home, and need the peace of mind a security system provides, even though we have lived here 25 years with no problem. Pretty obvious to the bad guys with an RV parked in the driveway that we are leaving! I knew that the cost would be more than their call center quoted because I have a lot of ground floor windows. Just be prepared to spend a little bit more because the call center doesn't know exactly what you need, the tech does. Remember, you own the equipment and can take it with you if you move. But the equipment is top notch, easy to operate, and pretty much foolproof. The smart phone app is easy to use and you can control the system anywhere in the world. Also, a remote for your keychain controls the system from 300 feet. I feel confident in their system because they are the oldest in the business and their tech, Terry, was very knowledgeable and professional. There are cheaper systems out there, but ya get what ya pay for!

7 years ago

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Kenny M

I have been an ADT customer for almost a year. Just two months short. The equipment has performed flawlessly every time it has been activated even during two separate power failures.(battery backup). ADT has come through as promised. My system I selected was pretty much ala carte. No pressure to buy equipment that I didn't want. The Tech showed me the top of the line system then I deleted the items I deemed unnecessary with no worries. They are consistent with billing with no surprises. P.S. Alarm systems are only a deterrent to keep people honest, They cant keep Criminals Out. This statement is directed at one of the aforementioned reviews.

8 years ago

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David Kolbenschlag

Have used ADT for 25 years on this same home. Home was built with hard wired sensors on all windows and doors and motion detectors installed. Thus equipment cost was nill. Several years ago I had the pulse system installed with one free camera and one free remote controller offered. This allows me to monitor my camera anywhere from my cell phone, turn on/off lights, Arm or de-arm the system. I also had the cell capability installed in the event the home loses all power and an alarm event occurs the system still alerts ADT. Battery last 5-7 years, very easy to replace and cost about $15. Customer service always polite and helpful.

8 years ago

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Verified Customer

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Bill Bennett

Their price is very competitive, and they have a good reputation. We already have it at our business, so we'll be installing into our house, once we purchase it.

8 years ago

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Kim , NC

I have had ADT to monitor my home since 2015. This is a great monitoring service. They have great customer service and their IT department is great as well. The only 2 problems that I have with them is the security cameras go offline easily and when customer service can't get the camera back online remotely they have to send a technician out. This happens about 3-4 times a year. Also they seem to raise their prices anywhere from $4 -$6 a year. Otherwise a great home monitoring service. I will continue to use them.

5 years ago

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Robin Gallons Pleasant Grove, UT

I'm really shocked to see so many bad reviews for ADT. I've been a long time customer and have been overall pretty happy with their services. I've seen some cheaper options here and there but have always felt that ADT was a company I can trust. My guess is that a lot of time it's people who have issues that come and write the most reviews. Happy customers don't usually get involved enough to come out and write these. I would research some other review sites to see if these guys are the right choice for you .

7 years ago

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Lesa Burgess Pleasant Grove, UT

Used ADT for a few years and like any product, there were pros and cons. Pros - free installation, six month money back guarantee, your choice of wireless or hardwired service & very good monthly rates. Cons - not a fan of the long term contracts, and thought the customer service was just so-so. Overall, glad I used it but just couldn't afford it after a few years.

7 years ago

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Megan Harris Converse, TX

Overall, ADT is a great, trusted security company. My biggest concerns are because of the ADT Pulse app. It takes forever to load, if it loads at all. There have been times I have been forced to set off the alarm just to get into my house because the app isn't working. Just yesterday, I left my house unsecured because I kept getting errors on the app. As far as disarming/arming with a pin number, I have repeatedly called ADT to reset the pin number and each time they tell me that they are unable to. If it wasn't for the app and inability to reset my pin, I would give ADT 5 stars.

8 years ago

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J9softball Summerfield, NC

I have had ADT for about 6 months now. I have never had a security system before until now. The installation didn’t take too long and the app seems to work well for the most part. I don’t particularly like the door bell camera as the app doesn’t always work and show me who is at the door or alert me immediately when the door bell is pushed. My dogs do a better job at notifying me that someone is there then the actual doorbell. The cameras are decent although when it rains at night or a spider makes a web near the camera the reflected light from these set off the alerts and at 1am this can be annoying. The only problem I had once with the system is one of the cameras went offline and I couldn’t reset from the app. Apparently the reset button is on the camera itself and at my house that would require me to have a 10 or 12ft ladder to get up there. I called customer service and was told I would have to pay to have someone come out to “reset it”. Luckily I had a ladder tall enough that I could unplug the camera from the outlet in the top of my garage, but had to do this several times before it finally reset. Hopefully I don’t have to experience true issue to know how well it works, but feel a little safer having it.

3 years ago

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Connor F Hernando, MS

ADT Home Security is a great security option. I have used the motion sensor and door alarms and they work very well. The battery lasts a long time and you only have to replace once every 3-4 years. The prices are average for security and the installation is fairly quick.

4 years ago

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Jamie Allen

The system is great, Alarm Center is great, ADT Installer was great. Initial contact with Customer Service could have been more personable. The current PROMO $100 Gift Card, Be sure your customers understands all of the hoops they will need to jump through to acquire the gift card, come up with a more impactful PROMO, this one is a joke.

6 years ago

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Greg Fort Lauderdale, FL

Just had it installed today. The $100 visa giftcard they offer is a mail in and u get it in 6-8 weeks. The “free” camera has a $300 activation fee. I felt like i was at used car dealership with their hidden fees and upgrade selling tactics

7 years ago

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Sylvia Smith

We called as a result of the 29.77 offer. Installers were very gracious. Did work hard to sell us more equipment. We declined. Their supervisor offered a an alternative that we accepted. Ended costing us 20 dollars more a month, it We are pleased with what we received. They did assure us we would still received the Visa offer.

7 years ago

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Robert McDonald

Overall the system has worked as promised. The customer service has been excellent and the tech that has come to the house have been very good. I do have some issues with some of the products. The camera are not that great and I have experience some problems Window sensors.

8 years ago

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G Moll

Had problems with the communication while setting up appointments and install. BUT, when the installer came the setup and care for my home was great. As a new customer I am hoping the service is good and that the emergency connections are right. Hope to test it all soon.

8 years ago

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Delores Johnson Slippery Rock, PA

Fantastic service! I was blown away by how friendly and helpful each of the reps I spoke to were. Other companies need to take note, this is how business should be done

8 years ago

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Gene Whoo

This system has worked flawlessly since the day it wan installed, about 2 years ago.. Price is not expensive,did not pay anything up front..One happy camper on this end..

8 years ago

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Carolyn Rocklin, CA

Started with Brinks Security and then ADT bought out Brinks. We've Ike it from the beginning. And ADT was very, very good. Never had any problems at all.

8 years ago

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Megan Rigby

Great customer service and help with quick questions. Eager to make customers happy. Good products that provide extra security for families. Especially for stay at home moms.

8 years ago

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Roger D Ditman Brooklyn, NY

I have used ADT for over 15 years and found their service to be excellent, their response to alarms very quick and the price for their monitored service very reasonable.

8 years ago

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Eric Wilkinson Herriman, UT

Sleep better at night knowing your home is safe. ADT is a great company. Their equipment is durable. Customer service is top notch.

6 years ago

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Amy Boren American Fork, UT

I grew up in a home that had an ADT alarm system and I always felt safe. It was easy to set and they responded promptly when needed. They were great!

6 years ago

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Charles Haycock Milwaukee, WI

We just signed up for cameras! Hope it votes well. We are in Wisconsin. We have had good luck with the standard security.

7 years ago

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Estefi Arreola Leyva Gilbert, AZ

ADT is been a security plan for me and my family. We like to know that our house is safe when we are away. The alarms work really well, when we turn it on.

7 years ago

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Tom Pleasant Grove, UT

I have had ADT in the past and the installation was easy and didn't stick out, the company was helpful and it provided a sense of security to me and my family.

7 years ago

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Bob Love Flushing, MI

Had issues with a bad alarm pad. Came out to fix and credit me my time down. Was helpful and nice. Did a good job.

8 years ago

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Jake Millicent

Excellent customer service, I was very impressed by how they treated me. I would absolutely recommend to a friend.

8 years ago

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Alyssa Boren American Fork, UT

When I lived with my grandmother she used ADT and I always felt safe and it was easy to figure out how to type in the codes.

6 years ago

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Mike S. Baton Rouge, LA

Great value for the service and APP. No issues in over 3 years. Highly recommended.

8 years ago

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RWE Memphis, TN

ADT is very professional. The products they offer are excellent.

7 years ago

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Oklahoma Edmond, OK

We like the scurity system ADT provides and customer service is good.

8 years ago

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Matthew Steinkamp

Did like how easy it was for set up. Did not like the extended contract and the upfront cost.

3 years ago

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Sharon Battula Aurora, CO

Works great, never had any issues after installation - made me and my family feel safe and secure

5 years ago

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Jeff Duke

They have worked with me to get it right!

8 years ago

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Megan Weidle Akron, OH

I liked how straight forward they are and the ease of use of their website!

3 years ago

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Neil Pikesville, MD

Always answer alarm on time. There system works very well.

3 years ago

ADT-Monitored Security Reviews

Summary of Reviews